Reviews of Russell Honda (Car Concessionaire)

Anna B

Love the sales side....well, at least the guy I usually use. I don't know about the rest of them. The service department though is not great and is getting worse. Guys are short and unhelpful on the phone.

Savannah Mosley

Went to Russell Honda last weekend and went to the Accords looking for V-6 model. I found what I was looking for and usually by then someone would come out to meet you but after 10 minutes or so I went inside and asked to talk to salesman. I then waited another 15 minutes or so and no deal so I left. Don't waste your time at this dealership.

Michael Bettger

The service was very rude and sales people who didn't have any customers walked pass me like they were to busy to even answer any of my questions. The service manager wouldn't let me ask one of the service people a simple question about programming a key for a car.

Darla Phillips

Great place to take car for service and good car prices.

bryan castleberry

My wife and I travel through Arkansas often in one of our many Hondas over the last 25 years without any break downs. This year I noticed oil on the back of our Element so I pulled over and got a room in Carlisle just outside Little Rock thinking I'd call a dealership next morning realizing it was Memorial Day, next morning having no expectations. Much to my suprise Russell Honda's service advisor Nick Tate was on the phone giving me directions to their dealership. I have dealt with many service departments but Nick is one of the most professional people I have ever met. He went way beyond any Service Advisor I had ever dealt with he got my car right in and on the lift and brought me back to show me what the problem was he told me they didn't have the part in stock and the other dealerships were closed. Nick hands me my keys tells me where to find food and a motel till Next morning naturally I expected him to hand me an invoice for diagnosis and fluid top off but he said no sir I will call you first thing in the morning and we will replace the seal for the price he had already worked up earlier which I might add was very fair. I was very impressed because what I have not mentioned yet is I am a retired Master Salesman from Swope Honda in Kentucky. I have dealt with dealerships all across the U.S. and rarely do you find a Service Advisor like Nick Tate so my hat is off to you Nick awesome job, hard to find people like you anymore!! Bryan Castleberry

Brian Artwohl

Nice and professional

Jessie Langston

Jimmy Landrum (SALESMAN) and the staff were very professional and knowledgeable. Purchased new 2017 Honda Ridgeline. Most of the deal was worked out electronically through Jimmy. We worked out my trade in (if my trade in matched my description) and ridgeline price before going to the dealership. AFTER arriving the deal went smooth and quick. That's the way I like to do business.

Dennis Foor

Excellent service, courteous personnel, and willing to go the extra mile for customer satisfaction. Outstanding in all regards!

Shane Cass

Waiting for half a day on service on my car was not something I expected. Next time I will take to Conway or Little Rock dealership.

Jennifer Middleton

Worst customer service with the service department. I agree with previous reviewers, watch them with the lug nuts. Joshua was very passive aggressive. Horrible experience with service department.

Deril Walls

Not much inventory

bill choate

this was my second time to get my wife's CR-V serviced at Russell. I've never seen a better service department anywhere. It's usually a pain to take her car for service...especially when she had a VW. But I would recommend Russell to anyone. Extremely polite service writers, not pushy trying to sell you extra service you don't really need. They did the work both times in less time than I anticipated and with the coupons I received in the mail I got her oil changed cheaper than I could have done it myself. Thanks Bobby! I'll see you guys in about 3 months.

Sully Man

Great customer service and relatively fast service.

Jeff Ingram

Buyer Beware !! I purchased a used Toyota Tundra from these folks. The first day after purchase I noticed a shudder in the truck. Thought maybe a tire out of balance. Yes. This was a no warranty as is purchase but this vehicle was on the front row and you'd like to think they're a safe purchase. After 2 weeks the shudder got horrible so I took it to Toyota dealer to have it diagnosed. Turns out it had already been diagnosed at another Toyota dealer needing the torque converter changed out. Looks like previous owner went straight to Russell to trade it off. I notified Russell dealership of this by phone and visit. Was told repeatedly that the owner / general manager would call. At this point I've only had vehicle for 3 weeks. No call. I was hoping maybe they would buy vehicle back, maybe help with repairs or at the least call and say tough luck it's Buyer Beware. Vehicle now has to have transmission and torque converter replaced. That's over $7000 through Toyota. Currently having transmission rebuilt. I'm not saying they knew about the transmission but it's looking more like they did. Anyway I'll pay to get it fixed and move on but it's a pretty Sad, No principles dealership when they can't even call you just to say we're sorry or Hahaha we got you. So just remember this as you look at their used vehicle's and they're being so nice to you. They'll forget you like a fart in the wind when you leave with your purchase.

Dave Perera

Great service! Shout out to Joe Sowell great service !

Thomas Dashiell

Excellent Dealership. Sales & the best, second to noone. Very knowledgeable Staff, I won't do business with any other Honda Dealer.

Linda Walker

Friendly, ok experience

Scott Shellabarger

Friendly service, but the wait always seems to long.

Mary Parks

I recommend Russell Honda if you are looking for a new car and then I recommend that you take it to them to have it serviced. No matter how far you have to drive to buy or to get serviced.

JusMimi

my car been at that dealership for almost three weeks.....i got the problem fixed but when i went to get it now its messed up and they don't even know what wrong with now it had to stay even longer.

Steve Jernigan

Service department not very friendly. Weren't as concerned with car repair as I was.

Mike Boschetti

Just purchased a new vehicle and have been very pleased. The sales process was great and the car is great.

Brittney Hood

Everyone is friendly and patient

Michael Mullican

Service good . 1 advisor could probably work on people skills . Won't mention names . Knows who he is . Other wise good review

Tony

The most recent service visit at Russell Honda was like every previous service visit. The service manager was friendly & carefully explained any issues that were discovered after the technician had started working on the vehicle. I have been well pleased with all work performed & have never been pressured to have additional work done on the vehicle. They have always offered servicing options in the event that I do not want to proceed with more extensive repairs that do not need to be performed immediately.

Preston Lewis

Bought a CRV here in 2016 from Al. A very positive experience. They knew I did not have a lengthy amount of time to make a deal, and they made the process go swiftly. If you want to buy a Honda, go see Al and the nice folks at Russell.

Beth Hudspeth

Wonderful car buying experience! Everything went very smoothly and was stress free. I left there feeling like I got a great deal.

Jerry Massey

Bought a brand new 2017 CR-V from Russell Honda. The oil was leaking from the plate cover for the timing belt. When my wife took the car in for repair they changed the oil and fixed oil leak. When we took the car back in for a oil change they said the the complimentary one time oil change had already been used so we did not get this one free. I wonder how Honda would have liked it if we would have just let all the oil leak out instead of getting the leak fixed. I do not think that we should have had to use the one time complimentary oil change for our 1st visit to replace the loss oil that had leaked out because of a faulty gasket.

Stacy Hudson

I have taken my cars for service for the last 5 years and have always been treated well.

Vinny Narbone

All I can say is WOW!! While out of state on vacation our odyssey needed some serious repairs. Fortunately it was covered by warranty, but bad timing considering we were supposed to be on vacation!! Nick Tate in service was amazing! He immediately pulled up a work ticket, and got us into a courtesy car a 2018 odyssey within an hour, and we were back to our vacation. He kept me posted on progress and advised me on every detail going on with the service. This service was so stellar we are considering returning all the way from Florida when we are ready to trade-in for our next odyssey. Thank you Russell Honda of Sherwood! Your team is amazing!!

Ken Clark

I went in to get the lowbeam bulb replaced on my Accord. After they did that they reset the Navi system and that the radio part was bad and would have to be sent out. I went to another Honda dealer and they properly reset both radio and the Navi. I will not use Russell for any other service at all. Further consideration? None

Favored First

Keith Tilley, Carlos, & Joseph Sowell in the service department are A+. Neil Nesler was a fantastic internet car salesman. The Russell Honda extended family are the reason why I drive from Hot Springs (1 hr. and 54 minutes, 110.6 miles, at a fuel cost of approximately 1/2 tank of gasoline; round trip under excellent driving conditions) just to get an oil change. And NO, I do not have free oil changes for the life on my Accord's ownership. Save yourself some time, buy your vehicle from Russell, and make sure you attend the Honda Owner Workshop. I promise, you will walk away with something that will benefit you as a Honda owner.

Judy Atherton

I have been a customer of Russell Honda since 1987. I drove a 1982 Prelude until 1997 when I bought a 1995 Prelude which I still drive today. Bobby Sweet was working in the service department my first visit in 1987. I have always received excellent service from Bobby and the Honda service staff. I will continue to be a customer as long as my Prelude continues to run and maybe even after that. Honda's are great cars!

Matthew Clark

This is Arkansas's first Honda dealership. They do it right there's no pressure and you can always find a friend there

Jerry Starnes

Out tires were showing low air pressure. Drove in - they checked tire pressure & corrected problem after we just dropped in without an appointment. They got right on it, fixed the problem with no charge. Did I mention that we were just driving through on our way from Texas on the way home to Tennessee.

Christian Hopson

Excellent Customer Service and they also explain, to those of us who DO NOT speak mechanics, what they are doing to your vehicle thouroughly

Bella Rodriquez

Went in to get my shifter replaced. Kind people, fair prices, clean building. They even had a child play area for my 2 yr old! Will be returning for future maintence.

Van Warren

Best dealership for new car purchases and trade-in's ever.

LYNN DAVIS

Great dealership, it’s the only dealership that I will take my new Acura MDX for service. You heard right, they service Acura Products to, as they are a Honda product too. Ask for Bobby Sweet , he will take care of you. I say this with all sincerity, as I am a retired American Honda District Manager of 35 years. You won’t be disappointed.

Janie B-C

I bought my Accord here six years ago and the same people have always worked here. They've taken great care of my car and me and I've always trusted their work. Will miss them when I move.

Stateline Rallycross

I've helped many friends buy cars over the years along with my own. I've never found a Dealership that was nicer and less pushy. We went in told them what we wanted, they gave it to us on the 1st ask, made the paperwork easy without all the normal "add ons" that push a payment up after the sale.

Tim Pace

Rating for Service Dept. only. Have had my older Honda here for various service on several occasions. All the intake mgrs and mechanics are well spoken and give clear details on what they did or may need to do. Not your typical dealership. UPDATE 4-30-18 Beware. I had cause to change a tire after having an alignment done here. COULDN'T BREAK THE LUGS LOSE WITH A STD LUG WRENCH!! Had to use a breaker bar and cheater pipe. Turns out, lugs were tightened to TWICE recommended torque and some stripped. We'll see what they will do about it. More later.

Mary Pickett

Great service. Great group of guys. I'm will please when ever I take my car in or make an appointment. Great guys.

Michael Stone

I've been taking my vehicle the since I bought it. They've always treated me nice and didn't try to over sale anything. That has earned then my roast business.

Wade Arnold

Got a recall notice about our Pilot's top rails. As usual, Russell Honda got us i immediately and in short order. I trust them to take care of our vehicles. Thanks!

Chuck Magill

Russell Honda first came to our aid repairing a used car I had purchased from a friend in the auto body business. Later the battery pack "gave up the ghost". Seeing that I was confused by how to respond to such a major repair, after returning me to the office, our technician, Nick Tate, confidentially discussed the situation with the company ownership and Matt Fowles so that we returned and were presented the option of trading in the broken vehicle for a new Civic we could drive home that day. It has been a great car and I always return to Russell Honda with a smile.

Richard B. Bassett

I am on my 3rd Honda and they have been purchased and maintained by Russell. The Service Department at Russell is top notch, Bobby runs a tight ship. I have pulled in before and told the Service Tech that I needed a Front End Alignment and instead of breaking his wrist to write it up he asked me "what makes you think you need this", one time I hit a deer and even though there was no visible damage to the car took it to Russell and they checked it out at no charge, they replaced a Transmission once and it started leaking again so they along with Honda decided to put a brand new one in. I have complete faith in the work they do and if they tell me my car needs something I don't worry that I am being taken advantage of.

Lloyd Smithson

Family was on way home when Odyssey quit running. Called them, spoke to Adam in service dept. He had wrecker pick up the van and courtesy car pick up the family. It was an oil pressure switch that had gone bad. All fixed in 4hrs and they were back on the road. They treated my family like their own. They were great! Thank You, Adam.

Steven Dobbins

Russell Honda is the standard to which all other Honda dealerships should be compared. Outstanding service and sales, they actually build and maintain long term relationships with their customers. In a time when automobile dealerships have started claiming to be so customer oriented and all that, (why haven't they always been this way) Russell Honda just keeps doing what they have always done, which is to simply give the best they've got to each customer.

Prakash Karn

This was my 2nd time I visited Russell's Honda service center and I am fully satisfied with their prompt and complete service. They are very friendly and eager to help all the way they can. I had follow up questions over phone and they are so happy to talk and help over phone too. I recommend Russell to anyone !

John Falco

After purchasing 7 vehicles from this dealer I brought my last Honda Civic in they appraised at a certain value left a deposit for the new vehicle. After being told the vehicle would arrive in 3 weeks then 5 weeks etc etc it actually took 2.5 months. That part was not their fault but was their fault is they broke the contract once the vehicle finally came in they wanted to give me less than what we agreed to in writing. The Honda Civic that I was trading had less than the national average in miles and still had far less than the national average for a 2 year old vehicle when the new car arrived. I was told the reason "Used vehicles depreciate every month" by the math they were offering the Honda Civic I was trading would be worth only 20% of its original value at the end of the 5 year term regardless of the miles. I even tried to talk to manager and they told me "It is a fair offer on my trade in" Buyers beware!!!!

Calvin Bramlett

I decided to get a car and was set on buying one from Bale Honda in Little Rock. But once I was ready to purchase I started to have problems. I asked questions and got half answers or none at all. They were not helpful and when I got to finance my price jumped from what I had expected. They still had to clean the car so I wouldn't be able to pick it up until Monday so I wasn't going to pay my down payment until then. In the meantime I contacted some other dealers and I told Russell Honda in Sherwood that I didn't feel comfortable with Bale and they offered me a lower price. When I called Bale to back out of my deal their price dropped dramatically. "Special deal going on this week." Sure... Bad experience all together. Buying a car is a big decision and you should be able to go into a place and leave with peace of mind. Luckily I found Russell Honda. They were nothing but helpful and didn't include any bogus charges. My questions were answered and I am now a proud happy customer of a New Honda from Russell Honda. So Helpful and friendly!

Christine Stracener

Love Russell!!! Carlos is best service tech!!! Feels like family no matter what your need is!!

Nikki A

Russell Honda treats you like family! We’ve been going to them for sales and service for over ten years and you won’t beat their prices on Honda’s and you won’t beat the quality of care they provide in their Service Dept for maintenance and upkeep on your Honda vehicle. I had a 2006 Odyssey EX-L that I finally traded in for a 2012 Pilot Ex-L in 2013. I can honestly say I loved being a mini-van mama and I also love my SUV. Thank you Russell Honda for being so reliable, dependable and top in quality and customer service!

Stephanie Lee

We have an older Honda, and the radio went out on it. We brought it in and they did a diagnostic test checking connections and such, at least that is what they told us. Couldn’t find anything wrong and told us we probably just needed a new radio. After we install it, we think our problem is over because the mechanics at a Honda dealership told us this should fix it. Well we were out later in the day and it goes out again. Husband as mad but he thought just maybe since he had never installed a car stereo before the wires jiggled loose. Turns out all it was, was the wire that connects to the battery. After he tightened that we haven’t had any problems. This is a man with very little car knowledge. Why didn’t the mechanics check it?! They had NO problem recommending 4400 dollars worth of other work though. We will not be coming back here. Only reason I gave them 2 stars instead of one is because they didn’t charge us for the diagnostic test when they couldn’t find anything.

Hernan Guti Cardona

(Translated by Google) Excellent (Original) Excelente

John Lambert

Great place to get your Honda serviced. I've been coming here for years.

Rick Haney

Scheduling the service appointments was done quickly and professionally. The work to be done was thoroughly reviewed prior to the technician beginning the work. It was done when promised, or shortly before. The cost has been reasonable. I have been comfortable referring my family and friends to the dealership with only positive results to date.

steve burchfield

i asked salesman to pick me up in little rock to submit the paperwork to fax to my special needs trust, and was refused.if they dont want to drive a few minutes to show me the car and submit the the bill to my trust i guess they dont need the 13,000plus from me. whoever told me they have good service lied.

Kevan Davis

Pulled onto the lot with my 2004 Accord and was looking at buying new one but since I waited 15 minutes and then went inside still no sales person available I am suprised they are in business.

Greg Rozenski

Was ok except that they said they won't do financing for you there. Honda wanted us to go find our own financing then come back. Not very customer friendly on the financing part.

Andrea Oswalt

Great experience! We ended up buying both our girls new cars! Matt was great! Very informative. Smooth transactions!

Denton Murdock

Great service

Linda Dawson

Service techs were excellent. Office staff not so much. When asking about any coupons, was given a $5.00 off my service when there was a $10.00 off coupon available.

Lechelle Cross

What for service gouging!

Mike Poulson

They got my mom good! Fan let go and punctured the radiator. Motor melted down. Charged my mom for diag not done and, in the process, torpedoed her "warranty". $6000 for a used engine...customer pay? After an $800 tow, *I* installed an eBay engine and my mom finally had her car back! I left them a bad review and got an angry call. I agreed to take it down if they refunded my mom. Well five years later, she's still waiting! Bad review is back! These guys are liars and that's the only thing that matters

Rhonda Harps

I have purchased nine Hondas, all from Russell and had them maintained by their service center. They always do an excellent job, are on time and courteous. And oh yeah, the popcorn is good as well

Saad Shamsi

I went in to this car dealer to buy a car and I didn't have much to offer in terms of down payment since I am still a student and working only part time. I had an old car to offer as a trade, something this was probably not worthy of a trade. Bobi Taylor, the salesperson who I met and who was working with me was one of the best sales representatives I have ever seen. She never pushed me towards one car and she asked me many questions about my likes and dislikes. She was not rushing me at all either. Long story short, even though there was no car deal due to unforeseen circumstances, Bobi never gave up on all the options I had asked her to explore for me in order for me to be able to afford the car. She's definitely who you want to meet with first and I highly recommend her!

Tom Rob Frazier

Great service

Amanda Mathis

Very friendly but not very helpful when it comes to making sure they check everything on your car. I am sure that it's a way to make money.

Martin Isaac

Bought a civic

Thomas Whittenburg

Great buying experience

Dianne Welford

Hands down best people and best service in the state!! Love 'em.

Sun

I WAS TOLD FROM THE SERVICE DEPT THAT I NEED A $1200 SERVICE DONE ASAP, I GOT A SECOND OPINION, JUST NEEDED TO USE A HIGHER OCTANE GAS IN MY CAR, PROBLEM CORRECTED ITSELF, COST ZERO. TRUST LOST...WILL NOT BE BACK.

Taneka Nelson

No one spoke to me when i entered. Pretty much had to find my way around on my own.

Anna Beth Mann

BEST Honda I've ever been to! Was on the way to a wedding in Arkansas, and 3 engine/emergency lights came on on my dashboard while driving on the interstate. Being from out of state, we had to look up a Honda in the area. Called this Honda dealership immediately to see if they could fit us in, and they said yes. When we arrived they diagnosed my car immediately and even let the master technician see it. In and out in 25-30 minutes in time to get back on the road! Best customer service I've ever had with a car dealership/auto service!

Kelli Rutledge

Excellent service, prompt and helpful. Good to still have a great locally owned car dealer.

James Sniffin

Top notch. Took my car in for recall on airbags and had a quick turn around.

Benjamin Kowal

I have a certified used Honda from this location. Their service is both very high quality and reliable.

Mariano V.

I've worked with the same salesman for years. Fun and knowledgeable staff. Popcorn while you wait, or catch the game or news on the flat panel T.V.s I bring my car here with confidence and don't worry about shotty work by someone who is uncertified by Honda.

Andrew Mitchell

My wife and I purchased four vehicles from Russell Honda including, a 2001 certified used Accord in 2003, 2005 Civic (new), 2008 Pilot (new), and 2014 Civic (new), therefore we have been consistently involved with Russell Honda’s sales and service since 2003 (12 years). Our 2005 Civic went 140,000 miles before its first repair was needed (that is amazing). Our Honda’s have performed great and during this 12 year period we’ve used Russell Honda’s service department at least 75 times. No more than 5 or 6 of those were for repairs (that is also amazing) – the rest were obviously routine maintenance. There were only three times when we did not get the service we expected. Twice they did not do what was promised and once we had to wait a long time before we could reach the service department. We mention this because in today’s world it is amazing that service could be so good; that is 96% (72 of 75) satisfaction without any further consideration. But what is important is that there was further consideration. When we brought the problems to their attention, they more than made good for the two times they shorted us, they took care of both problems and on one of those occasions we received a free set of tires. The one time we had to wait they apologized – considering the rest of our experiences we’re more than fine with that. We are both in our 60’s and have never known a more dependable auto dealer and service department. Anyone can have a good or bad experience with any dealership or service. We are confident to say that, given the chance, Russell Honda will more than prove its worth and truly has the customer as Number 1. We highly recommend both Russell Honda’s sale and service departments.

Jarrod Ortiz

Great car buying experience. I will recommend to anyone buying a Honda.

Phil Sullivan

Friendly staff not your typical car dealer atmosphere

Alex volpert

Excellent staff and service. Ask for Al if you need a salesperson that listens.

Brandon Markin

Customer service was rude, and although I scheduled an appointment, they looked at me like I had come from Mars. I was assured I would have a courtesy vehicle ready, which was false, and then told to "wait until someone shows up". When I asked if I should reschedule, the customer service person wouldn't even answer me and acted as if I had insulted his mother. In the end, they didn't even call to alert me my vehicle was ready. I am not sure why they would not address these problems with their staff, it doesn't make a good impression.

Jonathan Davis

The advertised price on their website is either right at or just below invoice price according to Edmunds. Hard to beat that.

Drew Pistorious

Went on my lunch break to look at new Accord and told lady at receptionist desk I only had a few minutes to look at vehicle and 20 minutes later I was ignored and forgotten. I went to other Honda dealership in Little Rock two days later and was helped quickly. I looked at reviews but since it was so close to home didn't make since to go drive 10 miles out of my way. Big mistake, live and learn. Follow up on my review. What is quite concerning is the fact that you are copying and pasting the same canned response to the bad reviews. I guess when you run a business like you do it shouldn't be surprising the lack of effort you put forth on reactive fixes.

Ed Deloye

Stopped in on a cross country trip needing an oil change. Carlos, the service adviser, got the car in immediately even though I didn't have an appointment. Excellent customer service!

David Townley

We had a GREAT experience at Russell Honda. We worked with Bart Taylor and he made sure that we were well taken care of. We got to test drive several cars and it was close to their closing time as that is when we got off work and could make it there. They were extremely patient and we didn't feel rushed. We bought a 2016 Honda Odyssey and it has been great! Thanks Russell Team!

Howard Hurst

I have been a customer both personally and for our business Tipton & Hurst from the beginning. I have also known the Russell’s for a long time and they live and breathe customer service! No matter what they are only a phone call away from absolute satisfaction. Shout out to Carlos our service technician who fixed my daughter’s Honda CRV in less than 24 hours!

Joshua Orvis

Great prices on genuine Honda parts. Called many different dealers, but Russell happened to be the best priced.

Bobbie Quinn

Always get top notch service at Russell Honda! Bobby Sweet is excellent & the entire department is great! I dropped in without an appointment to get a brake light fixed and a low tire alert. They graciously took me in & completed it very quickly. Now that is customer service!! I have had 5 Honda all from Russell Honda!

Dale Warren

Every time I take my vehicles to Russel Honda, the service staff goes above and beyond to make sure everything is repaired properly, with emphasis on all aspects of safety. GREAT PEOPLE, GREAT SERVICE!!!

Elizabeth Beckwith

We came here on a recommendation. I would not recommend having your car serviced here. Poor experience, poor service, inaccurate diagnosis. Parts are over priced.

Jesus Flores

Left impressed with this business. Want to thank Mitz (Sales) and BJ (Parts) for their awesome customer service. Mitz took his time showing me different vehicles and felt he went above & beyond taking care of me. I'll be making my next vehicle purchase here in the near future thanks to them.

Grant Bonner

Guess I should have looked at the other reviews would have told me all I needed to know.

Jonmichal Walker

Good customer service

JJ Melton

Buying a car was nice. Bart did a great job with me. However, the service was a different story. I went back to get a complimentary oil change. Called and made an appointment. Told me 40 mins. I waited for 2 hrs. Very bad taste in mouth. Had I known, clearly I would have rather just paid someone else to do it in 20 mins. NOT WORTH IT!!

Robert Wagura

I had great experience here!.everything worked extremely well and Mr Mathis went above and beyond to get me in the vehicle i wanted.Very professional and i will definitely be recommending this dealership to family and friends!.

Tammie Langston

Love Russell Honda! Always couteous and mindful of the customer's time and needs.

Robert Franks

Best dealership for sales and service I ever dealt with. Easiest sales transaction I have ever experienced! Same goes for the service department! First class, honest, not pushy, a dream to deal with. I feel as if they are all my friends. Can't say that about any other dealership.

Connie Jordan

Always a Wonderful Customer Service Experience in the Service Department

Rudy Frazier

I recommend Russell Honda for the Best Care -Services in Entire Arkansas- I been taking my 95 Accord- car for services since 1997-- My car run just like1997 first time taking to Russell Honda--- Rudy NLR ARK

Sands and Merianne Stinnett

Great customer service!

Danielle Barlow

Made a deal on a car today. Was going to buy it but the electricity went out. Sticker price $25,900. They said they'd give me 600 above my pay off on my car and sell me their car for $24,000 taxes paid. Looked online and they have the exact car listed for $23,275. Tsk, tsk, tsk.... Bad business practices. Someone was looking out for me today. They wouldn't even let me drive it home even though I had been pre approved. Said its the "Russell" family rule to not allow demo contracts. Everyone just go shop Everett. Everett let me demo for 2 days, but I just didn't like the car. Shame on me for looking else where.

peter tchemchirov

good choice