Reviews of Owens Murphy Volkswagen (Car Concessionaire)

Paula Mcconathy

I worked with Susan Webb and Dustin Dyer! They were AMAZING. They were more than accommodating and they didn't pressure me at all. I loved my experience at Ownens Murphy!!

john woodrow

Caveat emptor.

Joy Banks

Very nice and helpful people! I purchased my car 3 months ago and I still get calls to make sure everything is going ok! I would do business with them any day! Susan Webb was very helpful and thoughtful throughout my experience, always available. She's one of the nicest salesperson I've ever met. She never tried to pressure me into a purchase. She was very concerned with getting me the exact features I described! Because of Susan, I'll always be a VW member!

Brian Thompson

Recently worked with Susan on finding me a new car. She was wonderful! Spent time as we looked and drove multiple cars to find the right one, and then went to work to find the color and trim I wanted when it was outside their inventory. Great dealership. Worked with me to find me the car I wanted, and not what they wanted to sell. Will absolutely be going back when the time comes.

Russ Cook

Nice people, great quality of service, and thought of everything. Price of vehicle was fair. Trade in value was not quite what we hoped for.

Antoinette George

Very nice people. Comfortable, clean waiting area. Satisfied with the work done on my vehicle.

Michael Tarini

The sales staff was more than helpful and accommodating to the time constraints that I had. Great experience.

John Helberg

Brand new Atlas, off the assembly line, delivered on time. Great experience so far, looking forward to driving this vehicle for a long time.

Reuben Canada

Great deal and sales experience on my car purchase on 7/1, and they worked to ensure customer satisfaction after the sale. When it's time for another vehicle, I'll be shopping here first.

John Barnette

I contacted the dealership via AutoTrader about one specific pre-owned vehicle. I immediately received an email from Kareem. By the time we could speak on the phone about the vehicle, it was already sold. Kareem took a few minutes to find out what my need was and suggested something that would fit my needs and I actually liked it better. It had just been traded-in and wasn't listed on the web yet. I gave him a deposit until I could get by to look at it in person. I drove six hours from Alabama to look at it. When we arrived to test drive it, I was pleasantly surprised. It was everything that Kareem said that it was. I decided it was what I wanted and bought it. I then drove six hours back to Alabama. Thanks to Kareem and the whole crew for the wonderful experience. John B.

Nikki P.

I have no desire to ever step foot on this property again. I was treated way differently when I was with my husband vs by myself. They offer you the opportunity to buy parts and I am having difficulty locating the part....I was basically told I should have bought my car there. I will never do business here and thanks to the other VW dealership across the river....I was treated nice and received the help I needed. I plan to purchase the newer Jetta but now I know where not to go. And he had the audacity to say he was the manager. Well....no thank you.

only1waytobe .

I am so upset and angry with this dealership. I recently purchased a Grand Jeep Cherokee through this dealership. I was LIED TO AND THE GENERAL MANAGER OVER THE DEALERSHIP CALLED ME A DUMB WOMAN. There were so many wrong doings with this company. We first started off with RAY who was very informative of the Jeep and said he just got his wife one. Which I'm sure was a selling tactic, he then hands us over to Michael VICKERS who didn't seem like he knew much of the jeeps but was kind. He let us know that he sold "RangeRovers" i guess to hint that he didn't know about Jeeps. Upon hours of debating and working with the salesmen we came to some "agreements" i asked for the Jeep emblem on the back to be replaced the middle console tray and mats for my jeep not to mention my Bluetooth DID NOT WORK which i found out about after purchasing. No parts were ordered and I'm out of 150 for a diagnostic on a Jeep that i don't have. NO ONE CHECKED MY BLUETOOTH TO SEE THAT IT WORKED!!!! They never checked to see if it worked and we were there til closing so they were rushing to get us out of the dealership. Never got anything from the Owens Murphy. I scheduled a appointment to Steve Landers and they treated me better even knowing i didn't get the jeep from them. Steve Landers did a diagnostic on my jeep and said it would be 1500 to fix the Bluetooth and i had to pay 150 for the diagnostic. Ray basically said there was nothing he could do. We get back to tje dealership, DUSTIN HIMSELF GOES OUT TO TRY AND HOOK HIS PHONE TO THE BLUETOOTH AND CAME BANK IN TO TELL RAMIN HE WAS UNSUCCESSFUL. We told Ray that Steve Landers found a system issue and the Bluetooth system needed to be fixed. Ray and Michael inadvertently blamed each other for certain things and told my fiance and i two different stories the entire time of purchasing. My fiance and I got tired of the lies and decided we wanted to bring the Jeep back in return get my Camry back. Ray and Michael disappeared and we delt with RAMIN DAVARI the general manager who got upset because i didn't understand the information he was telling me and instead of coming straight out and tell me yes or no he can or can't deliver. I told him to stop beating around the bush and he said he wasn't beating around the bush and called me a dumb woman. We asked for his statements in writing which he was very hesitant to do and never gave us anything in writing. My fiance and i were disgusted and upset. My fiance and i were told to get out by DUSTIN DYER one of the sales managers and i asked him if he supported what his manager said about me and he had no response. Ramin follows us outside apologizing for calling me dumb and I asked him if I disrespected him and he said yes because i told him to stop beating around the bush. Dustin helped us get the things out of the jeep and gave me the keys to my Camry and asked for the keys to the jeep. He took off my plates and gave them to my fiance. I'm not telling people to buy or not buy, but know who you are dealing with. My co worker then stated her friend bought a Jaguar and an Adui from them and had a similar experience with issues with their Audi vehicle and they returned both vehicles. Needless to say, i got nothing absolutely nothing but a repugnant experience from the employees RAMIN, MICHAEL, AND RAY. Owen Murphy this is who represents you. I'll be taking my business to Steve Landers and getting my Jeep there.

Courtney Wright

Literally found a car and bought it same day here. They made the process so easy! Darrell even entertained my 10 month old baby while we signed all of the paperwork. Thank you so much for making it as stress-free as possible!

Michelle Wilkerson

My car is a little over a year old. Soon after purchasing the car after turning the air on I found it didn’t work. It was in the shop for several weeks at that time. It now has been in the shop for over three weeks on three different occasions for a different problem, rear window randomly rolls down. I’ve driven home in the rain with the window down with kids in the car and dogs in the car too many times to count now. Even drive home from Tulsa with windows down for two hours. Picked up car last week and was told it should be fixed again but that I would also be charged for a full detail on loaner car because I had dogs in the car. The very next morning the car window rolls down on the freeway again. Had two managers call me Friday stating they would get back with with today and haven’t heard from either and it’s 6:30pm. I even called to leave them a message, again giving them the benefit of the doubt. And yes I drove to work again this morning with window down on the freeway with passengers in the car. I’ve really tried to be patient.

Ryan Simmons

The service department at this location is mismanaged. I brought my certified preowned beetle in for a minor repair. My ownership of the vehicle was just under a week. The first problem I encountered was that I made an appointment for 2:30pm and the service clerk told me that it could take 2-12 hours for them to just diagnose the issue. Hey we made an appointment. Why so long? We agreed to wait. The next issue was that my certified preowned car wasn’t listed as a CPO in their computer. So they wrote me up a $450 estimate for diagnosis of the problem. They could have handled that better by asking probing questions to try and determine why I thought the car was under warranty. Instead they presumed that the VW dealer that sold me the car was lying. When we were discussing the situation the clerk stated that we were looking for a free lunch but my wife reminded him quickly that we were looking for VW to honor the warranty. To make a long story short it ended up being a clerical error. The car was under warranty but since it had been almost a week the finances were not completed on all ends. I was told to wait 48 hours to let the financing continue to be processed. However the customer experience could have been better. Owens Murphy could have assumed that their partner (the other VW dealer) was not lying, they could have assumed that I was not looking for a free lunch, they could have assumed good intentions. However they decided to do everything they could to get me out the door. They acted unconcerned and bothered. They made multiple mentions on how I was free to go and deal with the other VW dealership. They advised me that the other dealer could be lying. They didn’t act like a good ambassador of the brand. I will never be back in any capacity. I can find another service center and car dealer for my future needs. I have called Volkswagen of America to lodge a complaint. I will tell everyone I know and social media to go elsewhere for their business. If I was you I would go elsewhere. You deserve better.

Scott Jackson

Great place to purchase your next vehicle. David Arnold was extremely easy to work with, and got everything right where we needed it. Susan Webb was also very knowledgeable on all the models and helped show us all the bells and whistles. Thanks guys! You have gained new loyal consumers.

Stacey Carmeans

I appreciate Owens Murphy's great customer service and attention to detail. Taylor and Susan are kind and considerate in making any maintenance flow smoothly. Thank you.

Ralph Cummings

An excellent place to find a car. They have a great inventory and I know I got a great deal on my Volkswagen. All of the guys here are excited and ready to help you. I want to send a special thanks to Kareem for really working hard to make this the quickest car-buying experiences I've ever had!

Rheanelle Webb

David Arnold was wonderful to work with. He listened to our needs and what we wanted and found a great match for us. He answered all our questions without hesitation and quickly. The entire process was easy and there were no surprises or hassles. Susan Webb was very delightful, and knowledgeable about the Passat we purchased. We enjoyed working with her as well.

Russell Harrell

They were expecting me: Yes They keep me updated: Yes They cleaned outside and inside my car: Yes, looks great! Nice lounge for waiting customers: Yes, nice and comfortable! They reviewed the work order and asked me if I have any questions: Yes Overall A+ service!

Ellen Pratt

I have been very happy with Owens Murphy VW dealership and their service department in the past because we have bought multiple vehicles. However, my purchase of the Atlas was great but the fact that I had to bring it in to be serviced after only having it for 2 months is not what I wanted to do. There is a problem with the bearing of the struts and the part is back ordered for a year. This is really disappointing.

Sarah Jones

Everything about my recent car buying experience was great, mostly because of Abidemi Kareem, the world’s kindest and most patient car salesman! I highly recommend Owens Murphy VW - their customer service is unmatched and you won’t find a better deal...trust me!

Jeffrey Oliver

Had a fabulous car buying experience at Owens Murphy. Micheal Vickers was very professional and helpful. He made sure our transaction was as smooth and effortless as possible, had us in and out with an hour. I highly recommend Mr Vickers at Owen's Murphy Jaguar Land Rover Volkswagen.

Samantha Campbell

I only took my car in to be looked at because i was worried about something I smelled, and Ken was the absolute best person I could have asked to talk to! He was so so funny and so nice!! If I were to ever get to choose who I bought a car from I would always go to him if he sold them!! But they're service department was quick and easy and very helpful!!

sonia rand

Taylor was great she kept me informed to the process. Even the hiccups which I appreciate. Pick up was easy and fast. Really enjoyed the fresher washed car. Thank you so much guys. This was my first visit be will not be my last.

Hip Travel

They did right by us - twice :-0 Check engine light popped on and had we not just bought two vehicles without an add on warranty would have just had our mechanic fix it ($400 repair quote). Talked to their customer service and they took care of it for us!! Praise! They even found out the air dam was missing & threw one in for good measure. Wow. That was above & beyond service & we would have never known...it wasn't part of the check engine light issue repair. Turned out to be a clogged hose & they replaced it for free. Highly recommend & referring David Arnold to family needing a replacement vehicle.

Spool Meister

Fast,friendly,fantastic meets all of my requirements of dealership! You guys are the best!

Christina Standerfer

Very easy process to buy a car and no high pressure. Susan Webb was very professional and knowledgeable about the car I bought. Ramani and Natalie were lovely and accommodating. Owens Murphy’s approach to the car business is refreshing! Now I just hope the service department is as great as the sales staff!! Update: Just visited Owens Murphy again for some service work and could not be more pleased. Taylor, the service coordinator was professional and knowledgeable. The waiting area is clean and well lit. They fixed my issue in less time than Taylor indicated and they even washed my car! Wow!! Just a wonderful service experience!

Cap'n Jack

I'm new to Little Rock and needed to have my 2012 Jetta's oil changed. From the minute I pulled up I was greeted and given premium service by the friendliest folks around. Big shout out to Taylor for being so professional, courteous and knowledgeable. She's the best of the best. I received same day service, in and out in a jiffy and at a very reasonable price. They have complimentary coffee, variety of cold drinks and cookies. The waiting room is sparkling clean with very comfortable seats and Wi-Fi. The checkout process is quick and efficient and they were detailed in explaining the work completed. They did a fabulous job in the complimentary wash and vacuum. I think I'll be back before the recommended next oil change as I really enjoyed being treated like a VIP!

Renegade96

Very quick and painless service! A dealer above the rest!

Jeff Sombke

Very pleasant experience, Susan was very patient and understanding of my needs. I highly recommend Owens Murphy and they will most definitely be my "Dealership of Choice " for future purchases.

Julie Tobin

We bought a used car from Kareem and couldn't be more pleased with the experience. We first contacted him Friday night expecting to hear from someone Saturday morning, but heard from Kareem late Friday night! He had the car pulled and was ready to show it off and tell us all about it when we came in the next morning. The entire team was very happy to help us figure out how to make this vehicle ours to accommodate our growing family! Kareem could not have been nicer! Thank you all for working so well for us and with us.

Michael Bolding

I was treated with a professional and easy experience that left me satisfied. I was received with a friendly attitude and a quick response. Once I received my car, it had been repaired and cleaned on good time and in better condition than when I had left it. As a Lube specialist myself, I would recommend this dealership to any Volkswagen owner for great prices and a professional attitude towards your vehicle any time.

Melissa Armstrong

Great customer service in the Service Department! Explained everything thoroughly and super friendly!!

Betty Dillinger

Everyone was so nice and pleasant the place was very well kept and the women that I spoke with were excellent in their line of work...

P. Ben Cruz

We recently purchased a Mercedes GLA 250 with the superb help received by Joseph Shelburn. Excellent customer service!!! By far the best I have ever received! He made sure we were comfortable in our decision process and made sure we felt like his top priority. Thank you, again, for a great experience!!

Kenneth Halsted

Angie was an absolute JOY to work with. She spent a lot of time with us after the sale explaining every detail of what we needed to know. Great personality and genuine care! Much appreciated!

Vicky Didion

Prompt and reliable service. Courteous and friendly employees.

Kyle Canik

Wonderful staff! They did everything they could to make to car buying experience is easy as possible. Highly recommend.

Kendall And ASHLEY McCarty

Jessie Honeycutt was my sales professional and Ray was the middle man for the bank. Then Dustin Dyer was the finance manager. These 3 guys made the car buying process so easy and worked hard to make my first deal go through that I went back the next day and got another car from them. Owen's Murphy is a top of the line dealership. I will definitely buy from them again

Anthony Urbanski

I live in Texas, but might really make the trip up here next time I am set to purchase a vehicle. I'm staying in Hot Springs for a few months, and got to the point where my huge truck was too much. So, I traded it for a Fiat at this dealership. I was driving back to my park when the vehicle started losing oil. I was horrified. I was 30 minutes from the dealership. I was actually very angry, and I called them up and let them know it. This dealership sent a tow truck immediately to get the car and get it back to them. Assessing the problem was their first priority for the next morning. Quickly, they found out that the problem was a defective seal on the oil filter. Not only did they fix it, but they detailed the entire car, top to bottom, front to back. Then, to make sure I wouldn't worry, they added in an extended warranty, at no charge to me, that will cover the engine up to 100,000 miles and 6 years (whichever comes first), giving me confidence in this vehicle again. Finally, they finished the interaction by delivering the vehicle to me 30 miles away. I was very angry to buy a car and have it break on the way home, but the effort they made to make me happy renewed my faith. They could not have handled me and my situation any better.

moyez jaffer

Excellent service and support

Rodney Bowers

Great place to buy a new Jag, but not the one to buy a used Volkswagen. I purchased a pre-owned VW and have been trying since March -- it's July 12 -- to get a second key for my car. I drove twice from Benton to Little Rock by appointment to get my electronic key and spoke to the sales manager two weeks ago. He said he'd take care of it and call me back. I've heard nothing and am still waiting on my key.

Bush Williams

I went into Owens Murphy Volkswagen with the intention to buy a 2015 GTI. I was quickly paired with a sale associate who was extremely friendly. I was interested in a stick shift but had not driven one in over eight years. I was a little rusty on the test drive but the associate was very friendly and in the end I purchased the vehicle. I did not have to do any negotiating yet still feel like I got the deal I went in to get. Overall a fantastic experience. This is my third vehicle to buy from Owens Murphy Volkswagen and I recognized and was greeted by staff members I had met previously on other deals. I will definitely continue to do business with Owens.

Julius Winston

Great experience. Nice salesman. Would recommend Owens Murphy Volkswagen to anyone interested in purchasing a vehicle. They work really hard to get you in the best vehicle possible. Thanks sooo much to our salesman Darrell.

Carla Pearce

Staff is friendly and courteous; work is done when promised; car is clean when returned. When necessary alternate transportation is provided.

Andrea Trevino

Angie helped us out. She was nice and made the process quick and easy. Thank you all again!

Gregory K Smith

Dealership lacks customer service. Does not follow-up with customers. 5 plus hours for an oil change. Did not put plug in correctly resulting in oil in garage and damage to baseboards. Service did not return calls timely or at all... and refused to refund any of the almost $100 oil change despite the extra trips to the dealership and having to leave work to get car towed and having oil in garage cleaned. Avoid this dealership! Two land rovers and two Volkswagens serviced here through the years. Poor customer service is their standard. Has been for years.

zach moore

Owen's Murphy Volkswagen is an awesome place to buy a car with friendly sales people, good management, customer service, and a clean down to earth atmosphere.

Butch Sauers

Great experience as always everyone there truly cares about you

Jodie McGinley

We are 10+ year customers of Everett GMC. When we recently purchased our VW Atlas, there was a bit of concern about having to deal with another service department knowing how spoiled I felt with Everett’s service department (frequent courtesy car usage, the amount of service reps to help you, their availability of appointments during the week). I can tell you, though, that any hesitations I may have had were quickly resolved in February when an airbag light came on the dash of my new Atlas. Taylor was our representive in the service department at Owens-Murphy and she was a true delight to work with. Very pleasant attitude and I felt like she went above the call to make sure I was taken care of that day. She seems to be one who never meets a stranger! I was eventually issued a courtesy car as my Atlas was kept overnight. Everything went flawlessly and I am more than pleased for my first experience! Thank you Taylor!

Kalleta Wright

Second time going here for my annual/10k/20k service. Was pleased with everything. Had to come back for warranty work. Had Zachary take care of me again. An amazing hardworking young man. Another great experience.

MCJ523 _

My wife and I were very pleased with the purchase experience of our new vehicle from Owens Murphy. Susan Webb is a very knowledgeable sales person explained everything in full detail. The negotiating of the vehicle price wasnt complicated and at yhe end of the transaction both parties were pleased.

Tye Herring

I've been to Owens Murphy many times, the most recent was for mechanical diagnosis for possible engine issues. I was given a service date and they let me bring the car in and leave it early until they could get to it. I was given a ride back to my home by an outstandingly fine young man. (Thanks Zack, best of luck to ya and enjoyed the ride.) They were able to get my car in earlier than expexted and promptly called me back. Upon completion of service requested, some further concerns came to my mind so I made a return call to Taylor in service (who was very professional, courteous, & diligent). This was close to 5 or 6 in the evening so I asked if I could come back first thing in the morning. Prior to my return and after further consideration I had decideded not to pursue any further issues or complaints with my vehicle. It was obvious my car, my thoughts and co cerns were important to the crew and integrity of the people at Owens Murphy. Someone higher up called me the morning I was to return and inquired with me about my concerns. I very much appreciated the obvious effort on Taylors part for following up and return call. I can appreciate a business that will take time and pride in the customer. My compliments to the crew that took care of me. Best of luck to you all!

Becks Wiley

Impeccable service! Taylor always takes care of me! She keeps me fully informed of anything that my VW needs, including recalls (which I tend to forget), gives me regular updates during service appointments and is pleasant to chat with. This is my third VW (living in three different states) and the service department @ Owen’s tops all of the others.

Mark Sims

Owens Murphy and Owens Murphy's Salesman Daryl Osborn is a very professional, curtious, and educated in the automotive profession. Daryl Osborn has sold our family numerous automobiles and he always gives us the best prices. Know matter where he works Daryl Osborn is a VALUABLE ASSET TO ANY AUTOMOTIVE SALES DEALER in this case Owens Murphy Volkswagen is a Win, Win. Right dealer and right salesman, if you searching or desiring a new or used vehicle see Daryl Osborn and he will take great care of you throughput your purchase and make your investment one of the BEST DECISIONS of your life.

Josh Sorum

Great customer service and excellent price. We drove 4 hours to purchase because they had the best price. Ask for Darrell Osborn...he is very honest.

Jerry Maxey

The best experience I've had buying a used vehicle. It went quickly and there's been follow up calls to make sure we're happy. And we are!

Matt Yates

I had a great experience purchasing my 2015 Challenger here. Darrell was an awesome sales guy who made me feel welcome and appreciated. Things even went well when I went over to finance, Chris took really good care of me and gave me some good advice. I would recommend these guys are top notch.

81redbug

Nice to work with a dealer who still finds a way to get you the deal you want. The wife is happy with her new Passat and I’m happy with the price we paid.

Adrian Cabrera

Great service, they were always showing options to align your budget expectations! Great service from Susan and Rami!

Moriah Lovett

Was such a fun and easy experience buying from Owens Murphy. My sales associate, Kareem, was so attentive to my wants and is genuinely a very nice guy. He helped so much during the process which made it pretty quick and easy, and I couldn't be happier with my purchase. Will always consider Owens Murphy for car needs. Thanks so much to everyone who helped out during the process, especially you Kareem!

Britt Rainwater

great customer service

Blake Davenport

Great buying experience with Kareem, and his sales manager Ray. Tremendously honest and professional. I always felt as though I could walk away from the offer, but I also felt that I was getting an honest offer from both of them, which is why my wife and I purchased a vehicle. I cannot say enough about the professionalism of both OMV employees we worked with. Low pressure experiences when buying a car are always preferred, and that's exactly what we got from here. Plus, they really did makes us a heckuva deal and will work hard for your business. Buy here and stay away from McClarty unless you have no other choice.

Jimmy Tran

I called around for an issue I was having with my Jetta GLI. There was an EPC light and the check engine light was flashing at start up. The first shop I spoke to didn't sound very interested in discussing the issue I was having and the history behind my car. The second shop hung up on me mid sentence because he was receiving another call. I then called Owens Murphy Volkswagen and spoke with Taylor. She was very receptive and took the time to listen to my issue and concerns. She mentioned that she's seen similar things happen a lot on Jettas and was able to give me a rough estimate but explained that a diagnostic would be best to determine the issue and that cost goes toward a repair. She scheduled a time for me to come in and though they didn't have loaners available at the time a shuttle would be available to take me to work and pick me up from work if needed. The is a loaner option but they were booked for a few weeks. The drop off process was very quick and easy. Bob is a great shuttle driver. Very friendly and arrives on time. If you have the option to take the shuttle don't pass on the offer. Bob will get you where you need to go quickly and safely. Taylor updated me as soon as the diagnosis was completed and relayed any questions I had to her technicians. A few hours later my car was done and the check engine light plus the EPC light has not shown since. I had a similar service done by a different shop a year ago and they said the check engine light would always show because of the modifications on my car but Owens Murphy Volkswagen was able to resolve that. I also purchased the Volkswagen Fuel Additive and it's the best one I've used so far. My car idles low and the engine runs smoother through accelerations. Overall I had an amazing experience at Owens Murphy Volkswagen. Taylor definitely knows her stuff and all of the staff was very friendly and helpful.

Turner Pendergrass

Pros: Service after the sale exists here. I have contacted the salesman that sold me my vehicle twice and he has responded both times without delay. This dealership has a generally knowledgeable and friendly staff, a beautiful facility, and outstanding product selection. If they don't have it in stock, they will get it for you. The service department was extremely accommodating. I was offered free shuttle service twice as well as soft-bake cookies and beverages. One of the personnel even showed me around the dealership's original VW bus. This dealership is also an APR installer. So, you can get real performance parts installed on select vehicles. Cons: The haggling was an annoyance and the dealership tried too hard to upsell the extended warranty and gap coverage that I refused from the start. Both of these cons were no worse than other dealerships I have dealt with, but could be improved. Conclusion: If you want the absolute best price and are willing to sacrifice good customer service to get it, go elsewhere. Otherwise, this is the dealership for you.

Lannie Byrd

I had a great experience buying a used car from Owens Murphy. They didn't have the exact car I was looking for on the lot, but they found a car I liked a lot better for me. Kareem their Internet Sales Manager was a pleasure to work with and went the extra mile to make sure I was informed about the process and called 4 days later to make sure everything was going ok with the car.

Craig Firment

Impeccable customer service at the Service area. The cashiers are friendly and fun, and the service check-in is awesome. A clean showroom and comfortable service waiting area, though the office and sales staff inside the showroom are totally unengaged unless they can sell you something. Not even as much as a smile or a hello. That's huge to me, since I am potentially a future returning customer. Every one of us in the waiting area is a potential customer. They could ensure our return business by making us feel appreciated and welcomed- the way the Service employees do.

Dr. Merissa Beard

Michael was extremely professional and efficient. We felt taken care of! He was available via text and phone on his private cell when I needed help with my new car. I feel part of the Jaguar family and we are looking at purchasing another car for my husband :p If you need a Jag or Land Rover and you are ready for a first class car buying experience, Michael Vickers is your man!

Scott Althen

I went into Owens Murphy to look at specific vehicles. I worked with Darrell Osborn and not only did he help me find exactly what I was looking for, he, and the finance staff got the loan/payments much to my satisfaction. I definitely recommend those in the market for a new or quality used car give Darrell and Owens Murphy an opportunity to find what you need.

K.R. Outlaw

Great experience! I wasn't an easy client but they were very kind to me. PLUS I love my new Jetta ❤️❤️

liz wardell

Taylor in the service department was great. She called me back super quick and kept me updated all day. My vehicle service was a little pricier than I would have liked, but worth it for the customer service.

Theodore Haase

Excellent buying experience. Darrell did a great job, selling and assisting on follow up with a very minor issue after the sale. No pressure from sales or finance, and everything was handled quickly and professionally. Very different buying experience than most dealerships.

Heather Wilson

Mrs Susan was super nice and helpful with any questions I had! She made buying a new car for my family such a pleasure. :)

Gary Reid

One of the best car buying experiences I have ever had. I highly recommend!

Drew Pritt

Owens-Murphy is an already known mark of quality. My experience was everything positive and nothing negative.

Jacob Moseley

I had a great experience with Owens Murphy Volkswagen. I stopped by one day and they understood that I was not interested in buying today, but had questions on the VW atlas. Susan Webb gave me a couple of calls over a month to let me know what was available, with no pressure at all. When we were prepared to make an offer on the vehicle Susan was very knowledgeable about the Atlas and let us test drive a couple. Susan drives and has driven Volkswagens so she speaks from experienced as a buyer. Dustin the finance guy worked with us to agree on what we could afford and we were very pleased with our purchase. Super pleased with Owens Murphy, Susan and Dustin!

Jeanette Halfacre

This was the best experience I have had buying a new vehicle. The people here was super nice and very helpful. I would go back again.

Corey Highsmith

The staff was very nice and helpful. The facility was immaculate and top notch! The courtesy shuttle was a wonderful experience, Mr. Bob was very personable. Great customer service experience makes me happy. I loved being personalized In such a magnificent way during my time at Owens Murphy Volkswagen! You guys rock!!!

Dedrick Shavers

The are always professional and willing to help you with your needs. I will continue to do business with them.

jd wil

Beware- I HAVE YET TO RECEIVE MY BILL OF SALE SO RETHINK YOUR PURCHASE!!! I flew in to Arkansas from Dallas because the rapport that I built with my salesperson was awesome! The vehicle that I wanted at the price that I wanted was not available in Dallas (should have waited more patiently until the right price came available). Needless to say, I was informed that all sales tax would be paid by the dealership and guess what? Not only did they lie and NOT pay the sales tax but I've requested my Bill of Sale 3 times and have YET to receive it. On the day that I flew in to make purchase both sales person and credit manager agreed that tax would be paid! I should have known it was something to it because during the document signing the credit manager told me that there would be a packet mailed to me with the bill of sale in it and it would show taxes paid so that I can take it to DMV to register vehicle. The salesperson then gave me an envelope when I was leaving to drive the vehicle back to TX and said, "this is the stuff you need to register the vehicle". To my surprise when I had taken the truck to DMV with the mailed packet that was sent to me including the packet received from salesperson and there was no bill of sale included. I called the credit manager and his exact words were, ""Oh, the HR person must've forgot to send them and that he would overnight them on 5/25 and I have yet to receive them! I texted the salesperson and asked him to overnight my bill of sale on 4/29 and he texted me to set up a call. This is real people...sad to say but some sales people are really wolves in sheep clothing! I also shared the text message along with this posting... I will be sharing this review with Range Rover as well!. What type of dealership with holds an honest hard working purchaser's bill of sale? One thing is for sure is I am so glad that I can treat people fair because at the end of the day I like to rest at night knowing that I did my part in respecting others and having an honest word.

Natalie Sorsby

Very polite and friendly service. Taylor was great. The detail team did a beautiful job.

Carly McCluskey

I started looking at new vehicles online. I filled out the form for someone to contact me. Kareem sent me an email and said give him a text or call when I was ready! Kareem and I texted back and forth for a few days and he helped me find exactly what I was looking for! He never pressured me to spend more. He know my budget and he helped me find the most bang for my buck! I ended up with a new Tiguan- exactly what I was looking for this was the best buying experience I have ever had. He made sure I understand and was good with everything! If you are in the market for a new vehicle, I highly recommend the Tiguan, but most important-Kareem!! He will help you get exactly what you want!

Eric Robinson

From sales to service, dealing with Owens Murphy has been a pleasure. I appreciate the fact that they don't push additional service, unlike other dealers I've dealt with in the past . Nice, professional folks. I would not hesitate to recommend Owens Murphy to anyone .

Mery Albarracin

Terrible customer service. I went in with my two small kids with an appointment to get a flat tire fixed and left 3 hours later. The service department lady was unhelpful and condescending. She had a very rude demeanor and seemed very bother that I kept asking for an update. The waiting area is not kid friendly. I will not be taking my car there anymore.

Darren Sanderson

We just purchased our fourth vehicle at Owens Murphy. We have grown to appreciate the non pressure environment of the staff. Very professional and polite. Our last two purchases were with Salesman Kareem. What a delightful attitude he has. Makes the transaction seem like you are dealing with a friend... not a typical car salesman. Good job Kareem. He not only sales VW but also drives one so there is passion for the brand in his heart.

Leslie Ragland

Great service experience. This Dealership was so nice. They have excellent customer service.

Catherine lahmann

I had a great experience with Owens Murphy. They treated me great and made me feel like family. They cared about all of my worries and concerns about the car I bought and made sure it was 100% safe to drive on the road! Everyone I spoke with was very very nice

brandon gonzales

Great place to visit. I do recommend

jeremy gooch

Frank and jose in parts are some awesome guys also met a young lady I sales she was super nice I like coming to Owens murphy because they treat you like a person and not just another sale.

Stephanie W

Got our dream car, perfect upgrade for our growing family. The options were good and working with Joseph was great! He was super friendly and very knowledgeable. This was not an easy decision for us but he helped make it a great one.

Ray Sinkhorn

While deployed my wife's vehicle started having some serious issues. After searching for weeks I came across a Cadillac Escalade at Owens Murphy. I can honestly say that Natalie and Terry made a miracle happen. They took care of all the details and delivered a beautiful vehicle to a beautiful woman. Big thanks to both and I look forward to meeting you as soon as I'm back in the state. Oh! and they managed to shoot a video as my wife, completely unaware, was introduced to her new ride. Gotta love happy tears coming from the woman that holds your world together.

Gavin Warmbold

I had the pleasure of working with Dylan Foster when I needed some major work on my car done. He always kept me in the loop, never sugarcoated anything, and always gave me his best advice whether it benefitted him or not. It was clear he was there to help me and not just get every dime out of me. It was refreshing and took a lot off my shoulders when I had plenty of other things to worry about. If I weren't moving out of the area, I'd always take my car to Owens Murphy for repairs and service. Thanks again Dylan!

Vivian Blair

Romine and Susan made leasing our new VW easy! We have been customers for several years now and appreciate the integrity of the sales and service departments.

Phillip Basinger

This was my 3rd car to buy from Owen's Murphy VW. Always got a fair deal. Sales person Susan Webb knows how to take care of the customer. Ramin, the sales manager was there to back her up. Great sales team. Car was washed and detailed when we drove away.

Printer Plumlee

This was my time to do business with Owens Murphy. My overall client experience was quite satisfactory. The entire staff were very polite, friendly and professional. I worked with Jesse Honeycutt. He listened to my needs and then proceeded to try and meet them. Whether you are ‘old school’ and enjoy haggling, or prefer to deal in a stress free environment I would absolutely recommend this dealership. I drove away a satisfied customer!

Marie Roberts

I bought a ford f150 from them on 10/10/2018. They said all it needs is a o2 sensor so we went ahead and bought it thinking thats all it needed. We replaced the o2 sensor thinking it would be fixed. But no, that didn't fix it. My husband drove it one week and its been sitting in my drive since. It is making a loud noise like something is knocking in the engine. Come to find out it has a rod knocking now we are right back where we started.. Without a vehicle. When we called and told them about it all they said was " I'm sorry ". We don't have lots of money and saved to buy this truck. Very disappointed. Don't buy used cars from them.

Leah Ramirez

My husband and I purchased a used rav4 about a week ago. At Owens Murphy we had a terrific experience. The sales lady, Angie, was absolutely wonderful. She was very knowledgeable and worked hard to get us a reasonable and affordable price on our vehicle. We appreciate the Owens Murphy dealership and their staff. I will recommend them to all our family and friends. Thank you!

Slurp Dupkis

Tiny water:) it's free:))) slurp out

Matthew Foster

The Owens Murphy service team is fantastic! I recently brought my car in for its second scheduled maintenance service and the staff got me taken care of quickly, shuttled me to work, picked me up when my work day was done, and my car was waiting for me, might I add cleaned on the inside as well. I love my VW Jetta and the Owens Murphy staff is top notch!

Jared Freeman

Excellent customer service! I was approved and in and out in no time! I would highly recommend anyone shopping used or new vehicles to Owens Murphy! Will be shopping here again for my next vehicle!

Keidra Burrell

I have been conducting business with the dealership for years. I recently went in for a service and when I picked my car up, I paid the amount I was told I owed and left. The truck ran fine and I moved on. I received a call a few weeks later stating that they mistakenly charged me the wrong amount and that I owed and additional $658. I was extremely shocked and felt like that was not my error and I should not be penalized for it. To be told and charged one price and then 3 weeks later called and told that I need to pay double is extremely unprofessional and untrustworthy. I felt like that was poor customer service and the dealership should have given some sort of courtesy for the extreme financial inconvenience and unprofessionalism. I would be very leary with this dealership and its financial practices. I will be asking them to re-check and double check from now on.

Audrey Alexander

I'm a first time new car owner. I walked into Owens Murphy and was instantly helped by the most friendly staff. The collection of cars is top notch. The offices were clean and sleek. I would recommend this dealership time and time again. No where else can you get the best cars from the best people.

Stephen and Eddie Inman-Crawley

I highly recommend Michael Vickers at Owens Murphy. His knowledge, his patience and his dedication to his clients is unmatched. He and the rest of the crew know how to take care of their people just as if they were a part of the family. A huge thanks also to Ray Z. And Jason Holt for all their help getting the deal done! These guys ROCK!!

Linda Henning

I absolutely love my new Passat! The service I received at Owens Murphy was incredible. I live about 6 hours from Little Rock, and when I arrived at the depot my sales man Darrell was there waiting to pick me up in what is now my new car! My experience with Owens Murphy was over the top and I highly reccomend them!

Maria Schenk

Came to Owen's Murphy in a rush to buy a car after a devastating accident. I was on a time crunch, but that didn't stop them from being able to get me into a car I loved very smoothly and quickly. Would absolutely buy a car from here again!

Dale Reed

Your service staff was very helpful and very professional for someone traveling through I ended up getting home fine and got the repairs done at my home dealership thanks for taking such good care of me while traveling

Sarah Russom

Owned Murphy is great thanks to butch. He worked me in the same day when I called because my air was acting up!!!

Brad Montgomery

Good customer service experience with service dept. Taylor does an outstanding job.

Nancy OBrien

Excellent service, great people, couldn’t ask for a better experience.

Brent Shepherd

I have nothing but good things to say about Owens Murphy! Always professional and have always treated me with nothing but compassion and understanding. Kareem made it such an easy non stressful situation. Cookies were great and showroom was clean and had a few people ask if I needed help. Great dealership!!!

Audrey Weber

Taylor is a rock star! She helped me when my car battery died. We thought it might have been the fob & she assisted me in getting a tow truck to get me to their service station. They determined it was the battery immediately. I was in and out of the office within an hour. Got a brand new battery and my car washed! Thanks Owen Murphy VW & Taylor

A Google User

Professional, welcoming, great car buying experience. Thanks especially to Susan Webb and David. You guys are great. I love my new T1.

Austin Lippert

I was on my way from Nashville, Tennessee back to Oklahoma City when my car battery died and Owens Murphy Volkswagen was able to fit me in to get me back on the road. I really appreciated it. Their staff is very friendly and the facility is well kept.

Taylor Presgrove

Terry was so amazing and helpful. He wasn’t pushy or annoying- which is what one usually thinks of when describing a car salesman (no offense). It was actually an amazing experience! -said probably no one ever when buying/leasing a car, but it’s true. It was absolutely amazing from start to finish. Thanks Terry and the Owens Murphy team! I am so happy with my Tiguan.

Tyler Fraley

Kareem helped us purchase the 2019 Atlas. It was a great experience. I didn’t feel like he was tricking us or trying to be “the typical” car salesman. Really appreciate everything he helped us with.

Robert Dillard Lytle

The sales associate I worked with was very attentive and helpful. I ended up in a great car at the price range that I wanted.

LaTrell Jones

I enjoyed my experience at Owens Murphy Volkswagen. Everyone was very helpful,while checking on my needs,the thing I like the most is that, it was not a long process. Fast service,and helpful people makes a great dealership. Thank you LaTrell

Bukola Alabi

Excellent customer service Kareem is a pleasant and intelligent man to work with. I got an extremely good customer service when I got my car. If you are looking for good service visit Kareem at Owens motors. He is very courteous and respectful. You will surely get timely service every time because the he value customer's time.

chadwick comer

Worked really hard to get us the best deal. Our car was very affordable. Great customer service.

Larry Ware

I would choose this dealership over all the ones I've been to! Upmost respect, customer service, professionalism, and great deals when caught at the right time as I did. I literally have no complaints! Great Service and satisfaction!!

Gregg Tipton

This is the third Jetta I have owned and have brought all 3 to the Owens Murphy Service Team. They always provide a fantastic experience.

Leslie T

Angie Shelnutt is very helpful and dedicated to making my car buying experience easy. She was always eager to help in any way that she could. I highly recommend Angie and Owen's Murphy Volkswagen.

Donna Hendershot

This is the best dealership I've used. So helpful and they care every person working there. Susan is just the best. She knows her business and a caring person. Love my vw beetle.

Nathan Davenport

Terry is the man! Owens Murphy has been nothing but great to me and my wife! Service department is always good as well!

Terry Walker

Miss Taylor was friendly and professional and was a pleasure to work with, overall she was great! The 2018 Passat loner car was awesome!

Angel Guzman

Again thanks to Matt and Jonathan for their superb professionalism and customer care. All of the staff at Owens Murphy are a credit to the organization. I've been doing my car purchase with Owens Murphy for the past eight years, and have been a very satisfied customer. My 2019 Jaguar was a easy purchase without the run-a-round you may experience at other dealerships. I picked the car I wanted, and Matt and Jonathan did everything right, to ensure that I got the car I desire. Thanks Matt and Jonathan.

Susan Davenport

Purchased a 2016 VW EOS online. Every staff member was fantastic! Delivery was on time and the vehicle is perfect. Susan Webb followed up 3 months after my purchase to make sure I was happy and to see if I had any questions. This is my dream vehicle! Thanks everyone!

Justin Hutchins

Came in at 5pm was out the door at 7 with the new car. Kareem was very personable and was very helpful listened to what I wanted. Came back once with a offer I couldn’t refuse. Dustin also help out in this process. Both of these gentlemen I would recommend to anyone looking for a vehicle. Also the internet sales contact Natalie was so helpful before I even got there and had me setup when I arrived. Get experience will definitely be back if I’m ever in the market and would send anyone there way

Josh Kinsey

This place is awesome. If they make a mistake, they admit it and correct it. They go up and beyond and make sure you are completely satisfied with the service/sales and finance experience you received. They have a great finance team lead by Drew.... He will work with you until the next morning to make sure you are comfortable with the price of the vehicle and what it has to offer..... By far the best car dealership in Little Rock, if not the whole state.... They said yes, when everybody else said no.... GO TO OWENS MURPHY TODAY!!!! Ask for Kareem and Drew....

Debra Cambron

Just left dealership following airbag recall repair on a 2013 Passat...The experience was the best we have ever encountered at a car dealership, from initial contact to check out to gentlemen opening car door for me...thank you..Paul and Debra Cambron..

C Bratton

WARNING: Most of these reviews are from first time reviewers. Meaning they are either fake or otherwise compelled, hired, or compensated by Owens Murphy to write a positive review. This is called Astroturfing your reviews, and is a clear sign of a business with a serious customer service problem that they are trying to cover up. Review: Absolute worst service. Not sure how they manage to sell cars here. Six calls and nobody ever answers the phone. Calls never returned. Apathetic and absent salesmen. The only thing they excel at is making excuses. Day 1: I went to look at an Evoque they had just got in. Salesman said he couldn't help me with it and I couldn't look at it because it hadn't been cleaned up. Fine. I left my number and asked to call me when it was ready. Day 2: No call. Day 3: No call. So I decide to go back to the lot and asked the receptionist for assistance. After waiting at the front desk for 10 minutes, a salesman finally came, then disappeared for another 10 minutes, leaving us standing there. I had to find another salesman to help us, or at least update us on what's going on. Not sure what they were doing. The place wasn't busy at all. Finally get a chance to drive the car, and eventually decided to buy it. So I try calling Michael Vickers...no answer. I try calling their main phone number...voicemail. I try calling service...voicemail. I try parts...voicemail. I made 6 calls to their main phone number over 20 minutes and cannot get anyone to answer. Again, we had just left and the place wasn't busy. And this is during normal business hours. After calling Michael again, he finally answers, only to put me on hold. When he returns, he is dismissive and apathetic. I was treated like my business wasn't important enough for them. We were ready to buy, but the lack of communication, apathetic sales staff, and overall poor customer service has forced me to take my business elsewhere. In hindsight, I think they may have done me a favor. How would I get my car serviced in the future if no one answers the phone? Owens Murphy: They don't answer the phone, they don't help customers, and I'm pretty sure they pay for fake positive reviews. Look at how many of their 5 star reviews are from new "1 review" accounts. Save yourself the hassle and shop anywhere else.

Barrett McAlister

Amazing vehicles, staff isn't pushy or obnoxious and are obviously passionate about the brand. Locally owned and the owner is very hands on to make sure customers are happy. Service Department rocks too!

Erin Pace

Excellent customer service. Angie and Ramin were very helpful. Fair trade and very easy to negotiate with. Quick paperwork too! Initial visit was to test drive and look at the payment options, I went back the next week and bought the vehicle and was out if there in a hour! Thanks again!

Adele Lloyd

Very easy transaction trading my 10 year old car. Kareem worked hard to get me the best deal and I couldn’t be happier with my new ride. Very polite staff too!

Mary Perkins

Susan Webb has gone above and beyond to make sure we where happy ! The entire crew at Owens Murphy is a delight to work with , especially Ramin . We are very happy VW owners !

Nicolae Stan

The cars are great had some communication issues at first but they’re good people and they’re willing to work with you

Tyler Wells

Very smooth and easy purchase, no pressure at all to buy extras.

srishti sareen

Everyone is very professional knowledgeable and friendly. Lovely and smooth experience

Ashley

Amazing customer service! I purchased an audi from this location. Everyone went above and beyond and answered any questions or concerns i had! Darrell and Joey were very helpful and went over the top to find me the best deal.

Scott Rackley

By far the best and easiest car buying experience I have ever had. Though were only buying a used car for my son we could not have been treated better if we were buying a new Range Rover. Michael Vickers treated us with respect and kindness from the minute we walked on the lot. Likewise Dustin Dyer took the time walk my kids through the whole finance and signing experience. At no time did we feel pressured to buy any extra's. Great team. I highly recommend this dealership. Thanks guys.

jimmy crossen

I looked at a lot of cars when I was purchasing my used car. Both large and small town dealers and this team treated me great. I left after the scheduled appointment and went to my other appointments only to be thinking about that car and how friendly the staff was. No one was pushy, or overly eager they just let you decide if you liked it or not and answered any questions you had. I ended up going back the next day and buying the car. 20k+ miles later and not a single problem. Eventually I'll need another car and I know they will be the first place I look.

Delia Thessing

The ONLY place to buy a bug. THE BEST service in Arkansas.

steven bailey

Daivd Arnold very good sale man. My wife doesn't care for car sale people but she really like David he not a pushy and he cares a lot about his people. for the first time in 15 years my wife bought a SUV 2014 Nissan Xterra Pro-4x from David and she absolutely loves this ride. I highly recommend car shopping at Owens Murphy. Thank you so much Mr. David Arnold for helping us.

allitchy .

Very friendly, easy to work with. Would go back again. Only not 5 stars due to love wait times even with appointments.

Dion Johnson

Great experience. No hassle salesman. Reasonable minded team that wanted to get the deal done.

Laurie Criddle

Darrell was quick to reply to my email, he made the car process very easy. I would highly recommend Darrell.

Brittney Christian

I love Owens Murphy I always get fantastic customer service. Mr.Ken and Bob are awesome they make my stay awesome. Will definitely refer other customers and I will continue to come myself:) Thank you again

Alicia Henson

This was an amazing experience!! My first visit was in 2015 and I can’t remember the visit too well. But Loran made such a great impression, I didn’t mind doing this review! She got me checked-in in a timely manner, she was able to squeeze me in to get my car fixed on a Saturday (and it started snowing that day) and I received my car in such great shape and it was washed and vacuumed. I even saved her number because I plan to contact her in the future for future services. I really appreciate this location for this!!

John Brooks

My review is based on an online shopping experience. I was shopping from out of state and saw something that really caught my eye. I had been looking already for a couple weeks and the amount of dealers who are unable to deal with online/out of state shoppers in 2019 is staggering. I had a pretty low bar, figuring it takes about six e-mails back and forth to get most of the information I need. Well, I reached out and received a response on the availability extremely quickly. I sent over my laundry list of questions and I received another lightning quick response from David Arnold in sales. He provided an answer to every question, copies of their inspection results, and a copy of the AutoCheck. Boom, everything I needed in one response. Fast, informative, and professional. How refreshing is that? I was blown away. We spoke on the phone about a few other details and he was exremely helpful. All the preliminary work on a deal was done in hours rather than days. I couldn't recommend the dealer, and David in particular, any higher. I would have zero hesitation shopping with them again. Easily the most straightforward experience I have had with a dealer in many years.

Anthony Stento

I needed an oil change... was headed back to Austin, Tx. ~It is what it is~ would be a rather long trip. Uhg, no service station would perform the oil change. So this is where Owens Murphy VW, took the lead. This is where the real fun began! First of all Taylor (service writer). Was very helpful, letting me know about the time the car was received, also the expected departure time. I live in Atx, an will most likely only be using ‘Owens’ for work when I travel to Little Rock. & need to have a few minutes... LoVe my Family, but Geeezzzz breaks are a must! Lol. To address the matter at hand, I’m also in the hospitality industry. So being very astute towards people’s wants&needs. I’m really not sure how this experience could have been smoother. Everything was right spot on. Would highly recommend the Owens Murphy VW. To most all of the people in Little Rock. An if your traveling, well an oil change, car wash.. keeps your motor happy, an a smile in your face. As the wash the comes with your service. Can’t really go wrong if asked. Great service, very knowledgeable, the best part I felt very welcomed. With the short time I was waiting. Thanks again Ms. Taylor.

Deeamori

I am beyond obsessed with this place !! I have a convertible beetle and these guy's take car of me whenever I need something. They answer all of my questions, tell me what I need to do, and try their best to work with me! Their staff is beyond friendly and knowledgeable. Waiting in their lobby is like waiting in a conference room at a 4 star hotel ! I love this place ! Thanks !

Nicholas Lesley

The entire staff is very helpful and the facility is top notch! Taylor Byrd in the service department was SUPER knowledgeable and made me feel very at ease about my whole experience. I would recommend coming here if you appreciate thorough, quality, honest service!

Andrea Dobson

Appreciated the courtesy ride and information from the mechanic.

Doug Frank

Very professional sales process. Love how they do business.

Briana Matte

Angie was amazing! She helped me pick the perfect vehicle. (Beautiful Blue Passat) Everyone there was nice and very helpful. I would highly recommend Angie and Owens Murphy! :)