Reviews of Orr Chevrolet of Fort Smith (Car Concessionaire)

Laura Neidecker

Great service

Anthony Richards

Great sales and service. We love ORR Chevrolet. Has great great service.

Dennis McNeill

Excellent service and friendly staff. Can not say enough about the friendly and professional help I received from the sales and finance staff today. Thank you Eduardo and Richard for putting me in the truck I wanted. Will definitely repeat business with this great group of people.

Jaimie Henson

Kevin Wood was an excellent salesman. He was kind and listened to what we wanted in both price and condition of a used vehicle.

Sherrie Bearden

Kenneth Cole is amazing. He will go above and beyond to make your vehicle shopping experience the best it can be. We got exactly what we're are looking for. I highly recommend Orr Chevrolet! Shawn & Sherrie Bearden Ozark, AR

Rachel R

I just bought my first vehicle today and although I was so anxious about the process Sharon Brown was awesome! She was so helpful and I'm grateful for her advice and helping me get my dream car. Richard Russell in finance was absolutely wonderful as well. All in all the whole experience (although nerve racking for a first time buyer) was great! Would definitely recommend working with those two!

Dakota Kayne

Very friendly service made me feel very welcome. Morgan from the sales department was awesome she understood what I was searching for and made everything as easy as possible! Recommend anyone to Orr any day of the week! Great business makes car buying easy and fun and very affordable price! Family friendly environment! I want to say thank y’all so much.

Jeannie Moody

Superior Customer Service As Always..!! Thank You Mr. Shane for hassle free service, each experience is excellent!!

Mitchell Melton

Great buying experience, the salesperson Morgan was awesome! Thanks ORR.

Kathy Rogers

I have a new Spark by Chevrolet and I love it. Many thanks to Shawn and Cody.

William McMillion

They have took care of me for along time and I only take my car to them

Heather Scroggins

Thanks Orr Chevrolet and Ron Bay for helping me get my amazing Tahoe! It is exactly what I was looking for, we absolutely love it! You guys made sure everything was taken care of!!

Chris Kious

Blake Gentry was my sales person he was knowledgeable and made the whole process fun and easy. The finance team was thorough and patient with my wife and I when we had questions in regards to the financing. Would recommend to any buyers in the area and use again in the future. #orrfamily

Karla Rozell

Polite and very professional. Great service

Lucy Holmes

Great cars and salespeople! I love going here for all my vehicles!

Brandi Embry

Excellent customer service as always. Never disappointed

David Millard

I just went with my son to sign papers on a vehicle that he had already made a deal for. I needed to get back to work as soon as possible but after getting there early we were there till almost noon because only one person was available to help us because He was so busy. We were just left in an empty office to wait.

Wendy Wiseman

We purchased a used vehicle for our son. The most pleasant and fastest buying experience we have ever had at a dealership. Ike was our salesman and was very informative. If we are ever in the market for ourselves, we would go back and ask for him. Our experience in the past with Orr wasn't great, but this one was better. The only issue was the car we purchased has remote start, but the key fob they gave us, yes only one, is busted. How are you supposed to know if it even works without it? I understand it is a used vehicle, but customer service should extend even after the sale of the car purchase. I bet had we purchased an $80,000 Cadillac, the dealership would have resolved this quickly. Guess it's all about the money and what you purchase.

Amanda A Turner

Had a great time working with my salesman....Tommy! I recommend if you are even thinking about it call Tommy!

Shelley Fountain

Everybody was efficient, friendly and what I really like is they did not seem stressed to be that way...! It was also nice to have the amenities in the waiting area since I had a very impatient 12 year old with me!!! The free wi-fi and television and donuts kept her happy!

Celia Martinez

When I encountered a malfunction with my rear window, the service department was professional and quick to find the issue. When all was said and done, a part was needed to be replaced and with 24 hours I had a call back to come and have replacement part put in. Everyone was courteous and professional

Mike Hanna

Sales associate Rita k. Bass very professional, enjoyed the experience. Thanks to Rita I am driving , my choose of vehicles.

Kathryn Miller

Great service and very nice people!!

Lane DeBruce

Great customer service--as usual! Thanks for taking great care of our Cadillac!

Kristopher Bolin

I had no intentions of buying a vehicle today but I did. Rita Kay did an excellent job of finding a great fit for my family. She was encouraging and optimistic with my poor credit and still was able to get me in the ride that I actually wanted. She was patient and very enthusiastic and made sure that I was able to go home in a new ride even when I didn’t think I could. 5 stars easily!

Garrett Yoes

Good service and reasonable prices

Ron Morris

Excellent team, fast, friendly.

barton van buskirk

Not worth your time Update now I'm getting credit rejection letters saying I wasn't approved because price of the vehicle was to high . Another not to go there . I told them what I needed and they deliberately tried to take advantage of me . I went to Breedon Dodge got a honest price and deal took less then three hours

Joan Henry

Thanks Orr Chevrolet for making my dreams come true. When I didn't see a way of getting a new vehicle JP and an amazing team at Orr Chevrolet did just that!!! Again thanks guys for all the hard work. Anyone needing a new vehicle let Orr Chevrolet provide you with ease and comfort of buying one. Joan Henry

Ida Moore

Worked with Mart Hurst who did everything he could do to make sure we got the vehicle we wanted. Everyone there was a pleasure to work with. I even got help programming the features from the sales manager. We love our new Blazer!

Monica Longoria

I was very satisfied with my experience. Morgan was very helpful and worked with me to help me trade in my car for a newer one. I love my Chevy Sonic!!!

Lucifer

I had called AAA out twice on weekend to start my car. Monday, I told the service department I needed a new battery. I filled out my information and waited approximately 30 to 45 minutes when the representative told me I needed a new battery. (duh!) Another 30+ minutes and almost $300 I had a new battery. (I was charged to confirm I needed a battery.) While I really have had excellent service from ORR in the past, I was not very happy about this experience.

Kelly star Goins

Thanks ORR Chevy I love my Jeep Grand Cherokee limited. They worked hard to make sure everything was how it needed to be for the whole purchase. Mark even followed up with a call the next week to make sure I was still loving my new ride. Highly recommend, i'll send all my friends that way. Well worth the 3 hour drive for me.

ALAN CLUCK

By the book over staffed with sales people but not care people

Crystal Scott

ORR Chevrolet made my car buying experience a great one! I was nervous I wouldn’t be able to buy the car I really wanted but when I proved I was serious and got a lil bossy, we worked together to get me where I needed/wanted to be! I’m a happy 2017 Chevrolet Malibu owner. They’re the first and only place I went. Try them out, you never know unless you don’t try. That’s how I was looking at it. Glass half full. Kenny Robes and Bryant Johnson done a great job. Thanks ORR Chevrolet!

Joe Garretson

Good place with good sales people to work with

Donald Duncan

Awesome experience with Orr . They worked their butts off to get us the best deal they could . When it was all said and done we got the Tahoe we wanted at the payment we wanted ! Thanks again Tray .

paula green

Great place with GOOD ppl!! They will go above and beyond if needed! The service dept is fabulous as well!! I hv purchased my last 2 vehicles there and don’t plan on going anywhere else in the future!

Brandi Harwell

For a car buying experience, this was great. The people were extremely helpful, courteous, and upbeat. They explained everything as they went. Also, their prices were pretty good. Shawn was great to work with!

Barbara Roam

Great customer service and satisfaction.

Steve Crownover

SERVICE DEPARTMENT - Excellent, Professional, Friendly Advisors.

Cassandra Daugherty

Love this place!!

Charley Carroll

Duane Logan and Harold were great in service department. I drove from Tahlequah Oklahoma to have ORR Chevrolet perform warrany repairs on my truck as Duane was highly recommended as a great and honest guy. I was very pleased with the service that was provided from the time I walked through the door until I came back and picked up my truck. Thanks guys I appreciate it!

Jaime Davidson

Salesperson did a good job but they didn’t show how the controls work or tell us anything about the extras

Jacqueline Keeling

Shane and Tracy are so nice and friendly! You don't always find smiling faces and really nice people at places you go now days. It was refreshing! They took care of my issues in a very timely manner. Would definitely recommend Orr Cadillac customer service.

Te Vionna Clements

My Name is Cynthia and I had to take my care in to get it repaired, and everything went so smooth, and they made the process so easy for me and I loved the great customer services that they provided for me. Jay was great as well as Kim at the front office I was over happy with my services if I could give you guys 10 Starts I would!! I would be more then happy to refer my family and friends to you all just because the customer service, you provided for me

Duel Miller

They have very friendly staff at all times. We take our car in for an oil change an they are offer g us a coffee or a water or even a hot cocoa. Very Friendly ppl

Lisa Willis

Have been very pleased with the service dept.

Dayna Hughes

Very fast service! My appointment was not until 8am, I got there shortly after 7 and got right in. Very professional customer service!

Darryl Gordon

Ali is great. Easy to deal with and reasonable

R.S. Rogers

My ORR experience was amazing! Kenny Robe hooked me up with the exact vehicle I wanted at the price I needed, Mack Cabe walked me through the process smoothly and quickly, and Richard Russell made a financing miracle happen! I can't thank you all enough! I've already told 10 other people to come see y'all!! Thanks again!!

Nicole Bennett

Tommy Welch and the staff were awesome. Highly recommend you to visit them when purchasing... we had a great experience.

.Michelle Wilkerson

Great people to work with , I have purchase a new car almost every year from ORR auto in Fort Smith. They go out of there way to help through the entire process, including car repairs in or out of warranty. NEVER ANY PROBLEMS !!!

Jessica Montez

I loved the service everyone was very nice and helpful. And our sales person savanna was amazing she worked so hard to get us into a 2011 Yukon and we love it! Thank y’all so much for everything!

Amy Isbell

Had a great New car buying experience !! Tommy our sales person was great, and the dealership is awesome !!

Rhonda Blythe

I was in Ft Smith for a family emergency and was getting ready to go back to IL when my oil light came on. Called Orr Chevy dealer and with Joe Gillespie help, he got me right in and back on the road in no time. Thank you guys. Great job

April Fortenberry

Absolutely love my experience! Easy process and Morgan made the process easy with searching her inventory that fitted my needs! Highly recommended

Cody Jackson

Very honest, friendly, down to earth staff all the way around! Drove 13 hours to purchase from them. Highly recommend!

Nicole Renee

Thank you so much for the exceptional service. JP is a great salesman and Morgan Pierce made everything perfect!

Michael Mahan

Susan Brown was excellent in helping me in purchasing a brand new car, a 2019 Malibu.

Deeann Abrams

Our salesperson did a great job finding us just what we wanted. He just kept searching until he got us exactly what we desired. Having a delay getting it delivered to Orr has been the only thing keeping it from being perfect!!

Michael Pierce

Nice people with fair prices! Austin was very helpful and attentive...

William Baugh

You took my money for a diagnostic test on my vehicle, which is fine. You need to get paid for the work that you did, but a test that I did at home resulted in the exact same results that you received, only took me 5 minutes when you took over 2 hours to complete. You also charged me extra for the second hour saying you needed to do a more detailed analysis. Your service department and you both need to stop stealing from your customers and start being honest with them. Because you have done this, not only will I never bring my truck back to you for repairs, I will never buy a vehicle from you.

BETTY MITCHELL

Orr Chevrolet took good care of me. The repair was done quickly. Very pleased with the service.

holly Guess

I cant recommend this place enough they were helpful and they really listened to what we wanted and helped us get it....Susan brown is an amazing saleswoman

Clint Lawrence

The salesman was ok. But when it come to the financing the guy tried to pull numbers over my head.. the salesman had informed me my payment was going to be a few dollars over 600. Which I assumed 4 or 5. Come to.find out it was 650 before we even added any extended warranties. When it was all said and done the wanted to make my payments 800 dollars. Which I was buying a pre owned. If I wanted to pay that much I would have just bought new and saved the hastle. We worked around it and came to a deal. Then it come down time to get the truck the financing said they would give me two keys. Go out and ask the salesman about it he then informs me that "oh the last people didn't give 2 keys." Well ok then last thing is that they would mail me a check for my tags which I financed into the total amount. It has been 3 weeks and no check.. I've tried to contact the salesman no reply.... Been an interesting time.... will more than likely just save my time and go to the GMC dealer instead which I should have done.

Joni Walters

Had my oil changed and tires rotated in a reasonable amount of time. Joe Gillaspy is so nice and makes sure that you are treated well!!

terre traylor

Had problems with rear axle which after researching found out my truck was hit on backside before I bought it. They replaced rear axle,seal and bearing then did a alignment and I did not have to pay. Thank you Mike Higgins, Harold and the service department for getting my truck fixed in a timely manner.

Corey Carver

Eduardo did a great job making sure that I was as comfortable as possible in my car buying experience. I really appreciate the time and patience and will definitely be a return customer.

Sarah Newton

My check engine light came on so I took it into be serviced. Joe Gillaspy helped me by getting it fixed. A day later the check engine light came back for a totally different issue. They provided a complimentary loaner vehicle so I could tote my children around. Joe Gillaspy and Dennis Monterroza were amazing. Thank you, guys and Orr Chevrolet service department.

Jerry Piguet

Good selection and price good staff

Brandon Pomeroy

Probably the worst experience i’ve had after buying a vehicle. My truck broke down the second day we had it.Had to be towed back to the dealer. Picked the truck up the next day and another problem came up. ( cruise control didnt work). Had to drive it back to be addressed. I wanted to just trade it back for another truck that cost @10k more than what we paid for the one we got. They said no. The dealer never offered a loaner car. The dealer never called me I had to call them to see what was happening to fix it. Our saleslady is always too busy to help after the sale. I bought the truck 10 days ago and its just now fixed. The good news is i dont have to buy another thing from Orr chevy. The bad news is i bought a truck from Orr chevy. Lesson learned.

Wes Glasgow

Beat other dealers prices on the same make and model truck got extra accessories for the truck at a lower price.went the extra mile on the deal.

Terri Best

Orr shevrolet is amazing, they helped us get into a car when no one else would give us a chance!!! They are very professional and kind!!!! Thank you to the team but especially to Susan Brown and Richard Russell!! I love my Kia soul!!!!

Scott Gann

Thomas Welch made the entire process seamless. We were very happy with the purchasing process. Finance was a breeze and we would buy again.

Ashlie Vasquez

Just got a new 2019 car from here I must say our salesman Tommy was outstanding we spent a lot of time there but he made it comfortable for us and kept us busy so we didn't notice!!! Thank you tommy!!! The reason I gave 3 stars was due to Santiago the finance specialist he talked to me like I was not intelligent and lied to me through the whole process... i walked in there already being preapproved through my credit union with a really good interest rate but of course they wanted me to use their banks and came back with an interest rate out of question when we were about to walk out then the interest rate changed lol typical he told me and my husband that we had 45 days till our first payment then when he did the paper work only put 30 days when I called him on it after getting my first bill in the mail he told me there wasn't anything he could do now that the loan went through and that I had 15 day no penalty to pay it late.. now i must say I have very good credit and didn't get it by paying my payments late... I also called on my trade in and they shorted the pay off 86 bucks when I asked him about that he told me they would be over nighting the payment but my problem is that I had to check up on that and if I didn't I would of had a late payment with my car that I traded in... over all I might buy another car from them due to the awesome salesman I had but will not be doing business with Santiago ever again

Mike Burcham

Took 2018 Impala in for oil change and tire rotation. Orr was quick and the staff and crew were friendly. Someone even came into the waiting area and offered bottled water to those waiting. It’s the little things that mean the most.

Lacy Branham

If you need a newer or new vehicle go and see Susan Brown. She went above and beyond to make sure I got everything my family needed, with the right payment! I loved this car buying experience!

Carole Anne Davis

Shane in service is excellent-you couldn’t get better. Everyone has been excellent at making each visit go great for us!!

Heather Parker

Overall my experience wasnt bad. I bought a new vehicle that in the description stated it came with certain items that I got part of and told to purchase the other myself. I wasnt to pleased being this was an expensive new vehicle. I can say that the sales personnel were very friendly and did work very hard to get me in a new vehicle. Katy is the reason we came back to Orr Chevrolet in the first place. If purchasing from Orr I highly recommend seeking out katy.

Cindy Bell

I had a wonderful experience with Cody salesman not pushing kind & nice !! Thank you allllll for being helpful in buying a Car!!!!! Cindy Richison- Bell!!!

Tina Naylor

All of the agents on duty were very polite & friendly when we made our Camaro (BumbleBee) purchase. They even accommodated for our 4-legged family member that we had with us, even allowed her on the test drive. Would definitely recommend them & have heard good things about them since the purchase. We'll be back, given the opportunity. Thanks guys!

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The moment I walked in j felt great and looking forward to checking out what they have to offer me. I went to there website for days till I finally called them and set up an apt .and once I walked in a man introduced me to a sales rep. Let me Just say they are well trained and would like your business. Problem with that is after I find out the type of vehicle I was interested in running my credit over. He then came back with a lot higher number then I was willing to let go of each month. Mind you I have 100 % on tine payments and a 700 score so my dti is past 30 so that mint be it. I go on I discussed this with them I said give me your best first I don't want my credit being ran 10 times. So back to it I said sorry I was not interested in that prices and he knocked off a little and I said unless you knocked off a lot more than that I'm out of here so he left and come back said what about this price. And I said no we played this game for 3 hours. I told them I was not interested (instead of me walking out I stayed like a fool) he says wait trying to force me in to a buy that he can clearly see I can't afford. So I walk outside and nearly chases me outside, worried I would leave I guess. And says I have a new offer for you I told him I was heading out and think you for your hard work on finding a better price. He said wait I'll get my manager he can give you a better price then me. And me not wanting to be **** I wait and they ask what would your price be to put you in to this ride. I was tired and getting cranky up set and my patience was running low. I gave them a number and they come back with that agreement but it did not have my sales taxes or my title . So I said what the heck you know I wanted that . He said but this is the only way to get you the price you want so then I learned later they even took out the GAP the one main thing that every driver should have not mattered what. So as I am signing the papers , felling pretty bad I did not want to waste there hard work and leave with my old ride. I took there offer and was sick for 2 days after. I will never trust another dealership again. Oh and once I get home and load my emails I learned that they ran my credit 9 times though and each time a bank would pull a report making it hit 2 times so now 9 different places hit x2 my low inquiries went up (looking good) to your count is too high with a note please don't apply for credit so close to each other . So thank you for another excellent time . I can't return the vehicle that would ruin it even more. If it were not for family talking me out of it I would have done it.

Jared Dewitt

Great experience there at ORR Chevrolet. The salesman didn't try to push a vehicle with options we weren't interested in. They didn't bog us down with paperwork and the team was able to find the exact vehicle we wanted.

nancy taylor

I had a good experience. We only waited for 25 minutes for the oil change etc. The service man was couteous and very nice. Mary was also very nice.

Blas Ramos

Great service to help purchasing the car I was looking for

jaquetta Newton

Very rude people, wish Smith Chevrolet people were still herr

Candy Roberts

Everyone was extremely nice to me. The oil change and tire rotation was done in less than an hour which I thought was fantastic.

Kaylee Barnett

Morgan was great through the whole process, everything was comfortable and the experience was on point! Orr definitely has set the bar!

jimmy dye

Was told 59,100 for a truck yesterday plus 7000 being upside down on trade so I said no to about 67,000 Called me today and offered it for 60190 with sales tax paid I came there and stayed 1.5 hrs to get to finance and after signing almost all paperwork he said I was financing 68,000????????????????????? I said What? So dude that does the deal which is a rude rude mean person comes in and explains why They financed the sales tax, not paid it that they said they would do, didn’t use GMAC which I told them to do!!!!! Then added my trades difference which equaled 68,000 He got his calculator out and acted like I was stupid! Kept adding and adding which came out to be $1000 higher today than yesterday! Yes if I bought it yesterday I would have saved $1000! Kind of backwards business! I asked the salesman 10 times if everything was included before I went and he assured me 10 times finance would be 60190 which was a lie I think this place lies to get you to finance and once your already there most people just take the deal! A scam !! Worse place ever!!!!!! Finance guy was awesome though!

Bianca Narramore

Update: I was approved for the vehicle, before I was even approved. So now, after a month of having the vehicle, I am having to bring it back because “suddenly” the bank won’t approve me. A month! I’m a mother of a terminally ill child that has to go up to 3 hours away for her doctors appointments and now I no longer have a vehicle to do so. If I wouldn’t have been approved in the beginning, I wouldn’t be in this position now. Yes, they staff was very friendly, but I’d rather deal with an honest jerk than someone who is just going to take my means of transportation away after a month. The staff was amazing! Every other dealership I’ve been into have been so rude. But Orr was amazing! I’ll send everyone I know looking for a car to them! I’ll even go there for my next car purchase! They even got me an amazing deal! I definitely recommend going to Orr if you’re looking to purchase a vehicle!

jerry schaberg

Our salesperson, Susan Brown, was very helpful in finding us a new truck within our budget and with the features we needed. The whole process was easy. We would definitely recommend Orr and Susan to anyone in the market for a new or new to you vehicle.

Chief Slim

Very helpful and they worked with me to get the deal i needed!

Cory Dobson

Tray was awesome!! The staff made us feel like family! I won a Tv!! We're taking all our car business to Orr!

Johnathan Tolison

Salesperson was accommodating to my needs and schedule. Very easy to talk to and was agreeable with my decisions. Financing was quick and painless as well. This was my 4th auto purchase from Orr and I will likely never go elsewhere.

Sherri Chastain

Great place , Great prices , friendly folks

Doug Dunn

Our salesman was great. On the other hand, the vehicle we purchased had an issue with the EVAP system that created a service light to illuminate two days later. Have tried communicating this issue with management for a fix without any cooperation.

Stephanie McDonald

Are whole experience from the guys at ORR CHEVROLET was exceptional. Everyone went above and beyond. We are very pleased and will be doing business with them again. Thanks guys for getting us into the truck we love.

Haley Holt

My husband and I bought our new Equinox from Orr Chevrolet and we really enjoyed working with them. Eduardo was great. He was not pushy and showed us whatever we wanted to look at and answered all of our questions. All the staff was friendly and helpful!

Steve Bridges

Very professional, competent, and friendly. Joe took excellent care of my problem.

Faith Kirt

My husband and I were first time buyers and Don exceeded our expectations! He proved himself trustworthy, and worked hard to get us the best deal. We could not have asked for a better buying experience! We absolutely recommend ORR Chevrolet!

Jamie Baldwin

SHANE IN THE SERVICE DEPT. IS AWESOME TO WORK WITH . ALWAYS SO HELPFUL WITH ANYTHING I NEEDED !

Bobby Shackelford

The staff are always friendly and the service reps are very knowledgeable. They will recommend services but are not overly pushy to get you to pay for services you don't want. They got my vehicle in promptly and I had my truck back before lunch. Very happy so far with the service department.

Emily Langham

DO NOT buy a vehicle from Orr. I have had so many problems. I had heard of Orr before and never heard anybody having any issues like these, but I’ve gotten nowhere with them so I feel like I should let everybody know how terrible they are to do business with. I’ve worked in customer service for the past five years. I know things happen. What I have experienced with Orr goes far beyond that. I purchased my mini cooper from them June 23rd. Since then, I have made numerous trips down to Orr’s office to get things done that they should have handled. I was pulled over because they didn’t give me temporary tags for my new vehicle. I had to get extension temporary tags because they didn’t have my paperwork done. I had to contact the loan company myself to get my payments set up because they had no record of my loan through Orr. I was only JUST able to finally get my vehicle registered this past Friday, August 17th. Orr did not get me my registration paperwork within 30 days so I had to pay late fees on top of my registration fees —over an additional $120. On top of that, I received a letter in the mail from the state telling me I could be arrested because I was driving an unregistered vehicle all because Orr didn’t do their job. This was my last straw. I went down there Saturday and asked to speak with a manager. He met with me, I explained my frustration, he apologized, and told me that they would absolutely write me a check for these late fees that were not my fault and it would be ready for me on Monday to come pick up. Right now it’s Wednesday and I still don’t have my check. They have lied to me, ignored me, and could have gotten me thrown in jail for their negligence. I don’t know what else to do, so please buy your cars elsewhere. I don’t want anybody else to have to deal with this kind of treatment. It has been so stressful, and nobody needs that.

Matt Calvert

As always, my experience was remarkable at Orr! I needed a truck this time and Ike hooked me up. This was actually my second vehicle buying from him. He is second to none and I will be having him help me get into another vehicle in the future. Orr Chevrolet/Cadillac is a great place to buy from. The quality of their service coupled with their knowledgeable staff makes it a very clear choice when deciding where to purchase a vehicle.

Raymond Taylor

I bought a 2015 Nissan Amanda as is but I purchase extended warranty for it. It was a well taken care of vehicle but the lift gate stop working after only having it for 2 weeks. Orr agreed to take care of it today at no cost to me that's why they won a lifetime customer and God knows I buy vehicles. Great job and service!

Paulina Vazquez

Great place to buy a vehicle. Staff very friendly and helpful

Bobby Wofford

Bad experience in service department.

Debbie Vanbuskirk

This place is a joke! They acted like they were going to work with us then at the last minute they tell us we need 10,000 dn even though we had equity in our trade ins. I will NOT recommend them to anyone.

GARY Youree

We have traded with salesman Don Corbett for years He goes out of his way to find exactly what we want. Couldn't imagine going anywhere else to buy a car.

Darren Chilton

Excellent buying experience. Enjoyed working with Colten McGill and Chris Hansen in a no pressure environment. Everyone was professional, helpful, and "down-to-earth". Highly recommend doing business with this group.

Jimmy Sampley

great experience tommy was extra courteous

Charles House

The entire facility from sales consultants to finance manager made us feel welcome and was not pushy. We told them what we were looking for and they had what we wanted they did their best to make the deal we wanted and here we are in a newer and better vehicle. My wife and I are greatfull for the best car buying experience we’ve ever had . We will send who we can I. Their direction to buy a vehicle thanks again

Kim Stepka

Extremely pleasant, informative sales people. Not at all pushy. I highly recommend them! I have had dealings with the service department and they are just like the sales people - an absolute pleasure!

Kody Brasuell

Best dealership around town, very helpful, friendly, just absolutely a great place to buy your car. Go see cody helped me alot with my first time buying a car

gabe munoz

Sales person (Cody) was a tough negotiator but reasonable. His service throughout the sale was most accommodating. The finance manager was up front, pleasant and efficient. Overall the car buying experience was pleasurable ... hard to believe. I got treated like a valuable customer. Don’t see that very often these days. I highly recommend this dealership.

Kermit Kuehn

I bought a used vehicle while I had another in for service. I found both sides engaging, friendly and responsive. Especially appreciate the service folks.

John Phillips

My sales associate was Shawn and boy was he impressive. He was very well prepared and took me through in detail every car I wanted to look at as well as taking me on several test drives. I really don't think he could have been any better. Once I had the car I wanted picked out, the paperwork process was exceptionally smooth. Easiest car buying experience I've had and I change car every 3 years on average. I'll definitely use Shawn in the future for my car needs as well as my wife's.

Michael Fulks

We’ve had the Traverse for about a month and have no issues to report. The salesman was open and upfront; they were willing to negotiate even though they had posted prices. And they were willing to install a class 3 hitch so the Traverse could do what I needed. Overall, it was a stress free experience and I appreciate how they actually listened to what we were saying. I expect to be back for another purchase in the future.

Trilla Turner

Austin was very helpful w the purchase of my new 300! Friendly and knowledgeable! Would buy from him again

chris doyel

This is the first ever negative review I have posted but I am really disappointed in the overall customer service experience. We purchased a used vehicle for $44K and it only had one key fob. The initial experience was good, friendly and attentive, paperwork and financing were handled well. When asked about the key we were told that a lot of used cars come in with only one key fob and if they replaced them all they couldn't pay their staff. I get it when it comes to a used car that you are going to sell for $10k-$15k or send to auction. On a $44k vehicle I dont think it is too much to ask for a second key fob. The fact that I was fed that BS line and they are willing to lose a customer over it is severely disappointing. It is a nice vehicle and like I said, the initial service was good but don't be fooled as they are 100% there for themselves and not you as the customer. Be on your toes when it comes to the little things.

Jennifer Smith

Love the crew here. Weve purchased several cars from them and have had excellent service after the sale. See Ike, he'll set you up in what your looking for

Joseph Guess

This place is great they really listen and they dont force a vehicle on you ... Susan Brown... is great to work with she went the extra mile .

Zack Jones

Very upfront and honest business. Love the ORR family!!

Don Keesee

Purchased two vehicles from Orr in last 2 years. Alway professional service with personal attention to detail. The sales process is simple and after the sale service is high quality. Both purchases were for my wife and her vehicle. She enjoyed her first Cadillac, however when she saw the new XT4’s it was over. She now loves her new ride and it truly is beautiful. Thanks for pampering my wife!

Carlo Williams

SAgteedFirst of all love the car. The Salesman Shawn was very helpful he understood it was gift for my wife and really went the extra mile in helping me get this car staying late after closing. The reason I only gave 3 stars is because I haven't received the second key fob for the vehicle yet. I made the purchase at closing and was told it was locked up in another person's office. That was totally understandable since it was late. The next day I texted Shawn and asked about the key fob and still no luck I texted 2 more times over 1st week after the sale and was told after the last text "if we find it I will let you know". At the time of this review I still have received any information about the key fob. No service after the sale is really bad experience but I still give them 3 stars because the car is really nice. Update on May 13th was contacted by salesman and will have key fob on May 21st. Will update when and if fob is ready on agreed date and time. Update May 23rd agreed date and service was met. Really pleased it all went as planned.

Alice Callahan

Not do any business with Susan BrowndoA lier and doesn't pay for her lobors Susan Brown is a crook to my experience and is she Will look you in the face and tell you what

Mark Little

John was great to work with, everyone was friendly

Betty Feller

Courtesy and thoughtfulness are always appreciated, and that is the practice at Orr service.

Lee Schuch

Don Corbit at Orr Chevrolet was the best sales man I have ever experienced. I gave him my stipulations and within a few days he gave me several vehicles to choose from that met my stipulations until I stepped in the one that felt right like it was mine already. So if your looking for a new or used vehicle this year go see Don Corbit at Orr Chevrolet and just let him know what your looking for and I can bet he will find it for you! THANK YOU DON CORBIT AND ORR CHEVROLET!

Jimmy Elam

Mart Hurst was the best salesman I have experienced in my life. He showed me over 12 trucks to get me what I wanted and also to stay within my price range.

Doug Weymouth

They dont care about family there. So salesman are just home wreckers.half are on drugs.

Caitlin Meeh

Had a great experience at Orr. Our salesman, Mart Hurst, was very patient, professional, and worked diligently with us to have the best car buying experiencing! I would highly recommend Orr, they do what they can to take care of their customers. I would recommend them to any of my friends and family.

Dana Wagner

We were completely satisfied with the service we received. The sales person ( Mart Hurst) was excellent at what he does. He took us through the process very painlessly. We enjoyed doing business with him. Good job guys!

Destiny Shelton

They worked well with us! They were determined to help us leave with a good relieable car for our family, I was very pleased with the result. They were understanding and super friendly! My ONLY complaint was when I was trying to call and get through to someone, I had an extremely hard time; I ended up just driving back up there and talking to them in person. Overall though, I had a great experience!

Jake Sterling

I purchased a beautiful used Denali Yukon. The sales staff worked with me on getting the deal done. Part of the deal was getting a few scratches and paint chips repaired. The repair job is horrible! Wrong color and paint chips look worse than before they attempted to repair. My sale person was in a meeting when I picked up my suv. I text him pics and told him I expected better quality. I’ve herd nothing back.

Nathan Shoptaw

Overall good experience. Mack was great to work with and easy to talk to. Taking one star off because the truck had two bad tires that I had to replace and they had said were good. Also the tire sensors were backwards and I had to get that fixed as well. Taking a second star off because they didn't change the oil. It was at 50%.

Ron Griffin

We were shopping for a 2018 vehicle when we stopped by Orr Dealership. We had already visited two other dealerships in the area. Mark Curlett came out and asked if he could be of service, introduced himself and told us he had a couple of 2018 models on the lot. He showed us those then showed us the 2019 models, which we were not interested in; We thought! We purchased a 2019 ST5, a couple of days later. Mark was patient, professional and helpful. He spent a great deal of time showing us the accessories on the new vehicle. Excellent service. In fact, we received excellent service from the staff at Orr. Mark, Chris, Morgan and Richard.