Reviews of ORR Auto Mall Russellville (Car Concessionaire)

Glen Freeman

Great service and great deal. Matthew Ritchie was awesome, really great! Friendly professional and really works with you on your purchase. I will refer everyone i know to Orr and to talk to Matthew Ritchie! Thanks a very happy and satisfied customer!

Debbie Elliott

******I originally gave one star, and that was mainly for the poor service I received. I have edited my opinion since John, from ORR, reached out and apologized by phone. We spent 20 minutes discussing my issue and, together, we got the issue resolved. I will give them another chance to make the poor customer service better!! ******* I Recently took my car in to be serviced because is suddenly started making an odd whining/whistling noise and idling rough. It started suddenly while I was driving down the road. I had just gotten back to town from a 3 hour trip. I googled the symptoms and it said my PCV valve cover needed replaced. I took the car to the same place I purchased it less than a year ago. ORR Auto Mall Russellville. ( The ASE Certified mechanics informed me that I needed a new alternator and a tensioner belt. ) No mention of a PCV valve cover. I sent the link, to my salesman, of where I had googled my cars symptoms and asked him to share with the mechanics. I also told him that the information I was sending to him was the exact same symptoms my car exhibited. And that it recommended that PCV valve cover be replaced. He said he would pass it along to the mechanics. When I went to the shop to pick up my car, the person that wrote up my car earlier that day would not even look at me. The gentleman that did speak to me, ushered me to the cashier so that I could pay the agreed upon diagnostic fee of $115 plus tax. He never explained anything to me. Not one word was said about my car. Now... If they had replaced the PCV cover, it would have been covered under my lifetime power train warranty. Instead, they wanted $1000 for parts that were not needed. I HAD THE PCV VALVE COVER REPLACED FOR $100, PARTS AND LABOR, AND MY CAR IS FIXED. NO MORE ENGINE LIGHT. Now I told you all that to say this. I felt like I was just an old lady that was about to get taken for a ride by another crooked mechanic. I've always heard them called, a male chauvinist. And just because they offer you a FREE LIFETIME POWER TRAIN WARRANTY, doesn't mean they will honor it!!!!!

monica mitchell

All around wonderful! We worked with Chris W. and he was awesome alone. but ass a whole the ORR team is great. Everyone there is very helpful to make sure that you are not only getting a great car but you are getting something that works for you and your family. Chris worked with us for a couple weeks until we found something that was the best fit. Never was he pushy to make a sale, or impatient with all our questions. Currently my Father-in-law is looking there for a new car. I would send anyone there- I know we will return when its time for my husband to get a new one. Thank you ORR, and thank you, Chris!

Marty Cummings

2nd purchase and I am extremely happy with the vehicle, salesmen and staff of Orr Auto Mall. If you are in the market let Chris Walker and/or Randy Jackson show you their incredible inventory and find your next vehicle with the best in town.

Jan Fletcher

Great experience. Pleasant, efficient, and courteous. Answered my questions and even washed my car!

Kim Bradford

I can not express how amazing Mike Stringer was when our daughter purchased her first car! He went above and beyond for her. I would highly recommend Mike Stringer to anyone in the market for a new or used car! Super honest super helpful! He found exactly what we were looking for at an affordable price!

Deana Robinson

Great service. Will give a update later.

Theresa Fort

John in the service department is the greatest!!!

lRAV3Nl

Nice people. Got us the low payments we needed. Gave us free powertrain warranty. We get free car washes anytime during the week. Didnt try to get us to buy something we couldnt afford.

Michael Eddy

Wonderful place to buy a vehicle, the costumer service is awesome and they are some really down to earth honest people to deal with.

Summer Brumwell

Made an appointment 2 weeks ago to have my windshield cameras re-calibrated. After a 2 week wait for the appointment, I get there, wait over an hour and they inform me that they can't do the work without an estimate and they couldn't do that without a W9 but they would not give the insurance company a W9. My insurance company called to request one and they then inform them that they do not have the equipment to do this work anyway. Huge waste of time, I will do everything to avoid having to use ORR in the future.

Christy Lamas

We just bought a Ram 1500 Big Horn from Robert Holder. He was patient and knowledgeable. He listened to us and let us deliberate as we needed. The finance dept worked with us too, we got a terrific deal. We won't go anywhere else. Great experience.

Donnie Reynolds

Danny the salesman was very helpful and nice. Reasonable prices

Amanda Hamby

Was impressed beyond words. Clint Hartley went above and beyond to help me from the first time I walked in the door. He made my first car buying experience easy, everyone I met was friendly and helpful. I would recommend Clint and the team at Orr to anyone!

GREGandDONNA Proctor

We really like the vehicle we bought there. But it come with a service plan you have not been pleased with the service department at all. We asked them to check brakes they said they were 50% wore. Got home my husband change the brakes and they fell apart in his hand they were wore out. We were fixing to go on a long trip so glad he double-checked. The lug nuts were put on so tight that a couple bolts Twisted off. Not to pleased.

Ronnie Nichols

Salesmen get it done! After that you are screwed. The service department is flat out incompetent. I've worked on cars my whole life. These guys are moronic. I took a car in 2 days after purchase. I said tire has a knot in it. They told me I was crazy. Took it to a redneck tire shop. Changed the tire problem solved. I then took the car for brake job 1 week later. The brake pad fell off in 3 pieces. I didnt want to cancel warranty. I called and was told I was lying. My wife's aunt had her oil changed and when she got home black stain in the yard. I looked and it was a loose oil filter. I was promised warranty which is useless unless you let them fix(break) your car. The sales guys are cool. They will get you in a car. Just know you will work on it yourself or you will get garbage over priced work done. They have faith in their mechanics. I have a 15 year old son, who for sure, does better work.

thomas watkins

Dropped my credit score 100 points then told me I didn't qualify yeah because you let everyone run my credit as hard hits even though you ran it yourself. Losers would never use this place again. Also they like to respond to you commitments on here and they are annoying if I could give them zero stars I would. Flap off mate.

Kim Aldridge

Called the day before and confirmed availability of at least 3 vehicles as well as prices listed. Was very clear with the Finance manager, Happy, what range we could spend and that we would be driving 4 hours. He was very helpful on the phone. Drove 4 hours to get there only to be told that due to a computer glitch, the prices on the vehicles were completely not correct. They refused to honor the prices that are still currently posted online. I understand computer issues, but as a finance manager, he should have known when quoting the prices the day before how off some of the prices were. One car was 4000 more than listed and severely overpriced for the condition of the vehicle. Incredibly bad experience. Do not trust their website nor what they tell you via phone! Wasted day and disappointment! Bad business!

John Woodall

I feel that everything thing was taken care of with excellence!!!

Kim Cagle

Matt skoloff was a excellent sales person

Robert Fuquay

Great deals and great follow up on service of your vehicle.

Beverly Pepper

Friendly people who spend time to answer all your questions. Luis Cabello, car salesman, was very helpful. Very friendly and personable. Great purchase experience.

Stephen Spears

Great customer service will buy from them again

Dana Grissom

Robert Holder was awesome. I will send everyone I know there

Larry Cooper

Best dealership in town.

Browneverfrown

Didnt get treated right

Heather Jones

Chris was so helpful and willing to answer as many questions as I had without complaint. What a great experience!!

Heather Jeffers

Joey with Orr Auto Mall made trading in my vehicle hassle free! I recommend him and Orr when thinking of buying or trading your next vehicle !

alora jolley

Service department: I called last summer to find out if they had a tire for my Jeep Patriot. They never returned my phone call. (I ended up going to Goodyear the next day and getting in and out within an hour) Last week I called to get an appointment scheduled to get my Jeep Patriot fixed. It currently has an airbag recall. Kind of an important thing to fix, especially with an infant in my car. Almost a week later, and I don’t get a call back. I thought “well maybe if I Review them on FB, I’ll actually get some help?” But figured I’d try and call again first. So I call and ask to speak to a service manager. After being on hold for a while, “Jamie” answers the phone. Says “this is Jamie”, I say “hello I was calling..” And he says “hello?” And then hangs up. Either he couldn’t hear me, or just decided to hang up? Regardless, he hung up in less than 10 seconds and I still never got a call back. Honestly, I don’t even care to work with this dealership or service department. If they don’t have the professionalism to return a phone call, about something as Serious as a car recall... why in the heck would I trust that they’d even fix my airbag properly to ensure my family is safe in my car?! Definitely going to have to find a dealership in conway or Clarksville to fix it. Sad.

Lori Terry

Worked with Chris Wallace and he was so nice!! Got me approved and the payment I wanted super fast. Everyone at the dealership was very nice and helpful. Will definately be going back if I decide to buy another car

Joni Kay Crabill

They have a wonderful sales team but there is only so far that goes. It takes a short time to sell a car in respect to service after the sell. I will never buy here again because of the service department. Three strikes your out. Sorry guys I love the sales team but the service department has failed you as far as I am concerned.

Margaret Baker

Very friendly, professional and thorough in the presentation and explanation about the cars I was looking at. Thanks Brent Vining!

Carla Lester

Clint Hartley, my salesperson, was knowledgeable about the vehicles and very personable. He took the time to drive my.new vehicle to the rental agency so I could return my rental car. The financing department was great. Everything went so smoothly with no high pressure found at other dealerships.

Brenda Reinold

Great people and what a wonderful deal we got on a new Rogue! Plus Cary Reddell was so great and patient teaching me all the computer aspects of the car. He even takes my calls when I have questions when I'm driving around in town. Loved the group there. Friendly and helpful.

Caleb Hubbard

Great staff, great prices, overall great experience!

Teresa Johnson

John in the service dept is AWESOME. Great customer service.

kardel link

Most friendly people. no pushy sales men. And I found what I wanted at a very good price

Travis Corbett

Excellent service. Wonderful salespersons. Couldn't ask for a better place to buy a car or truck. As my wife and I did 5 days ago.

Stephanie Paschen

I got an oil change and everyone in the service department was super nice and the waiting area was nice as well. I appreciated the coffee. Thank you for a great first time experience.

John Balgavy

Poor customer service. I called to inquire about a used vehicle on a Saturday at about 10 am. I spoke with a salesman, who advised that the vehicle was still available and that he'd text some photos. He took my name and number. I told him that I'd be there at about 1 pm for a test drive. He didn't send photos. We made the 1.5 hour drive, only to find that the vehicle had been sold in the morning. No hard feelings about selling it -- it's first come, first served. I do believe that the salesman should have called or texted to advise that the vehicle was no longer available.

Miss Candy

Friendly people, great atmosphere, always ready to help you. Great sales and service representatives!!

Rachel

Good people great atmosphere purchased 2 vehicles here and we love them both

Kayti Jennen

Best people to buy a car from. So friendly

Donnie Morrow

Roger was responsive, quick to return my calls and made my experience quick and easy once I got to the dealership!. He also went the extra mile after my purchase to check in on me and get me my paperwork quickly for me to get my registration since I live in a different state.

Linda Dewitt

ORR Auto the Preowned section. We're wonderfully helpful each step of my purchase. They spent time and went over and beyond in explaining what I could expect and in answering my questions. I believe they truly care and that is very refreshing. This is where my next car and the next will come from. Special thanks to Joey and LeRoy.

Travis Bamford

I had a great experience here. Respectful people, nice cars.

Sherri Crow

Dustin Kling was great help on finding my new vehicle. Talk me into a new Nissan Rouge. I would recommend Orr auto mall from Russellville to anyone needing a vehicle. People were nice, not to pushy.

Kris Stevens

Slow. I had an appointment for an oil change, an hour and a half later they finally finished. Then i waited another 10 minutes for the paperwork so i could finally pay. This is the second time I have had slow service and the second time I have been here. The price was reasonable but I bought 2 cars from the Ford place and the first oil change was free. $30,000 for a truck and nothing. Great sales staff (have purchased 4 cars from Clint H. at preowned) but service after is awful. If it wouldn't void my warranty I would definitely find somewhere else to get my truck serviced. I learned my lesson. Total of almost 6 hours total of my life I can't get back for an oil change and a key programmed.

Johnny Blackwood

Awesome place. Kind people.

ALAN REED

This is a great place to buy a car or truck. I bought my car here and they always treat me like family.

Milissia Gray

Just purchased a Jeep Wrangler from Clint. Being a current Jeep owner, I knew what I was looking for and he helped me get exactly what I wanted. Best Jeep buying experience ever!

David Verdu

Amazing service. My son Jordy was looking for his first time car and he was met with impeccable outstanding service. He was never pressured nor was he bombarded with what they thought he wanted he got what he wanted. My son has Asperger's and they completely understood and listen to him and took care of what he needed. Way to go ORR Auto Mall

Sandy Wise

We enjoyed our second experience there with Matt. He has a kind nature, listened to our needs, and helped my son purchase a car. The finance department was awesome! We hope all the gentlemen who helped us will be there the next time around. Thanks!

Brittany Pruitt

I really wish I could give split reviews. The sales department is good. The service department is worse than horrid. We have an '18 Rogue that has had numerous issues and been in for repair repeatedly. From the car braking on its own with nothing around it, to the screen going out and having to have TWO radio replacements, a horrible creaking noise, the hatch opening and not closing, the hatch opening on its own, the radio coming on after the car has been turned off an unoccupied. The service department is mediocre at timely service and making sure issues are fixed. At this point I'm so far past being done with this SUV and the service department. Also, I was told by a service writer that "when my car was braking on its own they thought it was because of my radio going out because that's where the notification sound plays through" which was totally incorrect as SEVERAL have had the same issue as me. Conveniently, a field engineer came to look at another car and looked at mine in the process. I was informed that there will be a recall issued and that mine was fixed ahead of that. I have given ample opportunity and continue to feel like issues get swept under the rug. If you want a good sales team go here, if you want good service after the sale avoid it at all cost like we should have.

Jess Gililland

Great place great sales team Thanks again Mike and James for all y’all do .

Beth Robinett

Clint our salesman did a terrific job! We drove over 6 hours to do business with ORR and it was worth it! Got the car of my dreams and everyone was so nice! Look over their internet site then give Clint a call and he will set everything up for you! Easiest buying experience ever! 5 stars and two thumbs up! Never used internet sites? Me either but it was so easy to work with them once I found what I loved from the comfort of my home!!!

Boogie Parnell

I had a great car buying experience at Orr Auto Mall!! Go see Chris Walker if your looking to buy a new or used vehicle, he will take care of you. Tell him I sent you!

Amy Chronister

We had a great experience at Orr. Clint Hartley our salesman is always willing to take the time to help us find what fits our needs. We have bought two new cars from there and were always pleased.

robert bass

Great service, worked with me to get what I wanted. My salesman, Cary, was very patient and not pushy at all. Not exactly happy with the price but I guess that's normal. Also, not happy that there wasn't even the slightest attempt to provide the pony and/or unicorn I asked for in the paperwork. I'll probably work with them again anyway.

Myra Bethel

Kyle and Cary worked so hard and went the extra mile it took to get me into my dream blue 2017.5 Rogue! Thank you both so much! The whole process was made easier by the wonderful people @ Orr Auo Russellville.

John VanRiper

Great place to buy a car in an amazing service department for all your service after the sale needs

Roger Pilson

Staff was wonderful. Great buying experience! Sales reps Michael and Bobby are exceptional.

Derek Leidholm

Very great service Robert is an excellent salesman really cares about his customers and there needs very happy with the vehicle we got , me and my dad actually got the same vehicles just diff year and little diff features!

Yvette Rodriguez

If you need a car stop by and ask for Clint Hartley he offers the best customer service and goes beyond to make sure you're happy with your purchase I had the best experience thanks to him will be looking forward to doing future business with him.

Gary Shewmake

Went looking for a new car very helpful

Christina Mullens

Took my son over to have his airbags fixed. They were on the factory recall list. They guys were super nice and answered questions. They finished in a timely fashion. Great crew and great customer service.

Tabitha Armer

My second time buying from ORR and it was an amazing experience. Randy Jackson and Dwayne Grider did awesome working with me and getting me in the perfect BRAND NEW car for me and baby Augustus!!!

Dusten Trent

Parts guys are amazing very helpful

Tina Paws

Great people. Service department is awesome

jessi howell

Buying my new car at Orr auto mall of Russellville was the easiest experience I’ve ever had! Matt Sokol made sure to walk us thru every step and was so pleasant to work with! I left feeling cared for and they make sure to let their customers know even after the purchase, we are welcome to call or come by for any other needs!

Thomas Yarb

It was a great experience. They had the exact car my wife wanted on the lot and it was a very painless process to drive off the lot with it. Nice little touches included the detailing of the car and filling the gas tank up as we finished up the paperwork. I have been a fan of Hyundais for over 10 years since we bought our first two brand new 10 years ago. Those cars prove to be absolutely reliable with just a few small issues talent care of by their wonderful warranties. My wife and I agreed that we would buy nothing else but a Hyundai. With their bumper-to-bumper warranties and the lifetime Powertrain we can drive with no worries of any unexpected expenses. I find these cars very comfortable and pleasurable to Drive and good gas mileage to boot.

Larry Pyatt

Never been there

Sheila Appleby

Very professional all the way through the buying process. Clint was a great salesman!

Sniper Dawson

If your looking for a new or used car go to Orr. They have great customer service and will treat you well.

Terry Ann Oge

I got a very nice car and good survis there to after u by free car wash love it

Angela Pritchard

Daniel was a wonderful sales person who worked with us to to us into a vehicle that met our needs.

Cavin Kimbriel

This is one place that is trying to get rich off of just one customer. Went to their promo, looking for a vehicle for mom. Guess I had stupid on my head, because they sure tried to get more money from me than what was the price on the vehicle we were looking at, what a promo. Will never go back again.

Sonya Craig

This was a very easy place to purchase. No high pressure sales! Chris was awesome!

Tom Bryan

The professionalism of the employees was outstanding. Any question I had they answered. If the gentlemen didn't know the answer they went and got it for me before I left the building. Mike in Russellville AR. Is so down to earth and completely honest with the customers. I would recommend him to everyone.

perry Lewis

Was treated very well Great Sales persons made it very injoyfull

Sadajaz Kendrick

I have had nothing but bad experiences at this crappy dealership. They all act like you are beneath them. They are NOT interested in you unless you are signing a contract. The service department messed up my car after working on the transmission that it sounded like the clank of metal on a flag pole. Not to mention they had my car for 6 weeks! Took it back and they said and acted like there was nothing wrong, this car btw was only 3 years old, with only 30,100 miles. I had to take it in on a recall, otherwise I would have done the job myself and done it better by watching YouTube. Went in there today and well, l need to stop now, before I get foul.

Larry Alcorn

My Pop purchased a low mileage here, my wife also purchased a low mileage car from here also, both of my loved ones received a LOT OF PROMISES PRIOR TO THEIR PERSPECTIVE BUYS.... NONE OF WHICH WERE HONORED. NOT A ONE. ENOUGH SAID.

Shelley Wilkerson

Luis was very professional and made my car buying experience so easy. Super excited about my new ride!!!

Brandon Solley

Took very good care of me

Chris Dotson

Tried to push me into a truck I didn't want

Rebekah Roots

Clint Hartley with ORR Auto Mall-Russellville is the best. Super personable, very understanding, listens and meets your needs. I will always do my business with Clint. ORR Auto Mall service and warranty department are 100! They took care of my warranty needs, going above and beyond for my care.

Larry Gusan

Fast friendly service department. Nice waiting area with sodas and coffee, comfortable seating. Great pricing and great selection.

Robert Christopher Fisher

Clinton Hartley and the staff at ORR patiently helped us get into a Nissan truck for almost 2k less than any dealership in town! The truck has performed flawlessly. We will always call Mr. Hartley first!! Rob F. Fort Collins, Colorado.

Jennifer Broussard

Clint Hartley is absolutely amazing! He goes above and beyond and makes sure the buying experience is fun and smooth! Highly recommend him!

Sherry Swanson

Bobby was very helpful and pleasant to talk to. I would recommend this place to my friends.

Nathan Robinson

I was very pleased with my experience with Orr Nissan of Russellville. Danny and Daniel both were very helpful and was very willing to work with me on getting me in the truck I wanted. I will definatly be a returning customer!

William Braton

Was treated very fair. Good service. No stress environment. Thanks again Daniel Watson for all your help. I will be a future repeated customer

Wallace Nichols

My sales associate was very attentive and knowledgeable and made it very easy. They listened to what I needed and respected my thoughts. Only positive feedback should be given to such a positive and respectful person! Thanks Chris Walker!

Samantha Hapeman

They were quick with what I needed done had me in and out fast

Lillian Beasley

Great sales person!!! Thank you Mike Fisher!!!

Danjiel Garner

Loved the service an loving my new car

Betty Soriano

Great

Jeremy Bull

Great team! From Sales to Finance, they worked hard to get me into a truck I wanted at a price I could afford

Charles Torrellas

One of the "Best" places in Arkansas to go !!

Zina Vanwey

No one treats you better then Orr Automall.

Beverly Dye

Pleasant gentleman explain the contest they were having his name is joey very nice respectful young man

Kaitlin Pier e

Orr Auto Mall is an AWESOME place to do business. I can't get enough of the facilities and the crew up there! Joey Crossland has taken great care of me and anything I need he has gone out of his way to make happen. I've purchased multiple cars from multiple dealerships and now my experience at Orr has made me a loyal Orr customer from here on out. Will send everyone I know in the market your way Joey!

Carrie Geist

Clint Hartley and the people at Orr were very kind, nice, polite, and not pushy on getting u to buy a vehicle. He took the time to show me how my new vehicle operates, got my new insurance going for me, changed over my plates. Answered all my questions every time I had one with no hesitation. His boss was very generous in helping me with what I wanted payment wise and what I wanted for my trade in too. I would buy from Orr again in the future. Anyone looking for a new or pre owned vehicle go see Clint Hartley!!! He will hook u up!!!

Tesha Morgan

The experience that I had with ORR auto was great. The customer service was amazing. It was a quick service we got in and out in no time. I loved the offers and options that were offered with my purchase.

Amber Dorrough

Cary Reddell is top notch! This is my second time to work with him 1st time was with Valley Motors.. he made that experience a piece of cake... the customer service I received by him was 1st class. But, Orr showed us that they valued us as customers not just for the sale either. I can honestly say I will continue using Orr for our vehicle needs !

Larry Colburn

New management since my last purchase.

Steven Alton

Smooth transaction. No details spared. Friendly, knowledgable salesforce. I recommend them.

Sylvia Domerese

Fantastic service! I came in with a big need and a small budget. Left with a better car and confident feeling. Mike Stringer (awesome guy) went above and beyond to find for me, not just a car, but THE car! I still can't believe it. I am So glad I came to Orr! Thank you Mike! You rock!

Linda Taylor

Easy financing, fair service

tessa conley

Friendly service. It took forever to buy a car but it was a nice atmosphere.

Amy Grider-Morgan

I love the service I get from Orr and Joey Crossland! I like the way he explains things so thoroughly. He really knows his cars (Jeeps):). He doesn't pressure, he helps you in your decision. I love all the people at Orr.

Heather Raetz

Luis was very polite and patient. He done what it took to get me into a brand new car for a price that couldn't be beat! I'm happy.

Dustin Haney

Was very pleased with customer service and all they did to make purchasing our vehicle a good experience.

theresa steele

They are truly amazing! Chris Walker is definitely the man to go to! Thank you guys so much!!!!

justyn coffman

Great experience! Quick and easy! Orr made it possible to get my wife in a new car! Shout out to Joey and Dwayne! They are my guys go seen them!

Cathy Manus

I love this place,they are so nice

Virgo Flores

Placed and order a cooling fan resistor that was suppost to be here today, and the part not even shiped yet, so decided to cancel the order.

Britney Barker

Matt was very helpful & actually got me a great deal on a new car.

Jennifer Gay

The service department is absolutely amazing. We were headed on vacation and our transmission went out. The transmission was on back order for 6 weeks, but Orr went above and beyond to get it expedited and had our van back to us in two weeks and back on our vacation. Shane and John were dedicated to making sure we were taken care of. Thanks guys!

Brandon Etzkorn

Sorry service. They do not back deals there game flyers sent out. There game flyers use NADA. This auto group will not even look at the data that you print out and bring with you. Then someone is suppose to win his and hers or $100,000 cash but you never hear of anyone winning that. Normally all you get is a basketball, fake smartwatch, $2 bill, or scratch off. No one ever wins the big prizes. It's a scam to just get you into their dealership. Some sales men have great potential if they would honor the deals or games pieces mailed out. They really don't deserve a one star.

Kimberly Watkins

I purchased a 2012 Nissan rogue 3 years ago. It was precertified preowned. Which i was told would have 100,000 mile warranty over what was on the odometer ....well the papers "accidently got filled out wrong" I was assured it would be upheld by the manager and my sales man. Up until time to fix it. After having it in the shop 3 times for the same thing telling me it wasn't covered even though papers says it was. I had to then take a man. My father in to get them to listen. They do not listen to women why because they feel women don't know much about cars. But seeing as though I have been a single mom for 15 years and done my own bills minor repairs oh yeah and make this car payment on time every month I feel they whole place needs to learn that women are just as capable to know what's going on with a car than a man since I'm the one that drives it day in and day out. I was very disappointed. Also considering the same check engine light is back on that I've paid a total of 700 to fix and was assured it was fixed....it wasn't from day one. Don't feel I was treated properly and I will not come back for business I'll search elsewhere. I've got my last 2 vehicles there but I promise the next won't be....how might u even begin to fix this?? U can't I talked to everyone there. But let me know if by some miracle it can happen. Have a blessed day

Charles Dickson

Friendly and professional staff with decent prices and fast turn around time. Can be very busy at times due to lots of customers.

Michaelann Jackson

I bought my vehicle from here. The process was easy. The closing was quick compared to other dealerships. Now I have my car serviced here when it is time. Their service department guys are friendly and knowledgeable. They are a bit slower than the jiffy lube but they are experts in my kind of car and dependable.

Jay Featherston

Service department does good work on time with trained techs.

Dillon Evans

Great people

Samantha Maroon

I cannot say enough about Joey. Joey is the best! Very knowledgeable, helpful, and kind! I cannot thank him enough for taking the time to make sure I got the best!!

Kenneth Carder

I received the help I needed as soon as I walked in. That says alote to me. Good customer service. I never have to wait long, and the guys from the service department come and tell me what they've done. I received my paperwork and that it.

Rod Ahearn

Great buying experience Carey Reddell to good care of me and I got a good deal on my wife's new car.

Dawn Rudder

Got a good deal on a great car. Matt Sims, sales consultant, was friendly and inviting. He made the experience comfortable with no pressure. Everyone was great. The whole process was fast and friendly. Thank you for that.

Jim J

Worst car buying experience EVER! The staff, salesman's, managers and owners have the absolute worst customer service skills and professionalism I have ever witnessed. I wouldn't recommend anyone do business here. 1 star is truly not even deserved

Chris McClure

Amazing team of dealers with great hospitality. They will do anything to help you get something in your price range. I couldn’t have asked for a better experience. My co-signer has even said they wish they would have gone there for there car. Will definitely be using them again in the future.

Buchanan Bunch

Matt and Fischer were both super helpful and never complained because I couldn't make up my mind on my vehicle choice. I'd go back to see them 100 times over. They're polite, funny and answered all of my questions. Thanks, guys!

Jessica Stromberg

There's a total of 3 dealerships and their used cars. The only salesman I have worked with is Randy at the used car lot. The staff are friendly.

Marsha Porter

I went to Orr Auto Mall wanting a new vehicle but not really sure what I wanted. Joey Crossland was my salesman. What a great experience. He did not pressure me or make me feel rushed. He was patient and professional. He showed me several vehicles and made me aware of many options I hadn't even considered. With his help I decided on a beautiful used Range Rover. I could not be happier and I will tell everyone I come in contact with where to go for all their vehicle needs. Orr is THE BEST!!!! Thanks Orr!

Brian Wright

No pressure buying a used car. Smoothest experience ever. Good service and great rate. Robert addressed every question and concern. I'll return for our next purchase because of it.

Nicole Danielson

Nice staff. Tricky contest though. Came in for a $2 bill.

Don Reed

Drove 2 hours to cancel my extended warranty got to the dealership had to wait an hour then when I got in to see the finance manager (Bobby) he stated that he was not going to cancel it calling me a liar he also stated that he would repo my truck and that it was not my truck I explained to him just cancel my warranty well he excaladed the situation by yelling and calling me liar so I went to get my wife to try and de escalate the situation when I came back in I was ambushed by eight to ten people saying I need to leave or they will call the cops this was from the owner all the way to sales people I stated I was here to cancel my warranty after several threats from all eight to ten guys the finance manager finally pulled us into his office while all the other associates we're cursing and yelling at myself and my disabled veteran wife we got everything signed and left. I will never do business with orr period and Ill make sure to spread the word and let everyone know how they treat customers very unprofessional

Sommer Winkles

I am livid! This place has had my car for almost 2 years! We call and even go up there to check on it. They would NEVER return our phone calls. Three times they couldn’t even find our car! 3 times!!! They had no idea who we were and told us they couldn’t find our car. Even insisted we had the wrong auto shop. THREE TIMES!!! Yesterday when they finally did call us back they told us “it’s to old we don’t know what else to do” exact words! It’s not that old!!! After two years and $600 you tell me this! I demand my money back! I don’t even want the car anymore I’m so livid! When We asked to speak to the head manager I was told to leave my number and he would call me back. So I was like ok, maybe they will do something to fix this. Nope. No one has called us back. This is outrageous that you took my hard earn $600 (and time) to tell me it was fixed just for me to arrive and it still be broke! TWICE!! Twice I go up there, pay, for them to tell us it’s not running! Shouldn’t it be running when you tell me it is ready and I give you over $600?!! Now months later there is nothing you can do?! Sounds fishy. I will never take another vehicle there. And I will no longer recommend to my friends/family. I will be reporting to the better business bureau and leaving social media reviews! I will also be emailing ch. 7s “7 on your side”!!

Danny Griffin

Was quick and easy, in and out. Good people and great selection

Scott Meadows

Orr is absolutely amazing. I've purchased all three of my vehicles from Chris Walker and he is absolutely on top of his stuff! He has amazing follow up and really helps you get what you need. Definitely recommend!

M Lewis

They need more loaner vehicles. My car had a popping noise in the front and there was no timeline for when the repairs would be complete. When I scheduled the appointment they said it was a 4 MONTH WAIT for a loner.. unacceptable

Don Ash

Rude, unprofessional sales staff....everything bad you've ever heard about car sales pepole is true here...word to the wise: if you want to be treated like dirt, over pay and be ignored then this is the car dealership for you ! ! !

Kenny Ray Carder

Friendly Foaks had no issues at all. I signed the paperwork to authorize the oil change. I was there no more than an hour. ORR Nissan customer service was very professional, and very helpful.

Deborah L Elliott

The entire staff was very friendly and extremely accommodating! !! Matt Sokol is a good salesman and an even better human being! ! Thanks for everything! !! And my 2016 Chevy Cruize! !

Cheri Dampier

Chris Walker made the entire experience stress free and so pleasant. He answered my questions and was respectful of concerns. At 62, I have purchased many vehicles and I want to say that Chris and the Orr team treat you right. If anyone is interested in new or used vehicles, give Chris a call. He went above and beyond for us and will for you too.

Jason Ridgley

Would buy another car from them any day

Lisa Graves

Chris Walker is an excellent salesman! He was very patient while I was making a decision on which vehicle was the best fit for my family. Financing and final paperwork was hassle free. We had a very pleasant experience and highly recommended the ORR team to anyone looking to purchase a vehicle.