Reviews of Mercedes-Benz of Northwest Arkansas (Car Concessionaire)

ngates1974 .

Speak to Ethan, he works hard to get you in a car.

edgar alay

Worst company to do business with

Kerri Ogle-Griff

Beautiful selection

Moriah Chastain

My husband and I bought a car from Mercedes Benz of NWA. Great customer service all the way around. Patrick and Cole were amazing and still help today with anything we might need. Great employees that truly care about their customers.

Chelsea Willis

Very Polite and Professional Staff!

S B

Poor selection of used cars

Keili Hodges

My dad has bought 4 vehicles from MBNWA and always told me to go there first. I bought a GL through Craigslist. A couple of months later i was looking for a lower cost car and found an incredible C230 at MBNWA. I was treated excellent, got a great deal, and the atmosphere is unbeatable especially compared to other car dealerships. I have had my GL services there since and they take great care of vehicles you own regardless of where you bought them. Ill definitely choose MBNWA for our next vehicles, you can keep craiglist!

Sam Lee

This dealership broke consumer fraud laws and sold my customer a used car with providing new car contract. And after we called them, they refuse to refund money. Google their previous Record. Ferrari and Damage car review!

Patti Tetu

I want to Thank Tyler Black and his entire Service Department for the outstanding service they have given to my SLK280 .They make me feel like family every time I come in for service or have questions concerning my SLK 280 Lightning Bug. Awesome !!!!!!

Tim Wilson

Hey guys, Tim Wilson here. Just wanted to write to say what a FANTASTIC EXPERIENCE I just had with the Service Department and my ’14 ML63 AMG. The Coolant Level was low so I swung by and the team took me right in (without an appointment), topped off the coolant, topped off the tires, did a quick systems check, washed the car and sent me on my way. All in 35 minutes. UNREAL! Eric in service was extremely accommodating and catered to my every need. FIRST CLASS service all the way around by MBofNWA. Best in Class. Shout out to Sales Manager Josh Guest as well. He even followed up with me a couple of hours after!

Kyle Dennis

Bought a certified E Class from Vasko Lilov and really appreciate the time he spent with us making sure we had a good experience both before and after the sale. We love the car and highly recommend Vasko if you are thinking about a Mercedes-Benz. I have never seen so many MBs in one place, great selection.

Joseph Robinson

Recently purchased a CPO 2016 E-350 (one of the last 9 vehicles purchased through Mercedes). MBNWA is by far the best dealership I’ve ever had the pleasure of doing business with. Terry Fabbri is the epitome of what I expect of a Mercedes Sales Consultant. His knowledge of the Mercedes Products are second to none. He goes above and beyond what’s expected of anyone. The Service Department has an awesome crew who caters to the customers. Last but not least Jose Santiago, he details my vehicles as if I’m the only customer he has all day. His attention to details for a complimentary wash is worth the purchace alone. I can go on and on about the personnel at MBNWA. Josh Guest price vehicles to sell without much haggling. What more can you ask for when it comes to an experience of a life time. Mercedes, the Best or Nothing. Mercedes Benz of Northwest Arkansas is the BEST!!!

Derek Frail

NEVER NEVER NEVER NEVER take your car to mercedes benz bentonville. They will con you for your money. $765 for oil change and air filter. They didn't even complete the full "service." Then they wanted $1000 for "leaking differential" - there was no leak. $500 to replace "rotting sway" bar - no rot just need tightened. All justified by a performance auto shop and my own viewing. DO NOT GO THERE. They will not give your money back. But you can go through a small claims attorney to do so.

Mark Emerald

I would suggest doing research before buying from this dealership. One we all know dealerships are not always honest. But in this case it’s been proven. This dealership was just sued for their shady practices. In which they were found guilty and ordered to pay 4.8+ million in penalties/damages. I recommend one getting your car inspected before purchasing from here. Or just not driving up to this dealership at all. Looks like they have shown us that the dealership stereotype is true. Try to scam anyone they can to see what they can get away with. I recommend do not buy from here.

M Paulino

As I am in the customer service business myself, I have to compliment MBNWA. I have owned 3 pre-owned Mercedes and have always trusted your service department to take care of my car the way it deserved to be. The service department has never steered me the wrong way. I appreciated the friendly service and customer care and environment so much that I turned around and purchased a New car from you guys. And I continue to get excellent service and not to mention getting to bring in my car when needed to give her a bath from the wash bay guys and enjoy snacks and wifi is quite the perk if i say so myself!! Thank you guys for continuing to offer exceptional customer service from front to back at MBNWA

April S.

The salesman who was working with us was lacking any personality and was completely rude to us. He didn't respond when we thanked him on our way out the door for helping us, or so much as acknowledge our presence. It was close to closing time and no one was there to detail the car, so we took it home with the promise they would clean it when we came back through. We brought the car back a week later to have it cleaned, picked it up after an hour and barely anything had been done, if anything at all. I will say though, that the other people were nice and welcoming. Also, we were pleasantly surprised with the 'Benz Box' we received in the mail from MBofNWA at Christmas time filled with gifts. With that said, I would really have to think about buying another vehicle from them when we're looking to upgrade in a few years.

Dale Snell

Outstanding service center for your Mercedes

Chealsey Candanoza

Vasco is the best! After months of searching, we finally found the perfect suv for my growing family. Thanks so much Vasco!!!!!

Anurag Mehta

Have asked for service for a Mercedes. Two tries and a month later ,no response from the dealership. Very poor follow up in my opinion .

Brian Gillooley

This luxury car dealership highly mislead me into driving for over an hour to bring my car to their service dept to fix what they told me on the phone would be a minor problem my car was having. After sitting in their extremely comfortable customer lounge for 3 hours, they brought my car back to the sally-port unrepaired. Service writer said they would need my car to be dropped off when it could be left with them for an unknown amount of time to allow them to diagnose the problem. Out of frustration, I "diagnosed" it myself, fixing my problem by replacing a 20 cent fuse.

Carrie McKnight

We LOVED our experience purchasing a car at MB of NWA. We were rather unfamiliar with the vehicle we came in to see and frankly were leaning towards another brand. After meeting Terry Fabbri and the great team there who did an awesome job educating us on the brand and the ML 350 specifically we didn't turn back. We bought a certified pre-owned vehicle that looks and drives just like new! They were knowledgeable, friendly and fast. We got a great deal with virtually no haggling - which was so nice and reaffirmed our belief that we were dealing with true professionals. I cannot recommend the dealership generally and Terry Fabbri enough. You will be in great hands AND you're buying an awesome vehicle. We will definitely be back.

David Zakrzewski

Excellent customer service, Patrick went above and beyond making sure our needs were met, can’t recommend them enough.

Lane Riggins

My family has bought several cars from this dealership and are excited to do business in the future They help us find the perfect car that meets our expectations. Great cars, customer service, and experience!

Sean Wright

I sent a message online of exactly what car I wanted and what I’d like to get out of my Mercedes trade in ad I didn’t want to waste anyone’s time. They pushed hard to get me in and taked about how they value my business. Then I was completely shocked to say they offered me half of low book value for my Mercedes (which is in excellent shape with already calculated in higher mileage) and then they wouldn’t discount theirs one penny! In this incredibly competitive market I was shocked they didn’t want my business at all. Fortunately I went to their rival car company and got a good amount more than low book for my trade and a lower price on a very nice used Mercedes. In the end I’m happy but so disappointed in this dealer that simply didn’t want my business although their showroom was empty and sales people were waiting around outside for the new customer that might show up.

Joyce Young

These guys give the attention you deserve.

trish moriarty

Mercedes NWA is fantastic! Incredibly prompt, thorough and professional. Highly recommend- amazing service - beats and exceeds Mercedes on the east coast !

Milosz Golik

Great customer service and nice car selection! Vasko was very helpfully with finding my new car and offered a good deal on my trade-in. I’ll be definitely coming back!

Stacey Hague

Very helpful and friendly staff.

Matt Bryant

Customer service was outstanding!

kain masters

Was flat out lied to twice and still haven't resolved my issue I'll go to Tulsa from now on

James Rose

Recently took my new mercedes in for an oil change and tire rotation, the service was awesome, friendly staff and very quick. They even offered and gave me a free loaner vehicle to drive while they did the work. In addition to the free loaner, they even gave me a free car wash! I will certainly be back in the near future.

Bob Burckart

Excellent customer service from Vasco in the Sales Department, Clint in the Service Department and Chris in Concierge Services! I recently purchased a vehicle and after shopping online, was pleased to "buy local." My decision was due to the sales experience and price found at Mercedes-Benz NWA. I highly recommend Vasco in the Sales Department. He displayed knowledge, professionalism and communication skills. The sales experience received was excellent and often lacking in car shopping experiences. Thank you Vasco and Mercedes-Benz of NWA!

Crystal Brady

Never understood why Mercedes owners are such diehards, until now .... Our sales person went well above and beyond before, during, and after the sales transaction. Service staff has been amazing as well, explaining every detail of what to expect, providing timely updates/ delays in a kind manner. Everyone has been very kind and courteous. All the perks that come with the purchase of Mercedes and the warranties and such, if this is what its like each and every time ..... You've got a lifer. Thank You Mercedes of Bentonville for making this car buying experience the best ever.

Jody Cantrell

I wish I could give this review a negative rating. After purchasing a car from this dealership it was towed to MB from Fort Smith AR for a problem that was clearly not the battery Because the lights would come on and everything electrical worked except when you put the key in and turn it, nothing would happen (Temporary EIS failure). I'm not a mechanic for MB and don't claim to be. But I'm very smart and very mechanically inclined. Basically I'm saying why would a "LICENSED" MB mechanic replace the battery, and charge us $500 mind you, for something that clearly wasn't at fault? I'll tell you. Because they didn't want to be responsible for replacing the parts for an EIS failure ($1650). So what did they do? They waited. And sure enough just 5 months after the warranty expires the EIS goes out completely and we are stuck fixing the car. After having our insurance company tow the car back to MB of Bentonville they proceeded to tell us that there was nothing they could do to help us because that particular issue was never diagnosed while it was under warranty. I agreed and told them that I would be replacing the part myself because I simply couldn't afford to pay for their service. He offered me 10% off. HAHA Ok so after doing my own research I found a used EIS in CA for $80. Great deal. Now all I have to do is have it programmed by someone with the knowledge and equipment. Because as I said before, I'm not an MB Mechanic. After finding the part I called MB of Bentonville back and asked how much they would charge me to program the part to my car. Eric replied that their techs said they wouldn't touch it because they didn't want to be liable". Ok I know this is an anti-theft part but. The DAMN car was bought there and they know who the owners are!!!!! Are you kidding me? So now, frustrated and fed-up. I called MB of Tulsa and they said " no problem. We can do that for $450" Now I have to find a trailer, load the car up and haul it to Tulsa. I took a day off work and that's just what I did. With no help from anyone at the dealership. Well I take that back. I was sweating my ass off and got a phone call that I had to take and three guys came out but promptly went back inside when they saw I was on the phone, never to return. Moral of this story is that once the sale is made that's not the last dollar you'll be spending at this dealership. DOCUMENT EVERYTHING VERY METICULOUSLY. If you have an issue that's intermittent then get a video of it when it happens or you will get NO help from the service department here! Worthless..........

Paula Young

I love this place they are so friendly and make me feel so welcome and they take great care of my car thanks

Chris Ingram

My wife and I talked to Cole about what we were looking for. I wanted a low mileage truck and a few weeks later he let us know when they got one in on a trade. They were quick and fair and not pushy. Will be back to buy more cars in the future. Great customer service. I love my 2015 Silverado!!!

Bob Tetu

I have dealt with MB NWA since the dealership relocated to Moberly Lane and the service personnel both service writers and shop technicians are very customer oriented. My last purchase was a SLK that was out of the shop and certified , it looked and drove as it did new, that says volumes for the expertise of the techs who certified the car.

Thomas Wofford

Had a scheduled appointment 5/15/2019. Had been quoted a price for service of $319.00. I drove an hour and 15 minutes from the river valley to find that my service quote had grown to almost $1400.00. This wasn’t revealed to me until after I drove 85 miles. Nobody bothered to call me ahead of time to tell me they had made a mistake! I guess they just assumed I would pay it. Very, very poor customer service! Very, very poor communication! Smells of a scam!!! Very disappointed!!! Probably will not do business there again . Also no apology!!!

Allisone Brussin

I was on a cross country road trip when my beloved ml 350 started displaying alerts. I was staying for a few days in Northwest Arkansas (albeit 2 hours from this location) so I looked up the nearest dealer. The reviews I saw here were concerning, but decided to be honest with the service team about my concerns and judge how to proceed by their reactions. I explained to Clint, that the dealerships ratings were causing me some concern and outlined some steps that would make me more comfortable (approving all repairs before work was done and getting costs for diagnosis and labor rates up front.) This was handled beautifully and with great care, so I sat in the waiting area while they ran diagnostics. Clint and the mechanic then walked me back to the service area to physically show me what work needed to be done. Clint then even personally drove me to a nearby mall so I could get some lunch without having to wait for the shuttle driver to return. When we ran into a slight glitch with the programming after the work was completed, they generously offered me a courtesy vehicle to use while they resolved the issue. Remember, I was staying a couple of hours away and had a pet that had to stay alone at my accommodations. Clint knew this and was taking special care to get me what I needed to remain stress free. I returned to find my ml repaired and cleaned. The costs were exactly as stated and approved and I was happily on my way. No more issues on the way to the west coast. I truly feel that my service was of the quality I expect from Mercedes and that the service team (particularly Clint) went above and beyond to address my concerns and make this interaction as painless as possible. Thank you, Mercedes- Benz of Northwest Arkansas.

Brandon Howard

Bought a 2014 new loaded vehicle. Short summary: The computer quit on Thanksgiving 2015 in a rural area out of state. I called the dealership for assistance on a question and they blew me off!!!!! They sold me on safety, quality, and that they always take care of their customers. My story may be one in a hundred, but I wouldn't want you to experience this. There were other instances also...(1)told me a tire leak was a result of climate change and we later found that there was actually a nail in the tire. (2)Employee got an attitude when I refused the option to prepay for my A, B, C....services when I purchased the vehicle. I am having nothing but headaches, so proceed with caution!! Great before the deal was done, but nothing to live up to their promise afterwards. Thanks

Jonathan Stolz

Bought a car from Cole Ingram a while back. He was friendly and great and we love the car, hoping to buy another one from him before the end of the year. The dealership is pristine and comfortable as well. All the typical hassles of buying a car were not even present. Highly Recommend Mercedes and be sure to ask for Cole. Thanks Mercedes-Benz of NWA!

Stefan Butler

hope u guys r doing ok after losing $5.8 million to the F430 deal lol. Way to start 2019 LMFAO

mahmoud kheirkhah ghomi

Never take my car to them again I took my car in for having issue with my engine they told me at first time is timing belt have to be change (this type car have timing chain not belt ) after they replace it they call me about issue on my camshaft need to be change after that call me about couple sensor need to be replace after two week finally told me you car is fixed and ready. When i start up it was same as before and ask them what is this they told me you have to drive it 2000 mile to timing get adjust after and have to pay them 3500$. After that my car have mire issue ( like engine light comes on shaking at speeding having issue with start) i took car back to them after few hours they told me we have tare-down engine and can cost you 20 hours labor and i ask it is going to fix they told me they don't know. I have my car back because look like they try to get rid of me and not try to resolve the problem of curse they have the money and perry much i pay for they miss dingoes Now my car is sitting front of my yard i cant even start up i don't know what they did to it yesterday If you want to those people think again my you loosing money and they bring some long issue after issue to cover they poor job

Jim Rothfuss

Very professional each and every time I call for service issues or questions. Brandon in service does an excellent job. Very much appreciated.

A Google User

Awesome!! Love this dealership.

Clive Davis

Customer service is amazing..

Eric Vinciguerra

Great experience !

captain brutus

My wife and I worked with Cole, he's sold us both of our Mercedes and we always enjoy working with him. He has a vast knowledge of the models and the criteria that were important to us. I tell my friends to go to Mercedes on Moberly and ask for Cole he'll take care of you.

Katt Price

Great service and very welcoming

Joe Gunnels

The service staff here is always friendly and top notch.

Rose

First, a Mercedes is a nice, good car (for the most part). I have a GL350. Purchased brand new in 2012. Customers need to be aware that to own & maintain a Mercedes will cost VERY much...not hundreds of $--more like in the thousands. My experience on the sales side was positive. Jeff Weatherly was exceptional in his job in sales & Michael Young was another great helpful person in sales (both whom are no longer with MB-NWA. Unfortunate loss for Mercedes in my opinion). Long story short, since purchasing my car, I have had to pay something in addition to just a routine service EVERY.SINGLE.TIME, And EVERY. SINGLE. TIME. there was a problem or a "suggestion" which cost in the thousands. You will never leave without a problem or a simple oil change. There is lots of dishonest, unethical work going on in that building (in Bentonville) which we are experiencing now. They recognize it's against their company policy, but it's also against the law too (regarding our issue). I wish to not go into details at this time about this recent situation as I have not decided if I will take legal action or not. My only advice is don't trust them all or take it to be serviced elsewhere. In regards to my current issue, we have met with managers and most recently with the Asst. Operations Director of the Superior Automotives name Ritchie H. along with the current service manager (at MB) name Ben M. to try to resolve this matter that has happened. To get to my point and tell it like how I see it, Mr. Ritchie is a flake. He talks like he wants to help his customers (us) but he's full of b.s. in which he came up with no real resolution for this problem, left our meeting as if he had something great in mind for us (which he didn't), and simply disappeared leaving Mr. Ben in charge to clean up the mess. Ritchie did not exemplify what a good leader is, especially in the role of his position. However, I can say Ben did a great job in trying his best to come up with some resolutions. He seems to genuinely want to rebuild a positive customer service relationship. I've been with MB since 2012, Ben is a fairly new service manager (in NWA) so he's inheriting all the dishonest work that's been going on for years there. Ben is giving me a little tiny bit of hope back that the trust can possibly be restored but we will see. This problem I'm experiencing is current so I'll let it sit a few more days to see how this will really end. Just know, the Mercedes car is good but will come with a huge on-going price tag...It seems to be a pattern with most of those other people with the 1 star reviews. They are spot on.

Katie Parrish

Service was described in detail and completed in a timely manner. Clint Redmond was very polite and helpful. Very smooth experience. Thank you MB of NWA!

Maddy Lovette

Over the years Mercedes-Benz of Northwest Arkansas has provided my family with impeccable customer service and quality vehicles. After moving away from the area and coming back to attend the University of Arkansas, it is reassuring to know that I am able to count on the dealership for yearly services and maintenance concerns. I would highly recommend them.

Ryann Thornton

A couple of weeks ago, I was driving to work, and through the hustle of my busy day, I forgot to fuel up! I ran out of gas on the side of the road. Before I could even get through my first call for help, a young gentleman in a Mercedes pulled up to see if I needed assistance. Turned out, her worked at the local Mercedes dealership in the Marketing department (not even in sales or service, but still stopped to assist me). He took me to the closest gas station, purchased a small gas can and some fuel, and got me going again in no time. I am so grateful that the "Mercedes Fairy" was looking out for me. I went back this month and purchased my second vehicle from Jeff Weatherly. The management staff remembered me from my last purchase and they and Jeff made me a fantastic deal on a brand new GLK. I recommend Mercedes of NWA 110% for not only their sales, but their overall great service. Don't go to Tulsa to try to get a better deal. They will give you the best deal and best service right here in NWA!

Robert Klein, The Property Group

Top of the line service and highly knowledgable staff at Mercedes of Northwest Arkansas. Trust Josh Guest and his team to get you in your next vehicle. 5 Stars all around.

Melanie fujibayashi

I totaled my Mercedes. Went to look for another and the gentleman who came out to help us, was very uninterested in helping. I left without a car and will NOT return to them ever.

Robert HOLDER

Recently required unexpected service on both mine and my wife's cars. Service department at MB OF NWA was outstanding and exceeded all my expectations. All problems taken care of , received use of a loaner when needed , cars returned washed and clean. Exceptionally curteous. Will remain a loyal customer.

Koal Trayne

Damn. Thought I needed a suit an tie to walk in to buy a part at the parts counter.

dame n

I had a very good experience. I drive 4 hours to purchase a used cls 500. The staff seemed friendly and really did try to make me and my wife feel comfortable while we was there. I research the internet a lot before making my purchase and the vehicle I purchase was the best choice in my option as far as other vehicles around the same year and miles . The vehicle wasn't over price at all . The sales associates I worked with was friendly and knowledgeable . The decision to drive 4 hours was based on the customer service I received over the phone because I called several times and sent several texts. The sales associates was patient with me and attempted to answer all my questions without allowing me to get on his nerves. I only did 4 stars because I haven't really driven the car a lot since the purchase. I will write another review in 3 months, based on the performance of the vehicle but as of right now the car runs and drives GREAT.

The Scavenger

If you are a snow flake dont buy a F430 then blame all the unreliable problems Ferrari's are known for on the dealership. Hopefully the snow flake that got angry didn't move to San Diego, cause we cant handle any more stupid here. If I could buy a car from them I would. Subscribe to superspeederrob and check out his video on this.

Wesley Lyles

They have a nice facility. But when I walked in the front door there two salesman that were too engrossed in their cell phones to do more than glance at me. Finally a salesman came from the back and assisted me while the other two chuckled at their cell phones like school children.

Daryl Briten

We were driving X-country in our RV and had a check engine light come on. Fortunately, for us, we found this business. I can't say enough positive about their service department. We arrived in late afternoon and they took us in immediately, diagnosed the problem, fixed it, updated our software and had us finished before closing time. We are RVers and have many different experiences with Mercedes Sprinter service and this, by far, was one of the most positive experiences we've ever had. Thank you, Matt, Eric, and Derrick for such wonderful service with a smile!!

Sam Davis

Brandon Francis treated me, my wife, and even our 18monfh old like royalty.The service department exceeded all expectations and I have a 1997 Mercedes-Benz RENNtech E60 Limited( E420 base that is then modified by a perfermance shop that is authorized by Mercedes-Benz). The guys rock and will be sending them all my repairs for my Mercedes.

Precia Godsey

I purchased my first Mercedes 2 months ago. I was concerned about being able to afford this type of vehicle and if I was able to afford it would I be able to take care of the maintenence. As soon as our salesman Mike introduced himself to me I knew I was going to be in great hands. He showed me multiple options in high and lower price ranges. It was the easiest buying experience I have ever had! They took care of absolutely everything I needed taken care of. Last week I was having some challenges with a few things on my dashboard. I made one phone call to Richie (he's the service manager) and it was taken care of with speed and courtesy. Oh, and did I mention that they will wash and detail your car anytime you need it. I can not say enough great things about the experience and the amazing customer service I have had with Mercedes-Benz of Northwest Arkansas. They are first class!!

George Pickell

Sarah was an excellent service rep. Thank you.

Sarah Sheehan

I had a general idea of what I wanted in my next vehicle but undecided on the decision to move from a sedan to small SUV. Cole lngram was my sales rep and very informative, provided direction, and had great follow-up without being "pushy". I was also trying to buy/lease during a somewhat hectic timeframe in my life with business and vacation travel. Cole gave me the information I needed to feel good about my decisions and had all the documentation/details ready for easy trade-in.

jimmy c

my wife and i just recently bought a Mercedes GL450 everything went as smooth as it possibly could Blake was great what a great buying experience

Olivia Petrino

I've never had a bad experience at this dealership. Patrick has always gone above and beyond to make sure I leave fully satisfied! I took my car in for a service this week and before I even got there he already had my loaner heated and ready to go since it was freezing outside! Highly recommend him and this dealership!

Edward Awonaike

If I could give a 0 rating for this dealership I definitely would. Brought in my 2013 GL 450 vehicle 53k miles for a scheduled A3 service to the Mercedes Benz of NWA. Rather than complete my A3 service as requested my vehicle was diagnosed immediately with three other issues. 1.) Tire needs to be rept laced because there was a nail By the way the tire was fixed at Norma the tire man for $17 2)Coolant leak detected 3) Front wheel Cup leak. This is for a vehicle that was in great shape prior to the visit. I tried to understand the validity of the diagnoses but eventually agreed. One of the three courtesy cars offered was so filthy , I had to drive out to the car wash to clean it myself. It took over two weeks for the vehicle to be eventually completed and $2500 later, I receive my vehicle only to drive out of the dealership and discover that my vehicle now had an unfamiliar creaking noise , I drove immediately back and was assigned a foreman for a drive. We drove and the noise was replicated, hence I had to leave the vehicle once again. The dealership again kept my vehicle for a week ( now 3 weeks)only to tell me they could not find the problem. At this point I asked to speak to the service manager. She listened politely and promised to get to the root of the matter. Once again I was requested to leave my vehicle for further diagnoses which I did. No call back for four days. I called finally after waiting so long and was told that they were very busy with other vehicles but will get to mine. I just got a call few minutes ago that PERHAPS the issue is my front struts which costs another $2600. This place reeks of crooked deals to rip up hard working people. I will definitely not be using the services of this dealership any longer this dealership any longer and strongly advise others to learn from my experience. My vehicle is now in significant worse shape than when this ordeal started. I have been very patient but this should not be construed otherwise. I will seek other options of redress

Kate Ballard

The last couple of times I have been here for an oil change I have gotten treated by the staff terribly and appallingly. Not only that but they don’t clean my car like they promised when I bought the car. I emailed them and brought it to there attention to only be told I’m not welcome back. I told them I was repulsed by there workers treating me horribly. So they’re unwilling to take constructive criticism or make things right. At least Tulsa Mercedes meets my needs.

Anene Onyemelukwe

Sales and Service Representatives are always professional and courteous. Facility is always clean and they have a play room for children.

Leo Blais

Great group of people I sales and support. Upfront and yes coffee worthy!!!!!! Thanks again

Kristy Stolz

Had a great experience buying a car from Mercedes in Northwest Arkansas. My husband and I came in and Cole met us at the door showed us a couple cars and asked us a couple of questions and told us which he thought would be best for us. It was so easy and his reasons for picking that car was spot on and we love it!

Kellie Heard

This is the first Mercedes I have purchased. Love my car and the service level provided at Mercedes Benz of Northwest Arkansas. Patrick Ossenkop is my key contact for service. He always goes above & beyond to ensure customer satisfaction. Will be sure to purchase my next vehicle with them.

Travis Tollett

This is my families 5th purchase from Mercedes and BMW of Northwest Arkansas. I enjoy going in and seeing these guys more and more every time. I will defiantly be using that Free Car Wash from here on out!

Cassidy Sparks

Bought my first car from Cole Ingram, and he made it a great buying experience.

Chi Omega

I had my car serviced here because I am going to school in Fayetteville. Best experience I have ever had at a dealership. Every single person there was helpful and my car was ready two days before I told them I needed it by!! I will be back!

John Dough

WOW!! That was my experience here at Mercedes-Benz of NWA. Let me elaborate on my WOW experience. It's unbelievable, the incompetence of the individuals that work there. They're all so miserable. I'm sure it's the work conditions as there is so much turn over, never a familiar face. I would recommend another dealer for sure if you want a good deal on a car and if you would like your car serviced or fixed. Poor excuse for a Mercedes dealer. Such a shame!!!

Courtenay Sheehan

We had an E350 and now have a GL450. Every time we've gone to MBNWA we've been treated very well. Whether for sales, service, parts or just to get a car wash, the employees treat us with respect and always go the extra mile. I appreciate the extra touch and feel confident that my car will be serviced correctly and I'll be treated fairly.

Morne E

Great reputable company – highly recommended. Bought a used vehicle last year and discover some minor problem after I drove it home to a different state. Although legally not obligated – Jonathan took care of the issue and very happy with their promise to stand behind their cars.

Nick Gandhi

Dealer and mb customer service treating us and car like crap. Vehicle in repair for Similar issue since sept-2015 and still experiencing same issue. Dealer not able to repair and not able to provide buyback option. On top of that offering me loyalty credit. Stay away from dealership and mb brand

Randy Stafford

Uniates a price watch on a certain vehicle, stock#M2022, from their website which resulted in a email from the dealership when the price had been reduced. I immediately sent in a online trade appraisal from their website, waited two days and was never contacted. I then replied to the email that was sent notifying the price reduction...again no contact. I then sent in a request from the “Contact Us” link from their website....never contacted, unbelievable. First time in my life that I had dealer not respond to a contact request.

Payne Phillips

Best customer service in the area and very experienced!

Todd Thomas

The exquisite folks at MB NWA go out of their way to make you feel like you are their only customer. I have never, ever been treated so well at a dealership,or most any other business for that matter. Hats off to every single team member there from the janitor to the General Manager, because every one of them contributes to the "out-of-this-world" customer experience. A special thanks to Terry F. you are truly a professional in every sense of the word and I enjoy doing business with you.

Jen Aguillo Schaefer

Great service

Melissa Ingram

I provided Cole with very specific details I was searching for, within a couple hours he notified me he had found the vehicle. He worked hard to get the vehicle to me the same day, from another lot, it was exactly what I wanted. We closed on the deal that same day I drove off a very satisfied customer.

Kristy Antonacci

Great customer service!

Charles Alexander

Tyler Black at MB NWA is outstanding to work with! Everything that you that you would expect from Mercedes. High quality & attention to detail!

Larry Altman

We bought our 2006 E500 with a lot of help from Michael Young about three years ago and we have really enjoyed driving it since then. We have always had a very positive experience each time we have the car in for service. They make us feel welcome and always tell us exactly what they are going to do and how much it will cost before the repairs or servicing is done. They don't try to convince us to have something done if we don't feel comfortable doing it. They usually tell us if it needs to be fixed right away or if it can wait until later. Recently, we had a problem with a gasoline smell in our garage after we parked the car. We called the Service Department and they told us to bring it in right away. They replaced the gas tank within a couple of days and provided a loaner (new 2016) while it was being replaced. We got our car back all clean and shiny with a new gas tank. How's that for great service?

Eva

I have purchased several vehicles from this dealership, and every experience has been great. Cole has helped me with the last two purchases. He made buying a car an effortless experience. Thank you Cole and Jonathan!

John

We love our 3rd mercedes but I don't think we'll purchase from this dealer or any other "superior" dealership again. Most of the sales team is cocky and rude. They don't take you seriously until you show them the money. The service department is even worse. True Story. They are also salesmen that quietly compete for service revenue. They charge you for things that should be covered under warranty or put it off until your warranty ends. It's worth $$$ to drive to Fayetteville for alternative service and repair. Lastly, pricing. You can save a 2-4k visiting a dealer 2-4 hours away. This dealer is very talented at standing firm on ripping you off.

Luis Jimenez

Bought a car from them sales man was and continues to be awesome. By the way my sales man works out of the Mazda building. Bought a bmw as well from him bmw service department has been excellent. Now Mercedes Service departament worst service. They sure like to waste your time I have shown up for service and they have refused to do anything on my car I would say over 90% of the time. So what I will do from now on is I'm going to document who I speak with and double and triple check before my appointment arrives to make sure they will actually service my car. I hope I don't have any more warranty issues that way I don't have to deal with the service dep.

Shaheryar Malik

Great people in parts department

Shelly Hale

Great service & friendly, helpful staff!

Patricia Mattingly

Patrick Ossenkop's customer service has been unlike anything I've ever experienced before. He 110% took care of my vehicle to ensure everything was perfect, followed up with me during the process, and then followed up with me after I left. I'll never go to anyone else. He's earned my trust far above expectations.

Spencer Byrd

I had a great experience while at the dealership. I took my car to get serviced and it was the best experience that I have had in a while. A very welcoming atmosphere, nice employees, and they really do a good job at taking care of their customers.

C&N Outdoors TV

Horrible place they rip people off for a living they'll charge you for work they don't even perform an don't do anything about it when they get caught my advise is take your car to any other shop but there unless you want to be screwed over

Drew Eason

Great, professional service. My car is always returned clean. I always get a loaner if I need one. I enjoy looking at the nice cars, too.

Dr Gary Shipley

This dealership is fantastic, they always go above and beyond.

Callie Neel

I had a very positive experience with the sales staff. They were quick, honest and professional. Their service has been just the same. Very satisfied customer.

Nathan Pendleton

Friendly service and great selection. Ask for Jeb!

Prathap Velavaluri Sekhar

Great team, good cars and happy people. Happy to work with them. Loved there support and encouragement. Feeling happy to be part of Merc

Yuvraj Makkar

Great cars and they will most likely always have what you want. They are also able to negotiate a great price. I have bought four cars throughout 5 years from here and always have had a great experience.

Elizabeth Pitts

I highly recommend this dealer. Took my car in for service for the first time last week. Free loaner car along with great snacks!

pranay roy m

I visited this facility for a humming noise issue for my wife’s car and the issue was mis diagnoised multiple times and i ended up paying around 2000$ out of my pocket for a fix that costed 300$ with my insurance which they did after i complained that the issue is still not gone after multiple visits. I should say this isn’t the kind of expertise I would expect from an authorized Mercedes Benz location.

Kelly Seay

We had the best experience with Vasko. He was very informed. He answered all of our questions. He was very helpful and made buying our new car quick and easy. If you need a Mercedes Vasko is you man!

Steven Espinal

100% super

fender .

This place was just hit with a 5.6 million judgement for selling a car that they claimed they had fixed. Buyer beware!

Mr Bloodline

The service department at MB of NWA is amazing. Jeremy took the time to answer ALL of my questions and also helped me make a decision on buying a Mercedes Sprinter Van over the Ford Transit. He put all my concerns about owning a diesel engine (which I am not familiar with) to rest and said that MB of NWA would help me maintain and service my Sprinter in every way to possibly reach 500K plus miles! He informed me on all the proper ways to care for and maintain this vehicle to reach optimum performance and life of vehicle. Unfortunately MB of Little Rock is HORRIBLE in EVERY way. (Sales AND Service) Thank God we have an alternative dealership located here in the Natural State of Arkansas. 5 STAR SERVICE and 5 STAR PEOPLE at MB of NWA #JEREMYROCKS!!! keep up the good work!

David Garmoe

Nice folks let me look at the cars unattended

JJ Miller

Friendly people had all my questions answered and the mechanics did a great job

Kristin Brown

Terry Fabbri was great, made the process relatively painless.

Sandy Bates

I was looking for a dealership with great customer service and I was not disappointed. My salesman, Vasko, was helpful and knowledgeable and listened to my needs. He brought paperwork to my office and made the entire process easy. His customer service did not end with the close of the transaction. He has been there to help with any questions that I have had since time of purchase.

Kirstin Plate

These guys are great! I limped in with my Sprinter van and the entire team was kind and accommodating. Their mechanics were able to look over my vehicle and repair it, getting me back on the road again as quickly as possible. I had a wonderful experience and would gladly go see them again.

Remington Riggins

Just purchased my first Mercedes-Benz through this dealership and the experience was awesome! Ethan and Chris were very knowledgeable and helpful throughout the entire process. Their customer service was outstanding and overall it was an incredible experience. I look forward to doing business with them again!

Sam Ingram

I was looking for a vehicle and the people there are great! Cole was my salesman. He was great in helping me find something that fit my needs and I actually liked as well. He searched for what I wanted and of course he found exactly that! Great service! Thanks Cole!

Jan Galloway

Jeff Weatherly, his manager and the entire staff of this dealership were the nicest we have ever experienced! We have driven Mercedes since 2000; we have purchased used, new, certified pre-owned, but never anywhere nicer than MB of NW AR! They were professional, informed + friendly! Highly recommend!

Paul S.

The ramifications of poor quality from the service department continue to be frustrating. On my first purchase from this dealer, the service department destroyed my engine during service. The sales team was able to find me a replacement vehicle, but the service challenges remained. On the replacement vehicle, I had to bring the car back for re-work most times after my inspection (when possible) of the service work completed. Errors ranged from improper fuel clamps on fuel filters, to broken interior parts, to CV boots that fell off after replacement. One of the most egregious misses was a rear main seal leak which persisted after multiple rear main replacements. Eventually, the car came out of warranty, and a second dealer confirmed the problem is due to a groove in the crankshaft seal service, rather than the seal. Unfortunately, this repair was not something I could easily review post completion, other that weekly monitoring for leaks. I’ve not had the car serviced at MBNWA for over 2 years, but continue to sort out challenges from poorly performed repairs during recent months. 1) I was unable to adjust the parking brake. The root cause was a right rear parking brake cable not engaged at the shoe mechanism. MBNWA had RnR’d the right wheel rear bearing. 2) When I replaced the starter, I found the starter heat shield missing. Particularly frustrating because it is NLA on the EPC last time I checked 3) When the vehicle was CPO’d, the service manager replaced the left front steering spindle with a unit with 100k miles to solve a bearing noise. I had to replace that bearing recently (which is what should have been done on the first go around) 4) I found the A-Pillar coverings to be poorly installed when replacing the windshield (the windshield had previously been replaced by MBNWA because it was broken during service). On the left A-pillar cover, the safety strap was no tengaged. The right A-pillar cover was missing two clips Pride in workmanship and attention to detail in the service department are disappointing. On the positive side, my experience with the parts team has been outstanding.

Ross fujibayashi

Jeff Weatherly and the staff at MB of NWA did an exceptional job. When the ideal offer was not going to be met, due to a technicality, the sales staff recognized what the Mercedes-Benz brand meant to my family and did everything they could to get me into the 2017 Mercedes-Benz CLA 250 Motorsport Edition. Even received a call from Jeff and the concierge Chris to ensure we were still satisfied with the car.

BGBIramp

The service center is great, I’ve never had a problem. But when it comes to the sales side they seem prejudge you. If they don’t think you will buy they will ignore which is unfortunate for them. The service center is 5 stars but the sales side is a 2. Shop there but buy elsewhere. But at least the place looks nice.