Reviews of Mercedes-Benz of Little Rock (Car Concessionaire)

Kurt Kueter

Jerrold was the most professional sales rep you could ask for. No pressure, very pleasant, worked with us until we came to an agreement. I highly recommend him when you go to Mercedes Benz of Little Rock.

Carter Bryant

BJ Henry was awesome! Most care free car buying experience of my life. I live in Memphis TN and found a car online that I wanted to get my wife. Without ever even driving to Little Rock we did the whole exchange while I was at work over the phone and text. BJ sent me multiple photos,videos, info. Without any hassling! Any thing I needed he assisted. Not only that, but when we were ready to see the car, THEY DROVE IT TO MY HOUSE! let’s us look, dropped it off, signed paper work and then drove our trade in back to Little Rock. It was as easy as that! I wish more dealerships treated their customers this way. Would defiantly recommend, and do business with them again.

Melinda Carelock

BJ is the best sales person ever and he still responds to our many inquiries after the sale!

Timothy Mosby

Great customer service and top of the line automobiles.

Shaunda Dannatt

I had the dealership service my gl550, because where else would you trust to take care of your Mercedes? After a month, I finally got my car back, and the wheel fell off on the freeway!! They forgot to tighten the lug nuts! They ruined my brand new custom wheels, not to mention nearly killing me and my husband and the other things that they broke and lost (the drivers side mirror, the steering column, my floor mats) . They did replace the wheels with something they determined were "close enough", but I thought they were hideous. So, they had the new wheels painted. The paint is peeling and blistering now, 3 months later. And, they had promised that if anything went wrong with that wheel for the next year, they would take care of it. They LIED! Shortly after leaving the dealership the second time, the strut on that wheel went bad and they refuse to fix it. If you take your car there, you can expect it to take at least a month to fix, they WILL break something else, and never, ever deal with Kym. She is scatter brained and doesn't know anything about your car.

jasmine zachary

Cannot rave about my Sales Representative at MB enough... purchased 3 vehicles through Jerrold Browning. His product knowledge, customer service, and professionalism has never wavered... The MB brand/dealership is lucky to have him on their team. Thanks again for making all my car buying experiences seamless and hassle free!

Shelly Williams

My experience with BJ Henry was absolutely great he exceeded my expectations in my buying experience he is great thanks so much satisfied customer!!!!

Sandra Reynosa

Treated like 2nd class citizen. Out of state for 2+ yes so hadn't been to their service dept in 3 yrs. Actually told I wasn't a regular customer. They wouldn't extend me any courtesy. I can't yet bring myself to have my overdue service work done on my Mercedes. They were flat out rude.

Brooke A

I worked with Jerrold Browning on the purchase of my new vehicle. He was very knowledgeable and got me exactly what I wanted and what best fits my needs! He was very upfront and honest! The customer service was remarkable as well!

Ashley Dellinger

The one star is for the man who was in charge of the final numbers. 5stars for BJ. He is always classy and helpful. I would loved to have bought from him but I don’t ever want to deal with the other guy again.

Heather Mears

Thank you so much Jerrold for all of your help. You're service was AMAZING!!! You went above and beyond to help us. I love the fact that you had it washed and ready for us to look at before we even drove up. If you're looking for a vehicle, Jerrold is the man to see. Thank you again for all your help.

Aleshia Morrow

I would like to give a special thank you to Jerrold Browning for being a knowledgeable sales man, providing outstanding customer service to me and mother and walking with her hand and hand with helping her purchase her new vehicle! If he can make her happy, then he is good in my book..and she is extremely satisfied! Thank you again!

Monica Johnson

Jerrold Browning has been very professional, courteous and patient with myself as well as my extended family during our car buying experience! Jerrold is not your typical "salesman"; he treats you like family. I recommend him to everyone who is in the market for a new/used automobile and wants to have a postive experience.

Talia Floyd

Jerrold Browning was absolutely amazing! He was very friendly, informative, he took great care of me and definitely made it a smooth car buying experience. I would recommend everyone to see Jerrold, great guy!

Shae Marie

Talk about awesome. Jerrod Browning at Mercedes Benz of Little Rock is phenomenal. His warm and inviting demeanor made me feel so comfortable when speaking with him. My car buying experience here has been the best yet, not to mention how fast i was in and out. No headache or long delays. Jerrod is simply amazing. I will definitely keep you in mind when its time to purchase my next vehicle and i will share my experience with others. Thanks a Bunch.

sharilyn patteson

Very poor service. I had a appointment. I dropped off my car at 7:30am, when I returned at 4pm my car had not been touched. I was told they ran out of time. I made another appointment and was there 30 minutes early. I was then told they didn't have the part. So I was given a car wash and told they would call me when it come in that it was on back order. Very poor service. They could really take a few lessons from the Mercedes Benz in Texas. Very unprofessional and I'm very dissatisfied.

David Casey

I had a very stress free purchase with Barrett McAllister. He was very knowledgeable and helped me with everything. He went above and beyond being the salesman. I will definitely go back to see Barrett on my next purchase. Best car buying experience ever!! Thanks Barrett!!

willie wade

Great Customer Service and Knowledgeable Staff makes for painless maintenance service.

Kevin Mckinney

I visited Mercedes-Benz Little Rock to speak with someone about the best option for a family vehicle. Jerrold Browning ended up helping me and answered all of my questions. This guy knows his stuff! Thanks Jerrold!

Raevondolyn Rice

Mercedes Benz of Little Rock has been our dealer of choice over the past five years. Many thanks to our salesman Jerrold Browning who works hard for his customers and is always pleasant. You’re the best and I look forward to working with you in the future!

DeJuana Lindseyt

Jerrold Browning made my experience with Mercedes Benz of Little Rock exceptional. Because of his strong social media marketing & networking I basically just had to show up at the dealership and finalize my paperwork. His customer service was very professional while being warm and informative. I must say the overall experience was more than I expected.

kristal walton

Working with Jerrold was amazing. From the initial contact post searching the website to the face to face discussion on what I was interested in... Jerrold worked to ensure all my questions were answered and that I had an all around positive car buying experience. If I had to buy all over again, I would not hesitate to buy from Jerrold in a heart beat. If you are in the market for a Mercedes, Jerrold should be your go to person!

Latricia Davis

My husband and I had the best car buying experience ever at this dealership. Barrett Mcalister went above and beyond from start to finish and delivered on everything he said and then some! No high pressure, just high quality service. We would definitely buy here again and will also share our experience with others!

Cynthia Harris

I want to take this time to Thank!!! B.J. Henry for being the best salesman ever. Mercedes you one of a kind working with you. I've never seen someone go beyond to get me in the car that I had been looking at for several weeks. He made me believe that this car was my car standing on the lot.I actually was looking at a used Mercedes and I walked out with a CLA250 2018. I'm still amazed at how God used him to help me with this purchase. I've admired Mercedes Benz for many years...it was something about the way it looked but I'm driving it and now I understand why it feels like it looks. I love the panaramic view, the way the seats light up at night time, the emblem on the front lights up as well, the apple play and great customer service from B.J. Henry, I can tell he cares for customers. I have had a great experience at Mercedes Benz.... Treated with great respect and I would like to honestly say that I'm happy with this car and I get alot of turned heads when I drive it. Thank You, Cynthia Harris

Brian

Jerrold Browning and the team at Merc of LR are awesome! So professional, knowledgeable, and helped my wife find her dream car for a great price! Thanks Jerrold!!!

Tara SuberMartin

The staff is amazing!! Especially Jerrold Browning. He’s honest and truly cares about the satisfaction of his clients ,even after the sale. He goes above and beyond to deliver exemplary service.

Devin Dooley

Major shout out to Jerrold Browning for getting me the car I wanted at a great price. I highly recommended him as your salesman if you are looking for a new benz. #BenzSociety

Mark T

I have called the service department of this dealership with questions four times. Not once was I able to talk to someone who could answer my questions (I tried twice with questions about windshield replacement and twice with questions about Sirius installation). I l left messages asking for a return call at least two of those times, and never received a call. I also asked for a call via their pop-up chat service, and never received one. Since I couldn't get through on the phone I visited the dealership. The service clerk was rude, and after spending 20 minutes there I still never got an answer to a simple question. I won't keep my GLK long as I will not visit that dealership if I don't have to. And I certainly will never buy another Mercedes as long as I live in Little Rock.

Kendra

I bought my first Mercedes Benz from BJ Henry, and it was a great experience! He is knowledgeable, pleasant, and professional. I’ll be looking for him when I’m ready to buy my next vehicle!

Travis Bailey

The car I was looking at ended up getting purchased before I could commit but Barrett McAlister was one of the most attentive and classiest car salesmen I've ever dealt with. He was honest, upfront, and extremely accommodating. Didn't feel pressured at all and appreciated his personal opinion on the condition of the car. Would shop here again thanks to Barrett.

John Hale

I bought a used truck online. Barrett McAlister made certain I knew each scratch and everything about the truck prior to my purchase. It was a great experience to be able to find such an ethical and dependable person to work with.

Hidden Wisdom

I just purchased my second vehicle from MB of Little Rock. Thank you Jerrold Browning for your high level of customer service and making both buying experiences easy.

Katie Grayham

Go see Dylan Thompson at Mercedes-Benz Little Rock for your next auto purchase!!! Excellent customer service. Made our car buying experience pleasant.

Mel J

This by far was the hardest and most fun I have had choosing my new purchase. I am military and prior to me leaving for my last deployment I knew I wanted to make a purchase but I hadn't settled on what I wanted exactly. Over the 6 month tour overseas I decided on what I thought was the car I wanted. Jerrold browning quickly let me know that I was surely mistaken. I was so stubborn and was sure that the car I had picked out was so much better. After a couple of test drives and Jerrold's knowledge of cars and understanding of what I really wanted he explained to me why my selection was the wrong choice. Jerrold was so patient and understanding with me. He explained everything from start to finish! Gave a great demo of the car and all it's features. It was by far the greatest car buying experience I have had. Jerrold Browning...Thank you so much and you will definitely be recommended to all friends and co-workers!

Veronica Dokes

Open Door policy, they take time to talk to you ASAP, personable, friendly, deliver what is promised, help you with wise choices, beautiful staff, that all speak like u r family and that's from the front door to the back service dept.

Shawn Thun

Just want to say thanks a bunch BJ Henry he really know how to take care of me I'm happy with my new car he is very patient so you look for new ride see BJ Henry

Mike Halupka

They don't offer enough stars for a review that this group deserves. Have to give praise to Patti Railey, Kym Phillips, and Jim Rardin. The level of class you expect from Mercedes was definitely show with these three. Perfect communication and professionalism. Exceeded all my expectations. I drive an hour to them but well worth it knowing I have people that love and appreciate my cars as much as I do.

Harrison Brown

Just bought a Ford Explorer from these fine folks that they had in on a trade. BJ was very professional and friendly, as well as very straight forward with all minor problems that come standard with used vehicles. Overall it was a great experience, great job guys keep up the good work! Harrison Brown

Lance Ware

Best Mercedes dealership in Little Rock.

Heidi Dennis

Love MB of Little Rock. Talked to dealers across the region and none were easier to deal with, more aggressive on pricing or more professional than them. Look no further than MB of Little Rock!!

Max

Poor service ... called multiple calls and left a message with serv dept no follow up or call back

Lapria Hart

Jerrold Browning made my experience at Mercedes Benz of Little Rock exceptional! He listened to my needs, recommended based on those needs, and followed through with everything that he said he would. I am completely satisfied with the purchase of my new vehicle. Mercedes Benz of Little Rock is better because he works there!!

Eddie Tatum

Steven Robinson help me order a key and help with my other questions I had

Kathy Baker

Great salesmen

Nicola Powell

Had a Service A. Good service and quick.

angie holiman

Awesome experience! BJ Henry helped us with our surprise purchase of a car for our daughter and then when we arrived with her he had a special sign and a big bow!

Jordyn Boyles

My experience with BJ Henry at Mercedes was beyond amazing! He made sure I got the best deal with the monthly payment what I could afford!

Edward Bliffin

Believe it or not, this dealership always has great deals, better than you can find elsewhere

Carey Tomlinson

Everything went very well. I have owned the same model 2 vehicles ago so the learning curve was very short. This was my 24th MB since 1963. The sales person has served my family before, so I asked for her when contacted MB of LR. I have only one observation regarding the vehicle; it seems to require constant correction in steering. Regardless of the mode selected . I have not shared this with MB of LR. 'm making a trip to Key West at the end of this month and will observe closely T .he vehicle replaced was a BMW X5 . I didn't care for the ride.

jake limberg

Patti Railey has been terrific in helping me and my family choose safe, dependable, luxurious Mercedes. We have bought three in the last several months. I am a Mercedes fan to begin with, but Patti has been a tremendous help patiently answering our questions and walking is through cars features. I can't recommend her or Mercedes Benz enough.

Louis Brandt

They go out of there way to assist you beyond the call of duty, They make Great Deals also!!, (Wonderful Experience

Kings Table

They ALWAYS Treat Me #Right

shanelle callahan

Never would I have imagine coming to Mercedes Benz and finding my dream car thank you Mr. Bj Henry for helping me. Your amazing I'm so happy cant wait to go riding with my family your awesome glad you came out and greeted me.

Abbzent

Subpar service department all around. Had my car for a week with no communication, I had to call to find out a status of my vehicle . I wasn't offered a loaner car or an explanation as to why my car was there for 6 days. I was considering upgrading but I will never do business with this location again.

richard tankersley

A rodent got into my garage kept car during the winter. With bait he died outside the car, but he had pooped (just pelets) and urinated in the cabin. I had the car detail cleaned at Splash Carwash. It was better. Then they said I needed to find a detailer with an "extractor" for best results. I called Mercedes Benz of Little Rock, asked for service, and was told their detailer (off-site) had the equipment. $199 for inside & outside, or $99 for just inside. I asked if I could bring it over, they said yes, and I pulled in the covered area. The service person started to write up the work for an inside clean. Here's where the situation turned ugly for me. I asked if the work was guaranteed, service person said certainly. Then I said, "I am going to put this on a credit card, and if the smell is not gone, I will contest the charge until the smell is gone". Some man in an office behind the service writers heard me and immediately came out to say they could NOT guarantee the work. But could take my money. Then some story about a man with Crawfish juice, carpet had to be replaced, seats removed, thousands of dollars. At this point I left the dealership. I did go over on my own to the "Showroom Ready" outside contractor, explained the issue, and made an appointment. No problem. Then I called back to see if they could do the car on Wednesday instead of Friday, and got the "manager". Explained the situation again, he said there was a $500 Hazardous Waste" charge for blood, vomit, urine, feces or any bodily fluid removal. And I asked him point blank, if you just don't want to try to clean the car, just say so. He said "I won't clean your car, do you want to talk to the owner?" I said no. I called Stanley Steemer and smell is gone. Very sour taste for previously first class dealership & great service. Steve, MB manager called (too little too late) and said he would have it done at no charge, guess he is not aware of Showroom Ready's HAZARDOUS WASTE FEE POLICY. Sometimes life just sucks.

Bjorn D.

Pulled up, took them quite a few minutes to give us service until a lady noticed us. I figured they would be jumping for their customers.

Tom Kleinsorge

Had an electrical problem issue and the dealership did a good job repairing it and coordinating with the warranty company. Only issue I had was with timing. No appointments were available for 6 days so I had to make due during that time while I wait, and when my 730am appointment day arrived I took the car in. At 530 that night I received the only call of the day to be told my car had not been looked at yet so they needed another day. At the end of the second day, only got an update when I called. A customer portal where customers can check for progress updates would be a good addition. But until then, proactive communication would be nice.

Adrea Mccarley

Mercedes was awesome. BJ Henry help us so much and worked with us so much. I recomend coming in and seeing him for all your car buying needs!!!!!!!!!

Riverside Motors

For over 40 years, Mercedes-Benz of Little Rock has been part of our family and yours. May our next 40 years bring you as many blessings as you have brought us.

Stephanie W

Had A service issue and the GM resolves it immediately. Outstanding Service.

John Graham

Dry prompt and clean dealership

lauren elise

Got my first car here today, & everything went great! Workers are super helpful and polite. Best place to buy a car for sure.

Dewaine Stanfill

Easy buying experience. Associate were very friendly, courteous, and respectful. Our salesman, BJ Henry, was great to work with and we could asked for a more polite and courteous person

Cary Thompson

Jerrold always does an amazing job he's dependable and considerate of all things needed when it comes to questions. He's also responsible and respectful of my time..

Razorback Prepper

The sale was ok, but when I went back later(after a trade for another new car) to get a partial refund on the service contract I was told "you got what you payed for" exact words by the finance guy. So if you do buy , don't buy the prepaid service contract . We got a higher vehicle and since wife is finishing up her masters, didn't buy the big third row SUV. We had an ml350, needed more room for the grandkids . But had plans on buying it after she was out of school. Wow, glad I see how the device is when you aren't paying msrp for their car! The level and tone of voice from the finance guy was very rude and unnecessary. I called ahead and was told that sure there was a partial refund and thought wow, pretty cool! But then to make the trip and get a different answer, yep let down . Won't be back. The old adage a satisfied customer may tell 10 people but an unsatisfied customer tells everyone is true! I plan on following it .UPDATE!!!!!! it took me awhile to get back on here, but it was less than half an hour that I received a call from Kevin, the general manager. He was very apologetic and and wanted me to know he values his customers! It was so good to get a call from Kevin, I was actually in the middle of buying my granddaughter a new computer for school and had to call him back . He explained everything to my understanding and he was exactly how he was when I met him just over two years ago upon our purchase( which was very kind). Barrett, contacted me as well, he was our salesman. They were having a meeting when I visited, and I didn't see them or I know I would not have left upset . The Good Lord saved me over 20 years ago and I hate feeling ill toward anyone! Thanks again for your kind words Kevin and Barrett !

Wayne Thielemier

Jerrold from Mercedes-Benz was great to work with on purchasing our new Mercedes. Very professional and knowledgeable. Understand the product and quality of the Mercedes brand. I would highly recommend the dealership and Jerrold as well.

Robin Walker

I bought A Toyota Highlander from Mercedes-Benz of LR yesterday. B.J. Henry worked with me to insure I got the Best Possible Deal. He was extremely professional and knowledgeable about the SUV I purchased. I’m so happy I checked there before buying. B.J. treated me as if I were buying the most expensive Automobile on the lot. Additionally, even after the purchase was completed, he spent a lot of time sitting in my Highlander to help me get everything set up with Bluetooth, etc and to make sure I knew how to use everything in my Highlander. He made my transition from a car to SUV very easy. I really Appreciate all of B.J.’s Assistance and After Driving my Highlander I am exceptionally pleased! I am truly glad I purchased this SUV! Thanks for Your Assistance B.J. !

Jessica Crowder

BJ Henry was a great sales gentleman! My experience was smooth and stress free! I left with exactly what I wanted and got a great deal! Thank you to Mercedes-Benz of Little Rock and to BJ Henry!

Mary Pickett

Wonderful service guy,Duston,. Very helpful, knowledgeable about the vehicle. Great personality. Will go back,if the Lord say so.

Billy Barker

my wife and I just purchased our slk from Mercedes of little rock, I want to say we are very happy with the whole experience of buying our car from this dealership our sales guy was jerold he was great to work with 5 stars we will be back for our next purchase. Bill and melinda Barker.

Beth Gibbons

Had the pleasure of working with Dale today. He was an above and beyond salesman. It was my first time ever purchasing a car and he made everything completely stress free. Mike in the finance department was also super nice. I highly recommend Dale if you are looking for a new car! This place is superb.

Envision DNWT

My husband and I had a great car buying experience with Mercedes Benz of Little Rock. We've worked with Jerrold Browning twice and each time he was patient, knowledgeable and efficient. He did everything he could to make sure we were pleased with our purchase and delivered on our expectations. We are satisfied customers and feel very comfortable recommending Jerrold to anyone looking to purchase a vehicle.

solidanis austin

By far the best experience buying vehicles I've ever had . We not only purchased one but came back and purchased a second vehicle with Dylan Thompson . If your going to buy a mercedes go talk to Dylan. Super polite and he will take good care of you ! Thankyou guys for being great .

Doretha Gates

I just want to start off by saying I thank GOD for the opportunity to finally write a review on the Mercedes Benz site. I finally purchased myself a Mercedes BenzGLC300 for Mother’s Day to myself

Scott Roxburgh

I've purchased eight cars in my life and have never had such professional and comprehensive service like I received at Mercedes-Benz of Little Rock. From my initial inquiry about a vehicle to their follow-up after I made my purchase, they've been phenomenal. Francesco Havas was, quite literally, the most polite, informed, honest, and professional salesman I've ever dealt with. Carey Gavito answered all my finance questions and made the "paperwork" effortless, uncomplicated, and quick. These two gentlemen's efforts will make me return for a future vehicle. They were awesome. Ask for them by name!

Patrick Johnson

Great place and staff I have bought a vehicle from Bj Henry great service I loved the experience and in the process of buying another vehicle from Bj at Mercedes Benz great place to shop for your next vehicle ask for Bj Henry he will make sure u r happy with your decision

Shea McKenney

By far the best car buying experience ever. Consultant Jerrold Browning is the best to ever work with. He was very knowledgeable and made my purchase stress free.

Kina Gibson

I want to personally shout out to Mr. BJ Henry #BJHenryCustomerSpotlight. He was very patient and worked with the small box

shalisa cummins

My experience with MBLR with my salesperson Jerrold was great, quick and fast loan approval I got the car that I wanted he even delivered it to me!! My overall experience was amazing thanks Jerrold and everyone who was apart of making this happen

Corey Williams

EXCELLENT!! Great experience at Mercedes of Little Rock. The level of service provided by Jerrold Browning was absolutely outstanding! I did most of the shopping online and Jerrold responded with a call and had everything set up for the test drive and purchase of my new vehicle. Great job and Great service!! I would definitely recommend Mercedes of Little Rock!!

Tammy Chandler

Jerrold Browning is the best professional car salesman that we have ever used!! Made the car buying experience very easy and stress free!!! If your in the market for a new Mercedes go by and see Jerrold. This was our second buying experience with him . The first time was 3 years ago . He was still the nice professional as last time. Thank you Jerrold see ya in 3 years.

Arlesha Batemon

Jerrold Browning made my car buying experience a breeze! He was very professional, helpful, and easy to work with. If you’re looking to join the #BENZSOCIETY then he is the guy you need to see!

Jaime Schultz

If you need a new vehicle go to Mercedes-Benz of Little Rock and ask for BJ Henry. We purchased a Jeep Wrangler for our son last month from BJ. After looking at the Jeep and talking to BJ we weren’t quite ready to make the purchase. There were a couple more we wanted to look at. The next day we made our decision to return to Mercedes of Little Rock, where BJ had given us his cell phone number. I called him and he advised he was off work that day but if we could give him about an hour he would be there. Sure enough BJ came in on his day off to make sure we were taken care of. Today we returned and purchased another new vehicle from BJ. Both times I have been so impressed with how professional BJ has been. He will make you feel like family or your best friend. He doesn’t pressure you he just explains everything in a way and talks to you the way someone you’ve known for years would. This dealership will now be our first and last stop for any vehicles we need as long as BJ is around.

Carolyn Jefferson

Bought one Great buy. Sales team is excellent. The moment I stepped out my old vehicle they made me feel like I was in the right place shopping. I love my new car!

Ashley Sims

From the other reviews it seems like I had the wrong sales associate. I was on the fence between a Mercedes and another brand but after being treated so poorly by the female sales associate my decision was made very clear. I have lived in many states and bought several vehicles and have never been treated as if I "couldn't afford" one. This is what ruins the brand for many people honestly. It is really funny how I easily afforded that 2016 Audi in my garage, isn't it?

Irma Eans

Mr. Jerrold Was A Very Knowledgeable Sales Assoc. At The Medcedes Benz Dealership Here In Littlerock, Arkansas

kerry muhammad

Thank you MBLR! you guys have a great salesperson on your hands BJ Henry helped my wife so much on the product knowledge on what will work best for our family she was gonna purchase an Audi but we are leaning more towards Mercedes now! He really was very relaxed and calm and thats what my wife enjoyed the most talk to you soon Mr. BJ

Zhen Ren

Just bought a used Lexus RX450h from them. The whole process was so smooth and pleasant. No overwhelming sales pitch or anything like that, they know the cars they are selling and they genuinely care for what I need. They went the extra mile to help me with the purchasing. I am very happy with my "new" car, and I am very grateful for all the effort they put in, especially Francesco, who I directly worked with. Highly recommended.

Beverly Young

The staff in Service and Sales are very friendly, professional and detail. Beverly

Caroline Elmore

Excellent no-stress car shopping experience with sales consultant Jerrold Browning! Jerrold was extremely respectful, knowledgeable, and even stayed late to let me test drive a beautiful Mercedes. I would highly recommend this dealership.

Catherine lahmann

I had a few issues with the way my car buying experience went with Mercedes-Benz...Kevin Wilson is the GM and handled the issue by making it right by me what a nice man. He talked to me equally and that's what I appreciate the most. Mr. Wilson saved the brand Mercedes and his reputation as far as I'm concerned and made me have more faith in the dealership and will do business with them again in the future.

Steven Walker

Not happy with the experience. I made an appointment for 9 am, didn't get my car back until after 4pm for a Service A. So not the greatest service, not at all impressed.

Tami Wiedower

Bought 2 certified used cars here. Good service, selection, and prices

bradgrounds .

Most straight forward and painless dealership I’ve bought from. BJ was easy to work with.

Deana dukes

My recent experience with Mercedes Benz Little Rock and BJ Henry was wonderful. BJ is a very knowledgeable and patient salesman. He went above and beyond to make my purchase memorable. I recommend contacting him to anyone looking to make a purchase.

coconutladenswallow .

Really seems to be the experience you'd expect when coming to buy a car. There's a personal touch as a number of the employees have been working there for many years. We arrived to buy a car and were treated very well by everyone on the staff. We'll definitely return if we're after another Benz and look forward to continuing to use their services.

Mickey Matthews

When we arrived at MB of Little Rock it was our first stop. My wife, Karen, is a conservative lady from Boston, MA and very discerning when it comes to major purchases. After we met Patti Railey and David Wheeler she did not need to look further. No pressure placed, good information given and we made our decision within our own comfort zone. Yes, we bought the little MB convertible Karen has been wanting, did all the paperwork and still had time to catch the golf tournament on t.v. down the road. Thank you PATTI (and David) for your most professional abilities and for helping get Karen in the car she wanted !!

S J

Great buying experience from Mercedes Benz of Little Rock! Jerrold provided a competitive quote the first time and then promptly responded to my questions. I live out of town, and Jerrold and MB of Little Rock made the whole process so easy!

brittany keathley

Mercedes-Benz of Little Rock is absolutely top notch, but what makes this place a true 5-star, is salesman BJ HENRY. Every single time my family is looking for the best vehicle to match our current needs.. BJ goes above and beyond to make the process seamless. I recommend this place to anyone and make sure you ask for BJ HENRY, so that you can have the BEST car buying experience.

Madeline Markman

Just recently purchased a car at this dealership with Jerrold. He is on of the best car sales people I've ever been around. He doesn't push anything on you too much and is very helpful with showing new features on cars. Will definitely go back to him for my next car!

Classic 24hr Towing & Recovery

Service is above average, to our towing service they send a porter, to help assist unloading vehicles. Making sure there's enough room to safely unload

Flyingbadgers2001 .

Made a Thursday 3:00 PM appt. on the internet via their website for my C-Class assuming I would be done with classes then. But luck would have it I was able to show up much earlier. But when I arrived at the service entrance and drove my C300 inside the service bay/garage no one came to meet me as I stood next to my car. So I figured, OK Its 12:45 and my appt. was for 3:00 PM. I’ll sit in the customer lounge. I would assume a customer service rep will ask about the C300 parked in the bay. As time went on I saw that other Mercedes-Benz customers were not able to drive in the bay due to my car in the way. So I took notice of this and went to my car, started it up and pulled forward so other cars could come into the bay. And yet no one from the Service Dept. approached me about my visit. To clarify, when I made the appointment on their website, I was assigned a “personalized customer care representative”. So when I showed up at the dealership 2 1/2 hours early I didn’t see Marco, my rep. I figured he was at lunch. By 2:45 PM I figured something was amiss. Where’s Marco (insert joke here) Polo! Well it turns out, Marco called in sick that day and I sat in the customer lounge for two hours before I was approached by Jim and he was wondering what I was there for. When I told him I had a 3 o clock appointment and that I was expecting Marco to assist me he was taken back that no one inquired about my C Class parked in the customer service bay for over 2 hours. So Jim immediately took control and helped me. As we went to my vehicle to do the write up, someone had done up a Repair Order on my C Class and had a service tag/ticket on the windshield/dash. The only problem was that someone in the service department thought my C Class was an E Class and wrote up a repair order that was another customers car. OK, I suppose I could of been more assertive and asked the folks in the service department to assist me once I pulled up, but it seemed to me that the website appointed Marco as my personal representative and I could only deal with him. Hey, it’s my first Mercedes-Benz. So I don’t what protocols this dealership in Little Rock has? I figured if Marco has been assigned to be my point of contact. Then I can only deal with him, maybe that’s why no one came to help me when I pulled up? Still, I am happy with Jim taking the initiative and helping me and the guys in the back (mechanics) to get me straightened out and back on the road. So my 1st impression of Mercedes-Benz of Little Rock is going to be 3 out of 5 stars. I’m really happy to be part of the Mercedes-Benz family and I look forward to having another opportunity to have this establishment take care of my pride and joy. Let’s hope for a better outcome. I’m sure it will be.

Steve Anthony

If I could leave less than a 1 on this review, I would. This is absolutely the WORST service of any business, in any industry I have ever dealt with. They absolutely have ZERO concern for their customers. I have been trying to call them for over an hour and every number listed goes to voicemail. I am not sure how a company expects to do business when they don't even answer the phone. Or return calls. They have had our vehicle for almost six weeks. Every time we pick it up, something else is wrong and it is all interconnected to the same problem. They will go nearly a week without any calls or updated. We have escalated to a service manager who promised to take care of the problem himself and return a call to us the next day with answers. Guess what.... We never heard back from him at all . We would go somewhere else, except it is under warranty. I would highly recommend that you do NOT buy a Mercedes but if you do, do not buy from this dealership . If you have to deal with this dealership, do not let them assign Marco as your service advisor. He has terrible communication skills and does not care about you as a customer at all. They have now had our vehicle again for a week and we rented a car . It was promised to be complete by 9am today, but surprise.... After we returned our rental, we are told there is still a problem and they put another car in front of ours and told us they could get our car in on Tuesday. Total ridiculous situation. BEWARE. DO NOT DO BUSINESS WITH THIS LOCATION.

Lisa Johnson

The best car buying experience ever! Jerrold Browning is the best! Bought the car via phone/text and he drove 4 hours on his own time to personally deliver it to me on Christmas Eve. Can’t beat that kind of customer service. I will buy from Jerrold every time, as he is very knowledgeable and helpful.

Rick Nathaniel

See automated response below

J Smith

Wife took E550 in for oil change. Told her she needed a battery “soon”. So, I figure they were looking for a service call to replace the battery when she got stranded out of town. Upon my inspection of their work I noted a large mouse nest next to the battery. They did not mention it. They left the positive battery tang open & exposed. Also there was oil and oily hand prints on the engine cover. Piss poor job for a luxury car service center. Can’t believe they left the mouse nest to catch fire. Lucky it did not. Will not use service there again. Looked like a farm tractor shop worked on it. Too bad I can’t add a picture of the mouse nest. That is all. Carry on.

Josephine Richardson

Horrible service department. Nobody picks up phone or return phone calls. I purchased my MB in Dallas, Tx. Moved to the Little Rock area and this is the worst service I’ve ever experienced with any car. Barely had my car for 2 years and it’s already giving me issues. Car’s engine stopped working while I was driving multiple times yet service dept don’t know what’s wrong with the vehicle. I mean come on!! I’ve never had a car give me so much issues like a Mercedes. You’re better off driving a Honda or Toyota. DO NOT PURCHASE A MERCEDES. Waste of money! Not a safe vehicle to use.

Adrian Maxwell

Wonderful car buying experience. Purchased two vehicles from Jerrold Browning and he was extremely informative and professional throughout the entire purchase process. I would recommend him to my family and friends repeatedly.

Tanesha Jackson

My Salesman, Jerrold Browning was AWESOME!!! Great customer service! He was very professional, patient, and friendly. He was very informative. He answered every question I had. My whole process was smooth, super easy, and fast. Highly recommended! ☺☺☺

Micky Sandlin

Good experience

Brooklyn Nicole

My car buying experience was better because of the service BJ Henry provided. I never felt that I was just another sale and that’s definitely appreciated!

alex cochran

Great service. A+++ very professional.

Jason Ifill

My experience with BJ Henry was great. I was able to explain to him what model, year, and color of Mercedes i was interested in and withing days i was followed up with a call. He is well knowledge about all the vehicles and kind to all customers upon greeting them and even following up after purchase of vehicle. I would recommend Mercedes Benz Little and BJ Henry to anyone.

Kim Ballinger

My husband and I went into the dealership to just "look" at the new 2020 GLE 350... BJ Henry gave us a test drive, did his magic, and literally within a couple of hours, I got to drive my new ride to its permanent home! BJ was friendly, knowledgeable, and genuinely interested in making my experience there the best ever! After just a few days, he followed up to see how I'm enjoying my new car. Customer service at its best! This was the best experience buying a car that I have ever had.... I highly recommend buying your next car from BJ at Mercedes Benz of Little Rock!

Ann Banning

I must say ,these are all very nice,happy people ! Everyone full of nice stories,about their cars.... what brought them there....a nice waiting area,drinks were offered, popcorn....YES,POPCORN.....I had my car serviced,it was an older BENZ....but,they fixed her up ! They worked w/ me on a BUDGET, we came real close,to it.

Julie Finley

Although I did not end up buying a car from this dealership, the customer service given was outstanding. I called about an hour before my arrival and asked to speak with someone in sales to discuss what I was looking for and to ask that they study the inventory in order to have some SUVs in mind for my needs and budget. Jerrold Browning took my call and helped me once I arrived. He was super kind and very knowledgeable of all the vehicles I test drove. When I called the next day to let him know that I had found a vehicle elsewhere, he was happy for me and wished me lots of enjoyment. He even texted me his congratulations. Rare customer service! I would highly recommend him to anyone looking for a vehicle.

Gina Fulmer

BJ Henry- one word AWESOME. He was very helpful and professional. Thank you David Kelly who was also very helpful. Very easy process and hardly no wait time in buying our truck. Thanks you all

Emma Ridley

I drove from Dallas to Little Rock to buy my car and it was the best car buying experience I have ever had. Bj made it extremely easy and stress-free and found me a car that I love!!

Ray Smith

Words can't describe how i feel about Mercedes benz of little rock. Jerrold Browning is the best. The only time i had to go to the dealership was to sign the papers. The car was brought to me as if i was a king or a celebrity, which was very unexpected i never had to miss work. When the deal was done the car was cleaned to perfection and again was brought to my work site. Service was so good that i told my uncle and he also purchased from Jerrold. Thanks for your patience and determination to get me the best deal. Looks like a costumers for life. MBLR

Jon Lucas Tracy

My experience with Mercedes of Little Rock has been very helpful in my search for a vehicle that will fit my needs. Specifically, Sales Rep Jerrold Browning. He went out of his way to do everything possible to help me. He is passionate about tending to you as a customer and more so a person. I would refer his work ethic and compassion to anyone that is in need of a vehicle. If you think you are in the market for a vehicle go to Mercedes of Little Rock and ask for him!

Bijay Khajanchi

I just want to say thank you Mercedes-Benz but i just want to give a special thanks to my Sales consultant BJ Henry you’re awesome thanks a bunch for your professionalism and product knowledge on the brand. If anyone is thinking about the Mercedes-Benz brand please go see BJ Henry he is great!!! Im very pleased with my New Mercedes-Benz GLC300.

Randy Allen

We received excellent attention from Patty Flowers and it was worth the drive to purchase our car from Mercedes-Benz of Little Rock!

Robert Harrison

1st visit so far. Good service

SNN

Sales experience was "ok" but they still couldn't meet our needs so we purchased a MB at MB of Dallas, TX sight unseen (best service ever in Dallas from any car dealer in 30 years). Had to bring the car in for service to MB of Little Rock - let me just say what a horrendous experience so far. Not to go into much detail but it is clear that the service department has zero interest in customer service. We did make note of the employee names who were bad mouthing customers (we overheard them making inappropriate comments about customers) and will be sending a letter to MB directly detailing our observations and experience. The good news is we are moving to a large metro area where there is competition and multiple MB dealerships vs dealing with the only dealer in town who has a poor attitude. And on a side note - the car is still not fixed! Do not recommend MB of Little Rock.

Thomas Hugg

I had another great experience at MB Little Rock!

Will Williams

At first, information about drive in service was incorrect, but after talking to the service manager, everything was provided at a timely and efficient matter.

Cheryl Knight

Jerrold Browning is the man to contact if you are looking for a new or pre-owned Mercedes-Benz! From the moment of first introduction, via the dealership's use of texting, he answered ALL questions (there were many of them) and sent photos quickly. Everyone loves getting a new vehicle but most of us despise the purchase hassle, but this was painless. I would also like to praise the "finance guys", they worked hard on a Saturday to get me a great deal and a beautiful car! Shop Little Rock Mercedes and ask for Jerrold!

Will Pittman Iii

Customer service was great and plus that took me in after the cut off time. Showing gratitude to the military

Milton Taylor

Excellent service!!! My advisor was very helpful, a pleasure to work with.

GEORGE FINKLE III

Each time I come to MBoLR I am always greeted by friendly people who seem to truly enjoy their jobs. They fit together like a family. I have worked with Kym Phillips many times. She's like a best friend who takes care of my car as if it were here own. She always makes me feel like I'm her only customer. It's as if she is just up the hall from me and waiting for me to ask a question. Recently, I worked with Carey Gavito. I was shopping for an extended warranty. I got quotes from several places. Carey gave me the most comprehensive information of out all the quotes I got. MBoLR gets it right.

D Walker

My husband and I have been very pleased with the level of professionalism and customer service we receive from our salesman BJ Henry. He kept us abreast throughout the entire process, which makes each purchase seamless. We have purchased a few cars from MB of Little Rock. We highly recommend him to anyone who wants five star treatment.

Alisa Smith

Just an OFL nice place to wait

Woah- Mack Ent.

Excellent experience every time I walk thru the front doors

terry fulmer

Salesman BJ Henry was great to work with, easy process. In and out in a short time period buying a vehicle.

Kathleen Brown

The office was very pleasant to work with. They answered my questions immediately and enjoyed running all the gterat featured through with me. Matthew knows his cars well and went out of his way to encourage me to get my Mercrdes SUV. It rides like a dream!

Brett Edwards

Jerrold was fantastic. He went above and beyond to help me pick out the vehicle I wanted. The entire process went so smoothly, and he followed up to make sure I was happy with my new car. I absolutely would do business again!

A McCoy-Carroll

The service team is always kind and efficient. Kym is a jewel.

Kenneth Rice

Car buying is often a chore I’d rather avoid. However the sales staff at MBLR makes the effort less taxing. My salesperson Jerrold Browning is second to none when it come to luxury automobile sales. He is very knowledgeable, friendly and always goes the extra mile to ensure you are absolutely satisfied with your purchase or lease. Overall great experience! I’ll certainly shop at MBLR and with Jerrold again!!! Thanks again Jerrold!

Corky Randolph

Jerrold was a pleasure to do business with. We purchased this vehicle on line. He was super responsive and did everything he agreed to do. Michael Quesada in Finance was excellent as well. I would recommend this dealership to anyone looking to purchase a Mercedes Benz.

susan young-porch

BJ Henry is an amazing asset to your company. His customer care is outstanding. He is always going above and beyond. Best car sales experience I have ever had. Ever! I plan to buy my next Mercedes from BJ as well.

Dennis Simpson

Nice place, great product, known Patty for years... Great service.. Nice lady... Love working with Ricky in parts.. He's the best

Rob Schlitts

I had the chance to work with Barrett at Mercedes of Little Rock. He took care of me from step one to ensure the process went smoothly. I felt he had my back at all times in the steps of buying a new car. It was very nice to feel the customer was priority A1. This is the first time I have written a review and felt obligated to do so because I experienced such great service. It has definitely changed my outlook on the car buying experience. I will definitely do future business with Barrett and Mercedes of Little Rock. -Rob

Paul M Vujicic

On occasion our Classic Flatbed Division will bring vehicles in for service or PMs. Then return them to the owners homes or business' The Service Department in my opinion is the best in the South

Mia Green

The customer service was exceptional & my vehichle was serviced in a timely fashion

Jatin Patel

BJ Henry is beyond awesome we drove over 45 miles to purchase a new Mercedes Benz and when we finally arrived we were beyond amazed with the professionalism he show I'm happy that he was very calm and polite during this process and knows his product! Thank BJ for everything!!!!

Josh Hayes

Ive bought multiple vehicles from Mercedes of Little Rock. BJ Henry is great to work with. I hated stepping onto car lots until I met BJ. They make the entire buying and service of your vehicle effortless. I highly recommend anyone looking for a Mercedes to call BJ.

Monica RN

I'd love to say I had a great experience, their staff is great BUT they couldn't get me financed for a 38k Mercedes but I went up the street to Land Rover and purchased a brand new 52k Land Rover Range Rover. Explain that one to me????

Sulisa Worsham

They have dealt poorly on our behalf. When we initially took possession of the car we had trouble with the title and now that its time to renew the tags, we have been trying to work with them for nearly a month to get our title straight with the DMV and they keep putting us off and passing blame. I have never had so much trouble getting any one to do anything. Even speaking with Kevin, the general manager and he told my husband and myself that if we get a ticket for expired tags to just bring the ticket in and he will pay it. Who do you know would encourage you to break the law, plus the ticket goes on the driving record with a chance to increase the insurance. This has been the worst experience ever. I will not refer anyone to endure this type of treatment. RIDICULOUS!!!!

James Davis

Thanks to my salesman Jerrold Browning for amazingly outstanding customer service! I have purchased multiple vehicles from him. Always 5 star service. He goes above and beyond for his customers. Highly recommended! I Will definitely do business with Jerrold again!

Kimberly Woods

Interacting with Jerrold turned a frustrating experience into a pleasant one. He has amazing customer service, is attentive and knows what customers need. I came into the experience unsure about what I was looking for but ended up with exactly what I wanted! Thanks Jerrold!

Mickey Petrollini

They could not have been nicer. I was treated fairly and with respect. The vehicle I purchased was a used high performance car that was not manufactured by Mercedes. After the sale, a problem was discovered that required the original manufacturer to correct. Mercedes Benz of Little Rock, could have said it was my problem to deal with, but choose to take the high road and contacted the service department of the original manufacturer, and both scheduled and paid for the repair. Hats off to David Kelley and his staff for their honesty and professional handling of my purchase.

Paul McNiel

I would like to thank Dylan Thompson (my salesman) for making my experience at Mercedes-Benz of Little Rock Great. Buying a vehicle is not my favorite thing to do, but Dylan was fantastic, and made the process smooth and as painless as possible. I would highly recommend asking for him if you're looking for a Mercedes-Benz.

Chris Vale

I bought a used Mercedes from Dale Rak at Mercedes-Benz of Little Rock last week. I'm of the generation that finds a car on the internet, buys it over the phone, and has it shipped without seeing it in person. Took a few days to work out a price, but everything else about the sale was fantastic. Order support was great (over-nighted everything and included return envelope), car was exactly how it was represented, came clean inside and out and with a full tank of gas, and Dale had great communication throughout the process. Overall I would buy another car from this dealership, and all things being equal, would prefer them since they have earned my trust. (They also did not solicit this review, which I was especially happy about.)

Chrissy Dougherty

BJ Henry was the best! He worked so hard for me and went above and beyond to make me happy! I highly recommend you give him a call for your next Benz!!

Sharon Morrison

I visited the dealership and was greeted by Jerrold Browning, to say that he made me feel welcome is an understatement. Not only was my first interaction with him extremely pleasant, but he was honest and very accommodating. He listened attentively to my needs and made every effort to direct to me to the type of car that best fit the description that I presented to him. His service is by far one of the most professional and pleasant experiences that I have had when looking to purchase a car. Jerrold's service and personality represents everything that Mercedes-Benz touts...excellence!

JadenBeastmode

Mr Browning was very pleasant, knowledgeable and welcoming. He made me feel very comfortable about my purchase. I will definitely recommend him to family and friends!

Kendra Bryan

BJ Henry was with me every step of the way. I’m an Alabama customer of his. I saw the car, and I was reluctant to purchase it because it was all the way in Arkansas. BJ sent me a video detailing every feature. He arranged shipping, and I received my beautiful car within a week with an affordable payment plus warranty! Couldn’t ask for more!