Reviews of Mark McLarty Toyota (Car Concessionaire)

Kelly Oestmann

Moved from Georgia to Little Rock and they honored my Toyota Care Package from a different region when it came time for my oil change and tire rotation. Great customer service and friendly staff.

Jimmy Reeves

They were very professional, and knowledgeable with helping me with my car

sayo raienji

My mother went there to replace a part on her car and before hand was quoted a little above 1600 before she she had did it. The person who did the quote denied that he never did see or even do this quote and this lead to it being close to 2000 dollars instead. Essentially lying to her an getting more than 300 dollars and ripping her off. She had trusted the quote that was given to her was going to be what she was expecting but was not. You have lost a customer that was going to buy a third car from you all because you lied and played her. Don't expect our business anymore.

Zach Branch

Working with Randall Robinson at McClarty Toyota was very enjoyable and easy. He was very helpful in our car buying experience. We told him what we were looking for and he found it. My daughter and I are very happy with our purchase.

Mary Shelton

We had an great experience with your dealership and Marvin Love was a joy to work with, he was well experience and well informed. Thank you so much. Mary and Kenneth Shelton.

Wesley White

I took my vehicle to another dealership who did work but the work was incorrect I eventually made my way to Mark Mclarty Toyota and a member of their management staff Attie had his people take a look and understand exactly what was wrong with my vehicle and they fixed it my car runs really smooth the right now because of the extra time that this dealership took to diagnose and eventually fix my problem kudos to everyone involved

Carryl Blackburn

Had routine service on 9/5/19. Wade Neal was my service advisor & was wonderful in every respect. He explained what was done & what needed to be done. I waited in the waiting room until the service was completed. I even had a bag of popcorn! I have no complaints & actually enjoyed having time to read & play games on my iPhone. I have another appointment in a week to have some repairs.

Jon Suttle

High prices, hidden “shop” fees, can’t find a value over having oil changes, filters, fluids, etc. done locally or even by myself. Dealerships have historically been nicknamed “stealerships” and such for trying to milk every penny they can from the customer. Given the reputation of dealerships in general, I wish they would step up and offer a real value where customers would choose the dealer over other local mechanic shops. Be up front and transparent with pricing. In 2016, I special ordered my Tundra Limited from this dealer thinking they were different. For several reasons since my purchase (not listed in this post), I don’t see that this dealer is notably different from any others that I’ve visited. Create a value while providing exceptional service and you will earn my business.

Kionna Garner

Anthony Stokes is an awesome sales man! I called and told him I was ready to get another car. He replied “come in and I’ll take care of you”. And he did exactly what he said he would do! When I walked in that dealership you could’ve made me believe I’d drive off in a brand new car! Thanks again for all of you positive energy patience.......I LOVE this car!!!!!!

Dennis See

Great people and live the honesty from all the staff.recomend 100 %

Brad Leahy

Service is a little slow but other than that it's a great place to do business. I will recommend this place for sure.

kelly mosley

My husband has been looking around at Tundras. He asked a salesperson if they had a certain color of a 2019 available and the salesperson text him back “I’m All done.” I have a screenshot of the conversation. I don’t understand why you would be in business if this is the customer service skills that is displayed. I was already upset two years ago when I traded in a vehicle for a new four runner because they had released his cell phone number without our permission. The buyer of the Jeep had texted my husband about the Jeep. So between the horrible customer service experience and the leaking of private information, I’ll take my business elsewhere!

Dorinda Moore

This dealership have a lot of friendly people. I had an appointment to have my car serviced and I didn’t have that big of a wait. I also asked about a part and the guy from parts came and made a suggestion for me and was so nice and informative.

Jody M Keene

Richard was friendly and knowledgeable. The whole experience was fast and easy.

C Pree

Randall Robinson did an awesome job and took care of all of our concerns. He handled us with care even while it was cold and rainy. He did not complain one time and kept a smile! I would definitely refer all my friends and family to him!!

Boss Chic

Awesome! Andrew and Pam were very helpful in helping my daughter with her first vehicle!

Paul Henry

For the first time in 5 years I had the most professional and astounding derive experience ever. The staff was very professional, prompt and kept me informed through the process. Great job.

Wanda Dunlap

Sales Representative Marvin Love consistently shows personal attention, takes control of sale, handles all of details an respects what financial situation is best for our family. There are 4 Toyotas in our driveway. Marvin Love gave us our 1st blessing with a Toyota an we have been repeat customers since. Service is fast and efficient. My son had just re-enlisted in military the day of sale, an it was a heartfelt an grueling emotional day. Marvin Love an staff were supportive, and gave us 1st class service and expedited the sale. I thank all of them for the support an love they offered my family.

Lang McDonald

Working with Lex Woodard was not only a pleasure, but very professional. Lex made my transaction simple and easy. Locating a 2020 Prius Prime Limited proved to be easy for Lex. The entire process was quite pleasing. Thank you Lex! You’re a smooth operator!

George Tolbert

Experience was fantastic, Latrez was a great person to work with. He went well out of his way to make me feel welcome and to give me the best deal possible which he did. Would definitely buy another car from mark mclarty.

Fred Bassett

We arrived an hour before opening purposely so we'd be in the front of the line since we had other obligations early in the day on Saturday. As a result we were the first in line in the Express Lane. Which unfortunately means nothing since one of the staff just ignored us and went around to the outside doors and backed in 2 cars in both bays. And when I asked why the position in line means nothing - he said well even though it says you should pull here for Express service, you should go to the other lines because the service people get to those lines first - and its whoever gets the paperwork filled out fastest. This is a really poor way to conduct business. Maybe you should put a big sign out that says "don't really line up here unless you want to have people backed into the service bays ahead of you and don't bother to come early to get in line."

Melissa Kesselberg

I made an appointment online- straight from a complimentary email. #easypeasy My car was in/out & sparkly when done!

Dorene Marks

I was treated like they had known me a lifetime it was my first time purchasing a vehicle and I would refer everybody I know and I will always be forever greatful that Richard was on the lot when I pulled in I work in sales and he was amazing no sugar coating just took care of my needs and conditions Im so glad I chose Mclarty Toyota

Kwadjo Boaitey

In for a routine +35k maintenance. Service was busy and although I made an appointment and opted to wait for my car the wait was long. But the customer service and vibe in the wait area was great. Everyone was at ease and felt cared for. My Service Advisor Chandler Spiller, was attentive and kept me posted on the progress. He thanked me for being patient and was able to find some coupons to discount my service. Thank you.

Aaliyah Conley

Matt Watkins and his wonderful team at Mark Mclarty are by far the best car dealership I have ever stepped foot into. They gave nothing but wonderful service and did everything they could to get me in an NEW! AFFORDABLE VEHICLE!! Definetly will return in the next few years!

Shirley Brown

My wife and I were stranded at a store without our car starting this afternoon. Toyota was nearby and came to our rescue and started our car. It was near their closing time yet they took care of getting us a new battery installed. Being a handicap person what a blessing this was. Your employee Reagan went above and beyond in coordinating this effort for us. Josh came and started our car so we can get it to Toyota. Once we were there Nicholas took care of the battery installation in a very helpful way. We’ve been with Toyota for years and are very happy with this kind of service.

Todd G

Best experience ever ! I can see why they are so busy. I flew in from Orange County California for a great deal on a certified 2019 Rav4. The drive home was a breeze with lane assist and laser cruise control. Andrew is a true professional !

Michael Dailey

I came in for a simple oil service on my 2011 Fj Cruiser. Service adviser that took my keys and made my ticket of requested service was very pleasant. Only problem was getting in tough with the service are to see if my vehicle service was complete.

Pat Crittenden

I called and got the appointment time I requested. Arrived a few minutes early and Laura Mattix was prompt to assist me. She updated me throughout the visit which was helpful. She was pleasant and courteous to work with.

Shane Pitts

Everything about this transaction was a mess. They added a Roadvantage service contract/warranty that I told them I did not want. It was $1550 extra. I was able to get it removed, but when the paperwork was mailed out, they failed to correct it on the bill of sale. I was about to pay the sales tax on it when I spotted the error. A call to the dealer got the computers are updating response. An hour and a half of my morning was wasted waiting to get it registered, and now I have to make a return trip. The Certified Pre Owned process was also incomplete. There was a crack in the windshield that had not been replaced and the floor mats had been stolen by another salesman. UPDATE - I followed the directions I had been given in the message from the owner and called the customer relations number given. She verified my story and said I would be getting a call from the finance person that I worked with. It has been a week and I still have not received that phone call. There was also no mention of anything that would be done to correct what happened, just that I would get that phone call. I had paid the sales tax on the initial visit to the revenue office, and I’m glad that I did as I have no faith that anything would have been done to correct this and that I would have faced going back to pay it or get ticketed for failing to register the vehicle. I’m starting to believe that these mistakes are made to collect a commission and if caught, the dealership will void it and be right back where they started with no consequences. Too many representatives of this dealership have been apathetic about this situation for me to believe otherwise.

Alex Rateliff

McClarty Toyota's personnel are professional and helpful. However, Toyota's warranty/recall process is very flawed and a waste of time for the technicians, customers, and service managers it is ridiculous for a customer to bring a vehicle in for inspection to see if it needs parts when toyota has already identified the requirement by the VIN. Toyota should authorize dealers to order parts prior to the customers' appointment based on VIN alone. Because of the current policy I wasted the time of the dealership personnel, myself, and a co-worker who was there to give me a ride home. Now I have to wait for parts to arrive, bring the vehicle BACK to the dealer, then have the work done. What happened to customer service? If dealerships could order parts ahead of time, since it is an identified recall, my faulty airbags would be fixed already. UTTER WASTE OF TIME FOR ALL PARTIES INVOLVED. Fix this process.

Christy Speed

The best service and car buying experience I've ever received! They really try to work with you on purchasing a vehicle. Anthony was my salesman that I had been communicating with all week by email on a particular used vehicle I was interested in. I finally decided to go test drive the used car and was very impressed. Unfortunately, Anthony had another customer to help that had scheduled an appointment prior, and so I was asked to work with Richard. They both were great and very knowledgable. I did not purchase a used Toyota; however, in speaking with Richard, and my overall experience, I will definitely be back for future business. Thank you gentlemen for your professionalism and knowledge in the purchasing my new car!

john doe

We dealt with Blake and Sean and had a great experience. I definitely will refer my friends to them and will buy my next vehicle there. They said I’d get half of what they make for me giving them five stars! LoL!!

Jean Moses

Marvin Love prompt attention for my need to drive a reliable vehicle which ultimately resulted in my purchase of the 2019 4 Runner. One thing I recall is that he didn’t ask for a favorable rating on a survey. He didn’t have to because he did an excellent job and he followed through on what he said he would do and I truly appreciate it.

Delores Campbell

Very disappointed truck as issues with electric brake controller they say they can't check it with out a trailer now my boyfriend has to pull it there using his truck we know nothing wrong with trailer because we use it on a Chevy and a ram. They offer no gas money for him to do this. Plus now the dash cluster not right after they looked at it. If we lived close maybe different but forty.miles round trip.

Shameka Hadley

Awesome place to get a vehicle and service on your car. Loved the people there so friendly

Diane Jackson

Everyone I came in contact with was very nice, friendly and helpful. I will have my car serviced there anytime.

Adam Burch

Always an awesome experience! Everyone is super helpful and always able to answer any questions I may have. I love the ease of making service appointments and the accuracy that everything is completed with.

JACK NAPOLI

Jim & the folks at McLarty were top notch in every way. We travel coast to coast & rely on Toyota dealers for maintenance, etc. And, they have delivered every time.

Roshunda McCline

I loved the service I received from the beginning until the end. Everyone was professional and friendly. And they listened to what I said I wanted and went according to that. So thankful to the team.

Phyllis Anderson

It was a true joy shopping at Mark McLarty Toyota and La Trez Ollier was a joy to work with. His confidence and warmth is to be admired this was my first time shopping at McLarty but, it is diffiently not my last. Every employee was very helpful when LaTrez was not around. I really and truly love my new 2019 Avalon. Best regards and may God bless and keep all of you! Diane Anderson

Dr. Merlina McCullough, NBCT

McClarty Toyota has a very friendly and helpful staff. Nick helped me today with my Prius. With the excellent service he and his dealership provided, we are definitely planning to buy all our future vehicles from them. Thank you!

Charline Manning

Great service department, got my 1st 5000 mile maintenance last Thursday. My service rep took good care me. Thank you

addent1906 .

Nice service and quick response to customer. Only note to have someone hand dry the vehicles after wash to prevent spots on windows and body, or increase blower time in tunnel.

Angela Brown

I sat and waited for a good 30 minutes while my vehicle was ready and Wade, the service man, told me that he had called my name and I didn’t answer but yet I was sitting there the entire time and my name was never called. The last 3 or more times that I’ve had my car serviced there it has been the same thing. I end up having to go search for my vehicle because no one bothers to come get me when it’s done and one time, the service man (not the one mentioned above), left and went to lunch with my vehicle ready and me sitting there waiting. There was also a woman sitting in the same room as me that had the exact same thing done to her and the service man that was helping her told her that he had tried to call her and she showed him her phone and said she didn’t have a missed call. They did not even attempt to call my cell phone and let me know my vehicle was done. The last two times I’ve had my car serviced, they have left the sticky from the sticker on my windshield. McLarty is the only place that I have had my vehicle serviced. I was told that it would help to hold the value of my car if I keep it documented when it has been serviced and I always put the book on my dash to be filled out but I nearly always have to go back and have them fill it out. I talked with the service manager about all of the above. We use to love this place. This makes the 2nd Highlander I have bought from there. We have also bought a Toyota Tacoma from there for my husband and we have considered buying my daughter a car in the next few years but the service I have been getting is making me truly question whether I will ever buy anything else there.

ashley g

Randall Robinson was my salesman and I would highly recommend him to anyone. He went above and beyond to make sure my transaction went smoothly. He listened to my needs and got me exactly what I wanted within my budget! I am so happy with my purchase and my overall experience with Mr. Robinson!

Chuck Wilson

Laura Mattix was very friendly and professional. Best service representative we have dealt with since coming there.

dipali Patel

Our sales representative Marvin Love was very helpful. He found me a great vehicle and gave me a good deal too.

Angel Welden

Great salesman, great finance manager, big selection of vehicles, all around great place to shop for a vehicle

Shaun Benhase

I've purchased vehicles from this dealership and I've always trusted them for service. The staff is always friendly and courteous, as well as open and transparent with everything pertaining to any transaction. I've always felt happy with the business I've done with MMT and will happily continue taking mine and my families business here every time. If you're looking for a car, make sure you ask for Marvin Love, there's no one there who can help you fit what you're looking for into a tight budget quite like he can, he'll have you cracking up too!

Dawn Kendrick

I went to see Randall and walked away with a new Toyota Corrolla! I was really nervous because this was my first car buying experience....but he was patient and answered all of my questions.... several times...LOL! I called before I arrived and vaguely described what I was looking , and nailed it! The car he had waiting for me was exactly what I had in mind, the color, the tinted on the windows, the trim, he made it very easy for me to decide. He was able to secure a good price and affordable payments. The finance guy who helped me was very kind as well. They both went over everything thoroughly and made sure I understood. I was greeted outside the lot before I stepped into the building. The while process took only a couple of hours and I drove away a happy girl. If y'all want good service, from folks who want to see you in something want, not something they want to push on you, go see them at McLarty! Ask for Randall...he will get you on the road without pushy sales tactics! Thank you so much!

David Oles

I had a good experience getting an oil change and tire rotation. Dealing with a fleet company adds additional burden to the transaction, and my advisor made it smooth. I would return for service.

Jason Hamm

I hate leaving negative reviews but this is my vehicle we're talking about. I brought my Sienna in on Monday with a few problems that needed to be addressed and taken care of. My service advisor listened to what my concerns were and he wrote them down (so I thought). He advised me that it may be late that afternoon when they get an answer after diagnostic tests. He called me and informed me that they were more than sure they figured out the problems and the part would be put in the following morning and also quoted me the price. The next morning I hadn't heard anything from him so I called a couple of times and left messages wanting to know the status of my vehicle. When he did call me back he informed me that the wrong part had been ordered and now it would not be until Friday until the part could come in (because of July 4). So Friday he called me up and said everything was taken care of and I could come pick it up. I got there, we paid for it and went out to get it. When I started it up it was as if NOTHING was done to it. I was charged 719 dollars for nothing! I understand diagnostic charges are high but it was extreme. I was also informed that my service manager (who also was apparently let go from Toyota just before I walked in to get my van) did not address all the issues with my vehicle to the service technician and now it will be at least through the weekend and next week before I find out anything because I didn't even get a call or message before they closed on Friday. The only reason I didn't give Mark Mclarty Toyota one star was because of the service technician Jeremy and the shuttle van driver, Terry. They were very professional and courteous and I truly appreciate their professionalism.

Blendean Chism

Mark McLarty Toyota is a great place to have your vehicle serviced, it’s timely convenient and everyone is very courteous. You have my five stars, you all rock!!

charmane sheppard

Nick was the best wished I had the kind of service he gave me on every experience at this dealership it was a one thanks Nick

Moisés Moraga

I just bought the new CH-R 2019, and received excellent attention from my sales consultant Blake Zeigler, I fully recommend him. The environment in this office is excellent, I felt well received by all the staff.

Trevor Strickland

Jennifer Murphy is awesome show us alot of different cars explained them to us very respectful and friendly I'd for sure recommend mark mclarty Toyota very professional

Tracy Walker

I took my car in to the NLR Toyota location for service today. Wade greeted me as soon as I walked through the door. He offered a drink and made sure I was comfortable while I waited. He also kept me updated on the status of my car. While waiting, I received a call from my daughters school. She wasn’t feeling well and needed to be picked up. He quickly put me in a rental and had me on my way. He even took the time to call and make sure all was ok. He told me to relax and let him do the hard work. I didn’t have to have the car back until 6:00pm. When I returned, he greeted me and the kids at the door with a smile and jokes. He even helped them to hot chocolate and popcorn. He along with the other staff especially the car rental staff were wonderful. Thank you for making a very difficult day much better. You have earned a loyal customer.

Ashley Watson

Great service comfortable waiting area nice and pleasant staff

Frank Parris

I made app't Wednesday with Dave Swofford for oil change and tire rotation Friday. Surprised when he didn't greet me today. McLarty service was excellent with Jim today.

David Swafford

I own a Tacoma now and have had a great experience with the dealership so we did not hesitate to buy my wife's new Camry there. Bill, our salesman, went out of his way to make our buying process easy. I recommend this dealership to anyone interested in buying a new or used Toyota.

Frank Jordan

Fast, friendly service. No high pressure to purchase unnecessary services or repairs. Laura Lee was great!

Dwight Hill

Everyone was very friendly and tried to help in any way they could. I would like to think Marvin Love In all he do. Nick in the service dept. Memory our tech. And all the people who assisted in helping with our old van and the purchase of our new van Thank you all and may God bless you.

Rock City

Great service. Fairly fast.

Joan Banks

The salesman and the financial manager were very pleasant and accommodating. We came from MO to get the car and it was ready to go. Your customer service is exemplary!

Cesar Santiago

I come here for oil changes not necessarily for the great prices, but because I can trust that the quality of the work is the best! I’m always greeted nicely and attentively by all of your specialist. Rear experience every time!

blueberry sans all lovers

Everyone was nice and helpful. Made the buying experience so much better

Jimmy Cotton

The service done on my Toyota Prius was prompt and they did an amazing job. Unfortunately the customer service at McLarty Toyota was atrocious! I understand that they are busy but I must have called at least a dozen times throughout a 2 day period and all but 2 of those I was put on hold and then disconnected or I was sent to the service technician voicemail. I left multiple messages and NEVER rec'd a call back. Fortunately the 2 times I spoke to the service technician I was informed of the service needed on my car and the second was that it was ready. Though I appreciate that information and the technician was courteous it would have been nice to have been called and informed rather than having to call a dozen times just to get any information. I am a devoted Toyota owner and if Mark McLarty Toyotas Sales Department is anything like the service department I can assure you I will not buy a Toyota at this location.

Michael Reeves

The entire staff from start to finish made it a very enjoyable experience. Even after the sale the customer service and parts department was equally impressive. Good business

Sharon Prince

Had a tire blow out on my trip between Horseshoe Bend and Houston. The person who helped me worked very hard to make sure that my tire warranty was honored. And then we were back on the road.

Kinyata Gray

Richard was great during my car buying experience!! He ensured that I left happy with my vehicle and took the time to comb the lot. When my perfect car wasn’t there he surprisingly told me that the specific car I desired was being delivered soon! I was thrilled and bought the car sight unseen. The entire process was seamless, and my car was delivered a few days after! Richard communicated with me during the entire process. Definitely choose Mark McClarty and Richard for your car buying needs!

Dana Bailey

I needed a cash car quickly, Brian Barton was an excellent salesperson and was extremely helpful. I never felt pressured and even felt like he had my best interest at heart. I can't speak for the other salespeople but Brian was great at his job, and I would definitely recommend talking to him if you need to buy a car. I ended up leaving with an amazing deal, and I'm very happy with my vehicle. Thanks McLarty Toyota, and Brian.

Carrie Hyde Scott

Matt Watkins worked hard to find the perfect vehicle for me. He was understanding and never pushy. It was a relief to work with him finding my new car! Thanks Matt!!

Penny Gullette

The service Reps are courteous and helpful as nd informative

Deborah Day

Went in for routine service. Nick, the service advisor who took care of me, did an excellent job of coordinating team efforts to get it done. Got me in and out in about an hour or less. Very professional, courteous, and attentive to service needs / concerns. Sensitive to economic factors. Excellent customer service! Even made sure my car got much needed cleanup when finished! Could not have asked for better service!!!

Teresa Barbery

Andrew O'Connor has got to be the best sales person a car dealership could ever have. He went above and beyond to assist me on this journey. And you could tell that he loves what he does, The experience wasn't about a commission it was truly about the buyer and my needs and wants. Highly recommended.

Matt Burks

Typically I would give a good review of this dealership. This trip was not one of those times. I arrived for scheduled service and no one was came out to the service line. I waited for about ten minutes before someone came and got my keys. They seemed very rushed, took my keys and I went to the lobby. Despite being thirty minutes early it was two hours before I left from a simple oil change and tire rotation. This is frustrating due to my previous attempt at scheduled service being told it would be two and a half to three hours wait and I would get in and out quicker if I came during the week. No mention of the recent recall notification sent by Toyota concerning the sudden stops caused by the front sensor. After my 25k mile service is complete I won't be coming here for service. Prices at the dealership are too inflated anyway.

Krystal Ramirez

Tyler was a great salesman to work with!!! The purchase process went really great and fast. And I love the new car but...not as much as my 16yro will when she gets it Saturday for her B/D!! This is my second car purchase with McLarty and I am definitely a satisfied customer! :)

Pam Kitsmiller

I let my car run out of gas And even after putting several gallons in it could get it started. Had it towed to McLarty was checked out and got it up and running again quickly. Was kept informed by Nick and Kami my salesman made sure I was comfortable. Even got a delicious hamburger and all the extras for the Memorial Day celebrations. Could not be happier Thanks

Tyler Deacon

I have left my vehicle with McLarty Toyota on two different occasions (about 2 years apart). Both times, a member of the McLarty team drove my vehicle into a pole. The first time was the day I bought my vehicle from them, an employee was driving it to get gas while I was signing the paperwork and reversed into a pole at the gas station. The second time was when I brought it in for a software update. A different employee was taking it around back and drove into another pole. McLarty did replace the parts for free after both occasions, but they tried to be sly the first time and just buff it out, but it was poorly done and I could still see the dent. I gave them two stars because they were upfront and honest about what happened and fixed the vehicle for free, but I will never trust them with my vehicle again.

Geoff Swearengin

I would not recommend the service department to anyone. I was stupidly talked into a "fuel system cleaner" for $180. To rotate and balance the tires the charge was $150. Also we got our truck quoted to replace a plastic handle and it was going to be around $300. The service department is an absolute rip off and I will be taking my business elsewhere from now on. I have been using them since I bought my Camry in 2014. EDIT: I never heard from anyone besides the response here.

Sankar Devarajan

Great service advice rendered by Mr. David Swafford. He is very customer friendly and patiently heard my concerns with my vehicle and resolved issues amicably. Overall, it’s outstanding service by him and he is well deserved to have 5 Star.

Deborah Ireland

Everyone was courteous. The experience was expedited and handled in a professional manner. We left the dealership educated on a new vehicle and ready to enjoy it. This was our fourth time to use McLarty Toyota and the third time that Marvin love has leased us a Toyota Tacoma.

Sgm Davis

When my family and I arrived at Mark Mclarty Toyota, we was greeted by one of your saleman's. He demonstrated his professionalism and knowledge in dealing with customers. Richard was truly helpful on obtaining our vehicle. Thanks, to Richard and Toyota. We surely appreciate Richard and Toyota Dealership.

laticha beasley

Went here to get a new tire and had a great experience. Even found out I was in dire need of new brakes. JJ went above and beyond to make me feel at ease and Laura Lee was super friendly. Will definitely trust them with my car in the future!

Carla Miller

When you have a recall you should let the customer know you have to order parts!

Marsha Fisk

Greeted with pleasant attendant. Fast service. I would recommend McLarty Toyota to my friends. Thanks

Denise Ralls

I am an avid Toyota buyer and always had one. In the past 2 & 1/2 years, I purchased 3 cars (1 new and 2 used) from Lex Woodard. His knowledge, expertise, friendliness and caring is why I go back. He surpassed all expectations in buying a vehicle. The service team (Jennifer, Christopher and Laura) have also gone above and beyond to make sure my service needs were handled effectively and promptly. The trust and respect you receive from the team outperforms any service department I have experienced. My experience at McLarty Toyota has exceeded all expectations.

THOMAS MAY

Great experience purchasing our new Toyota. Our salesman, Kami, was absolutely superb!

Barbara Dennis

The best car buying experience I have ever had! They were honest and had my best interest in mind. I would buy another car from them.

Clarisa Santos

The cashier’s desk are extremely helpful, despite constantly juggling multiple inquiries at the same time. They took the time to look over my paperwork and help me understand my repairs and fix the dispute I had over different quotes. Great customer service.

James Farrell

Good service staff and wait time. Overall pleasant experience.

John Perdue

My sales specialist was Matt Watkins, who was friendly, not pushy or overly pressured at all. He was helpful from the time I scheduled the time to come in until the time I drove off the lot in my new truck. I was there on a Saturday and they were very busy, so it took longer than I anticipated (3 hours) but Matt stayed in constant contact with me throughout. I told him what I wanted to pay and he used that to get the deal done. The time w/ finance signing paperwork was also smooth and very easy & free of pressure. I fully recommend Matt & McClarty Toyota to anyone looking for a professional and easy car buying experience!

Brena Duncan

Chris was very helpful and informative. I appreciated his politeness and professionalism. Despite how busy the service department was they took care of my vehicle in a timely manner.

Jantzen Haley

I’ve always had a wonderful experience at Mark McLarty Toyota. I’ve been going there for years, and they are always up front and honest and help me make an informed decision when it comes to maintenance for my vehicle. Great prices and great staff!

Barbara du Lin

Awesome wonderful people work here. I was traveling alone from New Mexico and the engine light on my Prius came on. Yelp led me to this dealership. 41 miles away. Sweating all the way. Greeted by Friendly. Professional. Very nice people who took care to get me on the road again quickly.

Marvin Miller

I can only speak on the service department. Even though certain people were helpful if your'e going in for a oil change be prepared to stay over 2hrs and that's with an appointment.

Jason Hyatt

Really was a great experience. I connected with Lex Woodard through their website and was able to ask questions, negotiate deal (new car and trade in), and secure financing all before stepping foot in the door. Text and email...he was prompt and professional. When I arrived every item we agreed to was honored without discussion. In and out in a couple hours with my wife’s new car. Couldn’t be happier with the experience!

Marlo Lovelace

My new service adviser Wade Neal was outstanding!! He was very informative. He let me know of the was past due maintenance needed on my Highlander. I’m scheduled to have the past due maintenance done next week. Also Curtis Irvine customer service representative and Gary the oil technician had excellent customer service. They got me in out in about 30 minutes. If I could give these 3 gentleman a thousand stars I would. I will tell family and friends to ask for them when they bring there vehicles in to be serviced. Marlo Lovelace

Tiffany Williams

Excellent customer service. The salesman, Anthony Stokes, was very professional but down to earth. I would recommend this dealership to ANYONE!!!!

Jamie Jones

Friendly staff. Latrez thoroughly enjoys his work, which shows in how he treats his customers. They stayed late to make the sale, and it was quick and easy.

Michael Adamson

Mr. Larry Parks and Mr. Marvin Love took very good care of me. Everyone was very approachable and wouldn't let me leave without answering all my questions. Thank you for your patience! Would definitely recommend this dealership to anyone! Thanks Marvin!

bob bailey

Great experience! Bruce knows his business and is wonderful to work with!!!! We will be back!

Brook Nix

BJ Tyler was the nicest car salesman I have ever dealt with! We had been to another car lot that morning and were rushed around and pressured into buying, but BJ took the time to discuss everything with us, and put NO pressure on buying which was such a relief. He genuinely treated us like family and we would recommend him anytime!

Morgan Verkler

Kyle was so patient and helpful as I spent time deciding which vehicle was perfect for me. From test driving to working with me on what worked best for my financially, he was so easy and kind to work with. I drove away in a vehicle I adored!

Mashela Miesha

I went in to get a recalled part fixed. They weren’t able to fix it just yet but I only had to wait maybe 30 minutes and they set me up for a time once the part is in! Nice people. Beautiful lot. Quick service.

Mark Brown

This is our third car purchase at McLarty from Marvin Love. The entire process has been seamless and easy every time. Marvin has taken great care of us not only when buying but also dealing with service, collision repair, scratch & dent and rental. He is the penultimate personality and has helped us through every phase of taking care of every vehicle. I am always happy to hear his voice and hope to buy from Marvin for many years to come.

Michael Che

Can’t complain about anything my fist vehicle bought for my wife , first walk in got serviced frome the guy his name Randall Robinson , he such nice guy ,Thankyou Randall !

Shirley Smith

I had my oil changed and tires rotated. The job was done in a timely manner and the service was good. I’m always pleased with the service and concern shown by my now personal salesman Randall Robinson. He treats me with great respect even though I am not buying a car. I will always give him a perfect 10. Shirley Smith

Jeffrey Braden

Blake was very friendly and helpful. Would recommend buying a vehicle from him.

Nika Martin

I had an amazing car salesman Andrew O’Connor, he is wonderful. He’s a fun, funny, laidback, smooth guy and he answered all of our questions. Hard worker and determined to make you happy. I can’t forget Mr. Jesse Mosley the finance manager he was amazing and above amazingly awesome. I glad God put him in our path he work with you and for you. Keep up the good work guys.

Dewey Mccabe

I will definitely buy more cars from McClarty Toyota. Blake is a very good salesman and did not push us one way or the other. He listened to what we had to say and worked Very hard to get us what we wanted and was understanding when we told him we needed to think about it. If you need a salesperson call Blake Zeigler he is the best there is around.

T A

Extremely friendly and professional with no pushy sales Pitch! Andrew O'Conner and his management team did a great job helping us in every way possible!! Great Service from good honest people!!!

Tamara Russell

My salesman, Blake Ziegler, made my car buying experience wonderful! His patience and hospitality did not go unnoticed! Highly satisfied with my purchase!

Shane O'Cain

I've been involved with 3 vehicle purchases from this dealership and have had great experiences each time. The service department is top notch, staff are friendly and very helpful. I actually look forward to the experience when it's time for one of our vehicles to be serviced. I firmly believe I've become a life fan of McLarty Toyota!

iCriedWolves

I literally had the most amazing experience here. I had originally called BJ before I was in the market for a vehicle to best figure out how to budget and plan for the optimal time to buy a vehicle and then life happened. Not only was he helpful before, but afterward he went above and beyond. He helped us stick as close to our budget as possible (which was very tight since this really came out of nowhere), and then helped us find a hopefully forever vehicle

Gail Hodges

Absolutely great place to do business!! Very professional, polite and listened to my requests for what I wanted in a Camry. Would highly recommend this dealership! Our sales person Marvin Love is a great person to help you.

Amanda White

Quick service, great communication and excellent prices!

dudeman8384 .

Chris did a great job in keeping me updated on the progress on my vehicle. Very friendly,humble, and professional. Would be glad to work with him again.

Danielle DeJesus

Loved the atmosphere! Everyone was super friendly and helpful. After servicing, I still had time to make it back to work ✌

Erik Shollmier

Mark McLarty Toyota and Wade made our repair as easy as it could be. It was done quickly and professionally. I would recommend Mark McLarty Toyota's service department to anyone. Thank you for the great service

Kyle Mcmahon

Service Dept has gone down hill in my opinion since Mclarty took over. Then it has gotten even worse since one of there service writers slash mangers left this summer. Today took my 4 runner for a basic service. Everything was going great. Untill the end. My 4 runner sat in the return area for over 20 minutes. I tried to get the attention of my service writer and was pretty much ignored. Once I did he said no one brought the paper work to him. Which I understand may not be his fault but still bad management to leave a customer sitting there for that long with there car done. I wish they would go back to the oil change area being separate service writers like it was under north point.

Roberta Clark

Talk about a TEAM effort! I went in for an oil change, where 2 oil leaks were found & diagnosed during the visit. Chris, Kemp, Wade & Blake checked my engine, explained the work needed, and gave me a detailed estimate. Their attention to detail & reliance on each other to make sure the problems they found were correct...reassured me that I was in the right place to get my vehicle taken care of.

Yvette Ledbetter

Lex was an awesome salesman and put me in a new Toyota that was in my price range. Would definitely recommend him and this dealership. They will work with you!

LaKisha Broadway

I had the worst experience ever at McLarty Toyota today and I will not be returning. I spent 5 hours there and left completely unsatisfied. I took my car in for an oil change but also had a cabin air filter replaced and a cowl cleaning done per Mclarty recommendation. When I left my a/c sounded horrible, I had a major oil leak that I didn’t have prior to coming in and I had a check engine light on that was not on when I brought the car to McLarty. Upon returning it to the dealership for an explanation, they check the car and told me they forgot to close a clamp on the cabin air filter which is xplaoned the a/c sound but could not tell me why my car was leaking so much oil when it had not been before. If the car was leaking that much oil prior to the oil change they shouldn’t have even changed the oil. This is the first time I have had problems with them since they became McLarty but I will not trust them with my car again. I will be reporting this to the attorney generals office and the better business bureau for further investigations.

AJ Phillips

My experience was horrible. I went in on Monday stayed about 4 hours, and they couldn't figure out what was wrong. I called the shop Wednesday on my way back and talked to a gentleman named Nick and asked about seeing if we could put my truck into the shop to fix the problem. He said he needed to ask someone and would call me right back, and he NEVER called. I then brought it back in on Thursday they kept it until Friday evening and STILL didnt fix the problem. I contacted the agent Phillip who was assigned to my truck and called at 9 Friday morning he wasnt there. Called at 10 he didnt answer. Called at 11 finally got him, he told me that he would get with the technician and call be back at noon at the latest. NEVER recieved a call or heard from him until I called at 3:30 he told me they didn't figure it out and I could come get it. While I was there Monday I saw a sign that said I could get a transmission fluid replacement for 10 dollars or get two things done for 25. I decide just to stick with the transmission fluid replacement. I talked to the service rep Phillip when I dropped it off and asked if they still had the $10 deal going on, he said YES. I showed up today to pick it up and had over $200 bill waiting for me. I still have the picture of the sign, to prove my point, because as I was leaving they made sure to change the sign. I was told many times by my service rep Phillip that he would call me to give an update on my truck and he only did one time after I called him at 3:30 Friday evening.

Patty Cahoone

Very good experience. Friendly staff and took care of us in a timely matter.

james jacobson

Worked us in unscheduled. Were very attentive and took care of all the details.and our concerns.

Brian Harvey

Camy is always a low pressure, personable salesman whose primary focus is nurturing long term relationships with customers. We've bought over 5 vehicles from him over the years, and have had friends and relatives do so as well. Service is also very high quality and we've been able to use the same technicians and advisors over long periods.

Marquietta Smith

Thanks so much. Roger was an awesome salesman. He made the experience worthwhile and didn’t have me there all day. I am enjoying my new vehicle. Shout outs to Mark McLarty Toyota!!!!

Jake Beck

This was my first time purchasing a car via text. I will never purchase another car any other way. Randall was very professional and efficient. He made our car purchase effortless. When I look to trade in my Ford F-150 I will be looking to purchase a tundra and will absolutely start by looking at McLarty Toyota. Thank you Randall for all your efforts! Sincerely, Jake Beck (happy customer)

Ken Dillon

Had service appt scheduled for 7/6. I knew that I had an alternator problem. Battery light was flashing. I charged my battery to get to the appointment. Specifically put in the online scheduling form "please check my alternator". Specifically asked the advisor "please check my alternator". When the advisor called to tell me the vehicle was ready, I asked him "was the alternator checked". He said No, but the battery tested fine, everything is good. So I drive home from service appointment, and now I have a dead battery. We have been coming there for a few years for service, and in the last year or so, the customer service has really been lacking! I'm very upset, hoping that they will handle the situation on Monday. I was fully prepared to pay for a new alternator, and I am still prepared. I'm not trying to get freebies. I just wish that it would have been checked. Now I'm stuck without a vehicle for the weekend. You can reference RO# 174086, and read the comments in the associated online scheduling form, where I ask to have the alternator tested! I will be happy to Edit my review, if a Service Manager contacts me

Tenisha Noland

The staff were nice and I had a good experience with the service department. PLEEASE do not change for the worse.

Megan Badillo

Always nice and professional service. Timing is decent. They have yet to try to push me into doing anything extra outside of scheduled maintenance.

Sourav Das

Roger did a fantastic job. We were his first customer. Roger was polite and understanding. Very pleased with the purchase from this dealership. Will do business again.

Bill Lee

Nick was awesome! McLarty Toyota will always have my business!

Roger Perlsen

Always great informative service. Staff are all 5 stars

Ray Hight

Lex Woodard and Bill Fortson were awesome!!! Far and away best experience ever when purchasing a new vehicle. Total attention to the customer while never exerting sales pressure. Will certainly recommend and use for next auto. Thanks again gentlemen! New C-HR owner

Lorrie Atkins

Couldn’t be happier with our buying experience with McLarty Toyota and our salesman, Randall R., and Phillip in finance! ♥️♥️ Will definitely buy from them again in the future and will refer everyone we know! No run around, no haggling, no pressure! Just honest guys offering the best deals and willing to do whatever they can to get you in the ride you want! Perfect buying experience!

Kenneth King

This was our first time at thus dealership but will not be our last. They were awesome, not pushy like most. Thank you Richard Warner and Tom Lewis a great experience.

Cathleen Stadler

From outta town and needed my vehicle serviced with oil, brakes, and A/C. Fast and very friendly! Highly recommend!

Shawn Johnson

McLarty always works to achieve the best in pricing and service. Kudos to Tevin for being a great service technician.

Joe Kearney

Kuddos to the service advisor for excellent customer service and retention . Nicholas Harper .

Jay Sadler

I and my wife were treated very well by the staff at McLarty Toyota. I told them what i wanted and they found it for me at below the price i was willing to spend. One of the things that made it a good experience was they never tried to sell me something i was not in the market for very rare for a car dealership and will recommend them to anyone looking to buy new or used vehicle

Daniel Salman

Brought car in for basic service; oil change and tire rotation. Explained to advisor that my vehicle has 2 different sized tires on both front and back. Gave specific instructions on rotation. A few days after the service my wife noticed the larger tires on the front and smaller on the rear. I spoke with the service manager Scott about this issue and we agreed to me bringing the car in the next day and for me to get a rental car. Scott ensured the car was corrected which I was pleased and grateful. The only concern I have is, was the tires rotated correctly or once it was done for the second time did the tires go back to the same side of the car when i brought it in originally? Also, it caused me additional time out of my day to stop by to drop off and pick up. I appreciate Scott's willingness to compensate me by having the car handwashed. Please don't put armor all on the floor mats in the future. Could create a dangerous situation as it is very slippery. Thank you

Valencia E.

Always great service at McLarty's. I have a Mazda that they also service. Nick, who was my service advisor, was AWESOME! He made recommendations for potential problems that needed to be addressed in addition to the oil change. Great people! Great service!

Jodilyn Owen

Had our car towed there when it died mid- road trip 2 hours from home. The service was closed but the sales people gave us air conditioning to cool off in and kindly helped us figure out how to leave our keys for the service guys. No clue if they'll be able to fix it but very helpful when we needed it!

mackenzie young

Bruce is the absolute best! My husband and I both traded our vehicles at the same time and he made the process effortless! The finance manager Phillip stayed late to get our paperwork finished and thoroughly went over all the details with us. I highly recommend, will continue to use this dealership!

Lisa Damico

I was having some noise every once in awhile coming from front brakes for the last year. I asked service at Mclarty to please check my brakes. Twice in 9 months!! Both times...your brake pads have plenty of wear left...BS...six months later grinding coming from front...BOTH ROTORS ARE TOAST because they NEVER CHECKED THE INSIDE PAD!!. You guys owe me new rotors. Incompetent.

Suzanne Bean Smith

Thank you! Everyone was cordial & pleasant, updating me on the progress of servicing my Avalon. I will definitely recommend others to McClarty Toyota!

Chris Gardner

When I called this morning to see if I needed an appointment they told me there were no appointments available and they would just work me in. I asked how long the wait might be, they said no more than 30 minutes. Since it took them 3.5 hours instead they changed my oil for free.

John Faircloth

Outstanding experience! My wife and I couldn’t be happier with the service we received. Every point in the process was flawless and smooth. Highly recommended!

Leonard Washington

The sale guys are the best they work hard to get you into the Car,Truck, SUV that you want check with mr love at mark Mclarty Toyota

Eunice Khoury

My service was scheduled at 10am. Appointment was confirmed via text. The service manager spent extra time showing me some of the features that I had not mastered. I am very grateful for his time. Rate a 10+++

Leah Frey

I arrived early. The team at McLarty Toyota got me right in and serviced my car with minimal wait time. The fastest I’ve ever been seen before. And, with a child along for the ride this was a blessing to be able to get in and out. Will definitely continue to use the Toyota service team here at McLarty Toyota.

Susan Regan

Service advisor was very friendly and punctual. Took great care of my car in a timely manner.

Marsha Norwood

I called Anthony Stokes to look for a car for me and told him exactly what I was looking for and he delivered. He is very knowledgeable about the inside and outside of the cars I test drove. He was able to tell me the differences between the ones I was deciding and helped me make the best decision for me. He is all about making you comfortable with your purchase and making sure he sends you home with a car you'll love and not just tolerate. His customer service is phenomenal and he assisted me with getting comfortable with my car before leaving. I recommend him to anyone. Also, Randall Robinson also offered very helpful advice and information that helped make my decision. So my experience was EXCELLENT!

Mitchell O’Callaghan

Very helpful and easy to work things out with. Got a phone call when the car I wanted got there and I left with it a few hours later. I would highly recommend coming here, and I’ll definitely come here if I want another car in the future