Reviews of Jaguar Little Rock (Car Concessionaire)

Natalie Tewfik-Saad L

Brilliant experience with service at Owens Murphy in Little Rock, the staff were very professional and helpful.

Kathi Maffit

Very professional and GREAT customer service is their priority!!!

David K. Pierce

Your Service Advisoe Ms Taylor is truly extraordinary, Thank You for your superior Service - D K Pierce

Ricki Martin

David Arnold sold my wife and I a Chevrolet Equinox. He was very pleasant, helpful, and polite to us, and most of all he was not aggressive and took his time explaining and answering any questions we had. I would definitely recommend this guy to whoever that is shopping for vehicles.

Alexander Betton

Matt guided me through the pirchasing process in a seamless, professional and friendly manner. When I'm ready to purchase another vehicle I will be looking for him.

marvin akins

Disappointed. Spend over 500.00 and still have the problem that I bought the car in for. I paid for a oil change and my fuilds was was not checked. I found this out when I try to clean my windshield a week later and had no fuilds.

Bev Hargraves

Excellent service and friendly employees; what more could you ask for?

Joyce Sandifer

While vacatiioning, i was driving from Hot Springs, AR to Branson, MO and a warning light came on in my Jaguar XJL. Owens Murphy Jaguar in Little Rock, AR was the nearest dealership. I had my car towed to Owen Murphy. What a wonderful experience. GOD gave me lemons and then used them to make lemonade. I am compelled to share this experience with the world. The entire team went above and beyond what was expected. An extra special shout out to Ashlea, our Advisor and to Matthew, our Technician. You both exemplify and embody what customer service is all about. Ashley even called to make sure we made it safely home to New Orleans and to inquire how was everything with my car. She made you feel like more than JUST A CUSTOMER. QUODOS to you ASHLEA. May God bless you and the entire Owen Murphy Jaguar team. You guys rock!!!!!

Jamelyn Ragland

David has gone above and beyond to help me find the right car for my family!

Rxer 2015

Always excellent service. Very welcoming, kind, and go over every service performed on tlmy Jaguar. Best service compared to Cadillac, Honda, Acura, and GMC.

Cheryl Byrd

Excellent service from the service advisor to the mechanic. Maintenance scheduled with Taylor on short notice. Got me in and out quickly. Showed me what the results of the diagnostic were and results after the service. Friendly faces, professional attitude. Pleasant experience. Will go back again. Thank you Taylor and Cody

desiree hall

My first time visiting this dealership. A 5 Star Experience.. I'm looking forward to our new relationship.

John Lopez

I have been a Mercedes customer for the past 20 years. In my visit to Owens-Murphy, I met a sales rep named Desiree Lovell. I had a very positive experience which resulted in me purchasing a Jaguar. I feel that I was treated well in my trade and the buying experience was great.

Dr. Jason Chambless

Always great service. Great staff as well!! Kelly always takes care of me

Altus Buttry

I have to say they are good people there. I took my car in for some repair. They accidentally cracked my windshield during the test drive. They replaced it no charge. But my rain sensing wipers wouldn't work anymore. They replaced the sensor three times but still had issues. So the replaced the windshield again and sensor. Still had an issue with the sensor so they cleaned it. But unfortunately it still does not work. I gave 3 stars instead of 5 because of the sensor. But they gave me no hassle. Super nice. Didn't try to screw me over in any way. Good peoples

Alejandro Ramos

Really great experience

Michael Hall

Scheduled a recall maintenance 7-10 days out, half the recall was completed day of service, and was advised I’d have to come back again later because one of the parts wasn’t in and would take 3 days to get there. Seems the advance notice would have been ample time to order needed parts. Was told they weren’t sure if mine would need one or both parts, but seems the VIN on file should have told them that before I brought it in? People were kind and helpful, but now I have another hour drive there and back and who knows how long at the shop on another day off. Hoping for better organization next visit.

DALE Rak

Great staff perfect service department

Ashley Dyer

I have nothing but positive things to say about Owen Murphy! The staff is incredible, customer service is phenomenal. I would absolutely recommend Owen Murphy Jaguar Land Rover Volkswagen to everyone I know!

Butch Sauers

They always take great care of me and my car.

Rollin Caristianos

Service Dept was very accommodating and very little wait time. Everybody was courteous and helpful!

Tony Tanner

Also experience, very knowledgeable salesman. He was not pushy or demanding and met all of our expectations. Would definitely recommend to this dealership for any car buyer

Robert

Had a great experience buying my Jaguar XF from this place. I have bought dozens of new cars in my life at many dealerships. So I have some idea of how a dealership should be run. I was very impressed with this place. The sales manager (Matt) actually took me on my test drive. Which was a plus. I met the service manager and they spent time with me making sure I understood the electronics in my car before I drove away. They even had good coffee and Macadamia Cookies while I waited. I would highly recommend this dealership!

Daryl Wilkerson

The repairs so far appear to have been done well, however; the issue is I scheduled my vehicle repair on a day when they would provide a loaner; so I took my car in Thursday morning and got the loaner. At the end of Thursday I had no info about the repair. All day Friday and I received no information about the repair. All day Monday no info. I called at the end of the day Monday and my advisor wasn’t available. I left a message and did not get a return call so I asked for someone else and was told that parts had been ordered. All day Tuesday no further info. Then Wednesday morning I get a call from the original advisor saying the parts have been installed but I need additional service. I authorize the service and the next day I get a call stating my vehicle is ready. I would have greatly appreciated a daily update about the progress of the repair. I’m assuming since I had a loaner vehicle, it wasn’t important to contact me daily.

Dr. Merissa Beard

Michael was extremely professional and efficient. We felt taken care of! He was available via text and phone on his private cell when I needed help with my new car. I feel part of the Jaguar family and we are looking at purchasing another car for my husband :p If you need a Jag or Land Rover and you are ready for a first class car buying experience, Michael Vickers is your man!

Brent Dyer

We had to have our XE towed here after getting bad gas on the first day of our Spring Break. The employees in the service department were a bright spot in a pretty bad situation. Everyone was kind and friendly and really seemed genuinely concerned about our plight. I can’t recommend these folks enough. Truly exceptional service.

Draven's Lair

Great selection of luxury vehicles in Arkansas, what a place to buy a car!

Larry Evana

The dealership broke a piece on my car while doing repairs and then wanted to charge to fix the piece they actually damaged. Unbelievable! Butch did not step in until I complained and ask to see him. He never came out to see me but did waive the charge. Should never had got that far

Billy Moreland

The folks at Little Rock Land Rover Jaguar have went above and beyond to get my needs addressed when I had an emergency and needed to have my vehicle right away. They are a pleasure to work with. I would recommend them without hesitation. It's refreshing to be told the truth by an auto service center.

Jeff Basco

Great people. Great product. Great experience.

Nathan Oberste

Worst service. Would not call back. Once I got ahold of dealership. Was told they could not fix a jaguar was obsolete. After being told the week before they could fix it. What a joke.

JDSPORTS94

Need more diversity!! African Americans are treated unfairly when it comes to service due to race, I have a service warranty on my vehicle I asked the advisor to check my brakes and examine my vehicle for any issues that need to be addressed he stated that if there any repairs that needed to be done it will be taken care of my vehicle sat for 4-days and without being diagnosed about any issues plus I had to catch rides because I was not offered a vehicle to drive for my inconvience, please.go.somewhere else if you are a person of color

Barry Sims

Very pleasant transaction. The people were very nice and helpful.

Leresa Evans

It takes weeks to have an appointment with a service person. You leave message for ANYONE and NEVER GET A RETURN CALL.

Donya Catlett

Love Jaquar

Disoriented Snow

Great service

Tanver Mondol

The worst Jaguar dealer that I ever been.

Shannon Donley

I purchase the car from Owens Murphy. I was highly dissatisfied with the service department customer service.Taylor was dishonest about the service that was done to my son's car. My son Imani and my husband Lawrence left Imani's car at the dealership on 3/5/19 for a diagnostic that my husband was later told was not performed , about 2 hours later she called for them to come get the car and my husband ask how did the diagnostic go and she told them that everything looked fine to her expect that the water pumped needed to be fixed which is why we took the car to them in the first. Prior to leaving the car she asked to see the paperwork from Parker Lexus for the diagnostic. Son and my husband on 3/6/19 went to drop his car off as soon as they opened 7:30. Taylor told them it's a 5 hour job she could not tell us if it would take longer then 5 hours. After 5 hours without a call my husband and son went back up to the dealership to see if it was done or not and Taylor told them because it's not a German car the job is going to take longer because the technicians are not trained to service non German cars.They keep the car over night until 3/7/19 around noon. We were never offered a courtesy vehicle.That night my son checked the coolant level of his car and it was none in there. My husband called the next day to tell them it was no coolant in the car they sent Frank out to put coolant in the car which he over filled .

Justin jman

I purchased a Jaguar F type R from Matt at jaguar north little rock. Experience was great. Exactly what was expected when spending 100k+ on a vehicle.

Jacqueline Stewart

David Arnold was excellent! From the first interaction over the phone, he was pleasant and very helpful. He was able to get us an amazing deal on our new Range Rover which we absolutely love. His no-nonsense, hassle-free, upfront and honest demeanor made this experience so easy. He even gave us recommendations for restaurants in Little Rock and Memphis. We definitely would strongly recommend David Arnold if you are in the market for a new vehicle!

Jo Stevens

Very prompt service & wonderful staff, who are very friendly and good at their job.

Rebekah Dixon

The staff is so friendly and the service is wonderful!

TheSonglvr .

Outstanding service. Very professional and courteous. Al Collette

Sonya Burks

Wonderful car buying experience. No pressure and I was in and out very quickly. Not your typical experience!!

Angel Guzman

What a tremendous experience at a professionally staffed dealership. All the staff were helpful, professional and courteous. The Jaguar XF is the car of my wife dreams. She absolutely loves it. Matt and Jonathan were most helpful in ensuring that we knew all the components of the vehicle and getting us the car we want. Jaguar of Little Rock, AR will get you in a beautiful car. Whatever it takes. I want to thank everyone at Jaguar of Little Rock for all the help in getting my wife and I the car of our dreams. Job well done!... and to Jaguar of Little Rock (Owens Murphy) we will be back in a few years.

Daniel Brown

Great purchasing experience. Service always prompt. I've purchased two vehicles through Susan. She's friendly and easy to work with. Highly recommend.

Kenneth Wright

I was greatly disturbed by the services I received from Jaguar in the begin! Then Don Howard with the help of Chris Wright made things right with me and my XJL Jaguar . for a while I was saying I will never buy another but after Don started handling my car I love it and I'm considering buy a new one THANK YOU DON HOWARD you do a great job of making thinks Right for me !

javed mondol

I had to go Little Rock Jaguar just because there are no other option, if you live in Little Rock. I complain to Jaguar how they do service the car. Other then fixing the problem they refuse to service my car. NOTE: I was very surprise by looking at the reviews rating and then I realized most of the rating are fake. They have only 5 or 1 Nothing between (except 1) and if you analyze the review you can tell all the reviewer has only 1 review done and that IS ONLY 5* FOR LITTLE ROCK JAGUAR hahha

Ken Bittancourt

Great service. Everything was clearly explained. Service was faster than estimated. And, my car was washed. Highly recommend!

Barrett McAlister

Amazing vehicles, staff isn't pushy or obnoxious and are obviously passionate about the brand. Locally owned and the owner is very hands on to make sure customers are happy. Service Department rocks too!

Steve Hula

Purchased a 2014 Toyota Camry Hybrid from this dealership. It had a clean carfax and drived nice. When we got it home we tried to pair our iphone with the system and enter voice commands, but had no luck and is first time I have ever had this option an a car I have owned, so took to the Toyota closest dealership as the service tech said to bring it by nd he would do it no charge. He tried and tried and could not do it. Said the bluetooth and voice commands have a serious problem. We called Owens Murphy to ask them to fix this issue, they said we bought the car "AS IS - NO WARRANTY" so guess we are now stuck with getting this repaired at our own expense. Wish they had told this to us before purchasing the car...

Rob 8 Seven

Good prices and work was completed properly. Will be returning for future service.

Christy Wilson

Michael is an AWESOME sales person. Wonderful experience and would recommend to anyone. Ask for Michael!! I absolutely love my Range Rover!!!

Kathy Cody

We had a great car buying experience, Matt our salesman was very helpful through the whole process, addressing all our questions and concerns. Our salesman (Matt) has followed up with a phone call checking to see if we had any additional questions and enjoying the new Jaguar. Great buying experience.

Lloyd Franklin

Awesome

Jacquelyne

At Murphy Owens jaguar my experience was wonderful! Everyone was very caring and attentive and made sure I was ok. The man that helped me was very nice and cared about me and made sure my jaguar was serviced properly. I will continue to go there for services. I was treated with the upmost respect! Thank you Murphy Owens! I will refer anyone to go there to buy a jaguar or get any jaguar or Land Rover aerviced!

Celi Martinez

Thank you Michael at the Jaguar of Little Rock Arkansas! I was very nervous and had a lot of anxiety, but Michael put me at ease and made my car buying experience pleasant

Ashley Weiand

Awesome experience!!

Senyce W

I purchased my dream vehicle (Jeep Wrangler) and they also assisted me with any adjustments that needed to be made. Their customer service is outstanding!