Reviews of Harry Robinson Buick GMC (Car Concessionaire)

Jessica Myska

Just got done with buying a family car from Harry Robinson! I had the BEST experience ever. I dealt with Audry and he listened to our needs, was patient, not pushy and worked with us on finding a perfect SUV! Thank you so much!

Michelle Zimmerman

Hunter was great with helping my family buy our new car. Not only did he listen to what I wanted, he also made sure to point out features that he thought would be important to my boys! Once the decision was made, Adam, Adriana, and Jackie helped make the process go smoothly. I highly recommend Hunter and will definitely return for my next car!

Trevor Nobel

Thank you Johnny Durham for finding us a vehicle that fits our family perfectly, and thank you for the hard work you put in to make sure the deal was done. We will definitely be back to see you.

Steven Grisham

Victor was a great salesman he made it pain free for me

MARCO DOMINGUEZ

Candi along with the bodyshop team. Awesome! Highly recommend! But. Unhappy with service department. Got an oil change on my 2017 Subaru. Maybe I should have taken it elsewhere. After picking up vehicles and driving about 10 miles. It started smelling like oil was burning. More than likely oil was spilled and not cleaned up! Will not use service department again!

Fortnite Snowman

Salesmen was rude and unknowledgeable.

Trish Lamb

Randy was very helpful and very friendly- he was extremely knowledgeable as well. He is a true asset for your dealership.

Mae Trader

We appreciated the patience he showed and the time he took to explain things to us. There was no hassle, just a quick and easy process.

Rebecca Phillips

They worked hard to get me in the vehicle I wanted and a price that worked well for my budget! Return customer and will be back again!

Brent Grover

Excellent service, locally owned, great people!!

Richard Stogner

Everyone is very helpful and kind enjoyed the whole experience. I'm planning to get a pickup from them when I can.

Mindi Crooks

First time car buyer, and had a fabulous experience. Would highly recommend this dealership.

Tracey Darden

Taylor Craft, Audry Kimberling, Adam Archer and Mike Hesson were excellent to work with based on their knowledge, kindness, helpfulness. I would seek Harry Robinson Buick GMC to purchase again.

Brett Ryman

I want to thank Chico Gonzales for the purchase of my beautiful 2015 GMC Sierra. Couldn't have asked for a better salesman and a great experience. I absolutely love it! Everyone was so nice and welcoming. I'd definitely recommend this place! Thanks Harry Robinson

brenda brown

I had the opportunity to talk with Taylor Craft about my situation and decided to go to Harry Robinson's and that's how I met Audrey Kimberling he helped me find the best truck for are family and with Mike's help we got it in a good budget so I want to tell them we love it and thank you Taylor, Audrey, Mike you were all a big help keep up the good work you're doing BrendaBrown

June Kelly

I purchased a new Buick from Harry Robinson. I highly recommend them for their friendly, professional service. They go out of their way to get you in your new vehicle. Adriana was a wonderful help. June

Gail Watson

Great job jose and adriana bith very helpfu

Steve Alexander

Been great just brought new car really like it

Scott Cheey

Polite & efficient.

Josh D.

The actual service on the car was above standard. The customer service on the other hand was below average. No one was rude but I dont think I received one smile while I was there. It seemed like I was just another person to collect money from. The other customers in the waiting area were more friendly and engaging than the employees.

Vernon Helton

Doing good until they great my ran credit

Jennifer Darcy

My Husband and I just stoped buy to Check Out all of the Cars and Trucks they had in Stock.

Eric Blanton

I will not be going back to Harry Robinson. I don't appreciate hi pressure sales or the poor salesmanship. If a customer doesn't like a color why would you try to argue with them about the difference s. If I'm going to pay $50,000 for a truck just give me a color I asked for.

Candi Schmitt

Hunter, Adam, Pam, and Taylor were amazing in helping us purchase our Yukon! Fast transaction, great price, great financing! We were treated like family! ❤️

Garry Norman

Great place with a great atmosphere very confident sales staff and service department. Gus is always easy to work with!

Tiffany Todd

Very friendly and easy drop for oil change!!

Chris Yarbrough

Great deal, quick and very professional! Mart and Jose made purchasing a vehicle extremely easy. Highly recommend this dealership for new or used. Great selection!

Steve Taylor

Jack Dean is the best Seller there. Excellent service.

wendy vinson

Great dealership! I called to see if they had the vehicle I wanted, and they did, thought it would be out of my price range but it wasn't! Jose was a great help, and very knowledgeable on the vehicle I got!! Thanks,

Wendy Wiseman

On 12/30/16 I traded off the car of my dreams for something a little safer and more economical. Our sales person was Derrick. Not only were we not told things about the vehicle we purchased, we only received one key fob. We asked about a second one and Derrick told us he would get in touch with the previous owner and get back to us. About a week or so went by and after not hearing from him, I went in and was told that they never returned the call so that was it. I finally called the Sales Manager, he took my information and said he would get with Derrick and would call me back. It's been almost 3 weeks and no call. I think when we trade-in our other vehicle, we will return to the dealership we have used for the last several years. They always went above and beyond to make sure we had what we needed. Even got us another key fob when the car I purchased only had one. They may be costly items, but they did what was needed to keep their customers happy. With Harry Robinson, there is no customer service after the sale. Never again.

Jarrett Frazier

My Mom's overall car buying experience was awesome! She got the car she wanted and everyone she worked with was super friendly! I would definitely recommend Harry Robinson GMC to anybody looking for a new vehicle!

Harold Peters

The service was fast and extremely comfortable and the people there made you feel like part of the family

Donnie Lasiter

I purchased my vehicle at harry Robinson and by far it has been the best buying experience of automobiles I've ever had. I was in and out within 30 minutes and everyone was helpful and curtious. I hope I dont miss anyone on this list. Marty Megan Taylor Robert Naisleth Saralinna Pam Thnks to all of you!

Isaac Stone

Me and my wife are very satisfied with our new car. I want to say thank you for everybody that has helped us find a vehicle that was suitable for everyday drive. Thank you Harry-Robinson for the excellent service. Everyone that helped us had an excellent personality and was very helpful. Thank you all again

Neal O'Kelley

Very happy with my recent purchase at Harry Robinson Buick GMC, Seth Hill took care of all my needs and exceeded all expectations. Our interaction was professional, and straight to the point. Thanks to the Harry Robinson team, and I look forward to our future business together.

Victor Magana

Best place to buy your next vehicle, just ask for Victor.

Stephanie Holt

Johnny Durham worked closely with our needs and partnered closely with us to purchase our vehicle. The used car sales manager was also very helpful in ensuring we selected the vehicle which met our financial needs. We appreciate them both and will definitely do business again with them in the future.

Philip Bunch

As usual the people were polite, very friendly and professional. They went out of their way to help me find a vehicle and worked with me to come up with a great deal.

Trevor Williams

Always seemed to be in Texarkana when I needed my Yukon serviced. So I took it to Orr. If Harry Robinson wishes to remain in business, they need to figure out how and why Orr is far superior looking out for their customers. I dropped my vehicle off for an oil change. I made an appointment which didn't show up in the system, but they could work me in they said. $70 later when it was done, the car hadn't been touched by a vacuum or wiped down...the standard nearly anywhere else. Hopefully Orr's superior customer service will force this place to change, or force them out to get in a better business!

Mark Evans

The best visit at a dealer I've ever had, they asked if i would take vehicle to my wife at home, without me even asking, absolutely no presseure.

browneyed girl

Purchased my vehicle less than a month ago We thought we were getting a good dependable vehicle before we purchased the vehicle my bf brought to Victor Magana attention that the rear air condition wasnt blowing cold air and that you could barely feel the air coming out of the vents his response was that he would have it checked and fixed we never heard from Victor wether or not they checked the air condition So my bf called and spoke to Victor about the rear air again his response was that he was going to see if he could get the service guy to check it and get it fixed and that Victor was gonna call him back Victor never called back very unproffessional on Victor part in my opinion Victor should have gotten the rear air checked and fixed before we even bought the vehicle and the detail they did on my vehicle wasnt a very good one there was dirt still on the seats and nasty old dirty water left in under the seat compartments which left my vehicle thats why my vehicle smells musty and not even a month of having the vehicle we started having issuses with my vehicle again I called and made another appointment for Harry Robinson to get our transmission checked cause it was slipping prior to that we got the brakes checked the service guy was very nice and proffessional we made another app.to get the transmission checked and I was told that they couldnt check it their because they were backed up in the service department so they sent us to Breeden Dodge to get it checked come to found out the transmission was going out was very disappointed to have rhis happen Thank You Breeden they were kind enough to get us a rental until our vehicle was fixed We finally got our vehicle hopefully we wont have anymore issues with it Dont get me wrong I appreciate Victor on helping us get a car just didnt exspect these issues and we feel we are getting the run around with the air condition not professional !!

Lance Mcfarland

I bought the 2016 Canyon Duramax brand new from Harry Robinson and it has been nothing but problems. It has 52xxx miles on it now and has been in the shop about 6 times. I took it in to the service department last week for a misfiring issue and they kept it for 3 days only to say they don’t know what the misfire code is but the lagging I’m feeling is my transmission slipping and that they recommend I get my transmission flushed for $270. I told them not to worry about it, got my truck, and went home to Florida where I took my truck to the GMC there. They told me in less than a day that my truck has misfired over 22 THOUSAND times and I have a bad ECM and it is being replaced under the warranty. Terrible experience and I would avoid going to their service department at all costs.

Gwen Lynn

I knew I was buying an Acadia that day. I had done my research, and test drove a few, but the timing was finally right. I walked up and Pam was outside. She introduced herself and off we went to find my car. Every single person she introduced me to (finance, tech help, service department, etc) seemed genuinely happy for me and my purchase. I had such a positive experience! I would absolutely do business there again!

Anna Mullis

Everyone at Harry Robinson did a great job and was very helpful! They provided us with excellent service and made sure that not only did we get a great deal, but that we also got a great value for our trade-in. They made sure to do whatever they could to help get us in the vehicle we wanted the same day! I was very impressed and I will definitely use them again!

Jose Dabdub

The staff was awesome, and new car Manager Chris Wilson made it easy to purchase. The finance manager Jon was very professional too. I had a great experience and I love my new 2017 Regal

Fortnite God

We were out looking at vehicles and Stopped here. Nothing really excited us till we started talking with Gus. He was telling us all about the dealership and the vehicles. We expressed an interest in a Convertible that they had out front. It was a trade in but he told us they had just rec'd one the day before that hadn't even been processed yet. Told us to take the trade in ( it was only a year old) for a test drive and see how we liked it. I drove it and fell in love with it immediately. I have a 2 convertible but wanted a bigger one and This was is it!!!!!!!!!!!! We were told and shown all the features the car had and then taken to look at the New One. A beautiful Red Body and Black top. Just like my current convertible. Needless to say we talked price and made a Great Deal. I Love My New Car and Many thanks to Gus & Jon & Chauntel for their respective roles .

reaper-11

Working with Gus, Marty, Adriana, Jackie, and Taylor was a pleasant experience. We bought a new GMC Terrain they made the transition very comfortable each person was accommodating they went above and beyond my expectations. Each individual listened to my needs and was very knowledgeable. I would recommend this dealership and each individual to anyone looking for a vehicle.

Barry Wootton

I have bought four new auto's from them they are the best!

Valoree Torres

They we so kind and got me in a car in no time! Thank you Jose, Jack & jone! I wut recommend you to ne1 I know!! Thank you

Ed Smith

Bought a Jeep Cherokee 2 years ago and it didn't have a antenna si they robbed one off anothet vehicle, ok but what I didn't realize is the antenna hole only had a couple of threads because the original one broke off in the assembly( was that way when I purchased it), the one they put in come off now I have no antenna, also when I first purchased the vehicle they drilled right through my front bumper to install their name tag. Not happy

Sarah Sizemore

I gave the rating of 5 stars because simple put, they all deserved it! Pam and all the others were so nice to us, they got us in a car that we love. We have purchased new vehicles at other lots over the years and you would be in there for 5 hours or more, Pam and the others had us out of there in 2 hours or a little over! They treated us with respect, they were very friendly, Pam Thompson is wonderful! She seems to be so happy and she acted as if she enjoyed helping us and she loves her job, it shows in how she interacted with us. Everyone that we came into contact there like, Adriana Burton and Jon Schumacher, they were also great! Buying at Harry Robinson, meeting Pam Thompson was such a blessing to us and if we ever buy a new one again that will be where we go! Thank you all, and God bless you! S. Sizemore

Tammy Morehart

Great dealership, we had a wonderful team that worked with us to make buying a new vehicle a great experience!

Vicky Dyke

Gus Lachowsky, Jon Schumacher and Saralinna Wilson made our purchase smooth and easy. This is our second purchase with Harry Robinson Buick GMC for this very reason. I encourage you to visit and ask for Gus, Jon or Saralinna. You will be glad you did.

Joshua Hamilton

Was good, was well informed before anything happened, Gave me a ride twice I appreciate that.

Brenda Dickerson

Excellent prompt device. Every1 nice

NATALIE SCANTLING

Recently bought a new Buick Encore with Harry Robinson and had a great experience.

jake selman

From the moment I drove onto the lot to the moment I drove off in our new vehicle their employees where there to help and answer any questions I had about our new vehicle. Everyone did a great job there. I never felt pressured to buy anythin

Gordon Hardin

Went for oul change, they were timely but the waiting room needs improvement as the chairs are uncomfortable and the room is a bit stark

Pam Hayes

For the second time I brought my vehicle in for the same two distinctly separate problems. Again the service dept could not get them to recreate the problems on the machine they use. So it could not be fixed because of this. I am very frustrated and a bit angry. This last time I was given a loaner car, which I appreciate since I live over an hour away from the dealership. They kept it two solid days. I am at my wits end not knowing what to do. I was offered to move up in a new vehicle. Up selling is fine but it does NOT fix the problem. The service manager was kind this time compared to the condescending treatment I received the last time I brought it in. I'm not sure what the solution is, but I do expect one. I have been a dedicated customer all my adult life and a General Motors employee for 30 yrs. If I feel this way, what does the rest of public feel when they are turned away from problems they incur???? I will not give up on getting my vehicle repaired properly.

Ben Freeny

Candi and her service crew are an impeccable team. They pride themselves on continuing the Harry Robinson tradition of unsurpassed, high quality treatment of their customers. I do not hesitate to take all my vehicles to them for all our issues. They gladly accept the opportunity to service my family even on the model of cars we own that Harry Robinson does not carry on their sales lot. They never shy away from going the extra mile to make sure we are happy with the services the provide. We couldn't be happier. Great Job Candi!!!

Brittany Baker

Trey in sales is great! He is the only reason we returned for a second vehicle at this dealership. When I purchased my first, I never seemed to have a problem but once I went back for a second and had to use the service department I started having issues in which Amanda solved quickly. She is also great! I wish I could say the same for service, I had an appointment scheduled for a week and a half and once I came in for service they gave me a wait time of one hour. I waited an hour and a half before I went to check on my vehicle and then was told it would be a few more hours. No one came to me to update my wait time. I asked if a loaner was available so I did not have to wait another 3 hours and they informed me they had zero available. I was forced to cancel the rest of the maintenance on my vehicle due to the extended wait time I was not informed of in the beginning.

Annie Cates

Fast friendly service as always. Randy Jones and Cameron Selby are great service advisors!

FiestyTink 71

Called and ask if they could do an oil change same day, lady on phone said "YES". Pulled in 10 minutes later, waited, got out of car to go in and was stopped by a RUDE service guy in a red polo shirt stated " what do you need, if you don't have an appointment, can't help you". Informed him of our conversation just a a bit before. He responded with " well they don't know what their doing " and walked away. There was no one in line in the drive up. Disappointed

Kamryn Box

We did not get welcomed, we were treated as if we were not worth his time. Corley did a good job, his helper was so rude and very cocky. Wish we could’ve had a better experience but that is hard when their salesman’s treat customers there to buy a car like they’re nothing.

Jessica Denton

My husband just bought me a new SUV over the weekend at Harry Robinson! It was a great experience and the sales team made it quick and easy!

David Stults

I was able to schedule an oil change within a few hours of my call... they said it would be a 45min wait when I got there but only took 30mins. And on top of that GM paid for it... That made Daddy Happy...!!

Sara Tomlin

Went in just to look (planning to buy a new truck in the next year but not right now) I told them upfront that I had no intention of purchasing that day. This was the 3rd stop I had made. The first one the sales people had tried to pressure me into buying. The 2nd place basically ignored my existence and I wasn't even able to get questions answered. At Harry Robinson the people were kind and respected my desicion to shop around. The answered every question I had, even checked the value of my car and give me an idea of what my payments would be without the pressure to buy. Definitely recommend them!

Jake Atkinson

I had a very good experience of the purchase of my new 2018 gmc slt crew cab. The salesman and associates made it about as painless as buying a vehicle can be. This is our second purchase from Jose. Adriana did a good job as well explaining all the features.

Carol Hutchings

In our 40 years of buying vehicles, we have never experienced such a friendly and helpful staff! We have already recommended Harry Robinson to our friends, and will continue to do so.

Shannon Hughes

Jack Dean was great to work with from the very moment we first met him to the end of our purchase. We enjoyed our experience at Harry Robinson yesterday!

Shawn Mowdy

This dealership plays a hard bargin, but if you play back then you get a good deal. Friendly staff. I would recommend them. Only four stars because of the bargaining headache.

stacysws .

Jack Dean, the sales guy is very thorough in his job. He is the very reason that I keep coming back, year after year. I have purchased 4 new vehicles through him in the last 3 years and about to move on another one. If Jack left and went to another GMC or Chevy dealership, I would most likely follow him. His relationship with me makes it! It is all about building relationships and overcoming obstacles. Jack is very successful in doing just that! He answers my calls via cell, even while not at work. He meets me on his day off at the Dealership even when he could be doing something else. That is the kind of employee that will make you successful! If you give out awards and promotions, I would highly recommend Jack Dean for the job. I often send others to him for their purchase too. Go Jack! Thank you for working and Harry Robinson GMC and Buick in Ft. Smith, AR!

Blake Perritt

The service department ALWAYS goes above and beyond to take care of my vehicles. I really appreciate them for all they do!! Keep it up!

Austin Harvey

not the best service experience. My repair order was not gone over with nor was my vehicle inspected because I didn't get a sheet or talked it over with at the check out window. Also as a customer I should not have to walk to pull my vehicle in and out it should be brought to me. hopefully this will improve in the future

Billie Bailey

Harry Robison is the where I have received my last 2 vehicles from. Hunter Means and Joey Thomas worked together with me and my husband and negotiated a great price and interest rate. John Schumacher answered all my questions while signing the paperwork and was very knowledgeable. Saralinna Wilson finished up our purchase buy showing me all I needed to know about the dashboard functionality. I would highly recommend them to everyone!!!

Bruce Burleson

Sales staff were very helpful with my needs and wants. .... looking forward to possibly building a relationship here

Amy Finchum

James and the rest of the Harry Robinson were great during our trade. We will be back. Thanks.

sheila archer

Good highly recommended. Friendly people.

Trevor Berger

What a wonderful place. Just bought a new buick enclave. One of the best place to buy a car. Thank you so much!!!

Joseph Lyon

Robert Day did an awesome job. Listened to what kind of vehicle we were after and only showed what met our needs. I will recommend him to friends looking for their next vehicle.

Enlightened Light

I'm giving 5 stars because they make buying a car a good experience. This is my second car buying experience and they showed me how much they appreciated my business. Everyone is nice and professional and they really go out of their way to make buying a car hassle free. My salesman Johnny Durham is great! I like that he actually remembers me when I come in, and he really works hard to make sure that I am happy with my purchase. They also make great deals. Will definitely buy from them again! Thanks guys, keep up the good work!

thomas pacey

My sales guys was good but the next day my truck showed turn signal failure , after looking it had a cracked tail light i missed upon purchase it took several days to get back there due to work then they tell me take to service see what it cost and what we can do , the light needs replaced and is $567 plus labor so management tells me if i woulda got back in 48 hrs he coulda helped me but now theres nothing he can do and my fancy warranty i bought wont cover it . Tothatstrash

Rylan Tully

While traveling with family for a move from Arizona to Georgia the battery on my sister in laws gmc was acting up. The people at the dealership were so friendly and worked us into the ship in no time. They took away a lot of the stress of our trip. A great dealership with great employees.

Foxy Pirate

This is my second vehicle that I have purchased from Harry Robinson and I have to say they never disappoint me. With their fast friendly service, easy to use website and incredible goal oriented sales team they really do offer it all. Jerry was my salesman and really worked hard to get me in the perfect vehicle with payments I could afford. He wasn’t overly pushy like some dealerships and the entire process from start to finish was very smooth and easy. Taylor from the Internet team responded almost instantly with answers to any questions I had about the vehicles I was considering and even greeted me at the door and introduced me to my salesman Jerry. Jackie also knocked it out of the park with her inviting smile and pleasantly warm personality. She made the job of signing all that paperwork actually relaxing and enjoyable. I will definitely be purchasing from them again. They have made a life long customer out of me. Thanks again Jerry, Taylor and Jackie for your outstanding service.

Michelle Vest

Harry Robinson always provides top notch customer service and this car buying experience was no different. Not having exactly what we were looking for on the lot didn't stop our salesman, Jerry Corley. He cast his net far and wide and delivered exactly what we wanted within a couple days, keeping us in the loop throughout the process. They made us a fair deal and stayed late for us on delivery day to make sure we were completely satisfied and followed up the next day. Very pleased with Jerry and the rest of the Harry Robinson team. We'll definitely come see Jerry for our next vehicle.

Aletha White

I bought a used 2008 Hyundai SUV. The salesman that sold me the vehicle told me everything was working. I bought the vehicle in the winter time so I checked the heat but didn't check the air and I should have. The salesman had assured me everything was in good working order. He also told me the car had been detailed and it had not so I had to take it back to have that done. But they did detail it eventually. Not a great job but decent. Not even a month later, my husband and I were driving to one of my offices and it was warmer so we turned the air on and the car almost caught fire because the compressor was locked up. Smoke poured out from under the hood to the point that we pulled over and got out of the car... very scary. Spoke to the dealership and they refused to fix it due to the fact that we got a good deal on the vehicle.. Good deal does no good if its not what they sold me. The salesman specifically told me the air worked great. Very disappointed in them refusing to repair the air.. Now bought a vehicle with no air but still making payments and its summertime. I don't recommend this dealership to anyone. If they had fixed the problem, I would still continue to do business but when you don't take care of the problems, that's when you lose your customers.

Carrol Basham

I started my journey to a new truck in early January. I shopped many dealerships and many brands, in different states. I actually got started with Harry Robinson by having my Toyota serviced in their dealership, that’s when I met Derek Creekmore. He was/is awesome, super honest and very patient with me. He was not pushy, but comminicated enough to keep me engaged, but not push me away. Once I was closer to my decision, I met with Joey Thomas, Mike Hesson,and Adam Archer, again, all great guys! Harry Robinson gave me the absolute best trade in value of any dealership around, of course the trade difference is what it’s all about, and I didn’t find another dealership that could meet or beat these guys. Once purchased, I met with Adriana Burton and Saralinna Wilson, both were very helpful with getting me up to speed with my new truck. I was impressed with their knowledge and patience, as the OnStar network was having some issues. But they handled it with grace and professionalism. Overall Harry Robinson dealership was a great experience!

Whiskeygirl36

Great, friendly people!

Darla King

Great dealership! They got me financed when I did not think it was possible. With a payment I could afford. Tell them Darla King recommended you!

Duy Tran

Service department great! But very disappoint didn't get my Torque converter fix.. i dont think this GMC LIKE To do Warranty drive tran.. have get it fix in Virginia now.. I'm at 60k miles and my transmission make noise 2015 GMC SIERRA 1500..

GnL N

Great personal service

Corinne Wills

Adriana was helpful and thorough from the very start. Joey and Jon were attentive and professional. I did not feel pressured and appreciated the way the entire team handled the sale. This was the easiest and most pleasant car buying experience I have ever had!

Amanda Johnson

Troy Horn is the best! Go see him for your next vehicle!!

Bmxracer546

Called yesterday (9/24/19) 3:09pm to set up an appointment with the service department to get a sensor on my car fixed, since it’s covered under the cars warranty. The person I spoke to was extremely rude, acted like I didn’t know anything that I was talking about. I told him what I was told needed replaced and he laughed and asked how I was sure that’s what it really was. After that phone call I’ve been feeling so uncomfortable with how that interaction went down that I called back today (9/25/19) 3:15pm to cancel my appointment so I could take my car somewhere else and it turns out my appointment was never even made. I came here before at the body shop and got my car fixed and was pleased. The service department is a joke and makes me uncomfortable to have my vehicle fixed here. Wish I could remember the name of the person I talked to.

Steve Bridges

Excellent service! Staff is knowledgeable, competent, and friendly. We highly recommend Harry Robinson!

Christina Barnett

I was a very faithful Orr Chevrolet (Smith Chevrolet) customer for my last 7-8 vehicles. I never shopped around just went straight there but after poor customer service from them they lost my business for good. I went to Harry Robinson and met Johnny he was a terrific salesman. He was very friendly and super easy to deal with. No pressure. Made me feel very comfortable and very welcome. I will definately be a repeat customer!

Susan Welch

From beginning to end, service was exceptional! Ruben was helpful, knowledgeable, and more than willing to answer my many, many questions. Knowing very little about purchasing a car, I was more than anxious about the experience, but everyone was kind and patient with me both during the buying process and the follow up appointments.

haha lol

Me and my wife are very satisfied with our new car. I want to say thank you for everybody that has helped us find a vehicle that was suitable for everyday drive. Thank you Harry-Robinson for the excellent service. Everyone that helped us had an excellent personality and was very helpful. Thank you all again

Kim Netz

Great experience throughout the process! Love my brand new, shiny Ebony Twilight 2018 Buick Encore! Troy Horn, Ashli Black, Jackie Black & Adriana Bohon are an incredible team! Thanks so much for everything!

Joe Tyler

Well pleased willing to work with you

Lynette Barton

Excellent service! Got there before my appointment. They got me immediately in.

Sheila Morales-arroyo

When we went to buy the car, everything was great!! Everyone had a great attitude and we felt good about our purchases! We have had our truck for a month now and our screen had gone out and our tire was/is leaking.. so I took it in and the screen I had accidentally fixed. But they never checked the tire. When I was about to leave I asked about it and they just aired it up... so now I have to make ANOTHER appointment so they an check the tire... the truck was there ALL day 8:30am-5pm... really guys?? ??

Tillie Worton

This is our 4th new vehicle we have purchased from Harry Robinson over the past several years. We keep coming back because of great customer service and we get our vehicles at the best prices in the area!

Teresa Jones

Thay helped me with what I need to know.thay y'all so much

James Brown

So we started working with Jerry Corley the first time we came in to look around. He was very no pressure and let us take our time to find the right fit. We decided to wait and left without making a purchase. About three days later we went back to look at a GMC Terrain because we had finally decided on what we wanted. Jerry was swamped but unselfishly handed us off to Victor. Victor was great! He took the time to help us make the right decision and even showed us some stuff we didn’t see. We where looking at a base model SLE and he showed us a better vehicle for the same price with the sunroof my wife wanted. Joey Thomas gave us the right price for our trade in and Pam Thompson and Adriana Burton took the time to walk us through our finances and the all of the features of our new vehicle. I have made many purchases but I have to say this has been the smoothest one yet. This was our first purchase from Harry-Robinson but we will definitely go back.

Debbie Vanbuskirk

Great place to buy a car! They go out of their way to help you get a car and tgeirvstaff is super awesome! When we get ready to buy another car, we will definitely use them again!!!

Jamie Wylie

I was in search of a 3rd row vehicle. Found one online. Taylor called me to schedule a viewing. I got there and Robert, our salesman, was fantastic. He didn't try to push me into anything I didn't want. He worked with me to find a car that worked for us. The finance guy was great too! Wish I could remember his name.

Nita Weisenfels

Awesome people! Great service every time.

Chris Young

Just an overall great experience. We have been looking for several weeks and decided to stop by Harry Robinson Buick. We were extremely pleased with Ruben (our salesman) and Adam Archer (sales manager). They took the time to find us what we wanted and did not push anything on us. They truly went above and beyond and we will definitely be back. We are really happy with both of our purchases from Harry Robinson Buick GMC.

Les Bicknell

I bought my truck new at Harry Robinson GMC. I have been paying $9.95 for oil changes. This is something that we agreed upon when I purchased the truck. Today I went in for an old change and the price changed to $49.95. I was told Harry Robinson himself informed the staff they would no longer honor the $9.95 oil change agreeemenrs. It is about time for me to purchase a new truck. I know I will not purchase it at Harry Robinson because the dealership does not stand behind it’s word. This is also the last time I will get my truck serviced at this dealership. I would rather take my business somewhere else that is more honest. I read your response below. I am not sure why you feel like your decision to switch to synthetic is grounds to break an agreement with a customer. It’s not like regular oil is no longer available. The fact you use this as an excuse to justify your actions tells me all I need to know about your dealership’s values and culture.

Larry Nelson

They were very polite and very nice

Chasity Martin

They made it happen!! They helped us get exactly what we wanted. The finance dept cut a super good deal! Victor searched the lot for vehicles in our price range that we may like and we loved that he wasn't pushy!! We have noticed at the other dealerships they were pushy and we wanted 5 hours of the day on Toyota for them not to get the deal done and we turned around went to Harry and they got us approved by the same bank that declined us at toyota!!!

Angela Rhodes

I had read great reviews of this place, but there were several individual things that occurred during our purchase that has me concerned. I have purchased many vehicles and I have never left any dealership without all of the paperwork I needed for the revenue office. Yet for this place, I have to wait for it to be mailed? And it has been more than a week and still no paperwork? [UPDATE - after posting this review I learned that a message was left for my husband that the paperwork is now ready and we can come in and pick it up. We live an hour away and were told that it was going to be mailed, now we are being told to come get it?] During the negotiations, they gave us the wrong mileage information (was off by about 8,000 miles). After we had negotiated a price and went to sign paperwork, the salesman came back and explained the mistake. We decided it was an honest mistake at the time and decided that the negotiated price was still reasonable. After we signed the paperwork, however, we learned that the vehicle only came with 1 key fob. We were not informed of this until after we signed documents and wrote our check. It was decided that they would use our key fob insurance, which we, of course, are the ones paying for, to replace the key fob. Apparently it will take months to get it. I would have been impressed with the place if they had offered to replace the key fob as soon as possible themselves, but I suppose they already had our check, so why should they. I am feeling a little taken advantage of. . [UPDATE] We just returned from Fort Smith with our new key fob. After reading this review your salesman went ahead and replaced the key fob. Thank you. I am glad your company values its customers enough to respond to and address these reviews. I agree that better communication among your team will alleviate these difficulties in the future. I raised you a star. If the service today had taken the estimated 2 hours instead of 5 hours and I had been able to make it home in time to get to the revenue office as I had planned, there might have been another star. But, thank you for your attempt at addressing at least some of my concerns.

Richard Rathman

Go there often, nice friendly people, would recommend

Randy Werner

Everyone was very helpful in assisting us. We were comfortable and at ease with our buying experience. Gus met us at the door and showed us what we were looking for. Mike covered all of our financial needs and was very polite. Saralinna was very helpful with explaining all of our needs.

Erika Rhinehart

This dealership was so awesome. We are coming back.

frankie perez

I've bought 4 new vehicles from harry Robinson in the last few years.this last go around was great.everything worked out really well.i had a problem with the sales tax paid part.it doesn't matter if I live in Arkansas or oklahoma.They should of made that clear.So living in Oklahoma I was not getting my sales tax paid on a new 2019 duramax denali.I was going to go with a dealer in northwest ark.but I stuck with harry robinson.With that said the truck is beautiful.its unreal pulling a big trailer.alot of powder,quiet drive and definitely demands attention.the guys at GMC harry Robinson made always good,especially the service dept.i get all my vehicles serviced there.Over all we are good.i just think the sales tax thing was bad.When your bill board says we pay your state tax and they don't because I live over in Oklahoma that takes the wind out of your sail.i called before I went there and they told me that taxes were going to be paid on my new purchase.But it did not end that way.They offered to pay half but it would be added to my monthly truck payment.Not happy at all on that one.they should of came through like they advertised.

Duke Ross

Nice people.

Kimberly Smith

I was very pleased when I recently purchased my new/ used vehicle from your dealership! I came into it planning on using my bank due to a difficult financial situation. Joey Thomas did an awesome job getting me financed and even at a better rate than planned, which kept it at the payment I was needing. He was very friendly and helpful and I appreciated that it was no pressure! Thanks for a great experience!

Landon Willis

They made the buying process so easy! Megan had great customer service. Jon was great when explaining any finance questions we had. We will be buying from them in the future.

Heathrynn Dominguez

The Guy With 2 Girl Names & How To Rock A Sale Oh Audry Kimberling...what a fabulous experience he gave us during my daughter's 1st car purchase. Good luck to anyone else trying to live up to his vivacious and friendly character. From the test drive to the final handshake, he kept us entertained, fully engaged, and quite honestly had us laughing non-stop. He was also extremely helpful, even after all was said and done. What else can I say? If you're looking for a super rad salesperson who's easy on the eyes and has nice teeth, the guy with 2 girl names is your dude. Thank you very much, Audry, for leaving us with such an unforgettably positive encounter. P.S. Special shout out to Ashli for being just as wonderful! Thank you for all your help prior to us visiting HRBG!!! - Angel & Tresyni

Carla Harrison

I have purchased 8 vehicles from Harry Robinson and that is a great testimony in itself. But as always everyone in the Service Department and the Business Office are wonderful. It was my daughter's vehicle that was brought in with some major problems but I knew it would get taken care of properly. It is a great feeling to be able to have that trust in someone especially when it comes to servicing your vehicle needs. I will always go to Harry Robinson to purchase my vehicles and to have them serviced. Thank you to everyone for all the hard work!

Mckenna Willis

I was in the market for a vehicle that would be not only reliable, but a fit for our 6 person family. I decided to check out Harry Robinson in Fort Smith, after going online I received the call we all know we are going to get after filling out any piece of information online. To my surprise, the representative (Megan) on the other end was not only kind, but knowledgeable. She worked her hardest to get me the payment I needed, and approved when I never thought I would. I went in, worked with Zac (also very kind and respectful) to ensure my deal was everything I wanted. Jon (very intelligent and so kind) sat me down and thoroughly explained what I needed to know, and answered every question I had! They all made the experience so easy and I had such little effort to get into my dream suburban! 10/10 would recommend every time! Will never purchase a vehicle anywhere else!

Evelyn Shirl

Wonderful experience from the minute I walked in the door of the dealership! I was apprehensive at first but Pam Thompson helped calm my fears by genuinely listening to my concerns and patiently answering my questions and walking me through the process. I was able to purchase the vehicle that I wanted with affordable terms and drove it off the lot within a couple of hours. Thank you, Pam for your patience, knowledge and understanding and thank you, Harry Robinson GMC!

Charles Willsey

Jack Dean is very good sales representative. Took care of my Corvette like a professional. The service department has thus far been excellent. Mike is a keeper. Well pleased

Mike Paparella

Great experience.Go see victor. Treated my 19 year old with respect. Will recommend to anyone needing a car.

W L Whitmore

Our sales person Pam & Adriana goes beyond the bar of customer service. Always able to meet our needs in what we desire to purchase and the savings are awesome along with the buying experience which is quick & easy. We love our Buick Lacrosse and GMC Sienna Truck

Liliana Perez Tinajero

Robert and Naisleth Day are great! They listened to what we were after, and they made it happen!! Thank you so much guys y'all are beyond great!!

DAVE LYONS

Quick professional courteous helpful.... definitely a great dealership and service department

Glenna Brown

My husband and I haven't purchased a car in several years so buying a new car stressed us out. From the moment we stepped on the lot we were treated with the up most respect and care. Joey Thomas took awesome care of us and made sure we were on budget and Johnny Durham was super getting us in the car we wanted. Jackie Black made the paperwork a breeze which was a relief and Adriana Burton taught me what each and every button on my car was for. It was an amazing experience from start to finish!!!!

Ann Needham

It was great ! Friendly & efficient!. Satisfied with their service !

Gentleman Lows

They are truly my favorite dealership in Fort Smith. Always polite customer service, very informative as well as overall great people to be around. Makes spending money a bit easier.

Jeff Malham

Harry Robinson and James Durham were a god send. We had spent a lot of time looking and in 1 afternoon they made a dad and a 16 year old girl very happy.

Jenny Thompson

I can't explain how great it is to just be able to call the dealership, tell them exactly what you're looking for and when you need it, and they go find what you're looking for within 24 hours (even when it's not on their lot). That's service above and beyond without any pressure. And it's a great reason to shop local. I saw something similar in Tulsa, but called Harry Robinson and they found me something comparable so I could buy local from them! My salesperson, Pam, was awesome and made sure the car was completely serviced and cleaned when I picked it up. Thanks so much for making this the easiest car buying experience I've ever had!

Kevin Hankammer

Great experience purchasing a vehicle, they don't come at you like sharks, or pressure you. 10/10 would recommend!

Doug Henry

undoubtable the best car dealership in fort smith. gus lachowsky was my salesman. he is very knowledgable and knows the cars he is dealing with. answered our questions to complete satisfaction. worked with us until we were able to complete our transaction to satisfaction. we were treated like "family".

jaymes smith

I highly recommend getting started with their internet manager Marty Phillips, he really made us feel at home while we were there. Our salesman Ruben Lopez worked hard to find us the right vehicle and made sure we were looking at the best vehicle in our price range. A HUGE shout out goes to Jon Schumacher, he handled our paperwork and took the time to explain each part in detail and answer all question we had. He is by far the most knowledgeable finance manager I have ever dealt with when buying a car. Overall my wife and I left the dealership feeling confident that we got the best deal in town and we are very happy with our purchase. We will definitely be returning to Harry Robinson for our future vehicle purchases.