Reviews of Gwatney Buick GMC (Car Concessionaire)

Alanna Fife

FALSE ADVERTISEMENT. Price on Car Guru was $13,365 on 3/4/19 for a red Buick Encore stock #15032 and other Encores. I returned the email from Ryan to let he know I would be arriving. I did test drive it. So what the financial guy did was add the regular price back by not giving me what my trade in was worth. Which from other dealerships was $9000. He offered $4000. The car is a 2017 in pretty good shape. I expected to be $3000 upside down but absolutely not $8000. So this is how they didn't honor the price advertised. They just try to do you extremely bad on your trade to add the money back for their false advertisement. I would be embarrassed to be the owner of Gwatney to know this was happening at my business. Even Wal-Mart honors their prices. I asked to talk to the financial guy. I told him I saw what he did. He said we cannot sale a car at almost 50% of the price and stay in business and that it was a price mistake. I told he then good business is to honor the price advertised. He said he did. He proceeded to tell me my car was only worth $4000. I can provide pictures of my car 2017 Hyundai Elantra SE with 50,855 miles and anyone can see what he was doing to fix the mistake they made by putting it back on me. I hope others don't fall for the false advertising. Spend your money at other dealerships they do not do you wrong. They should honor the price and do the customer right by their trade. $13,365 + $3000 from being upside down on trade $16,365 if not less to show they are truly there to be an honorable dealerships and not mislead customers. Client # 161283. Attempted Deal # 39190 car serial # If needed. Alanna Fife

Shalanda Johnson

Gwantney Buick is absolutely awesome! They came to my school and grilled hot dogs for our Open House night! Being that I am a teacher and a parent, I had one less thing to do that night! it was highly appreciated!

Hogmans Superstore

Great group of men. The Gwatney Grilling Team is by far the best representation of community service and outreach. Brad, Scott and Bob really do make a difference to the lives they touch when out feeding the community. Gwatney for life!!

MARY WHIPPLE

I love working at Gwatney Buick Gmc, I also get all my service work done here. Every day I am very thankful for my job and the people i work with. The Gwatney cooking team are awesome people, the foods not bad either. Thanks Bob, Brad and Scott.

Travis Letourneau

Car was still covered so I didn't pay a dime. There was a decent waiting room and the service was quick and efficient. Nothing to write home about, which is exactly what I want when it comes to getting my vehicle serviced.

Deann White

Gwatney came to our school, with their Big Red Grill, for Open House! They served the staff and families at Oakbrooke, great food and were wonderful!! You have to love a business who has employees that take their time to serve their communities and schools. Great job!!! We truly appreciate what you do!!

Colorado Page

Never have I known of a dealership with such integrity. The efforts put forth to help me have been beyond expectations. Thank you Harold and Chase.

Sharon Simmons

I have the pleasure of working for the Gwatney family and assist at both stores. As a result, I also bring my personal vehicle to Gwatney for all of my service needs. Gwatney collision center did $10K with of collision service on my car and it's still like new. Our staff is professional and our prices are highly competitive. I would not go anywhere else even if I did not work here!

John Thompson

Thank you Gwatney and Deandre, great cash price and truck.

Jamie Russo

Awesome group of folks! Gwatney grilling team rocks!!!!

Malissa Brock

The Gwatney grill team and their support in the community goes above and beyond. You can always count on them to support in any way possible!!

JENNIFER LAMBDIN

This organization has gone above and beyond in our community! They have come out to our school twice now and provided a delicious dinner to our staff and families, leaving enough for our staff to enjoy additional meals after they have gone. Their generosity and time commitment they have given our school is amazing, especially grilling the best beef hot dogs I have ever had out in the blazing heat for our open house last Friday. We appreciate them so much, and will definitely be going there for our next vehicle purchase!! Thank you for all the support, Gwatney!!

MARK WRIGHT

GREAT PLACE TO BUY A CAR. I GIVE THEM 5 STARS ALL THE WAY AROUND GO THERE!!!!

Carol Randall

Jamal is the best...he made buying a car such a Wonderful experience.

Steve Crace

Employees were awesome

Jeremiah Johnson

Went in there for a courtesy repair on my vehicle to repair the heat. Worked great for the rest of that day, now my a/c doesn't work properly. Should have just worn a jacket and gloves!!!!

Devin Bryant

Rude sales manager. Would not deal with them even if they were 10,000 cheaper than anyone else.

Roshelle Brown

I love Gwatney Buick GMC in Sherwood. I've been going there for years for purchases and services. I've bought 3 or4 vehicles from them. Their Service Dept is awesome. Courtney and Rob are so thoughtful and kind.

Megan Turner

It took me 6 days to get an appointment with a check engine light on and difficulty starting. That's the first problem. It should not take nearly a week to be able to bring a vehicle in for service. I had a 9 am appointment. My service advisor told me that they would give me a call when they determined the issue before they began work. After 4 pm, when I had not heard a word, I called to inquire. They informed me that despite the fact that I had an appointment, they wouldn't be able to get to it that day. (Seriously, when was he going to let me know that? I had to call him!) I was clearly unhappy and conveyed that I couldn't be without a car another day and they were out of loaners. (Obviously, more loaner cars are needed.) He called back a few minutes later to tell me they were going to be able to go ahead and do it. The very next day I called about an issue with my remote start (related to the issue I described above). He told me to run by and they would check it out for me. I also let him know at that time that my air conditioner was not working. They replaced my entire rear air unit A MONTH AND A HALF AGO (with a price tag of nearly $2000) and it was already not working. He told me it seemed like my freon was low. I said, "wouldn't that have been something you checked before you ever even told me I needed a whole new unit?" He assured me it was, but the question remains, if they filled it up properly after the replacement, how is it already low? He told me I would have to bring my vehicle back another time and the earliest available date with a loaner was Wednesday. WEDNESDAY. I was there Thursday. That's almost a week in near 100 degree heat for myself and small children to spend with no air. The worst part is, I'm not sure he even really cared or had any empathy for the position I was left in. I declined the appointment and contacted another local establishment. They were excellent and had me taken care of in 45 minutes that same afternoon - truly saved the day for me and the kids and pets who ride with me. Not sure if the problem here is dishonesty, incompetence, or some combination of the two, but if I can help it, I sure won't be back and will urge family and friends to avoid this place as well.

Makhai Campbell

They have really nice cars and I like their service

Stephen Collins

I would highly recommend AB and this dealership! He did a great job, super quick and easy buying experience. Pleasure doing business with you guys.

Lindsay House

Not happy! Went to pick up my car and it was NOT repaired. Looked like nothing had been done to it. Chad said "that's what it's supposed to look like." Which it is definitely not! And, the other side that was damaged was repaired, but they broke the gas tank lid. I called and asked to speak with the manager, David Sample, 3 times and left messages. Never got a call back. Good thing my insurance is making the company repair it again. Definitely will not be using them again though.

Chris Guthridge

Nothing better than seeing the big red Gwatney grilling trailer out in the community. These men are excellent examples of what community involvement should be from our local companies. Other businesses should look to them as an example of excellence. Go Gwatney!!!

Elizabeth Woolley Carlisle

Cannot brag on these guys enough! They pour into their community all the time and the 'Grillin with Gwatney' guys are just incredible people. Pretty great cooks too! They are a truly awesome group of folks with a heart for serving Central Arkansas. Love seeing a business that cares about their neighbors as much as this one!

Kaleb Fountain

My family has purchased several vehicles from gwatney gmc over the years. So when I got ready to purchase a vehicle I decided to go there. I have never been treated so poorly by a dealership in my entire life. The finance manager openly made fun of my trade and mocked my credit score. This was openly in front of other employees and customers. I felt embarrassed and humiliated. I ended up going to a different dealership down the road and getting the vehicle I wanted at a better price and interest rate. None of my family will ever buy anything else from Gwatney, and we are removing the stickers and plates from them. If I could rate 0 stars I would.

SherwoodChamber .

The Gwatney Grilling crew cooked for our Chamber's Shrimp Boil this spring. They did an outstanding job of setting up, preparing the food, and cooking the delicious meal. Plus, they're so much fun to be around!

Linda Bahloul

They are great. My parents only bought cars from them!! The service department was always wonderful!! They are very community service minded!!

Bill Tibbett

Great group of people. Grilling team was amazing. They're great community ambassadors. I've purchased several vehicles from them and they've been easy to work with both in sales and service.

Rhonda Lambright

ONE OF THE BEST CAR BUYING EXPERIENCE WE'VE EVER HAD! so good in fact we bought 2 on the same day Tank Davidson was amazing he listened to what WE wanted and delivered more than even we expected,the atmosphere was of a lot of employees that truly loved their job,we had bought 5 cars from Everett Gmc in Bryant and visited them first but felt like we were rushed,unheard and generally disrespected,we called Gwatney and they said " come on we'll find what you need" so it's worth the 40 minute drive to Gwatney for us .BYE EVERETT thank you Gwatney Gmc

Jeffrey Bolden

The team from Gwatney Buick/GMC came out to our Volunteer day at L'Oreal in NLR. They did an AMAZING job feeding us during this very warm day in June. They OVER EXCEEDED our expectations when it came to taking care of the needs of our employees and their appetites. Not only did they feed us, but also gave our employees T-shirts. Bravo to the Gwatney GMC team for all of their hard work

Amber Grimes

If you are looking for a car, please visit Gwatney! They catered the Oakbrooke Elementary Open House and it was fantastic! Thank you! Thank you! Thank you!

Jennifer West

The Gwatney Grilling team was so amazing! Brad, Bob and Scott are truly top notch. Not enough can be said for all that they do to help out in their community. Thank you Gwatney Grilling Team for being such kind and dedicated members of our community.

Ossie Maxwell

Took my vehicle to Gwatney on 05/20 @ 9:30 am for complete brake job and ANS problem, etc. Spoke to Ron/Service Consultant. Vehicle set n shop all day and at 5:15 pm, I received a call from Ron stating they were just getting vehicle in the shop. They now had a problem in that the wheels had locks and they needed my wheel lock tool. I was told they would have to break the locks to service vehicle. I instructed Ron to look again and let me know before they broke any locks. Ron did not all me back that day. I called the GMC dealership on 05/29 @ 8:30 am to speak to Ron and got his voice mail. No return call was ever made to me. I went to the dealership to find that no work was being done on the vehicle, and Ron was off from work . When I asked for my keys, I was told that they were now working on the vehicle to which I replied that I had already been in the bay and saw that no one was working on the vehicle as the tires were still on. I then was told they had found a tool and removed the locks which was not true. Then I was told they work by appointment is why they had kept my vehicle for a whole day and nothing was done. Worst customer service ever and I will never take my vehicle to Gwatney for any type of service.

Doyle Tullos

My wife and I have always been impressed with Gwatney since we bought our first vehicle from them (2012 Terrain). My wife's father owned his own dealership many years ago and my wife worked for her dad and was taught the importance of service/customer which is what we found at Gwatney. The entire staff at Gwatney is friendly, courteous and knowledgeable. We felt right at home at Gwatney and will continue to use them when we get ready to purchase our next car plus they will be our go to when service is needed. Thank you Gwatney, you are tops in our book!

RACHEL DUKES

Thank you Gwatney Buick GMC Grill Team! We appreciate your support at our Oakbrooke Elementary School Open House. We are grateful for your partnership!!

Teresa Sutton

The WORST Service dept ever. There was a rat alright but he wasn't chewing wires he was being a pompous Ass! Acting as if I wasn't THE reason he has a job. Big mistake!! Shop elsewhere. They are beyond rude and just plain stupid! Poor excuse for a service dept. need a good swift kick in the teeth.

Karon Branch

The hospitality and food was absolutely wonderful!! I am so thankful for them to offer this service to us. They were super nice and friendly beyond my expectation. I will definitely remember them!

Amy Wright

Fast and friendly service in the collision center!! Thanks!!

Butch Swain

I was at body shop. Very courteous

Jimmy Morris

Didn't have what I needed! Polite staff though! I didn't have time to order parts! I was broke down on side of interstate!

Ruthie Childs

I love Gwanty GMC..We purchused 2 cars in 30 days for our daughters James Gould and upper mangers would not let us leave without a vehicle that met our financial needs thanks. You all ROCK!

Joe Cox

We did not go to Gwatney to buy a car, only to test drive the Encore for future consideration. Joey Simmons was able to get us to sit down and discuss the current special pricing. The pricing was of interest to us, so the Gwatney team began trying to arrange a deal that was acceptable to us. Then Harold Walden took over and began to work on the financing and we were not an easy placement. Harold worked on the deal for a week to find the Encore we wanted and a payment we could manage. Harold also went above and beyond the call of duty by attempting to resolve an old issue I had with the service department. This was an excellent buying experience.

Greg Staton

Service department crew is amazing.

Sherry McCarty

Thanks for supporting our school here at Maumelle High and providing us food! It was very much appreciated.

Patty Smith

the Gwatney grilling team was excellent!! Thanks Brad, Bob and Scott for bringing BIG RED out to feed us last week. Always a pleasure to see them. Patty Smith

Chris Moore

Took my car in to be fixed on an insurance claim. They fixed the body damage but my traction control light was still on. Took it back to have that fixed again. Got my car back and now the cruise doesn't work. The part they replaced turns my cruise off when I hit the brake and now its keeping me from using it all together. I called them back and long story short they think I'm lying about it and refuse to fix it. Class orginazation, lmao!

James Waller

Went to gwatney gmc about a month ago to buy a canyon all terrain sales person acted like he was lost and the sales manager wasn’t any better would not quote a price so I left bought from Everett gmc great deal

Olivia Luallen

Oakbrooke thanks the Gwatney Buick GMC Grill Team! They came to the Open House to get the community excited for the start of a new school year! We really appreciate you guys!

Deanna Rainwater

AB is a true gentleman. Probably going to buy another car from him sometime soon! Would highly recommend!

Andrew Stephens

In my experience, the customer service in the service department has always been great. They are quick to offer a courtesy ride or complimentary vehicle when dropping off a vehicle for service. Staff has always been friendly too!

Jeff Karwoski

The Gwatney Grill Team was amazing and the bar b que was excellent!!Great experience !!!!!!

Kimberly Thompson

This place is awful. I had to return my car tour something that was wrong with putting a door on.I have to return it again four still hearing of the door not properly put on.

Jim Marshall

Just another car dealership that is overpriced.

Lashondra Love

This is hands down, the best dealership that I have dealt with! This is my second vehicle that I have purchased from Gwatney in Sherwood. They have excellent staff members who always put their customers first. Whenever my car needs service repairs, I always take it to Gwatney's service department. They always get the job done!!! Keep up the good work, guys!!!☺

Lindsey Polston

Stay away from their service center. Made an appointment to have my gmc looked at for an issue with the air conditioner. Made an appointment for Wednesday at 2. When my husband dropped off the vehicle (around 11 because he needed to be back to work), the gentleman helping him said they would go ahead and pull it in to run a diagnostic test on it now. They said they would call if it was a bigger issue than they thought and it would cost more money. 5 o’clock rolls around and we still hasn’t heard anything. My husband called and he gentleman he spoke with said, “oh, we are super behind and we probably won’t even be able to look at your car until Friday at the EARLIEST.” That was never once relayed to us in scheduling the appointment or dropping off the car. What is the point in booking an appointment if you are so backed up you cannot even look at the car.....stop taking appointments until you catch up or at the very least, let your customers know that it is going to take days for your car to even be looked at. We have always taken our car to GMC dealerships and we have always picked our car up the same day. This is horrible customer service and management of scheduling vehicles. Needless to say, we went and picked our car up and we are happily taking our business elsewhere!

Verlon Abram

Very good experience

Kathleen Kern

I was visiting North Little Rock and needed my oil changed on my GMC Truck. I saw the dealership when I went to Sam's, next door. I spoke with Rob, in service. He was very helpful and accommodating. I had to change my appointment three times (working while in town), and he was equally pleasant each time. They rotated the tires and changed the oil in about an hour. Good experience, nice folks.

Jaki Parrish

They won't give you a ride home if it's inconvenient for them. Not to mention to rude and condensing staff. They don't follow through with what they say they will either.

Waszell Watson

I love Gwantey Buick and GMC! I have no worries whenever I visit them. I know I am in the best hands.

Christopher Baumgardner

Parts dept had what I needed and beat Amazon's price. Not bad.

Rebecca Sims

Be sure to take pics or video of what you need them to fix if at all possible. They will tell you that they video the inspection and will text it but I have been to get service in Dec of 2018, Jan 2019, and March 2019. I did not receive a video once. They also state that they can not replicate problems therefore the problem that you were hoping to have them fix continues. I am a woman who knows nothing about vehicles. I finally was fed up so I went home and with a few YouTube videos found and fixed the problem. Turns out that my power inverter is bad so every time a put a new fuse in it blows. They obviously never even looked into the problem because this is not a problem that fixes itself, rather just stated they couldn’t replicate. This is one of a few problems. They are nice people just either lazy or incompetent. I will be searching for a new shop.

Kevin Damron

Always have been fair to me

chase cobb

Great customers, great employee's, great service all around.

Sarah Miller

On Monday night, I hit an animal coming through Little Rock as I was on a road trip home to Houston. I got the car into Gwatney Tuesday around lunchtime, and they got me back on the road by Thursday even though they had to order parts. Chad was awesome at keeping us updated, and even sent me a text the day after we left to make sure we made it home ok. Going though that accident was crazy, but Gwatney Collision did the best and fastest they could to get me home. I'd recommend them!

Gregory Poche

Bought a used van, advertised price on website was $1000 less than the Facebook price and I was charged the higher price. I didn’t realize it until I got home... As soon as I got home the van overheated and the check engine light came on. Needs a new fan assembly $1200, emission sensor $260, CV joints $1600, tires $750 and a cracked windshield $600. No wonder everyone was so nice and quick to take my trade of my 1969 Chevy. The van was filthy inside and out... I should have walked away but was pressured into buying it. Buyers remorse at it’s finest.

Melissa Goodman

People are rude

Paul Rickelton

Friendly, Knowledgeable, Helpful - everyone i spoke to was great.

A to Z Carpet Pros

Sold me a great truck. Only had to lift and put a wheel package. Staff super helpful

Teresa Crites

The Grilling team BLESSED us with their culinary skills on Friday, the 10th. As a bunch of hungry teachers were getting last minute things ready for the start of school we got to enjoy some amazing burgers and grilled chicken. Honestly the best chicken I may have ever eaten. The burgers were delicious as well. The Grilling team had everything done when ready as promised. If you're looking for some good, hot food on time for an event or meeting, please give them a call. I will personally make sure I contact them in the future! Thank you again Gwatney!

Jo White

I love my new car! Jack has checked on me several times and has gone way beyond any customer service I expected. Very Happy! Thank you!!

41sumblink .

UPDATE: I did call in as asked to by the manager. After calling in twice I tried to leave a message on the managers voicemail but it was full. Then I left a message with the lady up front. Still no call back. I purchased a $70,000 truck from them in November. When I purchased the truck I was told to pick an upgrade and they would get it for me. I asked for a drop hitch being I had purchased a lifted truck. They said no problem. After following up several times over a couple of months they said they couldn't find one at a good price. Saying all they found was hitches over $600. Honestly I thought if that was the price then they should had just purchased it. Being we agreed for them to get one for me and considering I bought one of the more expensive trucks they had on the lot. They did offer though if I could find a cheaper one they would pay me back. So I found one for $350. From there I sent them the invoice through text and asked them to mail me the check. Again I waited. After about another two months I had to go into the dealership to get my oil changed. They calmed they never received the invoice from me. I was prepared for that excuse and had a printed copy in my pocket that I gave to them. Still more months have gone by and I haven't been paid back. My advice would be to go elsewhere. It is important to do business with folks that stand behind their word.

Yes Sir

Come on down to the lot we got you

Debbie P

Thank you for helping us make our Open House a huge success!! Taking time out of your evening to make sure our teachers and parents had a great time and good food!

kenneth mahon

What a horrible dealership. We came in to look at a VW Passat and after being turned down for that we were told that we were approved for only one car a Nissan Altima. We were handed the keys for the test drive once we returned James had the paperwork already for us we did not even get the chance to haggle on the price. And against our better judgment we said okay to it. . After having the car 2.5 days it was not starting so back to the dealership we go only to find out it was a dead battery(really on a 2016 with less that 40k on it ?). One thing we wanted was sales tax taken care of or included, but James said that is not something they do but he said if we could not come up with the money in time we can get a 30 day extension so we agreed and singed paperwork. Well our tags expire in 2 day so we contacted James our dealer to find out about getting new tags and he informed us that for leagl reasons we could not extend no explanation to go with. So we called the General sales manager Lance Brown and he informed us that that could only be done if they couldn’t get the title in 30 days and he blew us off like that! I am absolutely pissed with the dealership I am so glad I removed all the Gwatney badges. If you come here to buy a used car you will be treated like the scum of the earth, but royalty if you buy a new car. I will never recommend anyone to this piss poor dealership. STAY AWAY!

Elizabeth Kelley

The Gwatney Big Red Grilling Team represents commitment to community & the joy of investing in others. They contributed resources, time, and heart to the EPIC Meet the Eagles Event! Much appreciation!

Derris Pearsey

Just the way I like it : Available and Reliable.

Matthew Gaskin

I received honest help and support from Jim Russell. He is very aggressive in his approach but was not pushy or annoying like most salesmen. He was profession and really got the price in our range of affordability while supporting us through the entire process. I can't speak for everyone else but Jim was excellent, professional, kind and supportive. Thanks

Al Williams

Changed oil in my vehicle and got oil all over my Interior on the headliner and trim where they put the mileage sticker On. Lady argued about it and didn’t care . Like why would I have have greasey hands and happens to be where they put sticker on cause they change the oil. ???

Raymond Milam

My sales rep bent over backwards to get me a deal.

Allison Harper

Thank you for the wonderful summer send off at Sylvan Hills High School. We appreciate your support.

Francisco Saldana

I have always received great service from this dealership. I am greatly impressed by how they even remember my name. I would and have highly recommended Gwatney Buick GMC

ROSS NEAL

GREAT COMPANY TO BUY AND SERVICE VEHICLES. ALWAYS HAVE A GREAT EXPERIENCE.

kenny diffy

3 months after a very satisfying purchase we had the tragedy of totaling our car. Went right back as soon as our insurance cleared but sadly weren't able to get comparable service the second time around. We wanted to give repeat business but weren't able to

sharleis nevels

the staff here at gwatney constantly call your phone and want you to come into the dealership and run your credit. If you know you cannot help a person don't waste anybody time. The co-worker MaryB is ruled and need to be put in her place. Gwatney in Jacksonville have a better staff.

Janetta Hayden

Gwatney really cares about our community. I am a teacher at Oakbrooke Elementary. At our school open house, Gwatney came and grilled hotdogs and had all the sides to feed our entire student body and their families for FREE!! What a wonderful company!!

Brook Harman

If you're in need of service for your GMC or Buick, please go see Derek or BJ at Gwatney in Sherwood! These guys are all about customer service and making sure you have a great experience!

19FSS Marketing

The Gwatney Grilling Team recently came out to our Family Fest event at Little Rock AFB and grilled hot dogs for nearly 4,000 people! The food was delicious and the service was outstanding! We really appreciate the support Gwatney Buick GMC gives to the military community!

Lecia Willis

I had the pleasure of feasting on Gwatney Grilling for the first time Friday during a luncheon where they provided food for faculty and staff. It was BBQ done right! Thank you for the experience!

Laconya Isaac

The "Grill Team" did an AMAZING job!!!! We here at Maumelle High School appreciate them for coming out and cooking for our teachers. Thank you all again for supporting education!

Alice Comer

Very efficient and I cannot see any evidence that there was any previous damage. The repair was blended well with the other exterior. Excellent experience.

Kenya Browning

Awesome school partner! I'm a teacher at Oakbrooke Elementary and they provided food for our back to school open house! They went out of their way to support our school and families. Way to go Gwatney!!

Joshua Carlisle

The Gwatney grilling team are killing it! Amazing service, amazing food and fun to be around! Thank you so much!

Robin Darbonne-Worley

Salespeople are not upfront and honest regarding previous use disclosure of vehicles.

Donna Goodman

We was referred by a friend to go see Jonathan Steele, he is a great sales consultant and now friend. We knew where our payment needed to be and he made it happen. He showed us the in and outs on our new 2013 GMC Acadia. This has been the best car buying experience by far. We will definitely use Gwatney Buick GMC for future purchases and refer Jonathan Steele and the team at Gwatney Buick GMC to everyone looking to buy a new vehicle. Thanks Gary Goodman & Family

Alycia Smith

We buy and trade all the time.. and i Also work for a Chevrolet dealership.. and these guys were above and beyond AWESOME!!! Excellent service.. excellent price.. beyond excellent everything!! Thanks Deandre!!! He is the best!!

Michael Johnson

The Gwatney Grilling Team recently came out to our school and grilled for our faculty. The food was delicious and the service was outstanding! We really appreciate the support of Gwatney Buick GMC.

Kenneth Yates

The people in sales and services are awesome, but I’m not 100% positive they actually look over vehicles they trade for. My salesman, begged and begged me not to go anywhere else, and I gave him a chance. He was very competent, but when he said, “all their vehicles are thoroughly inspected and meticulously fixed when they received them” (and I quote), that seems like a stretch in hindsight. They may change the oil and rotate the tires, but if it’s not noticeable, I don’t believe they actually inspect the motor or even put it on the computer to see what’s wrong internally. I do understand, without an extended warranty they won’t cover some things, and the factory warranty only covers so much. In the future, I won’t go back. I’ve bought many cars from Everett (Infiniti AND GMC) and they take care of me from top to bottom. They wash my car with no appointments and free of charge. They give you a buffet of breakfast foods, cookies, coffee and all the carbonated drinks you can handle. Everett just gave me a Nothing Bundt Cake for being a customer when I had my oil changed. I really should have shopped with who I know.

Mason Atkinson

I've had 2 recent experiences with this dealer, both for oil changes. On the first trip, I was told that a well known and publicized issue with my vehicle's transmission isn't a problem. apparently all cars shift hard at low speeds...I'm sure once the warranty expires that an expensive solution will be found. On the second trip, I requested a loaner vehicle in advance via the website so I could get to work on time. my confirmation email said that someone would contact me to confirm everything, but no one ever did. when I arrived for service, I was told that loaner vehicles are not given for oil changes, that their website "sucks," and that I should have called them. I was an hour and a half late to work, which messed up my schedule for the whole week. In the future, I will be using my local service shop for maintenance, which is located walking distance from my place of business.

Patricia Smith

Gwatney Buick & GMC has done an outstanding job in helping to ensure that our Open House at Oakbrooke Elementary is a tremendous success.

Ernesto Valenzuela Jr

Friendly staff, nice salesmen, they definitely go out of their way to help put you in the vehicle you want, and with the terms that best suit you. The only reason I didn't give them 5 stars is because they still have room for improvement and making sure the customer is fully satisfied. All in all this is a great dealership, I'd recommend them to both my family and friends.

Edward Sells

Go there and tell them me and Devin sent you.

Cathye Killian

It was very pleasant. I arrived for my appt a little early, the appt was at 4, Derek was Johnny on the spot in checking me in. The transportation driver greeted me in passing as a long lost friend, he had in the past taken me to and picked me up from work while work was being done on my vehicle. I then sat in their customer service area enjoyed the peace and quiet so much that I was able to take advantage of about a 5-10min power snooze. They finished the work, I was checked out by a very nice cashier, everyone I came in contact with expressed their appreciation for my business, and I was on the road at 4:25. Thank you every one at Gwatney GMC for a pleasant experience.

kevin fletcher

There is a reason why they have been in business for so long and are able to compete with so many big dealerships. This place will treat you great as if you were the only person in the whole dealership. They are kind and will make you never shop anywhere else.

Michelle Camp

Gwatney has such a caring team. They really care about their community and that makes all the difference. Consider them for your next vehicle purchase!

dante Jackson

I wouldn't recommend them

harold walden

Great dealership. My family buys all of our vehicles here!

Gabriel Peret

Tell you one price to get you in the dealer then they decipher the fine print and the price grows by 4000

Elizabeth Cook

One of the best service departments I've used! They return calls quickly, book appointments to work with your schedule and take great care of you while you're there! Don't go anywhere else!

Dillon Wilson

Great people and awesome customer service!!

lee fisher

it was a good experience I'm looking to go back very soon and purchase me a truck

RL M

Just another car lot

Warren Jensen

Just excellent

jennifer wilson

Salesmen was very nice and got us what we wanted for the price we asked. Best place to shop

Michelle Powell

Thank you so much for grilling for our school's open house. It was wonderful. Oakbrooke appreciates you!

Tammy Bray

Thanks to the grilling team for hosting the ALE cookouts for PCSSD. Bob, Adam and Scott are great guys that really are interested in making a difference in the community. They really went above and beyond for our students. I am sure the same commitment would be made in their customer service.

Gary Barger

Scheduled the service online. Work was done and finished on time as promised. Thanks.

Tanicka Bell

I only trust Gwatney with my vehicle. Coffee, hot chocolate or water while you wait.

Darcy Benham

Thank you for the wonderful service provided at lunch for the teachers. It was excellent and you were all so very friendly.

David Nolen

Had and aluminum sign came at me on Hwy. 64 Dented my hood, and busted my windshield. Thanks to Gwatney's body shop my car look new again. They even clean the in side of my car. Vacuumed the carpet too. Thank you Gwatney for a quick and clean repair job!

Tiffany J Adams

Great detailed repair work after a nasty hit and run, and their employees were pleasant and easy to reach when I had any questions. I would use them again!

Fre Hickman

Took care of me. Pulled up my extended warranty even though I didn't purchase my Buick from them. The driver that took me to work is very personable too.

Kristin Barnett

It was so wonderful to have our yummy hot dogs provided for our Oakbrooke Open House!! The staff of Gwatney was so kind to grill for us and it was very successful!! Thank you, again!!!

Sandi King

Their service department is great. Very easy to work with and Derrick & Rob are AWEWSOME! They get all of my stars - however, you are better office finding another dealership to actually purchase a vehicle! We head "south" when it's time for a new ride.

Bobby Murphy

As always the service dept is top notch. Thank you Derick for meeting my needs, taking care of the recalls, thanks to the service and maintenance crew for taking me in a timely fashion on a busy busy day. Thanks to Corey who remember me, and made always feel welcome . Gwatney takes service level to a family level . Thanks every one !!

Arthur Cuen

Derrick Rice the service consultant was very professional and nice. Got my oil changed within a reasonable time and enjoyed my free coffee in the customers lounge. Couldn't be more satisfied with my experience !

Cynthia Raney

I always have a great experience at Gwatney. I live an hour and a half away from Little Rock and still continue to drive to get my car serviced. The staff is very friendly and works with me on scheduling my car so that it is convenient for me. I would never take my car anywhere else.

Matthew Stone

I just left this place, they only filled out one credit app so I assumed that they would only send it to one place, but then they ended up running my credit over 9 times?!? Then said if I had a title that they could do a “fake” trade in? This all came from James Gould who works and specializes in “bad credit” more like bad customer service. Thanks for ruining my credit more James!

Michael Parton

I have purchased 2 vehicles from this dealer and plan to buy from them again. Wonderful sales staff. Service department is average overall.

Lorena Aldridge

Excellent service!

Regina Perna

Great place to work with on purchasing a new vehicle! Salesman are top notch! I love my Buick!

Kelsea Morgan

I love working at Gwatney! The prices are highly competitive and the service is great! All the staff are very professional and friendly. Its It's a great atmosphere to be in.

Kimberly TRUSLOW

The Gwatney Buick GMC Grill Team was fabulous last night for a school event at our school in Sherwood! I cannot say enough great things about their community partnership! I appreciate them!

Mikki Moore

Never take your vehicle to this dealership. They have clearly padded their rating on here. It's apparent they should stick to "grilling" because it makes them more popular. "Free lunch for a 5 star rating" is what their real slogan should be. Took my vehicle in for one repair and they broke something else. What's worse? They refused to make it right and accused me of lying about it. Shady AF. I wouldn't even trust them with an oil change.

Julie Ross

Great service.

Daryl Stout

They have always taken good care of myself and my Mom with our vehicles over the years. Since she is in a nursing home now, and can no longer drive, I sold my car late last year, and am driving hers now.

james aguilar

Was in Little Rock for a doctors appt. when my 2017 GMC Yukon screen starting flickering. My mileage was at 35,968. So i called my dealer Harry Robison in Ft. Smith and explained that i would not be able to make it back before my manufacturer warranty ran out. He explained to me to go to nearest GMC dealership which was Gwatney and instructed me to get them to document it and write a ticket on it so when i got back to home they would be able to continue the work under the manufacturer warranty. I explained it to the service department which was Rob Regnas and he said he knew exactly what to do and would make sure everything was documented so the manufacturer warranty would still cover it. So he hands me some paperwork after he hooked up a small type box to get the details of the problem. He said this was the right paperwork i needed and i was good to go. I asked him again to make sure and he said yes. You will be covered even if your mileage was over 36000 miles. Get back to my dealership today with mileage over 36,000 take the paperwork to my service guy and he says this paperwork is no good and Rob Regnas was wrong. My service rep said that Rob did not write up a work order ticket and a technician at Gwatney was supposed to actually look at it and write up a ticket order on it, which would have taken about 30 minutes. Needless to say i was mad and couldn't believe that this Rob Regnas lied straight to my face and knew he screwed me. Now the manufacturer warranty has run out and there is nothing my dealership can do since an actual work order ticket was not wrote up. One thing my service rep is doing is going through all the right steps and procedures through GMC contract to get this fixed for me. He is contacting his Area Rep on his end to let them know exactly what Rob Regnas has done to me. If nothing can be done than i will be responsible for paying all repairs out of pocket. If i could give no stars to this rip off service guy Rob Regnas i would in a heart beat. Never trust a guy just because he looks like he has morals and looks trustworthy.

Jenkins Fixtures

The wonderful gentlemen that are part of the Gwatney grilling team really make a difference. Thank you all for what you do. I will definitely be looking at your dealerships for my next purchase!

Glenda Driskill

They were all very friendly and willing to answer any and all questions. They made us feel very much at ease while making a big decision.

Scott kincaid

Great place to buy, service, and to have body work done for your vehicle. Very friendly & knowledgeable staff.

Tykeria Otey

Horrible customer service, rude and made very racist remarks! I would never do business with this dealership or salesman James Ghold who provided false advertisement on social media and over the phone then when I agree to meet with him and view the car he said he wouldn’t show me the car till he ran my credit.

Jack M

I have been a customer here twice in the past 3 years and could not have been more pleased with my experiences. In both instances my repairs were finished ahead of schedule and the staff was expedient in helping me through the process and getting me on my way. I could not recommend them more.

Casey Rodriguez

Finance manager had an attitude. I'll bring the same truck to him from Everett GMC to show him that I can buy it for 54k and get 11k for my trade in.

Richard Harper

Worst company to deal with. Sold me a truck with the wrong rims sizes. Called and they said they put the original tires of my truck on another truck. They wouldn't even offer to put the right sizes back on the truck.Now I'm stuck with the 17 inch rims on a 4x4. Never shopping there again or referring anyone to go back there.

Carla Gray

They sent me a letter in the mail about I could come get a car no money down an when you get there the first thing they do is ask for some money. I think it's a rip off

fred bishop

Courtious and Fast.

Sara Cobb

Great service and experience. Friendly and helpful staff .

Carrie B

We were in Arkansas on vacation and my car starts missing and dies. When the check engine light came on, I hit the OnStar button. Thankfully they led us here!!! The service department was phenomenal and had us back on the road in under 1 hour!!! Rob R,service consultant, went above and beyond to make sure that we were taken care of. I didn’t even get that kind of service when purchasing from my local dealership. Everyone there was so friendly and helpful. We may just be buying our next vehicle from the awesome people at Gwatney in Sherwood!! Thanks for helping my family and I get back on the road so quickly!!!

Tronia Jewell

Got to love Al House!!! He goes above and beyond to make you Happy❣ Tell him TRONIA JEWELL sent you

Chris Cronice

They go out of their way to help you get a car.

Goly Standifer

In April of 2018 my family and I were traveling to Texas and had a light in the dash go off and the car which rendered the car in bad position. So we took it to Ghawtney GMC for the work. They told us that they had to replace the whole brake system totaling $5200. It would take them about 5 days to get it done since it happened on a Friday. After they tell us that we can pick it up I start the car and the brakes go all the way to the floor. They had to take it back to shop because they said the booster was bad. The one we just replaced. Long story short we had to take it back to another dealership three separate times to fix the work that we paid them to do. I would get a second opinion because they did not take care of us.

Sreeju S

Excellent service and friendly staffs

Jordan Patterson

We purchased a 2014 GMC Terrain and we had a great experience. We have had all the maintenance done there also and have always received excellent service. I would recommend Gwatney to anyone looking for a vehicle.

Cyd Cooley

James Gould took real good care of my Daughter and got her in a beautiful Stankin' Lincoln

Pam Scroggins

I called to schedule an appointment for service. My air conditioner was freezing and not blowing cold air at all (no matter than fan speed - later this will be addressed). The service adviser stated that a/c work was lengthy and they couldn't get it in until the following Monday. I planned accordingly, and dropped my car of Monday afternoon. Thursday after my husband received a phone call asking if he had "picked the car up". He stated no that he hadn't received a phone call but could come immediately. The service adviser ask again "Are you sure you didn't pick your car up?" At this point my husband ask if there was something wrong. The service advisor then ask if maybe my husband dropped the car off in the sales department for an estimate. My husband then went into detail about how he had dropped the call off with the service advisor in the service department and received a loaner vehicle. The conversation then ended with "We lost your car, I'll call you back". Immediately my husband calls to inform me. I then call to check the status of my vehicle wondering if they were going to advise me. The service advisor informs "it's not ready yet". I then ask if this is because they LOST MY VEHICLE. He states "that's old news". Very inappropriate!!!!! Later we found out that my vehicle was parked between "two big trucks". Needless to say there were no repairs do to there being a bulletin on my vehicle. I was advised to keep the fan above speed 3....

Susan Aper

Poor customer service unless you have excellent credit. The kid that was our sales person asked if I paid my husband rent. I about died. We gave him our budget and wish list and he didn't listen at all. Said he had to get it done because he was leaving for vacation that night. Very bad experience.

Andrea cutie Andrea cutie

The service dept quoted me one price $136 then claim worst case scenario it'll be $460 and fixed. They couldn't fix the problem but still charged me $420 so I'm out $80 for towing, $420 for them to diagnose and for their hourly rate to try to find what's wrong and $48 to rent a tow dolly to bring my broke vehicle back home. So totally this cost me $548 during the holidays and still don't have transportation. They were uncaring and disinterested on how they service guy lied to me and then was gonna charge me $80 a day storage fee if I don't come get it today. They lie to get you in then bust you over the head to hit your pockets up. Good thing I had a credit card or I would be out my vehicle to. Don't take your car there!!!! Totally unsatisfied and robbed.

Louis Bonner

I was referred by a friend to go see Big Mike! I told him what I wanted and what I needed, with the help from him and the Manager Lance Brown, they got me exactly what my wife and I wanted. Deal and all. Excellent experience.