Reviews of Gentry Chevrolet (Car Concessionaire)

David Newland

Worked a deal on a used truck with the salesman's word that the truck would be available and ready first thing in the morning. Was 3hrs into a 5hr trip when the salesman called to say the truck sold. They wouldn't take a deposit and the dealerships response was that we knew the truck could sell even though we have text messages from the salesman saying they wouldn't sell it. They did offer a same year truck with less options and more miles for the same money. First class operation.

sara mackelvey

we will see if your true to your word, ask Robbie what I mean. He made a promise.

Alicia Zimmerman

Justin went above and beyond to find us the best deal and checked on us weeks after to make sure we were happy and doing well..awesome!

Daniel Walters

Michael was extremely courteous and helpful. Unfortunately, they did not have a vehicle that fit our needs and finance office was too busy to meet with us but its the Holidays....thanks Michael!!

Tim Sandor

Love my Smart car. Y'all went over and above the call of duty. Y'all knew I wanted it and even made the trip to Texarkana to make sure I could get. Thanks to Bud Gentry and Dave Brewster for all y'all did for me. My wife loves the Kia she bought from y'all as well.

Boyd Smith

set an appointment to have oil changed/tires rotated and investigate why the smartphone remote start app. was not working and giving me a failed response. After waiting for around an hour I was told that the Technician was overbooked and I would have to make another appointment. After paying for the oil change I noticed that the tires had not been rotated either.

LaTasha Miller

They are great, excellent services.

Nichole Maish

Awesome customer service, They really work hard to get us in our new car thanks

Ronny Cusher

I've dealt with Gentry's in the past I've never had any reason to believe I was done any way but fair. Took my girlfriend's daughter to look for a car, didn't take her long to spy out what she wanted, they took care of her from there, worked a good deal for her first time of buying on her own, really appreciate their straightforwardness!

Cindy South

These people are under-handed and lie! Do not buy your vehicle here, you will be very sorry

Patrick Scott

Very disappointing. They got me good after I sign the paper. Went text driving and explain it to the saleman about low coolant level and air bag light. I brought to the shop found out I got blow head gasket on 2007 diesel truck. They will regret it in the long run. Thanks yall for bad business and dont want appreciate the customer for being honest.

Thomas Benafield

They have Rocky Ridge Trucks. 'Nuff said.

Shawna Talkington

Awesome family and awesome staff!

michael davlin

Drove 80 miles to look at a tahoe and the online pictures were misleading the truck covered in dents, not in the pics tho and then i told them i was preaproved thru capital one and the blasted my credit with 25 inquiries.

Samantha Smith

I'm not sure why I had a 3 star rating on here had to have been an accident but I had great service while I was there.

alex w

Gentry's is a great place to purchase a vehicle friendly, helpful and understanding their new facility is amazing go check it out. All salesmen there are great but I have worked with Kenny Sivard every time and he is great, go see him.

Kent Irvan

Great place to buy a vehicle, get service work, or just hang out. Come out and see this beautiful new dealership.

hiwinds .

Came in and Todd Young was the salesman that came out and worked with my wife and myself. This was by far the best experience in car shopping we have ever had. Could not recommend them enough!

Liane Leonard

Great service, great place to buy a new or used vehicle... Go see Trey and he will hook you up...

Erick Angeles

Service is fast and friendly.

Winona Vaughn

Staff were all friendly and helpful. Customer oriented can't be beat.

Michael Bergman

Very friendly and helpful .

Kimberly Peek

Great place to get a vehicle. They will get you in what you are looking for in the price range you want. Salesman are friendly and not overbearing. Highly recommended. Will be a lifetime customer

Robert Cox

Must be a good olace-WE have bought 5 vehicles here over the years.

Denise Bailey

Very friendly

Shawna Pruitt

A very pleasant experience...it was to easy to purchase a vehicle, but that's the way it should be

Stacy Jones

Great rental service

Tifany Carter

My family has been buying f I'm them since 2003 wonderful staff and cars ...Janice cater has a Chevy Cruze and Joshua swint bought the Camaro Friday at the mena promotion I'd highly recommend them

Stephanie Turner

Kudos to Kenneth Isham. I could tell he is a very hard worker and multitasker. Always willing to help and checks up his customer. Thank you. (My son rated the place 3 while on my phone months back. Just seen the error) I give it 5 stars.

Christi Tidwell

Service department changed the oil in my car. While sitting in the waiting area, a Dallas Cowboy player was there signing autographs.

Melanie Marshall

Always get great help finding what you are looking for. Customer friendly- great team of professionals thoroughout entire Company -sales, parts, service to office!

gary dinger

All dealership employees were knowledgeable and courteous. I would definitely recommend to all my family and friends.

Charles Smith

I found exactly the car that some friends were looking for. This place will get you financed

Seth Patterson

Brad was fantastic! Got us the car we wanted at the price we where shooting for also! Great guy! If ya call ask for Brad you won’t be disappointed!

Dee Gee

Because they take care of there customers.

Phil Mills

A very professional and clean operation. The service department will keep you updated and if they find anything they notify you to discuss the options to correct the problem. Everyone is very polite and courteous.

Asah Harris

The car dealer that sold me my car did an awesome job until I found out two weeks later that the car was not so good. I had to practically beg the dealership to fix the problem. They decided to fix the car but they would not give me a loaner car which I feel like they should have. They claimed that they had already sold my car that I had traded in so, I had to end up renting a car from them. It took them a month to fix the car that they sold me so my bill for the rental was over $900. I told them I couldn't afford to pay that full amount at the time but I could give them something on it. I asked if I could talk to the owner (Bud) but they refused to let me speak to him personally. I was told he was a pretty good guy and would understand and try to help me out if he knew the truth about my situation. When I turned their rental back in they refused to give me my car back which is illegal which resulted in me having to call a taxi for me and my mom in order to get back home. My home is located 45 minutes away from the dealership. I feel like that don't care about there customers at all. I believe they treated me that way because for one I'm a women and two I'm a single mom. I'm so disappointed in Gentry Chevrolet of Dequeen

Sam Lively

Brought car in for a recall. They fixed that issue and damaged something else in the process. I kept getting the run around on what day to come back to get the new issue fixed. During this time waiting, I was sent a customer satisfaction survey. So I filled it out of course, I was truthful and not happy with the damaged car. I finally took the day off from work and dropped my car off for the appointment they gave me. I called later that day to get the status on my repair and they said they would not fix it because of the survey I filled out! So why do you fill out a survey if you can't handle the truth about your business! Thank you, Someones new customer!

Dairy Queen

Was told when we bought the vehicle that the first 2 oil changes were included. When we went to get the first one they told us that we would not get another one. They blamed GM but it could have been easily fixed at the dealer level.

Andrew Hernandez

good cars

Hope Key

Still waiting on a call back from Thursday and it's Tuesday. I like these people and know they're busy, but come on...5 days and I'm going to have to call and remind them of the job they have to do....again...

CARRIE MEEKS

Need more sales people

Robert courtney

Horrible!!!! Rude!!! Worst customer care EVER IN MY LIFE!! They sold my Fiancé a lemon, took her $35,000 and ran left her and our NEW BORN PREEMIE BABY, with no A/C in 105° weather with heat advisory across the state. She paid in full for a brand new Truck Right of there lot a little over a year and half ago it only has 50,000 miles nd now even a little over a year and a half the A/C goes out and the Battery and they won't fix it, the manager drug this out from end of June to now almost 2 months and they still refuse to fix it they had us drive all the way out to the dealer just to recant on the word and then had the audacity to cuss me and yell at me and my mother. Downright low class!!! I'd avoid this place like the plague!

Brian Robert Bromley

I was having transmission issues in my truck while traveling for work. I managed to schedule an appointment here as they were the nearest GM dealership to me. The service department was great ensuring that the company that issued my extended warranty would pay for the repairs. The staff did their best to make sure I was comfortable while waiting for approval of the work. I would recommend these guys to anyone in the area.

Dustin Young

Excellent service from these guys!! Nobody in the state will beat them

Latre Richard

Didn't stop in but had a great selection of cars and trucks

Rose Lyons

I just went in there to get a prize and meet someone and found myself buying a new car from them! Wow I didn't realize that I was going to be getting a car!

Kelly Surber

1 * 5 and generous I've never met a place that you drive 50 miles and you have a deal already set up in the back out of the deal what a joke

Laura Ray

Awesome experience! Will James is the best of the best salesman! Thanks Will! We love our new vehicle!!

Kelly Boyles

Excellent

Shawnda Brandenburg

Great vehicle buying experience!

Sharon Baker

Great people and love my new Colorado

Marilyn Hale

Great company great service. I highly recommend Gentry Chevrolet. Jimmy and Bus Gentry are the best.

thomas allen

Best service in the Arklatex