Reviews of Crain VW of Fayetteville (Car Concessionaire)

T Kristoffersen

I’ve been dealing with car dealers for many years, and this dealership for my last 5 cars. VW is my brand of choice but I keep coming back here for the people. Everyone I’ve been in contact with over the years has been friendly, respectful, knowledgeable and honest with me. It’s simple...... if you are looking for a vehicle and want a good value and good service see Wesley at Crain VW!

Ani Wand

I had terrible experiences going around town and trying to find a car that was right for me. Most importantly I had an even worse time with terrible sales people who did not think I was serious about buying a car. These guys showed me around the building and were very patient with me, and Chuck even showed me how the sales process works. I will be buying from this dealership again!

Manuel Barrantes Duarte

I went to this place and told them to check my car. I waited about 3 hrs for them to charge me $140 for checking it and then telling me it was going to cost to repair an error $1700 plus taxes. I said right a way no and payed the $140. On the way back to home, my car was leaking coolant from the radiator and had to take it immediately to a mechanic. The mechanic said when they checked it, they must have had made a hole in the radiator. He also fixed the rest of issues for $350 with taxes included. TRUE STORY.

David Martin

I never got far enough to see if there is a positive to the dealership. I made an appt. for an oil change. I gave them make/model/year, etc. I arrived and sat down. 15 minutes later they came by and sad "...bad news, we don't have an oil filter for your car, we could probably get one tomorrow depending on when the truck delivers." I made an appt. Order it before I get there. IQ Test...failed.

Devin

Great team and scenic view. If you're looking for a Volkswagen, they will do whatever is in their power to make sure you're taken care of.

Rukeeya Collins

I won a smart watch!

Alison Wieand

Great experience recently on buying a new car. Told them up front I was going to put a lot of thought into the process and they completely understood. If you go to buy a car, Ask for Ethan to be your salesman, you can thank me later.

justin bruckman

I had a great experience with Crain VW of Fayetteville. They finished my car in a very timely manner and exceeded expectations. Christopher Reyer helped me through the whole process. He has the best customer service there is. I highly recommend him and the Crain VW team.

Aprille Crowley

Awesome service! Ethan and the Crain team were able to close the deal and make me a very happy customer!

Cameron Dunaway

They sent me an e-mail insisting that I not fill out the surveys with anything but five stars until I tried talk to them about making sure I had a five-star experience. Well, I didn't necessarily expect a five star experience, and I didn't get one. I spent $1,000 getting a coolant temperature sensor and leaky thermostat housing replaced as well as vacuum leaks causing a check engine light which they said they fixed. However two days later the vacuum leak came back with the check engine light, and when I took it to my preferred mechanic in Carroll County they straight up laughed at the electrical tape patch job that the mechanics at the dealership head tried to pass off. There were multiple places where they hadn't even applied the electrical tape to the vacuum hose themselves, but rather the protective covering that encased them. It's hard when you're in a position of not necessarily knowing everything about the vehicle, and then at the dealership there is guy whose sole job is to communicate how awesome and complicated the work they did on your car was, and how good of a deal you are getting. And yet, this guy isn't doing the work so I'll just go ahead and judge their work by the results. Somewhere between laughable, and good work at steep prices. Thankfully I did not go for the $700 tires, because yes they needed to be replaced but no they WERE NOT showing wire as I was told and were available for under $400 at Worleys in Berryville. So yes after all this I still give 4 out of 5 stars because I feel like I was treated with respect and I honestly didn't expect any better. But I do resent being told how to give my opinion on surveys, so thank you Google!

Tena Bryant

It was a great day. The service was wonderful and Thomas was especially helpful.

oz5wob3 .

Awesome dealership. Great selection of cars. Just off I 49 in fayetteville behind Hyundai dealership. We worked with Derek, who got us a great deal on the car we wanted.

Roy Horan

Brand new building & location for this Volkswagen dealership basically behind the Fayetteville Sam's Club. The building and employees are great, the location is tough to get to.

alexis droddy

thank you andrew for taking care of my car and being so helpful.

Mark Thrailkill

Would not recommend. Daughter purchased a VW Jetta and less than 3 weeks into ownership (doesn't even have title to tag yet) and still under warranty there was a failure with the turbo and service department says "if turbo went out then it would be covered" however since it is a vital component of the turbo but " not under warranty ". So long story short if she chose to drive long enough for turbo to completely fail it would be covered however since it just a part of the turbo ( won't function properly without repairing) they won't honor the repair under warranty. To add color to the story this is her first major purchase since leaving home (19 yrs old) and has worked diligently to build a credit score to do so and her first experience with car dealerships and car manufacturers is to not stand by the workmanship and quality that they claim as a part of their integrity is a bit of a disappointment to say the least. Once Crain service manager washed his hands of the situation he sent me to VW customer service and while the woman I spoke to was very amicable they were not able to provide documentation that states what is covered under warranty as that is "somewhat subjective to the individual dealerships". So Crain had an opportunity to assist in teaching a valuable life lesson in two ways. One to be noble and honor an insignificant cost to them or to require a 19 yr old college student trying to do the right things and set up her future for success to pay grossly inflated costs for parts and labor for repair. Part is $130 at other suppliers $330 if ordered through Crain with an additional $300 of labor for literally removing 2 bolts ( done in my driveway in less than 5 minutes). Oh and went ahead and charged her $130 to simply read the code which took 2 days to complete.

Kevin Parker

Apparently the phone lines were down at the VW dealership so the calls were directed to Crain Hyundai . I scheduled an oil change with the lady who answered and she assured me that I would be on the schedule for the service. When I called a few days prior to so called scheduled service I was informed that I was not on the schedule and they did not have any available for when I needed it. The gentleman at the VW dealership was not concerned how their miscommunication was an inconvenience to me. A paying customer who is trying to establish a relationship with a local dealer. It is unfortunate that this will not happen. I will say I do love my VW Passat. Great car

Meliegha Henderson

BEST PLACE EVER!!!!!!!

Poppin Sunshine

Bradon Grisham specifically helps me try to find the best car that’s fit for me and my family. He is very helpful and should be recognized for this! If yall need someone to help you when coming here ask for Bradon! He will do his best to find what fits your budget! Also gives great recommendations on different cars! Thanks Bradon!

Mike FaJohn

Brought my R32 in for service. The staff was friendly and treated me great. The facility was very nice and they got the job done right. That's the most important part. Crain VW is the only place I will take my car to for service in NW Arkansas.

Korey Vaughn

Thomas Vaughn was very friendly and helpful. Very nice dealership!

Laura witcher

Mason Jones is the salesman that helped me and had amazing customer service and really made me feel like it was his top priority to get me the best car and deal for my price range!

Donnie Holden

Very fine dealership! Good sales people. I have bought five vehicles there so far.

Josh Ruble

This dealer uses fishing scams to get customers in the door. Then they try to hassle their way into a quick sell. No pride dealership. Stay away.

Derek Roy

Every Company is talking about customer experience. These guys get it right. Manny, the shop foreman, went way out of his way to get me in and out, provide accurate information and advise me on next steps. Makes every other dealership look bad after raising the bar this high. Thank you Volkswaggen!

Todd Taylor

My experience at Crain VW was exceptional from the moment I walked in. The facility is gorgeous and the people are both pleasant and knowledgeable. I was greeted immediately for a scheduled service appointment after parking inside the gleaming service area. The dealership has multiple waiting areas - all with modern, comfortable furnishings. My service was completed and quickly and I was continually updated by the service staff. Overall, a truly immpressive dealership.

Geurro Geurro

They send out flyers and say you won money and when you get their all you get is a cheap ass speaker

Zack Langley

Little slow in the service department but the people are very friendly & helpful!!!

Diego Foyo

Worst service. They took 2 hours for an oil change and returned a dirty car.

Marcie Hinze

AN AMAZING EXPERIENCE and I don't say that about very many things ... especially an auto dealership!! The associates in the repair department (Manny and Maria) very polite, knowledgeable and helpful. The Service Department completed the oil change and tune up in record time (an hour!!) and even found an issue I didn't know about. The surroundings were immaculate. They had complimentary coffee, bottled water and GLAZED DONUTS!! To top it off, they washed and vacuumed the car before giving it back to me. It was a very favorable experience. If you drive a Volkswagen and are in the Fayetteville area, Crain 'VW is the place to go!!

Lisa Burden

Just picked up parts.

Kady Bright

The people here genuinely care about your needs, and wants. I've never had a single issue with them, or them ever pressuring me to purchase anything I didn't want!

David Campbell

Good service, friendly staff, but high prices for repair work.

Collin Coffelt

Friendly and service was done in a timely manner

Chelsea Leann

I would rather drive to Joplin, MO or Tulsa,OK to have my car serviced than to bring it back here. What's unfortunate is that most people don't have that flexibility. I spent 2hrs 5mins waiting on an oil change and tire rotation @2pm on a Monday, with an appointment, and one other person in the lobby. After an hour and a half I went to inquire about my vehicle and was told it would be 5-8 more minutes... 35 mins later I got the keys. Mind you, I was told that my car would be serviced faster if I had an appt... Talk about poor management of customer expectations. If someone would have told me up front it was going to take more than 2 hours I could've planned for that or taken my car elsewhere.

Daxton Koester

They were unbelievably helpful. Short Backstory: I was in the market for a car ~$5000 as mine had an electrical problem and burnt down a few days prior. We were visiting this location to schedule a check up on a car we were considering by a private seller, just to make sure there were no hidden problems before we purchased it. The salesman "Cliff" greeted us kindly and listened to our situation. Very friendly. He took us to the back and showed us a beautiful 2008 Mazda3 Touring (my personal favorite Mazda in our budget) with 90k miles and let us test drive it on the spot. Needless to say, he gave us an amazing deal and we drove it off the lot 30 minutes later. I highly suggest this dealership.

Christopher Bullock

They were exceptional, my car broke down and I ended up towing it to Crain VW one day before my appointment. They contacted me and let me know they would try to fit my car in early if possible so they could finish it faster for me, the staff gave me multiple updates on my car and were very professional. VW Crain will be my go to repair service for a long time.

joe chiang

Brand new building, very high tech. Very clean and beautiful showroom. Great selection.

Aly LaDuke

Great customer service by Thomas Vaughn. Thank you!

Tod Johnson

Had the oil changed on my wife Audi. No Audi dealer close and they have $59.99 coupon for full synthetic. Not happy but I can't really give 1 star. They did change the oil. Just buyer beware. That $60 oil change cost us $90. Not sure why. "Up to 5 quarts". I know her Audi didn't take more than 5 quarts. Sales tax should have been $6-$7. Watch out for hidden stuff from their service department. I'll go elsewhere. When I get my Jeep oil changed @ Lewis it's exactly what the coupon says + tax when I leave. Let me guess, extra charge for the filter, lol. Oil disposal fee, labor. when you have a quoted price, stick to it. None of the underhanded hiden stuff. It was only $30 more. Not that big of a deal. Not the point. Time to trade. Won't be going there or any Crain. Honesty goes a long way.

James Nelson

The service team is the best group of people I've ever dealt with in this line of work. They go above & beyond to make sure the customer is satisfied & happy. Chris & Doug, the service manager, are two great guys willing to do whatever it takes to ensure you had a pleasurable experience under the circumstances.

Andrew R

The dealership is Brand New and its very nice!! I wish there were stools to sit on in front of the glass that faces the shop area, but at least there is glass there where the customer can see what's going on with his or her vehicle.

Darren Bishop

They pay my bills

FullVolume Favorites

Friendly.

Caitlyn Clark

Overall, my husband and I were quite pleased with our experience here! Wesley and Derek are very informative, helpful, and friendly. Purchasing our first vehicle with VW Crain was not stressful in the least. The only reason I give 4/5 instead of 5/5 is due to the receptionist I spoke with on the phone when I very first called the dealership. I did not catch her name, but being a musician by trade I'm a little hard of hearing. When I asked if I was calling the correct place, her response was, "Yeah, that's what I just said," in an impatient manner. That alone nearly kept us from visiting the dealership, but thankfully the next person I spoke with (Wesley) was much friendlier so we gave it a chance. No regrets!

Lequita Joyce

Thomas was helpful in servicing my Tiguan. Service was excellent & attitudes of all were friendly & helpful!

Will T.

told me deals that were to good to be true.

Pypher Blair

If there were negative ratings I would use them. I would not recommend anyone to Crain. The staff is loud, very unprofessional, RUDE, and treat people as if they are stupid. My salesman had to get help 4 different times from his co-workers because he didn't even know how to use his computer. I purchased a used vehicle from Crain (which is 2 hours away from where I live)...5,000 miles and 1 1/2 years later I decided to trade in on a new vehicle. So I made the 2 hour trip and basically got kicked out the door because they said my car ( which I purchased from THEM) depreciated $10k over that time period and they couldn't help me. One week later I went to a local dealership (Not Crain) to see if they could help me out, and I am now sitting RIGHT SIDE UP in a BRAND NEW vehicle.

Rachelle Morthenson

Worst customer service ever. They shouldn't be yelling or scolding their customers just because they had a change of heart about a car.

Preston Lipe

Fast and polite. Been here twice to get accessories and everyone there is always in a good mood. Drove from Fort Smith since the service department there was rude and wouldn't take the extra steps this place was willing to take. I'll use this dealer as long as I own my VW.

kelly crenshaw

Service was good and they took care of me. Everything looks new and fresh. I feel like the whole operation was top notch

Austin Tanner

It took them over a month to pay off my trade-in. When they paid it, there were more finance charges added on. I called and called and talked to one of the finance guys and he said he would handle it. Two weeks went by and still nothing. Finally talked to someone else and got it figured out! Terrible communication and very rude and disrespectful to younger people buying a car! They have lost all of my business from here on out!

Lynn Johnson

Horrible experience buying the car last year, dealership only concerned when my survey to VW was unfavorable. Now service department won’t answer phone to make an appointment! Location is unseeable from the road. Do they not care to sell or service a car?

Marvin Arroyo

Thomas was super helpful. They took care of everything I needed! Excellent service :)

Peggy Hutcheson

The best! Team is friendly and helpful, fast service. They worked with me to find the right car for me and kept me in my budget no hassles. Service dept is great too, 10/10 will be buying all future cars from Crain!

Blake Hatfield

Service sucks

Toni Emery

Just recently purchased a new Jetta and I have to say it was great. They went above and beyond to get us close to the monthly payment we wanted and were very fair on my trade in. Even when there was an issue with paperwork, they came to my house so it could be corrected. Very friendly and helpful!

Joe Smith

The service department is always fast and does a great job. Thank you Andrew

Blue Eyes

Told me my car was ready for pick up yesterday, told them I'd be there this morning to pick it up. Got here and no one can find paperwork nor key !!!??? Is this what is expected in the future?

Erin McDougal

They were very professional and courteous.

Marcy Gordon

I just love Mason Jones he went above and beyond for me and I send him blessings always !! Dillon also and Brian helped. Mason is the best I give Crain 10 stars !

Sarah S

Ben & Kenny took great care of me through the process of acquiring a car & taking out my first auto loan. They were able to get a new car to a price that worked for my budget even though I originally believed I could only afford something used. Would absolutely recommend working with Ben as he took the time to explain anything that I asked about in terms that were easy to understand & he was extremely personable/easy to joke around with.

Julie Farnan

Wesley!!! I wanted to just let you know, you’ve absolutely ruined every salesman for us. You completely impressed us and even if the car wasn’t that great (which it is) YOU ARE!! My husband just bought a nice car from someone else this last week and we’ve never felt so sick about a purchase because of the salesman. We now compare everyone to you and your crew! No one is as thorough or has been as kind and made us feel like they actually care about what we will be carrying our family in like you did. So my husband and I thought you should know you’re awesome and wanted to thank you once again for our vw!!

Patricia Wilcox

RUN AWAY!

William Stevenson

Good customer service. Happy to demonstrate launch control.

Tatum Palmer

The best customer service, quick and helpful!

Brian Coffman

The salesman don't have any information. They make you wait long times and feed just enough information to string you along.

Josef Woodall

Great service

Matt Bomar

I had a car issue on the way to thanksgiving with the family and arrived at 445 to see about getting my car fixed. They were able to get me a loaner and send my on the way to be with my family and had our car fixed by mid afternoon the next day. All on a holiday weekend. Definitely thankful this thanksgiving for their quick service! Of course dealer repairs aren't cheap but everyone knows that and you do get what you pay for. I know the people that worked on my car were knowledgeable about Volkswagen and they used the right parts. Thanks again.

Tina Rust

Run away!! I purchased a vehicle from them June 30. 36hrs later when I opened the glove box, cockroaches came crawling out AND it smelled of pet excrement. They covered up the smell with Febreeze. I took the vehicle back in and they did a "detail" job, which did not help with the smell. They said it needed to air out. It is September and the smell is still there and now having cockroaches again! I asked for a different vehicle, they said no! I asked if they would do 1/2 the cost of the upholstery, they said no! Horrible customer service!!! All I got was, "I'm so sorry this happened."

Bruce Gabbard

Fast, friendly, professional service. New, hospital clean facilities. Very nice

J M

I have used VW service department several times over the last couple of years for various things. They are always fast, fair, and friendly.

Tanner Beck

Great experience. Chris was very accommodating of my work schedule when trying to get my car in for service. He really went above and beyond to help me out. I will be going back to Crain for all of my service needs

Tommy Pittenger

Always great service and friendly staff. Keep up the great work.

Brandon Charles

I wouldn't recommend this place to anyone. It's better to drive to Tulsa or another place of your choosing to do busjness. This place won't their word on a shaken hand deal. If you make a deal be sure to get it in writing! Also make sure they share everything with you, new things kept popping up in our "deal" when doing our paper work. I won't be going back. I wouldn't have bought my wife's car from there if we hadn't gotten the price we did.

TheGohanMk7 .

5 stars for everyone to see!!! They have the worst team of sellers AND Mechanics ever, the staff is unfriendly and will say mean things and not apologize for it, i heard one of the sales man say he hated the noise of a crying baby right infront of the mother and when she confronted him about it he said he ment the "smell" of the dippers not the crying and then left... they also said i needed a new engine because mine blew and was not replaceable, i was gonna spemd 15k out of my pocket because the warrenty did not want to pay for it ON A NEW 2016 VW GTI WITH ONLY 8K MILES.. i took it to a mechanic and the fixed it... only had a bent pipe.. spend 2k on it... this guys are really money hungry and will not keep their word on the contract agreement... also watch out they tend to up the price 2000 more on ANY CAR FOR Their own pockets.

Timothy Hendrix

This is a real split review: My salesmen Kenny Ford was awesome. Nice guy, very personable and a pleasure to just talk to and purchases car from. If this review was just on him and his salesmanship this would be a 5 star... Now Chuck... If this rating was based on him... I would give it 1 star. I have never had a manager be so rude about price negotiation. Though we settle on a price that was at fair market value his friendliness went out the door. It actually the first time I purchased a vehicle and the manager didn't thank me. It's obvious the guy runs a game of intimidation and is more worried about his profit margin and trying to upsale based on monthly payment than get a person a good deal in the car that they want. Overall pleased with the car and hope that I can square it away and chalk up the experience as catching a manager on a bad day.

Sara Anderson

Visiting family in Arkansas and my brand new Tiguan purchased in Georgia hits a bolt in the road that was literally a foot long. It not only punctured the tire but went through the wheel. Manny in service took my call, listened to me cry, ordered the wheel and tire immediately so it would be in the next day. He stayed in touch with me and was so professional and kind! He knew how stressed I was and offered to wave the labor charges to help me out. I would highly recommend the service department and specifically Manny to anyone needing service on a VW in the NW Arkansas area!

Jeremy Morris

Went in for a simple recall fix and was really blown away by the service. We didn’t live in the area when we bought our VW, but wish we would have after my experience with Crain. Excellent customer service and friendly staff. I will definitely be looking at Crain before I go anywhere else for my next vehicle.

Chad Smith

My wife and I bought a new Tiguan this weekend. Wesley and Jacob were great to work with and worked hard to get us into the vehicle that we liked and the payments that we needed. They were very helpful and knowledgeable. I definitely recommend this dealership for all of you VW needs.

Gunnar Wright

Great place with great people. Beautiful place and very clean.

Thomas Cole

Amazing service and quality results

Roxie Wynn

I should have stayed with Honda. If I could give the car back and come out even I would, and go back to Honda. It doesnt look like I am the only one having issues with the GTI either. Bought a brand new 2015 GTI in October. A sensor has already gone out that controls the transmission shifting. Parts still haven't come in, they've had it since Monday. The service department is also very snippy.

Jenny Button

Went here yesterday to drive a 2011 4WD Tiguan we saw online. We really liked the car and were interested to see what they would give us as trade-in on my car. They never gave us a trade-in value and kept trying to sell us on a 2016 2WD that was $10K more with financing that didn't fit our lifestyle. The manager didn't ask us anything about us or what we wanted in a car. Really disappointing since we were interested in the 2011.

Rose Pride

Fast and informative

Gary Isaacson

Christopher in service could not have been better. We were from out of town and had a problem. He got us right in on a Saturday, fixed our problem and got us on our way. We really appreciated it.

Kathy Garringer

My car was taken care of in a timely and I was treated very positively.

Chris Taylor

Don't EVER buy Tires from Crain Automotive. I spent over $800 on a brand new set and with 13,000 mile one of the tires failed. These tires are rated for more that 50,000 miles. The sidewall started to separate and bubble. When I got there the service manager Christopher came out and said "oh yeah, thats an obvious defect." With 20 minutes he changed his whole tune and told me that they would only warranty half the tire. He stated it was a "VW thing" not to fully warranty the tire. And, he told me that someone should have told me this when we purchased the tires a little over a year ago. Then he proceeded to tell me that I must have damaged the tire by hitting a rock. This was a "bubble" on the side of the tire, how would hitting a rock damage the side of the tire?? And If I hit a rock, the rim would have shown obvious damage. Complete bogus lie by Christopher. Great job guys, you got me for $85 bucks. But, I'll never come back and I'll tell everyone I can about how crappy a long term Crain VW customer was treated. You guys should be proud!

Shanda Tube

Nice people but I had to wait more than 5 hours to get the car from Fort Smith. No one was happy about that. Other than that, great customer service.

B.K. Stecklein

They are nice enough, and not too pushy.

Clay White

This is a review for the service department. They avoid your direct questions, and constantly shift blame for things that still do not work correctly after that are "done".

Elizabeth Slape

Great service Christopher, we'll be back!

Potter Family

I have to say. I like the low pressure atmosphere, the people and the willingness to go the extra mile. I've never been a VW customer before but I'm interested now.

Richard Anderson

Wonderful experience. Very friendly, respectful and knowledgeable. "Wes is the best".

Carmen vargas

Great place to buy a great car. Staff and service fantastic.

Lisa Jansen

I made the mistake of timing my visit with the "sales" event. The "salesmen" I ended up being "paired" with were apparently assigned from North Carolina and not professional. With apparent bad communication skills, my total loss insurance check I mentioned, was immediately stored in a back room away from me, and I was shown inventory that made me question everything. I asked for trunk space, and mentioned my preference towards a golf station wagon which I thought, a VW dealership (SportWagen, Alltrack, Used Passat Wagons?) could help me get to, which was completely ignored. I was first shown a Jetta sedan (???) with the excuse they thought I only had the check amount to work with..still...I would expect "trunk space" being the vital criteria in choosing a car to present to me. I, for the second time, stated my budget being between 15-17k, thinking I was dealing with professionals, and this group of two continued to try to up-sell me. After being put into two Subarus (??? I could have gone down the block to Adventure Subaru if that was my interest) I ended the day with being put in a brand new Tiguan, upon inquiring about pricing of the vehicle, I received no answer for 30 min while being "entertained" on a test drive and introduced to all the features of the vehicle. Finally I was told the car would be 26k. That's a long shot from 17k...if you ask me. When I said if we are talking new cars, maybe I could be shown a base model on the all track, I was told those run long order wait times by the salesmen and was never shown even one model. The unavailability statement was negated by a regular Crain salesman later on that day. I then was shown a base model 2015 28,000 mile Tiguan for 21k...When local competition has a 2013 loaded SEL Tiguan with 29,000 for 17,000. It was clear that this particular sales bunch was just trying to pull extra money out of my pocket. I chose Crain as my first try to purchase a vehicle after losing my beloved 2012 2.0 Beetle Turbo in an accident, because I have had good experience with servicing my Beetle there. People were friendly and service was done promptly. However, whoever decided to bring in these external Salespeople for a week, needs to reconsider everything. I would have expected being listened to, and professional handling of my interests in a car, in regards to my budget, while presenting cars that lie within the respective fair price range, especially during a "sales" event. I'm giving them 2 stars, because I hope they return to normality and VW quality after this "sales" event is over.

Meredith McClure

Adam in the parts department was extremely helpful

Erin Pate

Had a great experience buying my 2018 Atlas. Mason was friendly and worked extremely hard to get the payments where I was comfortable. Happy to be back in a Volkswagen!

Jessica White

The only reason I went with VW was because we could always count on the customer service being 100% and always having a way to live our lives with little disruption. Today VW has failed our family. We have 1 car for our family. We shopped many companies before going with VW. I bought a brand new one in hopes it would last. And if it didnt i had VW loaners to help us until they cpuld fix our car or get us into a new one. That is not the case today. My car is in the shop sti under warranty. I have no way of getting my husband from work except to pay a heavty amount of money to get him home and then turn around and pay them again to get him to work until they can magically find a loaner for me or get it fixed. My son missed his appointments. For a normal kids its ok. For a child with ASD missing an appointment can set them back. Going with VW was suppose to lessen our worries. Thats how thry put it! but its only done the opposite. I get u all only have so many loaners but when promised at the point of sale to always have a car as long as my car was under warranty I expect that. Tell the uppers u need more loaners. Maybeu all should be able to get loaners from sister stores. I was warned to stay away from VW but I have only had great experiences so I ignored them. You all showed me. I'm very disappointed in ur store and in this company. Lessons learned. U can't count on VW. I will not return to VW or any sister stores to buy our next car. But i make a promise to you all that i will not fall short on lile u all did. I promise to post this review on each and every site reviews are asked. Have a good day!

Frank Soares

When you go here to buy a vehicle ask for Justin wiltz , this guy really knows cars and here's a great drive to ensure you get the best deal

Wesley Wilkinson

Brand new store!

Manideep Pabba

I want to give 5 stars for regular staff. I want to give -10 stars to manager who was so rude. He will yell and talk rudely with people if they visit more than once to buy a car. Personally.

Hill Family

Early in the process but overall impressed with this dealership. In about an hour I was able to get a tour of the dealership and drive 2 Jettas. My sales associate Alfredo had a great attitude and inspired my trust. I also met his sales managers Tommy and Joy. Both took time to listen and moved quickly to address my needs/wants. Lead service advisor Andrew provided fast and accurate answers to tech/mech questions. Halfway through the process I am impressed. Absolutely no pressure, this team is professional and works together very well. Strange but I want to do business here mostly because of the relaxed level of the just really really good service I have received. Updates to follow...

MC Shooter

Service: Good, but they gave us the typical upsell run-around. We stuck firm and just had the oil changed. Fair price and work was done properly. Sales: After a few days of negotiation, we were able to get the car we wanted at a price that worked for everyone. It took some time, but everything worked out.

Brent Bell

Engages in deceptive advertising practices and bait and switch tactics.

Gabriele Campbell

Worst customer service I've EVER had shopping for a car. I've talked to several staff members, but all are very arrogant. A manAger returned my phone call yesterday. I've gotten very busy at work and couldn't call him back again. We decided to just drive down next morning. As one review stated, they let us wait, had to ask twice how much the trade in value will be. Than I introduced myself, he immediately said: YOU DID NOT CALL ME BACK! I said, what did you just say? He repeated VERY arrogantly: that you did not call me back. I stood up and said, we are leaving. I am appalled!!! This dealership has no pride, is rude and zero skills in customer service. As one person said on here. RUN AWAY! Btw, we purchased a Toyota and were treated respectfully.

matt wagner

I've had the pleasure of doing business with Crain VW for more than 10 years. I have never been more satisfied doing business with these folks. They have always been well above exceptional, from sale, to trade and back again. They produce a great automobile, and have always had my back. Every other dealership and car manufacturer could learn a thing or two from VW.

Kenneth finney

Great deal and great service!