Reviews of Crain Kia of Sherwood (Car Concessionaire)

Jarvis Kolen

Always a pleasure at this location. The professionalism and care shown at this location definitely have impacted my next vehicle purchase.

ldanielleh

They tried to sell me tires I didn’t need. My tire pressure sensor was on and during a routine oil change, they told me I had a nail and several “small holes” in my tire and it was irreparable. Quoted me $183 plus tax to replace one tire. Of course dealerships mark up. I wanted to shop around so when I picked it up they said they aired it up but was leaking as we speak. Called around for prices. I ended up going to Big Jake’s in Bryant. Told them what I was told at the dealership. Turns out it was ONE small pinhole and completely reparable. Costs me $10. I’m disappointed in Crain. Must have some new people in office because I’ve never had anyone try to hustle me before.

Luke Schulz

Mallory and dosy Newton where amazing, they worked super hard to put me in a vehical that I wanted. I would recommend them to anyone

Verizon Verizon

Mallory was very helpful. Although we were told one thing then when bnb you get to finance was told something completely different. My loyalty didn't seem to matter!!!

Aaron Fisher

These guys bent over backwards to put me in the car I wanted, great experience, David Spillers was Amazing, honest, up front and very helpful. I highly recommend shopping with him.

Eric Nutt

Don't know how to write this review. Bought a vehicle from them. No issues. Certian life problems happen. Ran into a hiccup with paper work. It was probably my fault. The HR department was awesome. They took care of it. Thank you Crain. Great Job!

R Harris

Great experience. The staff was courteous, knowledgable with great service.

Ronald G Parks Sr

Heather was very helpful to me while I waited for my car to get a recall fixed, but the whole team was very polite and friendly

Sherry Veasley

I can't say enough about Crain Kia of Sherwood. I've been dealing with them since I bought my first vehicle in 2016 and every single time I'm in there, I receive nothing less than top notch customer service. Two days ago my husband bought our second AND third vehicle from them. Our salesman, Robert Maxwell, went above and beyond for us.

Nichole Coleman

Mallory an Jerry we're very nice to me an my family. Mallory has a great personality. An jerry was a very friendly guy.They gave us a break,an let us get into a very nice van..

Meghan Schroeder

So, I am giving 5 stars because of my follow-up treatment I received. This is long, but worth the read. I promise! Original dealings (as posted on Facebook immed after): The general manager of the Crain Kia in NLR literally just yelled at ME, on the sales floor, that I was trying to scam THEM!!!!!!!! He told me to take my keys and get out. THEY made me an offer, to which I signed the paper in agreement and I accepted, and then 20 min later they came back and changed it and I said no to their bait and switch! Then!!!!!!!!!! They told me they had to pay $2000 to re-do the leather like I wanted it so they had NO wiggle room to work with me on what they last minute changed. Well, fast forward to me sitting in the finance office signing my paperwork and turns out it is only costing them $1000....so they straight LIED!!!!!! When I brought it to the GM’s attention he said I wasn’t paying for it so it was none of my concern how much they pay for it. I said yes it is when you tell me that you are paying $2000 so you have no wiggle room. That’s when all of a sudden I was trying to scam them and was yelled at to get out. Follow-up dealings: So I got online and googled Crain Corporate and found that number. I called and left a message and the COO himself, Branton, personally called me. He listened to my story and said he would address it. He asked if he could call me back and let me know what they had done. First thing the next morning, Branton calls and updates me. They disciplined the GM and would honor the original deal, if I still wanted to shop with Crain. Which, honestly, before Branton called, I would have sworn to NEVER deal with Crain again. But Branton was very kind and I honestly had an AMAZING salesman, Darrian. So I wanted Darrian to get his commission that he should have received and give Crain a second chance. So I went back and purchased the car at the original deal price. So, to sum it up: I had an amazing salesman in Darrian. He was very patient and kind and understanding. He was truly embarrassed for me after the incident. He worked with me and listened to everything I needed and wanted. I would highly recommend everyone go see him! And I had a very good interaction with Crain corporate. Branton was also very kind and responsive. While I did have a bad experience with one of the employees, all the other employees and their kindness and responsiveness made up for the bad apple incident.

Stacey Thompson

I had a new salesman, Ryan, who was training. He is who I leave the 5 star review for. I actually found the salesman he was training with to be pushy and wasn’t really listening to what I wanted. I’d give him far less stars. Fortunately he was spread thin and had to step away lots to help other people. Ryan listened to what I was wanting and also my many concerns regarding my payment amount, my trade-in value, etc. He was happy to show me vehicles I had looked at on the website that his trainer instantly told me were sold before I even told him which ones they were. The finance guys were great at working with me to get me to a payment I was comfortable with. What most didn’t know was that I had a horrible migraine the day I was there and could barely stand to sit there, the horrible heat only made it worse, but they provided me with lots of water and the Crain Kia crew really made the process as easy as anyone could hope for. Ryan may still be in training but he already has a lot of excellent qualities that made me comfortable working with him. I would recommend him to any of my friends & family & I think he will do great things.

David Williamson

Bought our second KIA from CRAIN. Sales rep Tim Walls was biggest reason. Everything was done to enhance our experience. All details explained, all questions answered. Service was very good. None better.

Mark Stevenson

Bad experience. Waited out on the lot for someone to show me a car but couldn’t because “he was on the internet team”. When the manager came out he seemed to be more interested in making aggressive sexual comments to my wife! Believe his name was David. Will never shop here again!

Courtney Stillman

Great experience this week!!! Jerald was an absolute life saver for finding me a vehicle within my budget and 3rd row. All in one day he found the vehicle, I test drove it and he got everything started for me while I was at work so I could sign everything and take it home that night...Amazing customer service along with quick and easy turnaround made this the best car buying experience I've had!! Thanks again Jerald!!!!

Howard Gadberry

Excellent. Dosing and Noah were incredible! Polite, patient and purely nice and easy to work with.

Marlon Wesley

Malloy and Jerry are a real down to earth people. They treated me good. This one of the reason I love Arkansa. Good people .

Paulette West

This place has very poor service. I’ve brought my car a total of 3 times in a years time for the same break light that was out THE SAME DAY I bought the car & I ended up having to bring it back the next day. This break light has been giving me major issues & it’s like they don’t want to do anything to fix it!

Stephen Withers

It was awesome amber and Rj were very professional and helpful

Janice Watson

I am a very dissatisfied former customer. I have bought 3 different vehicles from this dealer and my patronage is not appreciated at this company. I have had an issue with my oil burning fast in my vehicle over a year now and it is still not fixed. When I originally brought it in and they shrugged off my concern and completed an oil change. Since the beginning of this year I have brought my car up there 5 times or more and three of those time work was done that was said to have fixed that problem and it did not. After the 3rd time of it not being fixed after doing after everything that was asked of me I was denied a loaner vehicle based on the GM with the explanation of “he decides who can have a loaner and who doesn’t”. They also allowed my extended warranty to run out during this time, now I don’t even know if it was something that could have been covered or not. I have decided to use another source to fix the issue, especially since it’s at my expense. I will not use them for anything ever again.

Young Tay Martin

I absolutely hate this place. I bought a car 6 mo ago. The rims were scratched and the tire pressure light was on. I was told the cold air could be making the tires off balance and that after adding air it would go off. It never did. At the first oil change I mentioned it and was told I just need to drive a few miles for it to go off as they had checked all the pressures. 3 mo later, I'm back for another oil change and was told I needed a tire plugged-i had a slow leak. I've been driving for 6 mo up and down highway 30, it would be flat by now. I did however pay for the plug to see what happens and of course the light is still on. I was also supposed to get my rims fixed as a part of the deal. For a couple of months I spoke to customer service around 10 times and my husband as well. I was told they have to get a guy to fix them and they would call me and get it taken care of several times. Here we are 6 mo later, my rims are still scratched and my tire light still on. Steve Landers would never!

Mary Langley

I recently purchased a pre owned vehicle from Crain Kia of Sherwood. Mallory Lawley was fantastic. She went above and beyond in helping me chose the best pre owned car for me as well as finding the best deal. She was so patient. She worked hard for me and I knew she really wanted to take care of me as a customer. She answered all of my questions. She was extremely knowledgeable and totally cool and that made a big difference for me. Mallory and Jade made a big decision very easy to work through and I will recommend Mallory and Crain Kia of Sherwood to anyone. That Crain Commitment is true and I’m glad I chose Crain Kia of Sherwood and I’m thankful I had Mallory through the entire process.

Emily Freshour

Salesman Tim was personable and quick. Immediately aimed to meet my needs. Second car I’ve bought from this dealership.

Shyann Jacobs

Dosy Newton was amazing during the entire car buying process (looking and buying)! He was so patient and helpful. I would definitely recommend getting him to help you! All around great experience at Crain Kia Sherwood.

Justin Key

Had a good experience in the realm of car shopping. Took a little while to get through the process but Mallory was very nice and social while we had to wait for the behind the scenes work to be done. I felt welcomed as a customer and we were capable of working a fair deal without excessive haggling. If you’re on the market, definitely go see Mallory. P.S. I hear she is pretty mediocre at volleyball.

Forrestt Ainsworth

My sales woman was Ms. Tuesday she was excellent and Intergenic! Wasn't pushy at all for a sales rep. Also her quirky name worked with the quirky car she sold me!!!

Sharon Pigg

I went in with my own financing, test drove and picked out my car, the sales person was fantastic! I wish I could say the same about the finance department. I told them the max that I could afford monthly and once again informed them that I had my own financing. When I signed the contract it showed my finance company, but my payments were higher than I wanted but not by much, so I agreed. I was prodded and harassed about not buying the most expensive GAP insurance by the finance person. Not cool!! Then, about 3 weeks later I get a call from some unknown finance company that they had given my contract to instead of the finance company that I had chosen and been approved by. It has now been 30 days and the vehicle that I traded in still has NOT been paid off, and I have NO paperwork for getting my car tagged. I've bought a vehicle here before and not had any problems, but this experience has been horrific. I called today and left a message for Krista, and have yet to get a return call. This is not a good reflection on Crain!!

John Mize

I am EXTREMELY DISAPPOINTED in this place and their folks. They pushed and pushed to sell my fiance a car--claiming they wanted to purchase her old one back. They are a bunch of crooked, lying jerks! My girlfriend is filing a complaint with BBB and the Attorney Generals office. She should have gone to the competitors dealership (not crain) in Conway. Take some advice steer clear of this place and their poor business practices.

Casey Carroll

The salespeople were very friendly and helpful.. They did their best to make sure I got the best deal possible and in a timely manner. I'm very happy with my decision to purchase from Crain Kia . Thank you Jerry Smart and Bruce Terry for such a great car buying experience!!

Kyla Towe

This is my favorite place to get vehicles I have bought 4 vvvvehixles from them and have never had no problems.. I'm proud to be with the crain team will never go no where else they treat you like family!!!!! Love you guys!!!

Neil Richardson

When I went for servicing I was 5 cars behind, so my thought is that I'd have a wait. But to my disbelief 30mins later I was given my key with my car wash and ready to go! The staff, building and quality work was amazing! The only negative I have is when I first was buying the car their that they said they wouldn't run up my credit but did anyway. I had 7 hard hits to my credit score, so don't believe anything any of the dealers say. It's most likely a lie to sell, SMH

Sandy McClelland

David Spillers was great! My friend and I both were looking and been to countless other dealerships, but David was Able to get us both in the vehicles we wanted. David was very friendly and not pushy in the slightest. I would definitely recommended buying from him!

Hunter Fam

DO NOT DO BUSSINESS WITH CRAIN KIA OF SHERWOOD!!!! THE EMPLOYEES DO NOT WORK WITH INTERGRTY!!!! THEY ARE ONLY INTERSETED IN SALES COMISSIONS!!!! I AM COMPLETLEY HURT AND UPSET WITH HOW I HAVE BEEN TREATED AND LIED TO! I WAS COMPLETLEY HUSTLED. ((LET ME SAY THAT AGAIN, LIED TO AND HUSTLED!)), BY (sad to say a manger), 'THE FLOOR MANGER' Jerry Smart And 'SALES CONSULANT' Bruce Terry!!!! I AM A SINGLE MOTHER THAT WORKS HARD FOR MY FAMILY.., IT IS SO HURTFUL TAHT THESE TWO MEN WOULD TAKE ADVANTAGE OF THIS FACTOR!!!! I WAS GIVEN Jerry Smart and Bruce Terry's WORD THAT CERTAIN CONDITIONS WOULD BE COVERED IN MY FINACING, ONLY TO FIND OUT LATER THE CONDITIONS WHERE NOT COVERED AS PROMISED!!!! Jerry Smart and Bruce Terry are men without any integrity and WILL LIE for a quick sale! DO NOT DO BUSSINESS WITH CRAIN KIA OF SHERWOOD!!!!

Jacque Rowland

Home of swindlers. Run, do not walk, away! They are very good at telling you your car is only$15,000.. and adding $5000 to $8000 in interest and hidden fees... Surprise! And not in a good way.

Kay Nichols

Mallory has a wonderful personality and is very helpful. Her and jerry were amazing. They are so good I don’t even know where to start. She joked with me and made me feel comfortable the whole time and I will always send my friends to them!

Bonnie McCoy

Mallory was great! We laughed the whole transaction!!! It was fun to do a deal with someone smart, kind, and funny!! Jerry was also there to help us. We had so many questions and he answered all of them.

Katie Cato

My salespeople were awesome! Jakob and Mallory got me into a very nice Kia Sorrento. But if I had known the struggle I would have getting the paperwork to get my tags I would have never purchased a car from here. Half the time when I call I have to leave my name and number then never receive a call back. I could not get my tags because they didn’t give me my proper paperwork so I couldn’t drive my car for a week, so that was awesome. I finally went up in person and had to get a horrible attitude to have a two week temp tag given to me so I could use my car! Tim in financial was very helpful but it still upsets me that I was only in that situation because of their mistakes and no one tried to help me until I got rude.

Lea Ramsey

Best buying experience ever! If you are looking for a dealership who respects your budget and will work to find a vehicle that fits in it, then Tim Walls at Crain Kia in Sherwood is the man to see! I will DEFINITELY buy from Tim in the future!

James McCrary

A really nice experience dealing with Crain Kia .

Sunnie Martinez

Salesman was great, (Mr spillers) but when it came to the financing dept not so much. They didn't explain a lot of stuff. For example if our trade in is less than 5k we pay more for the vehicle we chose. Instead of the price it said to be. If this had been explained we would have happily chosen the new 2020 vehicle they tried to sell us instead. Not happy in that regard but I do love my new (to me) Soul so a big thank you to Mr. Spillers for that! He worked hard to make us happy!!! (⭐⭐⭐⭐⭐)

Taydodson Official

I love my new Kia Rio!

Amanda Wihebrink

Took car in on a recall and while I was waiting a gentleman came and showed me a filthy, nasty cabin air filter and said mine needed to be replaced. I said "That's funny, I just changed that last month when I changed my oil and spark plugs". He didn't have much to say after that! It was obviously not from my vehicle and that's just a crooked way to sell things. Based on that and other things, I will never be back once my warranty is up.

Butch Peyton

Great customer service dealing with Jon our salesman. Never pressured and even went out of his way to present many options. We did not intend on purchasing this soon, but they made us a deal on new Optima Sx that my wife loved.

Francisco Dukes

Mallory Lawley was a GREAT carsaleswoman! She was excellent at helping me find a car that I really liked! Great attitude and great personality! Her partner Jakob Neighbors was also a HUGE help he did great at explaining everything about the car I needed to know! Would definitely recommend using this dealership and these great carsales reps!

Katrina & Brian Holland

Great customer service. All of our questions were answered, and the process was smooth from start to finish. Tim was a great help!!!

Lisa Morris

Extremely disappointed that I have been unable to get them to correct the paperwork to show the odometer reading as what it should have shown when I bought the car. Over 150 miles more was on the car than what they had me sign before getting the car. The finance manager no longer works there (Reed). The sales person Jon has not helped (keeps saying he’s going to check on things) and the general manager has not returned my call (I was told his name is David Cross).

Crystal Edwards

Jerry Smart & Bruce Terry helped me get exactly what I was lookong for at the price range I needed at Crain Kia!! They are kind, helpful, and they do everything they can to give you great customer service and get you in the right vehicle for you & your family! Thanks guys! You are the best! We appreciate

Bobby Wayne Dismuke

Great people to deal with they have a great sales them as well we will definitely buy are next vehicle from crain Kia

rosa perry

Krista McClain was so helpful when it came to helping with my gap claim. She walked me through the whole process and answered all my questions. She put my mind at ease in a stressful situation and made things easy.

Tajuana King

Very proud of the patience and concerns of salesman “Dosy” I had a very great experience and would recommend anyone to him!! Job well done!!

M A

Stay away, go somewhere else that wants your business. They had a car on the lot, listed at one price online, and 5k more when you arrive. I showed them the listed price, then all the sudden they tell me that car was sold late the night before and shouldn't have even been on the lot still. FAKE NEWS. Go across the interstate for a better experience!

Shona Bradleyu

I wasn't for sure what I wanted when I arrived, just knew I wanted plenty room for my family. Talked to Dosy and explained what I had in mind and I was satisfied with the outcome. Jessica and the crain family had great service, and attitude. I would recommend them to everyone.

Joesph Plouch

I recently just bought a car from salesmen David spillers he's about his customers and a very respectful individual for these reasons I will definitely be back to buy my next vehicle from Crain in sherwood thru Mr.spillers thank you for the great first time coustmor Crain experience

Kyla Chan

If pushy salesmen and sleazy business is what you're looking for, then this is the place for you. My mom was looking for a car for me. She found two. I asked her to make an offer on one. They wanted her information in order to see what they could do. The sales manager said they wouldn't run her credit. They did anyway and came back with a monthly payment. I asked her to find out the price, term and finance rate. The guy couldn't or wouldn't give it to her. She was talking to 3 guys at this point the salesman, sales manager and finance dept guy. They had the paperwork ready for her to sign and started hounding her. I just wanted a price so I could decide whether or not I wanted to go to my own bank to finance the car. No, thank you pushy, vague deals.

Cathy Hunt

Great experience we Deaudre Scott our Salesman!

Curtis Venable

I was with my son helping him by his first car on credit. My son agreed on a the price of a car for 72 months based on a 7.9% interest rate. The contract was totally different from what the salesman agreed to sale the car to him. The price on the car was $1, 700 more than what he originally agreed he would sell the car to my son. Also the term went out to 75 months instead of 72.The finance manager told us they got him a better interest rate. So, because of the better interest rate they tacked on another $1, 700 to the price of the car to make my payments the same as agreed. That's why they always ask you "What do you want your payments to be?"The loan was through Arkansas Federal Credit Union. Crain Kia charged us $1, 000 for their gap insurance. Arkansas Federal Credit Union offers gap insurance for $485. We were never told that Arkansas Federal Credit Union offer gap insurance. I told my son not to sign the contract but he did because they had already let his wife take delivery of the car the day before. The day before when she took delivery of the car, I asked them to print out a buyer's agreement. The salesman said there was no need to do that because everything would work out the way they agreed. Well it didn't work out like they told us. The contract was totally different from what they agreed on. I will never buy a car from them. I will tell everyone I know do not buy from Crain Kia.

Zach Shinnall

David and Mallory were excellent, will be back to purchase more vehicles. Make sure to ask for either of them.

Travis W

Excellent experience! James Yancy is the best dealer there! We were upside down in a car that couldn't hold our family and he fixed us up with a deal we couldn't refuse. Thank you so much!

Michaela James

Absolutely terrible customer service. I bought a car from them a month ago, still have yet to receive my paperwork. Temporary tags expire today. When I called the dealership and explained what was going on, I was rudely hung up on and had to call back where I could hear them bad mouthing me in the background before I was transferred to one of the managers, where I had to go through the whole thing again. Now, I am having to drive 2 hours round trip to pick up an extended temporary tag, and they (Crain Kia) will not reimburse me for gas or anything. The buying process on the front end was easy, however the hoops I'm having to jump through, as well as the headaches involved in this process are not worth it at all. Out of the dozens of other dealerships in the central Arkansas area, I will pick another in the future.

casey mcclish

If you decided to shop here, ask for Mallory!! I bought a used car here a month or two ago. It was a really hard car to find. But they had one used. Mallory was hilarious!! Only con, I was there all day(but I'm also a hard customer to work with), but mallory got the job done. and kept us plenty entertained during the boring stuff. I can't complain with my shopping there. 10/10

Cheryl Woodall

I came in with a open mind about a vehicle but knew exactly what I wanted. Mallory helped me and always had a smile and friendly vibe. She has to be the best car salesman I have ever worked with. She was not a “pushy” salesman at all. She answered all my questions and concerns. I would highly recommend her to anyone. She listened to everything I wanted and did awesome with my deal. I couldn’t be more pleased. ⭐️ ⭐️ ⭐️⭐️⭐️ All the way around with my experience.

Angela Lehrke

Mallory was awesome. We test drove the new Telluride and then custom ordered the one we wanted. Mallory was very knowledgable about the Kia brand and the new Telluride. She got us AWESOME deal for our new vehicle! Thanks Crain Kia and Mallory

Phyllis

Very nice people. Everyone we were in contact with.

Robert Ray

Hello the lady her name is Krista, she is a phenomenal person I was having problems With the service department & she pointed me in the right direction. I sure appreciate it she deserves five stars.

Sean McLain

Great experience. Worked and worked with me till the deal was complete. David Spiller was great!!!!

Cody Bowlan

I came to Crain Kia Sherwood to get my vehicle fixed and the service department there is amazing. I spoke with the Service Manager, Serena and she has been so helpful and has been there for me every step of the way. She called me and gave me updates on my vehicles progress and has went above and beyond to get my vehicle fixed properly. I highly recommend Crain Kia Sherwood for all your vehicle needs.

Ashli Hale

Had a great time purchasing my new Sorento. David Spillers was great and even helped my friend get a new car (we have been to about 12 dealerships in past month). I knew what I wanted in a vehicle and since I had a Sorento I new there was only 1 car that I could love as much as I loved my Sorento.... Another Sorento. I have used the Service department for over 4 years and have never had any problems.

Jo Ann Layton

They do a good job with my car everytime.

Susan Meek

This dealership “SOLD” my mom another car even though she had her previous car from them for less than eight months. She is so upside down right now. What makes this so sad is they were aware that she has dementia and Alzheimer’s! Anyone that talks to her would clearly see that she does not understand what she is doing or the effect it will have on her account. They took advantage of her! As soon as my dad told me she had left the house to go buy a new car we began calling the Kia dealership knowing that’s where she would be going. When we called we were told she wasn’t there and that no one had seen her. I then asked to talk to Danny the salesman that usually deals with her. We were told they tried to call his number but he didn’t answer. How convenient! About five minutes later my daughter calls me to say “guess what?” I Found out she had just left the Kia dealership and that she already got a car and had drove away. They would even tell me what kind of car they had sold her or the color. Sleazey Is all I have to say! Will never do business here!

Laura Floyd

Customer service department was really good until around January of this year and now their service has really gone down hill. I have owned 3 different Kia cars in the past 10 years and I have always received good until this year. The last 3 times I have taken my car in there has been issues. First time they did not wash my car with my oil change. Next time they again did not wash my car with the oil change and after leaving the dealership I discovered that someone in the service department had gotten into my trunk and used my tool for the locking nuts that Kia puts on the tires for my tire rotation, and left all the items I had stored in my trunk everywhere instead of putting them back. Plus they had kept my lock nut tool and just left the empty case in the trunk. I had to call them and drive back to the dealership to get my tool and they never even apologized. They just told me the service tech must have gotten busy and forgot to put it back. Then they gave me an old tool that was half stripped and claimed that it was mine, when my tool they took was brand new and had never been used and they should not have been digging through their customers trunk and leaving it a mess. Now today I went in for a safety recall, which I scheduled an appointment for, then had to wait for about 10 minuted before anyone ever appeared at the service desk. Then after telling the guy I had an appointment for a safety recall they replied "So you are hear for an oil change" and I said no and had to repeat why I was there only to be told they did not show a recall on my car and it must be for a different Kia I had owned. Then I show the guy the letter I received in the mail with the vin # that matched my current car. At this point I decided that I did not want a company that is so incompetent working on my car and will take it to a different Kia dealer to get the warranty work done and any future business I do with Kia will no longer be done thru Crain Kia. After owning 3 different Kia cars over a 10 year time period they have permanently lost me as a customer.

Chris McClendon

They could definitely help by speeding up the process and wait time I had to wait for hours

Sara Schroeder

I've been searching for a Terrain for 6 months and when I found one on Crain's website, I went to Crain Kia and met with Mallory Lawley. Mallory brought the Terrain to the dealership for me to test drive and provided me with the best customer service! She genuinely cared about my needs for finding the right Terrain and helped me decide by weighing out the differences in 2 separate models I was looking at. I love Crain Kia, Mallory and my new Terrain!

Cody Glover

Mallory and Jerry really hooked me up, gave me a good deal on my trade in and helped me get my payments to right where I wanted it. Highly recommend these guys!

Todd James

This is one of the best atmospheres I’ve been a part of. The recent changes have helped the store to adapt. We look forward to your business.

Taylor Jordan

I will never in my life buy a car from this dealership again. They were all for whatever you need until you give them the money and then they don’t care per usual at sleazy dealerships. Part of my deal was they would fix the bumper a job that could be done in 1 day turned into two weeks ; was also suppose to have the car cleaned before I came to pick it up that ofcourse did not happen. Also found out the horn was broken and even though the car is still under bumper to bumper warranty they straight up refuse to fix it when I called. If you just have to go stay away from Salesman Rich , Manager Krista and even the District Manager Mr.Croft is the one who refused to fix my horn. Customer service at this place is the worst I’ve ever experienced I never knew it could be so bad.

Tandy Guenther

My experience with Crain Kia was a very pleasant one. No high pressure. Matt Singer was very helpful. Found a car within my budget and payments that are feasible for my husband and I. I highly recommend Crain Kia. Love my new ride!!! Thanks guys!!

William Bryant

Services is fast and the people are great

Rosalind Robinson

Great customer service!! Always a great experience when I go to get my car serviced. I love my Kia Optima thank you for great service!!!

Dustin Etheredge

I don't know of many people who enjoy buying a car and even less at a big dealer. I was LUCKY to find Tim Walls, hope you ask for him, been there for years and really knows the Kia product well. I'm a "car guy" and found him very helpful. When it came down to working a deal I've found it helpful to be buying the last few days of the month and this time it helped again. Everyone we worked with was very good, helpful and made buying this car easier than most I've done over the last 30 years. Find Tim, he'll take good care of you, even better at the end of the month. If you don't counter their offer, SHAME ON YOU! It's a game, play it well or get run over.

Donna McKnight

Their service Dept is great! Professional and friendly! They go beyond what is expected.

Ernestine Smith

I thank the Crain team for what you did for me. From the time I pulled upon the parking lot until I left, you all took care of me. You were so kind and professional especially Benny Roberts and Jessica Hall. Thanks again.

Daniel Love

These guys are terrible. I'll never buy a car here. However, the only way I might go back would be to buy a car from Chase Osborne, Honesty and integrity is everything and this guy has it.

Charlie Doyal

Excuse the rip from my 1 yr old, but we thought we had a good experience, only to later found out later we got screwed. They told us the price was 38,000 after we already got a quote for 33,500. My wife later showed me the sticker that someone at the dealership had folded up and put into the cars manual book. Once I saw the price I was outraged. We paid over 38,000 for this vehicle. They pressured my wife so bad we finally gave in, only to find the sticker was 36000. I would not advise anyone to buy from this Kia dealership. WORST experience I've ever had purchasing a vehicle. DO NOT GO HERE. Try Steve Landers Kia down the road.

Todd Barnes

So glad I went to Crain Kia of Sherwood!! They didn't try and use the usual sales tactics or try to be overly aggressive on pushing for a sale. Best of all they were upfront about all prices and never swayed from what I was told from the beginning to the end. If you're in the market for a new or used car do yourself a favor and give this dealership a chance. You won't be disappointed!!

Matt Sexton

Good experience, and this comes from a guy that doesn't enjoy car shopping. They had the vehicle I was looking for, a fair price, and gave me a fair price on my trade. I arrived at a little after 4:00, and drove away in the new rig by 6:00. My salesman, Deaudre, helped keep my 2 year old entertained while Keith worked the deal. Good deal, nice folks, and they respected my time. Hope other folks are able to have a similar experience.

Victoria Jones

The service department was wonderful! They got me in without an appointment and out quickly. I am grateful for their efficient employees.

joyful field

The staff is so great to work with. I've been in several times for different things and every time they have been friendly and extremely helpful.

LaShaunda Mckinney

I have a 2013 Honda Accord that I purchased in May. I been to the service center twice for them to check it because it had started hesitating and jerking when I press on the gas and brakes. Everytime I go up a small Hill or get ready to take off from sitting still the car jerks and acts like it does not have enough power. When I get ready to slow down and hit my brakes it jerks real bad. I have took it to you all twice and you all say you don't feel any of that when driving. That's impossible because my mother and brother drove my car and they felt the same thing. So I just don't see why they can't catch it at the service center. I wish I can drive it with someone in there and they drive while I'm in the car so they can see what I'm talking about. I'm still not satisfied because the problem has not been fixed and I will be up there again a 3rd time until someone tells me what's going on. This is my 3rd car I have purchased from you all & have always been pleased but right now I'm frustrated. I have warranty so I'm hoping you all are not delaying fixing the problem until my warranty wears off to where I have to pay more out of pocket would be so wrong of you guys.

Aaron Brantley

Great place! Mallory Lawley was my car saleswoman and she was AMAZING! I’m a first time buyer & she made it so easy & quick for me. She was an absolute delight & if I could give her 10 stars I would. Crain Kia in Sherwood is amazing!

Ryleigh White

Our salesman was Jerald and he was extremely professional as well as caring when it came down to our personal needs. We were able to get the vehicle that best fit our family needs. If you are looking to purchase a vehicle, I highly recommend Jerald with Crain Kia Of Sherwood! Thank you again Jerald. It was a pleasure working with you.

Linda Smith

Awesome service. Fast efficient. Staff is very friendly very informative highly recommend dealership.

Chase Pavlu

I bought a car here a couple weeks ago, ended up having several questions/requests and they were extremely helpful! Specifically, Krista McClain did an amazing job making sure I knew everything I needed to know and getting me setup after an inconvenience!

Haley Chambliss

I made an appointment to service my Kia Sportage that I purchased from there. Apparently the appointment was not made properly so I had to be "worked in". The workers made it sound like it was not an issue and that it might take up to an hour and a half. Four hours later a kind redheaded Kia employee noticed how long I had been waited and checked on the situation for me. The customer service was great, but I should not have had to wait for 4 hours, especially with no updates.

James Carter

The last two times I've used Crain KIA Service Dept in Sherwood I had a scheduled appointment for a set time; neither time did they keep their appointment. In fact on one occassion I had to threatened to leave after waiting 2 hours, before they even decided to moved my vehicle into the service area... it was still in the parking lot. On both occasions their excuse was exactly the same "We had two service tech failed to show." If this is true then they need more dependable techs, and a manager that has control over the situation. A little communication with a customer upfront and not 2 hours later would help keep this type of review from happening. My time is just as valuable as theirs... maybe I should charge them for wasting my time!

Wade Myers

Was an excellent pre-owned vehicle, just the detailing was my only issue. Crumbs in the seat, even the detail guy commented on it.

Nathan Poole

This place is amazing. They got me my dream car with a price that was great. Great quality service was provided by Kristy McClain and Dosy Newton. Definitely where you want to buy your next car from.

Shaunna Cleveland

David Spillers is awesome!! He worked his butt off for my daughter to get into a new car! I have never met another car sales man that would work that hard for anyone! If you need a car, I would recommend David to anyone and everyone!

Josh Paul

What a great place to purchase a vehicle. I Have to say Mallory was a great help in finding what I was looking for and very informative about the truck. Not only was she professional but very down to earth and personal that made me feel part of the Crain Kia family! Thank you Mallory and keep the Soul Music going

Amanda Borders

Mallory was amazing. She got us the deal and car we needed. Super helpful and sweet! Thank you Mallory!!!!!

Emily Martin

TERRIBLE customer service!!! I bought a car from them in February, before I made the first payment the car was having engine issues. We cannot get anyone from Crain Kia to answer the phone to try to get the issue resolved. We have left message after message and sent emails, and no one will call us back. Absolutely the worst customer service I have ever experienced!

Trina Sliter

I had the absolute best car buying experience of my life today! Mallory is a total gem! We laughed so hard the whole time and are so happy with our purchase! I will definitely be coming back to this dealership in the future and will always recommend my family and friends to go see Mallory!!

Dj Tonythrill TME

The customer relations manager Krista was extremely nice as i was waiting. Also have a very nice Cashier name Sarah. Always coming here for my service on my Soul.

Matthew Davis

Had a great experience at Crain Kia Sherwood. Our sales consultant Tuesday was very helpful. I would definitely recommend this place for your next vehicle purchase.

Albert walls

David Spiller is wonderful salesman he very nice and respectful he just all around good guy

Clint Green

I hate to have to revise my review but I feel totally blindsided after getting the finance papers. The vehicle I bought was a 2018 Kia Soul listed for $13,500. After getting the bill of sale in the mail I realized they charged me $16,000 for it. That's before any finance charges. I told them I wanted to pay cash and they talked me into financing. I called and was told that my trade wasn't worth enough to qualify for the listed price. At no point did anyone tell me the car I was buying cost $2,500 more than what I thought. I would have kept my trade and sold it privately for over twice as much as they gave me for it. My salesman was wonderful but I feel like I got screwed by financing. I called 3 times a day and it still took a week for someone to get back to me. I even called Krista the customer relations manager and never got a call back. Really disappointed by this whole experience.

Melissa Rush

Giving one star so I can post review. Furious doesnt even tip the bucket. LIES LIES AND YES MORE LIES. I WILL NEVER BE BACK!!!!----IM DONE WITH CRAIN AND BECAUSE OF THEM DONE WITH KIA.

Randy Crook

I wouldn't go back there again

Robert Wiegel

Tried to add $1500 onto online price as penalty for wanting to pay cash and not having a trade in !?! What they advertise is not what they sell. I had to walk out when it was time to make a deal. Don’t be stung by their bait and switch.

Mayin Swartz

crain kia is the best, David spillers is the best salesperson there. friendly and customer service all the way . everyone I know will be sent here. i will always buy my cars from David, no matter where he goes, very honest and trustworthy man.very impressed with everything he did for me, I'll come back all the time

Cindy Murphy

I purchased a car recently from Crain Kia of Sherwood and have to say the experience was great. The sales and finance department made it so easy and made me feel comfortable and at ease. I will highly recommend Crain Kia to my friends and family and will use them again.

Ashley Leslie

Dosy newton "the fig" at crain Kia in Sherwood are amazing....we came in with a 2012 Chrysler and 2 cars with over 200,000 plus miles on them and left in 2 brand new 2019's and all that with not good credit...call him guys he works miracles ❤

Garland Pearce

Great service, honest price, will buy a car here again!

Keeler Bryson

Great experience! Jerry & Mallory were such a Blessing to us! My husband went out for cake mix, but ended up coming home with two vehicles. The deals were just that good! LOL! We highly recommend contacting Jerry & Mallory for your next purchase! They’re experienced, knowledgeable & know how to get you into what you desire! Thank You!

Tara Sims

Excellent service!

Jennifer Seuell

Mallory Lawley is amazing. She helped this single mother get into a brand new car. Never in my wildest dreams would I have thought I would be driving a new car and look here I am in my new car. Thanks Mallory its people like you who bring out the smile in people like me. You are the best!!!

The Train

This is a very good place to go get a new vehicle. David Spiller was very friendly.. my fiance and I changed are minds several time on what vehicle we wanted. David took the time to go get the vehicle and bring in to the door to ensure we did not have to get soak do to the rain.. I recommend him as your sales rep.. he will do anything to help you

Kent Sorensen

I was told it may take up to 45 min to finish my car and they took my phone number and told me they would call me as soon as my vehicle was ready. 3 hours after i dropped off my car I called Crain Kia to see what the hold up was. There wasn't anyone available to check on my vehicle so the receptionist took my name and number and told me she would get back to me. 30 more min later i called back and they told me that my vehicle has been done for a while now. I at that point was not happy at all. I exclaimed this and all I received was an insincere apology. On top of all that they didn't even explain the multi-point check. I don't even have my tags for my vehicle yet and the paper that no one explained to me leads me to believe I need new air filters. I have not even received my title to the vehicle and now I need replacements. Ive learned to expect long wait and less than helpful people, but this experience has encouraged me to go out of my way to tell people about my continued dissatisfied experiences with Crain Kia of Sherwood, 5830 Warden Rd, Sherwood, AR 72120. Update as of 10/17/18 I called the Customer Relations Manager to discuss in further detail and get this taken care of. All they told we was they were sorry and hopefully it wouldn't happen again. Since the original review they sent me the wrong title, which took 3 months to get, so when trying to get my tags they sent me back to Crain Kia to get the correct title. If I never had to go back to Crain Kia I would be elated. I like how they try to make things look better on a post and pretty much do nothing about it in real life.

Jeffrey Strunk

Happy with our purchase. The vehicle was fairly priced. The purchase process was poor. Took over 3 hours to buy the car. They were understaffed and had troubles with the car. We were a cash buyer. The battery went dead before we test drove the car (we didn't know this at the time) and later the next day after we bought the car. It left my pregnant wife stranded... Had to leave work pick her up, take her to work, etc. A big inconvenience they didn't seem to think was a big deal. They eventually put a new battery in the car. I said they should have fixed the battery when they knew it was an issue and during their thorough inspection, but they argued otherwise. We are also waiting for the map update requested during the sale. We'll see if we ever get it. Save yourself some headaches and buy your Kia at another dealership. Follow up... 10/17/18: We did receive our map update for the vehicle. I bumped the review up to 3 stars for them keeping their word. Thank you Krista for making it happen... Very professional and helpful!

Elexis Bosley

I loved my experience at Crain Kia, Mr. Bradley Kealer was amazing. I bought a car with intentions on fixing it up, but life happened and I needed a dependable car. I was hesitant, but they worked with me and my college student budget and got me into a great car for an amazing price! I am so thankful, they have a forever customer as far as I go! Thanks Mr. Kealer and the Crain Kia team!!!

Derrick Ogden

Mallory jerry worked until they got me in a new car they both were.very pleasant to work with

Terry Vogeltanz

Don't get your heart set on anything you find on their websight! My daughter found a SUV she liked and her hubby went to the dealership to negotiate the price and the salesman and manager asked where he got that price. Her hubby explained the website and they seamed baffled by that info. The salesman promised to call the hubby 1st thing next morning but over night the vehicle price was raised on the website and my daughter's hubby never heard from the salesman. This is the second person that has reported issues to me about this dealership and their website. So just BEWARE what you see on the website may not accurate!!

Kiara Stewart

Dosy Newton Great salesman!!!!! Always enjoy his service .....

Brandi Bruce

Visited the Corporate office and found them very helpful

Ron Kidd

The experience here was ok, the salesman Bennie was very helpful and honest. Although I did not get some of his promises on paper he followed through with them even after the sale. The financing part of course was stressful, it didn,t matter that my credit score is over 800 points my apr was the same as someone with a low credit score. Had to do a lot of hagling to get my payment sort of where I needed it.

Laura DaBoll

Crain Kia in Sherwood was wonderful. The store is great and our sales person Mallory Lawley was a delight to work with. She was very knowledgeable, kind and honest. I definitely recommend her and the Crain Kia team if you are in the market for a new vehicle. Give it a try, you won’t be sorry!

Dot Miller

I had such a good experience at Crain Kia in Sherwood! Mallory was absolutely amazing and went above and beyond to help me find my perfect vehicle. She even has cared for me since purchasing my car. I can’t recommend her enough! Everyone be sure to go see her!

Kenzi Dunegan

Had a great experience today checking out cars & even got to test drive my dream car! Mallory was very helpful & understanding. It’s nice going into a dealership & having nice people to be around.

Chris Hunt

Purchased a car from Crain Kia and it turned out that the car was recently hit and was repaired quickly. Damage to the rear of the vehicle wasn't reported so it didn't show up on the Carfax when I bought the car; I found out when I started to see paint bubbles two weeks later. A body shop showed me where it was quickly repaired and where the damaged occurred. Now that I know where the car was hit the bodywork is actually obvious now but it was easy for Crain to trick someone that didn't specialize in that field. When I called multiple people at Crain about this issue I was told that there was nothing they could do and they didn't have to disclose every detail about the car unless it was a safety hazard and if it was a safety hazard then by law they couldn't sell the car. Fair enough but at the same time I wouldn't have bought a car that had it's entire rear bumper missing at one point, needed bodywork and had to be repainted just to be sold. I honestly don't recommend this dealership if those are the lengths they would go through to make a profit off a pre-owned vehicle that was probably purchased at an auction. I could have went elsewhere and bought the same car for less with no damage history! Now I have to find a reputable place to do the bodywork correctly and get a decent paint job.

Billy Whitehead

Excellent customer service. Would highly recommend.

Kelly Harris

Advertised car was bad, but the staff were nice and helpful.

Rebecca Ortese

Fast. Expert. Honest. Fair.

Linda Carroll

I'll give them a five-star because they really work with you you're going to ride off in something before you leave there they're good and friendly

Chris Baltimore

Excellent service!! Tim Walls got me into the car of my dreams. He was very helpful and informative. No pressure was placed upon me at all. They have my business from now on. Thanks Tim!!!

Tracianna Camble

My husband and I Went in to trade in our 2006 Nissan Altima. We didn't know what to expect. Crain worked with us and we left in a 2016 Chevrolet Equinox. The staff was very professional and understanding of what we were looking for and Tim walls was great ! He helped us out a lot as well. We will definitely use Crain Kia again !

Julia Maxine McIntosh

Benny Joe was fantastic with service. Paul R.was great with getting best deal as well.

Dani Harris

David Spiller was a good salesman. Took a little longer than expected due to the financial department being short, but everything worked out as it should of other than that.

Lee Lowe

Claudio was awesome, he worked hard and got me a great deal. Very friendly staff all around; answered all my questions about everything!

Genesis Jones

The only thing I dislike was that my appointment was at 3:15pm, I made it to Crain at 3:00pm. I did not leave the dealership until 5:30pm! I was only scheduled for a oil change and tire rotation! Other then that customer service was good.

David Hogg

Bought a car 1/16/19 & had a blowout that caused the car to be totaled 2/19/19. The salesman was great, but unfortunately the tire condition was not.

Benjamin Fondren

I have had a great experience with crain kia... they have great people who are real down to eath and provide great service... little to no wait time on service...

Linda Kay Webb-Jackson

Awesome place to find a new vehicle, and helpful staff.

teresa anderson

Benny Joe was my sales man and he was awesome! This guy really made sure I got the vehicle I wanted. I love my new Kia Sorento! He made my car buying experience hassle free. The overall team was amazing!! I will definitely purchase another vehicle with him!

Shanisa Thomas

I have always had a great experience with the entire team. Jerry Smart, is the greatest. I have purchased seven cars from him and all with great deals. I've never had a problem getting what I need from them as a customer.

Rachel Adamson

Will never be back. The salesman was more interested in getting my number than selling a car. Jerry Smart should be ashamed.

Jimmie Barnes

Came in to buy a truck today and found an awesome deal with Mallory! She was so much fun and so helpful and we absolutely loved our car buying experience! If you see this and you are looking, be sure to call and ask for her! I promise you will not regret it and will love your buying experience just as I did!

Bubba Nutt

Jake and Mallory were very helpful to my mom and me while buying moms Cadillac at Crain Kia in Little Rock , great place and wonderful people

Keshia campbell

Hello my name is Keisha I got a 2017 Kia Sorrento and my sales person was Claudio Lopez Keisha hello my name is Keisha I got a 2017 Kia Sorrento and my sales person was Claudio Lopez he was amazing because couldn’t anyone else get me financed . If you need a car call Claudio @ Crain Kia in Sherwood

Don Yates

I have purchased four vehicles over the years from Crain Kia. The last vehicles I purchased were from Crain Kia of Sherwood. I purchased a 2012 Dodge Ram 1500 truck and a 2017 Kia Soul from this branch. I want to share a wonderful story here. The day after I purchased the 2017 Kia Soul, my brother in law noticed a 3 inch scrap that was pressed into the metal on the top drivers side roof close to the windshield. I looked at it and my heart sank. I panicked because I knew that was not from my use of it. I thought, great, here is this flaw on my brand new car and how am I going to convince the dealer that I did not do this. I went back to them and explained the situation. They put my car in the body shop and repaired it good as new. At no charge to me. They even gave me a rental to use while I waited. "Now that was customer service". They could have told me no, and that would have been understandable but horrible for me. I had purchased a maintenance agreement with the car as I have done for every vehicle in the past. When time came to use it in hot springs, my local place I have my car maintenance performed at, decided they would no longer accept the vouchers. Driving an hour one way to get an oil change was too much for me. I originally had an issue getting the vouchers which took some time. After seeking out other local shops and finding none that would accept the vouchers, I decided to asked for a refund almost a year later. To make a long story short. Mr. David Croft and his team, went above and beyound to make things right. They had every legal right to tell me no due to the circumstances and amount of time that had passed. But they understood why it took me so long to ask for a refund and chose to make it right. I am very pleased and thankful. I plan on purchasing my vehicles from this company many more times in the future. I can honestly tell you that this company truly cares about their customers. They value honesty and righteousness and that is reflected in the service they offer.

Nick Harvey

Good truck for good price. Bunch of stuff messed up and told me 25k on odometer it read 333k. I had to solder the wires to get it to work. They said it already worked.

Nick Kelnhofer

Overall great buying experience. From the moment I showed interest in a vehicle after contacting the internet department, Mallory and Jerry provided professional service. There were no tricks, haggling or run-around. I was given the lowest price and great service. I would recommend Crain Kia of Sherwood to anyone looking to purchase a vehicle.

Jeanna Reynolds

We went Saturday to look at a car I had found online for my daughter. It was raining so they pulled the car into the service department so we were outta the the rain. The car was wet and we looked it over and test drove the car and liked it. We signed papers and waited while the car was detailed and filled with gas. When we returned to pick car up it was dried off and we looked over it again. We found 2 knots on the tire, big knots. We didn’t notice the knots when the tires were wet. The salesman went in to talk to the service manager and they would not make that tire good! They knew this was for a teenager to drive. My salesman Tim Walls was wonderful and agreed to pay out of his pocket for a new tire when he got paid. He could clearly see how dangerous this was. This is NOT his responsibility to have to do! The car was still filthy inside. Who ever cleans the cars did a horrible and lazy job! I recommend you asking for Tim if you do purchase there but I got the feeling Crain Kia sales manager was very selfish and didn’t care about the safety of their customers. I was very very disappointed in the mangers. If I would have had a blow out on the way home, my family could have been seriously hurt!

Liana Hart

We bought a car today through David Spillers and we had a great experience. Initially, he asked us what price range we wanted, what vehicle, etc. We got exactly what we wanted and for the price that we wanted also. He helped us get our paperwork and items together and even gave us a ride to the dealership, personally. Other than waiting for approval and making sure everything was good to go, it was little to no hassle at all. Thank you so much for your help David!

HANNAH MILLER

Mallory and Dosy did a really good job helping us find our car! We are very satisfied with our service here and are thankful to have found them to help us with our purchase. Be sure to always go see them!

JC Rios

If you want a fun and relaxing laugh while you buy, go see Jake and Mallory. Whether you can make a deal or not, they treat you like family from the time they say hello! Definitely will recommend them to everyone I know! Best car dealership experience ever!

Brad

i did an online request and the actually time spent at the dealership was significantly less, which was nice.

Vicki Brooks

I had such a good time today! My salesperson Mallory was the twin to my cousin that used to make me laugh til I peed my pants! She was so helpful and knowledgeable and I will always come back to her. Go see her and dosy Newton for all your car buying needs!

Jonathan Brooks

I have been with Crain Kia for almost 2 years and have loved every bit of it. We do our very best to go above and beyond to meet our customers needs. I couldn't see myself working for any other dealership.

lorie Brown

Love crain kia of sherwood... Yall if you ever need a car go see Mallory she's the best...