Reviews of Crain Kia of Conway (Car Concessionaire)

Stefanie Bair

Friendly and good to people and get cars

Christian Bullard

I was never walked through any of the paperwork, signed for 33,123. Never got any paperwork when I asked for it, they mailed it to me to find out they're charging me an extra 4,000 dollars! Worst car dealership I have ever been to! I called the sales manager to straighten things out and I was blown off! I will never buy a vehicle from a crain dealership again and I will tell everybody to stay away from crain dealerships, especially kia!

Rosemary Beckman

Got a new car wonderful day service was great sales man even better

nicole yvette

Fantastic service department and we've bought two automobiles here.

Barbara Bush

First thing I’m told as I walk in the door $115 for diagnostics. Woah there Cowboy, I came here to figure out why my airbag light was on- whether recalled, or not. Then we go on to how I have to front the cost for a diagnostic to even see what’s going on with my car. Can you not look up recalls to see? Finally got that done- there’s one...which might be affecting the light. However, if that’s not what is affecting the light (the recall), I have to pay for a diagnostic, regardless.

Jackie Wyman

Came in for an oil change and the service department was amazing! They worked with my hectic schedule (early drop off/late pick up) and did not push other services at me. They also did an amazing job washing my car. While I'm living in the LR area I will definitely be servicing my car here!

Lindsey Lowman

After a bad experience at a different Kia dealership, we tried Crain Kia of Conway. Best experience we've ever had. Great service team as well.

Matthew Williams

Great people. Good deal.

Joe Washum

Haven't purchased yet but the staff was extremely helpful, attentive and answered all questions even though they knew it would be a month or so before I planned to purchase. I'll be heading back at that time.

Ashley Morrison

Finance department staff lacks social intelligents and are inadequate! Cubical spaces and computers seem to help staff ego status, but overall they forget their role is customer service. Crain Kia please train your employees to be more friendly!

Erin Lucas

Was an amazing time buying a new car from this dealership! They take good car of you and Todd James was my sales person. He was honest, funny, and just overral amazing to work with. I told him my situation and what I needed. Explained my credit situation and he was able to work with my father and I on that. This dealership was able to work with our below average credit and get us into a brand new 2018 nissian rogue sl

Lori Bowers

They are always friendly. I had a coupon for a free oil change and one of light detailing. They did not do a very good job on the light detailing, the middle row did not even get vacuumed. There was still bug guts on the front of my van.

Lara Renfroe

We love our new Sedona! We had a great experience at Crain Kia of Conway. Our salesman, Teddy, was extremely helpful. I would strongly recommend checking them out.

Brandi Henderson

Love our guys at Crain Kia in Conway! They always take such good care of us and do an amazing job with our car.

Kevin Goebel

If you want a deal on a car, get a hold of Jay Bittle. Excellent salesman

JIREH STEEL INC.

This is our forth kia trade in of a kia sedona and our sales rep Jay, at crain kia of conway was very helpful and not pushy at all. he showed us exactly what we wanted and let us get back to him without calling and pushing. it was an enjoyable experience with him being our sales rep. i have the utmost respect for him. he represents how sales should be and represents crain kia of conway exempliary.

Lesa McDaniel

Todd James did a great job. We appreciate how he handled everything. Was very professional and not pushy. Answered any questions. We will purchase another vehicle thru him again and Crain Kia of Conway!

Brittany Bennett

My husband and I bought vehicles from crain kia on Monday 1/26. My mom used them and her sales rep was Justin and she referred us to him because he was so awesome. Justin defiantly lived up to my expectations and even more! He was very attentive, respectful and helpful. He made the experience wonderful and fun. Well half way through the procress this sales "manager" came out named Drew to try and bully us into vehicles that we did not want. He came out with a attitude of "If you have this budget that your not willing to move on then you deserve the bottom of the barrel." He brought out this truck that somene had traded in before they had even checked it out to see if it passed their inspection, it had a door handle ripped off scratches all over and stains all in the seats not to mention double the miles on it. He pretty much said this is the only truck your getting on your budget. We refused it and he became even more irritable, the entire time Justin was with is trying to take back over and looked very apologetic. After saying that it was a waist of his time to run the numbers as we had them he did anyways and came back and of course it was approved. We then told him that we would sign papers for my car and then wait to sign on the other truck we wanted after they delivered it here so we could look at it in person and test drive it. He refused saying "I'm not sending my guys somewhere for something that may not even be a sale." We ended up signing it anyways since that was the only option of truck we saw we liked and it worked out to be a good truck but Drew made the entire procress from the time he came out stressful. But going back to Justin he was AMAZING and I could not have asked for a better sales person. In the future we will definitely go back to Justin but we will be asking to make sure either Drew is not working at all or to make sure he stays back away from the customer because he just about caused crain to loose two sales. My kia survey will be perfect scores to reflect Justin!

Karen Chicoine

Very good service.

Tina Bob Evans

Wonderful staff! The place in very nice with a great selection of vehicles. They work with you to find out exactly what your needs & wants are from the vehicle to the financing. I highly recommend Crain Kia in Conway for your next purchase! The salesman, Coach, was great with answering questions & helping me in everyway I needed, along with Brice & everyone else. Thank you for a terrific experience. You restored my faith in dealerships. I'm loving my 18 Sorento!

Jeannie Trogden

I purchased a car from this dealership the end of March 2016 and I was very pleased with Justin my sales guy he made the experience very easy and pressure free. I have had amazing service from the service department they go above and beyond to make sure you are satisfied. All that being said I referred my daughter and her husband to Justin since he was so great during my experience and once again he was AWESOME... however at one point during the negotiation process trying to get a payment they could afford one of the sales managers Drew came out to talk with us and his demeanor is just very rude my daughter and her husband felt like he was pressuring them to buy a vehicle they didn't want and he acted annoyed that we were asking question and that we were trying to consider their budget and what they could afford monthly. He told them they had to sign papers on a vehicle they hadn't even seen or drove if they excepted him to go get it from the Springdale lot that to me was just a ridiculous thing to ask someone to commit to a vehicle they haven't seen or driven. I understand that the dealership has to make money but I know that there is also wiggle room in the price. My daughter and her husband were both able to get the vehicles they wanted in the end but Drew made the experience very uncomfortable and stressful for them because of his demeanor. No one should feel pressured to buy a vehicle or be made to feel like they are stupid or not important just because they are younger and have a lower budget. Each customer should be treated the same if you are buying a $5000.00 vehicle or a $50,000.00 vehicle. The point to this review is this I would 100% recommend this dealership just might want to ask which sales manager is working. Bottom line if you want to buy a car ask for Justin if you want great service in the service department ask for Andrew honestly all the people in the service department are very nice.

Tina Ann Graves

I am brutally honest with my reviews as you can tell. However, this place rocks. My mom wanted a new car. She got a heck of a deal. Tuesday was the one that sold her the car. I would recommend this place to everyone especially when they need a new ride. When I get a new car, I will buy from them.

crapgamer17 .

Too pushy for my taste.

me you

Straight to the point sales. We knew the car we wanted and they didnt try to sell us anything else. Less than 3 hours from the time we showed up til we drove our new car home.

Brian Schuchman

Awesome and fast service. Will be back to this one

Blake Griffis

A month ago, I bought a 2012 F150 truck from Crain Kia in Conway. It was by far the best buying experience I have ever had. Brandon Peck was my salesman. Super nice low pressure guy. I highly recommend asking for him.After a month of going over the truck with a fine tooth comb I'm thrilled with it. they gave me the best price, highest trade in value, and I ave a warranty via Crain. Again, ask for Peck!

Penny Kelley

The people at Crain Kia of Conway are all so nice and helpful.

Grady Saunders

Never had a kia before, and i brought a 2018 kia soul and love it. I've had it for six months now haven't had a problem with it so far. Crain kia of conway employees help you with any question you may have. 10/10

Nick Ortiz

Best service around. The two new service advisors they have working are top-notch and I wouldnt take my car anywhere else!! Thy are always quick and take care of all my service needs!

Michelle Christen

I have now purchased two vehicles from this dealership, and have had two vehicles serviced here as well. I have never had an issue with sales or service an appreciate how quickly service has gotten me in or out for same-day service. Particularly I want to give a shout out for Chris Reid (salesman) For going above and beyond to get me in my new stinger gt2. Chris was congenial and easy to work with. I would recommend working with Chris if you are interested in a Kia.

monquita hightower

Some of the nicest people and willing to work with you

Raymond Sully

Awesome service. Making car buying so easy and convenient. Justin was very curious and knowledgeable. Went out his way took great care of us. Cameron was awesome as well. Thanks guys!

Amber Deanne

We bought a 2019 Kia Soul here for me to go to school in and let me say, I love it! The staff was friendly and the car is absolutely everything I ever wanted in a first car. The salesman had the nickname “coach” and he was super helpful the whole time. I would most definitely recommend this place.

Mike Baker

Always a good experience at crain Kia in Conway.

Kristy Carter

Crain Kia has great salespeople and a good service department.

Phillip May

Salesman was great to talk to.

Bree Motto

Extremely helpful

Josh Bellinghausen

Great and fast service!

Mike Nofsinger

Great experience.

Mike Cormier

kind of stand offish sales staff. cold call me once a month

Kimberly Rehm

Drew was extremely helpful and informative~! I absolutely LOVE my new car!

Teena Land

I bought 2 souls and referred another person who bought a vehicle. Jon Turner stated that I would get 2 $200 referrals. This was in November 2015. It is now February 20, 2016. I have tried texting and calling the sales person, Jon Turner, and I am completely ignored. Very bad for business!! Will not be a repeat customer at this dealer. If they lie like that, be wary of their practices. I am filing a complaint with the BBB! Not only that but the price of my first Kia turned out to be higher by several thousands than I was originally quoted!!!! Found that out when I paid the taxes, shame on me for trusting people!

PATRICIA WESTON

Absolutely wonderful people there willing to do whatever it takes to make you leave happy. Lovin my Kia Soul!!!

Jj Arellano

This guys approve for a car a anyone

Greg inConway

Whoa! What the heck is going on at Crain KIA? Not evaluating sales but service. Primary the phone... the phone that customers use to call you. IMPOSSIBLE to contact anyone. Last week and today, Crain KIA kicks me around the telephone circuit UNTIL I get someone's voice mail. Trying to make a simple oil change appointment has become this maddening adventure. Guys, you need to get the phone system process working. It is extremely frustrating. Try calling Superior Dodge, they answer and schedule the customer's appt. They actually sound happy YOU CALLED. For Crain KIA, I get the feeling (from the tone of the voice) that I am totally disrupting their day. One lady said "You just called"... yeah, because you sent me to voice mail. I am a person that gives very few ONE STARS, but Crain KIA of Conway deserves ZERO Stars in their Service Scheduling and overall PHONE CONTACT.

Ridge Benjamin

No pressure sales team that will work with you on pricing. I highly recommend you go visit Captain Kirk if you're in the market for a new vehicle.

Andrew VanWinkle

Very nice people. Great car selection.

Ian Jarrell

This dealership and staff saved my life. A few months back driving across country from California to Philadelphia my car broke down. The staff was so helpful; they even put me in a free rental car as we waited for my part arrive the following day. These guys went above and beyond to get me back on the road!! I wish all Kia dealerships were like this.

R. Pauly

Straight forward and fair deal with the car's price. However, they then made us wait around the store for three hours before heavily strong-arming us into an extended warranty. This was not appreciated. We also received a bunch of free oil change vouchers, but when I tried to schedule an oil change on a Wednesdsy morning, I could not get an appointment until late Friday afternoon. How long does an oil change take for pity's sake? I'd say you can do business here, but when negotiating at the outset tell them "no extended warranties and no three hour waits." Also, unless you have a very flexible schedule, oil and/or service vouchers may be effectively useless.

Anna Crowley

Don't go to crain kia in Conway Arkansas they will screw you over every which way they can! Won't ever do business with them again.

jonathan mcnespey

The staff did a wonderful job while we purchased a used vehicle. Gave me the best price for our trade in and helped us after the sale!

Aya Dewar

Their services were good and they did what they said, but they took an extra week longer than they said to complete the service to the car, which is unreasonable.

Sharon Green

Each person was extremely professional and kind. Made me feel welcome. They also also worked with me to meet my requests.to build the car I wanted.

Margaret Hall

Always friendly

Cochise Blue Earth

1-2-18 I'm NOT happy with the telephone operator. I was checking to see if Crain offered rental cars, since my car, (which I had purchased at that location) was involved in a collision. I told the operator this, and she said, "Yes, Ma'am I'll connect you to so and so." She transferred me to an answering machine to leave a message, which I did. After waiting half an hour, I called back and the same girl answered my call once again. I said that I was STILL hoping to have my question answered, and without a word I was sent back to the answering machine. I immediately called her back and I said," You know, it's not polite to just transfer people without telling them who you're sending them to, and why. I had been about to ask for Sales." She said, " Well, so and so handles loaner cars for people whose cars are in our shop, but we don't rent or loan cars for other businesses. " I said, "That was my QUESTION in the first place! Why didn't you just tell me that to begin with?" She said, "Oh, sorry. Have a nice day." Poor customer service, if you ask me!

TOM MORRIS

On June 11, 2018 was my son 18th birthday. He was talking with a salesman that morning regarding a 2015 Mustang GT 5.0. so we went to Greers Ferry Lake for two hours and went boating that is what son wanted to do for his birthday, after two hours on the lake we went and drove one hour and thirty minutes to crain chevrolet (crain was not capitalized for a reason). We met the salesman my son been talking to and he gave the key to him to test drive. So the salesman needed to see the trade-in which was a 2014 black on black mustang in awesome condition we did not have the 2014 with us. My son asked the salesman if he would move the 2015 Mustang GT to the back of dealership so no one else would buy it. So, on June 12, 2018 my son left after work 2:30pm to get the car appraised at crain chevy in Little Rock AR. Two hours and twenty minutes drive, they gave him a price on the 2014 Mustang. Then my son had to drive back two hours and twenty minutes home, he arrived at home about 9:30pm. On June 13, 2018, crain chevy faxed the banker the price of the 2015 Mustang GT, so my son can bring the check to buy the 2015 Mustang GT in Little Rock, AR from crain chevy that day. Then my son getS a phone call stating that they sold the 2015 Black Mustang GT to another customer. The crain salesman and manager knew that my son wanted the car and my son had a check with full amount in hand to bring it to crain chevy on June 13.2018. No one told us on June 11,2018 or June 12,2018 that we needed to put a deposit on the car to be held. NO ONE!!!!!!!!!!!!!!. IT IS APPARENT THAT crain dealership DID NOT THINK THAT A EIGHTEEN YEAR MAN CAN BUY A CAR AFTER BEING THERE TWICE. ACCORDING TO THE OTHER GOOGLE REVIEWS crain DOES NOT TREAT THEIR CUSTOMERS LIKE PROFESSIONALS. WE WILL NOT GET A SINGLE CAR FROM crain ON HOW THEY TREAT THEIR CUSTOMERS. THANKS FOR RUIN HIS BIRTHDAY BECAUSE HIS HEART WAS SET ON GETTING THAT CAR EVEN THOUGH THE PAINT HAD A LOT OF CHIPS AND THE SALESMAN STATED THE CHIPS WERE ACCOUNTED IN THE PRICE. THE 2014 MUSTANG PAINT WAS IN AWESOME CONDITION THAN THE 2015 GT. IT’S APPARENT THAT crain DOES NOT HAVE A HEART TO HELP THEIR CUSTOMERS. THANK YOU

Danny Eakin

A nice dealership with professional, "down home" salesman. They stand behind their claims and offer nice additions to the buying process. We'll buy more cars from these guys.

Betty Lindsey

Numerous times in with my vechile still getting the run around and my vechile is still under warranty and they will not fix it

tammy reed

Great people

Skip Schlosser

Very kind and knowledgeable

Dylan Price

I've had them before and were great however I got a new Optima and a 30000 mile maintenance plan and never recieved the booklet, but told me I was still in the system but after the second oil change they just took me off instead of trying to give the voucher booklet and still haven't made it right. It's been almost a year since and I love Kia but I think this is that last one I will ever buy from them.

Grace Tisdale

I was a little disappointed that I had to replace the battery so soon, but It was comfortable and I didn't have to wait long.

Rick Crook

Rick crook

Calli Sullinger

Helpful.

Elmer Thomas

This is a GREAT place to do business. Very nice people. Sales and service department.

Ruby Testerman

They worked quick, not much waiting. Very satisfied!!

Janet Elmore

We moved from Washington state recently, and came to Crain KIA for oil change on our Sorento. We were greeted immediately by service tech and offered coffee and DONUTS and water as we waited. We love Performance Kia in Everett WA, and so pleased to find Crain here. Our KIA performed beautifully on our drive to Arkansas, and our direction assistant which we nicknamed THELMA was the biggest blessing. Thanks for the donut!!!!!

Relaunda Jones

Check out this car!!

Phelicia Lea

Do yourself a favor and don't buy from Crain... Salesman are liars. Because of them my new car has nearly 400 extra miles on it and they put me out $200 on tax and title that was SUPPOSED to be included in the loan! I will never recommend their dealership. They also promised me that my trade in would be secure! But the saleman went through it and stole the title out of it!

Michele M

Great quality and outstanding customer service.

Violet Holifield

Excellent service and great atmosphere with good quality food

Misty Talley

Shown a new black Kia Optima with special price. Crain Kia mgr. said he would pay off my car. So paperwork came back $3000 over what was quoted. Looking at details, payoff of my car was added back in and price quoted was not correct. When I questioned about price, was told the black car we had decided on and drove was not the special. Told we could buy a red car for the special price. We didn’t want a red car. Mgr walked us out to show us the red car and it was dead. I feel they were very dishonest with us and I let them know it. We went to the Little Rock dealership and bought a new black Kia Optima with more options at the price they advertised and were treated unbelievably well.

Hayley Cooper-Arnold

I will NEVER go to Crain Kia Ever again. My husband and I bought two cars from them. The first few days after everything had been finalized or at least they lead on that it everything was done and we had gotten the banks approval on BOTH cars. Three weeks later I get a call asking for more information just out of no where! Stuff they already been given that they misplaced! My husbands car headlight was out (that we paid out of pocket to fix) the passenger side window didn't work and they did a piss poor job at cleaning it everything was sticky! ON top of that the car that I traded they still haven't paid off the debt on which meant the lender took $400 out of our account because they didn't do there part. But they made sure they locked us in with signing all the forms! Very under handed! If you do choose to buy from them I'd watch you back... They are good at ripping people off. I wouldn't NEVER recommend it though. I'm still getting in touch with Mangers. It has not been a pleasant purchase.

Steve Sumner

Jay Bittle is the salesman you want. Outstanding service. Every time.

Bobby White

BESTA place to buy a vehicle in the state!

Kayla Sullivan

Going to a dealership in the market for a used vehicle and leaving with your first BRAND NEW car without feeling pressured or any hassle is an amazing feeling. Getting hit by someone in that brand new vehicle the very next day is the opposite of an amazing feeling. Through this ENTIRE process, the Crain Kia team in Conway went above and beyond to take care of us. From the front desk clerk, to our salesman Brandon Peck, to the finance team, to Al Motes, all the way to Chris Crain every single person was so humble and willing to make our experience as easy going and stress free as possible. I am in LOVE with my 2016 Kia Soul and I will forever more give them my business. I would tell anyone to go see them for your car buying needs for sure!!!!

Louise Oates

Just ready for court an get these people out of my life... DON'T GET AN CAR FRM HERE... RUN RUN RUN... I GOT AN CAR FRM THESE PEOPLE FEB 4 OF THIS YEAR CAR HAVE BEEN N SHOP 7 TIME... THEY STILL HAVE THE CAR NOW THEY HAVE HAD IT SINCE OCT 19 TODAY IS NOV 9... GOT AN LAWYER... I HOPE UR EXPERIENCE IS BETTER THEN MINE... SHOP AROUND BEFORE GOING HERE... THE SERVICE GUYS ARE NICE WILL RESPECTED... THE COMPANY IT SELF IS FULL OF NOTHING ...

Payton Baker

I have bought multiple vehicles from this dealership. However, I will never purchase another at this location. During my last purchase of a brand new Stinger I was given oil change vouchers for service maintenance. After driving 40 minutes today we showed up at the dealership to be told they no longer accept vouchers. Considering they were given as part of our purchase I believe this is a poor business practice on their part. I do not trust a dealership that cannot stick to their side of the agreement... After contacting a few individuals at the dealership with no luck I finally spoke with Mrs. Lesia Morrison. She was very helpful and was able to find a remedy to the situation. I will follow up on future service at this location.

Jay Jones

They were courteous and professional. They were honest especially with my credit history. I'm thankful for a new vehicle.

Paula Flood

The staff at Crain Kia really took care of me.Autumn, Bridgette, Brian, and Todd are awesome!!!! Compared to other dealers that I’ve seen they are number one! They provided me with excellent customer service and the process of getting into a car was quick!! I am soooo happy that I went to Crain Kia and got the best deal!!!!

Thomas Stovall

Typical car dealership sales tactics from needlessly long visits to $100+ Nitrogen for tires. I bought the car out of frustration and well above MSRP.

Justin Hasson

I had a very minor issue with my brand new Kia Optima that I purchased. I can definitely say the service department, Josh Meadows, Teddy Crouch, and Brian Gregg went above and beyond to resolve the issue as quickly as possible. I can be very indecisive when it comes to purchasing a car, but I can say this is the first dealership I've been to where I didn't leave with employees ticked off at me for all the questions and requests made. I'll continue my business with this company and hope they continue to send fresh baked cookies every time I get a car.

Clark Walker

Good people. Actually seem to be honest car salesmen. Who knew that existed.

Rhonda Long

Good service department.

Karen Bright

Don't like the sales people went to superior got a better deal and amazing service crain acts like your are below them

Summer Lineberry

Took my Kia Soul in for some problems it was having, they had the car for 3 days and couldn’t find an issue until we went to pick it up. Left the car for the remainder of the weekend, went back to get the car and was told the problem might not even be completely fixed. Then when I got to my car, it was filthy. Spent $400 on repairs and they didn’t even run my car through a wash or vacuum it at all. The customer service representative and sales team were fantastic, but not impressed with the service department.

Kasey Carter

My salesman Courtney was amazing! He took great care of me and very knowledgeable. This is my second car to purchase from Crain Kia in Conway and would recommend it to everyone! Be sure to ask for the salesman Courtney

Jeni Read A Book

All of the staff at Kia in Conway is always wonderful. This is our second purchase from them, and everyone from the sales staff, to financing, to the service department are all exceptional. They truly know what excellent customer service is all about!

Anybody Else

Great service every time

Tom Anderson

Great service department. Has drinks and munchies...

Paul Barrett

The folks in parts and service are the best. I spoke to Garry on Saturday about getting a replacement key for my daughter's Optima. Garry had the key fob shipped from Dallas. I called him on Tuesday, they had the key and fob assembled by the time my daughter got there, and programmed the key quickly. They even washed her car, aired up a low tire, and fixed her old key that wasn't working properly. We didn't buy this car from Crain, but we will definitely shop there the next time we buy a vehicle.

Steve Essex

Great service and excellent sales staff!

Richard Grant

A tale of 2 dealerships. My wife and I used Presidents Day weekend for some car shopping, not finding anything in our hometown, we drove to Conway since they have more options. The first dealership we went to (name omitted) was just impossible to look at. The cars were packed in like sardines and even if you wanted to look at a car, there was no way to get in to it as there were literally only inches between cars. We had a list of cars we wanted to look at so we just went to the next stop on our list, which was Crain Kia. We noticed real quick that the lot was better so we parked and before we could shut our doors, Jason was there asking to help. We told him what we wanted and, long story shorter, we didn't have to go to the next lot on the list. We bought our 2017 Sportage on the spot, the finance officer was efficient and answered our questions and helped to make it a pleasant experience. While time will tell as far as any future needs arise, if it goes like day 1, I'm betting it will be just as pleasant. Thank you for a pleasant car buying experience.

Derek Mayo

My mother purchased her car from this location. The staff was not pushy and were helpful during the whole process. The vehicle has turned out to be a great one and I would recommend them to anyone.

dan kemp

Great experienced they assisted us well

Nicole yvette

Best service department! We have bought two vehicles from Crain kia.

Jesse Anderson

I bought a vehicle here and I love it. My payments are very affordable!

julie croxton

Ok. Sales guy was great. Manager only interested in making profit so service after sale not the best

Kara Roland

Great customer service and a comfortable lounge for waiting.

April Craven

Everyone here is very friendly and will bend over backwards to make sure you get what you want! The thing that sealed the deal for me was their offer to bring us the vehicle we wanted so we could test drive it in familiar territory! What a concept!!!

Purple Hippo

Horrible service they always take 45+ minutes to change oil. They will break your keys and expect you to pay for them to replace it.

Kenny Hudspeth

Good service and a short time

Heather Collins

Very friendly and offered just about anything as soon as I walked through ths door. They even have a playroom for the kids!!!

Elizabeth Wray

Our sales associate was so helpful in helping our son get approved on his first automobile on his own. Thank you.

J. Adams

BACKGROUND: I recently purchased a 2016 KIA Forte Koup. So far it meets all my expectations. I am very confident it will be as good a car as the one I traded, a 2003 KIA Optima LX/V6 with 235000+ miles that never broke down or failed me in any way. SALES EXPERIENCE: The entire staff of Crain KIA Conway are top notch. They did everything they could to make my buying experience an awesome one, and it was. My salesman, Brandon Peck, is a very professional sales person with an outstanding approach to selling cars. He gave me all the information I needed to make a decision, stepped back and let the product sell itself. I will recommend Crain KIA Conway, to all my friends, when they are in the market for a new or used vehicle.

Hallie Hobbs

The service department is very quick and accommodating when it come to getting an oil change. I didn’t even have to wait 30min for a walk in. A WALK IN!! Definitely recommend and will be back! Excellent customer service!

Dustin Jones

First off, I did a trade for a used SUV from these slimebags back in April of 2015 and got utterly ripped off to the tune of about $11,000.00 and a new set of tires to boot. Nothing I can do about it, I was dumb and naive, you live and learn though the practice is utterly despicable and does not excuse their predatory behavior in the least. But that’s not why I’m leaving this review. You see, ever since I’ve bought that SUV, this dealership has called me once or twice a week without fail. Sometimes multiple times a day. Sometimes it’s a real person. Sometimes it’s a robot. Sometimes it’s a “You have service due on your vehicle” call. Sometimes it’s a scummy warranty extension scam. And no matter how many times I’ve asked them to stop calling me, how many “managers” I’ve spoken to, how many times I’ve blocked their number, they refuse to stop. I don’t even live in the State of Arkansas anymore, and I’ve told them that, and they still won’t stop calling. The woman I spoke to this morning (after she called back immediately when I declined the call) flatout told me that they “wouldn’t be able to remove me from their list” though she couldn’t tell me why exactly. Well, I’m pretty sure that qualifies as harassment, and I’m also pretty sure that the FTC will be interested in why. Along with the years of documented, unwanted calls on my phone records.

Brandy Thornton

Excellent service when purchasing our vehicle.

Dave Rudolph

Worst customer relations manager that exists. Angie Minor lied to a complaint that I have made with the BBB to rescue her broken reputation. False promises, lies, and deception. I am still waiting on my reimbursement from my car! For 18 months I have been waiting! What did I get in return? Hateful emails regarding my religion, citizenship and accusations of my assaulting the staff!

Lisa Damico

Won't budge on price...even during end of year clearance. Found the same vehicles $4000 cheaper in Chicago and Florida...guess who got a $200 plane ticket?

THOMAS JOHNSTON

Teddy and Andy gave me a great deal. I like KIA products and will tell my friends about my experience. Figure out what kind of extended warranty you want and how much should it cost before the day of purchasing.

Kenneth Shaw

I've had excellent service dealings with this dealership on our 2013 Sorento. They have honored warranty work without debate, addressed any and all recalls and have a wash bay so after your vehicle is serviced it will look good as well. They have been flexible with appointment times, all the same it is best to honor their time although I have had rare occasions where they have worked me in. Their wait area has free wifi, free coffee or water, confectionaries, vending machine, restroom, and comfortable places to wait. They even have a bay window if you wish to watch the service on your vehicle. That's rare these days. See James if you are in the marker for a vehicle. He is very professional and patient and knows just about as much as you can know about their product line.

Cheryl Waldmer

Kirk Hudspeth makes your dreams come true

Alleyfay w

Great place to get a ride

Yoli Reynolds

Very helpful, fast service

Donna Cupp

I love their shop.i love being able to make a appointment on line

Vickie Ford

Bought my 2016 KIA here 3 month's ago

Rachel Kennedy

Great customer service! The sales men are very personable and treat you like family!

Allie Soell

Best place to get your car serviced!

Landon Boyer

Crain kia of Conway is coming soon Is new

Annette Shaffer

They listened to the problem .& fixed what another dealership couldn't

Clay Stover

The service center manager, Sydney Buckner, is very rude and condescending. I won’t recommend using the service center for anything.

AL MUSSELMAN

I like the Professional Service that the service Department provides. This is not a quick lube set up. So sit down enjoy the coffee and treats (homemade).

Connie Goff

I was very pleased with my experience at Crain Kia. From the moment I was greeted outside the front door, everyone I dealt and worked with was very personable, low key, and polite. No high pressure from anyone from saleman Justin Welter to the people in the financing office. Everyone was wonderful, and I ended up getting a 2017 Kia Sorento. I am also very pleased with my new car.