Reviews of Crain Hyundai of Little Rock (Car Concessionaire)

David Russell

Needed to purchase a new window switch for a 2006 Sonata, Parts Dept. person was extremely helpful and personable. Highly recommend the Train Team.

Rose Grounds

Arron Ethridge is the best technician there and always go above and beyond to care for my car!

Paul Dickson

Won’t answer phone

Bob Wilson

Never Go to this place or any Crain they all suck.

Charles Jenkins

Been a loyal customer for nearly a decade and financial dept couldn't budge on the price. I through with this dealership

Glen Hetherington

We were on our way back from Texas to NJ. We stopped at Hope to fuel up and within 15 minutes into our journey the car started to loose power. I knew the problem immediately and went to the nearest dealer which happen to be Crain. We worked with the Fuel Company to have the problem corrected. The Svc Mgr. spoke to the person at the fuel company had the tank drained, replaced the fuel pump which had to overnight delivvered the parts all before the holiday rush. We were on our way in 24 hours. Crain is a good dealership. If we lived in Little Rock, I would buy a car just on the time and effort they gave us.

kurt jansen

I had a problem with the transmission on my 2013 Genesis sedan. 3 trips to another dealership and they could not offer a permanent fix. After speaking with Hyundai USA customer service I took the car to Crain Hyundai on Colonel Glenn. My service adviser was Adam Bent. Unfortunately they had to keep the car 2 weeks but they provided me with a great loaner. They were able to record the faulty transmission activity send it off to their regional technical folks and got approval to replace the transmission under warranty! Adam kept me informed of all the activity along the way. Folks, you have a choice when it comes to Hyundai maintenance. The excellent way Adam and Crain Hyundai Little Rock treated me I have made that choice. You need to also!

Larry Foster

Not to good

Ashley Drummond

Very friendly and helpful

Ted Laudermilk

Can't fix our car after several attempts. Won't honor agreements. Lies when paperwork is signed. Called liars cause they can't figure out how to fix issues. Sales people are pushy. Definitely not a place to go.

Ashley Medlock

Let me start by saying thank you. I learned a lot from my experience with you. I have many points I would love to share about my day, but in effort to keep things brief, I will hit the highlights. First, I loved the way we had to wait 20+ minutes for someone to help us look at a car. It was quite different than the other dealerships I visited that day where there was someone waiting for you by the door. Lovely. Next, I really appreciated that out of all the cars on your lot, you would only show me two. I guess it could be overwhelming to have to see all of the cars you would like. So nice. Also, both cars that you WOULD show me were both out of my price range by over 1K. Maybe you were just trying to expand my limitations. How considerate of you. I would also like to point out that out of the TWO cars you showed me one was a very bright red, while the other was a ridiculous shade of orange. Maybe if I did "go colorblind" like YOU SUGGESTED that I did, those colors would be appealing. Guess I won't know. Another fantastic aspect of my afternoon was when you tried to convince me that the ONE car I asked to see, I would absolutely hate it. You brought up the point that you are a dad to two daughters older than me (false. You told me your daughters ages and I am two years older than your eldest.) who both hate that model, and that I should too. Then you REFUSED to show me one, after listing all of the "bad" qualities. Very thoughtful of you. Lastly, I would love to take note of the way you treated me while I was there. The way you spoke down to me the entire time, as if I was a child, was just the best darn part of my day. I'm only 23 years old, so why WOULD you take me seriously? It wasn't as if I was trying to buy a car from you or anything. But you keep on treating people that way. Good for you. Now, like I said, THANK YOU. Thank you for leading me right across the street to find a very nice salesman AND the car I had asked you to show me. I am now a very proud new owner, thanks to you.

Leslie Wilson

Pressure, pressure, presure!! errrr "Buy today so I can get my bonus." No real incentives to buy ... no negotiating on price with used cars. The price is set in stone. I could go on, but, why bother?

Kelly Ward

Dear Crain Team, I just want to say thanks for two great Cars. Me and my wife both just got two Used car's from you guys and we love them. We look forward to having them for a long time. Your staff was very helpful and I could not ask for better Service. Look forward to buying my next car from the Crain Hyundai Team. thanks Guys.

A.J. Benetz

Great place to do business

bruisemeister .

My complaint is that they sold a vehicle to my stepdaughter without a driver's license, insurance or job. These were all required by the dealership that sold me my Tucson. It seems like the sale was more important than anything else. I know she is too blame as well but I feel they either took advantage of or bent the rules for a naive young woman.

Denise Hughes

Great Place!!!

M A

Don't waste your time here, they trick you into coming in based on their false online price and tell you something different when you get there. Very unprofessional, couldn't even find the cars on the lot listed as in stock online.

Alicia Sierra

Got in and out for an oil change on my lunch break in 20 minutes and they even washed my car!

Kevin Matthews

Great sales ladies. Receptionist really cares. They take care of their customers.

R. Pauly

I admittedly got a decent deal, but after that -forget it. Once the ink was dry, rudeness and incompetence became the policy. A good dealer tries to sell you three or four cars over a couple of decades. These folks seem to have a short-term outlook and just want a quick sale. I suspect they treat their sales staff poorly too as both sales reps I worked with were gone within six months. High turnover does not instill confidence.

Lurethia Dixon

Service was good

Bill Millard

Keith, Mark and AJ made that place shine. Great guys and really takes care of customers. Tell everyone you can to buy from there.

Edward Williams

Great service

Mark Jones-stockli

Mitsubishi. The absolute worst car on the market. The last mitsubishi I bought had 18 factory defects. Mitsubishi refused to take the car back. One defect the brakes locked up and I almost slide off a cliff. The last defect literally almost killed me. The motor locked up while I was driving down the highway. I was lucky I was not killed. Stay clear of all Mitsubishi dealerships. The cars are death traps in my opinion.

kristina ransom

Every helpful, made all the right deals.... would gladly recommend someone going there for a car.

P Wilson

Today was easy and right on the service department took care of my car. I was on time and they were also. Thanks service department.

Lakshman Siruvolu

It was great dealing with Matt and Andrew. It was a pleasant experience.

Paula Bryant

Salesman went out of his way to help me

Debbie Taylor

They have great deals and they have great service

Jacob heimer Smith

You have got to get your car from here. These people are amazing!!!! I am so satisfied with my purchase.

C B

Crain +FORD+ had had a dismal ranking in the community for over a decade. I'd heard on the last year they were getting better (but this is Hyundai, notice) and we had a pretty nice time. The lady was knowledgeable and not pushy. My girlfriend ended up buying a car from there. We'll see how this goes over time - haven't talked to the automotive guys yet - but everybody else seems happy, including the customers.

William Ringo

I have bought 2 vehicles from this dealership and they are great. Always do what they say they will.

mascott

My wife has gone to this dealership multiple times after getting her car there. Every single time we go there they say she needs an alignment, or new brakes or a new set of tires. They have broken, or not agreed to honor multiple agreements, such as headlight cracking when we purchased the car, fixing the breaks, the tires that are "bad" even though THEY REPLACED THEM several months before. In that last scenario they claimed that they won't replaced the brand new tires, because she "likely hit a pot hole, and messed up the alignment". They also constantly talk down to her. We are never going here again. Buyer beware. Update: My wife is trying to work with the dealer to resolve the issues. I will update with any resolutions that take place. Final Update: We weren't confident in the car after this incident, so we ended up selling it and getting a Nissan.

Tabatha Greaff

A amazing customer service here

Pavan Battar

Everything people hate about car dealerships - Crain North seems slightly better - which is a shame since we're very happy with our Hyundai. They add a $1,200 mandatory "Crain Commitment" fee for a 100k mile powertrain warranty, even though Hyundai includes that already. They try to add A LOT to your interest rate, do check with your credit union or PenFed before going in. The turnover of their sales staff seems really bad, and after dealing with the manager, I can see why. On the plus side, the service department has been top notch. Data point for negotiating: Sticker was $33,500, they sold the new car for $26,500 on the last day of the month, after a week of progressively lower "it's the lowest we can go" phone calls.

Pam Daugherty

My 19 year old has been treated so well there, that I reccomend them to anyone! I go in with him occasionally, and everyone is very friendly, not pushy, and extreemly helpful. He likes them so much, he goes there for all car maintenance.

Jody Wallace

Treated fairly and friendly. Very professional staff. Be sure to ask for Mr.Andrea!

Tracey Harper

A very good place to go and get car service 5 star

Tommy Trussell

The service department was clearly labeled, though it was a bit off-putting entering the Service Department door and finding myself in someone's office, who was on his phone. The waiting area is bright, though fairly small. There was free coffee and water plus a couple of vending machines. There were also a couple of desktop computers and free WiFi. The open floor plan is probably intended to encourage folks to wander through the sales displays and past sales staff desks. Though I was glad they weren't actively soliciting my business while I was there. The service writer greeted me when I pulled my car in, and was extremely positive and reassuring. Amazingly, they had my car ready exactly at the time I told them my ride would come if the car was going to take awhile. In this case, the repair was specially covered under a particular warranty so I don't have a sense for how expensive it might normally run.

Darren Wilson

The service was excellent an the associated were very professional..

Jo Ann Winingar

Good experiences, efficient service and pleasant staff.

Ethan Pool

I would have given this review one star. However, Crain Hyundai of Little Rock didn't disappoint me on there selection of cars and customer service. Our sales associate was very kind and not pushy, he let us test drive and inspect our choice of vehicle all we wanted. I believe this warranted at least an extra star and I recommend this dealership for reasons stated above. I also want to point out that I do not normally write bad reviews, you can look through my moderate size log of reviews and see it for yourself. I write bad reviews when I truly had a bad experience. My wife and I had carefully chosen a car that we liked, after much consideration. It was now the time to negotiate the price which included financing and a trade in of our existing car. This is where our experience ceased to be joyful. I understand the dealership has to make money, its a business after all. However, the sales team didn't even want to negotiate past there first offer, yes one offer and nothing else. I have been lucky enough to have purchased 2 new cars in the last 2 -3 years and lets just say I have never, not once, had this issue. On top of that, there offer was bogus. Before this sale went down, they singled my wife and I out and said "We really want to sell this car, we are willing to cut a good deal", yet they gave me one single bad offer? You see that doesn't add up. The sales team claimed that, "well the online price was really low and we don't know why". My wife has 6 years of sales experience and as for myself, I have 4 years. How can I put this nicely..... That is your fault Crain Hyundai of Little Rock, not mine. If there is one rule of sales that I would say a vast majority of every company follows, you can't blame the customer for your issue. Basically, they were trying to buy our trade in for a stupid low value to make up for the cost of there mistake. Which, we don't even know if that's true, thus far they have lied to me about the "we are ready to sale" statement. I am willing to admit it, maybe I am just your normal upset costumer because the deal I wanted was too good. If that is the case, then so be it and I admit to my stupidity. However, I do my research and I also know a few dealership owners here in Arkansas, minus Crain of course. I did get second opinions from reputable dealerships in Arkansas and they have all agreed that Crain, you did something funky with me. I am not going to point any fingers toward individuals, I am not upset. Truth is, if this is the game Crain is playing they will never sell that car. I do appreciate your time to the individual that let my wife and I test drive. I am sorry that both of our times were wasted. I guess I will take my business else where because even if I was to get a good deal. At this point it better be something I cannot resist. I am not dealing with a dealership that won't even negotiate.

Scott Stewart

Move along, nothing to see here but the typical lying car salesman. Edit to respond: I already called multiple times and was only put on hold and never received a call back. Dont try to fix a situation now that I shared my experience with others.

Laura Versaci

Andre Abernathy is amazing! He sold us a Genesis today and we love it!

Marty Ellzey

Service department always takes good care of my car and they keep me very informed of what is being done to my car. The staff is always pleasant and I will probably buy my next Hyundai from them.

Alan Minton

Very unfortunate that they advertised a price on their website, I called and verified the price. When I showed up they added 4k to it and acted clueless and hostile. Already had financing approved from my bank just needed to actually get the car. They lost two good buyers forever. Had no issues at other places. Emanuel was very hostile.

Justin Carroll

Salesman and manager were rude to me will never buy from here again.

Sarah Munoz

Great service. Joey & Adam we’re wonderful. Definitely will recommend. Thanks!!!

Chad

After being overcharged on a new Tuscon's second oil change, which was remedied after calling corporate, the inept auto technician forgot to actually put the freaking oil in the car! Only 9k miles on what was a wonderful vehicle, now permanently ruined with engine lock and sitting at another dealer after having it towed with roadside assistance. Great job guys.

Lia Zinck

I bought a car from crain and the air conditioner does not work. I brought it back to them to fix. They did not repair it correctly and it is now costing me $3300 to fix it. They refused to help me in anyway now. Their lack of knowledge on flushing the AC before replacing the compressor has caused the entire AC to go bad. We will never buy a car from a Crain dealer again.

pete perkins

Trying to look for a used 4x4 truck, but adds for new cars keep popping up while I'm trying to browse through the inventory. Very annoying, so I'll go elsewhere.

Jen N

Typical car dealership. Dishonesty all around.

J David Ensminger

Great dealership to shop for a new vehicle. Very friendly and professional. My wife loves her 2017 Hyundai Tucson SUV.

Amber Carter

I drove through water and my engine ended up flooding, took it to Crain Hyundai of Little Rock (where I purchased it brand new a year ago) and they were to swap it out under warranty with a brand new motor. They later called me to inform me of interior damage and needed to replace the carpets. Long story short and 3 months later, I ended up with a rebuilt engine. Not what we discussed. Took the car home and found mold in the trunk, all over my subwoofer, back seat, and under the front seats. No new carpets. Also found a new shiny dent on the rear passenger door and scratches on the inside of that same door. Also a gouge into the metal on the drivers side door which will eventually rust. Cracked plastic down by the pedals where it looks like they attempted to take the carpet out. And the hood latch is broken so we are unable to assess the damage under the hood. And this is all just from what we can see with the naked eye. THANKS FOR NOTHING CRAIN. Insurance is now totaling my brand new 2015 elantra and i lost the 4000 down payment i put towards this car. Now starting fresh with nothing to pay down. Terrible experience and will never deal with them again. Will post pictures.

aurelio tuzon

got there at dealership salesman came to us. he did not even tell invite us inside the dealership!

Crystal Rockhold

Amazing customer service. We had multiple issues at Crain in North Little Rock, but they fixed it all here.

Richard Tribett

They serviced my Mother-in-law's car. Called with prices for the repairs and had the car ready when they said they would. Everyone was friendly and didn't push for extra services.

Daystrom Institute Of Vexillology

Warning Elder Abuse! Do not let elderly family members sign paper work unescorted. The year of the vehicle and total loan size may change drastically! After the deal is complete they will tell you, "Well you can come and bring the car back but we already have our money." WARNING ELDER ABUSE DO NOT SHOP HERE!

Greg Rhodes

Bad

golfer 71909

What a great sales team at Crain Hyundai, Little Rock on John Glenn. After having a horrendous experience with Crain, North Little Rock, I didn't know what to expect. AVOID NORTH LITTLE ROCK AT ALL COSTS From the moment we entered the door on John Glenn we were treated in the way you would want to be treated. Our interactions with Undre, Matt, Seth, CJ and particularly Keith were honest and straight forward. We shook hands on a deal that was win, win. Thanks again, guys!

Rhonda Lambright

DON'T SHOP AT ANY CRAIN DEALERSHIP! MY husband and i spent from Dec 2017 till March 2018 trying to purchase a Santa Fe in Dec we were told we owed a bit too much on out trade,so we said ok we'll pay it down,go back in March ,original salesman no longer works there, so sales manager Seth Wright pulls up our Dec info and says " Oh yes we still have that same SANTE FE here on the lot and yes your trade is in great shape to trade (keep in mind we have ONLY discussed a SANTA FE) So I keep telling them DONT RUN A CREDIT INQUIRY ON US TILL WE HAVE A DEAL, so after I'm assured all day on the phone that we are buying a 2018 Hyundai SANTA FE and the notes would be x and it is the SAME car we test drove in Dec, we agree to bring in trade sign paper work and have a new SANTA FE,we arrive at the dealership an they bring up a TUCSON we say no it's a SANTA FE we agreed on,fast forward we had been approved on a TUCSON because they said it was Better car for us (and much cheaper an smaller) THEN I call Steve Woods the general manager he basically calls us liars says only one bank would approve us at an enormous interest rate so we HAD to take a TUCSON,first we are in out 50s an 60s we've bought MANY cars we have EXCELLENT credit and income NEVER a late payment, so after lie after lie many attempts to treat us as senile we we went to Landers Ford in Benton and bought a loaded Ford Edge Titanium with very low interest and great trade in value,so THANK YOU CRAIN we are grateful to have not purchased from you,Seth Wright (sales manager) Kyle Beerbower(salesman) Sean Smith (salesman) you should all be ashamed for each of your role in trying to deceive us.UPDATE TO RESPONSE,SETH WRIGHT IS THE ONE WHO SAID HE HAD THE INFORMATION ON THE DECEMBER DISCUSSION,NOT ME, AND I WENT OVER EXACTLY WHAT WE WERE INTERESTED IN REPEATED TIMES,AND WE WERE APPROVED BY MULTIPLE LENDERS at LANDERS ALL AT LOW INTEREST RATES THE VERY NEXT DAY BY THE SAME LENDER THAT CRAIN SAID GAVE US A HIGH RATEUP UPDATE WE PURCHASED A BRAND NEW FULLY LOADED TITANIUM FORD EDGE AT LANDERS FORD AT 0 INTEREST DUE TO OUR EXCELLENT CREDIT,

Tammy Menard

They say they have a vehicle but when you get there they say it's sold

Charles Hartzell

Great Service, lowest prices around.

Tiffany Vano

Great Service, Great Employees! Joey and Adam are FANTASTIC people to work with. They always go out of their way to make sure I have a ride to work on time (because I have to be at work before the shuttle service begins). Rocky is always nice when picking me up from work to bring me back to my car. The only thing I would change is the Cashier. I don't know her name, but she was rude on the phone to me when booking my appointment, and when I came to pick up my car on my lunch break, she was counting money, and taking her time before she even asked me to sign paperwork or for my payment (which was a debit card) so there was no reason for her to be counting money or needing change at that particular time. If a customer is standing right in front of you, and they are in a hurry to get back to work, they should be the main priority.

Carol Williams

Fast easy sale. Professional staff. Thank you, Mark and Chris!

Monika Sandlin

Typical car dealer

Jean Barnes

Patient, knowable go out of his way to get me what I wanted and could afford. Thanks, Mr. Adam Sears. GOD BLESS U and Ur family

Daniel Messplay

I worked with Glenn Halstead from start to finish and he was very helpful. The car-buying experience here was definitely not the norm of car sales. I will be happy to work with him again in the future.

Pamela Christian

Excellent service and great atmosphere.

Michelle Henson

Always friendly and knowledgeable.

Chris Guy

Don't bother with a trade. They will low-ball you. They offered me the value of the tires on the car I had.

Cj J

Brought in my Hyundai Veloster for its first oil change. I was pleased that this service was offered for free since I purchased my vehicle here. Even though I was not a "paying customer" this time my vehicle was serviced quickly. I was greeted by name upon arrival to my appointment and was called as soon as my vehicle was ready for pick-up.

Allyson Johnson

Fantastic experience! Great prices, super helpful, knowledgable and courteous staff. Definitely recommend this for any service needs, as well as any new/used car purchases!

Lisa Gillispie

Great personable service.

Andrea cutie Andrea cutie

Fast service free popcorn.

Bruce Winfrey

The sales and finance team turned me from a 3rd time consecutive Crain customer into a first time Crain victim. Nothing in the contract reflected what the verbal agreement was. I was then rushed through the signing process without proper explanations of the contract. When I expressed the distraught and unease of the deal within 24 hours after signing they refused to work with me or stand behind the Crain Commitment or 100 hour love it or leave it policy. I am completely appalled by their gross mistreatment of a repeat customer.

Lona Peterson

I've purchased over 20 cars in my life and this is the SHADIEST car dealer I've EVER encountered. Let's start with at the point of purchase. My son walked in with his own financing prepared but they talked us into using their financing in exchange for a discount on the vehicle. At the time of signing, they increased the finance rate by .5% and said "we made a mistake, this is the best we can do." I flipped my lid and lost my mind on the finance manager who then literally threw my son's phone across the table and then crossed out the (made up) increased rate and put it back to what we negotiated. Next, my son takes possession of the (CERTIFIED) car and somehow, it's been trashed. It’s been trashed because it was a bait and switch! They listed a certified car and included lovely pics but when they presented the car after purchase, it was not the listed car. They acted like it was shocking and agreed to have it detailed and include certified paperwork. (Shouldn't this have been done Pre purchase?) Now, here we are 6 weeks post sale and my son has been up to the dealership FIVE times to tie up loose ends. Today, he sat in the waiting area for an hour and a half waiting on another set of temporary tags because we haven't received the paperwork to register the car (or the certified paperwork). We also haven't received the payment information and there is a payment due in August. My son mentioned that we need this ASAP and the finance manager told him to go back up there in 2 weeks if we don't have the info. THIS IS YOUR JOB, CRAIN!!!! My son leaves for college in a week and a half and he may possibly have to leave with an unregistered car AND his payment could be late. This is 1000% unacceptable and unbelievable. Not only has this experience been the literal worst, the people at Crain have also been the literal worst. I can not believe there isn't one decent human being in this dealership. UNREAL. 0 stars.

June Hockersmith

Cars are to expensive

Shaiky K

best service advisors in town. friendly and fast service