Reviews of Crain Hyundai of Bentonville (Car Concessionaire)

Senthilkumar Govindarajan

I am not trusting this team for car servicing. I lost my ~2000$ for replacing a/c components and the repair given was not even worked for a month. They didn’t take the responsibility for the failure.

Bob H

Our salesman, Kameron King was wonderful. The sales manager got us into the vehicle we wanted at a very affordable price. Service went above and beyond as they went to another Crain dealership and brought the car we wanted right to us. Fantastic dealership.

Eduardo Saucedo

I highly recommend this dealership, the people from Management down to employees were all awesome. I traveled from El Paso,Tx to Bentonville,Ar to buy a car because the prices were awesome, also i want to thank Craig Whitlatch the sales manager for taking care of us, he picked us up from the airport took us down to the dealership and helped us with the process of getting our dream car. I will definitely go back in the future to buy an other car. Thanks again to all.

musunuru saikumar

I would not recommend the dealership. I was a bought car at this dealership and i was not drove to home and came back to dealership and Told them that i want to return the car because i was not satisfied and i have crain commitment package that will i can return the car within 100 hrs after purchase. They didn’t given proper response.

Nick Gilbreath

I have 2 separate reviews for this dealership. 1. The sales department was fantastic. Joey Allen took great car of us and the help we received from him was second to none. He, by far, went above and beyond what we expected. I would highly recommend the sales department and Joey for anyone looking to buy. This is why I gave 5 stars. 2. The service department is lacking in areas for us. I would rate them 3 stars at best. We had a warranty issue with our back glass 3 days after we bought the vehicle (I know this wasn't their fault. It was a defect from the factory). The big issue we had was when they replaced our glass, the technician did not properly hook up the rear defroster. We didn't find out there was an issue until we needed the defroster and it didnt work. Now they promptly fixed the issue once attention was brought to it, but I feel there shouldn't have been any issues to begin with.

Sean Kaiser

Why would you guys run an offsite promo that clearly states 9am-8pm and send us away!!! We showed up at 7:15 and were told to come back tomorrow because the “prize coordinator” had left for the day.

Ashly Green

Customer service in the service department is terrible! It takes all I have to be kind & stay positive while I'm explaining the issues my car is having. The technicians and sales men are usually very nice, but the men that sit at the counter have never once greeted me with a smile. They act like it's such a hassle to do their job. The last time they had my car, they never even called to notify me that they were finished working on it. A couple weeks ago , I called to check on it & they seriously told me that they had no clue where my car was. It had been just sitting for days instead of being worked on (I know this because the guy at the counter got an attitude & actually had the nerve to tell me "Yeah, it's been sitting, because we didn't hear a noise").. I was late for work so I could show them exactly what the problem was for the second time...so I could have my car back in time to go out of town. After I got my car back (FIVE WEEKS LATER)...new problems! Surprise, surprise.. This time, I even took it to another mechanic to get it checked out so I would know exactly what to tell them the problem was. I tried to take it in the same day, but when I got there the man at the counter felt the need to inform me very rudely that "They work by appointments only, unless I wanted to drop the car off & who knows how long that could take." The other man told me to bring it by the next day. Surprisingly, I received a phone call when it was finished . He said there's nothing wrong with it. & told me that it was my car was adapting to the way I drive. Hmm , sure.. How rude! My car was running differently when I picked it up . The "non existing" problem(s) seemed to have been fixed..or something like that. Probably forgot to plug something back in, knocked off a sensor, forgot to reset something, etc. But I'll never know. 2 weeks later & my car is back to doing the same thing . Doesnt show what gear its in, jerking around, takes forever to get going, & acting like its going to break down on the highway with my daughter in the back seat!? No thanks , & I am more than willing to pay 10 times my deductible to go somewhere else that actually cares about their customers enough to do the job they get paid to do & actually fix it. This car lot has ruined my experience with Hyundai, in general. We will not be returning to this lot if it can be avoided, & will absolutely not be purchasing a new vehicle from them, like we had originally planned. Extremely upset!!

Pakou Moua

My experiences with Crain Hyundai of Bentonville has always been easy and smooth and the staff is always more than willing to help with any issues. Great place to buy and service your vehicle.

Gay Denton

Love our new Elantra excellent warrenty

Milton Goode

Very good salesman made the purchase easy.

Tim Arnold

I have purchased 4 or 5 cars from this dealership, always have had fair and honest dealings with the salespeople. I have referred several of my friends there and they have purchased as well. The only issue I have ever had was this afternoon. I dropped my truck off at 7am for an oil change. I also had a "birthday coupon" that offered a Free Detail of my truck. I asked if they could do that as well, and was told yes, no problem. When the service person called he told me I also needed a new battery (recommended it) which I agreed to. When I went to pick up my truck everything was done EXCEPT the detailing. The truck had not even been washed on the outside. Later that night the Service Manager called me and apologized for the confusion and offered a detail at a time of my choosing, that is great service!

Rodolfo Villagran

Worst place to buy a car, I acted like I didn’t know how to buy a car and they thought they were gonna fool me lol wanted to sell me a Elantra for a whole lot more then anything else. But not only that wanted me to buy extended warranty, very pushy and in the end I went to Honda in Fayetteville auto park and it was amazing, got a good deal felt great and gm and finance was great with me , would I ever go back? Heck no

Hillary S.

We had a great time buying our car from Crain Hyundai! The sales guys were friendly and knowledgeable, and never pushy. The building was having some remodeling done and it's looking great! We will definitely buy from these guys again, and use the excellent service department for any maintenance or repairs we need until then!

Robert Williams

Great cars but the sales manager needs to bring it down a few notches. Old school approach won’t work with the next generation of car buyers. Empower your sales people to give prices and make deals.

Kasey

They call on a monthly basis with a false pretense to get me to stay on the line saying things like I requested info on a new model when I never did. Then they give me the spiel about lowering my monthly payments for a new model. I have said several times I don't want a new car. And my next car definitely won't be from them since they don't get the idea and keep hounding me. Not interested means I'm not interested. I'll come to you when I want something. (Sure I "get" that my monthly payment will be lower, but it tacks years onto the backend, and I'm only two years out from owning my car outright. Also that new model may be 19k on the lot, but once the title is in my name, it drops a couple thousand, and I'd be underwater on the car loan/mkt value again. I'm not an idiot, I'm an accountant.) Mainly, I find their "I'm not a salesman" ploy to be incredibly insulting. If you can't talk flat out to me about your true intentions, then don't even try. I answer my phone during the work day in case it's my kid's day care employees calling, and thesee salemen take time out of my busy schedule with some bs narrative that goes on and on in a tone that lets me know they think they have a sucker on the line.

John Thompson

Great place with great staff.

Emily Watson

Its really good in getting your car fixed

Jennifer J. Bland

10 year warranty on everything on the lot! Great place to buy your vehicles!

Rodger Hinds

They take Professionalism to the next level. I cant say enough how great their Service department is.

Jessie Van Derent

Excellent customer service! Very happy with my purchase and service dept. was very helpful!

Michael Valadez

Very nice facility. They worked on my car pretty quickly and I was on my way.

Mary Barao

My son bought a car from them only had it for a short while. The wiper switched is stripped and when he called to see if they could fix it they told him no go to the ford place and have them fix it. He has a family and the only one who works so he doesn’t have the money to pay for expensive repairs. That is why he traded his vehicle in was to have a dependable car. It was raining ice last night he couldn’t even go pick his baby up and had to have his sister do it because he has no working wipers. Upsets me that these car lots do this to people!!

mohammad reza razavi

It’s hard to find friendly staff in service department !!!! Specially if you’re international!!!(I’m sorry for Hyundai)

Theresa L

It took them 3 months to get the title for my Tuscon. Really disappointed with the underhanded tactics, but I love my SUV. I will be shopping elsewhere next time.

Charlette Price

I want to say sorry. My phone wasnt working right A mistake was made Crain is a great place to buy a new car.Joey did a fabulous job get me into my new car Again so so sorry for the mess up PLEASE TRY CRAIN FIRST FOR A NEW VEHICLE

Scott Rakes

I took my Jeep Rubicon in for service on the AC because I had purchased it used there. They had the presence of mind to recommend I take it to McClarty Daniel Jeep as it may still be under warranty. It was still under warranty but only for 10 more days. But, after dealing with McClarty Daniel's service, I now appreciate dealing with Crain Hyundai's service department much much more!

Christopher Wilson

Great service

Steven Jimenez

Worst car purchasing experience ever. They really took me to the cleaners. Dishonest, not transparent at all.

Prafull Jain

Got good deals at end of the year... nice salesman and staff..

Nicholas Jendeski

They put the wrong mileage on my contact and made me come back in so they could take the gap insurance off my lease.

Kyle Buttrum

Would give 6 stars if I could very pleasant sales team and sales experience!!

Lisa Sedillos

This is our second time purchasing a car at Crain Hyundai in Bentonville. Rob Kennel was fun, honest and friendly. They made us feel welcome as always and he wasn’t pushy or overbearing like a lot of other car dealerships. We were welcomed and treated like family while we were there. If you want an awesome car buying experience, go see Rob Kennel at Crain Hyundai! You won’t regret it. Thanks again to all the Crain sales team!

Luther Green

Very pleassnt, Tried to help where ever they could

Iaong Moua

Love the service department! Great employees and great service. Its always an easy visit and the employees are always so helpful and friendly. Appreciate all that you guys do.

Allyssa Riley

I went in for the free $50 gift card to test drive a Hyundai and got it same day! Unlike the Jeep place down the road! The cars and staff at Hyundai are also very nice.

Greg Schneider

Kept trying to upsell. We kept telling them what we wanted, and they had it on another lot but just kept trying to upsell. Wouldn't listen to us. We bought at Subaru, they listened!!!

AJ Dicken

Bunch of liars and con artist..sent me a you won $999.00 winner voucher only to be lied to and given a bunk 25$ dinner card.was ready to buy from them but can not trust a company that lies

Michael Wood

Very good to the customer I had something paint peeling and did it three times and they did a great job the last time they figured it did not have any primer on it since they took off the bumper and did a awesome job thanks Crain Hyundai of Bentonville

Deecha Mahn

Okay, now I can sit down and write a review about this dealership since they finally fulfilled a promise made in October of last year. See, in October I got a postcard in the mail about second chance cards for people who have had a bankruptcy and have little or bad credit from this dealership. At the time the sales team was great. They helped get me into my first brand new, never been owned vehicle. Granted, the payments are ghastly, but they are worth it right now. Well, part of the deal was that I got a $300 gift card upon purchase. I got my paperwork in the mail, but no gift card or check. So, I contacted them and I have been trying since then to get the check. I finally got it today after a lot of hounding! I have to admit i had totally lost my patience and even threatened them that i would not recommend any Crain dealership again if they did not have a check to me today. But i did get the check today and am now a happy camper who would gladly recommend their Bentonville dealership to any that are looking for a new vehicle. Derrick and Pat helped as much as they could with corporate and them messing around. I am now a pleased customer.

Janice Lang

Great. Service. From a great team.

Kelcey F

My husband and I loved working with Joey in Sales! He was very friendly and had our best interests in mind with helping us find the right vehicle. The rest of the team (Pat and Gregory) were incredibly professional, helpful, and knowledgeable throughout the process. Will absolutely look to purchase from Crain Hyundai of Bentonville when the time comes to purchase another vehicle in the future!

dom paine

From test drive to purchase to service appts, this dealership has always gone out of their way to make things easy for us while maintaining a friendly and respectful atmosphere. The service guys are very helpful, honest and quick.

Gao Zoua Moua

I really appreciate all that the dealership does for me and my family. They work around my schedule to get what I need done. Thank you Crain Hyundai of Bentonville.

Denise Reinas

The gentleman that helped us was Darren Andrews. He talked with us & he found the perfect car for my daughter and it is her first brand new car. Everyone there are so nice & helpful.

Jesus Lopez

My parents recently visited this place looking for a new vehicle, soon after they found a vehicle they liked and agreed on the price, my parents told the sales person that they would be paying for the new vehicle in cash for the agreed price( my mom's car was totaled in an accident and the insurance company had just come thru), immediately afterwards the dealership backpedaled and told my parents that they would not sell them the vehicle cash and that they would have to go thru one of their lenders in order to make the deal happen and no further explanation was given. My parents walked off to another dealership that was more than happy to do business with them. Buyers beware, stay away from these shady dealers.

Nick Scheidler

I can’t say enough good things about Joey - he was awesome to work with and was very knowledgeable. Pat was great and cut straight to the point saving us a lot of time. Greg made the finance process super easy, which we really appreciated. Buying a car can be stressful, but if you are in the market, I would highly recommend Crain Hyundai of Bentonville (they also provide peace of mind with their 10yr, 100k mile Powertrain Warranty).

Chris Johnson

5++++ stars all day long!! I cannot adequately describe how well we were treated by everyone at this dealership. Darren, our salesman, treated us with nothing but kindness, patience, and respect. He and the sales manager worked out an amazing deal on a beautiful vehicle for us. There was NO pushiness or anything of the sort throughout the entire process. It was just a positive experience from start to finish. We are just SO, SO thankful and will definitely return when we're ready to replace our other vehicle. THANK YOU Darren and everyone at Crain Hyundai in Bentonville!!! -Chris and Jennifer

Larry Linn

Fast friendly service on warranty and recall issues.

Vince Terry

Always enjoy letting them service both are 2018 and are 2013 elantras. They're professional they follow through their courteous they're willing to look you in the eye and be honest with you you don't see that too often in repair shops associated with dealerships

Tim Hixon

Always great service.

douglas dorson

Great service, professional and friendly crew. Trenton is a great service advisor

Christin Novak

The people where very nice that work at Crain! "Very" That would be the only reason for my return to buy another Vehicle. They go out and beyond. Next time I will not "Ever" go to an off site to purchase a Vehicle. They contract people in to get rid of the inventory from out of State. So, they are only their for a couple of week's. They were nice also. A lot of mis guidance to the Inventory that they needed to get rid of. But, I suppose you have to do it some how. It was crazy! A lot of happy people and a lot of pissed off people were misled in a flyer they put out and said you WIN!!! Well for me I did win. But for many the numbers did not match. I do not know how much Cost it was to do this. "But, a lot." They did have a big inventory of Pre Owened Cars. Because, they had Several Crain Dealerships with their Inventory. I suppose that is the name of the game. Is to sell to make room for the New Cars that will be coming in. All, I have to really say! The people that work at Crain Hyundai really go beyond to please you. And for all of thier Pre Owned Stock. They give a 3 year Bumper to Bumper Warranty just as a new Vehicle. In many case's. It is buy as is. Long two days! It is done!!! Far most they treated me wonderful. I personally will keep my buisness with them.

Jarid Shaw

Always friendly and quick service. People there seem to care if your Automotive problems are resolved.

SYAM Maddi

nice service team..always ready to provide right information and suggestions. Car wash for every service.

Melanie Phillips

Just picked up my new car from Crain Team and loved the experience. Friendly staff, zero pressure, and got me completely taken care of. Thanks Crain Team once agian.

Tiffanee Childers

I highly recommend going to a different dealer to purchase a car. My salesman was not knowledgeable on the vehicle he was selling me at all. On top of that, I was sold a car that has brakes that will not stop squeaking.

jsifue2

Service dept hours need to change if you're not willing to help people. Your website shows your service dept is open until 18hrs, however you won't help anyone after 17hrs. Had to go to a dealership down the road that gladly helped eventhough they didn't sell me the car. Never bringing our Hyundai or business to this dealership again.

Dr John Redwine

Purchased my Hyundai Equus from another dealer before Crain sold that model. At about 30,000 mi. the car began using excessive oil, and after running an oil test to confirm, Crain and Hyundai installed a brand new engine! Hyundai definitely stands by their warranty, and Charles White in service was most polite, respectful, and efficient. This is one of the best automobiles I have ever owned, and by far the most exceptional service I have ever experienced. Will probably purchase another Equus from them, if this one ever wears out.

David ONeill

I always have a good experience when I get my car worked on at Crain Hyundai.

Trina Stanley

Were we bought are car!!! Good places to deal with.. they help any way they can.

Anita Dunlap

Awesome experience! Joey is AMAZING! No pressure to buy. Will highly recommend to family and friends. You will be taken care of!

Tawny Terry

Desmond is a great guy. He did his best to get us in a new car. He basically bent over backwards and did everythin he could to get it to an affordable price. If you need a new, or even used, car, go see Desmond. He's the man.

Josh Throneberry

Awesome Team up there! These guys know how to make the process of buying a car fun and memorable! As long as I'm in NWA, Im buying from Crain Hyundai!

kenneth stringer

Took my car in for service and was in and out in an hour. Job well done.

Shawn Phillips

Only had my car serviced here three times but every visit the customer service experience gets worst. I was thinking about trading in my Genesis in for the new G80 but not if I have to deal with this subpar service every time I need service. Disappointed.

WhoDuhThunkIt!

Helpful, friendly folks.

Anthony Mundine

my wife and i bought a 2008 impala from them in February on the recommendation from her mother. when we got the car i was in love at first site but after one week the inside dome light had a short in it, and one of the back doors locks stopped working and they offered my mother in law 50 dollars for telling us about them which she never got! well after complaining about the car i was told the lock would cost over 400 dollars even though it was still under warranty and never heard anything about the light. i would tell anyone to stay away from these people. i should have went to car mart or aaf for this kind of treatment!

James Patterson

This was a very pleasant experience. I was worried about being hassled but I can tell you it was a smooth process and I thoroughly enjoyed working with Kenny and the gang. Thanks again.

Jodi Northcutt

I purchased a car from them with an extended warranty. Service department has been a real let down. I understand that the car I purchased was not a Hyundai but a month to get the correct part a fix a simple problem is just not right! They also were unable to put in a simple note about the warranty that they sold me and I have to supply the service department the information both times I needed to use it! Don't buy a used non hyundai car from this location!

Armaan Shaheryar

Very bad experience, I went to check out a car and was treated very bad, Justin at the door was like, we don’t bargain without even asking me what car I am interested in, felt very racist to me.

Sachin Jain

Got my car. Phillip was really helpful. I would recommend him if you are buying a car from Crain.

Derek Sims

It is the best and friendly place I have ever been to

Karen Rhodifer

Everyone is always very helpful.

Lynette Paape

Amazing car buying experience! Super friendly sales associates! My salesman Darren was great; consider of my needs and still cared even weeks after the sale. Would highly recommend.

John Malmberg

Wanted way to much for their cars and they ran my credit like 12 time. Stay away.

Jill Wiltse

Enjoy all the people here, they are very professional, friendly & make you feel comfortable. Very educated staff and able to answer all questions. Good atmosphere and I will definitely be going back and will continue to refer my friends and family to this dealership. Thank you Crain Hyundai of Bentonville!!!!

Pam Beard

Abe picked the perfect vehicle for us the first try. Everyone was very nice and very cooperative and gave us the price and payment we needed! I would definetly recommend them to anyone.

Charles Grubbs

Sales person came in to service area and tried to sell me a car!!!

DonJuan Spamm

Great service department. Very fast and clean work, friendly and helpful service writers. The tech working on my car even brought me back to point out a few things happening to my tires that I was unaware of. Thanks, CrainTeam! You've got a lifetime customer!

John Upton

I've only had one poor experience at this location in 10 years. Great people and Great service!!

Susan F

False advertising

Theresa Bosley

WORST CAR BUYING EXPERIENCE EVER!!!! The salesman and finance person there completely took advantage of me coming in their appearing to be a single female with 3 children in tow. I was in a vehicle with high miles and still paying on it with no warranty left. I do not have the greatest credit but I was trying to get back in to another car with a warranty. The salesman had called me to tell me he was able to get me into a car for under $400/month with sales tax paid and no money down. While signing paperwork (after I had turned in keys for my car I traded) I was informed of the sales tax I would have to pay???? I immediately was upset with them and told the finance person that the salesman said that was figured in so he called him in to his office and lied right to my face. Not knowing any better I thought I was already stuck in the deal because I had already signed everything and they already had my car. I got the car on 2/22/2016 and the car I traded had a payment that would have been due on the 2/24/2016. I have a 6 day grace period so I was not worried about the payment because I was assured it would be taken care of within a weeks time. It is now 3/16/2016 and they still have not paid off the balance for the car I had traded and the finance company for that car is about to turn me over to the credit bureau for non payment!!! UPDATE...... I just want to add that I appreciate that a spokesperson for Crain called to get my side so to speak as to why my experience with Crain was such a bad one. Let me backtrack.....Salesman called and told me sales tax paid and no money down and payment of $395/month. Incorrect. After having given up keys to my car and signing several documents I was told sales tax was not figured in. Crain was gracious enough to work the sales tax INTO my financing along with the extended warranty (which also was not figured in when salesman called me). To get the sales tax and extended warranty my payments went up to 460/month. Since THEY were able to get me the sales tax paid and the no money down which is what I requested a representative wanted me to reconsider my complaint that I have posted here. Well after careful consideration sir and the fact that I just had to fork out an additional amount of money since your company did not pay all of the tax due as you stated you would I will not be changing my review. CRAIN did not get me what I wanted.....I did by allowing my payments to be increased. On a good note...Thank You for finally paying off my car on 03/22/2016. I understand I signed papers stating the transaction would take 20 days (it took 29) however the person I was dealing with in finance advised me it was due to be paid on 03/05/2016.

Jonathan Balfour

If you call to speak to the Parts department and they are busy you have to call back later because apparently the people who work in the Parts department speak a different language than those who answer the phone making it impossible to relay a message. Too bad.

kristina schaab

Darren Andrews was so patient with me. I suffer from anxiety issues when making large purchases. He walked me through the process several times. I have never seen someone who worked so hard on making me feel comfortable. I would give him 5 stars. However, the music they play at the dealership is 80's trash. Several times I had to walk outside. Music should be relaxing but motivating. Music selection would receive 1 Star.

Cynthia Maggard

Quality vehicles and the service staff has always been good to me. If you need a car, ask for Mario.

John Canton

Had a great time with my experience with them. I bought a new Hyundai Azera and I will be back in the near future.

abdulakder yusuf

at crain hyundai Bentonville they have different make and models

K. Edwin Upton

Best dealership in the area.

sarah huntley

After searching car lots far & wide, I found THE car here. This has been a painless car-buying experience....many thanks to Abe! Everyone has been friendly and helpful. I have felt zero pressure, thus making it easy to think my decision through.

Shauna Geers

These guys give fantastic customer service!

barbara karber

I had a wonderful experience in buying my brand new 2013 Hyundai Accent. Kenny Fowler was extremely knowledgeable on the car and on the Hyundai brand as a whole. I was able to get a fair amount for my trade-in and the entire staff worked well to get me out the door with exactly what I wanted. I would highly recommend Hyundai of Bentonville to anyone looking for a new car in the area!

Kevin Stewart Jr.

I visited Crain Hyundai of Bentonville because I'm a car geek. Although I wasn't in the market to immediately buy a new vehicle (because my current car is only 2 years old) I enjoy being knowledgeably about car/tech trends. Lately I've seen lots of news about the Ioniq and contemplated giving it a test drive. Less than a week later, I was hit with a $50 test drive offer Hyundai was offering to anyone willing to setup a test drive. This was enough to get me in-store. Once I was there Mario R. was very helpful and gave me all of the info on the Ioniq, including the unfortunate news that our market likely will not have the plug-in hybrid model. Overall I was very happy with my experience. I was not pressured to buy and the staff understood that I was just doing research for my next purchase. This in combination with the $50 amazon gift card earns 5 stars from me.

Stuart Hindmarsh

I always get great service.

willie baker

Fantastic day at the shop, didn't have to wait longer at all.hallelujah

Brian Lyman

Rob and Robert helped us into one of the best cars i have ever driven. This is the 2nd Hyundai I have owned from this dealership. From the time we got on the lot to the moment we signed our contract, the team sales and management worked for us. These guys are committed to building relationships, not just selling cars. We have a brand new Elantra that fits nicely in our budget.

Linda Hupp

We have had a smooth buying experience at Crain today. We bought a Santa Fe Sport and it looks like this will be a great choice. Justin was very helpful and answered all of our questions. Looking forward to owning this vehicle.

Sharad Shakunt

Fast and easy service department. No complaints but could be improved in many ways.

Tami Bagwell

Very nice staff, honest, homey atmosphere

Josh Carroll

Yuck. Better service and a better experience when it was Hyundai of Bentonville. We bought three vehicles which are all brand-new and we will not return. Crain is a big corporation looking for sales numbers and takes advantage of people.

Randall Ebsen

I have no complaints. Great service department and they got me a great deal on a new car.

Vincent Castagna

I like the dealer tans the people. But, please be specific when quoting service work. I was quoted $91.00 for a part and 1.5 hours labor to install. The job would have cost me about $240 before tax. I did my research, found the right part for $41 (Genuine Hyundai replacement) and did it myself in 20 minutes. (Thank you YouTube).

Letsplay706

I would have liked to give zero stars if it were an option. This is the first Google review I've ever written, but after my experience with this dealership I want to worn others in hopes they will not be duped the way I was. I saw a new vehicle online for an unbelievable price so I contacted the dealership. Since I live two hours away I wanted to make sure I knew the price I would be paying and have everything lined out before I made the drive. I told the salesman what company I was using for financing and then we agreed upon a price $200 less then listed. I then asked him if the price we agreed on included any rebates I may not qualify for because i didn't want to get there and be surprised. He assured me that the price we agreed on was my price. After that I had to fill out a credit app online for him even though i had been preapproved through capital one and planned on using them (as I had told the salesman before). Once my app was approved the salesman told me if I used capital one, my price would actually be $2500 higher than the price we had previously agreed upon. He said in order to get the price we agreed on I would have to finance through Hyundai and my interest rate would be over 2% higher than with capital one. This was not disclosed to me when I asked him this question point blank. Needless to say I did not buy a vehicle from this dealership nor will I ever even consider it again. I was blatantly lied to. I caution anyone considering buying a new car from this dealer to be extremely careful. I've never been lied to by a car dealer as blatantly as I was here. UPDATE: I called and spoke to Pat the sales manager as requested in the response to my review. Pat did not know what I was referring to because the response was actually written by a different department. I was told the salesman and I had a misunderstanding. This is the most ludicrous thing I've ever heard. If there is a way I can post the screenshots of our text conversation to show it I will.

Andi Korte

Very helpful salesman (Bobby Vangundy)

Megan Luce-Province

I just recently bought a Hyundai Accent from this dealership. Everyone I talked to was incredibly friendly and eager to answer any questions I had. When I picked the car I wanted, Stephen and Greg were very helpful in streamlining the process. Stephen gave me a fair price for the car, and then walked me through what I needed to do to buy the car. He followed up with me by phone to make sure I was a happy customer, and when I still had questions he took the time to answer them. Greg made financing my new car a breeze, and I was out the door in no time!

Jason Byrne

Great place to buy your next car. And, best parts guys in the business

Terry Harrison

I have bought 8 new vehicles from the Crainteam since 2007. I would recommend this dealership to anyone in the market for a new vehicle or just to service your current vehicle. thanks Crain team!

Colby Dunlap

Staff was very friendly and noledgable helped me find exacaly what i needed without trying to stick me in somthing i i didnt

Gunnar Wright

Great place and great management.

Mattman P

Nice place without the pushy salesperson. It was a great experience buying a vehicle from Tex

Staci Vanderent

Everyone makes me feel appreciated when i bring my car in for service. i would reccomend this dealership for service and sales.

Tina

WE spent over $14,000 for our Elantra GT with 58,815 miles on it. 8,000 miles later was told the wrist pins failed prematurely and the car needs a new engine. I spent 2 months and 22 phone calls trying to get an answer as to whether the dealership was going to offer any sort of help whatsoever. Was told by the sales manager Pat that he was looking at our contract and would be willing to give us close to payoff to trade us out of the car. I was later told by the general manager Shane that would not happen but he would be happy to "smoke" Pat for telling us that. How about honoring what your management team tells you customers instead? Was also promised a return call personally from the general manager on a particular day by noon. 3 months later still have not received that call. Yet another promise from the customer relations manager Terry that he will personally have Shane return my call the next day or he would "personally" call me himself. That call never came either. FINALLY, after making the 2 hour trip to the dealership and asking the general manager if he intended to help in any way I was told he would "do nothing at all" and not "pay a penny" to help. I inquired about the buyer guide which was on the car at the time of purchase stating 10yr/100,000 mi. warranty. That does not cover the second owner. The second owner warranty expires at 60,000 miles which was gone with our drive home from the dealership the night of purchase. So, why post the 10yr/100,000 on the vehicle knowing that it does not cover any other owner except the original purchaser? Surely not to be deceitful? We then stopped dealing with the Bentonville dealership and contacted the service manager John from the Fayetteville location. John told us to bring him our vehicle and he will have it repaired for "little to no money out of our pocket". So we made the four hour round trip to drop the vehicle off. 3 weeks later I called to check the status only to be told that John is no longer an employee and the new service manager informed us that it will cost us around $1500 for repairs. At this point the vehicle had been out of service for 3 months so I agreed to the $1500 repair cost. I was told the car would be completed the following Wednesday. I called on the Thursday after the vehicle was to be complete and then told my parts were on back order with no known date of expectation. 1 month later the car was completed. Traveled to the dealership this past Saturday 8-11-18 to pick the car up. Paid $1335.00 for the repair and started the return trip home. 15 miles up I-49 the car started smoking extremely bad. Returned to the dealership and informed the service team of the situation only to be asked what I want them to do for me? They are extremely helpful digging into your wallet but after the sell if you have any issues do not expect anything more than a buy here pay here lot experience. BTW, drove across the street and traded for a new Toyota. All is good and a valuable lesson learned. By far the worst customer service we have ever experienced. BTW, they haven`t even offered to refund the $1335 which we paid for the engine repair that failed within 15 miles.

Clash Gamez

So after 4 year and my 2nd car here they screwed me over in service and just getting my car. At first to draw u in is customer service at first but after awhile they could give 2 craps about you. I'll never be return here again. And no Shane calls me back and threatened me to tell me that I'm never allowed to being my car back and if I want any warranty work done I have to go to Missouri for work to be done. I have never ever complained about work done on my cars tell yesterday they wanted to charge my alone over $70 bucks for a tire rotation and balance. Flat outrageously overpriced.

gihpc Skinkis

If zero stars was an option it would be zero! The gave me a loaner car, while my car was getting looked at. (Written contract stating it was a loaner not a rental!!!) When I picked up my car today, they charged $570 for the rental car. And on the same invoice on the bottom they call it a loaner car. We had a trip planned to Wisconsin, which we had to pay for a rental car, because the "loaner" car couldn't be taken over 200 miles away! After spending $24k a car from them, this is how they treat their customers. I WILL NEVER DO BUSINESS WITH CRAIN, EVER AGAIN!!!!!

Surendra Marupudi

Worst Experience Those people don't give any quotes and all false information and take all your details. It's trap don't fall in that trap. The manager there is worst and I didn't met like that person in my whole life. I hope it will help some other people.

Karl Hellmann

Great service department. I deal with Tim.

Teresa Pettry

Not a good experience

linda brooks

Great service

Robert Widdick

Bought my first car here. Great customer service, even referred my girlfriend who also bought a car from them!

David Ducey

Bought a beautiful 2017 Hyundai Azera for a fantastic price. Easy deal and good experience.

Houa Xiong

Went today and everything went smoothly! Mario is the best! Super nice and friendly! Can’t wait to get my car!

Charlie Farmer

I bought a 2013 Hyundai Elantra GT just prior to moving from Texas to the Bentonville area. Even though I did not purchase the car from them, they treated me exceptionally well when I took it in for my first oil change. The dealership recently changed ownership to the Crain Automotive Group, & I believe they also purchased the other nearby Hyundai dealership. They appear to me to be trying hard to make a good impression & establish a good customer relationship as the "new" guys on the block.

Leonardo Posada

DO NOT COME CLOSE TO THIS PLACE.I was active looking for a car for the last 2 months ended up here. I was surprised at how different the advertised price was vs actual price when you get there. They have some wheel locks/nitrogen add on to the price for well over$1,000. It was nearly impossible to just get an actual price of the vehicle I was interested in.

Amber Bowler

We were so disappointed that the “deals” offered online come nowhere close to what they will honor. We drove two hours to get there and another couple of hours of them collecting all of our personal information and left feeling like we’d wasted our day and a tank of gas on these jokers. Kameron was a really nice kid but he was powerless to help us. They obviously have bad management.

Debbie Williamson

Very friendly. Beautiful vehicles!

Customers of Crain Hyundai of Bentonville

I just wanted to drop you a note to say thank you. I do believe that this was my best car buying experience I have ever had. Considering my age and the number of cheap/clunkers I went thru early in life (as well as post divorces), I am not exactly sure how many experiences that is. But I know that it is well over twenty. Please feel free to share this with your management. And if you could give me your direct manager's name and e-mail, I will make sure to tell him how happy I am with this experience. My past dealings with your service department have been very good, so I am expect no problems getting my tow hitch and make ready performed next week. Thank you for making sure I knew that you would assist with this if needed. I am looking forward to many years driving/riding this new 2015 Santa Fe just as I did with the 2011 Santa Fe we traded in. Thank you sir, Randal and Susan Sullivan

Steven Malin

I bought a car from this place when it was Kent Dobbs Hyundai, back in 2008. Crain bought them out maybe around 2009/2010 and apparently bought all of their old customer information. I've lived 10 hours out of state for four years, and despite repeated requests, these people will NOT stop contacting me with sales information.

Warren Conner

Trenton Riggs always take good care of my vehicle for me. I am very appreciative

Jason Nape

Awesome place to buy a vehicle. Darren Andrews is an excellent salesman.

Paula Morris

I want to encourage anyone who is thinking of buying a new or used car to go to Crain Hyundai of Bentonville. They take to heart making your experience a positive one,they are friendly and treated us like family.

hector mendoza

Service department is awful. I tooked my car for an oil change and they try to tell me that the oil pan was strip and we're trying to charge me 400. My car was fine before I tooked there. The only reason I tooked for the oil change cuz it was free..now after a week my car is leaking oil, and they had told me it was fix. This ppl are bunch of liars, starting from their sales department. Will never go there again or recommend this awful place!!!

Doug Register

Great service! Tim and the crew are awesome!

Kim Bryant

Best Car buying experience I have ever had! Thank you Mario and Darren!

reee mast

Great

Tha Mrs.

The worst place to buy a car, horrible customer service!

Mike P

I did a lot of my shopping online and gave Darren a call he was excellent to work with and we love our new Hyundai!

Landon Boyer

What is bentonville

Patty Cross

Trent in the service department is really good. Very nice and knowledgeable. They had me in and out in less than 30 minutes