Reviews of Crain Ford of Little Rock (Car Concessionaire)

Tyler Malley

Big Mike Benson, was a huge help. Him and the other members of the Crane team helped my purchase move along smoothly!

rina Pease

As far as customer service when buying a car there 3 sales people at crain Ford of little rock I'd send you to big Mike, Henery, and gene. But as far as an employer they were horrible I say if you need a job go else where they wont even pay the commission they owe you after a sale for up to 24 days

Omayr Zahid

Sales man Will was the best salesman I’ve ever had. Painless and quick process for my new purchase. Will definitely come back and refer people due to Will’s courtesy and demeanor.

Wes Jones

Shout out to Conner, Jessie, and Blake! They took great care of me. Highly recommend.

Anne Davis

My name is David Reh , I bought a 2018 F150 from Larry Hodges and he did a fantastic job of being patient thru the sale with no high pressure applied at anytime . He is your go to salesman.

Greg Garland

Great Staff. Comfortable atmosphere. Top notch people

Dillion Head

Excellent experience, Will Yates was very knowledgable of ever vehicle that we got to look at on the lot. I would recomend everyone to Crain Ford of Little Rock.

ronp1484 .

Henry hodge bey DA man with the deals best service my family ever had

Leslie Purdy-Hoyt

The service here is top notch. I travel three hours just to have my truck worked on here.

Marilyn Dumond

William Yates has by far given me the best car buying experience that I could ever ask for. Not only did he provide great customer on my first and second vehicles that I bought from him this year but he went out of his way to come too my sons birthday party and give him a gift. He is truly a blessing and a wonderful soul. He has a customer for life from me!

Brian Dodson

I made it my business to remove my negative post after such as awesome response from the service manager. He demonstrated that there are still people who are truly concerned with customer satisfaction. One of the greatest qualities we possess as people is that of humility that doesn’t allow our pride to get in the way of doing what is right. They corrected the issue so it is only right that I respond in kind. Thank you for reaching out. My faith in Crain has been restored.

Ben Zikri

Very bad customer service. Unprofessional of taking care my truck. Don’t recommend for any service or purchase. I took it to landers ford in NLR which I have purchased it there and they took care the recall excellent.

A Brown Sr

I would have to say it's the best Ford dealership in Central Arkansas. My son made the mistake of going to Landers Ford in Benton. After seeing how they handled his deal I'll stick with Crain!

Cody Eichorn

Crain Ford of Little Rock is a one stop shop for all your car buying needs. The staff is helpful and knowledgeable. High on the hill, low on the prices!!! Go see Craig and his team, and I guarantee that you won't be disappointed.

tiara arnett

I really appreciate Mike Benson for helping me with the purchase of my New car!!!!

Cathleen Perkins

Best customer service you could receive from a dealership. If your looking and not sure what you want ask for OJ Jones. We received no pressure and made the process as painless as possible.

Ray White

Great experience buying a truck. Sales guy went out of his way to find the truck that was perfect for me!

Teresa Bethune

I just purchased a 2018 Explorer from “Big Mike”. He was very professional and very patient with me. No pressure sales. This is the best buying experience I’ve ever had. I will definitely be back to get another one.

Adam Neihouse

You come here because you have no choice. It's a Ford, but they think of themselves as a BMW dealer. GMC gives loaner vehicles to people dropping their car off for a couple of days. Not ford. They have a shuttle, but it's kind of on it's on time schedule. Then the "hours" required for jobs is a bit fitctional at times. Like an hour to reprogram a module. Where a YouTube video uncut shows the whole process start to end taking 10 minutes. But Crain will charge you 1hr and 80 something to do it.

deandra green

Henry Hodge the best car salesman in town shop at crainford colonel glenn.

Dorothy Mitchell

I want to thank Mr. Henry Hodge-Bey on such awesome customer service and on help us get the best deal possible. I’m definitely going to let everyone know when shopping for a new vehicle to shop with Henry. And the next time I’m looking again I’ll definitely shop with him. Thanks Henry and the Crain team.

Gary Jones

We just bought an Explorer and were delighted with the sales and service. Many questions were answered and we look forward to doing more business with them. We highly recommend Crain Ford of Little Rock! Gwen and Gary Jones

mark penick

I never plan to use any other dealer for a new car. We found our salesman, Bryan Fitzhugh , waiting for us in the lot late after dark on a cold night. He was very knowledgeable to every question we had and very eager to please. We ended up finding two cars we were interested in and went in to see if we could make a deal. I was also impressed with the manager’s ability to quickly come to a very fair and acceptable deal. Their team stayed with us until around 1:00 AM to seal the deal and we went home with 2 new vehicles. I highly recommended.

Jared Henderson

I would pick zero stars if I could. Crain had my car for almost three weeks before I got it back from their maintenance department after turning it in for an electrical problem. Approximately $1,400 later, it broke down less than an hour out of the shop on one of the busiest streets in Little Rock. To their credit, they towed it back to their place at no cost, but three weeks later after hearing nothing from them (it took me almost 20 minutes to get someone on the phone every time I called except once), they tried to convince me that they needed an additional $1,400 to get it running. They offered no explanation for why their previous work did not fix my problems, nor why my car seemed to be in worse shape than when I initially left it with them. Save yourself a lot of time and frustration and take your business elsewhere.

David Murray

Vehicle in for a recall. Honest time frame, taken care of quickly. Not happy with time for 'quick lube' oil change or estimated price for 'added services'.I found these much cheaper elsewhere.

Nathan Bush

Treated well by Salesman Michael Benson. Answered my online request and I followed up with a phone call to schedule a test drive. The Chrysler 200 S was well priced and low miles. It was missing some features that I wanted but my wife fell in love with the car and I too. Merry Christmas Crain Ford and Thanks!

Sheila Schofield

Fabulous service! Nice and clean facility, very efficient and professional staff! And they give you donuts!

Neil Richardson

This Ford dealership ain't Smith Conway but service, cleanliness, staff and quality is just as good. If you have a Ford vehicle you definitely should go to any Ford dealership for the works as it is the best service for the buck anywhere!

Kris J

Purchased my car with Crain Ford. Service was great! My salesman, Big Mike was very helpful and knowledgeable. Such a nice guy! He got me a great rate better than what I came in with. I would highly recommend purchasing a car with this dealership! Thank you Crain Ford of little rock. I love my new car

Gregory Snell

Place absolutely tries their best to rip off anyone they can. They prey on gullible people rather than helping them get a decent and fair price. Opitomy of "car salesmen." I will never shop here for any vehicle again.

T.C. Natale

Will Yates is an awesome salesman I would definitely recommend him to anyone.

Cindy Abbott

Got a great truck from Big Mike Benson! Please go to him, he will answer you calls even on a Sunday! When we get our next vehicle it will defiantly be from Big Mike Thank you we love our truck!!

Cathy Reid the 1 and only

Henry was a great sales man! I will and have recommended Crain to to all my family and friends. Great friendly staff. They made the process quick and easy! Go Crain!

Rotonda Patton

Henry HodgeBey is the go to man at Crain ford in Little Rock. He listens and actually cares about finding you the vehicle you need while staying on budget. I started buying my vehicles from him in 2010 and refuse to go anywhere else. Ask for Henry!

Lance Douthit

Have had my oil changed at Crain Ford for a while. They've always been spot on with service. Had them change my valve cover gaskets. Price was a little high, but the work was done right.

Amber Rollison

My 19 yr old son put $1000 down on a 2017 Charger from Crain Ford on 3/30. He paid $465 for car insurance and $1300 sales tax and registration on 4/29. On 5/8 *** 6 WEEKS AFTER BUYING THE CAR*** the manager TEXTS him to tell him that they were unable to get the loan to go through and to bring the car back. A grown man TEXTS a 19 year old kid to tell him to bring back the car that he has wanted since before he could drive. What a coward!! My son tried to contact the manager several times via phone calls and text to see when to bring the car back as we live an hour and a half away and he never responded. He admitted to ignoring him when confronted about it. We brought the car back on 5/11 and still had to wait nearly an hour for a letter to file with the State to see if the sales tax can be refunded and NO check for the $1000 down payment. They knew we were coming on Saturday three days in advance. The manager stated that it would be mailed first thing on Monday, May 13, and as of Friday, May 17, we still have not received the down payment back. We are in over $2800 deep for a car that Crain owns. I have filed a complaint with the Attorney General. ***RUN FROM THIS COMPANY*** SHADY BUSINESS PRACTICES *** RUDE MANAGERS***

Alisia Session

PSA

Jason Barber

Craig Minten is great to work with. Buy all your cars from him. He took care of my friends and family making sure they get a deal they can afford. If you're looking for somebody who is enthusiastic about making you a deal, go see Craig's team at Crain Ford!

Justin Hardesty

The service center is great, but the sales team uses tactics that take advantage of you. They say they will "wash out" the balance from your trade in, but they are actually transferring the balance to your new car. I'll never buy a Ford again just from the experience here.

Jerry Pharam

I compliment Henry Hodge-Bey on being able to sell an old Codger like me a new Car. He is the BEST..... 5 Star man? Jerry Parham

Nikki Neal

My husband went in this morning for an oil change and a tire rotation. They refused to rotate the tires, told him he needed new ones. Okay, he is aware but still needs them rotated. Went back to rotate the tires and they found a nail in the tire, so they took it upon themselves to start pulling the nail out, then came out and said they couldn't fix it because he needed new tires. He told them that nobody told them to pull nails out, and to fix it. They said they couldn't because it was a safety issue. So now he is leaving almost 3 hours later with a leak in the tire that he's going to have to get fixed and hopefully an oil change, but who knows because they can't seem to follow Instructions. Will NOT be returning. Just got home with the truck and the tech left oil all over the truck. Great job, nice to see that people take pride in their work.

Courtney Snow

We bought our truck from Mike Benson and he did outstanding. He worked hard to meet our needs and budget as well as the finance managers. The kindness is much appreciated!!!

Rodriques Mcghee

Great job Crain team

Brittany Donmore

Will Yates was by far the best car salesman EVER! He was so honest and down to earth with helping me look for the perfect vehicle for my family! Thank you!

J P

Had my truck for over a week for evaluation of the check engine light. Couldn't get any return calls or had to call multiple times daily just to get someone to answer the phone. After they finally fixed the problem, picked my truck up only to find a half eaten sausage biscuit in the front seat from McDonald's from where someone took it to go get breakfast. Nice to know my truck was good enough to get someone else breakfast while I was paying to Uber back and forth to work for a week. Will not be going back.

p moore

I recently bought a SUV from Crain Ford in Little Rock with the help of an amazing salesperson named Henry. I had tried multiple other dealerships with no luck and the constant changing of minds that I felt that I was never going to be able to purchase a car. Henry went above and beyond anything that I could ever imagine. Not only did he do everything in his power to get me into a vehicle but he went as far as picking us up from our house, taking me to work, and then dropping my mom off at the dealership so that we could get a loaner car since we were promised things would be finished prior to that day due to us not having a car at the time. I have never had anyone treat us with such respect and stayed true to their word when purchasing a car in the past. I will continue to buy future cars from Henry and I am so grateful and blessed that I decided to give it another go after losing all hope. I feel that Henry deserves so much due to his amazing customer service and I feel that others can learn from his ways. He not only treats his customers with respect but he treats them as though they were part of his family. Thank you Henry for everything that you did for us so that we could easily buy our car.

Kelly Vanlandingham

My wife and I were out shopping for SUV's this weekend and stopped by this dealership to drive an Explorer. The initial greeting was friendly and we were handed off to Tanisha who is very friendly and knows her Fords. Though it took some time (about 20 minutes) for her to find an Explorer for us to drive she found it and we took it on a test drive. The test drive went very well and Tanisha was very knowledgeable about the SUV and what her sales management team could do for us, the customer. During the experience another salesman who was with two other customers a few feet away noticed my wife looking at him and said to her "Those are big numbers aren't they girl", referring to the numbers that he was discussing with the other customers, which you could not help hearing from where we were at. When we returned from the test drive, I confronted the salesman and told him to never talk to my wife like that again. He was aggressive and unapologetic. He went to the management booth. My wife told the sales manager what the salesman said to her. The salesman was in denial and very aggressive in his tone. No dealership should have a salesman who is a sexist and looks down on women as stupid or incapable of handling financial deals.

Joel Walker

Tried to go look through the lot today without having to get out of my vehicle but they intentionally have the vehicles positioned to where you can’t just drive down the isles. I don’t want to have to be bothered by a sales person if I don’t see something that interests me

Cindy Outlaw

I purchased a new truck today from Crain Ford of Little Rock. Storm and Daniel were awesome to work with. I walked in and they were eager to meet my needs on my purchase. They were super busy, but they were still very attentive and personable. I will definitely be back when I am in need of another vehicle. Be sure to ask for Storm or Daniel when you call or stop by. They will definitely take good care of you. The finance guy was also super helpful and did not try to push me to purchase things I would never use. Out the door with a new truck in 2 hours or less. SUPER SERVICE BY THESE GUYS!!!

David Jackson

Excellent service, great customer service. Ask for Tanisha.

Will Dickison

Big mike is a great salesman I would recommend him!

Scott Diamond

Im giving them a 1 star review mostly because I never got a chance to see how they conduct business. The reason is when i went to look at vehicles they have all the isles blocked forcing you to A: walk (which wasn't going to happen because of the fact it's hot) or B: come in and ride around on a cart with a salesman. I have bought many vehicles and NEVER EVER not had the freedom to look at the lot at my convenience, and the real kicker is when I went inside to find out if that was how it is and expressed I thought it was silly the two gentleman had ZERO desire to try and fix my problem. Well guess what? You lost that sale and probably many others... PEOPLE WANT TOO LOOK AT CARS AT THEIR CONVENIENCE!!! change this lame policy

Melissa Walters

I worked with Michael Benson and he made the process so easy! I definitely recommend Crain Ford for you're car needs!

Lisa Fuller

My car salesman Larry Hodges is absolutely nice and professional! I have purchased about 4 cars from Crain Ford over the years and plan to purchase the next one there. Keep up the good work!

Jessica Hickman

Mike was awesome! His service was speedy and he helped me get exactly what I wanted. Thank you Crain, thank you Mike!

Michelle Nettles

We recently had the best experiences at Crain Ford thanks to Will Yates. He was extremely helpful and patient and made sure all of our needs were met! I will be recommending him to all of my friends and family and we cannot wait to do business with him again!

FeFe Bolden

I must give Car Saleman Jeff Johnson hands up he deserves 5 stars plus at Crain Ford in Little Rock. I recommend him to anyone and my family great man to consider! Keep up the good work Jeff and thanks to you and the staff that was very hospitable and did their jobs well. Very satisfied on my vehicle.

Leonard Smith

Routine car maintenance services

Shelby Graham

I had the absolute best experience at Crain Ford of Little Rock. The salesmen Will was the best! He was extremely nice and answered all my questions very thoroughly and I’m sure I asked quite a bit of them too. If I ever buy another car, I’ll be going through him again! Definitely recommend Will to everyone! Thanks for the great service and I hope to be doing business with you again!! I absolutely love my new car!!!!

CINDY MOORE

Had the best experience from the time we walked in the door until we left. The staff was so friendly and family like. Micheal Benson and Leon Cook were awesome. Micheal Fleeman made sure that we drove away with a great deal. We were more than pleased with the lrocess to buy a new vehicle.

Jeremiah Lee

I love Fords current vehicle lineup, but the service department at Crain Ford is so poor that I am seriously considering not buying Ford for my next vehicle just to avoid them. Unfortunate that they are the only nearby Ford dealer.

James Bradford

Go see Sam he did a great job!!

Jason Gallegly

The parts manager is awesome. Go see Steve.

Chris Drye

We worked with Big Mike Benson on the purchase of my new to me truck. He was patient, made sure all of our questions were answered, and got us the best deal possible. I could not ask for a better experience!

Kay-Kay Brown

Carlos! And The whole Crain Team Great work!

Christopher Stone

90% of my business is phone related. New clients call all the time and it's extremely important to project a positive attitude on the phone as well as in person. That being said, Your receptionist might need to be re-trained on phone etiquette. She didn't offer her name, or any sort of greeting. All I got was "Crain Ford", and when I asked for the parts department, all I got was a click! Were it not for the hold music, I would have thought I had been summarily hung up on. Everyone has days that are less than ideal, but I see no reason to be so cold. I hope her days get better soon

Donnie Robins

Service & staff were great. Todd Meredith was really cool he told what he was gonna do & he did it. Told me how long it would take not too long at all & kept me updated so they're A ok with me.

Antwan Mccray

Great customer service my mom recieved from Henry Hodgebey and team... Im looking forward to coming myself asap!! Highly recommend this lot to get you rollin.

LaTavious Stephenson

Henry Hodge-BEY was so amazing! Helped me find the perfect vehicle & gave me the best experience! HIGHLY recommend him for anyone looking for a vehicle!

Regis Renard

I scheduled and had an easy recall performed. I routinely use Crain ford for scheduled vehicle maintenance. They often provide me with a loaner vehicle, however I wish they would be expected to have loaner vehicles available for every scheduled appointment that require a few hours... not loaner vehicles available depending on what vehicles may be around the lot. Many other dealer service departments readily offer loaner vehicles available without any hassle upon scheduling an appointment with someone who had purchased a vehicle new from them at any point in time...

Jason Edwards

We had an excellent experience. Mr.Henry Hodge-bey thank you. He helped use get the best deal we could get. We will be back. Thank you!

Asa Mcalister

I bought a 2018 Explorer. I love the vehicle! Thank you Sam for being an exceptional sales person! He delivered on everything he promised. Even today when the service department let me down, he was there to get me a loaner vehicle so I wouldn't have to wait in the dealership for 2 hours with my 3 kids. Sam rocks!

Jeremy Shapley

If you own a diesel truck, DO NOT take it here. Made an appointment for my F250 yesterday for oil change and transfer case troubleshooting. Only to be told that they can't look at my truck until some time next week. This is the third time they have done this to me. I will never be back. This is also my last Ford. Next truck will be the Tesla pickup.

Robin Mitchell

Worst experience at a car dealership for an oil change. I made an appointment online through the Crain Ford Dealership website for an oil change; 9:30 AM. I was here on time. Had to wait 10-15 minutes to get service from staff. Then I was told the oil change should only take a few minutes. I also, shared that I have been experiencing a loss of power during acceleration. I was told that would take a few more minutes to address... Two hours later... I had to find my Service Rep to ask for a status on my vehicle. The oil change was still not complete, and it could take a few hours to get the loss of power issue address. I then expressed my displeasure with the service provided and asked what could be done to expedite the process. The Service Rep came back later and said it would take several hours to address the power issue and asked if I would like to reschedule....!!! I explained as a customer it is unacceptable to have to wait over two hours for an oil change and then be told it could several hours to analyze the loss of power issues. Mind you, I was told it would only be a few minutes during my service consultation. I highly recommend you NOT use their Vehicle Service Department!! I won't be back!

Nina McNelly

Craig Minten is an amazing General Manager and mentor. I have been in the auto industry for 12 years and it is rare to find a General Manager that cares so deeply for the families he helps as well as the employees that he mentors. He is dedicated to establishing long term relationships with each and every family. So whether it is for sales or service, you can be confident he will take the best care of you.

Mechelle Nelson

Michael Benson is a top notch salesman who will take care of all of your needs as if you were his own personal family member.

Craig Minten

Outstanding dealership. The staff is so friendly and knowledgeable. Very refreshing to have a dealership that understands how to make a buying experience excellent.

Tom Walker

Crain Ford has excellent service , Big Mike and the crew went over and beyond to take care of us

Kyle Thomas

If you're looking for a vehicle go talk to Big Mike he'll get you what you need.

Allen Brown

I was recently shopping for a new truck. The staff was very friendly and helpful. Although ultimately I did end up buying from another dealer simply because I got a little better deal. Still with that being said, I would give them another shot next time I shop for a vehicle.

L Gho

Spent the entire day from 8am to 4pm at this dealership! I Went to purchase a used vehicle with 80k miles and thankfully, before I could sign the paperwork the transmission acted up while still in the parking lot and the car wouldn't move!! They still expected me to buy the vehicle even though it wouldnt run! No doubt, If I had already signed the paperwork- I would have been stuck with this vehicle with no leg to stand on! Do NOT buy a vehicle at this dealership! These people are dishonest and are all about pushing the sale, but could care less once they get you out the door!!

Jasmine Williams

Great Place, Just a long wait with any dealership...

Calvin Matthews

Because of service treatment of MR Larry Hodges I’ve bought 2 pickups and 2 Ford Fusions from him and many of Family members also I i highly recommend Mr Hodges being your salesman of choice at this dealership. Calvin Matthews

Jessica Ross

Marcellus Morrow is the best salesman at Crain of Ford Little Rock, He helped my fiancé and I purchase our first brand new car. Thank you so much!! From Jessica and Shadarrian Blunt!!

Scooter Renee

My husband has been sitting out there for OVER the time they told him it would take for a OIL CHANGE, which was 2 HOURS. He’s now been out there for 3 and has complained. Nothing complicating. We have gone there for 7 years and the service just goes down hill. Good riddance! We will not buy our next vehicle here.

Rob McMillin

Took my 2015 F-150 here for factory recall service Monday, with promised completion at the end of the day. I got no phone call Monday, and called three times Tuesday and twice today, leaving a message once. No calls returned, and neither the service manager nor my service advisor (Mr. King) was available. INEXCUSABLE.

Bryan Smith

Friendly staff, helped me and my budget to get the truck I wanted at the payment I needed

Laura Jobe

Radiator hose had a leak on Saturday. Called Parts and Steven thought he found one. Upon arrival it was the wrong one, so he took mine and MADE ME A NEW ONE WITH SPARE PIECES! This is excellent customer service!

Maxwell Watson

I had such a great experience buy my new car from will, he was awesome!

Randall Pickel

I liked it I can't complain very friendly down to earth people every time I come in I just want to say thank you to him thank you Crain Ford

Matt Modesette

I went to your dealership an hour ago. I parked and looked at a used Raptor outside but I didn’t see any salesman so I went inside. I sat in a brand new raptor inside on your show room floor and again there were no salesman anywhere inside. I have absolutely no idea how you sell any cars without any salespeople.

Jessica Smith

My terrible experience with this dealership started actually about a year ago when I went to get a steering wheel recall fixed on my car. I called about coming in, they said just come in whenever you can and it should take about 10 minutes to get it fixed. When I took it in, I waited for 3 hours before even being told that they had run out of the part and would have to order it. They said it will be in the next day, just come in the morning and I would be in and out real quick...no! 2 more hours and still no part. They said they would call me when the part came in, which they did. I took the car in, got it fixed, and for my troubles was given 2 free oil change packages. Used the first free oil change, no problem. Second free oil change was a different story. Waited almost 3 hours for just an oil change because the mechanic made a mistake and got oil all over my car and had to clean it. So, they told me they would not use the last free oil change. I took the car in today because something was wrong with it and decided to go ahead and use that last oil change since I was already there. They couldn't find anything wrong, which is fine. But when they charged me for the oil change I asked why. They said "Well you have already used of them." When I explained what happened, they said "sorry it shows you have use both of them already." I definitely will not be going to any dealership with the Crain name on it, because every visit has been a problem.

J Green

Salesman Michael Benson has the best customer service skills, Very professional!

Carter Thomas

I purchased a preowned f150 from this dealership. Henry Hodge Bey is a very nice gentleman who knows how to treat his customers and we enjoyed getting to know him. I have yet to find a comparable truck within 300 miles of Little Rock for as good of a price. Definitely got the best price in the state! I love my new truck.

Vontae Jones

Orlando Jones (OJ) helped us out so much. Him and his team were amazing. I definitely recommend him to anyone looking for a car. 10 star service.

Darrien Adams

Service was absolutely amazing!

Amanda Rinehart

Go see Zach Hambrick or Sam Coleman Great salesman's

Kala Strickland

Buying our BMW x5 from Mr. Henry at Crain Ford was a dream! He was super curteous, kind and DEDICATED! I would absolutely buy from Crain Ford again just to get to work with Mr. Henry!

Patricia Shade

I recently purchased a 2019 Ford Escape at Crain Ford in Little Rock AR. Mike Benson (Big Mike) gave me EXCELLENT assistance. He went above and beyond his call of duty. I am pleased with my vehicle and the service I received. Patricia Shade

Nona Whittaker

Carlos is an asset to Ford Crain . He was very professional and covered every avenue of my contract , to be sure I was getting a good deal. This is the first time, I have been totally satisfied with purchasing a new car. I have purchased seven cars here, year after year. Daniel the sales manager did an outstanding job of arranging payments to my satisfaction. Henry the person who sold me the car , didn’t give up until , I was satisfied. He explained every detail about the operation of my new car.

Robyn Rosamond

Best experience ever with buying a new car! Gene and the whole team were very polite, very professional, and very accommodating. My car was delivered to my house, no extra cost! Please stop by Crain Ford of Little Rock and get a great deal! I did! Ask for Gene!

Elizabeth Garland

Go see Cat the Car Lady! You won’t be disappointed!!

Hazel Franklin

Henry Hodge-BEY was so amazing! Helped me find the perfect vehicle & gave me the best experience! HIGHLY recommend him for anyone looking for a vehicle! Everyone was very helpful and respectful.

Fred Sugar

So far the repair seems ok but the door wasnt put together as tightly as it was before the repair. Definitely prefer Smith Ford in Conway. But they are so popular it can take days for service.

Will Yu

Our salesman was great, patient nice guy and he knows his stuff. Only thing is, better make your final decision before you put down deposit here. Mr. Will Allen, the New Car Manager asked us to put down deposit on 07/14 and we started to ask for refund 10 days later when we found a better deal. We didn't hear anything back after Mr. Will Allen told us that he would when we called him. Then he started to refuse to talk to us when we called later. Until today we still haven't received a refund from Crain Ford of Little Rock; Getting the refund back is hard but finding a better deal was not.

Red Lewis

I purchase a 2012 Lincoln MKS on March 04, 2014. At the time of purchase the salesman behavior was extremely poor and very unprofessional. Against my better judgement I purchased the Gap insurance. My CAR was totalled on 4/29/2018 and I have been trying for over a month to get reimbursed. I spoke with Brodie who stated they have absolutely no record of me buying a vehicle and when I told him who it was financed through he stated they don't use gm financial because they are a ford dealer. So I asked to speak with his supervisor David Micheal, well no help there either, I've been waiting over a month for him to get back with me. Still waiting!!! Please stay away from this dealership. They don't know the true meaning of customer service nor service after the sale. You have been warned!!!

Cheryl Heidlebaugh

All the people in Crain Ford were very kind and help us with are need's with what we were looking for in a car and truck .thank you Crain Ford. Thank you Henry Hodge your a grate salesman you did a great job in helping us with the SUV I wanted and the truck my husband wanted.

Timothy Smith

Had a coupon for The Works package. They charged me an extra 5 dollars, and then another 5 extra past what they said a new air filter would be. I asked Chad how he got my bill to what it was at, his exact response was "Well, ya know, it's all printed out here and uh... well, it's kinda, ya know. *makes hand motions like it's confusingly printed* It's just kinda there." Last time, they were nice enough to not charge anything, so that's something at least. The least they could do is have someone who understands how their billing paper is formatted so when someone asks "What am I paying for here?" They have a better answer than, "Ya know... stuff. It's confusing." The people at the Mazda dealership across the street who take care of my wife's car have always come across as intelligent, fair, and for the customer. Maybe Crain should shuffle some employees around so that they can have more effective transactions.

Derrick Suttles

Took my car in for an electrical problem and they said it'd be about two to two-and-a-half hours. Six and a half hours later my car is done. they have to change a component that shouldn't have took no more than an hour, run a diagnostics which takes no more than an hour. Because my car is under warranty they took their sweet time and getting my car repaired. The previous group that used to be a cream for did a great job. Very courteous very kind let me know what was going on. This new group, in the service department needs work. The advisor who came out to even talk to me no card did not even introduced himself. I do not like writing reviews like this. As I don't normally write them. However this really bothered me because I know cars and the time frame was just totally inexcusable.

alexis watson

Will Yates is an amazing dude! I’ve never been treated so well by a car sales man and I’ll definitely go back to him any time I have a question or want another new car!

Molly Dreher

I applied for a car loan with Crain Ford because they advertised bad credit no problem. I just received a letter of denial because of bad credit. False advertising.

Elizabeth Ferrell

Great staff! Very courteous and went out of their way to make me comfortable and get me back to work as soon as possible. Quality of work is top notch and I would recommend them to anyone!!

keith Pease

So I have to say that the service at crain ford is horrible, not only that but thay are to pushy, and my wife used to work for them, the way thay treat there employees is down right wrong, I'm surprised that still have anyone working for them at all, DO NOT GO TO CRAINFORD OF LITTEL ROCK, if you do go see big mike, Henry, gene, thay will do you right

Michael Benson

Larry Hodges, Henry Hodge-Bey, Storm, Big Mike, Conner, Blake Mannis, Dexter, Hunter, Marcus OJ, Will are awesome as a Sales Consultants

James Moss

Abbie R was amazing, had, Robert was one of the most knowledgeable managers I have met. Great place.

drew jack

Went there and a gentleman greated me at the door Larry Hodges .i ask what I was looking for and my price range he work with me until i got want i wanted . Even bought me something to eat and drink.

Charlotte Edwards

Mr. Henry Hodge Bay has been extremely nice and helped us get the best affordable vehicle. They have been honest with us which is a plus. Thank you Mr. Henry!!!

Dana Davin

My husband and I had an absolutely awesome experience with Michael Benson, (Sales Person) and Stacy McNulty (Internet Sales Manager). We purchased two vehicles and they bent over backwards to give us the deal we needed to be able to afford the new rides. It was a very pleasurable experience! We will definitely purchase cars from them in the future!

HemphBleh 420

First time buyer here. I was nervous when I went in but I was met with the great service of Will. He walked me through the contract, answered all my questions and I drove out of the dealership in a new car and was very pleased with the service. I’m going to tell my friends and family to go there for all of their car needs! He gave me the Will Deal.

James Mayo

Worst experience I have ever had at a dealership! Took 3 weeks to get my truck in to get it fixed mind you a truck with 32000 thousand miles shouldn't need to have engine work done to it! I was lied to from the day I dropped it off. Was told they would have it done in a few days! Called a week later was told they hadn't started on it and they gave me lie after lie after lie on what was going on! Went in to confront the service rep that was working with me and he flat out said it will be done by next Friday! Well next Friday came and went so I go down sat to find out what is going on and they hadn't even started it! Was told the service rep I was dealing with is no longer there and that they would try to get my truck in to get it fixed I was extremely mad at that point! 5 weeks to try to get my truck fixed and I finally had to pick up my truck and take it ton another dealership to fix it! I will never buy another vehicle from crain ford or any of their dealerships or ever let them service any of them as well!

dan patregnani

Craig Minten the General Manager got me a great deal on my F250! Thanks again Craig

John Wyatt

I was helped by a very nice young man named Will Yates. I even found my dream car. I will for sure be back again.

cascee7 .

Henry Hodge-Bey was my sales person and the experience of buying a car I had no intention of buying was awesome!! Henry was Courteous, kind and patient. I would tell anyone who would like to buy a car go to Crain Ford, Little Rock and ask for Henry. Thanks Henry Karen Clark

Andrea Villegas

I went to get my oil changed and tire plugged up around 3pm, I didnt end up leaving until 6:15 ..after I was told it would just be about an hour and a half before my car could be done and the worst part when it was done I was not notified, they just asked for my name and then I didnt hear back after that, a guy from parts had to check me out because everyone had already LEFT! Then I wasnt told I was going to be charged $20 more than what I was originally told!

caitlyn hayes

Mr.Henry Hodge-Bey best Salesman I know!

EZ2Learn Java

No one is answering. It says press 1 for service, I pressed 1 and someone answers and says This is not service and let me connect you to the service. What a ridiculous think is this?

Keshia campbell

I had a great experience at Crain Ford of Little Rock thank you Mr Larry Hodges for helping me with the purchase of my new truck

austin Williams

The sales person Will was amazing! Very knowledgeable and respectful. He helped me find the perfect car for my wife to drive with our six month old. I will definitely be back because of him.

Leslie E.

3 months ago I had called this dealership regarding a serious recall part for my car. The first guy I talked with asked no questions regarding my car and only told me to bring it up there whenever I could and they would replace the part. When I asked a about making an appointment, he said I didn't need one, just to bring it up there. So, that's what I did. I even had a friend who told off work so he could come pick me up. When I took it up there two days later, I was told they were out of the part and it would have to be ordered. The service advisor I talked to told me that she ordered the part and made my appointment for that following Monday. She gave me her information and told me to call her the Friday before just so she can confirm the part was in. Later that day I had missed a call from her. She left a voicemail and wanted me to call her back. I did. It went to voicemail so I left her one. I never heard back from her. I called that Thursday and no one even answered the phone. I called on Friday, as instructed. The gentleman I talked to informed the lady I needed to speak with was on the phone, and he came back and told me to hang on, she'll be with me in a minute. That minute turned into 10. At that point I had another call I had to take so I hung up. Not one person has called me back since. Not one. And this was a serious recall too. I'm speechless as to why the service department (and mainly) the service advisor hasn't called me back. It's just unbelievable how horrible customer service and customer safety has gone to the crapper with dealerships. I will NEVER use this dealership again!!!

Brandon Baker

I received an amazing deal!! Thanks to Orlando (O.J.) and the general manager! I walked away with a beautiful car! I’m very satisfied with my purchase..Thank you again everyone for your help!

Olivia Williams

I have purchased several vehicles from Crain Ford in the past few years the sales people are great, service department is great and they always treat me and my vehicle with great care‼️

Terry Hendricks

Stay away from crain ford on little rock,they will say they fix something when they actually haven't, talk to Andy today to inquire why my brakes are still squeaking after having a complete brake job,I brought it back to the service dept several times this year for them to tell me they are okay, they say it probably condensation on it from setting up a night Okay I said that fine. Today I took it to McCarty to get a oil change and was inform that my front pad are 2-3 com which will need replacing soon. Contacted crain got the run around and was told to bring it back to crain so they technician can look at it? Isn't all Ford dealer the same?

Lucye Stevenson

We received excellent customer service & salesmanship from Henry Hodge-Bey. Even after the sale has been made. We purchased not one but two vehicles on the same day! This is our third purchase from Crain Ford of Little Rock because our needs were met that benefited me and my family. We look forward to doing business with you in the future.

Karman Hervey

Awesome place Henry Hodgebey is an excellent car salesmans very proficient and got me a great deal on my 2017 ford fusion.

Lauren Lee

Had a great experience at Crain Ford with Will!! He answered all the questions I had, gave great insight, and was very professional.

B W

I brought my car here for service, and they did the diagnostic the next day. The repairs were priced at 1,200! So I told them I would have to talk to my wife. I then explained that we wouldn’t have the money for those repairs right away and would have to wait. They convinced me to leave my car there until I made a decision because if I had it towed there’s have to charge for the diagnostic. I waited through the weekend, and went in to return the courtesy car (which was helpful of them). I’d planned on getting a copy of the diagnostic to get pricing elsewhere, but when we sat down they explained that THEY ALREADY PERFORMED THE WORK ON MY CAR!!! I left for work and called again later to speak with a manager, so they called me back and said they would reverse the work. When I asked for a copy of the $130 diagnostic, all I received was chicken scratch writing on paper. $130 and I can’t even get a printout?! We had the labor priced elsewhere for like $200. DONT GET SCAMMED BY THESE GUYS

Yvette Montgomery

Billie Jo was awesome! She went above and beyond for us! Thank you for everything!

Larry Hodges

My name is Alice Woods and I would refer Larry Hodges to anyone to purchase a vehicle he is one that can be trusted.