Reviews of Byrider Sherwood (Car Concessionaire)

Dana Sheward

Very good place

Courtney Cl

My second vehicle from them a month into it the heater core goes out, ok they fixed it. While the car was being worked on I ask that fluids be checked while it’s there. Because it had ran hot due to the heater core going out to chill. Got the car back then I noticed a wire hanging from the passenger front brake area it was the abs wire. I told them about it. A little while later I start noticing stuff that looked like melted peanut butter under the car, I told them about it. I finally get time to the car in. Now I’m being charged for the abs wire that I told them about weeks earlier and other ish that was already wrong with car like the the harmonic balance but what about fact it needed a coolant flush way before I got it. In getting a car from a lot you would think that a fluid check would include a checking of motor oil/transmission/power steering. Not them they checked I think she said motor oil and windshield washer fluid. I’m saying this because my transmission was dry and it was slipping while making left turns. A fluid check that consist of checking of the water for your windshield but not the transmission fluid is a MU phukin joke. It seems they out source to cheapest price quoted. I’m being charged $800 & sum dollars. And it still under warranty. They say oh it’s a used car when it’s in they favor. As I’m asking why am I having so many to any problems with this car. Although it used isn’t there a point inspection that’s to be done. Had the car back a week now. Had I not had to pay out my paocket this would’ve been a 5 star ⭐️ good comment type rating/review/feedback

Janna Mae

They where very nice...got the car I wanted ...

Tori Schreffler

They will do whatever it takes to make sure you get the best and safest vehicle you can buy!

Brenda Rochelle Ware

No trust I the company

Zachary Hand

I walked in and before I could take a seat I was greeted by Anthony. He immediately worked on getting me approved and before I knew it I was driving home in the exact car I wanted. Great people here & hard working. They'll work to get you the best deal possible. My experience here was the best out of five dealerships I visited. So, that's why these guys deserve a five star rating.

Mashicka Frazier

After being turned away from at least 3 dealerships/car lots I was referred to JB Byrider by Mr. David Bean at Crain. My credit score sucked & I had terrible car lease history, however when I spoke to Mr. Angelo I instantly became less worried. From the moment I spoke with him he made me feel like more than a $, he & Brooke both came together & made a way for me & I am more than thankful. The benefits leasing with this company are endless. The 36 month/36000 mile warranty, the free oil changes every three months & more than anything the opportunity to fix my credit. I got the car style I wanted w/ the monthly payments I wanted. They’ll work with you! They’re affordable & the car I purchased (from what I can tell) is a good, reliable car! I’m pleased with my experience here & I encourage any person whose needing a second, third or hell even a fourth chance to give JB Byryder a call. It’s worth it. ☺️

bruce devries

the staff here is second to none . they should be proud of everyone here. very professional but not stuffy treated me like a person not a car. couldn't be happier with the experience. I will tell everyone I know.

Cocoa Newton

They are absolutely amazing here @J.D BYRIDER. I️ called Jess and she got me taken care of in less than a few hours. She was so efficient, very personable, and quick! If you are looking for a reliable/ safe vehicle Jess is your girl to go see. Ms. Michaela in the finance department took great care of me as well. I will definitely rate this place as 5 stars

Macintosh Mechi

Well, I haven't been able to purchase a vehicle in a very long time due to mistakes I made financially in the past. I went in to purchase a vehicle today and I just knew I wouldn't be able to get anything but màn the JD team showed out. Everyone was extremely nice, the down payment was just for me, and I'm now in my Jeep. Blessings

Jessica Watson

Slow customer service

TASHA LYNETTE

I am absolutely ecstatic!!! I was rear-ended by a school bus just before Thanksgiving, and my car was totaled. I was in need of a dependable car quick and fast, so my daughter and I could carry on with our daily routine. Keith and LaTesia of J.D. Byrider on Landers Rd. were amazing, and got me approved fast and in a car I'm happy with in 24 hrs, & with an affordable note! I am so thankful ❤for all their help and would recommend them to anyone!!!

J Cartland

My wife got a new car there. Good deal on a great car!

Moni2Oni

Thank you Keith for getting me into a great car!! Everyone at JD Byrider were very nice to me!! Monica Sebree, Little Rock Arkansas

Jessica Thompson

Do not buy a vehicle from JD Byrider. You will pay outrageous prices for a vehicle that is worth about 10% of your total payoff with a "limited warranty" that really amounts to nothing. The staff is friendly, I will give them that, and they are doing a job to make a living. My beef isn't with them. Also, I walked in of my own free will and asked them to sell me a car. I had recently been through a nasty split with a partner, lost my job, lost my house, was three months behind on another vehicle and unable to come up with the money to have it registered, and I was job hunting so I had to have a vehicle. I had looked for cars to borrow, cars I could afford to buy outright, everything I could think of and was out of options. I was desperate and admittedly should have made better decisions, but this is the type of situation the company thrives on. I left with a 12 year old vehicle worth $1,500, and I will have paid almost $16,000 for it by the time I pay it off. This shouldn't be legal, but it is, and it takes a poor moral compass to do this to someone. They could have marked it up to $6,000, had plenty of room for a profit, improved my credit which was their main selling point, and everyone would have been happy. They told me the car had been detailed, but when I got it home, I noticed clumps of something disgusting growing mold all over the back seat floorboard. There's no way anyone cleaned back there. Also, I had one instance when I needed a few extra days to make the payment due to a shift in my employment and pay schedule. I called to ask if I could make the payment on a certain date and was told they don't don't do that. I asked if we could rearrange the payment schedule to avoid this in the future. They said they don't do that. They did say to bring the car to the location to see what they could do, which doesn't make sense because what could they do with me at the office that they couldn't do with me on the phone? When I said I couldn't make it that day because I work out of town until 5, his sarcastic response was, "Oh, yeah I work until 7, I'd give anything to be able to leave at 5 and be home by 6." First, I wasn't complaining. I was telling him I couldn't make it that day because of my schedule. Second, there's no reason to respond that way. I was trying to work out my payment. I don't care how desperate you are for a vehicle, figure something out that does not include any business dealings with JD Byrider. You will be throwing your money away. In a nutshell, I am not necessarily bashing the company. As far as I can tell, everything they do is perfectly legal. I am warning those of you in a desperate situation like I was in to find some other way to make it work. Don't make my mistake. Do not buy your vehicle from JD Byrider.

azalea williams

Wonderful experience with Loretta Thompson she helped me get into my first vehicle with no hesitation. If you need a car and you have bad credit please go see her she will help you

alexander munoz

Was driving a new car in less than 24 hours. The staff is very helpful and highly professional. Definitely give them an opportunity to help you. You won't regret it

Catherine Harris

Everyone was great and gave great information. Look forward to dealing with y'all in the future

Dasha Gray

I will give 2 stars since the car lasted about a year in a half. & my disclaimer is that not ALL employees there are unprofessional. I took a lunch break yesterday at work & my car stopped out of nowhere. I contacted them about it & they did not care that I have been a loyal paying customer for almost two years. I asked did they have any loaner cars since I am STILL under warranty & it was a VERY DRY no. I won't ever do business with them from this day forward & would not send anyone near this place of business. Be ware of these false reviews they are probably handing out gift cards for reviews! Very unprofessional.

Steven Bailey

JD Byrider said yes when all other lots said no! Jess is awesome! Will DEFINITELY go back!

Tony Trotter

Great staff. No pressure, no problems. Thank you!

Jason Neal

I love my new. Car thank you so much Loretta Thompson

dearthur jordan

Thanks to Loretta Thompson I got the car I wanted thanks Loretta your the best

Lorriana Heavenly

Don't go here you will pay for a Lemon only to be hassled for payments and given a hard time getting existing issues fixed! Sorry management unfriendly staff!! First time purchase for my daughter did not feel she even had a chance to see all the vehicles available. Felt like they pushed the car she didn't want on us then once we found the car she liked off hand I can tell it needed work. Tires were bad underneath hood there was obvious leaks on engine it does not seem like they fix or inspect any of their cars before they leave the lot. The staff are not very nice when they can't get a payment they harrass and hassle you until they get what they want. They are not understanding about certain issues that come up no grace period apparently the same day payment is due is your grace period which makes no sense! And yet they want to know your personal business but yet not willing to help out with anything even if it almost cost my life! They give you a hard time about any issues with the car even if its an existing issue. They don't care about no one genuinely they just want your money they over charge for their cars its not worth it!!

Dusty Johnson

Great service and cars. I feel like they did right by us

Rolisa Ryan

Keith is one of the best salesmen positive energy very friendly very motivated I'd give him 5 diamonds instead of 5stars

Erica Robinson

Loretta did everything to make me comfortable in my decision to shop with her company. She kept me updated on the process. She was great!

Phillip Hodges

Good place that works with customers to help them out. My credit is almost as low as it gets and they were still able to get me in a vehicle at a reasonable price. I talked with Jason Guthrie and he answered all my question and even talked about the history of the vehicle. Was very knowledgeable. More businesses need employees like him to make your experience worth while.

p h

Great staff, very helpful and professional. I had negative experiences at several competitors in the area. But Loretta, Amy, and Earl have been so supportive and helped us get a nice car for reasonable payments in spite of our lack of credit and limited funds for a down payment. I highly recommend J.D. Buyrider to anyone with credit limitations needing a reliable vehicle.

Daesha Parks

Chicago is amazing !!! Thanks for helping me get into a new car .

Sherry Griffith

Can't pay cash!!

gates sing style kevin

It was a great visit and much to nothing hassle. Loretta Thompson is definitely the person you want to see. A very nice person and a great saleswomen who will get you in a car on a budget. Excellent

Kendolyn Cline

When others say no. They say yes. Go there if you truly need a car. Staff is friendly and honestly try to help you. Don't walk another minute. Get there so you can ride out Lol.

Triquetta Johnson

Good place. They definitely tries to work with you.

Eugene Frazier

My over all experience with JD Byrider was great they placed me and a great reliable car and my sales men Jason Guthrie is the best he help to make sure I got what I wanted and needed he worked hard and I would be glad to spread the news and let everyone know where to find a reliable car and a great sales men and atmosphere...

Tamara L. Collins

Fantastic! Couldn't ask for a better car company, they care about people. Go out of their way to help.

Wanda Sims

I Needed a car Quickly and they did it Brooke,Loretta and Kendra were Amazing.No Hassels just good ole Fashion Hospitality And Business Thank You Guy's Do Much!!!

Monica Hudson

Well.. I can say I have truly enjoyed my car but more importantly the service and relationships I have made at the dealership (J. D. Byrider) on Lander's Rd. Very nice, courteous, and they make sure I'm taken care of, it makes me happy, confident, and safe that when I hit the rode I'm covered. Thanks for all you do to keep me safe and my car in top condition. Monica Williams

Casey Pruit

In-house service was good, everything moved along at a steady pace. Everyone was polite, but as far as mechanical quality I had to ask for fluids to be topped off, check engine light came on within a hour of having vehicle. There is a broken motor mount, rotors need to be resurfaced vibration when stopping from highway speeds. Besides this if corrected everything has been good.

nieem presentation nelson

Life is hard .. but when u have good people working on ur side u can achieve the impossible that k you jd byryder for giving me a chance ... #1

Daeyon Durham

Thanks to Mrs. Loretta she was very helpful and informative. She worked long hours to help me get the car I liked with payments I can afford..

Renee Washington

I honestly walked in with expectations of calling an Uber, or being tuned down. KEITH not only got me in a vehicle way beyond my expectations but not once did he try to sell me a bill of goods. I got exactly what I needed not to mention BROOKE in the finance department making the process so easy. I had preconceived notions when I walked in but now I only wish I had come to this J D Byrider beforehand. Oh darn, those onion slicing ninjas are at it again.... sniff, sniff. I am grateful. : }

Larry Yonts

I looked around at 3 other car dealerships and I just never got that "good feeling" about the car or deal I was getting. Here at J.D. Byrider it was different, not sure why; was it the people or the good deal they gave? LoTo Yonts

william tunnicliff

I have now dealt with 2 different jd byrider’s company’s and have received the same service at both. The first one I dealt with still wanted payments on a car that was totaled in an accident. And now this one I went and took my car back 3 weeks after I got it because there was something wrong with the transmission. Well I get it there they have it for 2-3 days and they call me and tell me that they couldn’t find anything wrong with it. So I took it home and drove it. It was still messing up as well but I knew that they wouldn’t find anything wrong with it bc there’s no lights on the dash that have come on. So the diagnostic machine won’t pick anything up. Well just yesterday on my way home my transmission went completely out I was literally sitting in the middle of the road and couldn’t move anywhere so I call them and they tell me that I have to pay outta pocket to get the car to them instead of them using there resources to come get it. Plus I have a friend that has a coworker that used to work there and told them that they get trashy cars and clean them up to where they run fine for a little while and then break down months after getting it. Just bc it’s under warranty. So no I DO NOT recommend this place at all.

Tommy Zimmerman Jr

In all honesty we picked up our car yesterday around 1:30pm from them and at that time and all the way up til this morning I would have sent anyone I knew looking for a car to them. But then we heard a squeak ever once in a while, while the car is idling. Thought no big deal. We just got it so I took the car back this morning but boy was I wrong. They will not fix a car that hasn't been off there lot over night and it's not like its something big but they wanted another $45 deductible for the warranty to cover it. And the owner agreed that what ever we are hearing was there b4 we got it but she says its on us cuz we already signed the papers and didn't say anything about it then. O and they only let you test drive there cars from the lot between Sherwood and North Little Rock to Sherwood up to North Little Rock and back and they told us we couldn't get on the freeway. So had no idea how it really ran at normal driving speed so really not long enough test drive to see what maybe wrong. Either way I highly recommend not getting a car from them if the owner her self won't help fix something small on a car that literally had not been off the lot for less than 24hrs. Knowing we spent all the money we had to get us in a car. They got there money so they had no time to help the little guy. The blue collar worker that just put in everything he has into getting a car from them can't get something fixed that the owner agreed was there b4 we took the car. Yesterday when we got a car I would have said go get you a nice car from good people. But now I would say if you work hard for your money don't throw it away here cuz if you drive it long enough to see if it has problems they will want more of your hard own money to put in there pocket even if they agree that the car had the problem b4 you got it from them. Not like you didn't give them all the money you had yesterday but let's dip off in his pocket for another $45. So they can go back to there nice house with your money in there bank now and poss on you if you worked hard for that money and expected them to understand that. I don't even want to put 1 star up for this place. They don't care about there hard working customers anymore than that they don't deserve any stars.

Lee Menke

10/10 They walked me through the process. Explained everything thoroughly. Very nice staff. Glad I came up here.

Mike Hr

Helpful but the negative is way overpriced pretty much double kbb price pluses are little down and 17% interest.

Lisa Trif

While there I noticed a lady saying someone stole her tags off her vehicle in front of the dealership. Wow! Now that is crazy!!! They are not very friendly they only want your money their cars are over priced for the mileage and work needed. If you are gonna spend over 1500 for deposit only to have the car over priced with over 100k miles please keep your money go somewhere else. They are not very compassionate and no grace period seems unfair when the car has existing issues that WERE never fixed almost getting us hit. Same issue more than once and Still have issues yet they will not stop calling for payment. For us to pay more than we had to only to be told there is nothing they can do since money was missed due to car issues couldn't drive for work bc of the same issue. That is absurd if they were just a bit more understanding and actually listened to their customers they may just be manageable. As far as now we are not happy one bit and wish we would have went somewhere else.

Breann Clark-Heald

Everyone was so so nice. They went above and beyond for me. They stayed until 930 to finish everything even though they closed at 7. Thank you so much for taking really good care of me.

Juan Rivera

I was very satisfied with the service I received. The staff is very friendly and inviting. I'm looking forward to be Coming a long term customer.

Sonia Tgarp

You guys are the best. My husband and I appreciate you all more than you could ever know. Thank you!

Melissa Dubuque

I will never again nor will I ever recommend buying from this company! I will be trading my car in asap with a dealership. My payment is due on every other Wed. If by friday afternoon by mistake a payment had not been made they call and say you are being out on a repo list.I have never heard of anything like this in my life. I have had my car even repossessed from them when I wasn't late...this is very unprofessional. One staff member attempts to help me and I am thankful for her (LaTesia). My car always has something wrong with it and dosent even blue book what I still owe on it.

Dominique Rogers

As a first time buyer I am very impressed and very satisfied,when you come to buy ask for Deante

Mariah Alvarez

They assume that they are a last resort and try to take you for a fool. Over pricing vehicles for over $6,000 from what they're actually worth with EXTREMELY high interest rate. I do not recommend.

Ortney Covington

The customer service is great I would definitely recommend this company!

Jodie Gordon

Stay far away from this place the sell junk cars rude sales people and fail to let you know you pay the taxes in the car and Keith is the rudest sales person the car my husband bought through them had to go in the shop the same week we had it because the check engine light came on as soon as we drove off the lot the guy in the repair dept was nice and fixed it we hope then had to take it right back in because something else went wrong I know times are hard but go somewhere else I wish we would have went somewhere else but stay away from Keith if you have to go there!! I would give this 0 stars if I could!!

John Hawkins

Great experience Keith Covington was a great sales person It was a very easy and quick process.

Belinda Morris

My son found the vehicle he wanted, the down payment was 700.00.The finance manager Brooke (which is very unprofessional and rude).Since John didn't have the 700.00 down, Brooke agree to let John gave her 200.00 down and the remaining 500.00 the next day.John wasn't able to come up with the money. So he return the vehicle, as promise.The finance manager said she would not credit his 200.00. so now we are filing a complaint with Arkansas Attorney General, and the bank.

Brooke Murray

I sincerely regret ever starting to do business with them. Unterryo "Chicago" is so pushy to the point that I feel very uncomfortable. I told him many times that I would contact him when I was ready. I don't have the money to pay for everything right now. I get multiple emails and phone calls throughout the week and he has even sent text messages from his phone. They only care about the sale.

Gustavo Valentin

Great place to finance and friendly people and great coffee while you wait lol

Leita Reed

Overall the experience was OK. Have had my car for 5 months now. EVERYTHING OK,just hard to get it serviced. No-one answers the phone.

Michael B Ritchey Sr.

Salesman great. Thanks

Davina Harris

Thanks Loretta Thompson for helping me get on my car!

martez kelley

I love Jd byrider they are very helpful they care work with you

tawnid Dotson

Reasonable, Reliable, Understanding & fast. Nice friendly service from start to finish.

Kim Cupples

First time to deal with J.D. Byrider. Everyone was very great from our sale woman Loretta to our portfolio manager Michaela. The thing I liked the most was the honesty we got from them. It was refreshing to hear the truth about the car and the way they operate. Will go back when we're ready for another car. Thanks Loretta!

Kenny Avance

Awesome place and affordable and they are very nice and worked with us very well and they did what they could to help us with our budget and got us in a nice car

Donna Beranek

I couldn't find a car loan and they gave me alone and are getting me a car I love great people and good service

Barbara Preston

Love this car lot friendly and helpful Ms. Jess thank you

KRYSTAL WILLINGHAM

They were hands down the best people I’ve ever had the pleasure of meeting!! They got me in and got me in a car so fast!!!!

Mia Michelle

The customer service is great here. Come on down and see Stuart Huckeba a d Unterryo Hill. They are the best!

Melissa Allen

It took way to long. I was at the lot for 3 hours. Also the salesman was answering the phone and dealing with new customers while i was still trying to close my deal. Love the vehicle but customer service not so much.

Lora Davis

Loretta was great she really helped!!

Morris Connors

Thank you Angelo and staff for a great car buying experience. I love my low mileage, late model (2016) vehicle. I would highly recommend JD. 2nd car I bought from them with no issues whatsoever.

Jonathon Eggers

Great service, nice ppl.

John Smith

They were absolutely amazing!!! I’m so thankful I went to them!!

Amber Truitt

Loretta Thompson was so helpful and patient with me during my duration of getting my car.. she was very detailed when she described there motto and car description.. when I told her I wanted a suv she was very understanding as to which suv fits within my budget.. she constantly made sure I was comfortable with the payments and down payment she made sure I understood why my down payment and monthly payments were the prices they were.. I drove off jd byrider lot confidant because I knew Loretta had put me in a reliable vehicle... I will always be grateful for her great sportsmanship and customer service

erica

i feel like i pay too much for my car considering the fact i already have to have some stuff fixed on it and i've had it for two months. everyone was very friendly while i was there, but i do not like the lady who takes the payments. she is very very rude and speaks to me like i'm 5 years old everytime i call. i have spoke with upper management about this and they won't do anything about it. also, they have taken money out of my account without my authorization, which is illegal. i plan to get this car paid off ASAP so i can be done dealing with this company for good.

Quavinnie Fellows

they got me in a vehicle with no problem and great customer service ❤️

Sedrick Jackson

My experience was great. Loretta was awesome in helping me get started. Easy process and I liked their selection of vehicles.

Brandon Adams

i been all over town and J.D. Byrider was the most professional and honest dealer ship i been to. they give you the car you wont and try to work with your bugget. i recommend this place to anyone that wont a good car with out the hassle.

Caffhanie Calloway

I was contacted by Angelo who was referred to me from Donald Bone and his team at Affordable Cars on Broadway where I started my car buying experience. From the moment I walked in, I was greeted and didn't have to wait long to speak to Angelo. He was professional and courteous. Brooke, in the back, was patience and forthcoming with answers to any questions I had. Instead of putting me in any car on the lot, they waited for one within my budget to arrive, called me, let me test drive the car upon my arrival to see if i liked it. Once i gave my approval, they finished the process and got me in a car. Payments are manageable and I didn't feel harassed at all. Good customer service and vibes. Thanks Angelo!

Valarie Thompson

I just don't have enough time in the day to say how excellent the service at J D by ryder is I recommend anyone who wants a nice well kept car to stop here

Mason Stephens

Ms Loretta Thompson is the best sales women in Arkansas maybe the us but she has taken care of me 2 times and 2 of my friends all in all I love Jd byrider and every one employed here

Veronica Patterson

Wonderful service from start to finish.

Marsha Cartwright

I'm ok with my car.. Haven't really had communication with anyone from there because I haven't had any problems..

Eugene Geter

Very good people i enjoyed my car very nice people abd.the service was very good i love my car

S S

My husband is a truck driver and only home every 3 weeks. We spoke with Loretta several times in sales and explained our situation. We were told it was not a problem that I alone could come in and do all the paperwork for him. When I got there, I was treated like an inconvenience because a meeting was being held during business hours and then told that my husband had to be there. Every question was met with I don't know and never with a let me check on that for you. I had money in hand, all necessary paperwork and my husband on the phone for everything else. If you want an honest and knowledgeable sales person, go somewhere else.

John Hazlett

Professional and helpful.

Kevin Savoca

Horrible ethics bought a car only to find out later when I try to trade it in the marked the vehicle up several thousand dollars over fair market value then charging me 16% on a loan two other dealerships have told me I’m $7000 upside down. I even ask JD what about trading it in with them for something newer less than a year after getting it they want me to pay the loan down 7k before they are willing just confirmed the others were right I got severely over charged for the vehicle

Nigel Smith

I must take the time out to say what a excellent customer service, they are professional people to deal with, keep it up guys. I can recommend this car dealer to everyone who is going to buy car or finance car.

Amanda Yates

When my son bought a car from there, it didn’t start again after test drive,and unfortunately after he signed papers, they resolved the issue only to have him break down and leave him stranded less than 2 weeks later!!! I would never recommend this place again!!! This place is a joke!!! The day u buy a car and u can’t leave with it?? Take ur money elsewhere where u won’t be dissatisfied!!!! He could have spent his hard earned money wiser!!! Put down the same down payment for a quality car!!!? Not one from here!!!

Brooklyn Richardson

Very good & helpful. Made sure I got into a vehicle that will keep me on the road. Very thankful for the service I got.

JB

Quick, easy, and friendly. Great for low or no credit. Helpful staff and management.

Greg Rozenski

Wouldn't even talk to me because my credit was too good. Yes, you read right, because my credit was too good.

Dectric Franklin

Very respectful, and engaging. Got my transmission done with no problem.

Jacob Wilcox

Brooke is the greatest person to work with, and is very understanding. Even though she has a high volume of customers to deal with, she will find time to work with you one on one and solve any issue. She goes above and beyond to help her customers to try and accommodate their needs as best she can. It's refreshing to have someone as helpful and understanding as she is working at JD Byrider. She will work with you to get you and keep you in a vehicle.

Jessica Erin Brown

They do not sell you what you want. They go by how badly they overpriced the car and how much you will put down. It is kinda weird and I did not what I got. Lol

Jada Davis

Very friendly service! Work with your income! And very honest about which cars will work best for you

Tate Adams

The experience I have had with this company has been the worst yet I do not recommend anyone to buy a vehicle from this place due to everything I have been put through the vehicle I purchased has had nothing but problems since the day I got it do yourself a favor stay away and go somewhere else to get a vehicle

Tina Gentz

Everyone is really friendly, especially Earl and Margie in the service department. Earl Bryant the service manager is the greatest. He really takes care of you and your car. I would buy another car from J.D. Byrider just because of the great care we've received from Earl.

autumn cagle

Great staff and they do their best to get you in a dependable vehicle! Will definitely recommend

George Washington

It was a good experience. They got me in a car the same day. Then took back under warranty for a couple of repairs and they fixed it immediately!

Caress Molove

I will love to say I can always seek and find my special place driving with J.D. Byrider . There is no place that I can not travel with the upgrade of my selections. This is class A with all stars to the J. D. Byrider team. Thanks, and I will be giving my blesses with a big heart and smile in return from many at J.D. Byrider.

Angie Huffman

I purchased my car in September. 4 days after I got it my transmission had to be replaced. When you purchase a used vehicle anything can happen. BUT they made it right! AND went above & beyond to accommodate me. I haven't had anymore issues. I have nothing but good things to say about J.D. Byrider. Margie Trask at the Sherwood location & Cash in the service department locatuion in Conway have been super helpful & awesome! PLUS free oil changes, you can't beat that!! I

Lisa Chamlee

I will not buy another car there. Will leave it at that. It's sad when you can't work with me on the last 6,907.00 I owe on the car

Li Li mitchell

I got my Honda Civic MR.Unterryo was a BIG HUGE HELP omg this Honda Civic is EVERYTHING!!! Thank y’all so much ❤️❤️❤️

Chrystal Norwood

Mr. Poindexter and Ms. Cranes were awesome!!

Tomeka Brown

They really help me . Best dealership in Sherwood

Miyoka Hale

Keith was completely awesome. He was very polite with a smiling face and a positive attitude. He made sure I got the car I wanted. He was very professional, none judgemental and understanding. Thanks JD Byrider and Keith yall awesome and I love my new car.

Georgia Williams

I had the best experience with Mrs. Loretta Thompson. She was very knowledgeable and helpful. I will definitely be referring my family and friends to her! Thank you!

Josh White

If you are desperate with no other options go here.

Sheila Scott

Great customer service from beginning to end. Stuart and Brooke worked together to make sure my requests were fulfilled. Ingra was a dear as well.

Kimberly Riley

Everyone was a great help today especially Keith he is awesome

Mikel Johnson

Jess was very professional and helped me every step of the way I knew exactly what I was getting and she made my experience enjoyable I would definitely recommend her to any and all who need a good affordable car!!!

Tanika Thompson

I had a good experience they were nice and courteous especially Mrs Loretta and Mrs latesia

Cody Morgan

Friendly and will go out of their way to help you

Joy Blu

This company has made so many clerical and administrative errors in the two years we have been buying from them that it's not even funny. We have been charged incorrectly several times and when we went to deal with their mistakes we were treated dismissively. The lack of professionalism was appalling. After 2 years of faithfully making our payments when we needed to be late on a payment they were inflexible. One day late and we were told to drop off vehicle or they would pick it up. Aggressive and verging on hostile tactics. We will never do business with JD Byrider again and can't wait for the resolution of our contract so we can be done with this incompetent, unfriendly company.

michael nowlin

Really good people who strive to help, great service department that is very cheap, but do good work. Cars are in good shape, best I can tell. The only reason for the 3 stars is because of their pricing...They are kind of like the rent a center of car dealers. You go to buy a new TV that's worth 300 bucks, but end up spending about 1500...Same principal with these guys. If pricing was more realistic, they'd get 5 stars! Low down payment, low monthly payments, easy financing.

Cindy Venegas

The whole team at nlr are awesome and have always treated me like family

Codi Wyatt

Angelo was an awesome sales professional who helped me at every turn to assure I was able to walk out with not only a reliable vehicle, but one that was easily able to fit into my personal budget. Their financing staff was also very pleasant to work with on getting me an approved loan. Overall, very nice experience and I am very grateful towards JD Byrider for providing all the services they offer.

storylover niwa

Angelo was very helpful. Every step was well explained. Love my car.

Adam Elrod

Loretta and Kim did their best to help me out of a really tough spot. A year and a half before coming to jd byrider I had been laid off while financing two cars and they both had to repo. Needless to say my credit went from really good to really, really bad overnight. I came to JD Byrider with expectations of just burning gas and time looking for a better vehicle, but the amount of care that these two ladies had not only in me but in my situation was beyond compare. I'm very thankful for my very nice car, the low down payment, the low monthly payment and above all, the amount and quality of the work these ladies did to help me. Truly a priceless and once in a lifetime experience with a dealership.

Kaos Breather

My experience has been great! The auto service is great and the warranty is amazing!

nahli abernathy

No complaints. I've been dealing with this particular JD Byrider for a little under 2 years and I've had no issue. They've always seemed eager to help. And they seem to understand how important a dependable vehicle is. I'd get another car from them. I especially love the service department. They are always extra helpful!

Terence Bradford

Real friendly staff!!! They worked with me and my finances and got me in the car that I wanted the same day. I would definitely recommend anyone who is looking for a nice, decent car to get them from point A to point B to come down to J.D. Byrider.

Jeff Cagle

Way better than car mart. Wait are they still around.Warranty coveted battery,alternator,oil change $25. Absolutely amazing.

David Padgett

Their buying options are not very friendly cars are usually old and overpriced

Jhonterryun Lowe

Best experience! Jason G. really helped us in getting the car that we can afford. Customer Service wad great and I'll definitely will return in the future.

Baby J

Service manager is always always professional!!! Much appreciated. And my car gets done in a timely manner despite a extremely busy location. Thank you!

Rusty Shackleford

They have harrassed me on numerous occasions while I was at work, coercing me to leave my employment, while on company time, just to cash a check I haven't received yet and give them my payment. They are not as friendly as they say they are after you've purchased your vehicle. About a month after my purchase it developed a bad exhaust leak and right after the purchase, the next day, I realized it had a bad oil and power steering leak. l was rear ended in traffic and needed a new bumper, so JD Byrider kept my truck for a month and a half, just for a bumper. And I just found out that they forgot or lost the security number on the back of my credit card, and when they couldn't reach me, they put a call order on my vehicle to take it back. Long story short, do not do business with this company. Build a vehicle one piece at a time before you purchase a lemon from this business for over twice what it's worth.

Lauren Deann

This was the absolute best experience I've ever had at a car dealership! Our sales rep Loretta kept us up to date on new arrivals and never gave up until we got what we wanted. The in house finance person Brooke just completely made the experience smooth and easy. They were both so patient and understood/met every one of our needs. I would totally recommend this to anyone i meet and I have already recommended to my friends and family. Wish there was a 10 star button for these two lady's. thank you for everything we absolutely love our new vehicle

samella wright

My experience with J. D. Byrider was awesome. From the moment that I walked into the door, until the moment that I left with my 2010 Jeep Patriot. Great staff, just awesome. Samella Wright

Marnay Kemp

I had a great experience here. This is my first car I am very satisfied! Outside of the long wait everything was great!

Olymphia Thames

It was great Mrs. Loretta Thompson was the best and walked me through everything

Jermaine Smiley

This company lies and make up stuff to not sell to the people they don't want to help. They told me they couldn't verify my reference and job and I call all my references and they said they didn't even call them. They expect you to come up with 12 reference like most people talk to a lot of people that will put there name out there. Very disappointed in the time I wasted with this company. They also a card that was promise to me from under me and when I couldn't give them what they wanted in the time they wanted they didn't want to do business with me. I wasted nearly three weeks with this company.

Kenneth Harrison

Great friendly staff, very helpful in and out. Affordable payments . Highly recommend them

ShaAnna Spencer

Worked on my friends car for a very good price and it drives better than ever.. Good customer service and fast work

Ciara Harris

Great hostility, good customer service and they said yes! As long as you have the proper information the process will go so smooth , quickest experience I've had with a car dealership! Loretta is a great sales associate!

Shekitha Selfmade

Keep up the wonderful work you guys and Thanks.

xander anderson

There understanding people and will work with you very good decision if u go by here u won’t be disappointed

brian coulter

They were wonderful they worked with me on my trade ins and they got me in a very nice ride a bit pricey but it will be worth it when it's paid off super friendly staff. The only thing that a person won't like bout this place is their no grace period on payments. They will pick their ride up if you are a day late which is understandable other than that I'd recommend them to everyone I know

Chris Flora

Staff here wasn't very helpful. I had to go inside to find someone to answer questions. Usually they come to you. When I did talk to someone and expressed interest in buying a car soon, they gave me some brief info and their card and sent me on my way. The sales person seemed more interested in making sure I had their card to get credit for any future sale than they did in actually selling me a car.

Amir Fleming

Jason was real helpful and got me in the car that I wanted, I've already begin to tell ppl about JD Byrider

TJ Jones

I enjoyed my experience Brooke and Loretta was really helpful and did whatever they can to get me n a car even when I was having budget issues I thank them so much I got a better vehicle than I expected I thought I was just going to get a basic car but I end up with a suv that I personally wanted glad I got a chance to do business with jd byrider

Autorieantae Johnson

The sales associates were very nice and tried to help me in every way. I love my car the only reason I didn't give 5 stars is because the new system they have is wack. I think they should go back to the old one

Takeia Johnson

The service department always does a great job on my vehicle, they are friendly and professional.

Larry Hicks

Professional service without high pressure tactics.

Barbara Minyard

I am a customer with JD Byrider dealership, but my current vehicle is the first and possibly the last that I buy from this company. As a disabled veteran, I only have a set amount of money allotted to me every month to pay my bills and take care of all other expenses. This month someone at JD Byrider made the mistake of authorizing a double car payment to be drawn from my account. Due to this mistake, an overdraft fee has been incurred on my bank account and will not be reimbursed to me, even though this overpayment was not my fault. The only way that I was able to get reimbursed for the second payment was for JD Byrider to cut me a check that I have had to drive almost three hours away to pick up, so, on top of the overdraft fee, I have had to spend a considerable amount of gas money as well. I feel as though I have been penalized for something that was not my fault.

Virginia Singleton

Loretta Thompson was so awesome! The entire staff was extremely helpful thru every step of the way:)

Chris Kennedy

Very good experience with JD Byrider. The video they show you when you purchase a vehicle makes you understand what you’re buying what to look for When you sign your contract very awesome place to buy vehicle with less than perfect credit I give this place an A+ Thanks JD Byrider for giving me the opportunity to buy vehicle for y’all .

Danielle Yezzy

Friendly staff. They answered ALL my questions. Explained everything beginning to end. Loretta was a great sales lady. Just go see for yourself !!!

Tasha Christopher

Great customer service, I was in and out and driving back on the road in less than a few hours thanks to Loretta Thompson and the crew at J D Byrider. Give them a call today!

Sherri Benson

Great place to buy a car if you have less than perfect credit. They'll finance almost everyone. They have a very nice selection of used vehicles that are very clean and look brand new. They also offer a 3 year warranty on all their vehicles. The building is new and modern, and the staff is super nice. They do the financing right there in house, and the finance people are great. The only downside is that they charge much higher prices for their vehicles than average, same for the interest rates. But that's understandable considering they work with people who have bad or no credit, plus you get a 3 year warranty! I would definitely recommend them to anyone with credit problems who is looking to buy a good quality used vehicle.

Mykah Blade

I would recommend J.D. Byrider. I didn't think that i would drive away in a car with my trade in I had but the staff made sure I drove off in a reliable vehicle. Thanks Mrs. Loretta and Mrs. Turner.

Jamie Modica

Chicago was a great salesman! He got me in the car that I wanted with little to no problem! I would recommend you come to J.d Byrider

Alexis Williams

Tyler was great and easy to work with !!! The ladies in the finance department were very helpful in making sure the payments are affordable and helping me get approved !!! I will definitely recommend people here !