Reviews of Bill Fitts Auto Sales (Car Concessionaire)

Brittany Dawson

I showed up after finding a vehicle that I liked on the web. I had recently totaled my car and thought I needed a new one. Walking into the building I thought I'd find a pushy sales person more likely to tell me a lie than not. What I found was a family business with wonderful, friendly staff. I didn't leave with a car but a piece of truth and encouragement that I desperately needed. If you need a vehicle and are looking for honesty and good customer service I definitely recommend these guys!! :)

Shannon Bowers

The woman that handles the payments. She is the rudest, and never will co-operate with me. She refuses to send me receipts. The manager is fantastic and always takes care of me! I really don't have any other complaints that that.

chasity norwood

Salesman was rude!!

Charles Corey Scott MD, PhD, FACEP

Very nice people, large selection.

Justin Wise

Wonderful vehicle purchasing experience! Will definitely go back the next time I'm in the market for a different vehicle. Super friendly staff. They also help to support a handful of local charities and nonprofits .. for that, they get my vote! If the vehicle that tops your wish list is not on the lot, let them know and they can locate it for you!

West Barbara

Had a wonderful experience with everyone and sales staff. I do intend to buy here again.

Ron Johnson Jr.

They are totally honest with you

Kimber Standridge

Awesome customer service! Jennifer is wonderful and extremely helpful. It's really nice to meet a salesperson who raises the bar on customer service and truly cares about the customer and their family. She epitomizes how those working in sales should act!

Timothy Wadley

We have had a great experience with the team at Bill Fitts Auto! They will get you into a vehicle you will be happy with!!!

Deanie Hester

My husband and I have bought 4 Auto Mobile's from them. Awesome poeple and great to do business with. Mr. Fitts and Jennifer are the best poeple to deal with. We thank God for sending us their way.

J. Leonardo

Great place to buy a car, the only reason I'm not giving you guys a five star is because I reserve those puppys for truly out of this world experiences. Aside from that, I have no complaints nor bad experience. Definitely will come here again.

Jonathan Kent

The 3rd car I have purchased from bill fits auto my family also has bought many cars from them they are the most awesome people will help you do anything for you

Lorria A. Eubanks

Marcobwas able to process my application over the phone and I came in on my lunch break to complete the paperwork and I was off and on my way with a new car. Thanks Marco

Sydney Kessler

Make sure you Kelley Blue Book the value of the car before you buy it. I was a first time buyer and they screwed me, hard. Overcharged almost $7,000 more than the car was worth and now I'm stuck with it. My fault for being naive, yes but, they could have givin me a better experience and actually let me know what I was getting into instead of sticking me with horrible payments for 5 years for a car that I was wayyyyyy overcharged for. First thing that I ever put my name on and first thing to ever go on my credit... Thanks guys, y'all suck.

Kym J

Extremely satisfied customer. I absolutely love my new SUV. Mr Bill is my #1 go to sales person. Very great prices and very informative about the inventory on site . A happy woman and her rover

Jeff Gatlin

While the dealership and all of the people there were very helpful and friendly and got me a great deal on financing, beware of the hidden things. I'll explain: I had been searching for a specific limited production model of car that is relatively difficult to find in this area. I had initially found one at BMW of Little Rock and test drove it but it had roof damage that consisted of a deep gash with rust, and also a cracked windshield. BMW of LR told me that they received the car as a trade-in and intended to send the car to auction, and did not plan to repair the car. Fast forward 2 months and I find another car nearly identical at Bill Fitts but it had no damage. With my slight knowledge of bodywork I looked the car over and couldn't tell if any recent bodywork had been done. They provided me an "autocheck" report that did not indicate it had been on another dealerships lot, been auctioned recently, or had bodywork. I liked the car and felt comfortable buying it, also got it for about $4000 under retail. A few days later I opened the glove box to find paperwork from BMW of LR indicating the car had been on their lot at the time I had test driven the "other" car. I immediately called Fitts Auto and explained the situation and advised them that I wanted to know who had done the bodywork and how the repairs were done. They said they would look into it and call me back but never returned any calls. Here we are 2 years later and the paint is peeling off the roof of my car and the shoddy bondo work is showing through. Long story short, Bill Fitts buys damaged cars, slaps shoddy body work on them and turns them for a profit. Buyer beware. Update 1/15/2014: I just got an estimate to repair the shoddy body work and it's going to cost me over $1700. In the words of the body shop that looked at my car "They really boogered it up".

Rj Edwards

If you look like me (BM) and have at least $5000 down payment on a USED car... don’t go...even if you do have the down payment... still go to a new car dealer

Matt Montelongo

Marco is the best, and Mark Fitts knows his stuff. I have probably annoyed the hell out of those guys with my questions but by far the best people to buy a car from. They know how to treat people right and helped me in an impossible situation, before you think you have no other options talk to the folks at Bill Fitts, before you buy from another place go to Bill Fitts. My next vehicle will be from Bill Fitts, and Lord willing every vehicle purchase after that. Thanks once again for being a company people can trust.

Scott Shellabarger

Personal service, family friendly, in house financing. The best used car dealer in Central Arkansas.

Nathan Sanders

I filled out an app online and didn't hear back. I called to get an update, they took my name and number and never called back. So, I went to another dealership. I walked in, got approved and was driving in just a couple hours. Thanks Tevin and Crain Hyundai in North Little Rock!

Raymond Englerth

I can’t say enough about the service and help I received from my salesman, Bill Blanchard, and owner Jennifer Fitts. With less than perfect credit, they looked at my current situation personally and evaluated it on it’s own merits. I got into the vehicle I wanted at a fair price and payments that fit my budget. Thanks to Bill Fitts Auto Sales.

Randy Kitchen

No!

Stephen Rivers

Absolute crook

Wilford Raneshia

Worst place to go to to get a car I don’t believe a black person is even in any of there vehicles.

Heather Lowry

Awesome people!

Herbert Hackett

Good at working with you, Jennifer is beautiful a lot of nice cars.

Cassie Doggett

Love this place, they will work with you, and they have a great selection of cars! Marco is the best salesman you will find anywhere!

Gralin Gassiott

Business discriminates against people who have student loans even if they are paying for them. I called to check on a vehicle. My credit was ran, it was ok, but the lady told me that because I have student loans that will keep me from getting a good down payment. It doesnt matter that I make decent money and so does my wife, its that my student loans are $40,000. She even said, I see you are current and making payments. I have been paying on them and sorry for going to school and getting a Masters degree to better my life. If she knew anything, she would know that student loans can be paid off from 10-25 years. Its not like they have to be paid today. Please stay away from this place if you are student and have loans because they discriminate on people with educational loans and will hit you with a high down payment!!!! --Update: So after looking around I checked with another car dealership Northpoint and guess what they had no problem financing me a vehicle. Less money down, vehicle below bluebook value, interest rate lower than they offer and student loans are not a problem. Also, after vehicle purchase I even bought a house. Its funny how a in-house finance company wont get you a vehicle but a more known car company can. Stay away from these clowns if you have any other options. If your credit is horrible well make it better before you go to them, try somewhere else...

Jordan Michaels

I have always had great service with Fitts Auto. I have been a customer of theirs for over 13 years. With every car I have purchased I h have had great advice on each car and great outcome with each. Friendly service and a great friend. Thanks Fitts Auto and thank you Jennifer for always being there when I needed you.

Peggy Roachell

Bill Blanchard, our saleman, was not pushy and answered all of our questions. The staff is extremely nice and helpful! Strongly recommend this car dealership.

Pete Waddell

Outstanding sales and service.

Travis Bamford

I purchased three cars and traded in 4 at this location. Every single time I've had an excellent experience.

Aaron Mcclure

Wonderful staff! One salesman even said they're like family, and he's been here for 10 years! You don't see that very often with car dealerships. Very sweet people. If you have just a little money for a down payment, they will make a deal with you! They will finance just about anyone, as they do in house financing! Not their only option for selling, but definitely a plus.

Robert Bellinger

Best place to buy a used vehicle by a company who stands behind what they sale

gary bernard

I would recommend them to anyone. Very good service and polite

Nathan Muhammad

They are always happy to take payments

Mike Fisher

These clowns obviously own a body shop somewhere. Although their dealership has grown exponentially over the past few years i went last week to view a specific vehicle and it had the entire left side repainted! I asked the salesman if he could see the difference between the old paint and the new and he said he could not and "it didn't make a difference", because the truck was a good deal. Really? It only has 120K miles on it and it's a 4 year old base model for sale for as much as a top of the line model. Then he went on about how he could get me a good deal on "in house financing" at 12%....so i asked if they would take less if i paid cash? NO! That's OK, i don't want a used truck from you folks. Then i looked around and most of the vehicles i saw there had some kind of bodywork or fresh paint on them. Buyer Beware at Bill Fitts.....no car inspection in AR means they will take your money and sell you anything!

Stephiane Stovall

Mr. Fitts is very down to earth and helpful. He works hard to get you in a nice dependable vehicle.

James Fare

Great people and great place to get a vehicle

David Thompson

Great people to deal with

Paris Bolden

I did a deal with them a few months back. Everything started out PERFECTLY! Marco even advised me that he will get me a second set of tags, since I had to pay $1000.00 more than we originally agreed to. Deal!!! That’ll give me time to keep up with the car payments & insurance since my fiancé and I just dropped $3000.00. When my tags expired, I called Marco for my second set. He advised me he didn’t think he could do it and to let him call me right back w/an answer. That was over 2 weeks ago lol I didn’t press the issue, because the woman Teresa gave me a couple extra days to pay my insurance that next month! I got paid that Friday. Well an old coworker/friend of mine text me out the blue not too long ago and was apologizing. I asked why, what happened? He said his wife said she seen me at Fitts making a purchase with your fiancé. She’s upset because we’re still friends! (Yes we used to flirt, but nothing major. We’re not each other’s type in real life) I said, who was your wife? He responded Lizzy! The receptionist! I said does she know it was nothing? We flirted before y’all started dating and that I would never do ANY woman like that, because I have a fiancé myself? He advised me he told her this, but she still doesn’t like me & that she made a Facebook post about me. (Yes he sent it to me) I just blocked him. Don’t need that negativity in my life and this should solve the problem. (Good friends, but not worth our marriage to continue friendship) Anywho, I say this to say... they’ve been rude to me every since!! Since I wasn’t able to get my second set of tags, I fell behind on insurance, however I advised them I get paid Friday, and will not drive the vehicle. (Theresa allowed this once before) This Time she was rude while I was explaining to her that the payments are on auto draft and should have been taken. I get paid on Friday and can pay then, however all bills have just been paid, due to being the beginning of the month. She told me no, and that she’d have to issue me for repo if I didn’t bring the car back until Friday. I advised her I had no way of getting back home. (At this point I’m on the phone with Stephanie.. Theresa advised me she’ll get me over to the owner and I can explain to them) She advised me that wasn’t her problem! Wow lol okay. So I tell her that I’ll bring the car, but if my 4 yo daughter and I have to walk back from Stagecoach, I’m going to write a nasty review on how they treat their customers.. she tells me “that’s fine, I’ll just tell everyone that you didn’t have insurance”... lol wow (again) just go to someone else, ANYONE else! Customer service is terrible and they’re one messy business! I had the BEST service from them until Lizzy went insecure in the mind. It could just be me considering... but as a business, everyone knows GREAT customer service is key! Regardless of a coworkers emotions.

Timothy Roachell

Very good people, great service

Deena Smith-Jones

If you need a superb used car dealership, I highly recommend Bill Fitts Auto. Bill Fitts doesn't treat you like a customer. They treat you like family. My husband and I purchased a Jeep Commander. I'm a true witness that they'll stand behind their product. Bill Fitts, you're alright with me. Deena Smith-Jones

Elizabeth Even I am Confused Sometimes

DO NOT buy from these crooks. My fiance, a member of the military, was driving to work & hydroplaned into a tree. His car caught fire & he was very lucky to not have been injured. As you can probably guess, his car was totaled. We have very good friends who bought a car from Bill Fitts Auto & they recommended we go there because they had a good experience. My fiance wanted a stick shift, we gave them our price range for a payment, & immediately their salesmen, Montrell, started talking about a 2007 Jeep Compass that was great. He offered it to us for a great price at $8,100 that wouldn't have the vehicle upside down. We asked about Gap insurance as well as a warranty. Because we weren't upside down on the loan, he said we didn't need Gap Insurance. & he said we couldn't get a warranty because the car was sold As Is. We test drove it & noticed a couple of issues. The salesman said the car had not been serviced or looked over. We could take it home & then bring it back the next day to get it into the shop. If we brought it in early enough it should be done that day. 4 days later & after a long run around with the service department, we finally got the car back. Every time we talked to them we got another excuse why the car wasn't ready. This is very frustrating when you work different schedules & have to transport kids back and forth to school & two people to work that is 45 minutes apart. So we got the car back. A week & a half later the check engine light came on. You can imagine our frustration and concern about this "reliable" vehicle that we had just purchased. We called and talked to the dealership and were able to get it brought back in because of a sensor that needed to be replaced. This took another 2 days to get it taken care of. Fast forward two more weeks and it's two days before we make our first payment. The clutch in the car completely goes out. We call the dealership. Again we haven't even made a payment on this thing and it has already spent a week in the shop in the month that we have had it. We were told there was nothing they could do because we purchased the car "as is". We can understand that, but at the same time, we haven't even had the car 30 days or made a payment. I take it upon myself to post a very simple and factual review on our local city Facebook page to warn others of our experience. After this was posted, we received a phone call from the dealership complaining about the bad review. This brought into negotiation (now that the review is out there for all to see) the possibility that MAYBE they could trade in the vehicle or at least fix it as a one time fix since it was before the first payment was due. The CROOK Montrell (again, don't go see this salesman), lied to the owner saying he offered us a warranty and we turned it down (thankfully there were three people in his office for the signing of the paperwork who can agree that this did not happen and that we were specifically told that we did not have that option). He then told the owner that he lowered the price of the vehicle so that is why we didn't get a warranty. Apparently, the original price of the vehicle was $8,995 and he lowered it to $8,100. Appreciated, yes, did we talk him down? No. We went in there prepared to get a loan for $12k-$13k. Not once did we negotiate anything. We were told $8,100 from the beginning. He doctored the paperwork to show this and because we never discussed the price drop or the reasoning behind it, we didn't notice anything out of the ordinary. So now we are stuck with a junk vehicle that is currently not running. Their idea of a negotiation is that we pay THEM to fix it. It's horrible when a business takes advantage of a family and even worse that they would do it to a member of the military who was just in a car accident. So I again tell you DON'T buy from them. Not if you want a car that will actually last you a period of time. Our friends who recommended them also never plan to buy from them again and are very upset that we are all being treated this way. So shady and so many lies.

Jacqueline Turpin

Because i work there

Cheryl Elam

We have bought 6 vehicles from here. Great friendly, family owned car lot.Very big selection of used and like new vehicles to choose from at any time.

Maxwell leverich

Great experience with salesman, he was very upfront with information and offered respectable trade in value.

Sammy Burns

They're liars.tell you one thing,then after a wasted trip from quite a distance to find everything they said was a lie,and ignore you when you mention what they said. I will never buy from them and will tell everyone I meet the same.

Anna Rios

Was not satisfied with product,had to work on truck 6 most after I got it over 12 thousand for 2006

Amber Moody

Thanks for all your help

Robert Wheeler

Great deals on cars ,trucks and suvs friendly staff

Cheyenne McCallister

I went in there because I had an appointment at 12. I walked in and no one knew what I was talking about with the appointment. The salesman that helped me acted like he wanted to be anywhere else while helping me. I also asked if they were running a soft or hard credit check and the salesman told me soft, but then proceeded to ask me what everything was on my credit and it turns out that they did a hard credit check on me which will now decrease my credit. I felt very uncomfortable with having to explain everything on my credit to someone who had no business knowing. I don’t recommend this place at all. They seem very shady and not helpful.

Caitlin Linebarger

Jennifer is a rockstar. Every vehicle I've owned came from here! They go above and beyond.

pete perkins

Way too high on their prices. 25k for a 10 yr old truck? Won't be going there.

Adam Derby

These folks know how to treat a customer! Even after the sell. Not many used car folks will actually help you after the sell.

K.C. Wilson

If you want a dealership that treats you the way you wish your family did, you wany Bill Fitts Auto.

Leonard Clark

Very good service and automobiles. Montrell is an excellent salesman and very attentive to his customers.

Bobby Murphy

Excellent service! I bought my car from Bill Blanchard and it was so stressed free. The first car had a problem.. They checked it out, gave me a loaner and return car to me quickly. Unfortunately problem was more than anticipated... Instead of treating with the "its your car it's your problem".. They took the car back and got me into a newer car that I love even more. This place has what you need and the staff is top notch. Will recommend to everyone!!

Desmond Higgins

Great business....Nice cars!

Greg Rhodes

The best place that u could ever buy a car. It's like buying a car from your mom and dad.

Jose Zaragoza

expensive cars, terrible customer service the owner bill fitts and his son they would steal your money

Rita Otey

Really great staff. Very friendly, lot of smile.,

Cathy Picklesimer

Great

Carol Oberste

Not nice, cars are too high priced. With a credit rating of 760, the rate was way too high! Left and went elsewhere!

Richard Morris

2nd time buyer, and i must say Marcos is excellent, and very professional. The rest of the staff is disorganized and rude. I get different answers depending on who i talk to. We had an accident with one of the 2 cars we bought (our second time buying from them), and everything has been smooth with USAA, but when it came to dealing with Bill Fitts Auto it got a little strange and felt a little shady. They wrapped both cars into one contract, so i had to wait for the son, Marc to separate the cars to get a payoff and he didn't want to until he saw the other car, which is unrelated. He told me they've been taken advantage of before in these situations and that's just how his daddy has always done it. It didn't really make any sense to me why they needed to see the 2nd car. I felt like i was being profiled when he insisted that they have been taken advantage of in the past. I told him i'm a 2nd time customer, and i've done nothing wrong. I had an accident unfortunately (i loved the car) and it was totaled. I just need a payoff number for USAA and that's it. I'm sorry they had issues from other people, but i told him i'm not those people. It's pretty simple, separate the cars, and give USAA a number. He tried to turn it around and said thanks for judging me (i said it felt shady) but i informed him i'm only reacting to what he was telling me...which was i'm potentially taking advantage of them like some others have. I was going to get another car from them, but not after being accused of being a scam artist like others in a similar situation. I'm an honest person, i work hard, i care about my character, and in this situation i simply had an unfortunate accident which resulted in totaling the car. No one was hurt (me or my son) and this is my first accident. I used to think highly of Bill Fitts, it was a pleasure dealing with Marc's father on our first purchase (which is why we came back) but the son has a lot to learn about how to treat people. I would not recommend doing business with them for the fact that if you have an honest accident, you will be judged as a criminal that's trying to take advantage of them.

David Elrod

I'm on my second vehicle now from Fitts auto, and have been treated with respect and professionalism that I didn't expect from a used car dealer. The cars are great with a wide selection to choose from. I will continue to recommend them to my friends and family. A very nice place to do business!

Garland Brown

Seem to have nice low mileage pre owned cars very friendly employees and environment

Darril Harp Edwards

Great Customer Service.

Jessica Stromberg

They'll work with you if your credit isn't so great

Stan Darnell

Welp. Not exactly sure how to rate this. Spoke with a sales person over the phone about a vehicle they have. Also spoke with them about my trade. I show up to view the vehicle is wished to purchase and it wasnt pretty... The vehicle was in poor shape, although I was told that it has not been through their shop yet. Thats fair. The "as is" price i was given was well over blue book value by several thousand dollars even though the vehicle needed a few thousand dollars worth of repairs done. The price I was given for my vehicle, was a few thousand dollara under book value. Now, I understand that a business has to make money and that's what this is all about, but, the money needed to support the business each month does not need to be made off 1 person. I will not return to this used car dealership.

Shunnie Rae

BAD SERVICE, that car lot is full of over priced lemons. I WILL NEVER RECOMMEND SERVICE THERE.

Chuck Hester

Have bought 4 vehicles from there, Jennifer (Fitts) Finnegan is awesome sales lady & they've got many low mileage great vehicles

Lisa Schumacher

I purchased a Mercedes Benz for around $15,000 and traded it in less than a year later for less than $5,000. They had their employee that did inspections and I continued to see him for any problems while I owned the car. I now know that he lied to me before I bought the car, lied and overcharged me on any repairs while I owned the car, and purposely didn't fully fix things so I would continue to return to him. Right after I bought the car the speedometer went out and continue to go out over, and with the windshield wiper. Six months after purchasing the vehicle the transmission went out. I could go on and on and it was really upsetting how Bill Fitts handled the whole situation. Looking back, I feel they didn't mind treating me so poorly because I was in my early 20s.