Reviews of Adventure Subaru (Car Concessionaire)

Ross Setter

Very happy with my purchase and the support I receive from Adventure Subaru.

JULIE KNIGHT

Test drove the Ascent. Wow. Heather was awesome and showed us all of the features.

Cassandra Lachowsky

I can not express in words how impressed I am with Adventure Subaru Service Department. They really know how to treat and keep a loyal customer. I have always been very impressed with Subaru as a product and their customer service but this past month I had to have an expensive repair dont to my CVT. Not only did they give me a loaner to take home to Greenwood but they also went above and beyond to help me afford the repair and maintenance that need to be done on my car. I told them I wanted to keep my car in good working order for at least another 80,000 miles and that is exactly what they helped me do. Thank you so much for taking care of me and my family!!!!

Pamela Miller Henderson

I have always been pleased with how they take care of me there at Adventure Subaru.

Christopher Vore

I love this place! Most transparent, customer- oriented dealership I've ever known.

William Mendenhall

As usual, well done. Had a tire problem; Adventure Subaru worked me in and resolved it.

Ruth Dillow

Wonderful car sales and service business. The salesman and loan officer worked very hard to secure us a brand new Subaru Outback. Very fair prices and a large assortment of inventory. Couldn't be more pleased with our purchase!

Zach

Had a wonderful experience at Adventure Subaru. Kenny, my salesman, worked hard to get the deal I wanted while explaining every step along the way. Customer service is great at Adventure. All the sales staff are extremely knowledgeable and want to find the deal that works best for you. Vehicle section is unmatched. They have every version of any model you could ask for. And if they don't, I bet they could find it. Facilities are clean and well maintained. The waiting area has an assortment of snacks and beverages.To go with their sustainability efforts, they don't provide bottles of water, instead opting for a filtered water station. That says a lot to me. They are also dog friendly! If you are wanting a Subaru and live in the Northwest Arkansas area, Adventure Subaru is the only way to go.

Tim Ishman

Very professional and honest, it's why there the best in NWA

Brenda Williams

Great service. Oil change, tire rotation, fluids checked!! All good!!! Waiting room drinks and snacks were all good too!!

Woodkrafts FWI

We bought a used car from David. He made the process of buying a car so pleasant. Highly recommend this place and David.

Erin Jackson

Top Notch ^5 Missed Dee!? Hope she had a great day off#

Cindy Johnson

I love Adventure!

Zero Proxy

Buyer beware, I purchased a 2018 Subaru WRX from this dealership in December of 2018. Here is my experience. The car I purchased was improperly modified (I didn’t know this at the time) the finance person and sales person assured me that the warranty was intact. Well according to Subaru the warranty is no longer valid, due to the modifications made before I purchased the car. I spoke with the service manager who informed me that I purchased the car knowing it was modified and it’s on me basically. Rest assured, that If I have any issues with the car, that are not repaired I will be seeking legal action. Here are the names of the people I spoke with. Jake wheeler (service manager) Kent Walker (sales person) Antonio Caldrea (sales manager?)

Christine Riutzel

This is the best Subaru dealership I've ever been to. Just ordered the 2020 Outback Onyx edition XT!

Christina Rogers

I will always sing praises for Adventure Subaru! Brianne in the service department is top notch and was amazing while we had BOTH our cars in for service (it was their yearly service). The dealership is phenomenal as well. Pet friendly, play area for kids, snack and drink area, clean and they support national parks and shelters. Whaat?! The sales floor personnel are always friendly, never pushy and knowledgeable. Once we're ready we definitely going to get a second Subaru. Thank you Adventure Subaru keep up the excellent work!

Linda Glass

Everyone I interacted with at Adventure Subaru was friendly and down-to-earth. I was able to get my credit approval before driving over there the next day, so the buying process was faster. My salesman, Richard, was knowledgeable and fun. All in all, a great car buying experience. And, I love my Subaru Outback!

Carol Ferguson

I received prompt efficient service as I always do at Adventure Subaru. Although I was a walk in for an oil change and tire rotation, I was able to have my Outback serviced in a reasonable time. I bought my Outback from this dealer and have had all service for the last 3 years done there. Service is always the same. They also wash your car which is an added perk. The waiting room is very spacious and comfortable. They provide coffee and other snacks. The bathroom is always immaculate. I have bought several cars over the years but the service at AdventureSubaru is by far the best I ever experienced. I might add that I have no connection to the business in any way. I drive 90 miles for service. Personnel are always very friendly and explain any of my concerns.

cheerswimrun24 .

This dealership utilizes a fixed price with discount applied at the very beginning. The price is the best I could find even against on-line competitors. The Adventure Subaru staff are extremely customer oriented. It is rare to find a dealership of this quality.

Ron Bell

Oh well I’m not sure where to begin, it’s seems, every one I ran into and spoke to was absolutely just wonderful. I really love Sharron, she is the BEST sales associate in the building and she does so much for you she really deserves a raise! Anyway the service department is what I call the bees knees. I am very satisfied with the service manager I tell you what... I absolutely love my experience and plan to share my experience with my colleagues so they may have a terrific experience. Well I’m done, Thank you Adventure Subaru!!!!

Rhonda Glaser

First impression was outstanding! Stephen sat down with us and within the first 5 minutes, was answering every question we had about the Crosstrek. In 30 minutes, we had also seen the cars and had pricing (including their discounts) for all options requested. Should also be noted the atmosphere of the store is welcoming and relaxing!

Jessica Powell

This dealership is awesome, Apryle was amazing, they are no pressure. There are plenty of snacks and drinks and they genuinely want you to find the car that fits your needs. They will explain anything you are not sure about. If you want a new car, this place is a good place to start. They will work hard to try and get you the best interest rates possible, they even get together with you a week to three weeks after you buy the car (when in that timeframe is up to you) to go over any questions you may have about the car. They are not trying to sell you the most expensive car on the lot, just what fits your needs.

Jason Winchester

I have to say that I was greatly disappointed last night by the service guys. I was coming back from A friends house when I noticed that my truck was driving funny. They live in a neighborhood right behind the dealership. So I pulled into dealership to see what was going on. I got out and seen that my rear drivers side tire was almost completely flat. I looked at the clock and it was 6:15pm. I noticed the lights were on in the rear bays. So I pulled up and asked one of the guys if they could put some air in my tire to see if it would hold enough for me to get back home in Rogers. Unfortunately it was loosing air as fast as they were putting it in. The guy said it was bad and asked if I had a spare. I told him I did. He said that was great and that I was welcome to back down to the flat area of the parking lot so I could change my tire. I looked at the empty bays and the 3-4 guys that were just standing there. The first guy had commented that he couldn’t wait till 7pm so he could go home. So I knew that they weren’t closed. No I don’t drive a Subaru. I drive a Ford pickup truck. Now I’m not one to ask for favors. I would have gladly paid to have them do it. This is where situational awareness kicks in. I’m standing there with a handicap placard in my windshield, my Air Force veterans ball-cap on and a hoodie that says Air Force DD-214 Alumni. My handicap placard is because I broke my back in April. So I really didn’t need to be crawling around under my truck trying to use that worthless little jacks that come with a vehicle and those crappy little tire irons. Then lifting the old tire into the truck bed and installing the spare. I’m definitely paying for it this morning. So kudos to you Adventure Subaru for making a handicap vet change his own tire in your back parking lot on Veteran’s Day weekend!!!!

Mariel Royan

An amazing experience buying my first car. Dee helped me find the perfect Forrester. No pressure from her and she gave me total honestly and transparency (because I had no idea what I was doing). I’ll never go anywhere else to purchase a vehicle. And I’ll recommend this dealership to anyone looking to buy a new vehicle. Thank you, Dee and Adventure Subaru!!!

tropgeek .

Most relaxed car buying experience I've ever had. Sales is not based on commission. It makes for a great vibe!

Trisha Clark

Extremely friendly staff! Will do whatever it takes to get u into a brand new Subaru! I'm In Love with my 2019 Outback! Thanks Chad your the best! This is my 4th Subaru & I won't drive anything else after my 1st one. I recommend Subaru to anyone but Adventure Subaru is where to go! Love it's What Makes a Subaru a Subaru!

Ann Lieberman

They were super nice and helpful. According to our salesman, their earnings are not (at least solely) based on commissions, which seemed to create an atmosphere that was more of a camaraderie between the salesmen. They had drinks and snacks for us, and helped us get an awesome car that was in our budget!

Hayley Brown

Great service and the staff was very friendly. Our sales rep, Zsolt worked with us to get the car we wanted and even evaluated our trade in before we came in. Some dealers would not. It was worth hour and half drive to go to Adventure Subaru!

J0hnny S

I come here for regular service on my Subaru. They are currently undergoing renovations in the service area, but had tents out front and super courteous staff waiting to assist. They always do their best to greet and make sure everyone is comfortable and taken care of. Great staff here!

sherry house

Wonderful friendly atmosphere Felt like I was at a family reunion For some reason, it seems like Subaru appeals to like minded folks of every generation Love of dogs, books and stories of how great our vehicles are can be heard in several conversations throughout group settings in waiting area Dog treats, “people treats” are great along with apparent attention to cleanliness on the property I definitely recommend Adventure Subaru

Jeremy Laws

I would like to echo the comments from countless others regarding how painless the process of purchasing a vehicle with Adventure Subaru is. Excellent selection, fair pricing and a knowledgeable staff. I would specifically like to thank Zsolt for his assistance. Really great guy and definitely knows his stuff! My wife and I are expecting our first child this December and wanted to upgrade to a great family vehicle that we could have fun with. We're super excited about our Outback and will bring our future business to Adventure Subaru. If you're in the market for a vehicle, I'd highly recommend stopping in.

Julie Knight

Great service from salesman Craig Dye.

Robby Ariola

Adventure Subaru is a class act. I just had my first oil change on my new Crosstrek. I’m a school bus driver, but at every step, they treated me like I was the CEO. Not only do I love my first Subaru since it drives like a dream, but with the added service of excellence, Adventure Subaru is making it very difficult for me to ever consider going anywhere else for another vehicle.

Gerald Vidal

Friendly, professional service.

Georgiann Weaver

Adventure Subaru always provides excellent service, from sales to service. Will never take my car elsewhere, nor would I buy from any other dealer.

blt jacobs

Chad is a wonderful salesman. He's very knowledgeable about the car. Takes the time to show all the features of car. Mike is a very at explaining all the financial aspects OG car buying. We're extremely happy with the vehicle! We would send anyone to them.

Dustin O. Williams

This dealership has always treated me well. Highly recommend these guys!

Russell Brown

My wife and I were traveling through from Asheville NC in our new Ascent when we discovered that the heat on the driver side wasn't working. I dreaded calling a dealer I didn't know to have it repaired but I knew we would need heat before our return home. The folks at Adventure couldn't have been nicer. Justin took the call and told me to come on in. We got there an hour later and Justin met us at the door. He was great. He showed us around and took our car right in. The waiting area was very plesant. An hour later the car was all fixed and ready to go with no charge for the warranty repair. A really pleasant experience. When I purchased this Subaru a week ago, I left Toyota mainly because of poor customer service from our local Toyota dealer. I feel like I made a very wise decision. Thanks for a job well done!!! Russell Brown Asheville NC

Kim White

Great experience!

Dallas Strickland

Buying a car with Adventure Subaru was an amazing experience! The staff does not operate on commissions, so they are just highly motivated to finding you the perfect car. My wife and I just purchased a vehicle there and would happily make the 2 hour drive again in a heartbeat! It was an easy process dealing with the finance department, and no haggling because of their set prices. They will really work with you to make you happy and get you going on your way. All in all, an amazing purchase and amazing dealership!

Janet Conboy

Service maintains a smooth flow from checking in to checking out. Service advisors are friendly, professional and patient. They never do or suggest work that I do not need. I trust them completely. I’ll always go to Adventure Subaru first, instead of cheaper companies.

Spencer Fairbanks

I’ve never been inclined to review products or services online, so this is a first for me. I’ve taken my vehicle to get serviced at this location since I first bought my car here more than 3 1/2 years ago. I love my Subaru, but I’ve consistently had problems with the Adventure Subaru service department. Today, I can’t even get a service manager to call back so that I can complain about the problems in a more direct fashion, so I’m leaving this short review instead. As a result, me and my family will no longer be taking our Subarus to get serviced here, something we should have done long ago. The primary reason I started paying closer attention to the service issues at Adventure Subaru... I had many tire issues over the years that I took to the Adventure Subaru service department to look into (four separate occasions outside of my standard service). After much frustration, I took it to Seeburg and in partnership with Firestone, they found that my tire alignments weren’t being done correctly for multiple years, causing extreme wobble in my tires. Up to this point, I only ever got my vehicle serviced by Adventure Subaru and was very disciplined about having them rotate and align my tires. Upon hearing that my alignments were done incorrectly on multiple occasions, I complained to their service manager and was simply given a $40 credit. Most recently, they let my pregnant wife drive off in a vehicle that had 3mm (front) and 5mm (back) brakes with a nail in the tire, which after being measured by another company was actually 3mm and 2mm respectively. They never indicated to her that the brakes were low or may need replacement. While they may be very friendly to work with and I use to enjoy taking my vehicle to get serviced at Adventure Subaru, I have to recommend that people don’t use them to service their vehicles due to too many instances (only two represented here) of incompetence.

Lindsay Love

Overall, I had a good experience with Adventure Subaru but there were two things that kept this from being a 5-star review. 1) Our deal was pre-negotiated (vehicle price, trade value, add-ons etc.) prior to me even arriving at the dealership. It was intended to be a "sign and drive" pick up of my new vehicle however when I arrived the paperwork had not been done and there was nobody available in finance to complete my transaction which resulted in me waiting 2+ hours just to sign paperwork and get my car. I eventually had to drive over to the pre-owned office to complete paperwork. 2) Since this was negotiated beforehand, I was basing my purchase of the vehicle on the lot off the sticker and information available online. My sticker said the vehicle had 7 miles on it however when I arrived it had 69. Not the end of the world (I understand cars go on test-drives) but I was disappointed and feel it should have been disclosed to me upfront.

Frank B

Adventure Subaru is a top notch dealership. My wife is very pleased with the service and attention received every time the Forester is serviced.

Dan Rodgers

Great place for sales and service for Subaru. Clean and environmentally friendly environment. Friendly and knowledgeable staff.

Scott O'Neal

Great customer service, transparent pricing and knowledgeable staff. I appreciated the low pressure atmosphere. I will be back.

Scott K

Excellent service, friendly and courteous staff, quick turn-around, and great facilities. They even wash your car before returning it to you.

Ken B

I was greeted warmly and my Forester was serviced in a reasonable amount of time, and they washed the outside of my vehicle.

Jon Schumacher

Looked at upgrading my outback for a new 19 Ascent. This dealership gave me less money for my trade because there is a stop sale on the outbacks. Apparently there is a transmission issue that Subaru cannot figure out and they are charging me for it (in trade value) because the dealer cannot resell it until Subaru has a fix! This is terrible customer service! Look elsewhere when buying a vehicle! Update 11/30/18: Adventure replied to my review with some nonsense. I work for a dealership that sells another brand. There was no miscommunication when I was working with Adventure. I ended up buying the brand that I work for because of the problem with Adventure. We wanted an Ascent (my wife loved Subaru) and when they hit my trade low and I found out it was about the stop sale, I was upset and out on the deal which made me buy a different brand. This is about the Ascent deal I worked with Adventure. Not the vehicle I ended up buying because of Adventure.

Eric Smith

We just purchased a certified pre-owned from Adventure Subaru and it was an excellent experience. Kent helped us over the course of several visits, and he was friendly, eager to help, and up-front through the whole process. We got a good price on a great car, and they were very fair with our trade-in. We’ll be back next time we need a car!

Virginia long

My radiator was leaking had to coast into parking lot manager was awesome let me leave it till that friday . Manager even let husband change out radiator which saved use money . So friendly caring people helped us even tho we didnt look at any vehicles just saw i needed help . Thanks adventure subaru yall are awesome!

Chad Coldiron

This is a car lot that knows how to do business! Justin Bulla and JT Crawley went the extra mile for us late last night and put us in one of the cars of our dreams. They even gave me a great deal on my trade in (I thought they made a mistake when they wrote that part down) and made us feel very comfortable. Can't thank you enough for your great service. I would recommend this team to anyone!

Greg Schneider

Sold us a great vehicle at a good price. Customer care A-1

The Life Expert

I have purchased 4 vehicles from Adventure. Its hands down the only dealership ill buy from now. I love the no pressure sales staff that lets you think things over before committing! All cars purchased were VERY clean and the first oil change is always free!

Timothy Overholt

Great sales team and great service team. No complaints. Best dealership I've been to.

Denise Young

Danielle spent several days, looking for the perfect Ascent. I absolutely love this vehicle!! Travis helped me learn all the special perks.

Pepper Lewis

Really helpful great people who take the time for you and not just the car.

Krazzie Ken

I bought a 2019 Crosstrek and so far I love it! The people were easy to work with and very friendly. Ian McCormick was a great salesman! They also have a very nice snack bar!! I would recommend this place to everyone!

Anthony Adams

Everything was good with the oil change and tire rotation. however, my Outback was on the recall list for the radio issue and was completely blank at my service visit and the Advisor stated that they would have to order a new one, that the current one was dead and they would call me to schedule an appointment to install the new one. That has been a month ago and still no call and still no radio, no backup camera etc. Not good service

Jason Boyeskie

Quick service as always, did a recall even though they thought they might not have time for it, and tire prices that are more than competitive

Claire Moffitt

I bought a used car from them and they were great! We worked with Daniel and he was super helpful, they worked hard to get financing for me and even stayed late in the evening. Overall it was a great experience.

Cissy Astre

The staff are always super friendly, helpful, & the service is outstanding. This is my first Subaru but definitely not my last.

Susan Summers

Totally different buying experience! No back and forth negotiating. The first pleasant car buying experience. And of course the Subaru is an easy car to sell. Will be going back anytime I’m ready for a new vehicle! Thank you Robert Dresher!

James Smith

Best car buying experience I've ever had. Aubrey was extremely knowledgeable and helpful, as was Mike. Zero pressure, zero rushing. Didn't know buying a car could be that painless.

Terry Lee

Great overall buying experience. Chad Gowens (sales rep) amazing. Not enough space or words to describe his efforts. TG Capwell (sales mgr) terrific at supporting positive perception of Subaru vehicles and Adventure Subaru in particular. Travis Spencer (delivery specialist), outstanding. Randy Green (registration and supplemental warranty sales) a disaster. His efforts to convince us to purchase the "warranty packages" was contrary to all of Subaru's efforts to create the image of a quality product. Part of my "next" Subaru purchase at Adventure Subaru with include my refusal to go into his office. This phase of Adventure's sales process needs to be revamped to be in concert with all the great work that the rest of their team does. Are you reading this Mr. Owner?

TAMMY MITCHELL

A place that makes you feel like family!

Suzanne Adams

First enjoyable experience buying a car. Very relaxed atmosphere and no pressure. Love that they’re an environmentally conscious organization, and that they donate so much to the community. Couldn’t be happier with my purchase and Dee was a great person to work with.

Lucy Adams

Love my Outback Subaru and the service! It's a good facility, for everyone & they have great coffee while you wait.

Jason Leek

I love my Subaru. I went in to the service center for issues with software of the navigation/entertainment system on my 2018 WRX. Turns out there is a service bulletin. It would have been appreciated and appropriate for Subaru to advise me of the bulletin before my frustrations peaked. I hope that in the future there is a more appropriate response to, and communication about known issues(Service Bulletins) with my vehicle from Subaru. I initiated a service with Subaru after being unable to answer a phone call hands free while driving(the last straw). A software update was performed while I waited approximately 1 hour, which has resolved this issue for 2 weeks thus far.

Linda Pullen

I had the best car buying experience in my life here at Adventure. My sales person was Stephen Walker, who was very helpful in showing my all my options with the model car I wanted to buy. TG in Finance was helpful as well. They had a great selection of cars available, and were easy to work with when I wanted to wait for a certain model/color that was in transit. Financing was a simple process, as was the final contract with Randy. They have a great showroom and the staff were all very friendly and knowledgeable. Additionally, since the sales people are all on salary, they don't hound you to death. After I bought the car, I had another appointment with Calvin, who ensured that I knew how everything worked on my new auto. I highly recommend Adventure Subaru to anyone wanting to buy a new (or used) car.

Elton Mills

Yessir, y’all always do a really great job every time we come in.

bruce bieschke

Adventure Subaru is without a doubt the best dealership I have ever had to deal with. Friendly and courteous, and they always have gone above and beyond for me. They actually do go the extra mile to make sure that you are well taken care of!

Helen Huckabee

Service work done. Rain guards installed. Great place. Love my Subaru!

Jacqueline Lovelady

I went for a service recall. They are under construction and still have great service and are very organized in getting you in and out promptly.

William LaRue

Great place. Good service. Nice photo pics. Clean car!

Mary McLain

I was hesitant on going here because we just wanted to look. We aren't ready to buy. Usually as soon as you get out at a car dealer you feel harassed. Not here! Our salesman was so helpful. Told us all about the car we were looking at and never made us feel pressured! Gave us his card and off we went! That really helped us want to go there when we do decide to buy!

Jolly Li

Adventure Subaru is an awesome place to buy a car. I bought a Subaru Forester XT in 2011 and recently trade it in and got a new car. 8 years of nice experience, both sales and service are every professional and helpful, no complains.

Matthew Francis

Love the folks at Adventure, a great car buying experience with absolutely no pressure.

Feng Jiang

I always like their place for car maintenance, even though none of my cars is Subaru. I can book car service online. Their staff is always professional and kind. The waiting area is nice and clean.

Robin Bryant

The service department was friendly and helpful had courtesy shuttle.

Valerie Robertson Brennan

Excellent service! I love this place.

Neil Tracy

I had warranty work done on my car. The service manager kept me well informed about the progress of the part being ordered/shipped. He kept me informed during the day of repair! The repair was quick and I was back on the road! Love these guys!!!

Travis Spencer

The only place to buy a car. The Love Encore Delivery Specialists changed my life!

Richard Sawyer

Best car dealership I've ever been to.real great attitudes and NO PRESSURE. Best price I've ever gotten on a car

K N

Service Dept takes twice to three times as long as what they tell you on the phone.

Charles Whitford

Friendly people, they helped my wife and I with what we needed done. Their pricing on services for a factory service shop were reasonable as opposed to lots of other dealer. They are expanding their express service center significantly. Only draw back for this dealership is location, but it could be worse.

Michael Henson

No one would talk to us so we left and bought a Toyota 4runner.

Paul Smirnoff

Was in the market for the first brand new car of my life. I found the car of my dreams on their website. Price was good but they helped to make it better! We drove over two hours to get there. Both hubby and I were nervous, hoping that we weren't walking into a game of bait and switch as so often happened when we lived in LA. To our relief, the price paid was the price agreed on over the phone! And Shannon was so good, so patient! We got lost fairly quickly in Fayetteville. She came out twice; on our way to and our way outto lead us to where we needed to be! Above and beyond the call! T.G. was a delight and Mike was a dream to work with. If you just want to get a quality car and get on with it, Adventure is the dealer for you! We WILL be back for the next Subaru!

Carolyn Lonsdale

Made an inquiry about an auto listed online, and John P. was quick to get back to me. Had it pulled out and ready to drive by the time we got there. After spending time with John, we are buying, a different one but he was very patient as we looked. Very professional.

Michelle Beauchaine

Very nice people. Brought my brother's car in for recall issues and they gave him a beautiful loaner so he could get to his appointment. Had his car finished exactly when expected.

Mary Jean Parker

Everything about our new car purchase at Adventure Subaru was great!

Jessica Sunshine Rockson

Always friendly and helpful. Great facility!

Jessica Stovall

We love Subaru and the dealership, but we've been pretty disappointed as of late. The struts went out in my 2018 Outback. I have also had issues with my gas gauge (which now I know theres a recall on but nothing they can do to fix it) I ran out of gas on busy highways, with my two kiddos 2 times before I got the email about the issue. This visit, I drove an hour to the dealership with my kids who are 5 and 2, to have the strut replaced. We were there for 2+ hours and when we left and I got off the interstate I could hear it rattling again. I called back and told them I could still hear the sound and had to go through the whole process over again after they just had it in front of them all afternoon. I don't know what the process is for servicing like that but If they had just driven the car they would have heard it themselves and I would not have to plan another trip back to the dealership right after Christmas. Things happen, i'm a very understanding person and never share my disappointments but this one was kind of a big one for me and then I got the email to rate and review so I decided to share my thoughts. Hopefully in the visits to come, Adventure Subaru will provide the outstanding service we know they can.

Lindy Domke

I had a recalled piece replaced. I didn't have to make an appointment. The service dept was really friendly, service was quick, and waiting area was nice.

Brian Garbutt

Great Service and Great vehicles

Jon Huffman

Steve Kroon is the best service advisor I've ever had. I followed him after he left Russ Daniel's debacle at what was once a great dealership!

robert hodges

I have never enjoyed buying a car before until I met with Kent Walker. I actually looked for almost two months and Kent was great every time I called or showed up at the lot. Very patient people. I would recommend any one looking for a new or used car to stop by and see what they have. Zero pressure from them and great people to work with. Thanks again Kent for all your help.

Sam Gray

I was needing parts for an older model Subaru. First filled out the form on the website about what I needed and it said they would contact me ASAP. That never happened so I came to the dealership and ordered the parts the next day(this was a Thursday). I was told the parts i needed would be there in two days (which would be a Monday)and they would contact me in two days. That never happened.. Concerned I called the parts service and he said the parts wouldn’t be there until Thursday and he would contact me. That never happened... Without a vehicle I wasn’t able to make it there until right at 6pm closing time and was told that the parts guy left early. I came straight to the dealership for quality service and that was not the case at all.

Shelly Lee

I love my new Subaru. I highly recommend if you’re looking for a new car Adventure Subaru is a great place to start. Easy and hassle free!!!

Crystal Christo

I took my new to me Subaru Forrester to Adventure Subaru recently for regular maintenance. When I called for an appointment the service manager was courteous and made sure I understood how to reach the dealership and which exit to take from the newly rerouted interstate which was very helpful. I arrived a little early for my appointment and was greeted by a service associate as soon as I pulled under the canopy. She apologized immediately that it might be a little while before they could service my car but would work it in as soon as possible. I was directed to a beautiful large waiting area complete with a complimentary snack and beverage area,. comfortable seating, and a warm inviting fireplace. I had just finished a cup of good coffee, a little snack, and had gotten into my book when the servious associate came to tell me my car was ready. What a positive experience. During the quick checkout she answered my questions and showed me where to pickup my car. All in all it was a great experience.

Donald Nageotte

Best place to buy a new Subaru. Wonderful staff.

Kyle Rodgers

It took an hour and a half to patch one tire. And I still give them 4 Stars!

Ken Vaughan

Best car dealership in NWA.

Darran Stephens

After having my vehicle in I no longer agree with how these guys operate. I asked them to look at my washer fluid reservoir to see if it had a hole or a simple tube disconnected. And to let me know and we would go from there. I got a call the car was done and that a tube was disconnected. They took liberty in fixing it then told me it was gonna be $15 in labor since they reconnected the hose. I did not give consent to the repair but they did it anyway without asking. When I got there to pick up my vehicle and pay the "$15" it ended up being $28. I said what about the $15 you said on the phone? He said excuse me? I said first I said not to fix anything without consent first as I was there for recalls and the complimentary diagnosis. He got frustrated and said don't worry about it ill take care of it. Very rude. Don't fix something on someone's car if they haven't given consent to fix it.

Diane O Border

our experience with Adventure Subaru was terrific! no pressure. good direction. great product. wonderful customer service. will be buying from them again!

Kenneth Engstrom

Always thorough and efficient. Staff explains all service that was performed. I highly recommend this dealership and Subaru Outback vehicles.

Drusilla Atchley

I have NEVER EVER had such a positive experience buying a new car as I had at Adventure Subaru yesterday. As soon as I walked in I was greeted by Robert very professional; got me started with Dereck until my salesman was finishing up with his customer he was working with. The Ian took over and took me to look at and try out the vehicle I wanted; and purchased. A Forester Premium.. Love it!!!’ I was never pressured at any time. Ian was very helpful and I felt and treated like family while I was there. I witnessed TEAM WORK the entire time I was there. If I could give more stars I most certainly would !!! If you want to buy a Subaru; I most certainly can vouch for this one ... like I said I felt like part of their family . Randy took his time with us with the financial paperwork and was patient and helpful with any question !! Thank all of you for being so kind: friendly and helpful!!!

Steven Kitchens

So far they have been great. Low pressure atmosphere, nice people, fair transaction.

Wallace Johnson

This is how you do business! We were ready to trade in our 2015 Outback for a new one. We went in thinking that the trade in offer would be much lower than what we were willing to accept and that we would have to sell it ourselves. To our surprise, they far exceeded what wanted. Shannon is an outstanding sales person, very patient, as we tried to decide if we wanted to upgrade to the Assent or stick with the Outback. We found the vehicle we wanted and wrote up the deal. We added a couple of accessories, which they added while the car was detailed. This was one of the smoothest car purchases ever. We LOVE Adventure Subaru! We are loyal customers and will be back for an Assent soon!

Kate James

Incredibly easy and convenient buying experience. Kenny went above and beyond to find me a car I actually wanted in an extraordinarily short time frame. Everyone I spoke with at Adventure was courteous and helpful. Cars are fairly priced and finance doesn’t try to sell you things you don’t need. I love my new Impreza and my new Adventure Subaru family! I can’t imagine buying a car from anywhere else!

Tom Barlow

No words can better define my experience working with Adventure Subaru than "Fantastic". Chad was professional, highly detailed and went the extra miles/hrs to make sure our buying experience was memorable. I feel since I had to reach out to all Ark dealers as well as surrounding state dealers to find my car, I'm an authority on who treated me the best. Yes, Adventure lives up to their top dealership recognition. I highly recommend this dealership.

Patty Commerford

I bought my 6th Subaru (5th Outback from Adventure Subaru )! My long time salesman, CE Barnett, had retired and had to find a compatible person. Kenny Boyette certainly fit the bill! He treated me with respect, gave me a great deal and became a trusted advisor. I enjoyed working with him and Cayla in my training session to understand the new technology that wasn't on my 2015. The whole Adventure Subaru team knows what it takes to keep customers coming back! Thank you!

Matt Musial

I trust both my Subarus to Adventure Subaru. They provide outstanding service to my cars and they always professional, polite and helpful. I wouldn't go anywhere else to have my service needs completed.

Kogburn TTV

Went in for service and had a great experience. Employees were approachable and very knowledgeable about their vehicles. Nice, clean waiting areas with plenty of snacks and coffee. Play area for kids and a jar of dog treats!

Steve Kennebeck

I love Subarus, this dealership - not so much. It took months to get an appointment for a safety recall (good thing nothing bad happened while I waited). Instead of taking two days as I was told it was over a week. I was given a "loaner" only to become a mobile advertisement with the gigantic letters on the car. The facility was crowded and chaotic, the people at the service counter were snarky. And even though it's a small thing, the fact that they charged me for an oil filter even though the recall service required the oil be replaced was petty and an annoyance that could have easily been avoided. Next time dealership service is required, I'll try another place.

Anthony Boyce

Just left this place. Walked around for 20 minutes, inside and out. Not one person said a word to me which is odd because i was in my work uniform that clearly indicates that i make over 100k a year! They just lost 2 vehicle purchases.

Brian Smith

The fine folks at Adventure Subaru deserve every accolade being thrown their way on these reviews. Top to bottom, the best car-buying experience I've ever had. Stephen Walker, our salesman, was a true professional and provided a no pressure, comfortable, and easy-going experience for my wife and me. We were offered a fair price for our trade-in up front, which really surprised me. Thanks to J.T. for a good experience in the finance room too. No hassles, no pushiness, and just an all-around pleasant environment to be in at Adventure. Also, the most well-stocked courtesy beverage and snack counter I've seen in a dealership. I'll find it very hard to ever consider doing business with another dealership after today. Thanks again to the whole crew and look forward to heading back for service down the road!

Stephen Barthel

Best dealership I have ever felt with! Most courteous, customer oriented staff.

Bonnie Cameron

Took great care--taking care of car. Were polite and professional. Very pleased with dealer's service deptmt!

David Borum

Did great job! Found my problem was a light left on instead of something more serious. Brandon and tech were awesome to work with! Regards David and Debbie

Randy Northrop

Went for 7.5k interval service. Bill higher than expecting, ($120.00) but didn’t say anything. Got home and that day received in mail a flyer indicating 7.5k service includes lube oil and filter, tire rotation, and inspection. Right below that it compared their price with other competitors for lube oil and filter. Theirs was listed at $69.95. Looked at my bill and noticed they put on engine air filter at $21.00 (which they did not ask me about, and I didn’t ask for) so taking that off my bill was done to $99.00 not $69.00. So called in and they said come back and they would take care of it. So drive back down (25 miles each way) and they said I have a tire rotation which was $20.00 so it was correct. The issue for me though is that their brochure with pricing is VERY MISLEADING. It leads you to believe the pricing is for their 7.5k interval maint. And it is not. It only covers the lube oil and filter. In addition, I was not asked nor did I approve an engine air filter be put in. NOT HAPPY. Randy Northrop

chris fields

Great experience, my salesperson Shannon was the best. Shannon helped me have the best car buying experience ever from the beginning to the end. Everyone was nice and so helpful, I would definitely consider buying again from Adventure Subaru!!!

Joseph Cullipher

Had a bunch of warning lights come on my Forester and they Diagnosed the problem. However it was going to cost a lot of money which I didn't have. Justin Littrell, the service guy helping me, tried to see if he could get an extension on my warranty since I was over my milage but could only get a little discount. But thanks to Justin I remembered I had extended warranty. He worked with that company and now I'm getting my car fixed for very little out of pocket. Thank you Justin! Now I have to wait for the service to actually be performed. I will make another post then.

Chris Sanchez

Great customer service,friendly staff ! Just one long wait for a minute I thought they were rebuilding my engine when I just came for an oil change. But I had an appointment at 8 got here at 7 50 gave them the keys and I didnt get keys back till 9 when I just came for an oil . I usually do it myself but I come here just for a quick and easy oil change but if it takes a hour , i might as well do it myself . Other than that great staff

Gwen Mefford

They are always attentive and helpful! They offer services that best suit your wants and needs! Thank you!

Martell Brown

Was suppose to meet with the Subaru specialist to go over the features for our new Outback. Unfortunately he was double booked and was not able to see us. Cayla stepped up and answered all our questions and more. She went above and beyond to make sure we were taken care of. Thank you Cayla!

Michael Votsmier

Great and friendly service. One problem not resolved.

Hope Karpen

Getting a new 2019 Subaru ascent and it is beautiful and everything's working out perfect would definitely recommend Adventure Subaru

Gerald Koym

Great fast service!

Ray Wilson

Outstanding customer servíçe

S D

they would get a zero star if possible! They lost a sale due to horrible service - had everything set up over the phone and was ready to head there to purchase a vehicle - only to get the response that the owner was driving this particular car we were going go get so it would be a day or two before we could actually come and get it because - and I quote - “the owner is particular in what he drives so will be a day or two before he picks out something else to drive” - are you kidding me?! we are a 2hour drive away and this was the only day we were able to come for at least 2 weeks - so we decided to take our business elsewhere

Mary Bakke

Great service at Adventure Subaru, we just bought our second Subaru there.

Lisa Collins

I loooove my Subaru! The folks at Adventure are super nice, even stayed late to close my purchase. (There had been a storm that afternoon and we all went outside to see the double rainbow

Judith McClure

Best vehicle purchase experience we have ever had. Kenny was very informative, patient with us, and no pressure! Highly recommend Adventure Subaru for your next vehicle.

Jules Brandywine

Our salesperson Danielle is awesome and great to work with! She was very helpful and answered our endless questions quickly, knowledgeably, and honestly. Danielle was so kind and patient and went out of her way to accommodate my severe allergies and my mothers disability. My current Forester (that I love) was purchased from Adventure Subaru in 2003 and is still going strong with 200,000+ miles! I am so pleased my parents decided to get a new 2019 Forester and they are enjoying the new, very comfortable seats and stylish upgrades Subaru has made. We really appreciate the level of service and integrity Danielle has given us and highly recommend her and Adventure Subaru to everyone!

Dixie Dalrymple

Very friendly and courteous staff. Very knowledgeable and professional as well.

J-Kirk 479

Always get the best of service! Couldn't be more satisfied with how I'm treated as a customer.

Bryan Clardy

very transparent dealership. Reminds me of the old Saturn experience. Got more for trade in than I expected. Heather was our sales rep. she was very patient and knowledgeable.

Grace Garrett

Wish this place was in Bentonville. I hate driving to Fayettville just for car service. Love my subie.

Barbara Kelley

Dee and the staff were all very friendly and helpful, they were very patient to review all the different options. It was late and rainy but I never felt rushed to make decision! I really appreciate all the help, I had not shopped for a vehicle in over 10 years and it was a pleasant experience.

JB Portillo

Great service, quality product. Love my Outback!!

Heidi Hart

Amazing buying experience! Dee was so kind and helpful! Nick and TG were great too! Everyone worked together to make sure I drove home in the car of my dreams!

Don McCaskill

Friendly, timely service. I am always confident in their work. They are also active in worthy social causes!

Jared Rupp

I would like to say that Adventure Subaru wasted my time by telling me that the Civic SI i was to come look at was in great shape with a "Clean Carfax". After a 2.5 hour drive, (one way; 5 hour round trip) I looked at the Civic SI and there was hail damage on the roof and trunk and hood that even Ray Charles could see. It appeared that the vehicle had received paint and body work on the passenger front fender and bumper of which had dirt in the paint and the gap from the door and fender was rubbing and not allowing the door to open properly. I felt lied to and told everything I had wanted to hear just to get me to the car lot and as I'm explaining to the sales manager what i had seen from the car from only a few minutes of looking at the car, he tells me that they have great deals on a Subaru today.

Deborah Mcdaniel

Good place nice people

Jason Mosher

Used lot had some of the worst auction cars I've seen. Bent doors, smelly, steering wheels literally with thier foam falling off. They were not local trades and not worthy of being on any Subaru lot. This trash belonged on the corner lot of Uncle Al's buy here pay here. There is an alarming trend in the area to use auction cars to supplement inventories and price them like quality local trades. Subaru is not alone. #dontbuynwacars #dontfeedthetrolls

B. R. Black

Overall, I've been very pleased with the original sale and the dealership support for my 2015 Forester with 65,000 miles on the odometer. Just finished a 5,000 mile trip to that included states from Idaho to Arizona, snow and rain, Interstate highways and rocky roads over mountains in Utah where our company was 4WD Jeeps, 4WD pickups, 4-wheelers, and fellow Subaru drivers. It's been a great car that holds all our "stuff" for travel and still allows my wife and I to explore back roads in National Parks and National Monuments... including the ones that say or should say "4-wheel drive only"! With Eye-Sight looking out for us, it's been the easiest car to drive that I've ever owned.

Domonic Caldwell

Super friendly staff and very helpful

Taz Miamor

I love Subarus! I own a Subaru and I worked for Heuberger Motors Inc. in Colorado Springs, Co. So, I give Subaru dealerships 5 stars. Period!!!

John Joseph Ray

Great service! I bought my car there new nearly 8 years ago. And it still runs great, like new! No complaints.

Alecia Trentham

Dislike! Wasted several hours of our time needlessly because they offered WAY below what our vehicle has been appraised at. It is appraised for 6k & they only offered 3k. So frustrated & wish I hadn't wasted my time or theirs.

Ann Chitwood

This is my second Subaru from this dealership. CE and the others in the process were wonderful. The only thing I didn't think about at the time was I wanted the rain guards for the windows and the weather floor mats. I think those are necessary items and should be included.

Kimberly Morehead

Great staff and great place to buy a vehicle. Big selection and no pushy salesman.

Patsy Recio

I love adventure Subaru. I always feel like I'm visiting friends when I go there for my vehicle services. They do a great job and will help you with whatever you need.

Judy Barrett

As always, service done promply & efficiently.

Jessica Kitchens

Very pleased with our experience. No pressure sales and finance. Would highly recommend to others.

Scot Harlow

My problem wasn’t fixed. I still have a burning smell coming from my car.

Vanessa Martinez

Went to the used car section not expecting to buy but look, Robert made the process so easy and we ended up buying there! He made my first car experience amazing, and I could not be happier with my Subaru. Thank you guys, we will definitely be back to buy my mom a new car. Definitely recommend to everyone anywhere.