Reviews of Acura of Fayetteville (Car Concessionaire)

Scot Spurlock

James Pierce definitely took care of Stacey and I. He even went to another dealer there to help her with the Acura she bought. Definitely will send people his way for cars & trucks.

Sheri Brooks

Great service Dept...it’s why I bought the car

Julie Neighbors

Very prompt and professional!

Kris Knight

sales manager todd made my experience easy and informative. large selection with endless options to choose from worth checking out.

Rachel Burton

Gary Gaertner sold me my MDX and couldn't be happier with his professionalism and patience. He was laid-back, gave me the information I needed to make a decision without applying any pressure, and worked with the Acura team to get me a price I was very happy with. Service was excellent ***except*** the new car I purchased was not cleaned on the inside - windows were covered in a layer of something, dust on all surfaces. My husband expected when I took it back to have some accessories installed that they'd detail it but it came back in the same condition on the inside. If Acura paid more attention to those details they'd get "Excellent" across the board. For the money spent I'd expect to drive away sparkling. Overall, great experience, great people. Would purchase there again no question.

Jill Marley

Made an appt for an oil change and rotor resurfacing. I arrived at 10:30am and was told it would take 1 1/2 hours. Before noon I was told they also needed to replace the battery (covered in full by warranty). So they offered me a loaner since it was going to take a little longer than expected. Then, they brought it over and traded me out when it was all finished. Top notch service for sure!

Jason Pyle

These guys gladly took my all my wife's money and sold us a lemon, and say they can't help. I wouldn't buy from these ppl ever again. We needed a good reliable ride and now we have an expensive lawn gnome.

Christopher Jones

Bought a vehicle here motor was bad but they gave us a year newer and less miles for the same price. They made it right. Don't see that to much anymore.

Joe Piontek

Pretty painless experience. Chuck treated us very well. He showed us all of the ins and outs of our new car. I would recommend Acura of Fayetteville.

Jeniffer

I had a wonderful experience here. The most kind salespeople, and also very professional. They spend quailty time with you, and are very patient. I highly recommend this dealership.

Debra Byrd

Great service, friendly, helpful, knowledgeable staff. There service/vehicle maintenance is excellent. The sales staff is helpful to find whatever price point of vehicle I need. Whether a new car or used car vehicle.

Southern bell330

Perry from the Acura lot is definitely the man to go to! If I could give more star's i would in a heartbeat the finance guy's are great also, Thank you guy's again for being as amazing as you are and working with us even during after hour's! If anyone need's a vehicle these guy's here can work magic!

Tim Bryniarski

These will help! Love their General Manager.

Monte Terry

Great experience, as always. CSR Kim is the best I have ever dealt with!!!!

Deanna Martin

We had the best experience we've ever had with any car dealership when purchasing our 2016 Acura TLX. Very easy to work with, honest, and flexible. John Bradley made the process very easy, and the finance guy was fantastic! If I ever need another car, this will be my go to place for sure! Thank you!

Jared Cypert

2018 TLX A-Spec I won’t go anywhere else for service. They’re the best. They always offer me a loaner but I just hang out. Starbucks coffee in the waiting area and sports on the tube. GM Chris Everitt is a great guy. See him if you need anything.

K Jackson

Scheduled to have my car serviced ... everything was done in a timely manner.

Sam Valle

Great customer service. I will keep coming to this Acura because they have a great team. Thanks for taking care of me.

Michael Morse

I would not take my car anywhere else. I will also not purchase any vehicle other than an Acura. I have been a loyal customer for 30 years and bought multiple vehicles for myself, my wife, and my son. They go over and above with their service and attention to detail. They make sure the job is done correctly and to my satisfaction. I give them the highest rating.

Ajay Menon

Very polite and professional salesmen who are willing to work with you and make sure that you leave the showroom with a smile. Very good experience. Knowledgeable people to help. This is the place to go.

Cameron Seward

Special thanks to Michael Cryder got me exactly what I needed quickly and gave me advice which was very helping and friendly. Thanks a lot. For all oem parts I'm a loyal customer.

Lauren Meyer

General manager of the Acura store was very loud and abrasive. With no customer service skills to report.

R Allan

James , as always, delivered an exceptional buying experience. That’s why this was our fourth car purchase from him. Also, Joel and Dan did a fantastic job as well. Your team is why we drive 2 hours to do business with your dealership. Thank you. Robert & Stacia Hall

Marilyn Makela

Joel Schiff is such a delight to work with. All car salesmen should be like him.

Bob Buchite

A car dealership

David Koprovic

Sam helped me find a car matching my needs and budget quickly and easily.

Christy Booth

Staff is always very courteous. I have never felt like I was being "upsaled" and any recommendations were appropriate. Staff always will do give estimates and very nice about spacing out recommended services if needed. I have never felt pressured.

Sung Man Lim

Everyone is so professional & kind especially, the front desk personnel. This was my first visit and I was very impressed.

Keena Vernon

Jeff was calm and not pushy. He was more than willing to work with me and deliver the perfect vehicle based on my needs. Although, I didn’t purchase a vehicle on that visit, I will be returning to make that purchase.

Kay Lynn Looney

Car is always clean when I pick it up. Always get grateful severe there

Tim Hixon

Fantastic dealer! Bubba Caple brought us to this dealer to look at the 2015 TLX, because we were looking at different options and could not really find what we were looking for in a used Acura on his lot. In fact, the very car we were looking for was already sold. So after spending time with us (several hours, in fact), he had us check out the 2015 TLX. After my wife and I test drove it, we were in love. Bubba introduced us to Todd Henley (who sold us a new 2005 Honda Accord 10 years ago), who went over all the financing options with us, and helped us get this car. WE COULD NOT BE HAPPIER!!! And that should always be the goal of a car dealership. Thanks, Bubba and Todd!

Monica J

My Acura MDX was having battery issues. Since the battery tested as "good" at a local store, I looked to the Acura service team for deeper diagnosis. They resolved the issue and while it took one additional trip to figure out the problem, they took care of me. Thank you Adam and team!

Jonathan Guzman

The service department was friendly enough. They even let me talk to the mechanic for more info on a repair. My only gripe is that there was a sign hanging in there about “wanted trade ins” but there was no info on a ballpark range of what the value for those was. Maybe that’s just a ploy to get you to talk to a sales rep. Either way I have no interest in buying a new car but it would have been nice to know

Marilyn Morton

You have a gem in Ryan Stewart in your Service Department! I have been using Ryan for all my car's service needs for years, even before he was with your location. He is always upbeat, helpful, and knowledgeable! I am SO VERY thankful for him!

Thomas Smith

Andy Clark did a great job with information about the vehicle and coordinating all the aspects of the sale.

Marvin Le

I bought 3 cars from Acura of Fayetteville and each time it is was a wonderful experience. The salesmen was kind and also very professional especially Chuck Z, and Jeff the manager. They spend quality time with you, and are very patient. I highly recommend this dealership. Thank you - Marvin Le

Guy838

It's alright, I got my car from here.

Scott .

Great service as always. I always wait and they have a nice waiting area. Certainly I’d recommend to anyone. Two enthusiastic thumbs up.

George Taylor

Love the services these folks provide to their customers.

Matthew Weitzer

Lacey was able to get my TL in with short notice and they were able to get our service done very quickly. Thanks!

Gary White

Excellent service department! Everyone was super friendly and helpful. Jerry helped me to get my car in with no notice. I would recommend this dealership to anyone looking for a great car and service.

Marie Blankenship

Always a pleasant experience, friendly fast service.

Beaver Lake Pump Dauphin

I bought a used Acura and took it in for a recall The service department here is friendly and efficient. I highly recommend them

Tom Pearce

Great job

Micheal Jones

very nice and polite

Dan Allen

Great service

Suzanne Easley

Highly recommend! Very pleased with the sales and service department. Everyone was friendly, helpful, and overall great experience!

Brandi Scoggins

My family and I having been purchasing vehicles from Chuck Zieammerman and Acura of Fayetteville for many years. We have always had a wonderful experience. The staff has always been warm and friendly. I purchased a 2016 Acura TLX, and it was a smooth process from the test drive to driving off the lot with my new car. Thank you Chuck Z and Acura of Fayetteville for all of your help in purchasing my new 2016 TLX. Brandi Scoggins

Anita Doney

Friendly, personable, and quality service.

Annie Holman Kratkiewicz

Fantastic customer service always from Acura of Fayetteville!

Shanda Sloan

Chuck and Jantzen...great guys. Excellent service, and got a unbeatable car. Thanks for a great experience.

Tabatha Wagner

We bought our Acura MDX 2012 from them and had it less than 6 months driven it less than 1000 and had engine failure. They wanted is to pay $19956 for a new engine, which is more than the value if the vechicle. When we asked what the limited implied warranty meant and would that cover anything, we were told that it was the same a as is and no warranty. Every displeased with the customer service and feel ripped off.

Steve Vowell

Very good service. They do everything they can to make the experience smooth and hassle free

David Licata

Always courteous and prompt in the service department

Cathy Hunsucker

Had a very good experience here on a hot Saturday! Went to look at another car entirely and ended up in an Acura, which on day 2, I am loving! Chuck was great! Thanks!

Laura Smith

Jonatan Reyes went above and beyond in helping me get a new car! Very helpful and knowledgeable.

Jaggunaidu Vandana

I really love the customer experience there. I worked with Chuck Zimmerman who is the sales consultant and Joe, his boss. They are really nice people. Acura rocksss!!!

John Lisicki

I would run as fast and far away from this dealership as you can. I found their business transactions to be as unethical, as they were unprofessional. We had a written contract, agreed upon price, as well as additional equipment to be installed. Three days before we were scheduled to pick up the car, our salesman informed us, the GM sold the car out from under us. In a luxury car market with this much money at stake as a consumer you have many options. It's hard to imagine this was the first time they have conducted business like this. Suffice it to say, my advice is to avoid the possibility of this happening to you, deal with any other dealership but them. We attempted to resolve the issue with the sales leadership and our calls were never returned. The Acura vehicle is of outstanding quality with a history we feel second to none. This dealership however, is one we will never return Avoid this headache for yourself and deal with any other Acura dealership other than this one. Trust me, run before you get "burned" like we did.

l hills

Dominque is a professional, knowledgeable salesperson. He bent over backwards to make sure I was well informed and completely happy with my SUV purchase. There were never any high pressure sales tactics. I would highly reccomend him.

Angelina Bassett

In and out quickly. Very friendly and knowledgeable.

Adrienne Murphy

This was the easiest and most pleasant car purchase I've ever experienced. It was fast and efficient (a complete 180 from our last car buying experience at a different dealership, which was incredibly stressful). Rick Kellogg and Todd Henley took great care of us. I won't hesitate to go back for future purchases and service.

Miguel A. Alvarez

Very pleased with the service so far.

Reginald James

I brought my vehicle in for adding a new remote key. I was greeted within seconds of walking in the door. Kim was very knowledgeable and helpful in my first experience at this location. We will definitely be using this location exclusively for maintenance.

James Rankin

Traded our 2010 Acura TL in for a newer TL. Great car and great service at Acura of Fayetteville. Treated well by Jantzen and crew.

kay purifoy

Kim and Ben took great care of me as always! I highly recommend Kim or Ben if you have to go in.

Jackson Hewitt Tax Service Smith

Great salesman. My 2nd Acura MDX. Love it.

Frank Belliss

Probably the easiest car sale known to man. We purchased the same make, model and color of car to replace our old one. 8 years newer - 123,000 miles less. I had not kept a new car over 2 years for most of my adult life but loved this one so much didn't even look at anything else. Made the deal on line and over the phone. I had purchased the first one through this dealer and appreciated their courtesy at the time of the sale and when we had our car serviced. We didn't drive the new car until we drove it off the lot - papers signed and it was ours. We love it and Acura of Fayetteville.

Ben Rodgerson

I have a 2004 Acura TSX (Navigation Model), which is, without a doubt, the single best vehicle I've personally ever owned. Plus the dealership was very friendly, and notified me about recalls on the vehicle, had me bring the car in, and repaired it, completely free of charge. The associate I spoke with was "A.J.", who was very nice, and seemed knowledgeable. My next vehicle will definitely be an Acura.

Michael Cryder

Come look at the new Acura or get yours serviced

Joel Schleiff

Kim got my MDX in for its service and back to me promptly as usual. They even washed and vacuumed it for me. Efficient and friendly customer service!! Top rated!!!

McKenzie Clark

Finally decided to switch from my Honda of 11 years to an Acura and couldn’t be happier. The people were great and I couldn’t be more stoked about my 2019 Acura MDX!

F. Lee Green

This is my second Acura from Acura of Fayetteville. I have always been impressed with the professionalism and friendliness of everyone from the receptionist to the Service Department to the sales dept. They always treat me like I am important and deserving of their full attention. I love Acura vehicles but part of what keeps me going back is their service and professionalism. Thanks for making the car buying experience fun again, F. Lee Green

Becky Strome

Have purchased 2 vehicles from Acura and they are the best, worth driving the extra 100 miles, by-passing Tulsa's Acura dealer!

Becca Ceola

Best service ever!! Lacy is a real Sweetheart she got me in and out and no time!! She is the best!!

Stuart Sheppard

Perry did a great job by listening to my needs and matching me to the vehicle that made the most sense. I would definitely recommend and endorse Perry Butcher.

Lucy Duncan

Five stars for customer service and ease of scheduling. Four stars because my vehicle was not washed or cleaned when I picked it up from being serviced. At a luxury dealership I don’t believe you should have to ask for your car to be cleaned.

Adrienne Taylor

Ryan in the Service Department really took care of my emergency on Christmas Eve. He even stayed late to make sure I got my car back. I was grateful for the service I received.

Flor Corbett

Todd was great help! I love my 2012 Acura ILX!

John Skaggs

My wife and I purchased our 4th Acura vehicle working with Chuck Zieammerman as sales agent. Chuck is a 10 of 10 on our scale of reliable and knowledgeable sales persons. We are pleased with the vehicles, the service we have received at Acura of Fayetteville, and personnel. Thanks Chuck and Acura of Fayetteville. John A. Skaggs, District Judge, Ret'd.

Dakota Poe

Good service. Friendly environment

Staci Heustis

We purchased a 2014 Acura TSX. This is the 4th car we've purchased from Fayetteville Auto Park, and the second from Daniel Butler. Trading in a vehicle has never been so easy. I love knowing I have an extremely reliable vehicle with an excellent warranty and service department behind it. Thank you Daniel and Todd!

Maria Cordero

(Translated by Google) Very good service (Original) Muy bien servicio

PHYLLIS MONTGOMERY

Just bought a 2020 Acura RDX and I love it! My first Acura and now I can’t imagine driving anything else! Salesman was wonderful, finance department so easy to work with! Great place to buy a car!

Barry Musteen

Great customer experience! Joel provided the best no pressure service I've ever received while shopping for a car. Go see them first!

Polly Zieammerman

Everything at the Acura store is always perfect! Service department did a thorough check up on my MDX and got my car back to me quickly! The salesman, Chuck, goes above and beyond to see that his customers are taken care of. I recommend Acura to my friends and family all the time!