Reviews of Van Buick GMC (Car Concessionaire)

Jessy Johnson

Great customer service, I just hate that I have to drive so far for maintenance (abt 60 miles back & forth) They definitely did the best by far on getting me into my dream car at a decent price earlier this year!

D. A-k

This shop is a great place to get your car worked on. They do a good job everytime. They are honest & do the work needed in a timely manner & right the first time. My favorite is J. Hale.

Jeb Bennett

Tim is service was absolutely awesome! My experience was totally seamless from start to finish. Won’t hesitate going back for anything....but based on the last 4 GMC’s I’ve owned I doubt i’ll be back for anything other than routine maintenance.

valerie scott

My first visit and I am well pleased; prompt, professional, friendly service.

Raiza Schwartz

Manny and the dealership are amazing in the service department for communication and customer service. Hands down the only place I will service my vehicle. They went above and beyond on my last visit, when I had issues with my intake manifold.

Anna Crosby

Van Buick GMC was awesome. Jeremy helped me with the vehicle and I am very happy with my purchase. The entire experience was exceptional and I would recommend it to everybody.

Jim Banas

Car had scuff marks on drivers door and driver side kick plate! Someone got in and out of drivers side and didn’t pick up their feet!! Just had inside cleaned before I had brought it in!!!

Michele Tucker

John Hale took great care of my vehicle and exceeded expectations

Yvonne Arnold

Fast service. Friendly personal. Very helpful

Cheryl Polyard

Everyone was very friendly and they got my repairs completed in 1 day! I was given a rental car so I had no issues getting to work and back to picknup my car at the end of the day!

James Martel

No resolve to my original side detection module issue on my Acadia Denali. They ordered wrong part, then told me it’s not available anywhere and they have no idea when it will be avail!!! Out $hundreds for 60k services I agreed to but prob didn’t need. I’m not sure if they even looked at my prior certified records. On top of that I was approached overzealously by salesmen on the phone and in person to try to get me to trade in (just bought this certified used last October). Initially this dealership has the upscale feel you would expect at a high end auto dealership or in Scottsdale in general, but under the shallow exterior lies a lot of disorganization, money grabbing and impersonal service. P.S. one good thing is they performed my oil change, tire rotation as promised in certified used complimentary coupon. Buuuut, They admitted they didn’t even look at the oil color or level before they dropped the old oil so I don’t know if it burns any or what. We just moved cross country last week and it definitely needed this service but nice to know these basics, most of us backyard mechanics even know better.

A Bellino

I genuinely appreciate the service received by David. He is honest and works quickly. My entire family uses David for all of our Denali needs. Thank you for always being helpful!!!

Jennifer LaFont

When I arrived, the staff were super quick to acknowledge me with their service. The oil change couldn't have gone any faster. The waiting area is filled with danish refreshments with a popular tv show playing, also made the time fly. Once I knew my car was ready, I received a text message saying my car was ready for pick up. Overall, the experience was smooth, easy and quick.

mike heise

Me and my wife love how we're treated at Van Buick GMC we love our new vehicle just had my first service done you didn't excellent job TimeWise explain what they all did I would recommend this place yes to my family so of course my friends but my family I would definitely tell them if they're looking for a new vehicle to go to Van Buick GMC

Kylie Peter

I bought my dream car about a year ago here from Mark Warner and the experience was perfect. Mark is incredibly knowledgeable, patient, and works hard to find the perfect fit for each customer. He definitely shows dedication and drive to be the best at his job and makes the process of buying a car far less painful than it usually is. I am very happy with my vehicle and my experience. 10/10 would recommend!

Maren Betterman

Loved the service and attention I received from Van Buick GMC. I would certainly recommend them to all my friends and family. Their attention to detail was amazing. Very service minded.

Greg Melton

Rhett the sales manager was rude and disrespectful. According to the dealer privacy policy posted on its website, Van maintains the personal information of its consumers for its use. Rhett lied to me when he stated that Van has no customer contact information. He does not listen well because he is too busy interrupting. We were never provided any information regarding our gap insurance that was purchased at vehicle delivery 2 months ago. Van Buick GMC via Rhett the sales manager has informed me that it is the dealer policy that leased car owners are not entitled to the same level of service as vehicle owners. If that is true, I am seeking recourse for the MPP and gap insurance that was purchased from Van Buick GMC. UPDATE - 3/25. I have left multiple messages for Becky. Never received a call back. It should not be this hard.

Mark Chipeur

Ben was our service coordinator. He was helpful, friendly and knowledgeable. We will return when our GMC needs service.

ryan peterson

Great place if you are looking for honest and respectful people best price on the SUV I was looking for

Padraic Hawley

I found a reasonably priced truck on their website and was contacted by a dishonest sales rep named Baha. He stayed in touch even after the truck sold and lured me to the lot. I live in Sedona and as I was leaving the lying POS told me the truck was still available. After driving over 100 miles to see the truck, I arrived to find Baha was nowhere to be found and neither was the truck. My experience was as dishonest as one could imagine and I would never do business with Van Buick GMC.

Robert Miller

We had problems with the battery and efficiency fixed it. The service was excellent.

Alix Banks

My terrain broke down under warranty. This dealership would not stand by warranty so we hauled my car 2 hours home and contacted GM. It was 100% covered under warranty and VAN would not stand by GMs warranty and told me it would cost $3,200 to fix it. Not first bad experience with this dealership we had avoided it for 16 years and didn’t have a choice on where to tow this time.

Jan Hawkes

The Service Department has been the high-light of our experience with Vans! Extreme courtesy. Respectful to senior citizens!!

Chris Olsen

Nice staff but WAY over priced. I sadly didn’t price check them which I should have cause after getting my issue repaired costing me over $800, I found out that two other repair shops nearby would have done the same work for half the price. So don’t trust their prices. Shop first as it’ll be well worth it. (Mistake learned on my end)

Christine Banuelos-chaira

My experience there was a very good one. The person that sold me the vehicle was really great. He worked with me so I was able to get the vehicle that I wanted. And for the people in service are also really great they make you comfortable and get your vehicle out in no time.

BrookeL

I always have a great experience with the service department, but Manny takes it to a whole new level of excellence. Super friendly and fast service. Thanks, Manny!

Bernie Noll

This dealership wouldn’t honor another Chevy’s dealership oil change and tire rotation price. They left one of my screws out on my wheels on the center cap and they got all scratched up because of it. I will not take my truck back to be serviced at this location due to the experience I had here. I got an email from the manager to call him about my experience, I called, he didn’t answer. I left a message and it’s been almost a week with no call back

tony giunta

Our service adviser Tim Hodder was polite knowledgeable and took time to speak to us ,took the car did whatever he was supposed to do and got us on our way. Always a pleasure to do business with Van Chev.

Taylor Rennie

Horrible service when I bought the car and when I took my car into get the manager’s special. Cori was very nice but I was very disappointed when I was told my car would be washed and paint protectant added on b/c of my warranty and there was still dirty spots everywhere. The least they could do is make sure the money I paid to have everything done was worth it. On top of it, they managed to crack the windshield all the way across (I know you have to sign a waiver but I already had a feeling they would somehow to crack it but still had a little hope they wouldn’t). If I could give negative stars to this place I would in a heart beat.

Cooper Ness

The service department here is one of the best I’ve been to. They have plenty of loaner vehicles and my service advisor Jacob is super helpful, knowledgeable, and actually goes out of his way to help save you $$$ and be reasonable. I also got a chance to speak with the mechanic, Greg, and he did an excellent job at explaining what was going on and wanted to make sure we got it (there was an odd noise from my steering column and a minor oil pan gasket leak). Also, I appreciate how the salespeople there are well-mannered and don’t come up and perpetually bother you while you’re in showroom browsing the cars/trucks/SUV’s.

Erica Picard

Ralph was great! He made the whole process quick and seamless. Their finance department was extremely slow. I waited for over 30 minutes before I sat down with someone for the payment portion of the deal. If I hadn’t approached the receptionist and asked when I was going to get helped, I have a feeling it was going to be much longer. Once taken back He was able to process the finance paperwork pretty quickly once we were able to start.

Justin Hiner

Do not give Van Chevrolet or Buick your phone number. I did an inquiry and they are unable to get me financing. Yet continue to HARASS me daily with phone call after phone call asking me if I want to buy a car. They say you need 5k down. I say I don’t have it. They say they will take my number off the list. Then the same rep will call me an hour later as if they never spoke to me asking me if I am still looking to buy a car. I have asked multiple times to stop call me. I have been transferred to managers that say they will remove my number yet the calls still continue. If You can’t get me financing why keep harassing me?!?!?!

Jeff Karau

Adam was very helpful in getting my warranty repair completed along with A/C service required to get my car back on the road. I was in to get a check engine light investigated and I needed 3 repairs over the course of 2 visits. For the second visit I was given a loaner car since it was going to be a couple of days to fix. I really like having the option of Uber to give rides for shorter service times and a loaner available for longer service times.

Blake Bentley

We purchased a new vehicle from Van GMC in November and had a wonderful experience. We were provided a temporary plate until our new tags came in. Van GMC informed us they would handle having our new tags sent to our home. Our temporary plate expired 1/1/19 without receiving new tags in the mail. We have called the dealership 4 times over the last 6 days for an update and each time we’ve called we were told someone would look into it and call us back. Not once has anyone from the dealership returned our calls. We called again this morning and were promised a call back from a manager today. Once again, nothing. It’s great having a new car but when you can’t drive it due to the lack of registration...

Thoria E

I bought a Buick Envision from Van and I love love love my car. Everyone was so helpful and made the process so easy. Rhett was a great manager and Mark was an efficient and good salesman. I was about to buy a car from Infinity down the road but came across the envision. Same quality for a much better price. So glad I checked at Buick GMC first!!!

Diane Chamberlain

Went in for an oil change and ended up changing everything, this included the car! Due to the exceptional customer services and working with us with the financing we were able to leave that day with a fantastic vehicle. I have to say that when i first got there, I said i'm not going to buy a vehicle and again due to the great team of Steven, Roberto and Smily a dream was had!

Heather Tweedy

The experience at Van Buick was friendly and easy. Justin was able to help me assess which car I wanted quickly and was able to quote pricing in mere minutes. Tristan in the finance department was super friendly and made the signing process painless. I will definitely be back when this lease is up.

Marc Lindsay

Jacob went above and beyond. Very helpful

tim raspiller

Shopped all around the valley for my 4x4 Gmc AT4, Van Gmc and Christian Atondo were head and shoulders above the competition. I was dealt with in a professional and courteous manner. Christian told me more about my truck than any other salesman I ran across. he was extremely knowledgeable on his product which made the buying experience even more enjoyable he gave me the numbers and followed up the next day. I can’t imagine buying anywhere else. So go see Christian he will make you a believer! Thanks Van!!!!!!!!!!

Marcin l

Couldn't find exactly what I was looking for in a suv But people there were very nice and professional to deal with definitely i will be going back once they will receive new inventory

David Henderson

Submitted a request for info on a GMC Canyon thru Costco and was promptly called by Ralph M. For introduction. Set up an appointment for the next day. Everyone at the dealership was polite and professional. Happy owner of a new Canyon!

Blaze Rees

Always a great experience with Christian and Smiley. Quick. Easy. Painless. Always attentive and never push anything on me. Won’t buy anywhere else. Thanks again guys!

Randall Smith

Over pretty good first time experience. Sales folks were friendly and were easy to deal with. They worked as a team... When it got time to present numbers they came in way low on our cherry trade..went thru the whole 'have to recon and then wholesale' which no way they were going to wholesale my trade...other that we made a pretty fair deal. The next test will be dealing with Service which always makes/breaks the dealership in my opinion.

Gordon Howell

Typical hard selling techniques but they did work with us a bit, we were able to do a deal. We were mislead about the navigation system and warranty details, they still have not addressed the warranty issue. In retrospect I would have gotten EVERY relevant important aspect in writing before signing the contract. I have to give it to them though as they did meet us at least halfway.

Jane Purdy

Great personal service. Helpful and friendly.

Michael Hernandez

Let me preface this by saying that I chose to deal with an out of state dealership because the car my parents wanted was a little difficult to get. In the car that was in mistake 2 and 3 was actually from Utah and The dealership traded for it. With that being said here is a description of my experience. This is the most unprofessional scatter brain dealership I have ever dealt with. The first problem happened when they said they had access to a car that had everything my parents wanted an hour away. Took my credit card info for deposit and then learned the car was sold. Second problem was when the dealership was supposed to send purchase documentation to notary for my parents to sign. But documents came straight to us, without any direction on where and what to sign, then we drove to dealership from Tucson (2 hours away) to sign paperwork. Not having much time I let the salesman know that we didn’t have much time and called him so they would be ready. When we got to dealership was pawned off to somebody and forgotten. After 20 minutes we left. Dealership didn’t even know we hadn’t signed paperwork because I got a call from salesman thanking us for the purchase and seeing about delivery. Then the said they would make it up to us by delivering the vehicle to us (we live out of state). We said ok and thought the vehicle would be delivered where I had told them (Albuquerque NM) cuz my parents were visiting at the time they could deliver. I flew them up from their hometown (Carlsbad New Mexico) so they could drive it home. Screw up number 3 they end up driving the car from Utah (where they had to trade for) to Carlsbad. Some 6 to 700 miles. And nobody was home because my parents were in Albuquerque(where I told them they would be). Thought they would put it on a trailer. I mean who buys a brand new car with 1000 miles on it already? Did try and save the deal asking for a 5000 discount for the trouble airfare tickets and miles but dealer didn’t go for that. Which I can understand. But we weren’t gonna buy the car at that point. Would never do business with them again and if anyone I know wants to purchase from them I would discourage. It’s not hard to pay attention to the deal you are working on. And I feel they just didn’t do that. I wouldn’t even give them 1 star because I don’t think deserve that. I will be reaching out to Buick customer service to let them know some of the incompetence that is selling their cars.

Jim Wendelken

Got me in fast and done fast thanks

Amanda Hough

I bought my car as pre-owned from Van. It apparently had an after market exhaust system on it, but I was never told that at the time of purchase. Fast forward a few months. Check engine light comes on. Come to find out, for the first time, there’s an after market exhaust on the car that increases the pressure on the exhaust valve causing it to break. Of course it’s not warrantied, so, $1100 later, it’s fixed. Then it breaks again. The first time they fix it, but they also tell me I should have the stock exhaust re-installed...for $3k. Remember, I didn’t install the after market exhaust to begin with and bought it not being told it had it. Then it breaks again. I take it back to Van for the valve and also to have the oil changed since it’s due. Well, this time I’m told it’s the spring under the valve that is worn out and they will charge me $700 to take the exhaust out and send it to the aftermarket manufacturer to fix it, or I can take it to the manufacturer who will fix it at not cost to me. Well gee, the exhaust manufacturer, who I don’t have any relationship with, will fix it for free but the dealership that I bought the car from won’t work with me? Ok thanks. And on top of that, they charged me $150 to “diagnose” my car and another $150 for an oil change. Hahahaha I’m done with this service department. I’m not naming service rep names because as I understand it, how to deal with this came down from management. But I’m thoroughly disappointed in how this was handled.

Maggie Mae

It’s a rare occurrence indeed when you purchase a vehicle and can say as you’re walking out of the establishment, “I really enjoyed buying this car!” That happened because David and Brian treated us with utmost respect and were truly interested in doing what they could to gain our business. It was a pleasant experience. We will definitely buy here again!

Tina Look

The service was prompt and friendly. They communicated what service was needed and delivered when they said they would.

Burgett Mcbride

I had a great day and experience at Van Buick GMC Scottsdale. My salesman was Angel. Angel was kind, patient and understanding of my circumstance. Angel got me the deal that was perfect for me. I also had contact with Ralph what a great guy!

john lowry

Wife and I had a great experience in leasing a new Terrian Bah, Brandi, Drew, and Tom were very helpful and knowledgeable in helping choose the best option for us,

Christopher Valdivia

Had to go here one last time. I tried going to another place to get a simple oil change, but they didn't want to work on it because a screw had been stripped from the last place (this place). So I bring it back to that place and when I pick it up Jason Smith says, "easy peasy". No, being easy peasy would have been to take it to the other place without having to bring it back here. The place gets two stars instead of one because they did it for no charge.

Robert Lorigan

My scheduled maintenance was done quickly, as scheduled just before a major holiday by a courteous staff. It was appreciated.

Loco Mxer

I have now bought five vehicles from Van Buick GMC thanks to Scott Daley his integrity and professionalism as well the entire staff I will keep coming back.

Jay Barrientos

Best buying experience! Was in and out in about 30 minutes! The sales guy (Jereme) was very polite and honest! Straight to the point as well! The manager (smiley) is hands down of the most helpful managers

Taryn Higens

They were super helpful and it was the quickest experience at a dealership that I've ever had!

Chandler Clawson

Paul and his team did a great job getting me exactly what I wanted. Very comfortable, professional and efficient

Thomas Scavone

Ben is a great service rep!

Jonathan Edwards

Told them to quit calling me 25 times or more rather than take me off the list, they just hang up. Terrible sales practices.

Brittany Clark

My boyfriend and I came into Van Chevrolet looking for him a new truck he (being 6 foot 7 inches) felt comfortable in.. As soon as we walked in and we were treated like family. Robbie, our Sells Consultant made sure all of our questions were answered and we were happy. Not only did my boyfriend find the perfect car for him but, I walked out with my DREAM car, as well. The process was quick & easy! I've already referred this dealership to many of my friends and family and I will continue you to!

Sean Nuckolls

Your service advisers are polite and friendly, but for your dealership that is where it stops for me. I brought our Acadia in twice in 3 weeks. The first time you had to order a part for one issue, and the other "you couldn't reproduce". I never got a call about the ordered part coming in. I had to call and see if it had ever arrived. You fixed that issue on the second visit, however I also mentioned there was an oil leak. Supposedly you cleaned up residual oil from the oil change on the first visit. There should never have been a mess from the oil change, but it doesn't end there. There is still an oil leak, so nobody bothered to check on the second visit. The problem "you couldn't reproduce" is still there in fact it is worse. The car barely has 18K miles on it and it is a "rattle trap". I won't buy or lease another GMC again. You guys blew it. Round 3: Let me start by saying the service adviser was very nice and polite and genuinely seemed like he wanted to help in any way he could. I had no issues with him. My problem is with Van's actual service department. So this is the third time now I have brought our Acadia back to Van to have three issues fixed. The first issue was finally fixed where the car had an oil leak. As I understand it, the technician still tried to claim it was residual oil from the filter. The adviser told him to check again. Guess what, there was an actual problem where a part had to be ordered. Translation: Lazy technician. The other two issues (noise in the front suspension, play in the drive train that clunks when engaged) were "not reproducible". Van had the car for a whole week and couldn't hear or see anything wrong. Supposedly the shop foreman couldn't figure it out. They must not have driven the car very far because I was able to reproduce both problems multiple times on driving the car out and away from the dealership when I picked it up. Both my wife and I could hear and feel the issues. I don't know what process their technicians and foreman used to check the car, but they weren't good enough. At this point I won't ever buy or lease a GM car and I won't buy or lease a car from Van.

Jon Johnson

Great team and great service!

Irene Begaye

Service was friendly and quick for an oil change! It was a last minute thing, but service dept personel "BEN" was very helpful & squeezed us in it for the service. Thank you!

sharon pry

I was so impressed by the friendliness of the staff. My sales person Christian was great. Most of all I love my new car the Buick Encore. Very knowledgeable and helpful staff. Buying a new car always takes a while but all went smoothly and efficiently.

David Reede

Van GMC helped in finding solutions in the purchase of a new vehicle. We appreciate the effort and recommend the dealership to anyone.

Mallorie Monroe

This experience was very satisfying. The sales person and finance department really made this a great purchase

Rob Koehler

Carlo did an outstanding job for me. He was very patient and we test drove several cars. He listened to me and helped me find exactly what I was looking for in a new car.

S J1000

Cori was my service writer. First time at this dealership, and she made it a cakewalk. Spoke intelligently and handled all of my concerns. Even Her estimated wait time was accurate. Great experience.

Ron Davis

Car dealership ;! Seams to be honest

Julie Begonia

Always a positive experience thanks to my service rep John Morris

Amber Stanovich

"Brand New $55,000 GMC Breaks Down After 1 Month of Purchase " I purchased a 2018 GMC Sierra Denali for $55,000 out the door, just about a month ago. When purchasing the vehicle, the sales manager Ariel was extremely rude, but I let it slide (I contemplated taking my business to Liberty GMC, which I am now kicking myself in the butt for not doing so). I traded in a pristine 911 Carrera 4S with 22,000 miles to obtain this vehicle, and so far it has been the biggest mistake I have ever made!!! The truck had a ding in it, and the sales person said to give him a call and they would arrange to have it fixed, since it was there before the purchase was complete. Then I went down to their finance, and decided to finance with them to get the additional GMC incentives. The finance guy asked if I would like to add an extended warranty and gave me until the following Tuesday to call and add it before the loan funded. I called and emailed both the sales and finance guy, multiple times, leaving messages, with no return calls or emails from either. To make matters worst last Tuesday, April 30th (a month after purchase) the truck breaks down on Scottsdale Rd, in the middle of rush hour traffic, the transmission and check engine light both go off. I coast the vehicle into the nearest parking lot and immediately call the dealership and OnStar. I am now thinking I may have been sold a lemon and have looked into the laws pertaining to that. I am given a loaner, which is a Buick Encore, not even a comparable model to my Denali. The service department tells me to take it until the vehicle is fixed. Then I get a call the next day from someone else at the dealer claiming the vehicle had been sold, and I needed to return it and on top of that, he mentions it only had one day plates (however it has a dealer plate on it...which doesn't add up) I asked them to exchange me out a vehicle, and then crickets... Fast forward to today Wednesday, May 8th, the truck is still in the service department (they weren't able to look at the vehicle until Friday, May 3rd), I am getting the run around from everyone from service to sales. The last I heard was the vehicle needed a little part that could take 5-7 business days to ship, and they are unable to overnight it from Michigan (it's 2019 and very hard to believe that to be true), they can't get a tracking number on the part either (B.S.). On top of that, they couldn't let me know how long it would take to repair the vehicle either. I tried contacting the GM Matt Cerreta directly today, but I just got the excuse that he wasn't in and they couldn't get a hold of him. The worst part is, I have a huge family trip scheduled in exactly two weeks up to Colorado. My girlfriend and I both took a week and a half off of work, with plans to haul our side by side and dirt bikes with my brand new GMC... Needless to say, I am extremely unhappy, appalled and disgusted by the lack of courtesy and professionalism this particular dealer has. All I am asking for is a straight answer, and not the run around. I am hoping they can do the right thing and rectify this situation ASAP.

Brian D. Cowan

Service is AWESOME, Tim Hodder is AMAZING and STAY AWAY from FINANCE & SALES!

Ellen Waters

Prompt and courteous. Very convenient to have the Uber service to get our vehicle in for service.

Ethan Swonger

Gabe was very friendly and professional. He offered the best deal for what was needed. Thank you!

Diana Basaca

Customer satisfaction 0

Barbara and Jerry Ferst

Rick the service writer and the technician that install my rear spoiler on my 2019 corvette did a outstanding job !

Gary Nees

The service was very good and prompt. One hour for an oil change is how long it should take

theamericandreamdave .

Ralph is the man along with the GMC Buick team are the most professional staff I have had the pleasure of dealing with.

Hector Hernandez

I love that they made everything possible to purchase a new vehicle thank you to all the staff and managers you made a new friend and customer I will refer you to all my friends and family to continue business much appreciate

Michael Loffredo

Always a pleasure to visit Van Chevrolet Bick GMC...I will continue to purchase by vehicles and recommend at Van's....

Matthew Gardiner

Tim was fantastic! He really went above and beyond. You can buy a car literally anywhere, and despite the hype, the bottom line is never that different from dealership to dealership, but someone who actually takes the time to explain things, DOES WHAT THEY SAY, and has the great attitude of this guy is truly rare, and is definitely a difference-maker. I will be a customer going forward, and will recommend Van to others for sure! Thanks and keep up the great work!

Viet To

I had good experience with Van Buick. I had oil change, tire rotation and battery replacement. The service manager John Hale was helpful.

Paul Christian

Efficient, professional, and friendly. No complaints. No hesitation in returning for other things.

LVX IVX

I love this place a lot! The autos there are very well on display.

Jackie Van Kruiningen

I love the people that work here they are the nicest people so friendly so helpful I feel like we're all family I am so happy to be with Van Chevrolet

Leo Vergara

David Rudzki Was Fantastic in the service department. He assisted my mother with a repair that she had to have done on her GMC Sierra truck. He was friendly and very informative. Thanks David for going above and Beyond our expectations! We’ll see you soon for more service

Todd Douma

Ben Hyde is an excellent service advisor. He anticipated my needs before I asked and my vehicle was fixed in a timely manner.

Jeff Simpson

Robbie Michaels knows his EVs. Good job, Van! Anticipated delivery time was not accurate. The initial "hoped for" date was April 3rd, though I was told deliveries often run slow. It is now April 14 and the car I paid for a month ago still hasn't shown up. :(

ferdinand esnil

John Hale took charge of getting the service for my 2019 Denali in a very satisfying experience at this dealership. He is very professional and easy to work. Thanks! Looking forward to having you take care of my truck in the future.

Alia Elturk

Me and my fiancé Keni bought 18 Buick Encore we love it we are going to be married soon! We are happy to start our new lives with a great car thank you smiley and Buick for your help! I recommend this dealership for anyone looking for a start up car for a new family :)

Julie Lambert

John Hale is outstanding. He is a true professional that takes pride at what he does. We have not been impressed with the new Denali but John Hale has made me want to figure out how to find that right GMC just so we can have him as our service specialist. He has made our experience with Vans Chevrolet a great one. He should be running this place.. Julie and Reese Lambert

Christian Schaeffer

I would like to thanks Bryan Hrabe and Miguel at financial department for solving my issue at the best way. Also I would like to thank John for the good customer service at the service area. Thanks

Wildcat Laundry

Excellent customer service, great sales people, no pressure and very patient.

monica Brown

Still have bad taste in my mouth from previous experiences and promises from a sales person that hasnt filled his promise. The management is great.its the sales Rep that dont hold my trust.

Lionel X

Been there originally for an oil change. They tried to scam me by replacing the air filter that was brand new. Apparently it was "incredibly dirty". They also put oil everywhere on the engine bay and doors. After talking with service manager Aaron I was promised a free steam cleaning of the engine bay. Well after attempting to tamper with my dashcam they proceeded to let the car run with full air conditioning on for no reason, inflate the tires to unsafe pressure for no reason, and last 2 minutes before giving the car back Aaron did a sloppy job of attempting to clean the engine with rags. So much for "steam cleaning". These people used to be good but they are runned by clowns now. Go away unless you can afford to buy a new car each time you come for an oil change these pigs will destroy your car.

Megan Macpherson

John my service guy was AWESOME!! Keep up the good work. He always kept me in the loop and gave me a rental car when my car was not ready.

Tyler Greenawalt

It was a fantastic experience from start to finish. Christian was my salesman and he was calm and inviting the whole time. Brian was my finance guy and he was quick and very accommodating and kind. I would easily recommend this dealership.

Brian Horwitz

Great buying experience. Easy, no back and forth. Listened to what I wanted and worked with me to get there.

Mac Casas

We really want to say “Thank You” to all the team at Van Buick GMC. Everyone was highly professional, and extremely helpful. Even though we couldn’t get a deal, they have gained our business. Look forward to working with you all in the future.

Lynn Hartman

I dropped in without an appointment for an oil change and was taken in right away. Service was quick and efficient. Waiting room is pleasant plus coffee and doughnuts. I will continue to return to this dealership for service.

tim stook

This is the 2nd vehicle that I have bought here and the last. The only reason they get 2 stars is because Tristan in Finance should get 5 stars. He was quick let us know about the warranty rebate and GAP rebate (still waiting on the GAP rebate that was going to be mailed) that the sales team did not. We looked at a GMC Yukon Denali late in the evening and they told us it was a 2018. The numbers didn't work so we walked away that night. I told them what I was willing to pay per month and they still did the usual annoying car buying sales process. They called us in the morning and got near where we wanted to be. It wasn't until finance that we found out it was a 2016 not a 2018 because we didn't see the vehicle again until after prep/detailing. We were ok with the 2016 because of the low mileage so we continued with buying. After everything was signed and we got the vehicle we drove home and checked it out a little closer. We noticed they switched the chrome wheels out that were on it the night before for alloy wheels. "bait and switch". So we went from a 2018 to a 2016 without being told and then the rims were changed out from chrome to alloy without being told. Again, Tristan in finance was great, but the rest of the process was horrific. Then to top it off I got 2 phone calls the following week asking if I was interested in getting a new vehicle not knowing we just bought one. I knew I should have gone to Liberty GMC in Gendale. It took us approximately 7.5hrs of total time at the dealership during the process.

Evan Gryka

Absolutely terrible experience. I purchased a used vehicle a few months ago only to find out they sent me the wrong license plate. I’ve been calling for weeks only to get transferred around till I eventually reach a voice mail. I left messages for the manager of the finance department, Matt. Numerous messages for Kathleen. The manager of the used car sales.. No one has called me back. I have a trip to Mexico and I can’t drive my own car because it’s register to the wrong vehicle. Terrible management leading unreliable service team.

Erin Smyser

Aaron was great. Van has a great system. Someone is there to greet and then finds the appropriate Service Writer - great idea for such a busy service department.

susibrig .

I went in for my scheduled maintenance. They were very busy, there were a lot of cars, but I was immediately checked in. I waited for my car, the waiting room was clean and large enough to accommodate a lot of people, there was a large tv, and coffee and popcorn available. It took less than an hour for my car to be finished. They texted me, as I requested, most customers had their service reps find them in the waiting room. When I checked out, they went over the services performed and answered my questions. They were very friendly. Also, my car was washed. I was very pleased and I will go back.

Jay Hook

We worked with Mark over at Van Chevrolet/GMC. He made the buying process painless. He was outstanding and understood our needs and got us into an even better SUV than we thought we could be in. The whole team over there was tremendous and helpful. I can say that they have now earned themselves very loyal customers.

Lindsay Stampfli

I bought my first Buick Encore back in 2014 from Van, there were a lot of problems with it, (not Van's fault) and Van did their best to ensure that everything was fixed and that I was happy. In 2017 I decided to trade in my Encore for a new one. I ventured out and purchased it from another locally owned dealership. I gave them a fair shot, but their Customer Service and Service Departments pale in comparison to Van. I brought my new Encore up to Van for its 20,000 mile service, and true to form...Van did not disappoint. Great Service team! Awesome customer service! I was able to wait in the (comfortable and clean) customer lobby and work while I waited for my car. Thank you Van! You have a customer for LIFE!

Dennis Taylor

As first time snowbirds to Arizona, our 2016 Buick Enclave needed an oil change, so we went to the closest Buick dealership. We had the oil changed and the vehicle washed. It was a pleasant experience.

Gennaro Gianvito

Rick Thiebaud, service adviser, took care of an oil leak that was under warranty. He was friendly, professional and had the repair done ahead of time quoted. Thanks Rick

Carley Frost

Tim was great. My traction control was not working right, and the vehicle could not be driven over 30mph. I had the car towed there, and it was diagnosed and fixed the same day. I also mentioned another issue, and he figured that out and I have an appt to get it fixed in a few weeks. Best part is, that part is covered under warranty!

Brenda Joyce

I have been using Adam Womboldt for years. Great service, always!

christal hayes

I like to thank Carlo for his help in picking out my New GMC Terrain. Carlo was very kind and thoughtful person. Both he and Ariel were very professional . After the purchase of my vehicle Carlo drove my old vehicle back to my home in Mesa and got a Uber back to the dealership. Now I'll say that"s service.

Staff.Kimberly Koda

David Rudzki made my experience fantastic at the service center last week. I went in for an oil change, but needed some expensive work done as well. He was able to price match parts and labor to afford me the service and a loaner vehicle for 24 hours as well. I would recommend him highly and will visit again next time my car needs service.

ken hadfield

Made purchase of our 5th Buick from Van. Great dealer.

Pat Carleton

Every time I take my 2017 Buick Encore in for service, I am further impressed by the level of commitment all service staff have towards providing an A+ experience for all of us owners! July 23, 2019 was no exception!. Tim Hodder met me at my car, had a very organized approach to what was suggested in the way of service before a long trip, informed me every step of the way, made sure that I had all the facts and expense information. I was exceptionally impressed by the whole experience! If I decide to buy another Buick or GMC product, one reason will be because of the fabulous service experience I've had. THANK YOU Van GMC!!

Erika S

I had an appointment to get a warning light looked at. I arrived early but my service advisor, Aaron greeted me right away. He understood the problem immediately and led me to the lounge to wait for the repairs to be done. The chairs were comfortable and the donuts fresh! The repair was done in a timely fashion and I was sent on my way in a freshly washed car! The repair fell under the warranty and there were no payment or paperwork issues to deal with. Aaron gave me a printed report with all the stats on my car. It was all painless! So glad to know if I have problems in the future Aaron and his crew will be there!

Josh Shields

Professional service and great attitude towards customers.

Brett Bennett

I brought one of my cars in for a recall, and told the tech that it also had an engine light that I had already diagnosed to be the thermostat, and wanted a quote for changing it. I was charged $150 for "diagnosis" and guess what? Thermostat. Exactly what I had told him. Of course, they also suggested a bunch of other stuff (all stuff that I have already had done) and he wanted $1700 for those. So, I paid $150 to find out something I already knew, and the dealership gets paid for the recall as well. If you just treat customers right (honest), they will come back... otherwise, why should we? BTW... I've purchased two different Corvettes from you in the past... Not again. All just so you could get an extra $150 from me.

Jason Gilbertsen

Van Chevrolet always provides great service to both my Chevy vehicles. In particular our John Hale. He always provides great service. He explains any all issues. He is reason we come to Van Chevrolet Service Department. Keep up the good work John! Jason Gilbertsen

Ronald Bernhard

I bought a car from Zachary Whitney at this dealership about a year ago and he was one of the most amazing car salesmen I have ever experienced. He was inventive and cared for my needs and got me into a wonderful GMC, unlike other dealerships I never felt like I was being crammed into a car and shoved off the the lot. The whole team was wonderful!

Renee Sonne

The service advisors are knowledgable and very helpful. I liked the service agreement App. I could review their accessment of my vehicle, ask questions and then choose from the App what I wanted to have done. The prices were on the APP for each service and automatically updated the cost when I crossed off anything I did not want. My supervisor, Jacob was patient and kind and sent me texts for different things. He was quick to call when I did not respond in a reasonable amount of time. Over-all I felt like the dealership wanted to make sure they did a top notch job.

Madeleine VR

Rick Thiébaud did a excellent job he is very polite answered all my questions He is an asset to the company

Jack Logan

Busy--Cars parked in handicap places without handicap placards

Cole Gendreau

Adam was fantastic! He kept me informed and got my service need done promptly.

Pedro Romeiro

Never had a good experience with repairs. Over the last 15 years I have owned multiple Chevy and GMC SUVs, which have been great vehicles, but when I take it to Van GMC service, something problematic always happens. The latest experience, took my 2015 Yukon XL to check the breaks and fix a small recall related to electronics. The vehicle now has no cruise control and the motor sounds like a clunker. Found a tool left on the console and the change oil light is on. No issue so far with the breaks thankfully. I was told to bring it back. This story is to be continued.

Tom Lykins

I recently had trouble with my Express van while in Burbank, CA. We had to pull off to the side of a very busy CA Highway 5 with the engine overheating, making clanking noises and the trouble indicator lights on. After towing it to a local dealer, we were given a grim and expensive diagnosis which included a probable cracked engine block. I remembered an excellent repair experience with Van Chevrolet several years back. So I called, and had a very positive conversation with Jacob Toczek. Jacob said he would be the point of contact for drop off, so I decided to have the vehicle transported from Burbank to Van Chevrolet. Jacob called when it arrived and said he would have everything checked out pronto. Well, there was no cracked engine block and the most serious issue was a bad radiator. In addition to replacing the radiator, numerous other important and necessary maintenance items were performed by Certified Technician T. Butters. I couldn’t be more pleased with the work done! The teamwork, knowledge, and professionalism exhibited by Jacob Toczek and T. Butters are commendable!

Pure Drain Defender

Excellent service department...those guys really take care off you.

S K

Great service as always working with Tim, vehicle is always ready as promised and on time!

Ray Cole

Quick and courteous service always on time.

Jay Wolpe

Great service and honest sales people!

Craig Christiansen

Service on my vehicle is excellent. My service manager, Tim Hodder, is very knowledgeable and extremely focused on providing superior customer service/satisfaction.

Mr. Zesty

I will say that my customer service agent Rick was pretty awesome. He was timely and communicative. The only issue I have here is that my battery was dead, and I brought my own battery for them to put in, and I was charge 50 bucks for that simple task. I didn't feel as if it was necessary to be charged that.

Barb Colbert

We purchased a Buick Encore here in March and enjoyed the professional service we received at that time. Our first service appointment was also a positive experience as I was greeted in a friendly manner when I arrived for my routine service visit and everything was explained to me. The car was taken care of in an efficient manner and they even washed it for me when they were done. Very happy with the car and the service.

mad marcos3304

From the minute I stepped on to the dealership lot, through the sales process including meeting the sales manager to the financing ,this has been the best overall combined stellar service that exceeded my expectations. Moving forward , any of my car purchases will definitely be through the Van dealers! Thanks to Ralph for selling me my new Yukon !

Staff.Lisa Stewart

Service was excellent. Our sales person was knowledgeable and efficient. Great experience.

Daniel Ramirez

They took such good care of my vehicle, and it was fast and easy. Thank you to Cory i really do appreciate the time and communication.

Linda Kneib

Everyone was most courteous and helpful in our decision to purchase a new car from your dealership.

Phil Merrill

Great service, good price. This is a very well run dealership and kudos to John Hale in the service department.

Zac Ganzen

If I could I’d give 0 stars. I told them my situation from moving from California saying I don’t want it finalized till my work situation was on track and RICHARD GLASSMANN FORCED ME AND MY WIFE INTO A CONTRACT WE WERE NOT READY FOR!!! They forced us to pick up the truck even when we said we weren’t for sure about it. Snakes scandalists you name it that’s what they are. Truck is great don’t get me wrong about that but they just force you to go through it when you don’t want to. Another thing we told him what we were looking for and wanted used so we were showed new first, nothing we wanted and then we were taken to the Chevy used side trucks smelt like casinos....like cigarettes!!! Good god you’re not gonna sell anything that reeks havoc like that!! And then at the end shows us exactly what we wanted originally hours later like why not show us that to begin with!! Honestly do not recommend this dealership but the truck yes it’s great

Sema Cohen

Sale person was great. The sales manager blew his sale. The trucks online prices (as of now) is the price they that I was given after negotiating. I would have bought the truck but the sales manager wouldn't give an inch. Asked for mud flaps. No. The truck came with 1 key. I asked him to throw in another key. He told me he wasn't making anything on my deal. Even showed me something on the computer which was supposed to prove to me that he wasn't making money. He lost a sale. Went to Midway Chevrolet and bought a 2019 instead of a 2018.

Joesph Kachuroi

A Completely enjoyable purchase of a Buick Encore. What a great team of People!

Kelly Forbes

Tim Hodder was my service manager. Nice guy. Excellent communication skills. I will call for him directly the next time my car needs service.

Onstar NA

My dealings with the service department have been nothing but exceptional! The service representatives are friendly, professional and well-informed. Everything is explained very well and I am highly pleased with this part of the business!

Joseph Postorino

Excellent experience. Service representative friendly and helpful. Great dounuts! Only downer, dirty hand prints on both fenders of my yellow Vette on pickup. Will be back again.

Aaron Brown

Service writer Gabe Heck is always very informative and pleasant to work with, the service staff always strive for satisfaction as well. I recommend this dealership.

Denise Garcia

Ricky was able to get me my first car with the most realistic interest rate. I was in and out of the dealership in less than 2 hours. Super simple. Will be back in a couple of months to get a 2019 this time. Thumbs up! :)

SueAnn W Bogue

I've always had a great experience at Van's until my last couple of visits. Buy new, you think you'll be treated like family .... always! NOT! As soon as THEY think you need a new car they start socking it to you. Quote for service exceeded $2K, but in reviewing my receipts and the details, they QUOTED to charge me twice for all recommended service. Good thing we understand how they treat women. Not going back!

Hal Cranmer

Van Buick did a beautiful job of fixing my pickup truck. Jacob in the service department went out of his way to find the most inexpensive and best way to fix the issues. I had taken it to several other mechanics before who charged me a lot of money to fix the problem. So far it looks like Van got it done! I would highly recommend them.

David Phelps

Hands down, one of the best car buying experiences of my life. The days are gone when you were afraid or dredded going to a dealership. These guys have it dialed in

Joe Perez

Went in for a 45000 mile service and an oil change. My service advisor Gabe was open and honest about price and timelines and didn’t try and pull the wool over my eyes and sneak in tons of unnecessary services. Will definitely continue to return for future vehicle maintenance!

Holli Scharf

Adam is always professional and takes awesome care of all of my family's vechiles...

Ted Keller

Outstanding service and sales folks. Just got a new car and it was a pleasant experience.

Lurinda Hatathli

Almost had a heart attack my vehicle was towed in by warranty company offered to us at time of purchase, the next day when I called in i was told they had to look for my vehicle because they didn't see it there. I am a bit upset my vehicle is under warranty they could have done all services recommended but only did the one thing on the vehicle. If the warranty covers it, it should all be done.

Rocitsa Butler

Recently bought a truck from Van Chevrolet and had an excellent experience. Richie greeted my husband and I upon walking onto the lot and was very attentive to what we were looking for and knew a few vehicles off the top of his head that fit the mold. He and Nick Lerma helped us find the right truck that checked all the boxes and were incredibly accommodating in the negotiating process. Nick finished off our sale and worked with us through the whole process to work out our trade in, warranties, upgrades and the right price. Overall, we are very happy with our purchase and experience at Van Chevrolet Buick GMC and feel that we got a great deal!

nancy vonessen

Excellent first experience here and will be sure to return for all my maintenance needs. Friendly staff, comfortable waiting area (the coffee was quite good too), and efficient service.

Larry Meeks

Drove in without an appointment and an hour later I had a diagnosis of the cars' problem. They not only fixed my car but picked me up from home (Uber) when the repairs were complete three hours later. In addition they cleaned the car inside and washed the outside. The repair was covered under warranty. I will choose Van over Ernhart Everytime. I have used both now and Vans is leaps and bounds better.

kathy mitchell

This visit by far was the BEST ever I had with Van Buick. Hi 5 to your improve customer service. Keep up the great work.