Reviews of Horne Kia (Car Concessionaire)

Michael Hulse

Awesome Service and staff. Great waiting facility.

Barb Sheldon

Horne Kia employs the right people! I picked up a nail in one if my tires. I had purchased the Road Hazard Program when I purchased my car and when I called Horne, Jose helped explain the program again and that it covered my tire and visit that day. My wait time, without an appt was a little over an hour and I had my car serviced too! I would recommend working with their staff, they are honest, professional, and knowledgeable. You get the same type of service whether you are their buying a car or using their service dept.

Barb Schmidt

Though I had previously been unsatisfied prior to even having service here due to difficult communication, I do rate 5 stars now after they have sincerely reached out to me with an apology and a solution. Josh, the manager in service department is wonderful and caring. The staff are very friendly inside the service department as well.

Robert Wilt

Top notch as usual. I am always pleased with the professional service here.

Cathy Stewart

Now I know why used car dealers have such a shady reputation. I went in to buy a car and found one I liked. I was told the list price was $13800. It was a fair price for the car considering the amount of miles on it for a 2017 vehicle. However when we sat down to sign papers the car was now over $18,900. I understood that $1500 - $1900 would be tax, license, registration. But dealer incentives of over $3000. I know it doesn't cost that much to tint windows , get new mats and spray a can of scotchguard on the seats. But the manager started whining and said they have to make money and if they had put the honest price in the window I wouldn't have come in to see it. He actually stated that all the other car dealers do it too. So I told him just because everyone else is dishonest you don't have to be too. Then I got up and left. Beware and plan on spending no less than $5000 over the sticker price.

Don Ferris

Andrae Hickmon is the epitome of professionalism. I felt he was truly performing a service, not just doing a job :-)

Kollin White

Went to look at a used car, Joseph showed us around the lot and we landed on a great deal with a great car. Even got free Taco Bell which he got himself while we were waiting on paperwork lol. He cleaned the car off in the delivery room and put the temp plates on as well! Great experience would definitely recommend to come here if you’re looking for a good deal and good service.

Travis Hill

My wife and I traveled 7 hours to the Phoenix area to purchase a new vehicle because our local dealer didn’t have what we wanted. After having a really bad experience at another Kia Dealership in the morning, we drove to Horne Kia to see what options they had. What a breath of fresh air it was. Our Salesperson was Liam, he showed us exactly what we asked for without being pushy. Many times, it seems that after the sales person hands you off to finance, all customer service skills go out the window. That WAS NOT the experience we had today. Al came to visit with us and it felt as if he genuinely cared about getting us our new vehicle and fitting it into our budget. Once we agreed on some numbers with Al, we then moved on to Wendy. We sat in her office with our 3 young sons who had been car shopping for WAY too long at that point, and she was soooooo kind. Making sure that everyone had snacks while she tackled the mountain of paperwork that comes along with purchasing a new vehicle. And to top it all off, we found some body damage on the vehicle, so they got it swapped out for a different one immediately and Wendy had to re-do all of the paperwork! All in all, it has been a VERY long day, but it takes a lot of time to buy a vehicle on a busy Saturday. I am so grateful for the level of service that we received today. So to Liam, Al, Wendy, and the other behind the scenes people that we didn’t meet, I say thank you!!!

Debbie Bleything

Shannon W.. greeted me with a friendly smile!!

Joe Brand

Could not have been more satisfied. Had one of the best experiences with Jackson Brand (same last name oddly enough) and he was incredibly helpful and a joy to work with. I’ve been recommending a Kia ever since!

Chris Pajela

Great place to find a quality car. Leased my forte from them and they are always fast and efficient with my service appointments

Shawnna Barker

I was told it would take an hour and it only took 30 minutes. They were fast and friendly

Annette Wallington

The facility had a friendly and helpful atmosphere and Josh Kirby was there to greet us as we came in the door. Josh took the time to answer our questions, etc., etc. He reassured us that we can call him anytime if we needed questions answered about our car. His friendliness and willingness to help was much appreciated!

Jannet Corona

I would rate more than 5 stars to Horne Kia for excellent customer service! I’ve never seen any dealership work as hard as Horne Kia just for me to get Into a vehicle. I appreciate you guys so much! A special shout out to the best sales woman. MARISSA you rock girl! She wasn’t just amazing, she took the time not as a sales woman but as a friend and make me feel welcomed to her dealership and to get in a safe and beautiful car. If you want to have a beyond 5 star experience please go to her! She will rock your visit with flying colors! I left in my new car with the biggest smile on my face. Thank you once again Horne Kia! I’ll definitely recommend you to all my friends and family. You guys absolutely ROCK!! ❤️

Pouria Salehi

Went there with my little infant. It was completely acceptable. We were there for three hours and I can say we had a good time. Staff's behaviour was very polite and professional.

Mindi Atkin

Jason Ross, my service advisor, took good care of me and my Sedona Van. Thanks, Jason, Josh Kirby, and Horne Kia service department in Gilbert, AZ. I appreciate your service.

Jane Kuehn

Everyone is very nice and we got what we wanted at a fair price. But car dealers are so time consuming and should be streamlined. The time to accomplish a clearly stated purchase is way out of bounds.

Anthony L

First time using the service department for routine maintenance. They did a great job on a very busy after holiday day. Done on time.

Sara Gryka

Jason Ross is hands down the only reason I ever keep coming back to this dealership for service. He provides the best most personalized service anyone could ask for. I will continue to return to Horne Kia and use Jason exclusively.

ana VASILY

Horne Kia has a great service dept. I have been going there since 2015 for my regular oil changes and have always had a great experience. All the service people at the front counter are helpful and kind and then there's Josh the manager....the best. He is the definition of customer service. If you ever run into a proiblem ask for him, if he can't figure he'll find somebody who can

Marsha Fisher

They always do what you need and the people are so be pleasant.

Lisa Hernandez-Schleith

Initially I gave Kia Horne one star for selling us a used vehicle whose engine blew 30 days after purchase. It was our daughters first car. She worked endless hours to save up for her down so it was very disappointing to see her vehicle die on her. Initially calls to Kia Horne went unheard. After my post Josh, the GM, reached out and since that contact Kia Horne has been the embodiment of Excellent Customer service. End result, Kia took the car off my daughter hands and assisted her in getting another car. Can't say other dealerships would do the same. Bob Woolsey was the icing on the deal. The man went above and beyond. Go there and ask for Bob. Can't get anymore genuine when it comes to car salesmen. Kia Horne came through, true to their word.

Tommy McGuire

Marissa was an excellent help when I went to get information. Would 100% recommend going in!

Ann Feldmann

We love the quality of our Kia's. Our new Sedonna is our 3rd one! Thanks for an honest, no-hassle buying experience, Darrell Craig!

Hannah Craig

Everyone is excellent there. Makes the car buying experience, easy and fast. Service department is great too.

Ashley Themins

One year ago my 2012 Sorento stalled out and the engine failed. For ONE YEAR I've had to deal with Horne, Kia Consumer Affairs and Kia Escalated Affairs and I still don't have a car. Horne has replaced my engine THREE times and every time the engine has failed. It's been a month since my 3rd replacement engine has failed and nobody will return my calls. I'm wondering if they are putting faulty old engines in my car just so they can take back the loaner car. Now I have no loaner car and a dead Sorento waiting to be towed. Do not buy a Kia!!!!!!!!!!!!!!!!!!!! Everything about Kia is a nightmare!!!

Boyd N

This dealership and especially Josh and Johnny in service went above and beyond the normal level of great customer service to help out a family in need with a timely minivan repair job...thanks for staying late to get the job done guys...wife, kiddos, and those waiting on us really appreciate it.

victor jackson

The staff here are very attentive and friendly.

Druzella white

Eric was AMAZING!!! I barely pulled into the service area before someone came to my car and greeted me. I walked into the office about 5 minutes before my scheduled appointment and everyone was so friendly. Eric was very accommodating. He pulled up my recent service records from February and asked if I had any vehicle issues outside of needing an oil change. I advised I needed a new key fob battery. Eric explained how to access and start my car should the battery ever die on my key fob. While I waiting he went out to do a quick inspection of my car. Upon coming back he advised me that my battery was pretty low and needed replacing. I held my breath at that replacement. But Eric quickly eased my concerns and said he’d check to see if it were still under warranty. Lucky for me it BARELY was. You wanna talk about timing of this servicing for my 2016 Optima!!! The battery was replaced, oil change done with full inspection, and tires rotated. Can’t forget the car wash, my car was filthy! He advised me of a little wear on my tires and suggested an alignment my next trip. Everything passed with flying colors. The waiting area is very comfy. Fresh popcorn popping in the main lobby. Complementary coffee, snacks, and water while you wait. I can’t say enough about this place. My second visit and again, it did not disappoint! This is where I’ll continue to service and get repairs done. Thank you Eric and Horne Kia!!!

Marquez Solder

Great experience all around. No pressure from our sales professional Jackson. He took time to show us cars of our interest and answer all our questions. Financing was smooth and easy. Thanks Horne Kia!

christina r

Had great service until I got back to my car after dropping it off and realized I got JACKED... whoever was working on my car not only stole my $500 sunglasses which had sentimental value but they also stooped as low as go steal my medication from my center console. I truly didn’t think I had to worry about this from them. I left my car with 100% trust that everything would be in its place when I returned to pick it up. Anyone would reasonably expect that. I have dropped of my previous vehicles at other places and have had no issues with anything missing so I expected the same here. Not happy. * Although let me point out that Eric (my service provider) was wonderful, he is not the issue. The service itself isn’t the issue. In fact, I would recommend them if it wasn’t for this. My issue is that I was stolen from.

Sherrie Williams

First experience buying a brand new vehicle, Jackson is the best, I will return !! He worked hard to get me the exact number I needed.

npizer88 .

Shannon was great! She was helpful and the service was quick!

Manjeet Bhatia

We all dread going into a car dealership due to their high pressure sales tactics. Though, this place was a different experience. Jared Zwick greeted us and answered all questions and helped with a test drive. I was impressed that he had some model specific details memorized which many salesperson have to look up or they just wing it. There was no high pressure sales pitch at all. If you are looking to go to a KIA dealer, I would recommend Jared at Horne Kia.

Hannah Chastain

Had a great experience here! Marissa Is awesome! Fantastic with customers!

Tanner Nord

Went to 3 different dealers today looking for someone to help with getting me financed for a new car. Because of my poor credit no one could help, but I have to mention that one sales person stood out from everyone we spoke to. Natasha at Horne Kia was the most down to earth real person we could have met. Everyone else said sorry, Natasha gave us advice on building up credit. You can tell she was more genuine about helping me than getting a sale. Once my credit is better, she’s the only one I’m going to buy a car from.

Brady Morris

Suzanne in the service department at Horne Kia is my service advisor. She is very professional. I have had two recalls and and oil change completed at Horne Kia. Suzanne kept me appraised of how long my car would be, and she walked and right to my washed and cleaned car when my service was complete. I highly recommend Suzanne and Horne Kia Service department.

Feliz R

10 out of 5 in every department! What an awesome team! "Above and Beyond" in customer service!

Jared Craig

Great experience here. We bought a Kia Forte and could not be happier with the service. It was hassle and stress free. They went above and beyond to make sure we got into the right car, at the right price. Will be recommending to friends! A+

Kay Olson

Overall, an excellent car buying experience! Friendly staff that were willing to listen and meet my needs and wants. The sale was not high pressure but the finance person did push the warranties more than I would have liked. I haven't tried their service yet but am looking forward to the same friendliness and customer service.

danielsk20 .

Blake sales guy is awesome. Also Matt the sales manager . They fought for our business to make a deal when another dealer couldn't. Forever a customer here

Maggie Ricci

Really negative experience here today- our sales person Austin was great. But we looked at a car and talked to the manager for a while, and decided to test drive it. A group of people came up behind us and were looking at the same car (there was only one left). We test drove it first, and went to sit in the office and wait on talk about financing and our trade in. The financial officer came in to tell us the car was being sold to the group behind us! So so so rude and I am really upset. Perhaps because we had small children with us? But we were there first, way first, for THAT car, and werent even given a chance. Not overly confident but the sales person who swiped the car out from under us and Austin was maybe named Phillip.

Amy Cosentino

We bought our 2016 Kia Sorento here, and we have been so thrilled with our purchase. The service has been great, both through the purchasing experience & regular maintenance on the car. We always talk about how happy we are with our decision to go with Kia. Great company, great value, great price!

Ben Lawless

My wife took her car down to get an oil change yesterday and when it was done she called me at work to ask "Why was I even thinking about taking it anywhere else?!" She said everyone was really nice and accommodating. They washed the car and took very good care of her. Thank you Horne Kia!

Morgan Crouch

I brought my car in for an issue with my AC. Mike took great care of me and answered all of my questions very thoroughly

Bonita Thomas

Bought my Soul here and returned for annual maintenance. Was pleased with their attentive staff members and they kept me informed with email updates as progress was being made. Smooth process in and out. Their lounge was comfortable while waiting. Snacks and quiet area to read or watch TV.

Mike Jones

Very kind cool guy, even tho I’m not ready to buy jackson was very optimistic and I will be coming to see him soon !

Jacob Evans

Jackson I’m dearly sorry our deal fell through I still want to leave your survey so I can help you and you can return that favor when I’m financially ready for the new car !!!!

Mark Sury

Barbara Bloss sold me my first car on 9/25 at Horne Kia and she was absolutely fantastic! She was very patient and understanding of what I needed and wanted in a car and she helped me find the perfect car for me. I’d also like to give recognition to Ruben who was also fantastic and also Michael Jackson who was also very helpful! I will definitely be recommending Horne Kia to anyone who is in the market for a new vehicle!

Tif Besser

This review is actually about my time after I traded in my car. I traded in my 2017 Forte for a bigger car when I found out I was expecting. I hadn't been planning on having a child for a while so when I purchased my car, I bought all kinds of warranties. Miss Kris Weed has made the transaction super smooth and I really appreciate all her help! Thank you!

Richard Borden

Buying was easy but I have a issue with how they delegated my rebate and so far I'm waiting over an hour to see someone.everyone they try to get is busy. Over an hour still waiting.

Miranda Hirman

I was looking for information on the Kia Niro and I was very turned off by the service. I was outside for over 10 minutes looking at some of the vehicles and no one came to offer assistance, even though a few people walked past me. I walked into the main building and there were 3 people lounging in the chairs, not one offered a welcome. After asking one of them for some information on the Niro, he walked me over to the floor model and opened up the vehicle. After some silence I asked for a brochure on the vehicle so I can do my own research at home. I was very turned off with the lack of service and I am very disappointed that I was not able to get the information that I was looking for. Therefore I will not be buying my new vehicle from here.

Rob Rascon

Best service dept I've ever worked with! Mike is always super attentive and helpful, and the rest of the crew are right in line.

Dennis Williams

Great Customer service purchased a vehicle today. Natasha did an awesome job, please check her out when your ready to buy your next car you won’t be disappointed. Five Stars is my vote!!!!!!!! Would also be a mistake not to mention sales manager Al wow what a Great Great job working with us we’ll be sending our friends & Family to Horne Kia of Gilbert you guys rock.

Natalie Rodriguez

Jonny was in constant communication with me on the progress of my car! Everyone there was very friendly. I would definitely recommend Horne Kia to anyone needing services on their vehicle!

Dylon

Philip was amazing at showing us around, telling us about the car, and ensured the process went smoothly. There was no pressure, no back and forth with money, and no hassle. Very pleased! The finance manager was the cherry on top by making sure things went smoothly and quickly.

Megan Dawson

We had an ongoing incident with our Kia Soul and we were contacted by Josh at Horne Kia. Though initially the situation was extremely frustrating, Josh was very accommodating and understanding when we met with him and we were able to get the issue resolved. He also just seemed like a pretty cool guy in the casual conversations we had with him. PS, the new Kia Souls are awesome. Test drive one - they ride smooth, quiet, and easy on the eyes.

Anisa Alvarado

This is my favorite location to get my car serviced. They have such amazing customer service, always so genuine & professional, and the facility is so extremely well kept for optimal comfort while you wait for your vehicle.

Shaun Mills

Took my 2012 Kia sorento in to have service done and I had Jose as my service advisor who did a wonderful job but I had some question he couldn't answer I got to meet the new manager Josh and he exceeded the help I needed and answered all questions i had really great team at Horne Kia Gilbert

Arzina Bakheit

I was sent an Email from Allen McCoy from internet sales to setup an appointment to come see the car we were interested in. We setup an appointment right after work and it took me 30 mins to get there with my family. We get there at try to call him and he wouldn't answer. Someone asked if we needed help and we let them know we had an appointment with Allen. He informed us Allen left for the day.... and after 10 mins of searching for the car we came to see... it was sold. Pretty unprofessional and wont be coming back to this place. A simple text saying the car was sold would have saved us alot of time and disappointment. Don't work with Allen McCoy... and don't bother setting up an appointment. Makes me believe what people say about car salesman. *Kudos to the 19 year old young man that went out of his way to try to show us something would still fit our needs and budget. Only reason I'm leaving a 2 star.

Joe Kwiatkowski

1st time experience at the service dept. Johnny Ribeiro very helpful and personable. Explain all issues that my Sedona needed for recalls and other issues. totally upfront and was great getting all warranty work done. I would highly recommend their services for my cars and the mechanic did a great job unfortunately I did not get his name but van was put back together spotless and made great recommendation to my vehicle. Thanks again.

preslie berthold

Great experience! We worked with Haidar Fadlallah and did not feel presured one bit, he delivered excellent service and was more than happy to let us look at as many models as we desired. He listened to what features we were looking for in a vehicle and respected the price range we discussed. Will definitely be returning to this location in the future.

Alyssa Karr

The staff was very friendly and inviting upon arrival. My service advisor was Jonny and he was nothing short of fabulous. Jonny made sure all my questions were answered honestly and although it was a busy day on their end, he made me feel like I was top priority. I will definitely be returning for my future service work from now on!

Jorge Valdes

Clean, efficient, friendly. A bit on the Pricey side for service and can’t help but try to up sell you on tires or the classic “cab air filter”

Annie Brand

When you go in, ask to talk to Jackson! He is younger than the other staff members but has the best sense of humor and was so informative! He answered any and all of my questions sincerely and made me feel welcome. While most car salesmen will lie and say whatever they can to make a sale, this guy is real and honest. Has a great professional and sweet attitude.

Marry condosa

I was able to get my daughter a Kia Forte for the price of a used ford she was going to get at Carmax.. jackson brand was able to get her into a new car for the same payment and gave us a key chain he is genuinely a helpful guy and cares about what he does.!

Sylvia DiNuovo

Andre is a fine fellow who is friendly, kind, communicates well, and extremely knowledgeable. I had a 5 star experience in the service department from my first greeting onwards. This dealership is first rate and one I would never hesitate to recommend. Give Andre a raise and keep the doughnuts...delicious! Thank you! Bill DiNuovo

justin Hall

This place will try to pencil whip you like crazy! Be ware!!! Most unprofessional sales manager I’ve EVER dealt with!

Joel C

Bought my truck here, recently had service done. Overall a great experience.

Mike Hilfigure

They were paid to fix a crack in my windshield, and Jose was able to explain why it was not a perfect fill and offered a different solution. The customer service was prestine, though the wash could have been a bit better as I have water streaks on my rearview mirror and had leftover plastic bits on my dashboard from whatever.

Linda Desiderio

The service advisors are great because they actually listen to you when you explain what is wrong with your vehicle. They are very pleasant to work with and not pushy at all. If you need a ride to work or home, they have a shuttle for their customers which is free (but most people will tip their driver). They have a huge waiting area with complimentary beverages. I recommend Horne Kia.

r o

Daughter bought a car there. Just remember the price they give you is not the price you pay. There u.s many up charges like their Kia 2 year warrantee $2,500 that they automatically charge. But only after you've gone through the process and got your interest in a car. No spare tire for a new car now a days. Wth! Guess you're stranded in the desert and can't call the road side service for help.

Darb Massengale

Jose was amazing! I called because my battery went out and needed immediate services. He told me to come in even though I didn’t have an appointment. Once I got there I had no issues with getting my car fixed. Customer service was on point and my car was ready exactly when he said it would be. Car drives like a charm! Thank you Jose!

Kyle Kelly

Walked in the store got approached my a very nice young man named Jackson. Wasnt sure if I was going to trade my car in for a Sorento but he totally changed my mind and I left with a new car and a big smile.

Emma Obenberger

EDIT: The general manager Josh, reached out and spoke with me regarding the windshield and they offered to replace it for free. I was not expecting that at all and it shows that they have pride in their company and their reputation. Thank you Horne Kia! And thank you for working with us. We will be back. If I could give a .5 star I would. My fiance took my car to get serviced on Friday and it came out of the car wash at the end with my window cracked from top to bottom. He fought them and they said it was not their responsibility to fix it. Then he gets home and I see the write up paper work where it states the window was in perfect condition. There was a chip on the left side of the window to begin with that had been filled, which tells me their "inspection" was BS because they would have seen it and it would not have been marked green.

Charlie Abella

Jose is very professional and accommodating. He explains to me clearly on why it has to be done and the benefits for doing it. The car was given to me even earlier than promised. The car was washed real good. Lucky to have him as a member of your staff. I'll let my friends know about it and will definitely recommend. Thanks a lot!

Julie Doerr

My first experience and last with Horne Kia. They are an absolute nightmare to try and get an out the door price from an internet submission. Darrell was the first issue, telling me he would not give me an out the door price because he was trying to “earn my business” and I needed to come in to do that. Excuse me, don’t you want to meet the customer where they would like to do business. Kylor than reached out to me and said Darrell has a hard time having numbers line up once in the dealership so he’d help me. I then asked him to an itemized list of all fees and an out the door price for two different vehicles. He then proceeds to tell me anyone these days can create an out the door price and cites Google in how he got numbers. If you enjoy playing games and wasting time at a dealership this would be a great place to shop. I will be sticking with other dealerships in the valley. See email screen shots below.

Michael Bradley

Excellent service!! Mike was great and he treated me very well! Refreshing!!

RHESA DOMINA

Had a great experience buying from Kia our Sales Lady Marissa was awesome !!! Recommend them and her highly.

Jessica Clinco

The service department is the best. I’d buy another Kia just so I don’t have to switch to a new service dept!

Dan Peterson

Never in a million years did I ever think I would get out of a truck. Yet alone drive a kia. But after a interesting situation with my truck, the folks here at Horne Kia, really blew my mind on the quality of the vehicles, their confidence in these vehicles, and their patience with me. Big shout out to Darrell. He gave me all my options and then sent me out for find what I thought I wanted. But after so many run arounds and the usual BS that occurs during the car buying process. Darrell got my wife and I into the perfect car. I have become a huge fan of these vehicles, and I think I will be a fan for many years to come. I look forward to doing future business with Horne Kia

James Snow

Josh is superb! I have to add Jose as well. We have been coming to Horne Kia for over six years. Always takes great care of me and my wife. We won't go anywhere else. Horne Kia is our one stop shop for all of our vehicle needs. Thank you again for wonderful service!

Kimberly Geambasu

Robert Woolsey is the one to see at Horne Kia! He knows his stuff, he's super fun and makes the process easy! We purchased 2 vehicles from him last weekend and we are very very VERY happy with our purchase. Returning in December to pick up a vehicle for our daughter. Glad we found Horne Kia!

Steve Hall

Everything went as planned. Shannon, the service department representative was nice and polite. She followed through with everything she said she would do handle. I was pleased.

Nicole Borne

The salesman jackson is young and blew me away by how nice he is and how much he just wants to help out me in a safe car. He just is out to make you happy :)

Jessica Munoz

Ali was very helpful! First time car buyer!

Benita Munoz

Just got a great deal on a Soul! Thanks Ali for being so helpful!

Debra Zackery

I like this place of business, so helpful and nice attitudes ♡♡♡

C&B Roc

Had problems with the engine. They quickly diagnosed it and determined needed engine replacement. Also recommended additional services to be conducted that would save me labor cost if done later. Eric was very good. Kept us informed. Work was actually completed ahead of schedule.

Dylan Freeland

Appears professional and courteous on the surface but save your time. They will waste your time by adding extra fees at the very end. 899 for paint protection, 800 for Gap insurance, 399 for VTR (Vehicle Theft Registration). I Requested to see the documents for these services and they only showed me the VTR one which after spending some time reading the back consumer agreement it states "price is not regulated". I pointed this out to them and demanded all dealer accessory fees be taken off which seem to upset them. Very shady place, ended up walking out. Don't waist your time by paying for a piece of paper that will Never be used.

James Luce

Great place to buy a car. My last 2 cars I have baught from Darrel best costumer service I could ask for.

Aimee Laird

My recent visit to kia was excellent and everyone was super nice and very helpful But SHOUT OUT TO MARISSA MANSCH highly recommend seeing her

Nichole Whalen

By far the worst dealership I’ve dealt with. I communicated back and forth with a salesperson from this location, confirmed what I had been offered elsewhere and what I was looking for. I was reassured numerous times that the deal was “good to go”. Once again, before I took the afternoon off work, drove 40 minutes to the dealership I was told “yes, we can make that work” When I arrived and got the process going I was shown my payment - $85 more PER MONTH than anywhere else and not at all what I was promised. I even showed them my communication of what I was promised and they still said “I needed to be willing to give a little” No, they didn’t agree to MSRP as promised. Later, after my afternoon was wasted I was told they could come down on price”. Which means I walked in thinking I had an agreement and they still tried to screw me. This is where car dealerships get a bad name. If you want any sort of ethics, stay far away from any Horne dealership

Lenin Arevalo

I have been going to Horne Kia for all of my service for all of my cars! Yes they also work on other brand vehicles and they are amazing!!! I have purchased 2 vehicles from them A 2018 GT1 Stinger & a 2018 Soul Exclaim. Both cars are the best cars I have ever purchased!!! I will always purchase any new vehicle from this dealership!!! I have also referred about 10 friends & Family to them and they have all purchased from Horne Kia. Thank you Horne Kia

Jeremiah Ladd

Will never do business with Horne. We were looking at a Telluride, they tried to charge an addition 5k markup over MSRP. I realize that Kia did a great job on the design of this vehicle but WTF, no way will I pay 5k over MSRP for any car especially a Kia. Not to mention they were quite rude about it. Sorry Kia but I think I am going to buy a Volvo.

Joe Martinez

I've been a customer of Horne Kia for many years now and return because of the quality customer service I receive. This past weeks experience was exceptional. I brought my daughters Kia Soul in for repairs and was greeted by service advisor Johnny R. Johnny did an outstanding job. Was responsive to all questions and needs in a timely manner. Was understanding and appreciative of the time constraints I was under for the repair work and made my situation a priority. I couldn't say enough about this gentleman. Adivors like Johnny are the reasons family and I have been and will continue to be loyal customers.

Darian Kaiser

Great experience with Haidar Fadlallah. Made the car buying experience exciting. I was asked what I was looking for in a car and was shown a kia Optima that fit every criteria I need in a car and if I didnt he had no problem working all day to fit my needs. Will definitely buy here again!

Tiffany Slater

Josh was very informative and polite. Even though they were VERY busy, I was confident he was taking very good care of my car. Best experience I have had there. I will definitely call him for future service visits.

michael soest

Thank you Haidar Fadlallah for a smooth transaction.

John

Where to go if you own a Kia! I received a recall notice in the mail and also needed an oil change and power steering was acting weird. I was leaving town for 5 days flying out of Mesa Gateway (Allegiant Air) so I thought I would use their shuttle service to the airport 7 miles away and save myself money on parking at the airport! Worked GREAT! my advisor there Erik Rodriguez said have a safe flight call us when you get back an hopefully your car should be done and the shuttle driver would pick me up. WORKED like a charm spent money to save money! Quick rewind... Mark Kia is where I purchased the vehicle and warranty. Horne Kia could do the recall work but they wanted the vehicle brought to them for the other warranty work. So my car is at Horne is deemed unsafe to drive until the part (On Back Order) is replaced. So..... I like Horne they put me in a loaner vehicle until mine was finished then I had to take it to Mark Kia for the rest of the work because the person in charge of service department said Horne could not do the work even though they already had my car. Also to be clear the service manager at Mark Kia had the ability to let Horne do the work but rather he made things much more difficult and time-consuming for me. Long story short go to Horne and don't go to Mark Kia. There are to many Kia dealers in town to have a bad experience like I did.

Philip A

I am not an individual who spends time on the internet providing reviews but based upon my abysmal experience at Horne Kia, I made this exception. I have leased many Kia vehicles over the years and have been very satisfied. With my current Kia Sorento lease coming to maturity the end of September, we began the search for our next vehicle. My wife was interested in the Kia Telluride. We had come to learn that the vehicle is in relatively limited production and in demand, so when I reached out to Horne Kia to see if they would honor the national lease offer for the Telluride S, I was assured by Ruben that Horne would absolutely do so. We went over the national lease numbers in detail, and he offered me that specific pricing over the phone. He indicated that a Telluride S had just been delivered and we needed to come in ASAP to ensure we would get the vehicle. So my wife and I rearranged our work schedule on the word of Ruben that Horne would honor the national lease. However, when we arrived at Horne Kia, it was a completely different story. Upon arrival, Ruben was not available, so another salesman took over. When it came time to receive the lease numbers, yet another individual took over. That’s when the circus started. We were not treated professionally at all. He first came out with a ridiculous lease offer - over $200 more per month than the lease Ruben promised (in the mid $500 range), yet this individual stated that his numbers were in fact reflective of the national lease – the only difference was the inclusion of sales tax, title, and license, etc. as indicated in the fine print. When I questioned his numbers still not making any sense, I took out my phone calculator to add it up in front of him. Realizing he was exposed as a stone cold liar, he stated that lease math is not the same as regular math. Wow, and here I am someone who is well versed in how leases are calculated including money factors, residuals, etc. yet that was not even relevant given the National Ad Campaign and fixed lease offer. In any event, we offered to pay all of the fine print fees upfront he had written on the offer sheet, to keep the promised payment of $329 per month. Yet low and behold the lease payments were still well over a hundred dollars more a month than the national lease ad. When questioned, he then diverted blame to the finance people in the back at the desk. Horne had no intention of honoring their agreement – due to their inventory of only a few Tellurides in stock. We were not only insulted, but this visit to Horne turned out to be a complete waste of our time. By the time Matthew Tucker came out from the back with yet again another offer that was not what we agree to, our threshold for being lied to and treated unprofessionally was over and we left. I have much more respect for the dealership who told me there was a markup on the Telluride due to demand, but was upfront and honest, rather than wasting my time and lying in order to just get me into their dealership. Over the past 30+ years I've leased and purchased numerous vehicles - and I understand how dealerships work - but in all my years I have never been treated the way I was treated at Horne. I have referred many people to the Kia brand, yet I may seek another. Prior to leaving this review I even reached out to the General Manager Joshua Bauman to see if this perhaps was an isolated incident, yet received no response… So much for customer service. I see no reason to ever purchase/lease a vehicle from a Horne dealership.

Tim Maruyama

The sales manager (Matt i believe white guy in his 50's) is a complete jerk tried to rip the sales sheet out of my hand when we told him we weren't interested in the deals he presented, so i kept the numbers sales sheet they gave us if we weren't interested in the deal why did we need the paper!!! So i told him to get a better deal somewhere else because we will never buy a car from them!!! Also he told me that they hadn't sold a car all day so now i know why they didn't prices aren't fair and there customer service is

Allyssa Marie

Go into this location and ask to see Josh or Al. They are by far the most amazing guys! My car experience was the best. I have bought 10 cars over the years and this experience with them was the best I have had yet. There knowledgeable, honest and nice. We need more people like them. Willing to help the customer first before thinking of there checks. Thanks so much guys!! I absolutely love my car!

John Gordon

My service advisor was Andre and he was knowledgeable and very helpful. I was really glad that the standard oil change came with tire rotation and a quick bath for the car.

Chung Lee

Tim & Al were awesome! Answered all my questions & giving all options to compare between purchasing and leasing. They even went extra mile to get a better term for purchasing, while did not made me feel any pressure. Now I'm a proud & happy owner if new Niro & will definitely recommend to anyone. Thanks guys!

Louis Lopez

Maybe if they didn’t have a mandatory $899 sealant/protection fee I would have bought a used car from this dealer. I’m happy that there are several other auto dealers that don’t do that to their customers.

Iliana Slaughter

This is the best car dealership I have been too so far! I absolutely love my new car! Thanks to a wonderful associate Marissa that helped me! She was very helpful!!!

Julie Soest

No pressure and a quick purchase! Haidar Fadlallah was very informative and was able to answer all our questions on our new plug in hybrid vehicle.

Dana Black

Had a very good test drive of a Kia Stinger GT with John Dunkleberger. Even though I haven't purchased yet, I know when I'm ready in a few months I will be returning to Horne. I'll be sure to recommend going here to get a Kia to anyone I know looking for one.

AllDay J

Poor Customer service. I dropped my vehicle for an oil change @ 1230 PM. I was a walk in so the customer rep said it'll take 2.5 - 3 hours of wait time. No problem. I told them I'd step out and it would be great to just call,text or email me as soon as the vehicle is ready. 4:45 PM and I didn't hear anything from them and so I called and spoke to the cashier and told me the service department closed at 4 PM and that no one was there already. I asked why no one called me to let me know my car is ready for pick up. She just brushed it off and said oh they tried to call you and you did not answer and that she was going to leave at exactly 5 PM. Sounds like she was rushing , she took my payment over the phone and I had picked up my car @ 5:07 PM . Had I not called to check the status on my vehicle, it would be there for 3 days since it was a long weekend. The thing is I got late for a party because of this. This was my first experience with this dealership and too bad it wasn't pleasant.

Brian M

These guys help me so much. I cant express the gratefulness I have towards them. I live in Florence az. My car was having issues and they completely fixed the problem due to a recall on a part. Mike in the service department got me in a rental within the hour. He was super nice and professional. When my car was finished they called me and I took the nice 2019 rental back to them. I spoke with manger Josh and he was absolutely amazing and professional My car was returned to me. It now runs great. I really do appreciate the kind professional customer support these two great guys gave . Thanks a bunch for fixing my car you guys rock!

Eric Wang

Recently switched from a Ford F150 to a Kia Forte GT and I've been very pleased with my decision. Didn't know what I was looking for when I went to the Kia dealership in Gilbert, but Marissa was extremely helpful with my selection process. I was in and out of there in less than 2 hours with a brand new car. Great service by Marissa and Kia Horne!

Ken Poulsen

On time, completed as told, and at a reasonable price.

Chrystella Lianoz

Best service in Gilbert !!!!!!! Sells women Marissa worked with me and help me get what I wanted in a fair amount of time!!!! Overall the best encounter I’ve ever cane across

JESSICA NEVADA SIMPSON

I would recommend Kia to anybody looking for Quality Service I do not regret going there the buying process was delightful in fairly easy my salesperson Marissa is worth going to see over there. Great sales team Kia keep it up Marissa rocks!

Sharon Wilt

Battery going bad and they got me in right away on a busy Saturday morning without an appointment. Jonny was a fantastic service rep and kept us apprised as to what was going on. Appreciate the professionalism. Thank you to all the great people that helped us and to those who fixed the car.

Angela Ferren

Jason was a huge help he made sure I knew what was happening and gave me updates as I was waiting. I won’t be going anywhere else for my vehicle maintenance. Thank you jason for your amazing customer service.

Arianne Layne

I would not recommend this dealership to anyone. I went in with a pre-qualification letter from CapitalOne Auto financing with my interest rate etc already calculated with the 5k in cash I was putting down. I originally spoke with Ruben Mendez, the internet director, and he advised that they would be unable to negotiate prices over the phone, but that they were willing to negotiate. He handed me over to Darrell Craig, who at first was very pleasant. I explained to him that I already had a pre-qual letter and that I knew the exact vehicle I wanted. After test driving the vehicle we went inside to discuss pricing. Not only were they unwilling to negotiate price, but they were claiming that tax, title, and doc fee would cost me 5k. Let me point out that AutoNation down the road was 1900 for tax, title, and doc fee for a more expensive vehicle. Notice how the tax title and doc fee were coincidentally the exact amount of cash I brought in to put down on the vehicle. They also advised me that my credit was 'so bad' that they weren't going to run my credit for fear I wouldn't qualify for a car. AutoNation said that I had a great credit and that considering I was putting money down, I'm an ideal buyer. Horne Kia ran my credit anyway. They also advised me that their financing guy is an 'expert' with CapitalOne financing and that there was no way the interest rates listed on my prequal were even a possibility and that my prequal letter was, and I quote, "not real"... and that I was basically delusional if I thought I would be eligible for a 5% interest rate. After I laughed at them and walked out, you would have thought that would be the end of it. It was not. Darrell continued to text me until 10pm that night being extremely condescending and continuing to give me 'financial' advice. I work in mortgage, where we actually calculate income and confirm that a person is qualified to make a purchase. I did not need to be 'mansplained' on how financing worked, and I also did not need him to continue texting me basically insulting me and being extremely condescending. Steer clear of Horne Kia and go to AutoNation, they don't haggle but they also had a newer vehicle with less miles priced more competitively and weren't extremely rude through the process. They never tried to trick me like Horne Kia. I did try to resolve the issue with Ruben and he asked that I not leave a poor review and that I speak with a manager first, but it has been 2 weeks and not a single person has reached out to me. Your employees need additional training in not only financing but in what is considered respectful professional behavior.

Brian Blakesley

Went in to test drive a Stinger GT, but was on the fence about a purchase. Sales staff was courteous, knowledgeable, and answered all of our questions and really made us comfortable. Ended up with a purchase, and the entire process was painless and always up front with everything. We are delighted with our Stinger and were extremely satisfied with every aspect of the process, from start to finish.

Steve Abaroa

Josh Kirby is amazing! He helped us so much and saved us a great deal of time, too. Thanks, Josh & Thanks to KIA! We're definitely a KIA family.

Ami Creme

Great overall experience. Jared was more than helpful during the buying process. Would buy a car over again at the best Kia dealership in town!

Stephanie W

New to owning a Kia vehicle and elected to take the vehicle for service appointment to Horne Kia and so happy we did. We selected Horne Kia due to the high ratings found online and the convenience of their location was an additional perk. When scheduling the appointment we selected Mike Freeland as our Service Advisor based on the high recommendations we found online that other customers noted about him and we will definitely continue to work with him going forward. Mike promptly greeted us at our vehicle, asked about the vehicle and discussed in detail the concerns and reason we scheduled the appointment. Mike was personable, professional, and he customized the service that we needed addressed for our vehicle. Our vehicle was completed in the time promised, Mike reviewed the inspection report with us and answered our questions. When needing a vehicle serviced or repaired it is so important to feel that you can trust the people you are working with and Mike Freeland and Horne Kia did a great job of demonstrating just that!

Rebecca Norman

Had to bring in my 2017 for an update / recall. The service center technician was super nice and had my car done earlier than expected. Best service crew around. Car wash was just ok, but I didn’t really expect too much since it was probably a quick exterior run through.

Kellie Smith

Always have a great experience at Horne Kia. The staff is friendly and caring of your needs. Had my car in for an oil change, they still were able to take me even though I was 30 minutes late. Thank you Jose the adviser!

Constantin Geambasu

We were looking for a dependable car for our new driver. Robert helped us find some great used cars but in the end, we realized a new purchase was the way to go. We got our son a 19 Kia Rio that we hope will last him through college. Robert was so much fun and was very knowledgeable in the vehicles we were looking at. Thanks Robert PS-We returned 2 days later and picked up a new Telluride. Love this dealership and love our cars!

Venus

Purchased two vehicles (same day) here recently. Ours sales guy John was AWESOME as well as our fiance lady who did our paperwork. Only down fall was all the negotiating and the amount of time we spent here. It took all day and night to finalize the deals. But overall we love the new cars

Marco Guzman

I came in having a not so good day because of car problems. Went up to the parts department and was met by Joe. His friendly, positive and professional attitude was contagious. Can't let "One of those days" Get you down. Keep calm and shake it off!

Nicole resmer

Sales and service both do an awesome job! I bought my car almost 2 years ago and they are still taking care of me the same as the day I bought it. Thanks Horne Kia Team!

Allan Newman

A solid dealership in every way., great service and great sales people. I worked with Barbara Bloss, a pleasure to work with. We worked on a deal for a 2019 Optima and the deal WAS the deal, nothing changed. In closing this is the 3rd Optima I have from Horrne Kia so when I say they are good believe me.

Brian j

Felt like they weren't interested in selling cars! I went to the dealership highly motivated to purchase after seeing some Kia Soul used cars available online. Fortes or Optimas were also an option, but I wanted to start with the Soul. Started wandering the lot and was quickly greeted by the sales person. Good initial impression. Was friendly to his credit. I explained what we were looking for and was a bit surprised that the availability of vehicles on line did not seem to match what he presented. Was not interested in the base model, so focused on the midrange model which was black, which is a color my wife didn't really like. We were able to sit in the car to get an idea of the interior. He asked the standard questions like how much I was looking to spend, tried to steer towards focusing on the monthly payment vs the total cost, etc. I realized this was standard car sales stuff, so it wasn't a surprise. This is where it got a bit odd. I asked to test drive the car. He said because it was used, he couldn't let us test drive it since it would 'lose value' with the increased mileage. I would have been happy just going around the block, but no dice. I explained I couldn't seriously consider a car I could not test drive, but still got resistance to the idea and no test drive. To his credit, he brought us to the showroom and gave us some water while he went to check inventory for other Souls, but essentially didn't come up with much else. I asked him about the incentives on the new model but other than saying there were "Lots of incentives", I didn't get specifics from him. At this time, I felt like it was now a waste of time. I went from intending to buy that day to walking out a bit surprised. I had expected a bit of a hard sell, but this was almost surreal. With a reasonable deal, I would have signed, but we never even got to a stage beyond the initial encounter. I had the cash in my bank account ready to spend that day. Two days later, I purchased my Kia elsewhere.

James Seaver

I bought my Kia Optima from Jackson and made it easy and breathless for me took less than 2 hours to pick out a car and be in the road home !

Ashley Arias

I typically take my car to be serviced at the dealership because they always go above and beyond to make sure I’m taken care of. The waiting area is so nice, I was able to stay for almost 2 hours while having my car worked on with a 3 year old.

James Elingunti

Jackson is the most energetic nicest guy I know and he’s killing it in the car buis and he doesn’t wanna break anyone’s banks he’s just trying to help and wants to put someone in an affordable safe car to go a to b and have memories in!

Amanda Wilson

Great experience. We did not go in interested in purchasing just wanted a feel for one of them their was no pressure for anything and everyone we talked to was extremely nice and helpful. Would go there when we are ready to purchase.

amanda choquette

Didn’t have an appointment but dropped on for an oil change. I was quickly helped and told the service advisor that I didn’t need my car back for most of the day. I got a call within an hour and a half that my car was ready to be pickup up! The service at this dealership is always above and beyond.

Ethan Smith

I had a very nice experience shopping here at Horne Kia. A beautiful dealership and salesman Jared was very kind and knowledgeable.

Kobe Lomasney

I bought a used 2015 Kia Soul from here. At first I had some problems because the car came with the wrong spare tire (it was a full size in there, and needed a donut tire). Brought it back in twice and called multiple times trying to figure out what to do about it, because while showing me the car Joe told me that he would fix that. After dealing with multiple people they finally gave in and gave me the right spare tire, as I was told they were going to do in the first place. In addition to the spare tire problem, I was also not given an owners manual or a spare key. Beware when buying from here, especially if used make sure you get that second key, and owners manual if you want one.

Mark Welshinger

I went to Horne Kia for routine maintenance. I then came back a few days later to have warranty work done, which involved replacing both sliding door motors. Jason and the entire staff treat you with respect and the service was top notch. With the coupon I had, the price for the routine maintenance was excellent! Since the sliding door motor replacements were covered under warranty, the cost to me was $0.00--sweet! I'll definitely be returning. Thanks!

Sue Cope

Had my car serviced by Jonnie and he was great. Knowledgeable and polite. Very nice young man. Will use him again.

Kennedy Jamestown

My daughter in law totally got taken car of by the best sales person there ! Shoutout to Jackson brand doing such a great job and explaining how buying a car works and making it easy for her !

Ulysses Williams

Awesome dealership. My sales person Darrell Craig did a great job of finding the right vehicle that fit our needs. Also, the sales manager Matt, really put a great deal together. Great Job guys!!!

Edith Cooper

I took my car in for service. Jimmy helped me. He answered all of my question. He gave me very good customer service. I give him 5 stars.

Brandon Knight

Buyer beware absolutely horrible pricing dealers add on are ridiculous. Fair price advertised is a plot to have a paint sealant they added on cost 1200 bucks laughable

Yvonne Lauren

Horne Kia has always treated my family and I well. We’re a family of many KIA owners. Josh Kirby is normally our service guy but he’s moved on to Manager status!! So happy for him because he was always an Amazing Service Advisor and I’m sure he’ll also be an Amazing Service Mgr!! So now we got someone just as Awesome- Jason . Very kind , attentive and takes good care of your car. The waiting is area is really nice and clean and has refreshments.

Eli bird Bird

This place is great. The salesman Jackson there is young but knows his stuff and is the coolest guy, Just bought our second vehicle there. No stress, fair prices, family business. Nice and simple. Will be back when need our next one.

shaun hightower

Service does great if YOUR service advisor is available. Nobody else will hardly greet you. They do good work and have a nice area to wait. Walking around and getting talked to by all the salesman. They want to sell, but know when you mean no. Have bought multiple cars here and would definitely go back.

Demetria HappyHuman

We have been going to Horne Kia for many years and we are never disappointed in their customer service! They try to be as quick as they can with assisting with our vehicle needs and they keep you updated throughout the time there at the dealership. Transparency is key with Kia!

Craig Hammer

Jason Ross was incredible! I’m form Utah and has to get in for service and he took great care of me. Thank you so much!!

Eric Houghtalin

I arrived to the dealership with a preapproval in hand. My hair was pretty messed up due to high winds and a brewing storm. I, frankly, appeared to be a little unkempt. As a result, I was completely ignored. I walked the lot for more than 15 minutes before being ignored inside by several employees. The scruffy chubby redheaded salesperson finally answered me when I held my preapproval letter against the sales office glass door. I showed him a screenshot of the vehicle I was looking for when I arrived. He excused himself for the better part of 10 more minutes before coming back to steer me toward a trashy Chevy SUV that met none of my criteria that my wife and I set for our next car. Went home and purchased the vehicle I wanted from Carvana.

amber michelle

Went in to find a good size suv and had the pleasure of talking with Ruben first about what we were wanting. We ended up dealing with Blake who took us on a test drive. He was absolutely the best! Super informative on everything, took his time with us and didn’t once pressure us into buying anything. When we met with Matt, the sales manager he was just as great! He worked so hard to get us the perfect deal in the price range we needed it to be. I can not say enough good things about the experiences we had with them! If you’re looking for a great car and don’t want to feel pressured and just have some great people working with you to get the deal you need, Horne Kia is the place to go!! Thank you guys so much!! We absolutely love our new Kia Sorento!!

Robert Lazar

Jared was amazing. Helped me get into a used car that was exactly what I was looking for. The manager was also very helpful and worked with us to ensure we could get the deal done. This dealer really makes you feel welcome and like family. This was the easiest car buying process I have ever experienced. Ask for Jared to help you with your next purchase, you will not be disappointed!!

Kevin Strange

Being in the Automotive business for over 25 years , I have high expectations. My experience with Horne Kia exceeded even my expectations!! My sales professional ( Chris) was informative and pleasant and at no point appeared pushy. I have also referred several friends to give Horne a try ( and Chris) and all had the same professional experience that my Wife and I had. I am actually looking forward to my next purchase with Horne and really feel as though I now have friends in the car business.

Jaclyn Robbins

Was set to purchase a car today...was promised a set out the door price over the phone...when I came in with my family to purchase, the car was $2500 more than was promised. Shame on you...I was excited about getting this car. Would give this place no stars for your horrible business ethics.

Ross Brand

Jack I’m looking forward to having you sell me a Sportage next month! Not just because your my son I reallly love that car based on all the research I’ve done on it!! Can’t wait!

C M

Really nice dealership, everyone was super friendly. Staff wasn't pushy, and they really know their cars which is a nice change from other dealers. Gahhh I bought a car!

Nate Gillepsie

Jared was very friendly and helpful. He listened and gave good advice. Shopping for cars was great! Working on the financing was fine. Overall, much better experience than I have had in past car purchases.

Mary Wallace

Jose managed the service on my Optima and I couldn't have asked for better customer service. Fast friendly, and knowledgeable. Thanks!

Jake Evan

If anyone is looking for a new car, come to Horne Kia. They did everything they could to get me into my Optima S. Also, highly recommend that you get Natasha in sales to help you out. Not pushy, knows her stuff, and super honest. I was looking for a specific feature and instead of selling me on something I didn’t need, she listened and found me the perfect car. Horne Kia buyer for life because of her. Thanks!