Reviews of Continental Honda (Car Concessionaire)

Norman Payne

Friendly staff and generally quick service.

nt. Templin

They're wonderful!

Alexandar Pechev

Breanna Osenga is a rockstar. Went above and beyond her duties to help me and my pregnant wife get our minivan fixed before the little one comes. I don’t know who the mechanic was but he’s a rockstar as well.

Theresa Jenkins

My parents paid cash for a new Honda CR-V and unfortunately before they even took possession of the vehicle my father suffered a massive stroke. Because my mother doesn't drive I asked that they cancel the transaction or buy it back. The manager offered to buy back the vehicle for $6000 less than the purchase price even though the car had never left the lot Disgraceful and immoral

Jim Kelly

Car dealers are notorious for expensive parts and service. When I went in for an oil change last, they didn't latch my hood. I was on Ak#1 by JBER-richardson, and noticed my hood shaking. Had It flown up driving we could have had a serious accident.

Felix Egolf

X-press service on my Honda vehicle: good job: courteous, friendly (Ruel Laxa) reasonably priced

Daniel Knipe

By far the best dealership I have delt with In anchorage . Very friendly and even washed my car for free. I would highly recommend them to anyone in need of a car or service to there's.

Melvin Steinberg

I love Honda. Good service, friendly folks and reliable rigs. Honda is great. That's why I own three. My wife's CRV is approaching 200K miles and I can't get her to trade it in.

Jonathan Fernandez

Every time I come for service with appointment it takes them forever minimum wait is 2 hours at least then you ask them to wash your vehicle that’s maybe another 30mins. I asked the lady how long is going to take she tells me 45 mins yeah right from 10:30am to 1:00pm then return to get my car wash done. This service department is horrible. I come back because I have to service my vehicle here for the warranty. If it wasn’t for that I will never buy a car from them. I was told from a previous person that bought a car there he told me about the service department is horrible.. I should of listen to that person. Also when you do online service appointment that doesn’t even work either because they never find it when you get to the service department. They told me not to use it because that doesn’t even work. Service SUCKS!!!

Florence Bailey

Disappointed completely. We were given the impression that they would be able to accommodate us with a car we were interested in as far as payments and price. We were even given a paper to sign stating that they could get us the numbers we wanted. After 3.5 hours of waiting, I finally came up to the counter to ask for my keys as they had them the whole time while they did the numbers for the car we wanted to buy. Turns out, not only did they not inform us that it wasn't going to work out, they waited 3.5hrs to tell us. Instead of telling us that we couldnt get the car, they decided to look up alternative cars even though we specifically said that we didn't want anything else. I have two little boys with me that have been waiting for hours! They had us there until 8pm! Such a waste of my time.

Ryan Stonebraker

Good service, but more on the expensive side.

Kizzy Brown

They were great. Especially Sam Ziadeh. He negotiated a good price with us, for my 2007 Saturn Aura XR. He alsofixed some dings in windshield, and gave me a free tank of gas(come in for 1 time full tank). If you go, ask for Sam, & mention my name and that I sent you and you can get a discount!! You won't regret going here.

Chris Lyon

I brought in my 2003 Honda Accord for service and decided that after having it for 205,000 miles it was time to buy a new vehicle. The service team and sales team were exceptionally friendly and helpful from the time I brought in my old car to the time I signed the paperwork for my new car the next day. James, our salesman, did an excellent job of helping me find the right vehicle at the best price for me. Looking forward to a great and long relationship with the Continental Honda family!

Michael Vanhorne

great service!!!

Steve Voeks

Don't get your keys here if you need extra. They sold me two for 160.00 and then wanted another 160.00 to "activate". I found a locksmith.....Able Locksmith that did it for half the price. I am leary of any work based on this experience at the dealership. I pay cash for new cars and this isn't going to happen again at this dealership!!!!

Greg Cholok

My experience there was a nightmare. I found out after that was totally taken advantage of. The car I bought was marked up $3500 over NADA retail. I was told it was because of the fees involved which I already paid on top of price. Than I find out the internet price showed the car $1500 less. They also tell me there is a 100 tax when u live in Anchorage as part of a DMV fee mind u I just transferred plates. On top of all this It took 3 hours for financing which I paid 23% interest. I recommend nobody ever visit this place because it's a complete rip off. I now owe $20000 On a car that's worth $8500. The Continental Way is the wrong way trust me

Patricia Bean

Our car salesman Justin was terrific, it's the Sales manager Dale and the financing part that was terrible. We wanted $100 more dollars off the manager Dale would not budge, he would rather lose the customers over $100. And we specifically said we were not going to trade In our current car and did not want to put any money down and they called me to try to get me to trade my car in. They need more finance people and a different manager who's not willing to lose customers over $100. We also waited 4 hours just to find out we had to wait till the next day to see if we get approved. I don't understand why they couldn't tell us in the very beginning that we could come back the next day.

Bryan Piercy

What a great place and staff. Drove up from Florida emroute to Nome. Found them and was totally floored by the professionalism and friendliness of the entire staff!

Stephen S

I’ve only been here once for service and unfortunately there was an issue that occured. The way they handled the issue was above and beyond what many companies would ever be willing to do and they were very kind through the whole process and deserving of 5 stars because of this. I will give them another shot and hopefully things go smoother, if they don’t I feel confident they will fairly reconcile any issue that may arise.

Thomas Greenman

Great dealership. I've bought my last two Hondas here. Service is speedy and fast.

Mike D

Friendly helpful staff

Chelsea Chapman

The sales team was amazing and extreamly helpful and professional

Evelyn Stice

Next time I buy a car (assuming I'm in AK :) ), it will definitely be from Continental!

diane X

Thank you Honda. I bought a 2017 CRV touring edition from you in February. Everywhere I go people are looking at my car. And I have had so many compliments I can't keep track now ! I love my car , especially all the safety features !

Nathan Carstens

Great service. The ambiance is great too

Crystal Anonymouz

I had taken my Acura RDX 2008 to get serviced. I asked for a quote for the alternator, and the three sensors that were out. I offered to pay for the diagnostics up front. I was later told that they were just going to replace the alternator and the vehicle did not need diagnostics. When the vehicle was "complete" and my lights were still on due to my sensors being out the story changed. Garrett then told me "the two systems have nothing to do with each other". I asked for diagnostics to begin with and was assured it was not needed. I had to wait even longer. My service advisors name was Artisha and she did not seem to understand vehicles or her job. I was left with no transportation for two weeks due the incompetent employees at this dealership. Finally once I went to pick it up they raised the fee and did not give me the promised vintage discount. I am going back to discuss this with someone in charge. I am really disappointed I will not be able to trust the customer service over this shop again. The work was done correctly as far as I can tell. Too bad the customer service is terrible.

coffee holic

Staff was very courteous

Robert Warren

Terrible. The service manager I spoke to was very rude. I have a 2008 Honda Accord V6. It has been consuming oil at an alarming rate. Last week the check engine light came on. As I began to investigate the problem I found several TSBs had been issued regarding the problem. Even a TSB saying vehicles with multimodel VCM2 would experience misfire due to engine misfire of a fouled plug and a warranty extension had been issued to cover repairs for Model 2008-2013 Accord V6. When I explained the oil problem the service manager accused the place where I get my oil changed of not adding enough oil. When I mentioned I had researched this problem and my findings he became even more abrasive and accusatory. I feel so defeated but I guess when you're the only Honda dealership in town you can afford to treat customers like trash. By the way, as a warning to anyone with this model of car, take it in before the extended warranty expires. I purchased my car used in 02/2016 and the extended warranty expired on 02/23/2016 so I'm out of luck in getting anything covered. Fortunately I was able to chat online with a Honda representative and he filed a complaint against this dealership and even gave me a case number to follow-up on. It won't help my current situation but hopefully it will help prevent this abuse from happening to another customer.

Andrew Campos

Drove from Fairbanks to purchase a TLX. Rita was my salesperson. Took a little longer to finalize the process, but that's OK. To Continental Acura...I recommend adding a comfortable couch at your waiting lounge for long waits. Rita was friendly and easy to talk to; no stress.

Yevgenii Kisarauskas

This is a great dealership. I had an issue with a grinding nose and the mechanics here diagnosed it and fixed it promptly. I was even given a ticket for a complementary car wash. Great service and reasonable prices.

E. Lance Howe

we've had our honda's serviced here for about 13 years. overall, the dealership is very good and we've been happy at the level of consistent service and recommendations over the years. one honda is pushing 200,000 and the other 100,000.

TMC

bought a used car and worked with Nune and Alex. very good experience.

CECILIA ANASTASIA

May 2019: Great service and awesome people!

Richard Esparza

Excellent customer service! For what I needed it for - an oil change and a look over to see what was wrong with my car, great. I wouldn't do many repairs here though, got charged $26 in labor to put my rear windshield wiper back on - a 5 minute job! I really loved how there was an agent dedicated to giving me updates on my vehicle and what they might want to do with it. Parts are super pricey though if you need any work done. I was able to acquire an $800 part for $75 on my own, for example.

LS Williams

Love Continental Anchorage!

Dawn wroblewski

Very good customer service they take great care of me and my car

Anthony Luiken

Sales associate and manager were very condescending and unfriendly. They just try to push you with cheap tricks into buying.

lilbear Kinney

Tried to sell service I realy didnt need after taking to mechanic I knew he said didnt need a lot of things I didnt need

Kathleen Gallagher

Friendly and helpful group of folks... love my Honda and Honda crew!

June Kim

I came honda continental service for a reason, they said it will take at least 2 hrs, so i waited for 2 hrs. After long waiting for 2 hrs, i am looking at my car. It has been sitting here where i parked. No one has not even looked at it. What the f are they doing?

Thomas

Feel welcomed and wait times are minimal with great prices.

Rita Jacobs

No wait for express service oil change. In and out quickly.

Daniel F

Nice dealership but average service.

Peter Rosier

I have had a good but lengthy experience with Continental Honda. They installed a set of new tires on my Honda Accord about a month ago, but a few days after the installation, I noticed that there was a vibration in the steering wheel when I was on the highway. I call Continental and they happily scheduled an appointment for me to get it looked at. I left my car with them for a few hours, and I got a call saying it was ready. The diagnosis was that the tires were unbalanced, but it has since been fixed. A few days later I was on the highway and I found that the vibration indeed persisted. I then called the general service manager and she scheduled an appointment with me to test drive the car with their lead mechanic. Once we got on the highway he acknowledged that there was a serious vibration and that it should be looked into further. I left the car with them again for a few hours and was called back saying that different balancing weights had been used and a mechanic test drove the car and verified that it has been fixed. Here is the embarrassing part. I picked the car up and immediately test drove it on the highway myself and determined that the vibration was still developing around 60 mph. I got home and post a scathing google review of my experience. Not two hours later, I got a call from the service manager requesting that I test drive the car with him this time. I agreed, but decided to take it out on the highway before I got to the shop. To my horror the vibration had vanished (I am sure it was fixed the whole time). So I had to put my foot in my mouth on this one. In summary, Continental Honda's customer service is top notch. From this experience it is obvious that they really care that the customer leaves happy with their work. For all of these extra appointments, they never charged me any additional costs and they had been consistently kind throughout the process. All of the mechanics that I had encountered were very personable and they ultimately got the job done and fix my steering wheel vibration. Any business can have good customer service when everything goes right, but the real test is when something goes wrong, and Continental was put to the test and passed with flying colors.

temi Parra

Great dealer

Eric Yount

This review is for the service department as I have not visited their sales or parts department. My advisor, Breanna, was fantastic to deal with. She has a personality and actually makes small talk which makes you feel as if you’re talking to a person, not a robot. She wasn’t pushy and didn’t rush me when I had several questions. No one tried to sell me service that I didn’t want, only asked what parts of the recommended service that I wished to use. I was truly shocked at how cheap the service was for my 2013 Pilot’s differential and transfer case oil change, not to mention the military discount that no one else in town can match. When I picked up the Pilot, it was washed and vacuumed for free! BMW used to charge me $150 for that service. There’s a reason this is my fourth Honda, their customer service is top notch. Great job folks!

Mike Lessley

Rita Villanueva was my sale person and she was the best. Very easy to work with and the entire team help me get what I wanted. I did not feel pressure and at the same time felt really nice to be around such a positive experiences Love the CR-V.

ben krage

I tried calling around 8 p.m. And was on hold for 10 min till the call just all the sudden ended. I stopped by because the hours posted online said they closed at 9pm. When I got there everyone was sitting around.

Bill Ryan

Their inventory is small. They didn't even have a car for me to test drive. Their starting prices are well above MSRP so making a deal with them is hard. It would be cheaper to by a Honda in Seattle and ship it up.

R Berry

I bought my 1996 Prelude in Seattle and had it shipped to Alaska. I had two cars to trade-in in Washington otherwise I'd have bought in Alaska. For the next 16 years Continental Honda took care, I mean great care of my car. From my first 1986 (?) Honda Accord (bought when Honda was on Dowling) I had two instances where I was not pleased with the customer service, not the work, but the people at the counter. Both times local Honda management bend over backwards to correct my concerns... the second time to the point where I felt bad because they Immediately had 3 managers looking into my issue! They earned my respect and my returned business. I moved out in 2011. I live in Bend Oregon, a great place but not so great for my car. Let me tell you, not all dealerships are the same. I've been gone for 4 years but I hope you can still count on your local dealership in Anchorage. Thanks Continental Honda for all the years of great service.

Jaredisbeast 907

I would never buy a car from here the sales manager Dale is a joke who obviously is too arrogant to make a car deal he wouldn't even meet me halfway k. An auto start. I would never refer anyone here. I was baffled at there unwillingness to work with their customers. We happily bought a vehicle elsewhere, where they wanted to work with their customers

Joseph Butcher

Unlike any in the race, Honda / Acura is my favored choice.....It's not easy being the leader for so long and making no excuses for it....I love this product most for it's enduring value and economic favor in engineering with no lack of power in the exchange.....I will choose this product above the others....both fun and versatile for the job......with nothing lacking in design........JAB Favored choice Honda Pilot TRG takes it for me......JAB

Cee Jay

Had to contact Honda to get them to schedule me an appointment for a recall. Recalls are generally "fit in" to the day as to save lost labor. Being from out of town, this really irked me. I was ready to sell my Honda. Luckily, Honda made it right, and the service rep was INCREDIBLY helpful after a short phone call to Honda. Before that, she couldn't have cared less. I would only bring my car here for recalls, and only because I have to. That being said, I would buy a Honda from them. Their sales team is great! Very helpful...hence the 3 stars and not 1.

SD Turner

Very friendly and knowledgeable staff! Definitely will use them for servicing our Honda from now on!

Patti Barr

Friendly salespeople who aren't too pushy

Fraser Kiddle

I took my Honda Element in for just a simple oil change. They called me to let me know that my brake pads needed to be replaced, especially the front because they were completely worn away and were metal to metal. The shock came when they wanted $650 to change front and rear. I declined. I bought the pads for $65 at Auto Zone, watched a YouTube video and did it myself. I was so annoyed to see my used brake pads had plenty of wear left and were not at all as the dealer described them. Their commission based service advisors are motivated to lie to their customers to make sales. I'll never take my car there again.

Larisa Penman

Wow. I am totally disappointed in your service department. About two weeks ago I came in to replace my key remote for my 2011 Honda Pilot. The plastic on the remote where the key is screwed into it was cracked and the remote was not working properly. I went to your dealership to buy a new remote because of convenience. I know that I can buy one online and program it myself. I figured that I would save a little time and have you do it understanding that I would pay a little more. The remote was not in stock so the associate had to order it at about $70.00. The associate stated that it would be in between 3 and 5 days. On the internet I can get one from $15.00 to $50.00. I reluctantly had him order it since I was there. Almost two weeks later, no call. I had to call and ask if it was in. Which it was. Then they told me that they needed two hours to program the remote. Really? It takes about 30 seconds to program the remote, just look on Youtube. So I set up an appointment to have the remote programmed today. I took it in. By the time I drove back home the service department called stating the car was done, about 30 minutes later. They stated that the charge was $111.30 to program the remote. Seriously, $111.30 for 15 minutes of work to include driving it into the bay and out? When I went at about 5:30 to pick it up, I voiced my concern to the associate about the charge to program the remote. He stated that it was $111.30. I stated that if I had know that Continental was going to charge me $111.30 to program the remote I would have done it myself. The service associate then LIED TO ME stating that you have to be a dealership or a locksmith with a computer to program the remote. Completely untrue! I paid the charge without any other complaints. I didn't have to have the key made. Just the remote programmed. I figure that if Continental would like repeat customers you would treat them FAIRLY and HONESTLY. A courtesy program of a remote would be a good thing to do for someone who chooses to come to you instead of using the internet. I understand that you are a business and that you have to make money but this is ridiculous. And having your sales associates lying is not a great way to keep customers. You have lost my trust and confidence and I will be taking my business else where in the future.

Charles Howard

Poor selection

Tom Cody

These guys really took care of me.

Heather Warmkessel

The guy at the express counter is ridiculous. Definitely tries to oversell to women. No thanks, I know how to so that myself.

Ryan Pepp

Salesman Dennis was able to sell me an incredible truck from his used inventory for a truly unimaginable deal. I have never been more satisfied leaving a used auto dealer!

Jenni Fer

I purchased my 3rd Honda from this dealership (an HR-V) and can definitely tell that their standard of customer care has gone down. Rita was my sales lady and was nice enough, though she didn't have to do much as I already knew what I wanted and had been waiting for them to get more in. I was disappointed in the fact that I purchased a new car from them and still waited over 3 hours for them to get it ready and that didn't even come with floor mats. I had to drive a week before I could get the all season mats I had purchased "installed" and they didn't even vacuum out the driver's side. They just placed the new mats right on top of the dirt. 10 years ago they would have washed your car for you and now they can't even vacuum when "installing" floor mats that you pay $200 for? If there was another local dealership that sold this car there is no way I would come here again.

Richard Eaton

Bought a car here, everything went smoothly

Vasily Martusheff

Big

Fred Manzano

Great customer service!

Shawn Stewart

Very friendly staff, quick service; prices are what you would expect from an auto dealer.

Mike Mason

The sales people are not pushy at at. Alix the sales manager and Jory the sales person helped me out a lot.

Savanah Evans

I've gone to Honda Continental probably 5 times now almost always for an oil change and twice for my tires and for the most part they did a good job. When they did good they did good but when they didn't, they really dropped the ball in my book. I went to get a screw taken out of my right front tire and get the tire patched. They patched it and I went on my way. While going in for another oil change I had let them know I wanted the Left front tire looked at because it had been running low. They called me back and told me I needed a new Right front tire because the patch was too close to the side wall. I responded confused because that tire wasn't having any problems but the other one was. They said the Left one was fine but to replace the Right one. I told them no because we weren't even on the same page so I would just come pick it up and keep an eye on it myself. I unfortunately decided I would order the tire hoping they knew what they were talking about and waited 2 weeks and turns out it was in but no one called me. Then when I called to ask about it they told me to bring it in. Well turns out I didn't need it after all because the Left tire did in fact have a small hole in it, even though they said it was fine. I thought being the dealership I had bought the car from only a year prior it would be a good place to get service done at. It isn't. Even when I bought the car the gentleman I worked with on paper work messed up my paper work and was going to make me pay for something I asked and had signed paper work stating I didn't want it. So from the very beginning they've given inconsistent and untrustworthy service which is extremely unfortunate because I would love to take my car to the dealership. On top of bad service when I told someone what had happened they told me a manager would follow up and that was probably 4 weeks ago now. So when they made the mistake they didn't even have the integrity to make it right or even at the least follow up. Unfortunate.

Cedrick Mitchell

On May 29, 2011, while stationed at Elmendorf Air Force Base, we purchased a 2011 Acura MDX. The Factory Warranty was for 50,000 miles or 4 years. We also purchased an Extended Warranty that went out to 120,000 miles or 8 years. Now we are retired and are moving outside of the continental U.S. and decided to cancel the Extended Warranty, since we're at only 53,000 miles and 4.5 years...only to find out that the Extended Warranty started at the same time the Factory Warranty did. So basically we were mislead and tricked by the Finance Dept. into paying for another warranty that mirrored the free one, instead of starting after the free factory was complete.

Dedrick Pouncy

Bought a new car from Continental Auto Group. The staff at Continental Honda is professional and the showroom is pretty sweet. Maybe in the future, I'll trade in my car and buy a Type R....maybe. The Honda product is about at the top of my list for auto manufacturers.

Steven Exelby

Clean, fast, efficient

Leslie Isaacs

Always very professional and polite, we are always taken very well care of, love our honda

Mattias Ahlvin

Quality service and excellent customer service. Pricing on regular maintenance is also reasonable for a dealer location.

Tom Bucceri

Everytime I call them I get put on hold for five minutes waiting for someone to direct my call.

Scott Rees

The guys at the parts counter are tops. Any one of them will make sure they get the right part for you and give you options if it isn't in stock. (Scotty's Shop)

B W

Kinda shady...

birgit almgren

Everyone here is wonderful. This car dealership will blow away any negative views you may have of car salespeople. They're the kind of guys you want to hang out with and the fact that you can get a new car at the same time is icing on the cake!

Chainsaw Massacre

I've only had my 2016 Honda accord for a little over half a year, but I have to say, everything from my experience with the salesperson (I worked with Jason) he was awesome to work with, gave me his personal number and worked with me for a little over a month, great guy. To my experience with the service department (needed a software update for something in the transmission, and got an oil change on the same day) I was quoted a 3 hour job, no big deal, showed up for my appointment 15 minutes early and drove off the lot in a little over an hour. Best experience.

Boyd Soule

Friendly and didn't feel like I was getting ripped off to much.

steve vrabel

Great service. Good prices. Effective repairs

Israel Jones

Great experience.

Zachary Garcia

5* for service when ordering and purchasing parts. They've always been helpful with ordering weird parts for my car. They also helped me it big time with getting a new key setup.

Oleg Psarev

Changed oil, air filter and blades, took me less than an hour with no appointment. Prices are cheaper than any other dealership... always go there first... recommended!

Christina Talbott-Clark

Service here is always friendly, professional, and helpful. Time estimates for work are generally accurate, and they will call if the situation changes or calls for additional work. The free shuttle is helpful for those who can't wait around for their car to be finished. For those who can, there is a waiting room with coffee, water, and usually granola bars or pastries, and a smaller, kid-friendly space with a few toys. The bathroom has a changing table. There are two restaurants in easy walking distance, and the dealership is convenient to the Chester Creek trail as well.

Amber Crabill

I bought my first vehicle here at continental honda. Aaron was my no pressure sales representative and did a great job explaining and helping me get the best deal. I bought the car used with no warranty. I had some problems with a weak battery and brought it in. They replaced the battery at no cost to me quickly while I was at lunch. They had no obligation to do so and was really impressed by the customer service I recieved. I highly recommend this dealership if you want honesty and genuine care.

Katie Smith

Continential Monopoly Group is more like it. Sales manager, Dale Sexton, refused to show me the invoice for a new vehicle. I ended up going to South Tacoma Honda and it enjoyed the majestic drive north. The monopoly mentality abounds...beware.

Leszek Urbanski

Customer service is a little bad at this dealer ship. They called told me that my car is ready to pick up today. I called if their shuttle service is available until 430pm and it was not so i said i will grab a taxi but the service personnel could not bother to tell me they close at 6 not 9pm like on their website. Then the sales people tell me they cant give me my keys when i offer to pay cash for my bill and all they say is sorry. If they knew i was coming they could have asked me for the payment in advance to i could pickup the keys from sales.

For Junk

Just finished a 3-year lease through these guys. Nothing but positive things to say about it. From trading in our used car, starting the lease, driving the leased vehicle, and finally turning it in... the whole process was very smooth. Great customer service - upfont, honest, and fair.

Harry Woods

Went in for a TPMS light and a sliding door issue. Was charged for the TPMS sensor plus installation ( that was not fixed ) - went back and they apoligized and said it would be a few hours to fix it why did they charge me and have me pick up the car to begin with if it wasnt done ??? Charged me 60 bucks to tell me the sliding door needs a roller which they could not fix said they need to order the part. 60 bucks!!!! To tell me its broke???? Got an oil change and brake job anyway was charged 1381 bucks. It looks like i payed for work that is not completed and have to reschedule. Im very disappointed. It takes me 11 hours round trip to get here and i made this appointment weeks in advance. Im very disappointed.

Artisha Frias

Love this place, they have the best service department by far. Very family oriented and friendly environment.

Ryan Olayvar

Highly recommend Shane Simbre if you are looking for a new vehicle! He was very easy to deal with, super chill, and knows his vehicles.

Joel jackson

They took care of all the stuff & were quick about it!

A.J. DAVIES

Took my vehicle in for service and was very pleased with their service department. The Staff was very helpful. I especially want to say thank you to Artisha Frias for the wonderful service she provided.