Reviews of Volvo Cars Mobile (Car Concessionaire)

Jennifer Petrie

My S60 was having a lot of issues so I called the service department and spoke with Mike. I probably sounded like a complete moron trying to explain what was going on with the car, but Mike was very patient and helpful. I had the car towed there on a Tuesday in the afternoon and received a call from Mike the next morning with a rundown of what was going on. The customer service these guys give is seriously outstanding. Mike stayed in communication with me throughout the entire 5 business days that my car was there. The labor here is reasonable and they even cleaned the inch of pollen off of my car before I picked it up!

Rhonda Bonner

My experience at the dealership was very good. The service manager was very helpful and pleasant to deal with.

Anonymous Consumer

The service was excellent. The staff was friendly. The only reason I'm not giving five stars is because I feel like I had to wait too long for the work that was performed. Also, there was an annoying member of the team walking around with music blaring.

Jada Johnson

Great experience. Highly recommend Inez Sessions.

michael hance

Doug went far beyond what was expected.Made the purchase experience easy,car delivered as promised.Would Recommend the dealer to friends/family!

Aaron Davis

Had a safety recall performed they were professional enough, I understand they didn't stand to make a whole lot of money from it. But the service manager could have acted like he was interested in my questions instead of just blankly staring at me and nodding. Service was preformed in a timely manner so that's the the reason for their three stars. Otherwise they'd have gotten one star.

Daniel Orr

First time buying a Volvo. The experience was great. AJ was excellent at showing me all the features and benefits of the car. Wasn’t pushy at all. Enjoyed the experience and the process. Mike in service was great. Little upset that only 3k miles on the car and had to get it serviced. However, everyone was genuinely nice and cared.

Rachelle

A great experience with volvo! Please drive the XC90! They are an excellent experience!

Lisa McDonough

My battery was dead and Mike with the Service Dept. Got it fixed right away! Excellent customer service!

Michael Ann S. Kelley

Great, successful experience! I dreaded and put off car shopping too long. Inez, in Volvo, was fabulous, comforting, understanding and so patient! She got me in exactly what I needed to fit my family's needs and budget!

Matt White

Ms. Inez did a wonderful job. I purchased my car off of a lease. This took some time and Inez made sure to follow up and get it done. I would not hesitate to do business with Inez.

Linda Chandler

Buying a Volvo was really one of the best decisions that I've made. Inez Sessions was so helpful and made the whole process so easy for me! AND.... the Service Dept is wonderful! They take care do everything so I don't have to!

Christopher Kirby

Sales staff were very helpful and made the buying process a fluid and painless process. I would recommend them to everyone. Very friendly and courteous

Joanna Bailey

We had a wonderful experience purchasing our new car. Wonderful staff and great atmosphere. A painless experience!

Melanie Murphy

The purchase itself was pleasant but service after the sale horrible. It should not take a month after the sale to get title application in order to register car & get license plate. Poor response after numerous attempts resulting in late fee at licensing office. Then did not have all paperwork required. Would not recommend this dealership to family and friends.

luz Sanchez

Great customer service. Guy working the parts section is one of the nicest people I've ever met. I love my volvo and driving an hour to buy parts here is worth it.

Michael Griffin

Exceptional service from Mike and his team. They were able to locate and correct an issue I had tried to get corrected for several years at a different location. The service was above and beyond my expectations. Great job.

lynn Wilson

Outstanding service. Mike is the best!

MaiThai DoTran

Aj was responsive, answered all our questions or concerns We had . We are glad we found AJ to help us purchase our very first Volvo .

gregg descher

We had an excellent experience with Inez from start to finish

Steven Friedenberg

Purchased new car great people

Little King

Service dept manager was the only friendly person in the building. Salesmen at desk no hello no good morning maybe he was busy. Parts guy seemed to not like the fact I rang his bell at the counter maybe he was busy also. Maybe I didn’t look like someone there to buy a car. Maybe the second sales person I encountered was busy also. Maybe everyone was having a bad day. Would I buy a car here probably not. Would I have my car service here probably so service manager represented the owner of the company well. Get some more people like him.

Carol Dale

Excellent service!

Barbara De Zutter

We wanted to see some cars to get an idea on what to buy in Europe. Most car dealers were rude, knowing we wouldn't buy from them, but this one was very friendly and helpful!

Dj Shaw

We have been vacationing on the Gulf Coast for two months. Along the way, another Volvo dealer suggested I have some maintenance done when I had some time. I called and talked to Mike about coming in, did so and got that done...and more. Mike is a good listener. I asked about checking two or three other areas of concern. He said sure, did the inspections and fixes at no cost. The vehicle was washed after the work was done. On the way to pay, I asked about military discount, since I had received it at other Volvo dealers. He checked on it, said yep and adjusted the bill on the spot. The five stars are for Mike and the Mechanics (did I just say that?). However, the waiting area could use some sprucing up and I thought it strange that I had to go to VW to pay the bill??? I would certainly go there again for service.

Nighthawk investigations

My dad William g Smith had 27 Volvo's Music City Volvo wouldn't give me $1,000 brake on a car my dad spent $500,000 there in his lifetime boycott Music City Volvo Nashville Tennessee MR2 f*** you

Eric Jamison

Great place!

Aaron Rubel

The depth of technical knowledge that Brand Specialist Santwan Wiley has impressed me, and the entire Volvo Cars Mobile team gave me confidence that the V90 Cross Country that I recently had pleasure of purchasing was the right fit for my needs. The V90 Cross Country T5 is honestly the best driving car in hard rain that I have ever driven, is a tech lover's dream, and is a comfortable interior cabin! My favorite vehicle experience to date.

T R

I have always been happy with the service I receive at Volvo of Mobile. They have taken great care of me since I bought my car several years ago. They get me in and out promptly for service and give me a Volvo loaner if I need to leave my car. The service manager and mechanic are always very nice and professional. I have received a follow up call from the dealership every time I have been in to make sure everything went well. I highly recommend for purchasing a vehicle and for service!

Angie Brownlee

Our buying experience was excellent!

Jamey Sandifer

Courteous, quick and accomodating.

Cesar Yabor

Haven't bought (yet) but nice guys at this dealership.

Daniel B

Bishop was a refreshing experience when shopping and buying a new vehicle. He was very knowledgeable in his product, honest and did his best to over backwards for me. Even after a minor issue he was quick to correct it and work with me so that I was completely satisfied.

Megan Blackman

Courtney helped me pick out a great car. I went in to get a different car, but he showed me the Volvo which turned out to be a much better fit. He was very pleasant to work with, and he was very patient with all of my questions.

t h

Social Media converted me. I have 0wned two Infiniti’s, and never considered Volvo. My Daughter and son own Acura's and love them. I only came to Volvo because I was targeted on Facebook from a National ad. It featured the xc90 interior and I was interested in the technology of the VOLVO things that the Infiniti does not offer yet. I have never…….. considered that Brand. I thought it was for old people and yuppies. HAHA I was searching for Infiniti, BMW and looked at the Audi’s. But then on my next visit to facebook, I was targeted as an auto purchase intender and the ad popped up in my newsfeed on my iphone. I saw the ad and decided to look at a couple of reviews, then visited the dealership to take a look. I met Inez and she was super helpful. I drove several different Volvos, then I fell in love with the XC90! Then bought the new Volvo 2 days later for the Summer end incentive, plus a little extra incentive because I was converting from another Luxury Auto Brand. I feel in love with the VOLVO and the team at Dean McCrary!. I highly recommend you give them a try before you buy somewhere else.

Michael Johnson

Dont waste your time

Drew Brickson

We are from Mississippi and drive 1.5 hours to use this dealership even though one in Jackson, MS is closer. We have an older Volvo that needed some specialized Volvo service in terms of mechanical expertise. Mike and the service team here are the only ones we would trust in getting honest and reliable service at a reasonable cost. If Mike can work the issue within his service means and different warranty coverages, he will go out of his way to take care of you and your vehicle. A lot of time, the backend (services) of a automobile dealer is the Achilles heel of a its business, in this case, it is the strength of the dealership. I will continue to praise and recommend this dealership each time I visit them based on their level of taking care of the customer/car owner.

Kyle Hagamaker

The sales lady, Inez Sessions, at Volvo was very helpful, knowledgeable, and friendly. If you have any questions concerning Volvo please contact her and see for yourself.

Mike Surles

Mike is the best

Hayley Van Antwerp

Mike Weis in the service department is awesome!

Daria Campbell

Horrible experience with the service department. I purchased a few parts for them to install. When I called them and found out the parts were there (since they did not call me), we set up a time for install on Friday. This was Thursday, so I specifically asked if he meant tomorrow or next week. He said next week and I marked it on my calendar. When I bring the car in, I drop off the keys and find a seat in the waiting room. After an hour and a half nothing is being done, so I ask why, and then he tells me they won't be able to squeeze it in because I was supposed to be there last week. They don't know how to use a calendar, and somehow this is my problem! No loaner car, no paying a technician overtime, not even so much as an apology. Truly horrible customer service!

Sean Lawrenson

We had a tire blow out on 2016 XC90 and were stuck in MS while we tracked down a replacement. Mike at Mobile Volvo went above and beyond to help my family out and we are truly grateful for the exceptional service that provided for us. This is not a dealership that is out to do anything other than provide excellent service and I would recommend them to anyone in the Mobile Area

carolyn larkin

Mr. McCrary i brought my VW CC for an emission recall on Thursday, December 10, 2015. Customer Number 43044. Since that job my car has stop running. I had no transportation on Friday night to attend church service. Before this I have had good service from my vehicle. I have had service done at each required interval. I am asking that my car be pulled to your Mobile office, the problem corrected, and I be provided a means of transportation until corrected.

Marjorie Millette

I did not give a 5 star due to phone calls not getting answered. I ended up just driving my car from Daphne to Mobile without an apt. Receptionist needs either more help at her desk or needs to be more responsive. I called 4 times trying to set up apt. Mike is awesome!

Audrey Lapeyrouse

This rating does not reflect the car buying experience. Everyone was great when purchasing. This one star is for the lack of organization when trying to get my car serviced. The service people are actually very nice, too. I wouldn’t have complained, but this is the 2nd time (note I have only had one other service), that the entire experience was a waste of time. I had to leave and come back after planning my day around the service. Both times went like this: Call the service department to set up appointment. Under buying my car I get a loaner. The person who answers never knows what’s going on and says the service department will call me back to set up time. They never call back. Never...I never have been called back. So, I gave them about 3 days (both times) before I called them back to try again. I get through to service and they fit me in to the rotation and I supposedly have a loaner available when I drop off. I show up at appointed time and no loaner vehicle is ready. Of course the service department opens before the main floor so I have two options, wait an hour for the sales to show up or reschedule. WHY? Why, did I not call to check the second time? Well, I figured a higher end car service place would have their stuff together. I wish and I advise you to go ahead and make the drive to Pensacola to buy your Volvo. My mom bought her Car from the dealership over there and they come to her house, drop off a loaner and pick up her car! My goodness...service is a big deal. TWO times the exact same problem. I have to use Volvo service bc it will no longer be under warranty. I wish I had another option. By the way, I had a piece of my brand new car pulled off about 2 days after I purchased bc it was never properly adhered. I went in and they had to order a new part to exchange it. I waited a couple of weeks to receive a call. I never got one. I called only to find out it had arrived days before. Note this was a brand new car and a manufacturer problem. I should have been treated better than that.

Floyd Bartholow

Had a great test drive dealer played with the dash way too much in my opinion