Reviews of Greenway Honda of Florence (Car Concessionaire)

Bradley Justice

Good people needed help and a good deal for a vehicle and Caleb Lee got me that thanks man

Van Roberts

Great experience! I would recommend Greenway to anyone looking for a new vehicle.

Kevin Kilpatrick

Just bought a 2010 Toyota Highlander from Jackie Smith. She was very knowledgeable and provided great customer service.

Susan Blackburn

Nice cars

Michelle Wilkinson

My experience at Greenway Honda with Jackie Smith was excellent. My mom bought a car with the help of Jackie a few weeks prior and she said I had to go see her because she would find exactly what I wanted, and she DID! I didn’t even plan to buy a car that day, but Jackie knew my price range and the things I wanted and needed in a suv, so she made it happen! She took great care of me and checked on everything, even the days following my purchase. GO SEE JACKIE! She will find the right vehicle for you!

Randy Hutcherson

Very friendly and knowledgeable staff.

Jason Arnold

Car buying is a purchasing experience most people would rather avoid. Its high stress and understanding the price breakdown is never clear cut. In today’s world we have multiple tools available to us buyers that can help give us insight into a price analysis of the car market for that specific vehicle. However at the end of the day it comes down to the dealership and the car. In this case the dealership was University Honda of Florence soon to be (Greenway Honda of Florence). I would give my overall experience a 2.5 out of 5. Multiple factors play into this review from the time spent in the dealership, the presentation of the vehicle, the finial paperwork and the negotiation experience. The total time in the dealership from start to finish was about 5 hrs. give or take. I felt that this was a reasonable amount of time although during this time I was bounced between 4 different desks. It is my hope that in the future they will be able to resolve that issue with more sales desk. The presentation of the vehicle I purchased was good. However, it was not clearly stated or shown online that it had a noticeable scratch to the back bumper. This was only discovered after driving 1hr 45min to look at the vehicle. The scratch itself was not a major deal breaker however it brought doubt into the integrity of the dealership and made me question if I was dealing with a reputable company. This was an oversight by my sales associate who I made clear prior to my arrival that I did not like the whole bait and hook that other dealership play online not fully disclosing price or issues with a vehicle. It is my understanding that they are trying to break themselves free from the poor reputation of the University Honda of Florence name however I don’t feel this ship has fully corrected its course. During my time on the car lot I was also shown a used Honda odyssey as a possible new option nevertheless this tactic failed to impress. The Honda Odyssey was clean on the outside but the inside was in horrible condition. Brown stains covered the floorboard and the back trunk showed signs of a battery leaking in the trunk not to mention the vehicle smelled of smoke. My sales associate was in complete and honest shock and quickly moved us away from that vehicle. My goal during negotiations was to get to a fair and reasonable price. Not to completely minimize the dealerships profit but to also take into account factors that were not accounted for prior to me physical looking at the vehicle. After a initial stand still and me taking a lunch break in preparation to drive to my next option we were able to come to an agreed 2 price. The final paperwork process was sufficient. However it was presented to me as we were closing that the vehicle only had one key not a major issue but an inconvenience at best. In addition the original price I was shown during finial signature was not the correct price. After going over with the representative and him arguing with me the finance rep. finally came to the realization that I was right and he was looking at the wrong number. I am not sure if I would recommend this dealership to anyone yet at this time. I would recommend Jamie Blair my Sales consultant. I felt he was as honest as he could be for the environment he was in and went above and beyond to fix and to correct the issues I was facing. It’s clear that University Honda of Florence still has a lot of work to do if they are gona correct the ships course.

Rameses Faraon

When it comes to financing, they are honest and will go by line by line. Alex, Mr Eason, and Mr Blair are very approachable. I came from Huntsville, and Decatur and looking for Ridgeline but no one approached me.

Kristyn Chatman

Greenway Honda is the best!!!! I had the best experience with Michael Anders and his finance Manager. They were extremely helpful and made my car buying experience the best hands down!!!! They aren’t pushy like most salesmen!!!! I will continue to give them my business for years to come!

Sally French

I had a great experience at Greenway Honda of Florence this weekend with Jacqueline Smith and the stuff Jacqueline was very helpful and friendly if you need a vechile go see her..

Lanisha May

In July 2017, I walked in University Honda to check on trade in with my older pilot. I was greeted with William (Will) Jetton. Having past negative experiences with car salesman, I was adament about keeping grounded to my needs, wants, and price, regardless of any good car salesman strategies. First off, Will is not the typical car sales man. He listens. He was friendly and accommodating with my two boys. Will was just as determined to make me happy as I was on sticking to my agenda. I gave him exact details to interior/exterior color, trim, and price. Definitely not an easy task. Will MADE it happen on a NEW 2017 Pilot Touring and a great trade in value with my old Pilot. Will changed my philosophy of the car buying process, it's all about finding the RIGHT person and WILL JETTON is the right person to help you or your friends buy a car. You'll leave the dealership happy in a new vehicle and you'll make a new friend while in the process.

Ila Petty

I bought my cr-v here. They were very helpful and had great service. I recommend you go see them if you are in the need of a good deal on a vehicle!!

m a x

Very friendly and professional staff. Ask for Caleb Lee he was easy to work with and took his time to help us. We are very thankful.

tracy mceown

Just purchased a 2018 honda accord. Ask for Wil Jetton, he provided the best car buying experience, no stress, no fuss and they even delivered to Athens! Awesome!

Bobby Rumsey

Had a great buying experience. I traded my vehicle in July 28th with the understanding that they were to pay off my trade. Honda finance continued to call and harass me for my next payment. In order to save my credit score I had to send in my August payment. I notified University Honda of the situation. I was assured that the issue was resolved. It's now September and the phone calls are starting to come in again. I left a message with finance yesterday and still no returned call today. Now, the robot you are forced to call is not able to forward calls so I'm still waiting on resolution. Looks like I'll have to continue to make payments on a car that they own until they find someone who is competent. Never had this issue with Toyota. 9/26 (update) Here we are a week later and the issue is not resolved. I can pay a bill in seconds from my phone but this "professional business" can't pay a bill in 60 day. Does not instill much confidence at all. I just hope my car is more reliable than they are. 10/10 (update) After two months of dealing with this issue my trade in has finally been paid off. Unfortunately, the additional payment I was forced to make was not fully returned to me, only half. In the two months that it took for them to do their job, the interest continued to build on the balance, raising the payoff amount. So that now appears to be the "game" they play. They stall for a few months before payoff in order for you to keep making payments and lower the actual amount that they owe. I've notified them once again of the issue and will continue to update until all monies owed to me are paid. Avoid this dealership!!

Pam Gregg

I purchased a Honda CRV EXL a few weeks ago. I worked closely with Ashley D to add accessories and to finalize the purchase. Ashley D patiently guided me thru the operation of the vehicle and helped me choose personal settings. I’m enjoying the CRV and thanks to Ashley, I know how to operate her!!

Dennis Terry

The service department was a little slow but it could have been a reason like short on staff or more business than usual. I did walk around and was ask by several employees if they could help me with anything Overall I was satisfied.

Paul Coleman

Easy going, friendly sales staff. Ask for Caleb! He's willing to go above and beyond to help make sure you have a pleasant experience and get what you came in for.

Michele Aycock

Alex and Jackie made purchasing my new Honda a good experience. Would recommend them both.

Lucas Hale

We bought a used Honda Odyssey and had a great experience! Brittany was who we dealt with and she was great!

Adjo Alferez

Best services. They also gave me complimentary car wash. Honda of Florence is superb.

Pat Parrish

Got the oil changed and tires rotated in record time!

Cindy Langford

I live in Memphis TN. I was in Florence for two days visiting my Granddaughter. I had been looking for a used CR-V EX for sale by owner for about a month with no luck. I have not had a car note in years and wanted to pay cash for the car. I also wanted to know the service history. Out of frustration, I went to a dealership in Memphis and found several vehicles but was even more frustrated with the sales tactics and pressure from the sales department to purchase a car that cost more than I was able to pay in full. When I drove into Florence, I saw 2 CR-Vs on the University Honda lot from the road and decided to try one more time. Will Jetton answered the phone. I explained my situation to him and told him how much I could afford to spend. The two cars I saw from the road were over my limit but he said he would keep looking. Within an hour he called me back. He had found a 2012 CR-V EX L within my price range, only one previous owner and had been serviced over the years by University Honda. I kept the car over night and drove it while I was in town. I was very happy with the car AND the way University Honda AND especially, Will Jetton worked with me to help me get what I wanted and for the amount I could afford. Will listened to what I had to say and worked to find me what I wanted. Thank you, Will and University Honda!

Drew Kerby

Alex McWilliams got me fixed up with a GMC truck from University Honda. Had a positive buying experience here

Steve Merry

Good service department.

Jay Dryden

Great experience! I contacted them in advance and told them exactly what kind of minivan I was looking to purchase for our growing family. They looked around and found exactly what I wanted, emailed me a great price and I got exactly what they promised. No haggle, no cheesy sales bull jazz. Just a great price on a great car!

Wendy Clark

Friendly and helpful service.

Brian Wright

Great experience

Susan Ricketts

Salespeople were super friendly and helpful. I had expected to have to negotiate but they asked what I was looking for and made it happen when I asked for a certain color.

Carrie Grantland

I recently bought a preowned car from University Honda of Florence. Great experience!! Brent Ferdinand was my go to guy! I told Brent what I wanted in a car and the payment I desired, Brent made the experience quick, easy and enjoyable! Thanks Brent for all your help!

Karren Sewell

This was my first ever new car purchase and Alex M. made it a pleasant experience. I did not feel pressured at all. He is friendly and helpful. Thanks, Alex.

A N

This was one of the best experiences I have had at a car dealership. Alex Lane was so easy to work with and went above and beyond for me and my wife. I am 2 hours away from this dealership and I would gladly make the trip again to work with Alex. I will be buying more cars in future and Greenway Honda is the place I will go.

Dianne Preece

Not a good experience!! Went in to renew my lease and they acted like they couldn't come close to my current lease payment!! Didn't even offer any options! Sure didn't want me to lease a car!!!

Karen Griffin

Great new Owners.

Julie Lansford

I enjoyed working with Ashley Darnell during my recent vehicle purchase. She was very helpful and made the entire process a pleasant one.

Jamie Lindley

Tried doing business with them. That was until I found out they was Home of the 800 dollar doc fee. What they got a team of lawyers drawing up the documents.

Rickey Springer

I wanted a jeep, seen one at the Honda Dealership in Florence, I got Caleb Lee to get the key, I took it for a test drive it had everything I wanted so we made the trade and I got my JEEP. thanks Caleb

Christopher Downs

Great service department

Paula Smith

Car was towed, battery replaced. Quick service. It was a warranty replacement.

Louis Lee

Feel terrible,different day different price.different dealer different price.

Anna Gibson

The service department was very helpful in troubleshooting some issues with Bluetooth.

Beth Poff

Jackie is an awesome person! She helped us out and was always up front about everything throughout the whole process. We traded our car for a brand new one and it was one of the most painless transitions we've ever had. They have our business as long as we live here in Alabama!

Tamitha Yerena

Have to give Caleb and Ben five stars!! They were so helpful and helped me leave with a new vehicle. I am so thankful to have done business with such great pe

Lauren Dennis

Will did an amazing job assisting me with my purchase!! Highly recommend Will at University Honda

Meggie West

The worst decision I have ever made was to buy a car from University Honda of Florence. 1st of all the car buying process was a joke the guy we talked to 1st and road with us on our test drive told us a ton of lies. And was just basically saying anything he could to get us to buy the car. Then the 2nd salesman we talked to was also an idiot and then finally the 3rd salesman actually knew what he was talking about. Looking back should have ran after that situation. I have had the car for a year and my wheels and tires are making a scrubbing noise. I have taken it back to the dealership 2c they say there is nothing wrong with the wheels or tires and just put some lube around them. This did not help and the car is still making this noise. This is a 2017 Honda Accord. Other customers have complained with this issue. We can not get anything done about it. We have contacted Honda customer service as well they are not concerned and tell me nothing can be done. I will never ever buy another Honda and ESPECIALLY NOT FROM UNIVERSITY!!

Jared Cox

They definitely know how to get you in a car. I worked with Zackery White and found myself in a 2017 Honda HR-V. Zack was a lot of fun to work with and while waiting for management or finance guys to come around he was good to keep a conversation going. It just felt really natural. I was between a Fit and the HR-V. The HR-V was quite out of budget but Zack and his manager Brent worked out a GREAT deal for me (I think they just wanted to make my fiance happy, which I'm also okay with). They brought the HR-V from out of budget to the exact same price and payments that the Fit would have been. I traded in my 2015 Mustang that I was still paying for, and they paid the loan off IN FULL on top of giving me an excellent deal on the HR-V itself. The only reason I don't give 5 stars is because there was a lot of confusion over the car itself. For a while I was thinking it was a 2018 HR-V (which may have been my fault) but I don't think it was ever deliberately made clear that it was the 2017 model (again, could have been my fault). But at some point in the process I was quoted an interest rate by one of their financial or management guys (not Zack or Brent) that was apparently only available on the 2018 model. Turns out there wasn't a single 2018 model on the lot. I could have gotten a shorter loan with payments still well in my budget thanks to that great interest rate, but it turned out to be unavailable, so that was pretty disappointing. All in all though I'm pleased with the transaction. The car grew on my really fast. I've never driven anything like it before. There's so much space. The seating is very comfortable. And my fiance enjoys it a lot more than she did the Mustang's bucket seats. If you're interested in a Honda, go look for Zackery White. He and Brent will do right by you. It also helps to bring a wife or fiance.

Roger Foster

Professional service and hometown courtesy!!!

Tony Roberts

Rachael was awesome to deal with. Super people all the way around and a pleasant experience. Need a car? Greenway Honda is where you need to go!

Jon Bloomingburg

I have had good experience with these guys, Paul Smith the manager is the best!! You will not meet anyone who is better and more willing to go the extra mile to help meet your needs. HIGHLY RECOMMEND!!!!!

Jernessa Jones

I wanted a Honda for quite some time! Not only was I happy with my purchase but Alex McWilliams made my purchase fun and easy!! He was very helpful, thorough and easy to work with!! If you’re in the market for a new car, ask for Alex!!!

Stephanie Zibas

My husband and I had a great experience at Greenway Honda of Florence. Rachael Brown helped us get the van we really wanted. We were looking at a used van which was nice but after driving an hour from Madison to the dealership we realized it was not the van we wanted. We had not planned to buy at this time but the transmission went out in our 2006 Honda van with 280,000+ miles. Rachael knew we really needed help and didn't wsnt us to leave empty handed. She worked really hard to keep us in our budget and we ended up getting a brand new 2019 Honda Odyssey! We love it! The service we received was outstanding! Thank you Rachael! Kyle and another man helped us too and were very nice. If we know anyone who needs a vehicle, we will send them your way! We will be back if we need another car, truck, van or suv in the future. Give Rachael a bonus. She is an asset to your team! Thank you so much for making our new van dream come true.

Wes Watts

Great service sales representative was great Alex McWilliams go see him!

kielploen .

Good; folk a little stiff in approach, except for higher mgmt that checked me out/took credit card ... was friendlier and had more personality. Hope new company keeps things at a top level.

Leslie Hedgepeth

I purchased my first Honda about 3 weeks ago & I'm completely in love with it. Jackie Smith was a great help to me on getting me in my new car. She was knowledgeable, nice, & relatable as a person. Go see her for your new set of wheels.

Luis Meneses

They do not respect the prices posted on the site. Bad experience

Michael Santos

Had a good experience here. Caleb Lee was very helpfull I recommend him to anyone looking for a vehicle

Skye Bailey

We couldn’t ask for a better sales person! We didn’t feel pressured and got exactly what we wanted. Ashley was very kind and Joey in finance was such a pleasure to meet. We will definitely purchase another vehicle from them.

Regina Pyle

I came in for a recall on my van. I had to have a shuttle to take me to shop during a long process. Only to get a call with a long list of things that needed to be fixed. They included new breaks. What they didn’t know that I had them recently checked by a mechanic that I trust and was told they were still good. When I said no to all the things they told me to fix, they then suggested a payment plan for every thing. I said no again. I took my car the next day to my local mechanic with the paper they gave me with everything they said needed to be done. NOTHING on the list needed to be done. I hate when people think just because I’m a woman that I’m stupid. The van was bought there, but I promise I will not buy anything from a place who treats their customers this way.

Linsey Wheeler

Caleb Lee is fantastic at what he does! If you’re in need of a car, hit him up!

Todd Drummer

Nice people.

Sheldon Raper

Will Jetton is an incredible salesman! He went above and beyond to get us the best car for the best deal. I went in scared to death but he walked us through everything and we came out all smiles baby!

michael ni

Thank you for the service Racheal and Will and Michael

Rebecca Parsons

If you need a car do NOT go to University Honda. They are a shady bunch of" I DON'T KNOWS!!!! Or I've never seen this before." It takes them at least 4 hours to insult the customer, I just spent all afternoon there for them to fix a lie that they would Not make right.That shady looking little character they call a manager ,don't care, he is absolutely no help. Very unbusiness like. They do not take care of their customers. If you go to University Honda in Florence Al. You will get screwed. A lie is a lie. And when you catch them in that lie THEY WILL NOT FIX IT. Please don't make the mistake that my family has made. Go to an honorable dealership to buy your automobiles. University Honda of Florence, Al. is not good. Bad business.

Lisa Graham

Always had good customer service when university Honda ...initial sales guy and service guy was great ...but guy at the desk giving estimates and checking me out was smug and needs to purchase some customer service tips and a smile!! Not to mention wanted to overcharge me ..i may b a woman but im not stupid...estimated job at $840 had it done today in another place for $300

Kayla Horton

Go see Racheal Brown she is a great person to this community and is always giving back!!!!!

JOEL ALEXANDER

Disappointed that service rep had no idea about the recall on my car, if parts were needed or if they were in stock. Was supposed to get a call when work was completed. I did get a call at 5:15 that I was unable to answer, no message was left or no other attempts made to contact me. I came the next day to get my car. Not very satisfactory service!

Heath Terry

Very disappointed poor costumer service

Tom Mann

Over the past two years, I have purchased two cars from University Honda and had two cars serviced. Jackie Smith was the sales person who assisted with my first purchase and solely handled my second purchase. Throughout the process, she did an excellent job balancing the sale and trying to meet my expectations on the deal. I was very satisfied with the buying process, the delivery and followup after the sale. The manager and the credit department were both most helpful throughout the process. After the sale, I took one vehicle back with a minor interior problem. Chris Thompson, one of the service advisers and a service technician quickly took care of my problem. On another service visit with a ten year old Pilot, that same pair diagnosed and repaired an annoying brake problem which had existed for about thirty thousand miles. Another shop had failed to make the correction to resolve my problem. I had about five other items serviced on the old Pilot and all were performed to my satisfaction. Service is the key to running your Honda for many trouble free miles. I would give University Honda in Florence, Alabama an excellent rating for both sales and service.

Amber Seymore

We had the very best experience at Greenway Honda of Florence! We worked with Jackie Smith so if you need a new car go see her she is really good & awesome to work with! Thank you so much for helping me trade my vehicle and getting a new one that’s better!

Duraine Davis

Did not give any possible solution to the CR-V turbo problems 10\29/18.

Clint Carter

Rachel brown is awesome. Go see her for your next car.

Megan Mitchell

Caleb Lee is THE best sales associate! Thanks to him, I have a brand new Honda Accord!! Thank you Caleb!!

Cindy McLean

Very friendly salespeople. And they will do everything to get you the price you need. Very pleasant experience

Jennifer White

I bought a new Honda pilot from Jackie Smith at university Honda and had the best experience ever! She was so knowledgeable about all the vehicles and showed me every thing about my new Honda pilot. I also recommended her to my best friend and she bought a new Honda CRV from her. I would recommend Jackie Smith to anyone!

Cynthia Low

Knowledgeable, efficient, priced are in line. I would not take my automobile anywhere else

Luke Baker

Greenway Honda of Florence was very helpful in my recent vehicle purchase. I appreciate the integrity and friendliness that I saw there. I recommend Greenway Honda of Florence to anyone in the area looking to buy a car. Luke Baker

James poores

Good friendly service good car pricing

Donny Harden

Chris at Greenway was great to work with. Chris was spot on and knowledgeable about the product. After the sale he took time to shows all the features. Looking for a Honds give Gw a chance to earn your business..

PHILLIP BLOCKER

Alex was great and easy to deal with.

Linda Warren

Was very disappointed with my experience at Greenway Honda. Been going to that Honda dealership for many years. Have owned a Honda vehicle for many years bought my first Honda from Jerry Damson, always used the service department at this Florence location. Was very disappointed in the person that checked my car in for service, his name is Brian Bissonnette. I Have a 20018 & a 2008 Odyssey, Brought the 2018 in for a B12 service had 28,000 plus miles. The attendant said car would need a transmission check at 30,000 miles & wanted to know if I wanted to have it done while was there; told him didn’t think so car only said B12 service. He ask me 2 more times if I wanted the 30, 000 transmission done while I was there ask him how much would cost said $400 Finally just told him no would wait until it came up on car. As long as I have been coming to that service Dept have never felt pressured to have something done that was not necessary at that time. Was having a problem with one of our keys not unlocking the car door on the driver side. He said the software update would take care of it. Ask them to check on this problem. When I picked up my car ask about & he said recall would take care of my problem & let them know if it didn’t. Had this done yesterday tonight the key would not open the car door on the driver side just like before. The man that checked me in didn’t put on my paper for the them to even check he just assumed the software update would take care it the problem. I live 45 miles away & will have to make another trip to Florence or I can drive to Franklin & go to another Honda dealer. Every time you change owners the reputation of that Honda dealership goes down I hated to have to give this review to hurt anyone’s reputation & thought long & hard whether I should say anything. Not looking forward to having to go back to that dealership to have my car serviced. This is the first time since 1997 that I have been disappointed in that service Dept

Heather Colley

Salesman Tristan was helpful and knowledgeable in knowing what was there in my price range for the features that I wanted. He was also very patient and understanding with me since I did not want to buy a car until my husband returned home from a business trip. I ended up buying the car I test drove with Tristan and working with him and Michael was a wonderful experience.

denna noah

I just purchased a 2018 Honda Accord!! Ashley Darnell was very helpful, friendly, and made the entire buying experience pleasant and stress free! She also knew everything I wanted to know about the car!! I highly recommend her to anyone looking to purchase a new car! The manager and finance dept was awesome as well! 5 stars from me!! Thanks

John Baker

Service was excellent and prompt.

Cindy Smith

I bought my 2017 Honda HRV from University Honda in Florence. Jackie Smith helped me so much. She is very informative, friendly and responsive to all my questions. She made my buying experience exceptional. I send all my friends that are looking for a car to Jackie Smith. Thanks Jackie !!!

Jeremy White

Excellent customer service! Will definitely purchase from them again.

Matthew Askew

The service was quick and professional!!

Moon Flower

Friendly service and exceptional wait time!

Gary Crosby

Purchased a 2018 Accord 2 months ago, loving this car. The sales staff were very helpful and friendly. A big thank you to Jacqueline Smith for her help in getting me into this car. If you need a sales Rep to help you with your purchase of a new car ,I would highly recommend Jacqueline. This dealership has been good to me, not only in purchase but in service of my pass Honda that I took in. A big thanks to the service department and staff.

Candice crosslin

5 hours of trying to get the bank to approve and figure out what they want to do BUT I am headed home with this :) Thank you Racheal Brown for making it possible I can't remember the other guys name at the moment but he was awesome as well thanks guys!!!! VERY happy with Racheal she was so helpful !

Shaleigh Miller

Salesman make grandiose promises that they can't keep. Such as getting you in a car for next to nothing a month with little down payment. Even after discussing a trade & affordable monthly payment a strike to my credit & 3 days of back & forth intermittent communication I left empty handed. I wouldn't recommend this place to anyone.

Hanne Zach

DO NOT PURCHASE A CAR HERE! THE CARS ARE IN BAD CONDITION AND THEY STILL SALE THEM! YOU CAM NOT RETURN A CAR! THEY ARE SCAMMERS! AND THEY HAVE A LADY WITH DARK HAIR WORKING AT THE FRONT ANSWERING PHONE CALLS AND SHE IS SO MEAN!!

Connie Bates

The service manager was very helpful and kind. Service was completed in a timely manner.

Lynn Dixon

It was a pleasure working with Kenyatta, Will and Josh in buying a new Honda Odyssey! They were very professional in the purchase process.

Kay Fisher

Very very pleasant buying experience. Jackie Smith was so easy to purchase from. She was great during the purchasing process as well as afterwards showing us all about our new van. We will definitely be return customers of University Honda of Florence and Jackie Smith.

Ashley Barton

Highly recommend William Jetton Jr.! Spoke with him over the phone beforehand and told him everything we were looking for and when we got there the day of our appointment, he had the car he had in mind waiting for us and it was the perfect fit! We couldn't be happier! He explains everything so well and isn't pushy and will make sure you get the best deal

Molly Johnson

Jackie Smith did an excellent job helping us with our vehicle purchase!

Marshall Mitchell

First of all, my name isn’t Martin. It is Marshall. Yes, I know that you all may have a problem in knowing exactly how to serve your patrons, by can you think of ways to make things easier for handicapped folks.

Erika Crenshaw

Jordan was great at scheduling and helping with my service . Total cost was less than expected. Overall excellent service

Jessica Thompson

Do you have small children that like their space when they play the I'M NOT TOUCHING YOU game?? A husband that likes sleek lines, smooth curves, tight turns, and pushing all of the buttons? If you have either of those Whether you are like me and have always had a deep unending love for minivans... or like my husband the convert who realized "Why yes.... they are more comfortable to drive when on a trip and those sliding doors are WOWZA!" ....or can't convert your husband yet?.... then you need to call Jackie Smith and/or Kenyatta McMillin at University Honda! We bought our first Luxury mini bus from Kenyatta in early 2016... I had never owned a new car and she made the purchase as painless as possible. I know she stayed a little after hours that night and I appreciated her attentiveness and her patience as she showed me all of the buttons and features I would now have in my new Honda Odyssey. ... I've never been so excited about a vehicle in my life! Then... fast forward to the end of summer of 2017....we had talked about upgrading to a new minivan and getting the cabin watch feature....and Jackie Smith was now there, she helped us to find the perfect one and then my husband ultimately decides we need towing capacity and trades in my beautiful Honda Odyssey for a reallllllly nice YUKON ..... My inner cowgirl leapt for joy, but my inner Mom and every other part of me had a REALLLLLY hard time. ..... bring it back around to now.... He's gonna have to make that Yukon a work vehicle. The man sacrificed his Honda Civic when Jackie and Kenyatta found us a used 2015 minivan! The new van has less features... it's not as fancy as the last one I had..... but if you have ever driven a Honda then you know that they are ALLLLLLL amazing! I can't be more thrilled to be back in an Odyssey. My husband works long hours and with 4 kids.... Old beat up trucks are for hauling critters.... but Honda's are for hauling families! University Honda has the most prompt front staff, helpful sales persons, and excellent service department I've ever interacted with! I'm secretly a little excited just to go back for maintenance..... :) Kenyatta and Jackie are both incredibly helpful, genuine, kind, humorous , and respectful people, in addition to being wonderful sales women. Ask for them by name! They come highly recommended by the Thompsons!

Cheyenne Sutherland

Will Jetton went above and beyond helping me pick the car that would work best for my family. The credit department helped me get an awesome deal. We will definitely be back.

Whiteboy592

I showed up just for a service and ended up trading my car in. NO they didn’t push me into buying a car and NO they didn’t rip me off, they offered me more for my car than I expected them to and I couldn’t resist. If you’re looking to buy, trade or just general information talk to Jackie Smith, I was very surprised that she left the decisions up to me and never pushed me into buying anything. If she stays at this dealership she’ll more than likely be my saleswoman next time.

reggie melton

I paid a thousand dollars to get my honda fixed, and they didn't fix anything. They said it would cost a couple thousand more for them to guess at fixing what the problem was. I am very disappointed and wasted alot if money for nothing.

Cynthia Raper

Very nice and helpfully they ❤

Rhett Miller

Great service, great cars. William Jetton set us up with the perfect car with a great price. Highly recommend.

michael scott

Very pleased, they took my car in on time and finished it in a timely manner. People at the dealership are always nice and easy to deal with.

Renee Taylor

Very accommodating & some very fine & courteous folks here! They were very knowledgeable & quite thorough! Such a wonderful experience here!!!

Channing Hatton

I had a wonderful experience. Great price excellent vehicle Dan Eason and Rachel Brown made sure I was well taken care of. I would recommend them anytime!!

Samantha Smith

Very courteous and helpful in the service department.

Christopher Cantrall

I was thinking about checking out this place after seeing a commercial of there's on tv but after reading these reviews on how they take care of there customers me thinks I will go somewhere else

Salvador Blanco

Wonderful people, great service and friendly costumer assistance. I really appreciate and thank you so much.

Kanesha White

Recently bought a vehicle from Honda. Caleb lee was our salesman & he done a great job! He had the vehicle we wanted backed in when we arrived at the dealership, explained every detail about the vehicle we needed & made sure that was the vehicle we wanted. He didn’t pressure us into anything & it was a overall amazing experience. I will buy cars from there in the future. & most importantly i love my new Honda CR-V

Brenda Elizabeth Rocha

Very nice place to buy your Honda. Friendly friendly and experience employees.

DJ Butts

Racheal Brown is the best! I LOVE my 2017 Altima! Excellent service!

Hayden Dean

Sales rep was very sarcastic and didn’t not treat me or my fiancé with any respect at all. When we went to make a final decision on a car he had sold them and gave us paper work on a completely different car. After buying from elsewhere he did apologize. The manager Brent Ferdinand emailed us to say take the car elsewhere to have it serviced as well as laughed. Terrible service and awful sales department.

Carl Hanback

The greeter named Brian was very clear and to the point. He assured me and my wife the service we was given was just what we really needed. Thanks Brian!

Ashley Green

We had dealings with Greg. He was very knowledgeable about the vehicles. He was kind and professional. I'd definitely recommend him to someone when buying a car, again.

Jerry Leonardi

Hunter was excellent. Nice and painless got the car I wanted. He will treat you right. Go see Hunter.

sammy carter

Alex McWilliams helped me. His service was great. I love my 2017 Honda Sport SE. Will do business there again.

Brad Shelton

I had several issues with the service department but after I got the attention of the right people, they made things right. It was a little slow getting there but I believe the actual people who work at the dealership are top notch and I would have no problem recommending them to others. I really appreciated them calling and clearing things up to satisfy me. Brad Shelton Amory, MS

Robert Young

Very friendly and informed staff made the entire process of buying easy and hassle free.

Cathyanne Raper

Would not go anywhere else.

Brit Jones

Had an awesome experience while trading in my car for a new Honda. I have never been to a dealership that has treated me so well. Brittany and Jackie, there are no words for how awesome those two sweet ladies are!!! Looking for a Honda, got to university Honda of Florence!!!

Aaron Oskian

Good customer

meka malone

I love this Honda Dealership!!!! Vic, the General Manager, along with all other managers are the best at what they do! Customer experience and satisfaction is of utmost importance to the management and sales consultants there, and it shows! Some of the nicest group of individuals you will ever meet! I would recommend this dealership to any and everyone in need of a new or used vehicle!! Keep up the good work guys!!!

Anita Poole

The Service Department is always completely professional and helpful. I completely trust everything they do and believe they will take care of whatever I need. My technician , Gene Moore, does a wonderful job with my vehicle. I feel secure that the work done is done correctly so I can be safe in my vehicle without any worries. Thank you for your help as always!

Troy Akridge

Fast and courteous service.

NDB

We were looking for another Lincoln. Jacqueline Smith had a 2015 MKX trade in with low miles. Looking forward to many road trips in it.

Racheal Brown

Hey Everyone! I am a Salesperson here at Greenway Honda of Florence! Greenway has COMPLETELY changed the face of the car buying experience! As I read some of the reviews of families that didn't have a good experience with "university" let me assure you, THINGS HAVE COMPLETELY CHANGED! We are so excited and would love for everyone to visit the new GREENWAY HONDA OF FLORENCE! We would love to share with you the changes and assure you will walk out with a smile on your face! If you are on the market or plan to be soon stop by and see the wonderful changes! Feel free to ask for Racheal Brown

Hannah Mcgee

I HIGHLY recommend asking for Jacqueline Smith! She was extremely helpful. We were looking for a vehicle that fit some pretty specific details (color, interior, etc) and with a budget....she found us exactly what we were looking for! I couldn’t have asked for better service. She was awesome, and we love our vehicle! Thanks Jackie!!

Kelley Cain

Great Experience! Thanks to all the sales associates!! William Jetton your Great!

william wright

Fast, friendly and seems like...THERE TO PLEASE!

Jacquie Osborne

Service very fast and accurate but the appointment person gave me an appointment for 7 am and no service people were there until 7:45

Tamaris Jones

Internet sale was excellent! I called and checked on the car and was offered great financing and great price. I’m very picky and must say they do everything correctly from start to finish!

Erin Simmons

We had the very best experience at Greenway Honda Florence! We worked with Jamie and Josh, after months of searching and getting cars bought out from under us we found the perfect one and they made sure to answer every question and went above and beyond to make the experience smooth. We drove an hour from our home to purchase our vehicle from them. The lowest priced with the lowest mileage we have seen! AND THE LOWEST TAXES IN ALABAMA at 2%! Can’t beat it! So happy to do business with them in the future as well!

Adria Galloway

Great service! Great guys!

Summer King

Bought a 2018! Honda Odyssey at this dealership in March and traded my 2013 Nissan Quest in which they were suppose to pay off. 2 months later I realize the dealership never paid my old van off and the payment for the van that I traded to them was still coming out of my account! Over $900 in payments and interest we have paid because they never paid mine off as promised and as in our contract. They have finally gotten it paid off after trying to blame the situation on me and everyone else. The extra money I paid on it while they actually owned it bc I had traded it my family is just out! I’ve tried speaking with my salesman Will but he’s always busy, the sales manager Shane or Bucket as they call him in the most rude and unprofessional person I’ve ever spoken too! I told him this was their mistake and had put us in a bind this month and I had 4 kids and we really needed to get this worked out so we could get our money back. He was rude, blamed the situation on me saying it’s just a risk you take when trading in a vehicle, laughed so loud in my face over the phone, made fun of me and hung up on me!! I’ve never as a woman been treated that why by a man much less someone who is a sales manager and supposed to be professional. My husband is employed by UPS and I can assure you he would never be allowed to speak to a customer this way!! We bought a $40,000 vehicle there and this is the treatment we get! I asked to speak to the GM and Shane told me he was the manager and he made the decisions. I did not want to speak to him I wanted the GM someone who would speak to me with some kind of decency!! This dealership is terrible in the way they handle business, treat customers and speak to women. I will never buy here again nor will I service my van here or recommend this dealership to anyone!!l a professional sales manager does not talk rudely to a customers or woman and laugh at them and hang up on them! We paid $900 worth of payments with interest on a vehicle we traded to them bc they failed to pay it off on time and they wanna blame it on me and talk rudely to me! This is their fault and they are taking the blame inno way only acting like I’m trying to get something out of them. Crooked and rude! To the GM Bill, you seriously need to look at your employees and how they are treating customers. I hung up the phone in tears Shane was so rude! Do yourself a huge favor and save yourself a hassle and money and use another Honda dealership. One who cares about customers past the time they sign the papers. Make sure they pay off your trade bc had I not of they would not have mine!! Mistakes happen but make it right!! Men, do not let your wives deal with this dealership!!

Jonathan Martin

They found what was asked of them. Real generous on browsing. Willing to bring similar types at once to see differences of models. Polite. Let you talk about price I stead of here it is and final.

Brandy Patrick

Greenway is not what Jerry Damson was. When I called to make my appointment I asked for an oil change and for them to check a rattle that my van had. When I got there and checked in, they only had me down for the rattle. The service department reps are not the same. The guy who always waited on me before is now in the shop. He was always so professional and helpful. The new guy came over after we had been there about 30 mins and said to check the rattle would cost me $100+ just to run a diagnostic. I declined and said I’d take it somewhere else. When I went to pay for my $65 oil change (price increase)

P N

Best dealership I’ve ever dealt with. Not pushy at all and incredibly honest. I drove 4 hours to them after they made me a good offer on my trade in over the phone a few days prior. When I got there and they evaluated my trade they actual gave me more than they originally offered for my trade! Zac was a pleasure to work with and it was certainly well worth the drive. I would definitely give my business to them next time I’m in the market for a car.

marcia clemons

At university of Honda in Florence Ala with Will Jetton. Been looking at vehicles and found the perfect one for me. Will be driving off in a 2017 HRV. Love the color Thanks Will Jetton!!!

Amber Lamm

Very personable and made me feel valued as a customer!

Billy Earheart

Fantastic used car buying experience, Love the Jeep...Great folks and salesman Caleb Lee was especially helpful, nice and professional

Lee Hine

Quick oil change. Work by appointment only.

matt san

They do a decent job..... They didn't reset my radio

Eric Dumas

Great service these guys work really hard to get you riding

Sarah Thompson

Caleb Lee is the best salesman help you the best way they can. Good honest people.

Tuan Pham

Rachael at Greenway Honda of Florence helped make this a great shopping experience! She did an excellent job ensuring I got the car I was looking for.

Stephanie Williamson

My husband and I had a great experience here! Our sales rep Rachael was AMAZING! She was super helpful and really easy to talk to. All the staff made an effort to come speak with me and my husband personally. It was a super down to earth atmosphere. It was the best car buying experience we’ve ever had.

Nick Butler

Super smooth deal, friendly and courteous. Up Front pricing and honest sellers

Lora Alsobrooks

We bought a 2018 Honda Accord and absolutely love this vehicle. We went to the dealership three times before deciding which Honda we wanted. We dealt with Jackie Smith each time and were highly impressed with her knowledge of each vehicle. She was absolutely a pleasure to do business with and was not the least bit pushy or pressuring. When we decided to purchase a specific Accord, that was not on the lot, she went to all the trouble to find us one and even make sure it was there for when we signed the papers. She made sure we got top dollar for our trade in and was very much our advocate during price negotiations. Jackie was very prompt in answering my email correspondence. After we purchased the vehicle she made sure to take the time get us a full tank of gas and patiently went over all the many details of the vehicle and even set up the Bluetooth to my phone. I felt very comfortable with my cars many features when I pulled away. Jackie truly went above and beyond and even told us she would be available to answer any questions we might have in the future.

linda brewer

In and out quickly. Staff helpful and courteous.

Daryl Terry

They were very professional and upfront of any problems that the service technicians might of encountered. Will always have my Honda serviced in Florence, AL.

Melinda Whited

I have done business for many years here and always have a great experience! Jackie Smith is awesome and great to work with!! If you are in the search for a new or used Honda, go see her!!

Teresa Hunt

Kenyatta M. Is the best. She went above and beyond to help us with our new 2018 Honda Accord EX! We love our local Honda dealership . Thank you

Sabrina Gallaway

When you go ask for Randy! He is the best. My experience was absolutely perfect. They made it fast and easy. Thank you Honda! I recommend everybody to come here for your next vehicle.

Carl Hobbs

My husband and I went to three different Greenway and finally came to Honda and we found the Dodge Grand Caravan. Hunter was our sales agent and he was very pleasent to speak with, he was knowledgeable, he was extremely fast and he even stayed late to help is make the deal. It is a very nice dealership with nice people. If you want a car go see Hunter. He is awesome!

amber Wells

Got a 2016 Honda accord .. Micheal and will were perfect I recommend you go see them they worked with me for a whole week to get me what I wanted..

blair jones

We are buying a new CRV from here soon but the service has been great and they are willing to help