Reviews of Century Volvo Cars (Car Concessionaire)

Tom Rhamstine

David Sutton, the Service Manager, contacted me when the trim was in and got it installed with minimum hassle.

Sivley Hughy

Fast and friendly service dept

Jalen Dangerfield

The service department is horrendous, they never answer the phones and the service fees are outrageously high. I often have to take my car to Volvo of Nashville because I can never get in touch with these people. Stay away at all costs

Laura McKenzie

Fair price and a very helpful salesperson. I regret not buying the car we found here. Fees more reasonable than down the road. I need to replace my van soon and I plan to check here first thing.

Larry Little

Mike was very accommodating and professional. He demonstrated knowledge and a true willingness to help me with my Volvo.

Carmelita Palmer

Everyone at the dealership, not just our salesperson, went out of their way to be helpful and informative. It was a great experience!

Chris Teague

Really thought the time of the pushy deceitful car salesmen was over. Think I’ll try somewhere else from now on

Chip Reeves

We had an awesome experience purchasing our car from Century Volvo. Ask for Andrew. He took great care of us and spent time going over all of our questions. He'll take great care of you too so do yourself a favor and ask for him. We'll buy from Century and Andrew again.

Alexander K Strauss

Perfect experience. Thanks to Mike Burns and Team with Volvo excellence.

Rob Lopez

The manager and his staff were extraordinary. After a week I was still talking about the experience. Ended up buying a XC90 from them and was treated better than I have ever been treated at a dealership. No haggling at all and they went above and beyond to take care if every detail even to this day. They answered all our questions patiently and took the time to show us all the features the XC90 had. We spent hours there and they did not make us feel like we were taking up their time. Volvo has superior customer service and I will purchase all my future cars from them.

Steve McDonnell

Took my vehicle in for a complimentary 20k mile service and they tacked on $70 of fuel and oil additives without asking. Most expensive "free" oil change I have ever had. They also didn't wash the car, which the paperwork said they did. Just seems sleezy...

Jen Vick

I was looking for a reliable used car for my college student. Century Volvo had an XC 90 that had been previously owned by a very satisfied and loyal customer. Their service department knew the vehicle well and they had taken care of everything it needed before it was put on the lot to sell. The vehicle was fairly priced, well maintained and immaculately detailed. Thank you, Century Volvo, for being professional experts in your field!!

chulo mudfoot

Lets see how they do with the car we bought with the cracked rim. If they replace it we will have no complaints. UPDATE: So they did the right thing and took care of the rim. So far have only had GOOD experience with them.

Willis Williams

My friend brought her 2012 XC60 to have it looked at after another low class shop BRAKES FOR LESS installed a fuel pump. The car was making abnormal engine noises on startup and while driving made other noises never heard before. The car was brought to the dealership at 8:30, we drove with a technician and left the car to be looked at. The service manager did not call. Finally my friend called to see what was going on. The service manager said he had not ticket on it, so she said she would just come and pick it up. Well guess what? There was a $125.00 charge to look at the car. Then the service manager presented her with an itemized cost estimate for over $5,000 that included tires, brakes and a whole litany of other stuff not pertaining to the noises. The car was not looked at in the least bit. It was evident that the general rap sheet for a 2012 XC60 with 144k was slapped together and my friend was charged $125.00 for nothing. Today she took it to a reputable technician and right off he discovered bolts that BRAKES FOR LESS had not installed and contributed to the abnormal sounds. So why didn't the "trained" technician at the dealership find the obvious problems? Probably because the car was NOT LOOKED AT. Sad day when it costs $125.00 to get nothing done to your car. Must be the expensive paper or the service manager charges to "write stuff up."

Owen Brown

Good communication from the service team, and they were able to fit in my repair under short notice, which was critical for me because I was traveling from Alabama back home to Texas.

Mike M

The folks over at Century Volvo have always done right by me. Purchased my first Volvo from a dealership from them in 2014 and it has been a reliable and fun car since. The service department is the best and most qualified in North Alabama, so long as I drive a Volvo, I will not be taking it to anyone else for service. Thanks!

Jennifer Price

My first experience with Century Volvo was when I bought an S60 from Andrew Driver. From the test drive to the financing, everything with that purchase went very well, and I knew I would definitely be a repeat customer. This was reaffirmed when I saw the level of commitment when various situations found me in the Service Department. I quickly learned that whether I have a preowned vehicle or the current model year, the Service staff, especially Tykeya Jones and Austin Bier, would always be available to assist me with anything from routine maintenance and providing loaner vehicles, to answering what I am sure were (and will continue to be) my countless "operator error" questions. Although there is a Volvo dealership here in Birmingham, Century’s outstanding employees and customer service standards are why I gladly choose to travel two hours to Huntsville. When I recently decided an SUV better suited my needs, I returned to Century because from the moment I walked into the dealership to purchase this vehicle to when I return in the future for regular service appointments, I could and can expect to be treated exceptionally well. Once again Andrew was absolutely wonderful and knowledgeable and everyone I interacted with ensured the process went smoothly, quickly, and painlessly (to me, that is an impressive feat when buying a car). I could go on and on about how terrific I find every aspect of Century Volvo to be (Damont Hewlett made signing the seemingly endless paperwork a pleasure, Andrew was gracious and spent far more time with me than was necessary to explain the SUV’s features, and Tykeya and Austin both took the time to come over and congratulate me on my new purchase), but if a picture is worth a 1,000 words and since I rarely, if ever, like to have my picture taken, I believe this photo is a testament to the fantastic customer service I have received from everyone in Sales, Finance/Business, and Service since day 1.

Ford Brockman

They really cared about me. The were very interested in finding the right vehicle for me. They made me feel special. They will always be there for me and my needs. They have already been in contact with me a couple of times.

M.E., LLC

If you’ll read all these comments you’ll notice a trend of rude, lazy workers who don’t know anything about customer service. Nobody wants to help. Constant pressure upsale tactics and once the cash is in the account they couldn’t care less. From the person that answers the phone to the service department just lousy, rude service. Take your money elsewhere- you’ll be glad you did!!!

micah griffin

Great service, and experience. Nice selection. I purchased a really nice SUV and got an extremely great price!

Douglas Meeks

Overpriced, unresponsive, RFCU warranty was useless here and I am still trying to get my car repaired 2 weeks later. Love Volvo but won't be buying anymore of them from this place. Fool me once ....

Payton Lamon

I had the worst experience here! I would not recommend to anyone and will not be going back! The service people had extremely POOR customer service. They tried to blame me for the reason my tires (that lasted under a year) were worn, when they weren’t aligned right! Then not four hours after I got my car back from getting new tires, my check engine light came on. I took it the next morning and Austin Bier (?) the service manager, was very rude. I cannot believe what I had to deal with but thank God I’m dating a mechanic or else I would have been ripped off! I will be selling my Volvo because of all the issues that have just been overlooked by them and the absolutely terrible customer service.

Alok Majumdar

We have recently purchased a XC60 from Century Volvo and extremely pleased with our first Volvo. Our sales consultant Andrew Driver has been extremely helpful, knowledgeable and friendly. I have never experienced such an amazing after sales service. I will strongly recommend Century Volvo and particularly Andrew for your future purchase.

Dee Mooney

Can’t recommend this place for service or buying a car. High pressure tactics and managers that don’t care about anything but charging you as much as possible. If you really want a Volvo go to a different dealership and save some money.

Ruckedup G

Great service staff. Fixed a flat tire on my XC40. In and out in no time!

Karen Withrow

I would just like to say that our salesman, Tim, was AMAZING! He thoroughly went through every detail of the XC90 & was so knowledgeable & friendly--you can tell he loves his job! Unfortunately, We did end up going with another vehicle for my husband (his first choice gave him what he wanted) but I am seriously thinking of trading in my own new car for a Volvo because of all the options, safety features and most of all the impeccable service! Highly recommend this dealership & ask for Tim!

CandS Shearburn

I recently had my car in at Century Volvo to have the windshield re-glued because water was leaking in through windshield. This was a problem on the 2012 models of my XC60, my car is a 2013 XC60. My service advisor David went ahead and called Volvo to see if the would cover the issue since it was a problem in the previous year's model. Well, lucky for me they did and my service was free! Thank you David and thank you Volvo for doing the right thing and saving me what could have been a significant expense.

Stuart Cassingham

Thanks Parker and team! Great service all around. Keep up the great work..

Ashley Scoggins

I really liked our salesman Dick Kitchens. He is very knowledgeable about Volvos and easy to talk to.

Jimmy McMurry

They try to up-sale you on any service you have done there.

Brian Mayfield

Our sales consultant, Jim Stilson, was impressive. He has been selling the Volvo brand for decades and had a great knowledge of both the safety and convenience/technology features of the vehicle. We have purchased 8 vehicles from Century Auto Group since 2012 - this is our first Volvo. Based on our experience, so far, I doubt this will be our last.

Kristi Webster

I'm not sure where to begin. I bought a Volvo XC60 from this dealership in December 2018. Before I could drive it off the lot, a pump in the sunroof stopped working and the sunroof wouldn't close. Over the course of 8 weeks, the DC-DC convertor stopped working, the door locks stopped working, the USB port stopped working, the parking sensors stopped working, the display on the dash got ridiculously slow, and the ABS and the Alarm System both failed. There were also numerous software updates that had to be done, and a popping sound everytime I turned the steering wheel. Long story short, this vehicle was a complete piece of junk. Mike in service and Andrew the sales associate started acting very rude to me like somehow I wanted to bring my vehicle to them every week and wait for it to get fixed. They made it seem like it was my fault that they sold me a lemon. I honestly couldn't believe how they started treating me. I ask the sales manager, Oren, several different times for a buyback option, and never once received it. I last spoke with Oren, Andrew and Mike all in February expressing my concerns once again about this vehicle. I never heard another word back from them. I ended up trading it in at a different dealership for a different vehicle and haven't had one single issue. I will never again go back to this dealership, and I advise others not to also.

HSV 702

Century Volvo's customer service is stellar, every time. I've lived in Huntsville nearly four years and Century Volvo's standard is excellence. A special shoutout to Melissa for being awesome!

Stephanie MacGillivray

The friendliness of all the staff, from salesman to manager, made our car buying experience very easy and pleasant!