Reviews of Car-Mart of Prattville (Car Concessionaire)

1026 S Memorial Dr, Prattville, AL 36067, United States

Average Rating:

DESCRIPTION

We have the opinions of people who consume the services of Car-Mart of Prattville (Car Concessionaire) in Alabama area.

At the present this business gets a score of 4.2 over 5 and this score is based on 117 reviews.

As you can read, the average score it has is very positive, and it is based on a very high number of scores, so we may think that the assessment is very reliable. If there are many people who bothered to value when they are pleased, it works.

You know that we do not usually bother to put tatings when they are good and we usually do it only if we've had a problem or incidence...

This belongs to the category of Used car dealer.

Where is Car-Mart of Prattville?

REVIEWS OF Car-Mart of Prattville IN Alabama

Lakisha Cromartie

gorillasgirl64 .

Good people , great prices!

Michael Morris

leo zemke

My niece purchased a car from this location in February. The car fax had no accidents. Last week the alternator went out. While it was being replaced there was severe frame damage found under the car. My niece took photos and went to car mart with them. Now the car fax shows an accident 3 months before the purchase. Markel told them that due to the damage the car was a total. They were told to bring the car back. We towed the car In on Saturday and the general manager Jamie told us she couldn't do anything until Monday because corporate had to make the decision. She didnt look at the car she didnt get any info on it. Monday we recieved a call they needed the mileage and we needed to have the car there by noon. We towed the car again 30 miles one way to car mart. We gave Jamie the mileage and she told us we would have to wait for corporates decision. They called us Tuesday and said they would use the GAP coverage to pay the car out and not charge a down payment on another vehicle but the $3600 they had already paid would not be returned or transferred to the next vehicle. It is Wednesday and we have towed the car back to the store, for a total of 150 miles, requesting paperwork that the loan is terminated and nothing is owed on it. Markel said the most he can do is write a repossession letter for them. He said Jamie will be back in the morning and she may be able to get her released from this car. This girl has never been late and has all receipts from payments.

Christopher Carr

Aaron Moncrief

I have terrible credit and walked in with $3,000 to put down on a new vehicle. Justin Moore was hesitant to let me test drive a vehicle that had not yet been released for test drives due to upper management needing to drive it first. When I explained to him that I was there to buy and he saw I was serious, he let me test drive it anyway. I ended up purchasing that vehicle under close surveillance by Pedro, the GM. One fact that I didn’t quite understand and still don’t agree with was having to put down an extra $500 when I explained that I’ll be paying this vehicle off rather rapidly. I didn’t hesitate and paid it anyway. I believe it was just to ensure that I really had the money and was not there to lead them on like most folks do. I’ll recommend them on the basis that you are a good person with good intentions. If you’re going up there to haggle prices and test drive without intentions to buy, then stay at home. Don’t waste these guys time because they are in rotation and they could get skipped in line by you not being serious and could lead to them not getting a paycheck and losing their homes. I see real people with real willingness to help where they can. Not just a salesperson trying to make money off of you. That about sums it up!!

Kirby Brown

Michael T

The detailing department could use a few lessons but the sales department is 1st class . Justin was awesome . Highly recommend these guys.

Jeri Mozingo

laquesha corbin

Vanessa Baker

Tim spradlin

Good place for a vehicle

Ace Davis

Sherry Calloway

I didn't like that they did not display the price of the vehicle. If I don't know the price I will not go back and ask further questions.

NAKEMYA BROWN

Love carmart

Kenny Thomas

Awesome car buying experience. All the employees will go out of their way to help you purchase the vehicle you really want! Today my wife and I purchased our 2nd vehicle . I dont remember everyones name but Justin, Jessica Buckner and Pedro are just a few of the friendly helpful employees you will have the pleasure of meeting and doing business with. We definitely recommend anyone looking for a good vehicle and friendly staff to give Car Mart in Prattville a try! Kenny and Jennifer Thomas.☆☆☆☆☆

justina dooley

Justin is awesome! Great personality and out going! Great staff and friendly service!

Leah Ragan

Kimberly Cole Zemke

We are waiting right now to see how well Carmart takes care of their customers. My niece bought a car from them six months ago. The car has had numerous issues which we have quickly fixed. However after having the second new alternator installed in six months (an employee Markelle told the girls they had already replaced the alternator and MAP Sensor which tells me the crash that predates the sale to my niece also did wiring damsge to the car) it became apparent that the frame of this car had major structural damage. We found out the vehicle had been wrecked before my niece purchased it and it was sold to hervwith a dangerous, damaged frame which was very close to snapping in half while driving down the highway. We put the car on a teailer and our whole family took it back. I explained the situation calmly and intelligently only to be told corporate makes the decisions. That makes sense but my niece is having to borrow my car to get back and forth to work plus we wasted two trips towing the vehicle, which is unsafe to drive back to Carmart. UPDATE: 8-21-2019. 5:21PM. WE brought the car back up here for the THIRD TIME!! Jamie Billings is supposed to be the manager but she refuses to come outside. A week ago Markelle told these kids that this car was TOTALLED!! IT should have been totalled before they sold it. It was involved in an accident before it was sold to these kids.and the frame is so damaged that if these kids hit a pothole in the car it could snap.in half!!!! Please RUN from this business!! Carfart is a bunch of crooks and mafioso!! Every vehicle on the lot has been wrecked and has an accident report and many have liens. They have given us the complete runaround after telling the girls that carmart would use their gap coverage to total the car and release them from it. The car is dangerous and should not be on the road! Beware this place!

Erica Blevins

Justin has great customer service. Car Mart is very easy to work with. I love their warranty and coverage policy.

Elizabeth Castellano

I went in needing to get a car after mine decided to give up the ghost, and I couldn't be happier that I did! Everyone was so helpful, especially Justin. Honestly I went in terrified because I had no idea what I was doing or what I was gonna do about my car, but I came out excited and feeling like one of the family. Come here if you need a car. They treat you like family, and they'll help you every step of the way.

Jamia Jacobs

Candace Ivey

We had a great experience at Car Mart. Everyone that works there is super nice and helpful!! Justin Smith is the best sales person by far. He listens to what you want and he will do what he can to put you in the car that you want! He is also very funny and makes car buying fun and enjoyable!! Thanks Justin and the rest of the car mart family!!

Rafael Mendez

Great selection, friendly staff, and extremely helpful.

ImGodson .

The place was amazing. Justin Moore the sales rep. Was totally awesome and funny as madea in the Tyler Perry shows and moviez.

Eric Berry

julia hale

Just paid my last car payment

Alexis Calloway

worst service! Highly dissatisfied with our local carmart. My Fiance and I recently purchased a vehicle from here, havent had it but 2 months and we are already habing issues. When we asked about it we were not helped and now are without a vehicle

Unique Daniel

Kacye Saunders

Great service!!!!!!!!Return customer !!JUSTIN. MOORE IS AWESOOOOOOOOMMMMMMMMMEEEEE! THEY WILL HELP YOU FIND YOUR DREAM CAR. ...AND THE LADIES UP FRONT ARE SWEET. FRIENDLY ! WILL BE BACK

Meredith Pritchard

Brandon Morenzoni

Renee Stevenson

These two men made sure that I had the right vehicle for me. Justin Moore and Markell Davis help me in finding the right vehicle. As I followed up with them and they followed up with me. They are the"The Real Deal". And they will help you find a vehicle for your budget. Thank you for your kindness.

Melanie Stringfellow

Abbygale Campbell

Roxie and Mr. Bill are above and beyond anything we could have asked for. They truly walk on water!!!

Chris Freeman

My first time at Car Mart was a good time. They were helpful to get a car for me and fast. That was.,February, they did look past the small down payment, but I can't blame them for me and my financial emergency. I say that because the first payment, making sure that I pay the cash that I was short on the down payment, was $710. I expected that so no worries. Well, I went to the lot to pay my bill, and I got every intention of paying the bill. My son, had a medical condition and I was told to get my bill paid, or I'd be walking. So, now I got the car in February, I've had to get a new battery all ready. Now its my alternator, I'm not sure what I need to get to the issues with my car worked out. I like the people of Car Mart, but, from the business and repair side ofthe company...U can know what you buy, is on you. I'm responsible for21 employees, and I am a single Dad. I signed a contract for which is my responsibility to be held accountable for, but, I like Pedro, Markell is my guy! I know I have bashed the Cart Mart family. Its not personally directed at anyone. But, my new car is broken down and I gotta pay for the repairs. My son is sick and I'll let you know, the 1 * is a reflection of my anxiety from the car I need, let's turn the 1 * into a 5. We will see what this week brings. Do the right thing, I'm gonna do my part. Relationship.....

Kaylie M

We had such good customer service while we were looking for a car. We ended up test driving two cars, a jeep among one of them. Which is the one they won us over with. Xavier was very helpful with us as we looked for a car and they helped us greatly. The atmosphere of the place was very vibrant.

Lacresha Stroud

Good people great management good cars at a fair price and service contract on all cars

Shenell Dupree

Justin Moore is the best Saleman ever. He was very helpful and attentive. He's also hilarious. He knew exactly what I was looking for in a car. Thanks Justin you're awesome.

Blake Oliver

Outstanding customer service and very understanding if you ever get in a bind! I'm ready to get back and get #3

Fishing Habbit

Great customer service.. I've bought two vehicles from car mart and I am very proud to say I'm very satisfied.

Justin Guillot

Kim Hilleary

They were all wonderful to work with, Justin was absolutely fabulous, went out of his way to help me get a car, marcell was great, you are all wonderful. Thank you

Amy Headrick

They're like a lot of used car places. The account manager here is very sweet. She's worked really well with me, and everyone u e seen her talk to. The majority of the sales team is really friendly and willing to work with any and every one.

Melinda Davis

Chris Bryant

James White

Absolutely great they work with you when personal things happen so I grade that as a 5

Charlie Thornton

Katrina Shelton

This is a great place to buy a Car I had a very great experience with them I recommend anyone to go to them they’re some friendly people I love my Car I got from them

Jonathan Bryant

I just got a car from them Thursday and I love my new used car! The only problem I have with my car is that the gas meter doesn't work. Hoping they can fix that but other than that, everything's great!

Juliette S

Really great customer service and really nice people. Recommend you talk with Justin Moore. He was extremely helpful and got me and my husband taken care of.

chalandra brown

After a week of looking for a car, I was told to come to car mart of Prattville. My salesman "Justin Moore" was the BEST!!!!! Not only did he make our experience great, he was very professional and knowledgeable of the business. He also kept us with a smile the entire time we was there from the test drive to the signing of the paper work.I just want to say thank you for all that you have done for us, you and the entire team at car mart

Desiree Hall

Jermaine Haggard

Yes Awesome..i have my car from there and ots running great. Great customer service

Tamekia Burkes

Shakeena Mays

William Scott

Kia Bennett

Justin Moore was a lot of fun he was very helpful in getting me into a vehicle that i liked this will be my first car & he asnwered my questions & fulfilled all my concerns. they manager was also very easy going and helpful. i am going to refer anyone who is looking to buy a car from here Car Mart in Prattville AL. ask for Justin ❤️❤️

Deja H

Christina Michelle

Car mart in prattville is THE BEST place to go to get a used car! The staff is super friendly and helpful. Justin helped us find the perfect car and was so patient with us the whole process. This staff will make your car buying experience so worth it !! Definitely will be returning!!!!

jalen white

Great customer service

Kalila Sankey

Great staff and great cars at reasonable prices.

BettingGold0506

davion Seabon

Xavier Fields is an awesome cae salesman he really went above and beyond. Bill really helpful and nice. Jessica made signing papers a breeze.

Cammie Sanders

Everything was great at first until it took me over 3 hours to finish everything, the car I bought was being “detailed” but it had greasy interior cleaner on the windows when I test drive it and was supposed to have been cleaned off by the time I finished. Then I finally finished everything and was good to go, the best they could do was leave the car parked on the side with the key in it and no one to walk me out, tell me where the car was or the key. I understand buying a car is a lengthy process but I’ve never spent that long nor had to watch a video on all the information they had told me 3 times. I just feel as everything was good while I was looking then once I made the decision I wasn’t that big of a deal.

MYRIO HILL

Grate ppl

Joyce Woodruff

Just dont.

Keith Ivey

Bernard Smith

Carmart of Prattville is an absolutely amazing business that keeps their promises. The employees are knowledgeable and friendly. And Peter, the manager is a great guy. He has went beyond the call to make my experience a good one. He even called me a couple of weeks ago just to say hello and ask how I was doing.

Elisha-Hope Weaver

Very helpful, friendly and professional.

Christopher Frankeleyn

Tammy Giles

Kenneth Walden

I use to swear by this car lot and recommend it to everyone but due to recent events I must say I received horrible customer service from this location after your car is 50% paid off they give no interest in the needs of the customer therefore we will be taking our business elsewhere in the future

Jasmine Palmer

Very great customer service!! Terrific attitudes and very friendly! Great prices and just all around wonderful environment! Will definitely go back!!

Chris Turley

Love it

Ryan Medley

I have to say this is by far the best car lot I've ever been too. The manager went above and beyond. He even went as far as buying the exact car I wanted in the price range I gave him.

Vicki Lovelady

This place is the best!

jennifer chapman

Justin smith is an awesome salesman. He is very informative about the cars and will put you in the best thing in your price range . He takes time to see what you looking for and get you in it. I have two girls and he has helped me get cars for them.

Whitney Scarbrough

Great people and they really help you get into a car you can afford. Justin Moore is the sales man you need to talk to. Friendly service and no gimmicks. Would recommend to anyone. Be sure to ask for Justin Moore and his supervisor Markell. Thanks for all your help!!! -Whit S.

Ashley Hamm

Best experience ever shopping for a car. We had been shopping for 2 weeks and found a car we fell in love with and they held it for us. If you are looking for someone to treat you as FAMILY and not a number this is the place and ask for Xavier or Justin!!! I would recommend car mart to ANYONE!!! DEFINITELY A FIVE STAR.

Amanda Harding

These people have an excellent assortment of vehicles to chosse from and are willing to work with you. Awesome staff!!!!!!

Justin Moore

Kimberly Jac/Wms

These people will give you a lot of talking before the tell you that they can't help you..

Alan Duncan

Was going to buy a car today had all the paperwork done when the manager came in told me I would have to pay another 300 dollar's down after I agreed to pay 600 a month for the first 6 months walked out and want be back and will tell everyone I know not to buy from them

Tasha Burton

I want to thank everyone at car mart for helping me get into another car at the most stressful time I was having... Pedro wanted me to exclude Justin

Amber Sanders

Justin was an awesome salesman! He explained everything very well. He took very good care of us and i am so excited about my purchase!

Cody Oates

M&J empire Janaiya

My grandmother bought my second car from carmart thinking that since shes buying a newer car from a dealership i won't end up stranded on the side of the road with a piece of junk so she bought a 2010 ford fusion. The week after i got it the bottom covering of the car started falling off took it to carmart they said it was just covering it will be fine. Then we noticed the car was saying the tire pressure sensor was fault and we took it to car mart they said its nothing serious when we went to get a second opinion. They said there was a huge hole in the sensor and my tire could have explodded while i was driving and now i just found out the battery they had in my car was leaking we didnt really notice until we smelt the rotten egg smell and we popped the hood to see that the people at carmart stuck a rag under the battery . i tried to call them about it but since the account is in my grandmothers name i cant call to get them to do anything so now i have to walk 8 miles to work so im really unhappy with my carmart family right now and i dont think i will ever purchase another vehilce from carmart again.

Robert Bailey

Daphne Johnson

The customer service was fantastic. Justin worked really hard on getting me in my new vehicle!!! There were many nice vehicles to choose from before I made my choice.

Troy Walden

I am very pleased with the service I have received so far with this company best lot I've dealt with in years very helpful with repairs and amazing service will deal with them more in the future. Love my envoy xl

Constance Morgan

I sent someone to your store to buy a car. The salesman or whoever it was told my friend that you couldn't give us the referral, because we bought our car in another city. I know that's a bunch of crap, because I asked our local carmart and they said you could. I would have given you no stars, but that's not an option. I also called corporate and can't anyone on the dang phone and no one has called me back.

Callie N Darlene Lawley

The people are really nice and is helping our son get into a car that he can afford.

Jessica Calhoun

I have gotten 3 vehicles from them all of my vehicles have been amazing. They are very helpful and go above and beyond to help anyone. The general manager is very nice and helpful and the office staff and sales staff are very nice and respectful!! If they don't have a vehicle your looking for they will find one for you they are great!!! Will continue my business with them!!!!

John James

beth spiker

Justin smith has been absolutely wonderful in helping me and my family get the vehicle we wanted!! I can not thank him enough for all his hard work!! We will definitely be back to see him!!!

Sherry Barnett

Great Place to do business with. Justin Moore was very professional and hard working salesman, that enjoys helping people get a dependable vehicle and affordable. Thanks Justin More for helping me out.

Charles Glover

Edward Davis

terry powell

Good prices & good cars

Ken Skula

The jury is still out for me right now. I purchased the extended warranty and the radiator broke yesterday and I went and paid a shop to repair thinking I would be reimbursed something due to the fact I had the warranty. Well, I went straight to the office after I left the repair shop and I found out I didn't follow protocol by bringing them the vehicle first. I need my truck for work and I don't have time to wait days for them to take care of it and that's why I got it fixed immediately. I was told they'll see what can be done. Initially, I was told I would get nothing reimbursed, but I wasn't going to take that as a answer. I was calm, never raised my voice, and I just wanted to be treated fairly..that is all. I've given them till Monday to resolve this matter.

Mama Sims

Awesome experience with Markell an Justin would highly recommend for car buying

jamie lansford

This place is a scam do not purchase a vehicle from Car Mart.

Percy Moore

We had a great experience n they are awesome n I would refer anyone to them.

Amber Smith

Car mart in Prattville is the worst place to get a car. 1. Who sells a car 2 days later motor blows up few months later transmission fell out while driving. 2. Motor blows up in another vehicle 3. Everything brakes but the person driving the car. Just to let you all know these are all different customers. I'm sure this review won't be up long before car mart deletes it!

Martavious Griffin

They are cowards who wouldn’t even let us get our stuff out the car before they tried to sneak and take it not knowing my wallets in there so there is no way to pay them cause I need my information to cash my check and they never wanted to fix on anything I would strongly advise people to go other places the cars are over priced anyway for piles of junk they don’t even work with u at all Cause we had the money we just didn’t have the late fee so they wouldn’t take it they are just horrible

Alexus DeAnna

J. R. Gunter

Curtis Moseley

Mellonie Russell

Good place to buy a cat and steep pyments

Brandon Cook

Melissa Trammell

Great.

William Bonnie

The staff was great,especially the lady who helped us. The only problem I have is the Money. It seems they say one thing until the paperwork was done and then the manager walks in and wanted $300 more on the down payment. We didn’t purchase a vehicle because of this. I guess all car lots have their gimmicks,but that was pretty rough. Advertising $250 down but in the end I was told it would be $1500 down for a car they want $9,999(average cost $5000 on Craigslist) for. Crazy part is,the $13,999 vehicle was only $600.00 down.... it’s the way the company works they said. when your credit isn’t great you just have to find a gimmick you can live with. It just didn'tfeel right. Everyone was super nice and respectful though. Especially the lady that helped us.

KimberLee Foster

I purchased my 3rd vehicle with them today. They did everything to make my payments where I needed it to be. Always fantastic service at car- Mart. Tons of vehicles to choose from in Prattville

Deunte Millhouse

I love car mart they are the best I on my three car with them they are like family to me they work so with I love the old staff they had and David he really understood and the whole team is for real I love car mart never had a problem with my cars and truck I purchase

M Ibarra

I got a Navigator from the prattville location in March and have had problems with the truck for the past 8 moths. Call the office leave messages and no one calls me back. I have always had to go into the location. I for one will never purchase another vehicle from them again

Susan Clark

We have had a great experience today with Roxy Smith as our sales person. She is friendly, polite and very helpful. She and Bill Bennett have been great. They are knowledgeable about the cars on the lot. We will definitely be back when the time comes for another car...

Business Hours of Car-Mart of Prattville in Alabama

SUNDAY
CLOSED
MONDAY
9AM–6PM
TUESDAY
9AM–6PM
WEDNESDAY
9AM–6PM
THURSDAY
9AM–6PM
FRIDAY
9AM–6PM
SATURDAY
9AM–6PM

PHONE & WEBPAGE

Car-Mart of Prattville en Alabama
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