Let me start of saying Gary and Verlynn were the absolute best ever, the meat cutters were and still are top notch... Now we come to the new owner, you sir have no clue on any customer skills what so ever, what new owner would call a customer and accuse them of lying? What new owner would call a cutomer and say "your just spoiled of the services you got from Gary and Verlynn the last owner" what new owner wouldn't want to make sure he took care of the cutomers who made Gary's Meat? That would be Mike... he called my wife not me but her to rip a new one... this is now the 2nd time he's done this! We have going here for more than 15yrs with no problems, since the new owners have taken over all 3 times we been in there's been problems. Your customer service or lack of from your office staff is something you should address. Either incompetent employees or lack of training is your problem, NOT your customers. I did call him and he was a total ass and so was I, but you WILL NOT talk to her that way. You sir bought a turn key operation you have the best meat cutters and HAD some of the best customers all thanks to Gary and Verlynn, all you had to do is bring some people with people skills and a lunch bucket sit back and make money.... instead you have ran off numerous small time customers with many more leaving... how you treat people goes a long way and word of mouth goes even further. If it's your intentions to run Gary's good name and reputation in which he built that business ( not you ) on your doing a great job. Maybe after it's to late and all lessons learned the new owners after you could rebuild it. With that being said good day and good luck!!!