This past Veterans Day weekend I had shot an elk in Montana and was on my way back home and called 3be Meats in Bismarck to ask if they processed elk and if it needed to be cleaned or if they charged to do so. After a brief conversation on the phone they had indeed said they would process it and they clean the meat no extra charge if it is de-boned(in which this case it was deboned already). I got back late Monday night from the trip and brought it to them first thing Tuesday morning, where again I made sure to ask that they clean the meat before processing. They assured me they did and we went thru what cuts I wanted and also checked I wanted them vacuum sealed. They wrote everything down told me they should have it done by end of week and I went on my way. I got a call back the following week that they had it processed and I could pick it up, so I stopped to get it. In doing so, I noticed there was only 11 steak packages that were not vacuum sealed as well as the roasts not being sealed and just freezer paper wrapped. It made me upset, but I went on my way. I got home and started unloading the meat and noticed there were no tenderloins anywhere which I clearly stated I wanted kept separate and vacuum sealed. Which was also written down on my order sheet. I went back down to 3be the next day and they told me"we don't have your meat, do you think we are trying to steal it?" I stated I only had 11 small steak packages and no tenderloins. After going back and forth with one of the owners he went to the back and somehow found my vacuum sealed loins. I went on my way again. A week later we ate the ground burger in spaghetti the first time and noticed it being full of hair. I immediately called down to them and they said they would talk it over and call me back first thing in the morning. I waited all day and never got a call so I took a package of burger down and cut it open and showed them that it had hair in it. I talked to the owners who stated "it's not that bad. How do we know this isn't a fluke?" I told them I will bring down all 122lbs of burger and they can have it. They then tried telling me that it wasn't their fault and there's nothing theh could do." So after I had driven 22 hours round trip to hunt elk and shot a cow for the meat because conditions were not great and packed her 2.5 miles down the mountain in 24" of snow the answer they gave me was"it's not that bad". They asked me "what I wanted to make me happy" and I explained "I wanted elk burger to replace the stuff they messed up." They in turn said they needed to talk about it and would call me the next morning at 9am. I waited for that phone call for 9 days before calling them back and for them to say they would give me beef burger instead and it would be ready the following Monday and they would call me when it's ready (for everyone out there that doesn't know price and quality difference pound for pound, they don't equal out). Even though I was still grateful that they at least were going to give me something. So I waited for a call for another 5 days and never got one so ended up calling them again to see what was going on. Finally, they said it would be ready on Tuesday and I could pick it up anytime. Tuesday I went to pick up the burger and the owner helped me carry it out and only responded with "later". Throughout this whole ordeal not once did I get an apology from them or be treated with any respect. Very disappointed with the service and lack of professionalism they carry and sad to say I will never return after being treated that way.