Reviews of Samsung 837 (Butcher Shop)

Ru shena

Beena Samsung user since forever.Staff was very informative on all Samsung products. I just wish there was an actual Samsung store.

Tiziano Pierini

Came all the way here from Uptown just to change the glass and to get a new film. They run out of films and can't change the glass because I bought a European model. Rude staff. This is my last Samsung after 7 years. Next phone will be an iPhone for sure.

Marc Guthrie

Samsung is just awesome! I was here for an event and the venue was a perfect place to host.

He Wi

It’s really a whatever experience! From the outside it looks kinda cool. Perhaps the neighbourhood supports that. But then when you’re inside, the place feels really whatever. There’s little attention to details. Installations are ‘made in China’, paints are peeling off, very little integration of colours and themes.

Sima O'neal

Nice place just opened

Alex Alfaro

The staff is friendly and have a lot of knowledge about the tech.

Jose Hernandez

Beautiful store, cheerful greetings at the door, $298 price tag to fix a small crack on the screen. Something about their estimates on necessary work seems nebulous at best and advantageous at worst (so this is what we are going to do to your phone take it or leave it. I am very disappointed

Ju Ju

I went here a while back when I was having problems with my phone, I was in awe on how beautiful and clean the place is! The gentleman that helped me went above and beyond to resolve my phone issues. I recommend this place highly!

Vincent Vogt

Went in for a battery replacement on my galaxy s7. Was quoted a price of $219 since the screen has to be replaced together with the battery. "They are glued together". Funny story especially since a mom and pops store down the street replaced only the battery for $75.

Eric Ashurov

The store is actually not a store but a walk in center for repairs and to play around with the newest Samsung gadgets. They also have a kitchen upstairs where they offer snacks and other goodies. My phone was having hardware issues, and the staff quickly diagnosed and offered a viable solution for my problem, overall top notch establishment!!

Phil Rosado

Nice place to visit. But the wait time is pretty long if you want something fixed, but they only mostly fix phones and tablets. Not other items such as dongles.

Mahmudur Rahman

Comfortable place. Fast and reliable service.

Cliff Weng

Kids love it more than the Whitney museum we just visited that morning.

RAJINDER SINGH

I visited this location on 9/13 with friend of mine who has issues with Tablet. He was talking to the staff for assistance and I sat on the sofa and slightly closed my eyes. Right at the moment, Jose - didn’t give me his last name (floor manager) came over and said there is no sleeping here which I felt was very rude approach. He said it out loud in front of everyone which was impolite. No excuse me or sir.....no apology. When he started to walk away, I asked him for his name and did not provide his last name. The security guard had apologized on his behalf. For a place where you go for customer service, one would not expect such behavior from a manager. I felt very uncomfortable and had to leave. I felt discriminated against as I was not someone that was improperly behaved or dressed but I did carry an iPhone which I don’t believe is a crime to carry in a Samsung store. I would not go there or recommend anyone I know to go there.

William Butler

This place is great for fun immersive experience and also has several laptops for to use. If you have issues with your phone this is the best place to go. You can make covers for your androids phones as well. They are pretty legit and unique.

GlenRidge Signs

State of the art place pure fun

Roberto Solano

Best experience ever. Thanks samsung

john gurunlian

OMG the dark room with the "drawing sound" was soooooo cool! The upstairs service team was SO helpful. And you have to take the house tour and customize your appliances!

Griffin Wright

I just had the best experience at the NYC Samsung 837 store. I am from Los Angeles and was planning on taking care of my screen crack repair when returning but I decided to have it handled while visiting the city earlier today and am I glad I did. The repair was handled within the two hour window they estimated. The repair was handled completely and professionally and I couldn't be happier with the service I received. Thank you!

kristen kator

At Samsung 837, you can check out all of the latest Samsung products. The VR experiences are fun, and I loved seeing the Frame TV on display. The people are super nice and will demo any product for you. I'd love to see an event here. Will definitely check it out again when I'm back in NYC.

Yuk Li

Free to visit 7 days a week. Great technology demos and free assistance with Samsung device.

Patty Sanchez

I went there with my ex .and we had a great time.and I love Samsung phones best.

Fred Martensen

This place has demonstrations of the latest Samsung electonics, appliances and gear also Samsung's interaction with other 3rd party gear. They have a place that demos their VR lenses. The also demo the Samsung Galaxy Note 9 camera and how it works in different lighting conditions - providing you with a digital copy of the photos to you email. They also have a mini home setup to show the latest Samsung appliances, gear and 3rd parties they interact with.

Gohangel

Awesome place they have tech you can play with a place to make your own case and the staff are really helpful. They fixed my phone twice. I love Samsung 837

Tania Rosen

It was closed for a private function but it looked very cool inside. They did have a customer service trailer outside sp I addy least got my questions answered. On a normal day I would expect great service and neat displays!!

Steve Clarke

Being a Samsung fan boy I was super excited to go here. They have some really awesome demos...unfortunately the associates working here don't care about the job and are borderline rude. Very sad.

Han van Thoor

They don't sell anything. I found it all a bit mweh. Staff could be friendlier

Barbara G

A sign at the front door should read, Experience? Yes. Expertise? No. I went to Samsung 837 to learn more about Samsung laptops. My three main devices are Samsung and I was looking to upgrade. When I asked the representative about the differences between the Samsung laptops, she pulled out her phone, Googled the answer and read it to me. Thanks, I could have done that myself. She seemed to have less knowledge about the product than I did. When I complained about it on the way out, I was told, "Well, this isn't a retail store." Add poor public relations to the list of what I experienced at Samsung 837.

Larxie Arveri

Here at the NYC gaymers event and it was fantastic!

Chaz Lewis

I attended the roll out for the new S10 it was an amazing experience.

Timothy Alvarez

What an amazing place. So interactive and hands-on. Very helpful and friendly staff. Quick service. Some great graphics and design going on around the whole store. Must go for any Samsung fans.

Will Nicol

Extremely friendly staff and very helpful. As a visitor from the UK the staff were very helpful and offered every service which they could and were a great help. Thank you

Henry Goodison

This place has a cool vibe and the customer service is good. Has a great lounge and nice events.

Andrew Quinn

I just wanted to let you know, what AN EXCELLENT EMPLOYEE, Andrew is. I pushed the wrong button, last night, on my cellphone. ALL OF MY E MAILS WERE DELETED. Some were VERY IMPORTANT, including a MORTGAGE REFINANCING. Andrew was VERY PROFESSIONAL, and LISTENED to my PROBLEM, and, knew EXACTLY, what to do.

Alexander Bennett

Great on spot service.

Kesha Archer

The service was excellent. Technician solved my problem and she knew her job.

Rich K.

Awesome place especially if you are a galaxy owner. Check out all things Samsung and ask any questions you may have. The staff is well trained on the equipment and happy to assist. I ventured there just before Superbowl so it was dead empty. Me and my son had the run of the place and tried out all the VR stuff. I can see the wait times might become unbearable at peak times especially since it's all free. They even have a smart apartment set up so you can experience your future living just like The Jetsons did. The refrigerator, stove, washer and dryer as well as all the lights, and music can have their features programmed from triggers or by your voice. Well that's if you can afford the high prices of the top of the line equipment. Like the led TV that's a picture on your bedroom wall when it's not showing a movie.

Eric Akinrodoye

Met this good looking lady (nicole) she's exceptional good like she look nd really make my day.. Thanks alot

Mark Hajdari

It's a cool place its like a car dealer u can buy there but to just test run product

UaNo0b The I

Has A/C. Very quite compared to the apple store a block away. Show cases of new products.

Morganne Wray

Really cool free experiential space - great for dates, tourism and a fun activity day for the whole family.

Chris ve

Awesome experience to see what's new, all the staff are very friendly and knowledgeable.

A I

Just a show place where half the featured Samsung devices in display are not functional and can not be touched... attitude and lack of knowledge relative to the devices shown, security people stoping you on your track when try to check equipment in a for test display boot, a.s.o.

Nieves Sanchez

Nice store where you can play with samsung gadgets. Kids are the best public for this store.

Eldad Deddy Yagen

Nice place to check out the new gadget

Damon Galmin

Great place to get to know Samsung products. Cool venue when there are shows there

Star Fire

It's the best place where everyone can try new products of Samsung

Kim BlaQue

I went here to fix my charging port and I was told that I had to fix the phone screen as well. That totaled up to about $300.00, not including taxes. I was annoyed by that because the sole purpose of me going there was to fix my charging port since I was having issues obtaining a full battery. Besides that, the tech support guy was nice and empathized with me having to pay such a large amount during my visit.

Peter Wright

Very nice store . Beautifully displayed. Staff not to friendly. Also did not resolve my phone issues.

Brad Kosar

Great spot to learn about Samsung products. They have all the latest and greatest new items and a really helpful staff to answer my questions. They also have a coffee bar and a repair staff on hand to fix my cracked screen. Also they have a really cool experience that creates a customized phone cover on the spot that I could leave with the same day

Leona Preston

I’ve been here for a few events and I was truly impressed . I am an iPhone user but I love this place

Tian Shui

Fun place, lots of interactive activities to play. Not only a phone-selling store.

Shynell Richardson

Really amazing interactive headquarters of Samsung

Anina NYC

Fun place to test out the latest Samsung products. Knowledgeable staff. Visit during the week for easy access to the products and activities. Crowded weekends will have you waiting.

Andrew McLean

Asked if they sold single galaxy buds as I lost my right one. Told me they don't sell them yet but i could purchase on Ebay and pair with my current case and earpiece. Did that and does not work. Not possible to pair. Absolutely no idea what they are talking about and giving out bad information. Ridiculous

Garth Reese

Fine if you want a loud atmosphere similar to happy hour. If you think you can go there to compare laptops and find a knowledgeable support person who knows more about the specs of the laptops on display than "that one has a 13 inch monitor" or "that one has a 15" monitor", you're dreaming. Staff at Wal-Mart know more about their computers on display!

momo rico

You guys need to fix your service. When calling and trying to speak to a customer representative the phone just hangs up. I live all the way in coney island so commuting is not an option i dont have time. Be nice if i can talk to someone and see what my options are to fixing a problem.

David Karimzadeh

If you have a cracked screen on an s8 or newer, be very very careful what they say to you. IF YOU HEAR THE WORD EROSION, AVOID!! I'd like to just give a little bit of discussion with some complaint as well as a quick update on my phone's current status. I want to complain about the fact that I was forced to pay about $130 for "erosion in the headphone jack". It really wasn't fair. I bought my phone with a slight pixel issue but I didn't have time to come in to fix it. 2 weeks ago I cracked my screen unfortunately and I do not want to go to any 3rd party store and risk bad parts or anything at all - I've heard plenty of horror stories of going out of a store and having a screen crack soon after. I was told to check the Samsung 837 store. Let me be clear though - the actual work done and the staff are all very good and did a great job and were very nice. I spent 2 hours coming to the city on my Sunday on the suggestion of my friend who came in to the Samsung 837 store and got his cracked S8 fixed for ball park $150. I was told my headphone jack has erosion and that the total price comes to $280. I said this is absurd. I don't use the headphone jack and I will sign an agreement that I will never want the headphone jack fixed. The difference of $130 can go towards purchasing Gear Icon X Bluetooth headphones instead of fixing the headphone jack. I was told that because the screen is cracked, all warranty is voided and the store must fix any problems on the phone so that someone doesn't come back to the store and say it's become an issue etc. Erosion in the headphone port is obviously going to happen, according to what Samsung told me, because you say the phone is waterproof. People coming into your store to fix a phone will often be a cracked screen. Are you telling me you are charging everyone who has cleaned their phone under water with this erosion charge? At this time I've already spent almost 2 hours - I just wanted it to be done and I wasn't ready to go home spending 3 hours without anything done. I wasn't forced to do this but I felt pressured because of the time spent. Again - If I'm not mistaken the price difference of $130 is the price of a Gear Icon X. I would have loved to have one of those instead. I spoke again to my friend explaining this headphone jack charge and he told me they tried the exact same thing with him and he told Samsung there's no way he's paying for it and he ended up not paying for it. What is funny is that my cousin also had a different issue and they spoke of this erosion as well! It seems like Samsung LOVES to create this nonsense to make more money. At ball park $150 I would fix my phone screen. At $280 it is ridiculous and I would get a different phone. I want to repeat - the people in the store and the work done was great. But pricing is ABSURD.

Laydee Lupe

Staff was very welcoming and the service was great! Thank you

Stevenson Jones

I love the place, I just feel uncomfortable sometimes. It feels like security just be staring at you for no reason

Scott Osmond

Went there because of a problem with my phone, I was a walk in but you can get an appointment. Waited a while to be seen but they couldn't be more helpful. Got a call the following day to collect my phone and it was as good as new.

Sebastian Lopez

Really bad customer care. We asked a couple of questions to try different experiences and they all seemed to want us to just leave. They were clearly not having a good time and so did we

Millah Bee

I liked taking pictures in the booth thingy. It was so much fun. But you would never guess that the Samsung store sold all of these things

Olaf Johnson

I just wasted an hour of my life at 837. It could have been prevented had Samsung list their unreasonable cell phone repair policies on the VERY webpage you access to make your reservations! I only needed the cracked back glass of my S8+ replaced which on their website was itemized as a $60 repair cost. Which was reasonable so I made my appointment and showed up only to wait about 20 minutes before my ticket was called. Upon looking at the phone the Samsung store person unlocked it and did some developer diagnostics for the screen and battery. She said it would cost me over $400 for the repair. Apparently Samsung’s 837 Policy is to repair all parts of the device that they consider broken. So in addition to the cracked rear glass ($60), the front screen and panel ($300) needed to be replaced due to screen burn, the battery ($60) needed to be replaced because it was 2 years old, the bezel (?$) due to micro-scratches also had to be replaced. Now there are two things wrong here. The first is beyond the cracked back glass all the other repair items were from NORMAL USAGE of the device! So why should I have to pay for to replace them when I wasn’t even asking to fix those items!? The second is apparently I didn’t know what screen burn was but it is a widely known inherent flaw of the Galaxy S8+ AMOLED screens that should have had a recall years ago. Surprisingly screen burn can be reversed and fixed by running a free screen maintenance app call AMOLED Burn-In Fixer which un-sticks the pixels from whatever burn-in patter you have. I’m not sure how they expect anyone to pay $300 for an issue that is not a fault of the consumer AND an issue than can be fixed via software! Overall I love Samsung products but their greedy corporate repair policies are aligned with the USA cell phone carriers that force many consumers into buy new $1,000 cellphones every other year when repairing our current phones is better for the environment and so easy to do that kids on YouTube have repair videos for almost every part of these devices!

Stephen Lambeth

Fascinating place and changes regularly.

MG Gro

All about Samsung gadgets. Live DJ on spot, coffee house and restrooms.

Jaime Martinez

I came in for a repair I was attended pretty quickly. I was helped by Nicole who was so sweet and helpful thanks to employees like her it made my experience great! Give her a raise!!

Michelle Kaewchandee

Awesome venue space. They are very organized and quick to get the show started. Staff is informative in what's going on before and during the event. Doesn't matter where you end up for a show, any spot is a good spot as long as you don't stand behind someone. *It's a plus if you have a Samsung phone, you get some VIP treatment for shows. I don't have one but they took great care of me.

Mang

Nice place to see whats new in samsung, but it is not a shop! so don’t expect to buy anything there

Drew Anello

Mike's team is great Roger helped me out and fixed my phone within a few hours! Overall great experience everyone was super knowledgeable and helpful!

joseph boutrous

PLEASE READ THIS BEFORE COMING TO SAMSUNG 837 FOR A REPAIR !!!! IMPORTANT !!!! save all of your information before coming They try their best but if something gets deleted its impossible to bring back ! THEY ONLY REPAIR, NOT WORK ON TO GET INFO. Get an SD ! ALSO IF YOUR PHONE HAS PHYSICAL DAMAGE! it is not FREE. You will have to pay ! They have to fix everything that is broken not just something you think needs fixed! Also if you fixed the phone before or your insurance company fixed , they will not fix it. The prices are a little high and they need to hire more people. THEY LOOK SHORT STAFFED! THEY ONLY FIX CERTAIN PHONE! NO TABLET NO EAR BUDS ! ONLY S7 EDGES AND ABOVE NOTE 5 AND ABOVE . I came here to get my phone fixed and it was all good but just be aware of these rules . Call 1800 samsung . you're welcome

Baraka S

Nicole fixed my "camera failed" issue. Problem solved. Relief.

Chris Han

It's not just a place to get your phone fixed. You're able to participate in events, watch concerts and use the technology in real settings outside of the building. There's a coffee shop on the 2nd floor, the staff are friendly and it's a great way to spend and kill time.

Pablo Gonzalez

Place is nice, but not many people willing to help. Everything is very slow, like they dont care. Sadly I been I here a lot of times because of problems with my phone. But it's never in and out, even with appointment. You will still wait. Feels like going to Dr office. Not a big fan but not other choice around.

Antony Collins

Disappointing, was passing by and I called in as my Galaxy watch had stopped working correctly and was not registering steps. After explaining this to a "technician" he explained they only work with phones so could not help and if I see someone else they can show me how to "work it properly". I know how to work my watch, it was just not working

Edwin Sosa

I went to have my phone's cracked glass repaired. Turned out to be more expensive than I thought. It was like a slap in the face. I guess that's the way they treat loyal costumes.

Fiona M

You can make a Custom Case for your phone and it's free! Plus they have snacks and drinks for exhausted shoppers. They offer tech support and lots of interactive stations to chose from. It's more fun then the Apple store.

Gamingwithdesty Destygamer

Nicole is a very nice customer representative she is well mannered . Very helpful and knowledgeable. I know that if I have any issues i can come back. Thank you nicole !

Kenia Cohetero

Had so much fun here! Super cool spot.

dwayne john

Very helpful and helpful with my issue. Would definitely return for any problems I have

Bill Dickey

Great showcase of Samsung technology. Open to the public and no admission fee. Virtual reality activities and a Maman coffee/bakery shop inside. Great way to kill an hour or two. They have a phone repair shop onsite. (Note: you can't buy anything here, it's just a showcase)

Manasa Bindu

This place is really cool. It is all about virtual reality. You get to see and pay around the stuff like skying, space, roller coaster (great experience) art stuff where you have an option of capturing your picture and you get to draw. And the best part is it is No money it’s all free here. I and my friends spend almost 3 hours here! Worth going! The people are great and explain you stuff and they make sure that they are all comfortable.

Ernesto Méndez Chiari

Not a Samsung customer, but thought this store was amazing and they truly understand experiential Marketing.

Riqui L

I walked in with a clear problem....a swollen battery in my Galaxy phone that needed to be replaced. My phone is otherwise in near perfect condition (no scratches on the body; no cracked screen). After I unlocked my phone for the technician she fussed around with the screen and then told me that my screen was burnt and needed to be replaced in addition to the battery and Samsung would not do one without the other because its a warranty repair (although they were charging me over $250.00!) . My vision is pretty good and I didn't see a screen problem so I asked to just have the battery replaced and was told flatly "No!" with a half hearted "sorry." I've never seen a company that finds more ways to weasel out of doing repairs on the products. I'm now the proud owner of a phone on the verge of catching me on fire, a useless TV and a washing machine that has the potential of having the lid fly off all courtesy of Samsung!

Jazz MiiN

Very high tech looking store. Customer Service is immaculate. There's a section for 3D adventures which include race car driving, skiing, snowmobiling while using their Samsung Virtual Reality Glasses. Best part is the Space adventures. You get taken to a private section, there you are fully equipped with headgear and a jumpsuit for your walking on the moon experience. You are placed in a harness which is holding you. Once you're ready for your experience you bounce around, as if you are weightless..gravity free, and walk/jump and even trip lol on the moon. All VR experiences are free.

Gael Wilford

Great service really cool place to visit!

Alexandre Ertault

What an amazing place, you have every Samsung's latest product and the staff is very kind ! I definitely recommend this place for every Samsung's product owner. And there is a little gift if you own an s8 or earlier device

Adrian Alleyne

AWESOME....go in you will not be disappointed

Laura Peruchi

Great place for tech lovers. You can experience Samsung products here (for free) and it is fun. They also promote a lot of events like talks and panels. Check their website for the schedule.

Sal Alz

Nice Samsung product display. You get to see all the new gadgets and try them as well. Cool.

Dwayne Duncan

This place is great with cool stuff.

Out back

Interesting, but left empty...

Tim Böttger

Interesting showroom offering not only the latest phones, but also introducing the latest home appliances in a guided tour. Worth a visit when you're in the area.

Qamer Javed

Very nice place, people are friendly and helpful

Russell

Very nice, helpful associates. They have excellent technicians who diagnose your smartphone's problems. Dinnae helped me diagnose the current problems with my Samsung Note 9 Verizon Unlocked. I am currently using MetroPCS. Dinnae explained to me MetroPCS GSM network is coincide with Verizon Hardware. At least now because of Dinnae, it's not the smartphone! :) Thank you, Dinnae!!

fiona Yang

It’s a cool looking place, but I did not have really good experience there. at some areas, the product is only for display, and I was told by the security staffs “ don’t touch it, only for display”. That’s so weird that you can’t touch the products in an experience store, which is against the experiencing purpose. In Apple store, any apple product can be operated by the customers, that should be the soul of an experience store. Many staffs there working as security crew other than Samsung sales or technic staff, who doesn’t know the product information at all. What I feel the place is that, It’s designed for future, but run by the out dated mind.

Phil Boudreaux

Had my Note 8 repaired again, they have always done great repair for me, but it will cost you

loinsworth sankarsingh

Exceptional service. Pleasant, courteous and knowledgeable staff. Aesthetic environment. My problems were gone within a half hour. They didn't offer me dinner though. Maybe next time ...

bruce fletcher

What's an open to the public and they don't sell anything anymore wasted money on a train to New York to go visit. It, I don't know what happened to Samsung. Got trifling

Jennifer Ross

A bit of a wait.l, but I blame the Samsung website for that. I tried to make an appointment using my phone but my information kept on disappearing. The staff was courteous and helpful.

Michael Belton

Great place. Salespeople are super knowledgeable.

Mr XP

Subpar customer service and professionalism. Not all people working there are professional. Complained to the supervisor that the staff dropped my device while doing the assessment but got no apologies. Filed another compliant to the headquarters online but also got no response.

Gabriel Grinspan

I stopped by just to look only to find out that the purpose of the building is exactly that! They had some cool stuff on display there, no reason not to stop by to take a peek.

Rob Rivera

Fun place with loads of technology!

isaac elder

I've never heard of a display store before but this was definitely something to experience. They have a smart apartment with all Samsung products that connects to your phone, tablet ext that pretty cool

S Frant

Samsungs everywhere. Phones, tvs, watches, smart home demo. Great tech support--real geniuses. Fun.

Rashmi Iyer

Some employees are knowledgeable (if you can track them down to ask your question) but most of the employees are just standing around doing nothing but gossiping with each other. Unfortunately, lots of the best equipment was either off or not working (or maybe the employees didn't want to bother) or there was no sample available. So strange. I am a Samsung girl and it was really too bad because I expected much more of a "Samsung tech experience" at the store and guidance about current and new products. The place has a lot of potential but in it's current state, is completely useless and a waste of time. They need to do A LOT better.

Julio Morell

While not a store it is a great place to see what is coming to the stores next. Vr exhibits and alot of techs to help with phone issues

Brandon Castillo

Love it great place to learn and test some Samsungs products

Tim Golding

This is the SAMSUNG flagship store in NYC. It has fun stuff to do, in addition to the display of product lines and tech help. Go here. Big recommendation!

patrick balfour

I went to get my phone repaired. I had a week left on my warranty. They said it was the board but they didnt have any. So they wrote it up so that I could still get it replaced within the warranty window. Inwas told they would contact me when the lart was delivered. That was 5 months ago. The staff was not attentive at all. The location and setup in the store is phenomenal. So much potential!

Elieser Duran

Great Venue for Tech Based Events

Mei Ly

Amazing and inspiring place. It is so interactive that you can stay there for hours. Staffs are friendly and knowledgeable about their product. They also have a cafe place and you can take a rest if you need to. Love this place

Hayron Lara

Had a good experience good stuff

Mor Hogeg

Very cool and unique stores be sure to visit If you are in the area. It's worth checking out the virtual reality rides, so wait if there's a line.

Vilma Villatoro

Always something NEW to do, great customer service support! All staff is super Nice and helpful!

luis gomez

Beautiful store very expensive for the item due to the location in the meatpacking district of Manhattan.

Farooq Akbar

Nice place to check and test all Samsung Electronics, you can't buy anything there, it is like a show room for latest Samsung technology and electronics. Got a cafe inside the building as well

Michelle St. Louis

Great service , accommodation and location. Very high class!

Jonathan Garcia

Roman was great! Very fast repair for my screen. Whole team was great at explaining every detail and it's just a grand ol' time in the store itself.

wicharn angkhawut

Can I give 10 stars?

Diane None

Service could have been better for repairs

Patty T.

Samsung has various photo sessions or other experiences (virtual reality) that teaches you how to optimize the usage of their products. Samsung experts are cool and knowledgeable in their craft. I went to learn how to use the different camera options and came out feeling more comfortable when using their phones.

Evans Formica

I had a Note 4 that was dying a slow death. It decided to expedite the process and died completely. The professionals here are able to resuscitate it long enough to grey all the information transferred to my new phone. No complaints at all. The cafe haff really good banana bread.

Richard Kichenama

Nice place to visit for playing with new tech. May not have the latest models, but you get a feel for the interconnectivity of things

Isabel Cintron

Nice place to look at the newest samsung devices.

Florence Rolland

Children had lots of fun really Enjoy

Ben S

Great place. I was trying to decide if I should get the new S10 and they had several phones of each price point on display (S10e, S10, S10+) that you could test out. They also had the several different laptops that Samsung makes on display and to test. The staff was very knowledgeable about the products and what features each had. It's not a store so you don't feel that you are being pressured into buying the most expensive device. In fact they don't sell anything there it's just to showcase the products.

Brendon Maldonado

Great experience! All of Samsung's latest products on display to use and mess around with. 8k TVs, ultrawide monitors, and the latest and greatest phones. Knowledgeable staff around to answer any questions you may have and provide any recommendations. Interesting informational presentations and workshops put on every hour or so. Fast and on site repairs are available as well. Got my phone screen replaced in under two hours.

Anatoly Masterovoy

Ehh could be better and could sell things

Itzamary Dominguez

Cool place to go. They have a lot of fun activities that the family can do.

Timothy Lam

Absolutely ridiculous! Came here with appointment for simple battery drain for my note 8 with expectation to pay for battery replacement out of pocket due to being out of warranty. Was told that my Note 8 needed a complete screen replacement, despite ZERO scratches, cracks, or any water damage; unnoticeable tiny light bleed from bottom left corner of my screen that only "showed" on their diagnostic app, but is 100% unobservable during normal use. Nothing has happened to this phone (never dropped, always in protective case). Pretty sure this was an "issue" present from the first day I own the phone. I stated that the screen is in perfect condition and only needed battery replaced. Samsung "Care" rep worked really hard to upsell to full screen replacement (cant blame her for doing her job to upsell) and explained that it was both screen and battery repair or Samsung will refuse to do any repair work at all per company policy. Rep explained that if I call Samsung directly, I might be able to BEG for one time exception discount on screen replacement... for my 100% functional screen. I paid over $900 for this premium phone. I have been a loyal Samsung customer since the days of Galaxy S2. This experience has really shaken my faith in this brand. Will try to get battery replaced elsewhere instead of this rip off excuse for a Samsung store.

Ronnie Le

Love this place! Awesome high tech facility and products

matthew malone

Visited on my trip in NY. There weren't any events going on during my time there, but the showroom wasn't anything special. Bestbuy has the same product demos. Staff was very knowledgable with any questions I had, but it turns out you can't buy anything here! It wasn't a bad experience by any means, but I see no reason to go back.

Antonio Perez

I love this place! so much fun. You really get to experience all of the Samsung phone.

Alexander Herlihy

Awesome experience. There were futuristic headsets, laptops, tablets, monitors etc. . I hope more people show up. Hopeful it will be as crowded as an Apple store.

Elite Realtor

Worst showroom ever. They have things that you can't touch, workers yell at you if you do. Looks nice, but bad customer service. Only good thing is the free photos that they take of you. You cannot touch the VR headset, even though there are multiple ones available. You cannot touch the exercise bike. Other things you cannot touch as well. I have a Samsung device, but Apple store is much more hospitable. Basically, it has plenty of useless things that you can view from the comfort of your home.

Dahlia Holmes

Like walking into a tech candy store. Great space awesome hands on experience with products in real world settings. Great staff. Really fun events.

Trina Rawlins

I went to store for tech support. My carrier recommended I go and that I would be helped. The adhesive came off the back screen of the camera. The plastic that is missing the size of a fingernail. During the assessment, I was told the repair would be over $300. They wouldn't be able to fix the back camera screen without repairing the front and back. They told me I would have everything fixed. I am disappointed because I had the phone for less than a year and it is under warranty

Manu 101

Is a really cool store but weird in the sense of that they don’t sell some products you’d think they have every Samsung product since is a big store but went there! They have DJ they have really cool interior! Nice people but went to buy a VR headset and they just don’t sell it is really weird is like going to an apple store and they not selling AirPods! It just didn’t made sense

Mariette Torres Sarnelli

Very far from home and very confuse to find the location. Samsung 837 should have one near by Washington High 10040, other than that I can't complain the service is excellent with an excellent teamwork, problem solved

Murad Al qaryouti

The worst customer service I’ve ever seen in my life just wanted my screen replaced. I know my charging dock is fine and no problem in it. The only reason I can’t blame the product now I fix my phone with ubreakifix they are authorized service center for Samsung and I suggest any problem with customer care in Samsung store go and try ubreakifix

maureen Manise

captured with samsung#

Syrlane Albuquerque

I scheduled an appointment with Samsung Care at Samsung 837 to fix my phone's screen. The staff is very nice and resourceful, and I was able to have my phone fixed one hour later. I didn't get to enjoy the other things the place has to offer, but I'm pretty happy with the costumer service and professionalism. Will definitely come back to more!

JLSecurity

Great place to look and test all the Samsung products. You cannot purchase anything here just experience the product

Henry Chin

Great place to check out the latest Samsung electronics. The 3 story screen is awesome!

Nabeel J.

Great place to go to if you love Samsung and their products! They have a great assortment of phones, computers and tablets to try out and if you need help the staff is very nice. They also have a neat area in the middle of store for an audience to sit for presentations and events.

Kirill Masychev

Friendly staff and very comfortable store. Really cool stuff to play with inside.

Mihir Mehta

It usually busy but staff is helpful and guide you very well

Alef Buys

Beautiful place to experience Samsung's products. They do repairs, BUT DO NOT SELL ANYTHING ON LOCATION.

kenny greene

I liked the whole concept of the way Samsung showcased their products. I also got to make a case for my Samsung Note 9 for free.

Melissa Tan

Went in to the smart home tour today around 11am. Was very happy with the service and intro to smart home.

Wade Trefethen

This place is awesome. They show off their cool gadgets. They have a good tech team.

nyah the baddie 1234

I love to see and play with all the new tech. While getting my device service

david jensen

Technical support if you wait

Alex Gray

A far cry from the Genius Bar. A virtual ‘Galaxy’ away. Take ‘Note’ before you throw yourself off the ‘Edge’ hoping to go here for decent service.

V DuPree

The best of the best is here. Make a visit asap. Sorry no iPhone users allowed. lol. a great place to take a date for free. and the kids will love it.