I do not like giving five star reviews because a lot of people frown at it, thinking there is something fishy about the review, such as a review posted from an insider. That is not the case with this review.
I used to take the train from Midtown to Brooklyn just to get some rice balls at Landi's. They were so good! Now that Landi's takes orders online and ships them in the US, I decided to order some rice balls last Thursday. The owners are very honest and upfront. I really miss that. When ordering from them, I selected two day delivery, thinking I would get them on Saturday. I then called Landi's and confirmed the order placed online and asked when I should expect them. They told me next week. I asked them why and they told me if they shipped it Friday, it would sit in storage at a UPS place until Monday, since UPS doesn't run on the weekend. Because of that, they ship orders Monday through Wednesday. I am glad they were honest and conscientiousness about it. Now that it was cleared up, I was planning to receive them Wednesday.
Wednesday comes and I tried to find a way to track the shipment, but no luck. I called Landi's and asked about the status of the shipment. The guy on the phone told me everything is being shipped within the hour. I was shocked because I thought it was shipped Monday. I told him I wasn't going to be around Friday when the shipment would arrive. I asked him if he could FedEx them overnight and charge my credit card so I receive them before leaving town. The guy told me he will overnight them to me and cover the cost himself! I have not had that top of the line, professional, superior customer service in a long time! I was so shocked and stoked!
Thank you Landi's!!!