I give them a zero in customer service. This was my very first visit and also my last. The hours on the drive thru and the door say they are open until 6:00 pm with a welcoming sign which said they can do anything through the drive thru. i proceeded to the drive thru at 5:50 pm. The girl came to the window to wait on me. I asked her if they sold Smoked Gouda Cheese. Her response to me was that Yes they do, but she had already broken down and cleaned the slicer. She was sorry but she could not sell me the cheese. I told her this was my first visit and I really wanted the Smoked Gouda giving her a second chance to give the proper response. However, again she told me she was sorry. What she did not know was this was a BIG mistake. I have a slicer at home. She could have offered to slice a chunk of cheese with a knife and allow me to slice it myself. She did not. I think the correct thing to do for any business, but especially this small, locally owned business, would be to meet the customer needs up to the time the door is locked, by slicing the cheese. i understand that maybe her manager requires that the employees be gone by 6:00? This is not excellent customer service. I will continue to drive to Cutshaw's, where I have gone for years, which is on the other side of the county. Radfords is less than a mile from my house. if the owner reads this, I will let you know this is huge business error. This trip was only for Gouda Cheese, but I drop large amounts of cash for large venues from time to time. First impressions count and this one failed. I like to support local, small owned business owners. However, because she never made an attempt to even offer any other option made me feel undervalued as a customer. Consequently, I felt my business would be appreciated elsewhere.