I highly recommend looking elsewhere for a birthday party venue. My disappointment with my experience was due to the lack of honoring the information provided on their website for birthday parties. I called to reserve for a party of 40 guests for my daughter's birthday party, prepaid for $320, and was provided the complete opposite of what was supposed to be included in the party package. I called 2 days prior to my party date to confirm I heard correctly. I spoke with a man named Chris who informed me that we needed to keep the floors clean, we couldn't bring any food except for cake (supposed to be included), we needed to provide our own cutlery and since "glow bowling starts at 7, you need to be out by 7". We had booked from 5-7pm. Confused, I hung up the phone with no further questions thinking everything will be worked out the day of the party. I was DEAD WRONG! Getting there, I ordered the pizzas and asked what sodas were included with the package, so I could get them out for my guests. I was told they weren't included (yet stated on the website they were). I was addressed by a man named Tim to tell me that birthday packages weren't provided during glow bowl hours. Great! I booked from 5-7pm! Only at that moment was I told that glow bowling started at 5pm on Saturdays. So nothing in my prepayment of $320 was included with the birthday package I was expecting to receive. Chris was then brought in to answer my concerns. He wasn't any help. Just repeated what I had been explained by Tim but in a more insulting manner. My tab at the end of the night was $95. I paid $415 to reserve a birthday party that didn't include anything listed on the website, except the 2 hours of bowling (which we had to sacrifice 30 minutes for present opening since we HAD to be out by 7) and poor customer service skills. I will not be attending this poor excuse of an establishment again.