You will see the information of real people who bought the products of Royal Z Lanes-Spring Valley (Bowling Alley) in South Carolina.
At the present the firm has a rating of 4.2 stars out of 5 and this rating was based on 541 reviews.
As you can see it reaches an reviews average is high, and it is based on a very high number of scores, so we can be quite sure that the assessment is very faithful. If many people have bothered to rate when they are happy, it works.
You know that we do not usually stop to place evaluations when they are good and we usually do it only if we've had a problem or issue...
This Bowling Alley is included in the category of Bowling alley.
Great bowling. Needs a little updating.
We went to Royal Z on Two Notch for my son's birthday party. We had 12 kids, and had requested the pizza option for the party. We also ordered an extra pizza. When the food came out, the pizza slices were TINY because they had sliced one smallish pizza into 12 pieces (since we had 12 kids). The pizza tore, so the "helper" used the extra pizza that I bought to give each child a slice. I asked if she was considering that the "extra" pizza that I bought and she said yes. I had to explain that it wasn't my fault that the pizza tore and couldn't be used, and that shouldn't be counted as the extra. She asked her manager, and they agreed to give us another pizza. However, that pizza had to be cooked, which took a long time. The kids were then later getting back to bowling. They had one game before food, and started another game after the food. The kids were on the 9th frame when we hit the 2 hour mark. It was announced that the party was over, and the lanes were turned off. Since it was the last frame, I asked if they could just finish, and was told no. For the price of this party, I expected much more. The food was bad, the service was bad, and the kids didn't even get to finish 2 games. THEN, when paying, I was pressured to tip our "hostess." I will never EVER come back to your location, and I encourage anyone and everyone to avoid it at all costs for a child's party. Clearly, your Royzl Z knows nothing about customer service.
Place was great! Bowling was a good price and very fun. The food and beer where also very good! Way better then expectations
Service is terrible . Had a birthday certificate to bowl and couldn’t use it because they wanted me to “PRINT IT OUT”!!!!!!!!!!! At 10 PM. I refer anybody to go to Fort Jackson to bowl. Great place to bowl and not with the foolishness there !!
Plenty of activities to do for young and old! Kids love the game room more then bowling!
Bowling Center Columbia SC, Chuck Schumer Wow very knowledgeable and all aspects of bowling equipment
Nice place to take your family to have some fun. Excellent customer service. If they don't want to bowl there an entertainment center located inside where they can play pinball games. Also there is a bar area for the adults with pool tables inside. If your hungry there is a snack bar with some good chicken wings. My husband and I go here every week to have fun and hang out with friends.
Bowled here several times and never had a problem until tonight. We were told because we didn't have kids with us we couldn't get bumper guards even though we have had them many times before without kids. That is a ridiculous rule that cost them our business.
Chuck in the Pro shop is great and I trust what he says and does nobody else does anything to mine and my wife bowling balls and I live in Cayce
Awesome place to go have some good clean fun. And the food is just awesome as well. Check out the pro shop wile your there. It’s where they sale bowling stuff and I mean a lot of stuff please go check them out. Can’t hurt to go look.
Best bowling alley in Columbia. Love the Kids Bowl Free program offered every summer. Great activity to do with your kids
I used to like their lanes until they started using the older oil. you couldn't hit the broad side of a barn standing next to it, that is how bad it was. Unfriendly and disrespectful staff, poor service to leagues. I'd recommend going to a different bowling alley in the city.
Staff has always been friendly and there are great specials for bowling.
After 11pm expect to pay at least $15 per person to bowl. That covers you til 2am.
Bowling was fun. Food and drinks were nothing special. service was slow.
Great food at decent prices! Very kid friendly. Clean. Fun. Great deals! Glow nights are fun on the weekend. Alcohol served. Fun for the whole family. Perfect atmosphere.
It was great and a great place to take a date... They have an arcade area and a sporty bar area with pool tables to rent on top of bowling and food and all of which was reasonablely priced and with such a chill vibe... Will def. Return
Probably one of our oldest and better bowling alley's here in Columbia. They've updated the pool tables which is awesome for me
Friendly service today. They offer military discount on shoe rental and games.
Royal Z Lanes is a great place to bowl with the whole family or friends. The lanes are clean and in excellent working condition. There's also a game area with a variety of fun games for all ages. The price is good, but the music is not the best. Overall, it's great!
We at Royal Z Lanes appreciate all your reviews good and bad. We are going to be remodeling soon. We are also working on our customer relations skills as well. Please allow us to improve, and come back to see us once we are done remodeling. We want you to see the new and improved Royal Z. As always we appreciate your business.
Fun to be there...no further comment
Love this place. Great drinks, pool tables and bowling is always fun. Clean bathrooms.
It's a pretty decent spot. The food was actually pretty solid. The ally itself is a little old, but it gets the job done.
Not to shabby bowling alley
It was wonderful. Got there right after they opened. First time there. Plan to go back very soon. My score was very low. Not bowled in long time. Hope to change that. May have found a new Friday hobby!
All I can say is I will never plan a birthday party here again. The host that I had was amazing and he kept us all holding on. I wish I would have remembered his name. Big thank you from our family and friends. Everything else was a dissapoinent!
Nice music and great family fun
Laid back atmosphere, cold beer and decent food, makes for a good time with friends
Decently priced bowling alley with plenty of lanes. Only complaint is it took me a while to find a ball my size because there weren’t many to pick from
Been going here since I was 8, and I have enjoyEd every time I practice. Amazing staff and great food. Everyone is amazing. Chuck is the best coach I have had over the years.
Really enjoyed time with my son on his birthday by bowling during his lunch break. Royal Z, great facilities and lanes are great..
Good bowling atmosphere.... lots of room.
Great staff. Customer service is great all around and great place.
Little dirty but fun to bowl.
Nice time with my son for my b day.
I cant remember that time I came to this alley. But the food and drinks were just how I remembered it...good lol. Had a great time.
Great staff great bowling prices. Will definitely be back
Friendly staff but place is falling apart and needs cleaned up especially for the prices higher than most other hole in the wall bowling alleys.
It was a blast and a good deal. Definitely worth it
Ton of fun. Pro shop is top notch. Great people. Pro shop provided great service to myself and the wife. New balls, and they drilled them right then. Love these guys. Changed the way I bowl.
$15 for the last 3.5 hours of bowling of the night and good customer service is a winner in my book!
Friendly helpful staff not pricey nice lanes food and bar
I really enjoy going to Royal Z. I worked there for 5 years. I know so many people from working and bowling there. I bowl a league on Thursday night and I am there 2 nights a week. The employees are very friendly and the bowlers and customers are awesome. Thank you for a wonderful experience every time I'm there.
Like the place, nice atmosphere people friendly
Good prices on bowling
This alley is definitely not family friendly. We took our children here with a group of friends and the manager "Dave" was very unhelpful and disrespectful. I would give their customer service rating ZERO stars. We hadn't been bowling in a while and instead of helping us, he just told us to "figure it out" as far as how to set up the screens. Bathrooms were disgusting, food was nasty, the whole place is just a bad experience! We will definitely be taking our business elsewhere! I never write reviews but after the terrible experience I had with my family, I felt obliged to say how terrible the staff truly is, but I can see by reading other reviews that's a common theme.
Older bowling alley kept up real nice. Had a fun family time & my bowler husband was real complimentary of this bowling center.
Clean and there are alot of lanes so you won't have to wait or worry about getting a lane , they serve good food and beer and it's a family friendly environment
Good beer, Good company
I bowl weekly at Royal Z Lanes and not only is it extremely fun but the staff is amazing. They really make you feel like part of the family. The food is delicious and the prices are reasonable. On top of that they have really cool inexpensive leagues and great music.
I cant think about a thing that didnt like me about this place. Good music and ambience.
The guy at the front desk was talking to people and he was wasting her time, the food's good, the joke is good, the guy was disgusting, thank you, but have a nice day
I like it here. Nice staff.
Cool place to hang out. Prices are reasonable.
I went to the bowling alley tonight the bar was very nice and the bathrooms were clean. My only complaint is that when I ordered my sandwich the young man cooking it name Kyle did not put gloves on and also put his fingers in his mouth. When I confronted him he said that he was not going to touch my food he was going to wash his hands and I told him that he cannot be doing that and I asked could I buy him some oral gel if his mouth hurts like that. So I was so grossed out I did not eat the sandwich I did indeed throw it away and I think that they should speak to their kitchen staff about safety and food handling because that can ruin business.
Very affordable. Nice facility and staff. They even helped get a gutter ball that was stuck and found xx small bowling balls for my little one. I highly recommend getting the early. By noon, the people that arrived after us had to wait for a lane.
My family and I enjoy bowling and games here
I really enjoyed my self making plans to come back.
It's a reasonably bowling alley. Could use some updating.
Bowling alley is seriously outdated and in need of a make over. The carpet, bowling balls, lockers, and keyboards are at least 70 years old. Lanes are way to slick and pins seem to stick. Paid way to much for a family of 5. It was $39 to bowl two games and then $22 for shoes. This was with military discount...lol. Not worth your money or time!
Nice place with great people.
Went to my grandson 7th birthday party he had there
They are an awesome place to take your family to they have 32 lanes a big game room a lounge pool tables they also have a por shop were you can buy bowling balls and shoes and anything else you need for bowling
My daughter absolutely loves this place but everytime I come here there obviously been people smoking in the bathroom and it just looks dirty. The young guy at the customer service desk is very polite but they should get new help in the snack bar .
Pool tables, bar, bowling, and games. This is a good place to go for a night out no matter what age you are. They do birthday parties and have a free summer bowling program for kids.
Love the updated game room and screens for the score board. Just wish the seating was better!
Good customer service with bowling and the food. The bar service could be better.
Really enjoy going to Royal Z, great atmosphere.
Went for my kid's 9th birthday party. Had 20 kids, and they brought out ONE pizza, when all kids should have been served. Then we were told it would be 20 minutes for another pizza. We ended up getting hot dogs for kids who were unable to eat. No compensation was offered, and they had the audacity to ask for tips. The restaurant there is TERRIBLE as far as service goes. It took nearly 12 minutes to get a drink when i arrived with only 3 patrons in front of me. This place is truly pathetic and need a good dose of customer service training. I won't be back, unless I am informed of new management.
Wonderful staff in the pro shop. They took time for a complete fitting.
It good place and a good place to take your kids but I don't know if they have the rales but they do got the bumps
Daughter's 8 bday...Great place,great time
I was nice place me and my friends had a great time
Went to a birthday party. Children had fun.
Kid had a great time
Normally we go her for all of our family events. we work out the details with Kimberly who is amazing. Today we decided to have my son's 5th bday party there because he wanted to go bowling. the random guy with an attitude started yelling when we walked we walked in "no outside food!!!" not knowing what he was talking about or who he was talking to... we kept walking. Approximately 30 seconds later a security guard (armed) walks up to my 67 year old mother and yells we dont have any outside food in here. she had a cup of coffee from DD that she brought in with her. we asked... well what about the cake....? He says... you cant have that in here either... and keeps repeating "thats gotta go... yall gotta go... thats gotta get outta here... yall need to leave" Needless to say our group which consisted of 3 grandmothers about 10 children and about 6 adults left and went over to the bowling alley at Quaker Steak and Lube. we had a blast the rest of the night. ROYAL Z LANES MISSED OUT ON HUNDREDS OF DOLLARS IN SALES TODAY AND IN THE FUTURE. WE WILL NEEEEEEEEEEEEVER RETURN FOR ANY FUTURE GATHERINGS EVENTS PARTIES OR NIGHT OUTS! THE SITUATION COULD HAVE BEEN HANDLED COMPLETELY DIFFERENTLY AND DID NOT HAVE TO ESCALATE TO WHERE IT DID. THE OWNER DIDN'T EVEN CARE THAT WE WOULDN'T RETURN!!! please spend your money elsewhere. there are lots of better bowling Alleys in Columbia that will provide better customer service in a better environment than this out dated stuck in 1979 bowling alley. SPEND YOUR MONEY ELSEWHERE! .......I WILL.....!
Love it, had a great time and will go there again
Added a new arcade area,...but their prices are horribly high and on special days like dollar bowling they only have four or five lanes available
Been years since I went bowling, I had a fun time with my friend. Bar was good, rest room was clean, and altogether was a good atmosphere. I definitely see myself going again.
I will go back there
The machine kept getting clogged up to send the balls back. We played 4 games and had problems the hold night. Then to top it off we were never offered anything for these issues but harrassed by the female desk clerk about our damn military ID card for a discount! Then she told us this would be our last time using coupons and the military ID together at the same time. We probably want be going back!
We always enjoy going bowling here
Always a chill vibe
A great place to go and have fun with friends and family.
Loved the discount we received due to lack of enough staff... It made up for the wait at the front counter.
I had a wonderful time there are multiple Lanes to choose from the environment is fun and energetic and nice they also have a in-house bar which is a great plus the music choices are also great as well.
lanes were great good choice of bowling balls and my granddaughter loved the arcade
Great bowling center. Good staff and lanes are in good shape.
Visited pro shop to get personal bowling ball, shoes and bag. Love my purple/pink ball and pink bag. Also appreciated the bowling tips I received to improve my game.
Staff is nice. Lanes are decent. Oil is consistent in league play.
Lots of fun !
Nothin' negative, just a bowling alley, like any other.
Fun atmosphere, friendly staff, newly remodeled and good family fun!!!
Great place to have a good time!
Great prices, arcade room has a variety of fun games
Didn't know they upgraded with an arcade area
I went there and I only go to the arcade portion because at the moment I cant bowl due acl surgery. I asked a staff member and a manager and ask if I can have a chair to sit at the machine they both told me they were allowed to put chairs at the machines liability. That was a deal breaker for me I played just a few games and left I explained why I ask for the chair so I went to beltline lanes and spent me money there. Nobody want to be standing at the slot machine hurt or not if that's were i want to be and spend my money I should be comfortable doing it
Nice great customer service
Great bowling alley. Need better food on the menu.
Great bowling alley and the pro shop is awesome best one I been to so far and I have used a few. He is attentive to your bowling style and customizes the ball to your strengths
This place is becoming a great place to hang out for family and couples and individuals. They are adding an arcade and soon we'll be adding bumper cars. They have great customer service. The food is great. It takes a little time to get your food but is all cooked fresh from things like fresh potatoes cut into fries and fried. The chicken is not precooked it is raw and cooked from raw to order. The bar is a great place to be. And they have lots of specials that makes it of an affordable place to be. They have also cleaned up there outside and cleaned up there crowds. I love it here.
This place is good for beginners as in bowling. Some up grade have been made. The lanes are ok but sometimes the pins are off count. They habe a good summer program for kids and families you just pay to rent shoes and bowl two games free.
The lady at the front helped us out a lot and was very nice! Lanes are oiled properly and well kept
I love it! The staff were amazing and friendly. I am definitely going to come back for sure!
This place was awesome! They have a huge bowling alley, full bar and grill, and a huge arcade section with prizes! We had such a great time with the whole family.
Bowling was fun good atmosphere for kids.
The worst bowling experience I've ever had. The staff was rude. They didn't say anything to us before starting to oil the lane we were using. Right in the middle of the game! The snack bar guy was short with us. The bartender showed up late and didn't acknowledge us because he was setting up...late! The whole place needs a facelift. We will definitely not be going back to this dump.
We love to have a fun place for the kids to play rain or shine ! The "kids bowl free" summer special allows us to get together with friends without the pressure of hosting at the house.
Free should mean free. Here it doesn't. The place could stand some upgrades.
Love what they have done with the place.
Good drinks. Good food. Good bowling. Great time!
Good bowling alley and food pretty good.
Food and service were good. Bowling balls were slippery and covered in pizza grease.
Good place people are kinda gard to get along with exoesally in the bowling store
My husband is looking to join a league just moved here what do you have ty
Inexpensive games and shoe rentals.
Fun times to be had, everytime I visit I have to get a game in at this great bowling alley.
Had us stop bowling in the middle of the day so they could maintain the lanes. Taking out hard plastic seats for couches! Couches already ripped, greasy & dirty!
Had a really great time but they need a better kitchen and food.
Enjoying a quite n quick game.
Great friendly staff always willing to help you improve your game. Sunday mornings are only $1.25 a game! Be warned Saturdays are very busy.
Lanes were easy to use and we had good support from the staff for our event
Very bare bones and average. Nothing special about at all. Just simply a convenient (location-wise) place to bowl, but def. no frills.
Kim, Chrissy and Kyle were awesome. We had a group of 15 and they made us feel welcome and well taken care of. Thank you for great service.
Had a great time at the lanes, but it was a little crowded...still great atmosphere! Plan on going back again...I need the practice!
I loved this place. Nice friendly staff and very clean even with maintenance going on
Garbage...owner needs to seriously upgrade that place. Perhaps a visit to a few out of town bowling alleys for ideas.
I arrived around 10:30 This morning. The staff was pleasant. The building was clean. I have nothing to complain about. This is my first time coming this year. I will certainly be back..
Worst customer service ever!!! We had a party for 11 people (not all were bowling) so we were given 2 lanes and on the paper that they give you it tells you what lanes, the rate per game, and shoe cost. So we paid for the shoes in advance and started bowling, when we were all finished and going to check out there are now 2 different workers at the desk, we bring up the paper to cash out and they changed the price that we were given (only $1 more per game) but that’s not what we were told. So I talked to the one guy and explained to him that were were quoted a different rate and he said well there’s nothing I can do about that, so I asked to speak to a manager so he directed me to Dave and this is where it really gets bad. I explain to Dave (the manager) the situation and he is half paying attention and shrugging his shoulders and saying “well I can help what someone else told you they were wrong on the price” I said I have the paper that your guy gave us with the rate on it and now you are charging us more than what was quoted. He then started to get louder with me and started to use profanity towards me and my family, so I got loud with him back and told him how bad of an establishment he was running, and that we come here for the kids birthdays every year and that we will never come back to this place. I recommend that you find another bowling alley to go to. I also recommend to the owner to find people with integrity to hire from now on. I have never seen such bad customer service in my life!!! Do yourself a favor and stay away from this place!!!
My family loves this place.
worst out of town experience ever!! customer service sucks, games to expensive, bowling is 18$....
Had my sons 7th birthday party here this afternoon and the staff was fantastic! We had a wonderful time and will definitely have future parties here!
went to bowl two separate times now and all they offer is “$17.50 per person for unlimited games until midnight” when you come in at 1130 to bowl one game with two people it’s not worth it to pay $40 to play. there were maybe 6 lanes being used and the rest of the lanes were empty . apparently that’s all they offer at that time but it’s a waste of time to go there and completely ridiculous that it is not an option to pay by game OR use their unlimited bowling deal like it used to be . won’t be back.
me and my friends had so much fun drinking and bowing
Great family fun. Staff is very pleasant. Price is reasonable. Clean.
Place could be better lit and needs some updating. Prices are high compared to other lanes in the area. Customer service in the dining area was definitely lacking.
Your basic bowling alley. Just don't mess with the man cooking at the grill. He doesn't play and will catch an attitude if you waste his time.
We always have a great time when we visit this place there free bowling games for the summer program for children is a great idea and gives us something inside to do that doesn't cost a lot of money
The last time I was here it felt like the air conditioning was broke. I hope the next time I visit it is fixed.
IF YOU LOVE TO BOWL THIS IS A PERFECT PLACE. HAVE CHILDREN BRING THEM. A GAME ROOM WAITING FOR THEM. THE NACHOS ARE EXCELLENT. GET YOURSELF A COLD BEER TOO.
It was a great place to take the kids.
Bought the family pass and the hours stated it was valid until 7 pm. I'm glad I called before we went in because I was rudely told that "the leagues were taking up all the lanes, we don't have time for that!" Rude, unprofessional and not family friendly. I am going to use the pass this year but will not purchase again. They don't honor their own designated times.
Decent lanes, great pool tables. Reasonably priced!
Its always a fun time when I come here. There's a very diverse crowd but the officer always makes sure that the peace is kept
Very nice and clean and nice play area for the kids
Joan weeks in the snack bar is so great and amazing
Fun place. Customer service could be better, but it has gotten more kid friendly and we recently had my stepson's bday party here!
Best pro shop around
We love the New Game room!
My family has been coming here for years, but never again! We walked in (a large group of family) to celebrate my son's 5th birthday. we had a cake in hand and found a table and lane. to our surprise an armed security guard walked over to our family and says in a very rude tone "that food gotta go, everything has to go!" His tone and demeanor caught everyone off guard. That could have been handled in a more professional and family friendly way, but because of the lack of customer service and the carefree attitudes of the management we decided to take our business to Quaker Lube's bowling alley which turned out to be a blast! Customer service should always be your first priority when your running a business. the lack of respect that office approached us with over a children's cake cost them our business forever. they didn't seem to care, but I'm sure they will over time when they see their sales decline because the word has spread... 0 stars!
My new spot