If I could give this place no stars or negative starts i would. I wanted to take my daughter and 6 of her friends to this location for her sweet 16 birthday. It was a surprise party. I called every week for 4 weeks in advance to the event confirming that there would be a lane open, that I could bring in cupcakes, and there Monday special would still be going. They have a Monday special where it is unlimited bowling from 6 to closing at 11. I wanted to take advantage of this since they were going to be 10 people bowling. I called the day of the event and asked to reserve lane 16. Judy, the lady who answered the phone and works the front desk often, proceeded to tell me that there were no lanes open, even though they open at 4, there wouldn't be any lanes available until 9 because every single lane was booked to a league. I've been to this location numerous times and there has never been every lane booked. Might as well put a sign on the door that says public bowling starts at 9. She also proceeded to tell me that the Monday special was no longer valid as it ended on Labor Day, funny though how if you go to their website today this Monday special is still up and valid. It is also valid at another Brunswick location. Judy and the owner then continued to scream at me on the phone as though I was an inconvenience asking for a lane during their open hours. They were very rude, unprofessional, and unaccommodating. I will never return to this location and I've pulled my daughter from the youth league! The other Brunswick location on buttermilk hollow road, only a matter of 10 minutes further from me, is much better. Don't waste your money on the Belle Vernon location. Terrible service, Terrible business, and overall absolutely terrible in every way! I ended up going to the other location and they honored everything Belle Vernon was SUPPOSED to offer.