I am a Nanny, and I try to bring my nanny kids here at least once each summer. Last summer we came in to bowl, and I remember the older lady at the desk was rude both times. She seemed inconvenienced by everything. We used the kids bowl free program, which I don’t think you should offer if you don’t want the kids accidentally dropping/throwing the ball vs rolling it. The music was off, although there are Kicker speakers everywhere. All TVs off.
We recently came in again, different nanny children same lady at the desk. We were the only people there. I had explained we have the kids bowl free coupon, she said in a really snarky voice, “well today you don’t.” Obviously I was confused and she was like “on Tuesday’s and Thursday’s we don’t do it. And expected us to leave!!! I said, “okay we will stay anyways!” And she gave us another game for free but was obviously irritated. She was rude about shoe sizes as well towards my nanny child who was just trying to figure out how to get the shoes on. She didn’t tell us where the kids bowling balls were, we were just looking and finally she told us they were in an office! If they aren’t visible, tell people!! She was just watching us look for them. Then we asked for the bumpers, and she said “you’ll have to wait”. With no explanation! Mind you we are the only people there. So we start the game and the kids go ask for her to put the bumpers up and she did. We just bowled in silence until a big group came in. This place needs new management. I’m sick of coming in and dealing with this lady every time and bowling with NO MUSIC OR ANYTHING. Like what the heck how is this a fun environment? It’s not.