When I had first called to discuss having my sons birthday party, the man on the phone said they make it stress free for the parents. they do set up, clean up, provide kids with a meal, help with serving and they provide the cake. All I needed to do was bring candles and the kids. He said the cake was not a wal-mart cake, it was better. (Having used wal-mart cakes in the past and been very satisfied with their cakes, I was expecting an outstanding cake!) I had also discussed about having young children at the party and he said that they had a ramp the kids could use to help them with bowling.
They were way understaffed for having multiples party booked. I had to ask about the ramp for the young kids and was told at first that they didn't have them. After explaining the man on the phone said he would have one, the young girl said they only use them for the handicapped. I again told her what I was promised on the phone, she then asked another coworker. The ramp was eventually brought out.
The same young girl brought out the food and drinks on a big tray and laid them on a table and as she walked away she pointed and said "that's your food." I looked around and there was no one around to help serve, so I served the children by myself.
The cake was average. It was not decorated nor tasted as good as a wal-mart cake. There was a picture of a train cut out and placed on top of the cake and had M & M's around it. The whole cake was white with black lettering. I was told it was going to be blue and a gold, yellowish color ( I had called 2 days before the party to inquire about the cake.)
However, the two men did help with cutting and serving the cake and ice cream. They were friendly.
Did the kids have fun?..... yes they did. From a parents point of view, it wasn't worth the money. It was not stress free as promised. The cake was way under par and the young kitchen staff was not very friendly. Had they had more staff they might of been able to accommodate as promised.