Reviews of Chili's Grill & Bar (Bowling Alley)

268 Alumni Ave, Bowling Green, KY 42101, United States

Average Rating:

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Here you have the opinions of people like you who purchased the services and products of Chili\'s Grill & Bar (Bowling Alley) in Kentucky.

At the moment the business receives a rating of 3.1 stars over 5 and that score has been calculated on 377 reviews.

You may have noticed that it reaches an reviews average is discreet, neither too high nor too low, and it is founded on a large number of feddbacks, so we can say that the assessment is quite reliable. If many people have bothered to give their score when they've done well with the service, it works.

You know that we don't usually bother to place evaluations when these are good and we usually do it only if we've had a problem or issue...

This Bowling Alley is classified in the category of Tex-Mex restaurant.

Where is Chili's Grill & Bar?

REVIEWS OF Chili's Grill & Bar IN Kentucky

Lewis Smith

Love those Southwest eggrolls! The service was spot on even though it was busy!

Jared Norris

Didn't even stay for food. Had to wait for a table in an empty restaurant, then noticed all the full abandoned appitizers sitting on tables. Decided to bail and save ourselves.

Connor Gravette

20 minute wait with maybe only 15 people there. The waitress couldn't tell me what beers were on on draft and had to send both of our entrees back being that the steak was raw and everything else tasted like it was microwaved. Will not be going back.

meghen mckinley

Have been here multiple times and try to have patience each time. Extremely slow and unprofessional bar service. Food is fine, but many times this location is not an option for dinner or appetizers because I dont have the time for ridiculously slow service before an event...so we go elsewhere.

Chandra Shakhar

Like their food

Alex Mallonee

Slowest service I've ever seen and they stop picking up the phone for orders 2 hours before they close.

John Miller

Food was good, just service was slow.

Meredith Warthan

Worst service ever. If the host hadn't been there to help this girl would have never made it through. Our drinks were not refilled in a t9mely matter. And our drinks we ordered from bar took 30 mins to get to us. Will never be back.

Christina Edrington

I love this place. I wish we had one in my hometown! That is the only thing that could make it better.

David Towery

Spicy shrimp tacos were not spicy and had little flavor.

Trace UPCHURCH

By far the worst operated Chili's I've ever been to. Slow service and usually they don't have at least a couple of menu items. Food is mediocre at best. Much room for improvement.

Chuck Ramsey

Good Tex-Mex food and friendly staff

Landon Corbett

Go in and the hostess greeted us and set us down and while we waited for our waitress she went ahead and got our drinks. Our waitress was super nice and all our food was great hot and fresh and made sure we were always good on drinks.

Erik Lowe

By far the worst chili’s I’ve ever been to. They didn’t have a single person there that could make a presidente margarita or change a keg of beer. They also couldn’t tell us if there was happy hour or any specials. Didn’t even bother ordering food just had our drinks quickly and left and went somewhere else for appetizers and drinks

Jill Olender

Horrible experience service was terrible, food was mediocre at best. College students seem to be running the place & catering only to their fellow college friends. Hostess spent more time on her phone than seating people, and multiple tables were empty, while a line formed to be seated. Had to ask for napkins because there were none on table & drink refills came way too late. Please, thank you, & a smile were nonexistent. This family will never be going back to this location!!

Nick Belfield

Terrible service and the meals often come without what they are supposed to have with them. Quality of food is not great.

Stella Russo

Terrible service!!!!! Bathrooms were nasty!!

TRU VILLE

Great tacos and enchiladas soup

Brownie Faze

Customer service is pathetic. I was standing there for 10mins and there were thre different staff members who saw me there and didnt care help. One of em even passed by me and made eye contact and didn't acknowledge my presence. If thats how they treat their customers ill go elsewhere.

Beach GoinAnalyst

I am disappointed with the change of the chicken used. It has changed the taste of all the dishes using this chicken. Fajitas were my favorite along with my friends and now Chili's is only a last resort restaurant on out list. PLEASE lose the beans and rice. Many don't want them, and it's no excuse to raise the prices by offering these sides which many decline. I suspect your marketing department expected that. Very disappointed.

Wize Pro

We were in town for my Uncle's funeral, and staying at the Hyatt Place Hotel next door...which led us to eat dinner at this restaurants for the weekend. The staff was great, they made us feel comfortable, and allowed us to have fun in their restaurant, regardless of us being in town for such a sad occasion. The food was great, and any minor issues were taken care of without a problem....They were the definition of "Southern Hospitality." I wish I could remember the name of the young lady with braces, but she was very friendly. Anna was fun with us, and Jamie was amazing. I wish them all successful and prosperous careers!!!

David Chan

Call for a pick up order took 21 times for them to even pick up the phone. Service is always awful and food is usually cold when it arrives to the table.

Ricky Parker

The service was awful, and it wasn't crowded.It took us 45 minutes to get our order and the French fries were cold and hard. The server was slow and never topped off our drinks. I don't recommend this restaurant at all.

Amira RoseMarie

The waitress was very nice and really made sure everything was going fine. Soooo much food , couldn't finish

Chaitanya Reddy

Takes really long but people are pretty niceee.

Brian Hamilton

Don't get the hate. Our service was fantastic, and we got great value. They have a 3 for $10 special going where you can get a drink, appetizer, and entree all with big portions.

Nikole Wolfe

We were seated quickly and the server took our order. She brought out one of the two appetizers and that was the last we saw of her. Waited about 45 minutes then got up and walked out. A couple across from us got there after us and were signing their check when we left. Will never be back.

Jordan Bryant

Terrible. Waited an 1hr 30 for my food. Servers basically forgot about me. Terrible experience and this is not the first time.

Ralph Colyer

Service was fantastic. The server was one of the best I've ever had. Food was not good. steak sent back 3 times. Everything undercooked. Not happy

Kerrie Nicholson

I guess the food was ok, got the queso and it was brown and just tasted like cheap chilli from a can. Service was awful! Had to ask for every refill, ask where our food was, and ask for the check. When we got the check it was wrong, they totally overcharged for items that were on the happy hour menu for cheaper prices even though when ordering we asked specifically for the happy hour item. They acted very annoyed when we brought it to their attention and asked for it to be fixed. The server jerked the ticket from my hand and walked away with it. Will not be going back!!

Micky Denton

Waitress was great she is new .Didn't bring out the entire meal ordered lunch 3 tacos was stated on menu comes with chips & salsa she said it didn't .. Daughter ordered wings didn't get fries as stated on menu . Food is ok !

d f

Saturday 4pm..15 minutes to be seated even though there was no wait. It was Freezing inside...literally needed our jackets on during dinner. When the waitress finally came over my girlfriend asked for a half and half sweet tea. When the waitress came back with drinks,she announced " here is your Arnold Palmer"...my girlfriend immediately said she asked for a half sweet half unsweet tea. The waitress replied "yes..I know,, that's what an arnold palmer is". After educating our waitress on her job and what an Arnold Palmer really is she apologized. Later she brought out chips and salsa. They were half cooked half raw and way too much salt..we had to wipe the ones that were actually cooked off with napkins. We asked for fresh ones and were told that they make huge batches ahead and salt them. TO BE FAIR they brought out a,second batch that was still too salty but nowhere near as bad as the first. No toilet paper in womens bathroom. 55 minutes later food arrived. My steak,was great but the asparagus was dry..potatoes,were dry and pasty. Daughter liked her meal Girlfriends salad tasted good but she could,not eat much as it,was drowned in dressing. Waitress was poor...food was average..wait time too long...too cold...Would never recommend.

Cameron Edwards

Food is fantastic, however service is incredibly slow. You'll sit with an empty cup for a little bit. Last time I was there it took me 20 minutes after I was ready to leave just to have my check brought to me. The waiters being nice and polite sorta helped me bump it from 2 stars to 3.

Gwynzetta McQuillar

Love the service and the food

Marilyn Hockersmith

Turkey burger was tough around edges, salsa served was too sweet, but was replaced with regular mild salsa after requested, tortilla chips were very greasy, but fries were delicious. Very nice hostess/waitress. Greeted us kindly and took great care of us.

Lori Smith

Very good. A little hard to find but GPS got us there. Food was pretty good except my husband's steak was full of gristle. Server was great!

bre t

Poor service. They rang up all my food wrong. Then my check was double what it was supposed to be. I feel like not only the staff is poorly trained. The management also seems clueless. The food was good .. that was the only reason we didnt leave

tim harris

Absolute worst service in Bowling Green. Was told they were out of chips...what kind of Mexican place doesn't have chips??? Then saw a table across from us get served mountains of endless chips. Our margaritas too 15mins to make, and the food took over an hour. Food wasn't bad, just took forever. The place was not very busy and the servers seem like a bunch of lazy children. Terrible experience.

Fahad Alotaibi

Great service and food

Charles Gallop

This place is slower than molasses on its best day, walking in our hostess seemed more concerned about showing a dorothy look a like from the golden girls what was on tv in the bar rather than seating us, we asked for a booth and she said none were available but clearly there was 4 unoccupied booths and the place wasn't busy. Food was good, although I think I could've went back in the kitchen to help since they had to clearly go out and catch the shrimp that went on my pasta. Server didn't come back and check on us to see if our food was ok and it took 5 mins to get my 2nd beer and the bar wasn't busy at all, if you have another preference to chili's go there.

Jackson Chumbler

They have a vast array of microwaves to ensure speedy and thoroughly heated delivery.

Lacy Conway

First of all let me say I am NOT a picky or rude restaurant eater. However I have never been to such an awful chili's, or probably restaurant ever! Wasn't slow getting seated, but the service was incredibly slow. We thought maybe our waiter was new, but if incase he was, he wasn't ready to wait his self. Our daquaries were never put in and after 40 minutes waiting just for those I finally ask and 10 minutes later he brings up margaritas... we ordered daquaries. It took 30 minutes after ordering our drinks and appetizer for him to tell us they were out of chips. WHAT?! We ordered another appetizer and they brought us the curds we ordered plus some fried pickles that we didn't order. The pickles were gross, probably a return. And then they bring out Texas fries 10 minutes after that, that we didn't order. We asked 3 people for a high chair before we finally had to go to the hostess and get one. After being completely fed up for waiting an hour we get up to leave and here comes our food. So I go back and grab some to go plates, pay the man regardless of the experience, while I can smell my husbands fajitas are totally burnt. TERRIBLE. His was burnt, mine was cold. Do not waste your time or money. They weren't even very busy. I don't know what the deal was but everyone around us seemed like they were waiting forever as well. I heard a little boy yell "where is our burgers, we are hangry". So it wasn't just us

Chris Huff

Terrible service, sub par food

Valerie Cochran

Free chips and salsa but no wifi :( although it’s practically on campus. Seems like something the clientele would appreciate having available.

total gamer ky

First time and will never go back, Worst service ever!!!! Took 30 min to place order because just kept walking past ignoring us, then would check on every table but ours then finally came and says oh yeah did u need more time to order.... people who came 15 and 20 min after us had there food and eating and we are still waiting to order! Food ok definitely not worth the wait.

Paul Blissenbach

This is a on campus University Restaurant. Food was good, however by the time the meal arrived we could have stayed at the other restaurant we stopped at that had a 45 minute wait. Understand restaurant is managed by the university food service contrator service, it shows.

Jason T

Terrible! My tea had non-food particles in it.

Lisa Vaughn

Food, fajitas and burger were delish! Service not so much. Waited over 10 minutes when finished, wanting our tab. Finally had to go find our waitress in order to pay n leave. They were not busy at all, only like 4 tables occupied. I believe we were the only table our waitress had, so no excuse for not getting drink refills n service. Restrooms were horrid, trash overflowing, hair net on floor outside of restrooms

Laura Fanz

Took almost 30 minutes to get someone to put in my order. Answer the phone!

Heather Moran

This is the 2nd time I have been here and had to wait 20 minutes or more with a ton of empty tables due to being short staffed. Both times my food was very bland. The lava cake however was amazing and so was the chips and salsa. I was very disappointed with my burger. It didn't have any kind of seasoning on it. I got the shrimp tacos the time before and the shrimp didn't have any seasoning, the sauce that was stated on the menu didn't come with it and they were out of slaw. I was really dissapointed because this is one of my favorite restaurants when I visit Nashville.

Matthew Grueninger

Terrible Service. It took them 45 minutes just to get our drinks and they weren’t even that busy.

J

Man I'd really like to give a review on their food but I never got to order! We tried placing a carry out order over the time span of an hour and a half but no one would answer the phones. Typical poorly managed campus restaurant that takes for granted their customer base. I wouldn't step into this place if I was off campus.

Inna Bezhenar

You'll definitely spend some money here, most dishes are over $10 and food is not that delicious. Being close to campus they do not even offer student discount.

Kevin Whittinghill

Food was good but the service was horrible. The hostess wouldn't get off her phone, the waiter talked so quietly you couldn't here him and acted as if he was scared to talk to anyone. Also the floors were covered in crumbs and straw wrappers. If you want Chili's get it to go.

Logan Fry

I ordered a to-go meal and showed up 15 minutes later, as indicated by the woman who took my order. Then I waited 15 minutes at the bar to speak with someone about picking it up. After I could finally talk to someone, they told me they didn’t have my order. THIS PLACE IS A JOKE. Don’t waste your time.

David Myers

We weren’t greeted when we came in and we had to wait at least 8 mins to be seated.WHY? Strike one. Our server was rude which she thought her conversation about some gossip with the manager was more important. Strike two. Our food took over 40 minutes for three pasta dishes and our appetizers were greasy and cold. Unacceptable. Why is the acceptable? Because they do not care! We been to other places and ordered similar items and it’s only taken ten to fifteen minutes tops. Overall, the experience was beyond terrible you need Gordon Ramsey and a miracle!!! Who ever is running the place should be ashamed and need to spend some time in there!! Is Western Kentucky University okay with this sh.. show?

Daphne Lyons

Disappointed today.

Eryn Hite

This Chili's next to Western Kentucky University is probably one of the nicest I've been to. The staff is always very sweet and friendly from the moment you walk in to the moment you leave. The wait on your food is sometimes a little long but always worth it for the delicious food and sweet workers. A perfect place for a date or just meeting with some friends to work on projects or homework. The booths have wall port to charge your phone or laptop while you work.

Terry Graham

What a nice place to eat they got good food for the munchies

Pamela Potter

Great food and friendly staff!

Jay Weiner

It was nice and clean place with a friendly staff. Also very convenient as it was close to our hotel. Service was not good. Very slow even though there was only a few other people there. Drinks and food took much to long to get. Took a long time to get the check and had to ask a different waitress for it.

Garrett Goode

VERY CONVENIENT PLACE FOR A CHILL'S, MY SLIDERS WERE COOKED TO PERFECTION. I ENJOYED PUTTING IT IN MY GULLET, AND WISH I COULD SWALLOW SOME MORE FOOD FROM HERE SOON

betty jo vowell

Had a great birthday dinner for my daughter in law

Jeff Page

Been several times now n good experience each time!!! Good food n good service!!!

Jerod Holyfield

By far best meal in Bowling Green. Unique food, great service, and high quality experience. I don't live in the state, but whenever I get up to WKU, I always make sure to stop by this great spot. Definitely don't miss the chance to stop in!

Joseph Francis

45 mins, not one refill. Only saw the waitress when we ordered, got our food and the check. Not busy on a Monday afternoon. Food was good as expected.

Matt Wilson

After my daughter ordered chocolate milk to drink, the server came back and informed us that "the date on the chocolate milk has expired, but I tried it. It tastes okay. Do you still want it?"

Emilee Edington

There were more people waiting to be seated than people in the restaurant because none of the servers/bus boys/ managers could take the time to clean off the tables. When I asked why they weren’t sitting empty tables they said they just became empty. But I beg to differ because I’ve been standing right next to them for 40 mins. The staff had terrible attitudes about the guests and were extremely unorganized. Would not return

Tony Garrett

Great all around

Brittiany Matthews

Great food and service!

Connor Dhonau

This Chili’s is very hit or miss. On multiple occasions we have had to wait 15 minutes to even be acknowledged and asked for drinks, let alone the few times of having to even ask to get some drinks. Then on even slow nights we have had to wait 30 minutes for foods like pasta dishes and appetizers like the Triple Dipper. I ordered fried pickles with my Triple Dipper and the breading was mushy and cold, not very fried. However, other nights the food is great (love the honey chipotle chicken crispers). Always very hesitant to come here...

Natalie Zoglman

I wish I had looked at the reviews before we went here. All those saying there is bad service here were right. Not many tables were occupied at all and it took forever to get anything. Even refills. Not worth going to.

Aaliyah Hawkins

At the bar area service is horrible and multiple times the workers was lacking and eating behind the bar, they don’t come to check on you, and some are not friendly. When you ask for something they don’t bring it, you have to ask more than twice. They take your food without asking if your finish or ask do you want a to go box. And this has happen multiple times We come here weekly. But, now we quit coming because they placed us by the bar area and the service is awful.

Michael Seth

It took a couple minutes of standing around before any one acknowledged that we were waiting to be sat. At 2pm on a Sunday, there wasn't much business and had plenty of open seats but we still got sat directly next to the undisicplined toddler that was acting his age. The waitress wasn't personable at all. She was very short and to the point while often not to be seen. While ordering drinks and food, half of what we asked for was out of stock. No corn, no juice, no decent management. I would not suggest this Chili's to anyone.

Jennifer Powell

Great place to eat

Ethan Lay

This place needs new management. I tried to make a carry out order over the phone. I called probably 10 times and no one answered. So I drove over to make the order in person. Just to humor myself, I called the restaurant while standing next to the phone at the front. They have the phone turned OFF. The entire bar area was closed, and I watched 4 people wait at the front to be seated for close to 10 minutes. There were tons of open tables, yet no one was seated and I’m sure that the people who were seated were being given less than great service. I manage a restaurant. It’s not hard to staff a place like this, especially in a college town. Wish I could give 0 stars.

Dee H

Slow service and rude servers.

Patrick Cheptoek

Nice pricing.

Rachel Bain

Good food. Not the best service though. They also never answer the phone when calling in. Or put you on hold for a long time.

Jeremy Steakley

Always prompt on the to-go orders.

syleethia holesome

The service received is always slow and be prepared to have patience when your order is wrong. I've tried giving them the benefit of doubt several visits with, " maybe they're short staffed, I had a big order, they're just college students doing the best they can"... I've ran out of excuses.

Connie Schlueter

Food was good but we had an hour for lunch and it took 45 to get our food.

Russ Needham

We have given up on chili's nationwide. Poor service and poor food with high prices. We are going elsewhere.

Corey H

The service was really slow. It took forever to get drinks, food, the check, literally everything. Also the employees all looked miserable and they were super rude. I won’t come here again.

christie springston

Steak was good. It was busy but service was ok. Asparagus was not cooked correctly.

BeachGoin Analyst

Excellent service. Disappointed about the change to what seems to be processed chicken rather than a cut up chicken breast

Glenn Pence

Great Food and very attentive service! We went for lunch and the food/drinks were out fast and exactly as we ordered! Restrooms were clean and the inside temperature was perfect! Awesome food, service and facilities! What more could I have asked for?

Mike Gergory

Service very bad had to go ask for refills and food which was cold

SHANNON SPEARS

Great atmosphere. Servers were exceptionally pleasant

Ashley Gilliam

Worst service I've ever experienced. The last time I went there I was told the wait was 20 minutes. The restaurant was virtually empty. I waited 1 hour for a table of 3 and there were still three groups in front of us. We left. Today I went there and ordered nachos. I was given chicken quesadillas and told I was in fact wrong when I said they were the wrong item. When they took the order back and "remade" the nachos I was given a cold plate of roughly 8 plain tortilla with dried refried beans smeared on 1/2 of their surfaces. We managed to get this taken off the order and still paid for my boyfriend's meal. I had eaten nothing. Awful.

Kristy Jarrell

Love the chips and salsa but the service needs alot of work...

Vicki Lockhart

Medium steak was actually raw. Server was too busy filling drink requests at the bar to notice us for nearly 10 minutes. Most everyone else at the table had finished what meal they actually got - one meal did not come with fries as advertised - before another steak arrived. It was over medium well, but edible. I can't give it less than one star, or I would.

Jason Mcbride

The food was excellent

Lashawna Hollis

Great staff. Food was amazing

Renjit & Patricia Babu

They were out of many foods, coffee was cold and had to ask for several things more than once.

Christina Ngoy

The wait was short and the food good. Our server was very knowledgeable and attentive.

Kyle Lee

Wow tastes like home

derrick dean

So far I've eat here three times service is extraordinary slow food was cold every time. Last night we went our waitress is more worried about talking to her friends than doing her job this place is highly unorganized and run by college students it appears.. I like Chili's just not this one

Emmie Deaton

Slowest and rudest service I have probably ever encountered. They completely left the sauce off of my pasta and the server was visibly annoyed when I asked for some. Food here will undoubtedly take over 45 minutes during their least busiest hour. A pathetic excuse for a resteraunt and staff.

Cynn Chrystal Fryar

I have NEVER been so pissed about a restaurant service! Even the people near us was asking about this place because it took 30 minutes before anyone came to take our order even those people too. I had to ask twice for the chips and salsa. No drink refills until about an hour and a half later. And I’m guessing the on duty manager never got up but once to do anything. Worst service ever and three girls that worked here laughed right at the people behind us because she wanted to call the manager because it took so long to even have anyone come to our tables. What a shame for this restaurant no wonder it was empty. You should not be proud of your employees. Food was great though

Doug Chatham

Nice staff. Some mistakes with order, but those were quickly and courteously fixed.

Nell Blizzard

Had dinner here last night, and EVERYBODY did a great job! Our server, Janae W., got our order exactly right (I'm picky about what I don't want on my fajitas) and she kept us happy throughout our meal. Other servers even stopped by to help keep our drinks full. I think my hubby drank so much water that he floated home :). The manager, Carol P., took a minute to check on us to be sure we were being well served. (I wish management at every restaurant would do this. It's just great customer service.) Last but certainly not least is our compliments to the chef and his or her staff. Our food is usually very good but last night it was outstanding. Thanks guys for the amazing steak fajitas!! Loved them, and we're looking forward to coming again soon for more.

Shawn Mace

Arrived around 2:00 PM, probably about 6 other tables besides ours. Waitress took our drink order and brought us our drinks. Said she would be back in 5 minutes to take our order. After 20 minutes she finally came back to take our order. We ordered and I requested A-1 steak sauce with my burger and dipping sauce for my onion rings . After a reasonable amount of time, our food arrived, but it was cold, and without any A-1 or dipping sauce. The waitress stated that she would be back with them "in a minute". By the time she returned with the sauces, I had already eaten my burger, about 20 minutes. Another waitress brought me the check, and offered no apology. Also, our drinks were never refilled. I hope that the waitress understands that her lack of a tip was a direct reflection of her lack of good customer service.

Austin

I've been eating at this chili's very frequently ever since school started. Although their service had been below average at best, lately they have been stepping up their game in terms of handing out food in a timely manner. Shout out to their new manager, he offered me and my friend free desserts because we waited a few minutes longer than expected

Rania Stewart

Its just ok

Sarah Daily

Our server was new and I'm normally pretty understanding of this because I've worked in the restaurant business.. However, three of our orders were messed up and my order was taken back didn't come back for 15-20 minutes everybody else was finished eating and ready for to-go boxes. I I love Chili's! Chili's has always been one of my favorite restaurants but the service here was downright awful.

Heather Johnson

Service was slow, the food was cold by the time we got it, our server didn't provide us with refills. I love the food here. I just wish it were hot!

STEPHANIE SHEPHARD

The bartender tonight provided the worst service I have ever experienced anywhere, this is especially bad considering I was only picking up takeout. The girl was younger with long dark hair that was ombre to blond on the ends.I walked in with my daughter who was quickly snapped at for climbing on a bar stool while I was standing to pay. I get it but the attitude was unnecessary, we moved over to a table and began our wait. After we had been there for less than a minute a girl from the kitchen walked out and sat a bag on the back of the bar. We continued our wait, over 20 minutes passed the bartender walked past the bag numerous times and looked at it numerous other times. The bar was completely dead with maybe 5 tables total in the restaurant. I finally approached the bar and politely asked if the bag on the bar could be ours again she snapped "if you could give me a minute" rolled her eyes at me and continued counting the cash in her book. She finally grabbed the bag looked in and said it was not ours, she looked again and said it was ours, then handed it to me with no remark, not a thank you, or sorry for your wait or anything just a crappy attitude and eye roll yet again.We ordered a salad and an order of chicken strips and frys as well as a potato soup. Neither were even edible, the salad was so warm it was just a pile of mush and the frys and chicken were complety cold and soggy. Needless to say we had to buy two dinners tonight! I do not post bad reviews lightly, but hope this will allow management to identify a problem employee who is hurting their business and address the obvious customer service issues that are occurring.

KAnimal 19

A little bit on the small side. Good service and food.

daniel creason

Today it wasnt the best. But it's usually real good

Duncan Murphy

I have been to this Chili's a couple of times and the service is horrible at night. Last time I went, it took an hour to get out food while our waitress was just trying to clean up so she could go home. Also I asked for a steak to be cooked medium well and when it arrived at the table is was raw and hardly cooked.

Chrishina Hart

Fresh salad and mashed potatoes, steamed just right broccoli and juicy not greasy grilled chicken and cooked perfectly steak! Service was fantastic! Thank you!

Graham Rutherford

The service is friendly and clean. However both times we have been there they were very slow. Even at 3 in the afternoon when there were practically no customers, the service was very slow. For the price, the food was sub par. I ordered fajitas and my steak was very chewy. My shells were dry. They were no where near as good as fajitas at some of the other Mexican resturants in town like Garcías or El Matlizan. My wife ordered a steak cooked medium. When we finally got it, it was rare. I understand everyone has their off days but I don't think we will be visiting this location again anytime soon.

Raymond Haddix

Fast friendly service.

Shaun Watt

I have never been here and had a good experience. The last time we went, from the time our order was taken until we got food was 1 hr and 25 minutes. Not one manager to be found, no apologies, nothing. When we got our food the order was wrong, but I sure wasn't waiting any longer, so we ate and left. Third time's the charm, we won't be back.

Joeleen Hubbard

Last night I went at around 8 pm with as a group of three. Luckily, we were seated very quickly since the bar area was closed due to low attendance since everyone was watching the Super Bowl. I could immediately tell that our waitress just didn't want to be there and it took her about 15-20 minutes just to bring us three waters. One friend ordered the Texas cheese fries for an appetizer and our waitress spills water all over it. All the waitress says is "oops". There was no "I'm sorry" or "Would you like me to get you another meal since yours is now completely soggy?" Nothing. Then, my friend noticed that her fries only had cheese and chives on top without the bacon or anything. The waitress didn't even apologize, she just brought out a little bowl of bacon bits and that was it. My friend also found a hard piece of old chicken in the bottom of her fries as well. My other friend ordered the chicken crispers with corn and it was all luke-warm as well and tasteless. Overall, it was very clear that our waitress didn't want to be there and all of our food was luke-warm at best, so clearly our food had been sitting out for a while. I typically love Chili's even with all of its flaws, but this was just terrible service.

Melissa Wells

Manager was extremely rude, they were short staffed, and we weren't even able to eat there. Empty tables everywhere and was going to still be a 45 minute to an hour wait!

michelle mcneely

Was here at around 800 pm Fri night Sep 8th sorry I don't remember the name of the lady manager but I was so very pleased with how we was treated by her and the staff ! Absolutely amazing and went above and beyond. We are just traveling through and was in a little bit of a hurt so when I received my stake and it was under cooked I was a little worried knowing it would take some time to send it back and get a new one . But the management took care of it quickly and gave me a whole new meal and then took my meal off the bill. All done politely fast and friendly . The whole staff was great so was the food thank you very much !!

Sanndy Lamontagne

The food was wonderful and fast. There were 5 of us small wait time and server was right on top of it with a small. Best yet a manager named Michael came out to all the tables and had a little talke , great personality.

Theresa M. Howell

Just what I needed and was an easy place to find my nephew on Campus!

Jennifer L

That one star is only cause it's the lowest. If I could give no stars that would be more precise! I got there to pick up my order and had to wait 10 mi uyes for the person to be found to help me and then they come in from outside to look at me like who was I to interrupt them and need buisness!! That place is a joke with the worker that was there today!

Eddie Zoeller

Good food, good service. This was our first experience here, and I was pleased with the food. Fried pickles were excellent, entrées were good, hot and well proportioned. Service was prompt and friendly.

David Carrington

Ive seen more appetizing dog food than what was brought to my table corn on cob was rotten steak was microwaved and grey shrimp was the size if a dime and hard half rack of ribs was a quarter rack . it seems they're trying to cut costs by cutting quality . Never return to that place again service was also decidedly lacking. Been to a lot of chili's and nvr had an experience like this one before ever. Added a couple pics for reference. Fajitas steak and ribs. I mean seriously a sizzling platter that is brought out stone cold nothing like what's was on the menu. This place would get negative stars if I could

Marcos Navarrete

I really wish I could leave less than one star. By far my worst experience at any restaurant I have been to and that is not an understatement. Once seated it took a while to receive our beverages. At this moment I asked for a straw. We did not recieve our utensils and straw for another 40 minutes. That is about how long it took for us to receive our food. The shrimp in my tacos was cool, not even warm. One friend's drink was empty by the time we received our food and he went another 25 minutes without a refill. I had to ask another waitress that happened to be passing by for a refill for him. Our original waiter did not check up on us during the entire visit! Then to add to insult he shorted me on my change. I had to bring this to his attention. It was absolutely ridiculous! I actually took the time to stop two young males walking in and advised them to look somewhere else for food and I was glad that they listened. Nobody should go through this terrible experience.

Dustin Scott

Was there last night. Ordered ribs, and had to ask for napkins (gave us 4 for 3 people) and ribs were not warm at all, fries bland. Another I was with was "thankful" she liked overcooked rice, but their food was hot so that's good. Their food is why we give 2 stars instead of 1. Disappointing.

Shelley Hickman

A little slow but the food was great!

Eric Taylor

Service was horrible. We had to wait forever and there was hardly anyone there

Joesph K.

Came in for dinner and the restaurant was dirty and not customer friendly. Should of read the reviews before hand.

Thomas Sweeny

Service is terrible!! They did not use top shelf when I specifically requested it but I still got charged top shelf!

Ronda Bogdanovic

Started out with a bad experience but Carol the manager made it right so we left happy. She’s working hard to teach these college kids that you have to work for a living. I fear they won’t make it in the real world. Kids these days.

Brandon Hehn

One of the best burgers I've ever had!

Run 4ever

Fire alarm went off midway through our meal. We were all unapologetically told to leave. The staff went outside and smoked. They did not inform us that we would have to wait until the fire trucks came to go back inside. We ended up leaving and going somewhere else simply because no one was caring. Not the only time that the staff has failed to be of good service. Would not recommend, spend your money at a place that actually cares about customer service.

JP

Had to be the best steak I've had in a long time. The assistant manager and his team were very nice and made our visit great. They are connected to hotel.

DameDiabolique

Great place to eat and hang out with friends.

Chrisonja Meyer

Food and drinks were good but they were out Caeso and chips

Ash S

They won't answer phones so gl ordering take away/pick up

jimmy luntzel

Everyone working here was kind friendly and helpful! The food was delicious and the drinks were bomb! 10/10 would recommend the bar for sure!

John Hawk

Absolutely positively the worst meal I’ve had in 2018. I wouldn’t eat here again if you paid me! I’d rather curl up in the floor and eat fancy feast with my cat than return here.

Shawn Sweeney

Always a fun place with delicious food. Though my visit was there to work.

Metta Devine-Qin

I love chili. I always have. The only reason this is not getting 5 stars is because there aren’t any drink specials. Bring back the 2$ drafts!

Lucas Gray

Absolutely love the food, service, and environment.

Christine Elliott

The food was cold and wasn't correct. My family will not be eating at this location again.

Tony Shrader

I am staying next door in the Wonderful Hyatt… walked in to place a to go order to go back to room with… stood at bar for 10 minutes with zero acknowledgement…walked out before I said something rude… went back and decided to sit with daughter and her boyfriend, give in on what I want and do what chili's requires to be fed… well, we walk in… the place is half empty and the rude "hostess" said there would be at least a 20 minute wait… in a place half empty???… walked out a second time and will not go back… even though it's 20 feet from me I will drive 20 miles for food, if I have too… DO NOT WASTE YOUR TIME AND EFFORT GIVING SOMEONE YOUR HARD EARNED MONEY, WHO COULD NOT CARE LESS ABOUT YOU AS A CUSTOMER!!!

Trevor Vance

Sometimes the service is great! Then there's the other 80% of the time

Angelica's toys

The food is just delicious yummy yummy

hank armstrong

The price is comparable to most other restaurants around the area. The food was OK but the service was slow. We went at a time where there was no wait but still had poor service. The restaurant was clean but would most likely not go back again.

Mickey Hall

Great service, the food was somehow better than other chili's I've been too. Really really close to campus. Also they validate parking at the garage they're connected too. Great place.

Dave Claypool

Food was good service was quick

Bianca Humphrey

This place was disgusting. Food was cold taste like it was scorched and was cooked in a microwave or something. The server was nice and stayed on top of things, but the food is not very recommended at all.

Nikki

Great customer service. Good margaritas.

Jessica Barnes

6/5/2017 The only reason I am giving this Chili's 2 stars is because both of the hostesses that were working were super sweet and helpful. As for everything else: We waited 10 minutes before we seen our server to take our order (even after I told them I was on my lunch break) then another 45 minutes for our food to still NOT show up, so I have to get our food bagged to go, and I ask for our check; that's when the Manager non sincerely apologizes and discounts our food by 50%. I think this is the first place I have waited an hour for a sit down meal and then actually paid for the meal before even getting our food.

Casey Quick

We are staying next door at the Hyatt and came here due to proximity.. We were the only table in the entire restaurant and we sat with empty chips and drinks for a solid 10 minutes before we gave in and went to the kitchen ourselves to request a refill. 10 more minutes go by and our waitress brings out our entrees and refills two out of four drinks, but still no chips. Once the waitress finally brought the chips, she never came back by our table even though by the time she brought out the chips, all four of us were done with our entrees and all our drinks were completely empty. We actually stood up and put our coats on and just stood next to the table to see if that would catch anyone's attention.. It didn't and we had to go tell someone we needed a check. When you have four customers in your entire restaurant and they are all sitting at one table this experience was just ridiculous..

Michael Fisher

It's the off season in this college town so the service was lacking. Some of the food items were out of stock. They weren't busy. I just don't think the summer staff was very well trained.

Katie L Malecek

My son and I visit at least once a month and we love it! It is our little getaway together. Always a good time.

Steven White

I have just read reviews of this Chillis and judging from the Negative comments, I will Not be driving an hour to visit this location with its multiple complaints...

Chasity Phelps

It was pretty good, but I can't give it 5 stars because of a few small things. Really not worth writing about them.

tim roach

Great service and great time on food.

Michael Simmons

Not impressed !

Business Hours of Chili's Grill & Bar in Kentucky

SUNDAY
10:45AM–10PM
MONDAY
(COLUMBUS DAY) 10:45AM–10PM HOURS MIGHT DIFFER
TUESDAY
10:45AM–10PM
WEDNESDAY
10:45AM–10PM
THURSDAY
10:45AM–10PM
FRIDAY
10:45AM–11:30PM
SATURDAY
10:45AM–11:30PM

PHONE & WEBPAGE

Chili's Grill & Bar en Kentucky
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