I will NEVER go to this establishment again!!
I called for a birthday party, but the woman on the phone was so rude to me I decided against it. I asked if she had a party room and she said no. Then I asked if I could bring a cake...again just a no. Then she explained it was $13 per child for 2 games, bowling shoes and some pizza and pop. Even though it was only $3 for shoes and 1.50 per game of bowling....Which would make it $7 extra for a slice of pizza and a pop per child. We decided to just go there for the cheap bowling; especially it didn't seem like we would be getting the fun atmosphere a kids birthday party should have.
Well, there is a reason it was cheap. We decided to get a pitcher of pop for the kids (which was almost $8!), poured all the cups, and took one drink. The "Sprite" we ordered tasted disgusting. When we went back up to ask for another one the snooty little teenager behind the counter replied "I don't drink pop so I will have someone else taste it." After verifying it was indeed disgusting they said they would change the lines and bring us out another pitcher. About 15 minutes later we went up to ask what happened to our pop. They gave us another pitcher, but it was just as gross. They don't even have fountain drinks. They use that cheap hose that you just push buttons on. At that point the kids were done bowling and we just asked for our money back. The little girl said "no, you already drank the other one". To which I replied, "we weren't going to drink it out of the pitcher, we had to pour them into cups and had no idea how bad it would be until we took a drink." The cups were still sitting on the table with the "sprite" in them. I then asked the girl to give us to go cups since we were leaving, and she refused.
I told her that the customer service was horrible there and she informed me that her parents owned the place and she could "throw us out" if she wanted to for "giving her an attitude". I told her that this was the worst customer service I have ever seen, and I couldn't believe she was willing to lose business over a pitcher of pop, again which was $8, that we didn't even drink.
The girl was arguing with me as I told her this is not how you run a business, and you do not treat your customers that way. After telling us to leave they told us we were not getting any refund nor were we getting any pop to go.
I told her I would NEVER go back there again, and I would share my experience. I am still a little in shock right now. We took the birthday with all the kids over to R' Place and had a great time after that! I told them what happened there, and some of the locals informed me that they knew the family that owned that place and it was typical of them to act that way.
If I can at least get one person to stay away from that place then I will feel better about having my friends and their kids drive 45 minutes to come here, only to be treated like garbage. Thanks for listening and just go somewhere else!!