Yesterday my boyfriend, little sister, and I wanted to go bowling. I've been to bowl haven plenty of times and always had a great experience. When we arrived I walked up to the front desk. There was a older, thick, man with white hair and facial hair at the desk. I think he may have had glasses but can't 100% remember if he did or not. He was on the phone so I patiently waited. He noticed me but kept talking on the phone. I didn't think anything of it of course. Once he got off the phone he continued to act busy so I continued to wait. He then looks at me with a blank stare. I was confused as to why he was looking at me that way so I didnt saying anything, seeing as he should obviously be the one to use the customer service skills to welcome me to the bowling alley and to see what I wanted. After looking at me crazy for a good minute, he finally says "what do you need" by that time I am annoyed because he seems kind of rude. I tell him I want a lane and some shoes for the 3 of us. He tells me they have been busy all day with a league and that I would have to wait, and that we would only get an hour to play. I told him that is fine. He took my name and I took a seat. I decided to look at other bowling ally's in there area, mainly because of how rude this guy came off to me. I found one, so I walked up to the counter to inform the man that we decided to just go to a different bowling ally. There was a family in front of me asking to get a lane and shoes as well. The man at the front desk told them the same thing he told me except he didn't make them wait for a lane or shoes. he gave them their lane and shoes right away, and told them they only have an hour to play. I hate to make this about race because I personally don't see someone as the color of their skin, however because I am black, I have had to deal with it. My boyfriend is white and my baby sister is very light skinned. The family that asked for the lane after me was a white family. The color of my skin is my only thought to why we were treated so rudely and had to wait while the family after us did not. I Understand bowl haven had been busy, but that man did not treat the family that asked for the exact same thing as I did, as poorly as he treated me and my family. For that reason, I will be telling my friends and family exactly how he treated us that day. We ended us going to the bowling ally in bethalto, and all the employees there were very nice and respectful. I am very nice and respectful, and to go to an establishment and not get the same treatment that I give, really upset me. I'd understand if we were acting a fool and being disrespectful but we weren't. I even had enough respect to inform him that we were leaving so that he wouldn't have to waste his time letting us know he was ready to give us a lane. Because of this, I do not see myself going to bowl haven ever again, and it sucks because I have always like this place and it is in town. But I'd rather waste the gas then to be treated poorly. I don't know if he was having a bad day because of how busy they were or what. But I think it is sad that I am still trying to understand why we were treated different