I came here with my friends who live in Cheshire. I am from Long Island. The old woman who checked us in and gave us the rental shoes was very nice and friendly. We got to our lane and didn't know how to reset the pins at first. When one of my friends approached an older man with a Highland Bowl shirt on and asked him if he worked there the guy responded sarcastically with "No I am just sitting here." Then we were near the end of our second game and the pinsetter had a problem. It wasn't resetting the pins and the bowling balls were not coming back. I approached the man to tell him and he barely acknowledged me, he took his time and casually strolled to the back. After he comes back up front he turns on the lane next to us and says to finish our game there as it'll take 3 hours to repair the lane we were on. A belt had broken in the back and it is a lengthy repair. No problem. We didn't mind that but when we were talking to him after he told us to finish on the lane next door, my girlfriend pointed out that I'm an avid bowler and knew some things about ten pin bowling pinsetters. He snarkly replies with "I've been doing this for 70 years, I think I have a clue on how these machines work." I don't even mind the pinsetter malfunction, they are machines and breakdowns do happen. How we were spoken to and treated is what I am upset about. I felt like an inconvenience to this man. The center is nice, I really enjoyed the atmosphere and old school feel. However, the customer service or lack thereof left a bit to be desired. We will probably go somewhere else next time we decide to go duckpin bowling despite the close proximity to where my friends live.