As far as bowling alleys go, this place is kind of a dump. Don't get me wrong, the bowling equipment works, and they have a snazzy/modern jukebox (the touchscreen kind with lots of music choices that are all expensive). However, the bathrooms are atrocious, the pool tables are in poor condition, and the customer service is subpar.
As it is a bowling alley, expect expensive. It's $4/game/person and $2 for shoes.
Other items of note:
No outside food or drinks are allowed. This isn't unusual, I just don't want you to be surprised or accidentally bring in your beverage with you. They'll make a fuss and give you the stink eye.
Not being able to bring in my own water is a big downer for me and is contributing to my rating, especially since they don't have a water fountain. So if that type of thing doesn't bother you, add one star in your head.
Please don't use the restroom unless it's a dire emergency. You'll thank me.
They serve beer, soda, pizza, candy, etc.
They have a sign posted at every bowling station that says, "no children unless participating in the little league." It doesn't sound particularly child-friendly, but I've seen plenty of kids there.
They have what's called "cosmic bowling" on Fridays and Saturdays. This means you pay $10, shoes included, for unlimited bowling from 9pm-midnight in a blacklight setting with disco lights and loud music. It's pretty crowded, but a fun time.
Don't expect particularly great customer service. In my visit today, for instance, I requested size 10 shoes. They were too small. It turns out he gave me size 9 shoes. No big deal, I'll just go get a bigger size. When I ask to replace them for a different size, he gruffly asks what's wrong with the ones he gave me.
I don't think he was trying to be gruff/rude, though. Having worked management in fast food, I know full well how important tone of voice and perception are when it comes to customer service. I think he just needs to work on that.
To the owner of the alley:
I will change to a 5 ⭐ rating if the following occurs:
1. Find a way to regularly clean your restrooms so they don't look like I'll get a disease from using them.
2. Work on your customer service skills. Maybe smile and have a good time. Pay extra attention to your tone of voice and word choice. Believe me, it makes a world of difference.
3. Replace/repair your pool tables. I don't know which is cheaper, but it needs done. It makes your bowling alley appear dumpy.
4. Remove the stipulation of no outside food or drink. As I understand the reason for said stipulation, I provide the following compromises:
a. Install a water fountain for guest use, or
b. Advertise free water to bowlers.
Imagine a sign that says, "Please, no outside food or drinks. Come enjoy some refreshing sodas, adult beverages and snag a great deal on our freshly made delights. Complimentary water provided to our guests upon request."
I will add 1 ⭐ for each item addressed or corrected