It sucks to post a first negative review, but the situation unfortunately truly warranted it.
I just moved to Madison and J The barber was one of the few 5 star barbers I was able to find.
I called Sunday and he scheduled me for 1:30pm the next day. I got there and the shop was closed. Then another guy came, and we waited for him an hour. He never came. So I figured it must have been an emergency and gave him the benefit of the doubt for wasting my time.
After a unanswered couple calls, he texts me later in the day asking if I’d like to schedule an appointment. So again, I give him the benefit of the doubt thinking he just doesn’t have a way to tie phone numbers to customers and schedule the next day for 5:30.
I get there, his last appointment ends at 5:45 (again, no prob for me, a quality cut takes a while right?) and he’s super nice and we’re chatting small talk. Still no apology for wasting over an hour of my afternoon, but even that’s forgivable.
Here’s where the coin flips dramatically. I describe to him what I want, saying not to merge the top of my hair into the sides and that I don’t want a fade. So he clippers everything and when he’s done, I don’t see a clear difference from the top of my hair and the sides. So I say maybe it’d be nice to try a fade.
And now he gets passive aggressive (?). “You told me you didn’t want a fade. You know it’s time for me to go home and I don’t want to be here another 30 mins giving you a fade. But do you want one?” -Why would I want your services with that kind of attitude?? So I say “no” and he asks why I’m saying no, further awkwarding the situation.
At that point I’m just ready for the service to be over and it comes time to pay. I give him my cash and he says “here’s the money back with the $5 tip you gave me”. As if to teach me that I’m required to tip him.
I let him have his self-demanded tip. But in exchange for that sort of extreme rudeness, I wrote my review.