My boyfriend went there today for a haircut for only the second time ever. It’s been over a year since he has been there. He made an appointment early this morning for 11:20. When he got there nobody greeted him. After 10 minutes of waiting, someone finally asked if he signed in. When he said no, nobody showed him how or what to do and he was not a walk-in customer. 10 more minutes pass and finally he was taken back. He wanted to get something new that he has never done before and showed the woman some pictures. Instead of explaining and getting an idea of what he wanted, she said “well those are different haircuts so you will have to pick one.” Of course he knew they all varied, he just wanted to give her a general idea. She started cutting his hair and kept mentioning how difficult his hair was to cut. After she was done cutting he asked if there was product to put in his hair, she said very rudely “well ya, but don’t you want me to shampoo it first” like he was supposed to know that. He asked during his haircut if she would be able to trim and line up his beard, she said “I don’t think I’ll have time but I guess I can.” Which was kind of surprising as he had and APPOINTMENT. She ended up doing but not even close to straight, he had to come home and fix it himself. He was so excited to get his haircut in a new style and he enjoyed his past experience at this barbershop, but after today he will never go back due to the rude service he received. As a paying client, the expectation is to be treated with respect.