It is really a shame that I have to write this review. We tried several times over the past several months hoping that Charles at EmbroidMe Apex would make things right. Unfortunately, the last time we contacted him in March he said he was not going to do anything else to try and correct their mistake. Here’s what happened to us:
In November 2015 we dropped off two black long sleeve t-shirts to have our business name and logo printed on them. We also dropped off a finished shirt for them to use as an example and to be able to copy from.
It took several weeks to get the shirts back after repeatedly calling to find out if they were finished. When we did get them back they were done incorrectly. We didn’t understand this since we had provided a shirt for them to copy. Charles said they would make new shirts to make up for the mistake.
When the new shirts were done they were also done incorrectly. We wanted white print on the black shirts. They made the logo in color instead. Charles said to keep one of these shirts and he would use the other to show the printer what was wrong. Charles refunded all but $20 of what we had paid.
After several more weeks and no shirts we just wanted our sample shirt back, but they still cannot find it.
So we paid $20 for them to misprint on two shirts that we had provided, and they lost the shirt we let them use as an example. In return we have 3 shirts that are not printed correctly. Charles said he is done, that he spent too much trying to correct this issue and wasn’t going to do anything else.
Tina Wilson
Gaston's Garage