For a small shop that offers TOO much. Those who signs up for the “pass” gets to skip the line when those are STILL waiting. Where is the sense in that? One: There isn’t enough barbers at one time to offer this specialty pass, it’s usually one guy in the shop. And this is speaking for other people who has been into GQ. Two: I’ve heard complaints where there isn’t much description about purchasing gift cards. If you purchase gift cards from “a” barber. You have to use that same barber. I do not see any sense in that as well, why not put the money GC are purchased into a reserved account and release the funds to them after (whomever the barber is).... I fully understand and appreciate every business I’ve been in and supported, not being biased just statin facts. I know everyone appreciate the owner and his practice of business. And anyone can defend it all they want. The owner wants to run a reputable shop but is seldom there, or is running late every time, or CLOSING EARLY!!! Please.... either hire more staff to fill these empty booths or do not run a shop and use “family” as an excuse. Close the shop down if you have to, to spend more time with them. I apologize if I anger “micks” valued customers. But I know you are all thinking the same. And if those who cross the owner, expect nasty and theatening messages. I’ve seen them. Remember. We the customers pay their paychecks. But not too happy with this barbershop. If anyone wants reliable barbers, go to Kings and Queens in Brunswick. They have more barbers and I believe taught many barbers who open up thier own started there before venturing off on their own. Appreciate those who helped you. And for those who went there for them first time and had an awesome experience, don’t get too used to it. It will change. Watch.