When I first visited Treasure Valley Barber Company, I call, there were only two barbers that I saw in the shop—both were with clients, so I took a seat. I waited about twenty minutes, and then Nick finished up with the “client” seated in his chair. As it turns out, Nick was actually cutting his employee’s hair while there were customers waiting. When he finished, a guy named Israel got out Nick’s chair and proceeded to ask me if I was ready for a haircut. I was somewhat surprised by this, but agreed to get a haircut from this person with whom I thought was a customer. The haircut seemed to be going okay, and then Israel said he was finished without showing me the completed haircut. I asked him about the hot shave I had requested, and Israel said that I didn’t need one seeing that he was able to do the same job with his clippers. He also said that it would have costed me a lot more money with no real benefit. Again, I was caught off guard by Israel’s unwillingness to do what I had originally requested, so I decided that this was all I was going to get from this guy. There were several other customers waiting at this point, so I felt pressured to leave. When I got home, I realized just how bad the haircut was. He actually trimmed only one side of the facial hair around my lips, and his line work along my jaw was both jagged and uneven. Long story short, it was later explained to me that this was Israel’s last day before he went off to the police academy. I told Nick about my bad experience at his shop. He apologized, but made no offer to make good on what happened to me. He also had nothing to say about his lack of professionalism while cutting his employee’s hair after making a room full of customers wait for him to finish.