I'm a Phoenix native & have always had a hard time keeping a barber for more than a year or so... In short, there's not many of "us" (aka- African-Americans) in this area, & many times the decent barbers move here from other states, then they end up re-locating once they realize that Phoenix is so different from what they might be used to... Or they stay here but business doesn't go as well as they hoped & they ultimately go into another field... When it comes to barbers, i'm the type of person who finds someone who does a good job & I will stay with that one person for as long as I possibly can (because I know they will always do a good job)... It's always nice to sit in someones chair when that person knows how you like your cut (without you always having to tell them), you're comfortable with that person & know that you're not going to be a "guinea pig"... So its hard when I have to find another barber, & I was recently forced to do this after I was recently stood up by the most recent barber I WAS going to (after I advised him 3 days in advance that I would be coming in)...
With all that being said, the thing I LOVE about Natural Impressions is that I have been going here for years. I started off with one barber, then when he left the shop, I came back & gave someone else a shot... Then when that someone else left the shop, I came back to find another barber (who was my most recent)... After he left the shop (then stood me up as I was on my way to the other one he currently works at), I came back recently & found another barber who did an EXCELLENT job.... So basically, you can always come back to this place & find someone new if need-be... It is centrally-located, it is close to the light rail stop & it is rarely over-crowded like some can be (this last time, I went right in, got right in an open chair & was out of there an hour later)...
In the Phoenix area, i've seen many shops shut down over the years &/or go downhill as far as the quality/amount/work ethic of barbers they keep on staff: This is the ONE shop I can count on to go & get a decent cut, & whenever I need to find a new barber (i.e. if I find one here who leaves or goes to another shop that is super far away), I can always come back to good old Natural Impressions on Washington St. & find the next one... ALWAYS... Trust me, I can't tell you about a bunch of fancy stuff (ie: designs, dye, etc), but if you want something basic like a low-cut caesar/taper/blow-out/etc, it will always come out looking right because the owner doesn't bring anybody in there if they can't cut. Some barbershop owners seem to think that everyone wants to drive all the way out to East Mesa, far West Phoenix, DEEP South Phoenix, the ghetto or Gilbert for a cut, only to arrive & have to wait 2-3 hours behind a huge crowd of ppl (&/or be stood up by their barber): Save yourself the stress/drama, go to Natural Impressions & know that they will always do a good job.