Reviews of Bank of Charles Town (Bank)

Andrew Hunt

My card was declined and the bank said they canceled my debit card because it was used at a store that had card info stolen by hackers. They sent me a new card that didn't work because they had changed my pin and it had to be reset. Drove all the way in to town, waited ten minutes in line and was told there was no one at the teller who could help and I had to go outside and walk down the street and wait in another line. It's 12 degrees and windy, but I had no access to my account so I didn't really have a choice and followed her directions, and ended up walking the whole way around the building until I couldn't feel my fingers. Got back in my car and called them and was told there were no customer service representatives available to assist me and I could try calling back later. Like I told the rep on the phone, if I had been stranded somewhere without gasoline, I could have died as cold as it is. How do they have no one available to help? Very aggravated.

A L

As a customer for years, I've always been given great and reliable service here. It's good to know that a local branch can exceed at what is hopes to provide its community. Over the years, I've welcomed the renovations inside and admit that it's one of the nicest-looking banks I've visited. Inside, there is plenty of seating in case you experience a wait of any kind with coffee and other refreshments available as well. An outside ATM is in the front with a three-lane drive-thru to the back.

Andrew Zielke

Great Interest rates on savings, and very friendly, employees. Just wish the ATM worked outside. It's been down for quite some time now.

Ad Te

SLOWEST bank I've ever dealt with. 25 mins in the drive through to make a deposit?! Ridiculous.

Tyler Sigler

Cashed a $6000 check from the drive-thru (lobby was closed) and I'm not a customer. Most banks don't let non-customers use their drive-thru.

David Keene

Love the small town smiles and big city options.

Katy Orr-Dove

Convenient and helpful! The employees/tellers are frequently the same throughout the week, so you get to know them. I enjoy the friendly service.

Chad Watson

We went for a house loan and they said we were close. We found a much cheaper house and gave them the info. I called every day for over a week before i got a response back saying that we were close. WTH took so long to call back, and what do you mean close on one house and close on a significantly cheaper house? What kind of service is that? Give someone a number...

Lori Fries

I've been with this bank for around 10 years, and they use to be all about customer service, anything to make the customer happy, but not anymore. Now it's all about big business and who has the most money, and forget about the little people. If you don't have a lot of money, they don't care in the least what you need or what they can do to help. Very sad how far downhill this local bank has gone.

Robert Dutrow II

They are really nice people, but their business practices are aggravating. They disabled one of my debit cards without contacting me to let me know, which led to a lot of embarrassment at stores when the card got declined. Another time they setup an auto bill pay over the phone for someone else and deducted around $600 from my account and over drafted it. When I called about that they were saying I would have to come fill out a paper disputing the charge, despite it not even coming from my debit card. Finally someone called me back and let me know they screwed up and they put my money back in the next day. I don't know who did that but it's unacceptable under any circumstances to not verify account info and require your SSN to make a transaction over the phone like they are supposed to do.

Kristy Gray

Been with BCT for 8 years. I can’t even buy a song off iTunes, without my card being Declined or anything off of amazon. I’m getting very aggravated. I’m about to change banks back to Bulldog.

General's Wife

Please teach your employees that work the drive thru some manners and to respect all people no matter what color they are when they come there and there is a very nasty little female that work there you cant call her a grown woman cause shes disrespectful and nasty